Name: SureStay by Best Western Williams Grand Canyon
Address: 800 East Route 66, Williams, 86046, US

4/10

Poor

19 Jul 2026

Julie

Poorly maintained building. Power was out when we arrived. Live fruit flies kept coming up through my bathroom sink. The A/C unit was exceptionally loud. The innkeeper looked like he was ill. The only good things about this hotel were how cheap it was, how close it is to Bearizona, and the provided breakfast (two kinds of cereal, milk, bread, muffins, butter, 2 kinds of jam, yogurt, cranberry juice, orange juice, water, coffee, sugar, & creamer). It had a vending machine, but it only had orange juice.

Friends

2/10

Poor

19 Jul 2026

Kira

We were terribly disappointed at this property, especially after reading the reviews. We arrived to the property with people standing around waiting to check in. Inside the lobby, was a note stating the power was out and the person would be back at 5pm. It was 5:30 pm when we arrived. The photos are definitely AI altered. Huge disappointment. We left and went to a completely different place.

2/10

Poor

12 Jul 2026

Kennia

The A/C unit in our room make a loud noise that didn’t let us sleep, there was not even shampoo in the shower. The most disappointing thing was the breakfast, it was advertised as a buffet breakfast with pancakes, eggs and sausages but there was nothing but coffee and tiny muffins. The only good thing about this place was the location and the pool.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Jeeky

Nice

8/10

Excellent

11 Jul 2026

Samantha

Was conveniently located, clean, staff wasn't super friendly but the stay was nice

8/10

Excellent

10 Jul 2026

David

Convenient location for visiting the Grand Canyon. The breakfast was very sparse. The price was reasonable.

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Pramod

Good and clean place

Friends

8/10

Excellent

05 Jul 2026

Jacqueline

It was comfortable and i got good sleep

Friends

8/10

Excellent

29 Jun 2026

Callie

Room was clean which was super important since the previous room by another company was not and we had a terrible experience. The attendant was fine . The area was beautiful, peaceful, and nicely positioned for the Grand Canyon excursion we drove from Texas for.

Family

10/10

Exceptional

28 Jun 2026

Tanya

Nice clean rooms and very nice staff!

Partner

4/10

Poor

26 Jun 2026

ILEANA

The room smelled awful. The place has not been updated in years, so the bathroom looked dirty.. I hope that was it. The front desk guy is rude as fudge, give your money to someone else

Family

4/10

Poor

26 Jun 2026

Michael

The rooms were really run down. Needed a paint job stained carpets no where to store your clothes. No drawers just a one drawer nightstand. Very very small room. I will never stay there again.

Self

6/10

Pleasant

23 Jun 2026

Orquidea

The restroom needs a remodel. Some parts of the wall have water damage, which made it kind of of dingy. Excellent parking. Breakfast was not good. It only had small muffins, bread, oatmeal and a few fruits, coffee and juice. Needs improvement on breakfast. I would not stay here again.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Stephanie

We were surprised that this motel was a Best Western. It is definitely a lower budget motel. The greeting at night by the front desk person was lukewarm at best.
The motel is dated and there was an odd smell in our room.
Despite the ice machine being right outside our door, it was surprisingly quiet.
Breakfast options were a limited continental.

Partner

10/10

Exceptional

22 Jun 2026

Nora L

Parking is very well illuminated.
Beds are very comfortable as well as the pillows.
Bathroom is very clean.
Breakfast lacks of protein food: just bread, mini pancakes, juice, milk, coffee and apples.

Partner

2/10

Poor

15 Jun 2026

Manuel

I paid fot a King bed
I get a Quem its small and charge me more $

Friends_and_family Family

4/10

Poor

14 Jun 2026

Adriana

Staff not friendly. Room was not clean. Towels and bed linen looked not be clean. Will never stay there again.

Family_with_children

2/10

Poor

14 Jun 2026

Manuel

O paid for a King siempre bed.I get a quien cheaper.
Breakfast not on time
Terrible service

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Oscar

Everything was great , so we will be back again.🤗

10/10

Exceptional

08 Jun 2026

Jerry

Awesome place!! Clean, friendly staff and overall comfortable stay!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Felicia

Great place to do a quick stay

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Sandi

The breakfast was subpar. We ate downtown after the first day. We tried to do laundry, the washer didn’t spin out the clothes enough, and the dryer quit on the second round. We had to take them to town to dry them. No fun on vacation.

Partner

6/10

Pleasant

04 Jun 2026

thomas

An average room and hotel but, amenities were lacking…no restaurant or food service within walking distance, no coffee machine in room and having to wait until 7am for continental breakfast access for coffee or tea.

Partner

10/10

Exceptional

30 May 2026

Robert

Was a great place

Partner

6/10

Pleasant

17 May 2026

Seth

Room was clean.

Beware of accepatance desk closing at 10pm.

Property manager was rude, but housekeeping staff was nice.

Partner

10/10

Exceptional

12 May 2026

Ann

Friendly staff, clean, easy parking, good location.

Family

8/10

Excellent

11 May 2026

Subray

It was decent

Family

8/10

Excellent

10 May 2026

Terry

Layout was not very convenient9

Pet

2/10

Poor

27 Apr 2026

Melissa

Reserved the room through Hotels.com and when we arrive at 10:15, the hotel office was already closed for the night. Attempted to call the hotel directly and got not answer. Called Hotels.com and was told the office is open until midnight.

Clerk finally opened the door 45 minutes after our arrival and refused to check us in due to it being after 10 pm. Was refused a refund due to “checking in through a third party”.

WARNING, DO NOT GO TO THIS PROPERTY!

Partner

4/10

Poor

26 Apr 2026

nathan

Room was very small. Needed to be dusted. Breakfast was non existent.

Partner

8/10

Excellent

18 Apr 2026

Sevanna

Nice little place !

Partner

2/10

Poor

11 Apr 2026

Sateesh

Below avg , Not a great break fast and power flip because of multiple machines connected for different breakfast items

8/10

Excellent

10 Apr 2026

Peter

Place is fine, bit old.

Partner

4/10

Poor

06 Apr 2026

Paul

Very old property works for a one night stay, but not to the standards of other Sure Stay properties.

4/10

Poor

05 Apr 2026

Sarah

Toilet would not flush. Pool not open and we were not told. Breakfast was ... nothing really.

Friends_and_family Family

2/10

Poor

04 Apr 2026

Cindy

We did not eat breakfast

Partner

2/10

Poor

25 Mar 2026

Jeffrey

Room has been smoked in. There was no other room available. On a 34 degree night, we had to leave our window open and the air conditioning on full blast. Very limited breakfast. The manager wiped up a spill in the dining area with a towel using his foot. Our towel and washcloths were dirry.

Family

8/10

Excellent

25 Mar 2026

Miguel

Yes. Safe.

Friends_and_family Family

2/10

Poor

25 Mar 2026

Zane

We left.
The man running the place will claim that your Expedia booking doesn’t “work” (even though he can see it and has your room reserved, which means it works). Then he’ll tell you that you have to pay cash. And he’ll tell you to “call Expedia tomorrow” to try and get a refund.

If you check into the room, you are on record as checking in, plus you paid cash, so there’s no record of you really paying other than your charge from Expedia. You will have a real uphill battle getting a refund.

Just another scam jerk-off running a hotel taking advantage of people.

Also the hotel looks like complete crap. Any photos posted of it are either from 10 years ago when it wasnt ran by some Indian scam artist, or they’re just fake.
Additionally, the “english breakfast” is old cereal and milk and bread.

Save your time and money, go somewhere else. Williams has plenty of hotels. Pay an extra $50 to stay somewhere that’s not trying to rake you over the coals. People like this don’t deserve to be in business.

Family_with_children

2/10

Poor

23 Mar 2026

Nema

Yes

10/10

Exceptional

21 Mar 2026

James

Ok

6/10

Pleasant

21 Mar 2026

Julia

Friendly staff. Breakfast is too light, pancake machine was not working, only toast or cereal available, no fruits. Our toilet was broken.
However you are really well located, 5min from Bearizona and Williams’ Main Street. Most of all really affordable, worth it for the price you pay.

Family_with_children

2/10

Poor

18 Mar 2026

Jose Gustavo

We had issues with shower and blankets with hair

Partner

2/10

Poor

18 Mar 2026

kin

1st room given still have people luggage 2nd room bad smoking odor 3rd room given carpet looks like hasn’t been vacuum bathroom lights not working and dirty and old sound proof from upstairs and rooms beside really bad breakfast is bare minimum continental out of regular coffee below motel standard u get what u pay for keep in mind

Self

10/10

Exceptional

02 Mar 2026

Lucero

Great! Close to Bearizona and Grand Canyon

Partner

2/10

Poor

15 Feb 2026

Crystal

Room was disgusting, carpets were filthy, dirt, debris, stains everywhere, not vacuumed, stains on the toilet and bathroom floor as if they hadn’t been cleaned, shower still had hair in it, tv didn’t work at all, not even to stream anything, shower made awful noise the entirety of using it, low water pressure in sink, one guy in entire hotel to help, lobby was small and cramped, no elevator

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Bradley

Breakfast was basic-- yogurt and cereal , bread, muffins which being gluten free , we just bought fruit and GF bread to supplement. Rooms clean, the railroad train was far enough away to not wake you up. Many rooms yet they group everyone together! Please spread guest out for privacy! That is the same for any hotel it seems on this trip to Arizona

Leisure Partner

6/10

Pleasant

05 Jan 2026

Kendell

Upgrad the location food and staff

Leisure Family

6/10

Pleasant

04 Jan 2026

PRAYAD

This is the first hotel I’ve seen where the Wi-Fi doesn’t work. Service wasn’t as great, but can be improved. Breakfast was fine, and the lights in the room could be improved since one of them doesn’t work. Beds are very comfortable however. There was a liquid leaking in the fridge which I’ve never seen before

Leisure Family

2/10

Poor

02 Jan 2026

Paola

No hay desayuno bueno y el baño no bajaba con la palanca, tenías que quitar la tapadera para poder bajarle al baño

Self

2/10

Poor

02 Jan 2026

Katelyn

Man at the reception was polite but the room and hallways were sub par

Business Pet

4/10

Poor

01 Jan 2026

Anakela

Staff had the door locked when we tried to check in. We drove in from Albuquerque and it was raining. We had to call the hotel to ask to be let in, but he kept telling us the door was open. He finally came to the door after about 10 minutes. Broken toilet, lights not working in the room.

Leisure Family

8/10

Excellent

30 Dec 2025

sivapoonkuntan

limited breakfast

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Asad

Toilet was not cleaned up. Hair dryer was not working. No egg in breakfast.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Bhaswati

We loved the amenities and the front desk service.

Leisure Friends

2/10

Poor

28 Dec 2025

Selene

Probably one of the worst places to stay they left me out in the middle of the night with 3 kids and a toddler. I wasn’t able to check in and the thing is they won’t send you check in details until you book !!!! Horrible horrible and their front office window say open and no one is there ! Also won’t give me a refund!

Business_and_leisure Family

6/10

Pleasant

03 Dec 2025

Tasha

My stay was okay overall, but there were several things that could have been better. The carpet in the room looked stained or dirty, which made the space feel less clean than I expected. I also didn’t know that check-in wasn’t available after 10 PM—the door was locked, and after calling the hotel four times with no answer, Expedia had to contact them on my behalf.

Another thing not mentioned anywhere was that the room with three beds is located upstairs with no elevator, which would have been important to know ahead of time. When I finally got into the room, no heat had been turned on, so it was freezing, and the window unit didn’t warm the room very well.

The stay wasn’t terrible, but accurate information and a little more attention to comfort and cleanliness would have made a big difference.

Family

4/10

Poor

30 Nov 2025

Sri Valli

Heater wasnt working. Breakfast was not great

Leisure Partner

6/10

Pleasant

28 Nov 2025

Navid

Very convenient, just off the highway.

2/10

Poor

21 Nov 2025

Kortni

The front desk agent asked me to leave. I will never stay at this hotel. The service was awful. I tried to contact your company to cancel reservation and update you, but wasn’t able to get thru. Please do not charge my card.

8/10

Excellent

16 Nov 2025

Miguel

fairly clean, only thing was a pill behind the bed. great stay, quiet. nice hospitality. free* breakfast

2/10

Poor

09 Nov 2025

Dhilip

Looked great but the flush didn’t work. I had to repair it myself but didn’t fix it fully. The floorboards are too weak and creaks a lot. Disturbance from top floor. The breakfast wasn’t good at all. They save a lot of milk by not giving to customers. We requested thrice and didn’t get milk and the management said they sent someone to buy milk lol. Yogurt machine didn’t work. Pancake was gooey. Breads and muffins weren’t served on time. So people had to wait.

Tv didn’t connect to WiFi and was unable to stream.

Leisure Family

2/10

Poor

09 Nov 2025

Patrick

Checking in and no one is answering the phone or is at the front desk. A refund needs to be issued since I can't check in through no fault of my own.

10/10

Exceptional

08 Nov 2025

Isaac

Spotless clean and well presented...breakfast bar is not that great but overall excellent

Leisure Family

8/10

Excellent

05 Nov 2025

EMILY

Clean room. Lighting required attention.

10/10

Exceptional

01 Nov 2025

Jason

Fast, easy, courteous

2/10

Poor

28 Oct 2025

JORGE

Habitacion sucia
Desayuno muy pobre

Business

10/10

Exceptional

21 Oct 2025

Claribel

Clean room, comfortable beds, good coffee

2/10

Poor

18 Oct 2025

Jose

Super dirty room, the cards were lacquered on the second day, the shower was dirty and smelly, and when we spoke to the manager he only said it was a 2-star hotel, it was the worst experience, I do not recommend it, please think before renting here,

Business

6/10

Pleasant

16 Oct 2025

Colleen

Manager/owner was very nice.

Leisure Family

2/10

Poor

28 Sep 2025

Kelly

Used condom on floor

At first you think it’s ok. However, they obviously don’t clean well. I found a USED CONDOM on my floor by my bed. The tables had glass marks on them. Bathroom floor wasn’t swept or mopped. Seriously though, a USED CONDOM though was missed! Disgusting!!!

2/10

Poor

25 Sep 2025

Lehi

We booked for 2 queen beds and were told that our room was out of service due to a leak and that they would \"upgrade us to a room with 2 Double(Full) beds with no charge to us\" as if we were suppose to be charge to get a downgraded room with smaller beds. I was being reasonable and I told them eventually that we were OK with the room since we were really tired( I swear they take advantage of this since they know the hassle it is to find another place). We went inside our room and everything seemed normal until we got inside the bathroom. There was hair everywhere in the shower from the previous stay. Used bottles of body wash/shampoo that were spilled over. There was 1 body towel that was dirty and 2 face towels that looked clean but did not trust. We were disappointed beyond believe. Showers were a pass that night for us unfortunately. In the morning we went to their continental breakfast and it was beyond mediocre. They had milk and cereal and bread. That's it! Couldn't believe my eyes that they would call that breakfast. We had a slice of bread and were out of there. We are not the type of people to leave bad reviews but this past our threshold. We wouldn't want anybody else to go through this. They have plenty of areas for improvement. Hope the owner takes this review to heart and improves in the areas necessary to stay in business.

Leisure Family

8/10

Excellent

24 Sep 2025

Raina

Close to the KOA,

Partner

2/10

Poor

22 Sep 2025

Jaxon

Wreaked of weed. Dirty. No access to drinks due to vending machine being empty. Wasn’t allowed to get bottled water because we weren’t “members.” No food delivery in the area.

Friends_and_family Family

2/10

Poor

13 Sep 2025

Gregory

Absolutely NOT

False advertisement. The hotel is total dump on a graveled lot right beside the highway. Nothing like pictures. Nothing convenient around it. Looks like a prostitution motel. Had to book another room somewhere else!!

Friends_and_family Family

6/10

Pleasant

11 Sep 2025

Shane

Pet-friendly

Leisure Pet

8/10

Excellent

19 Aug 2025

Liliana

small but good

First time I see a remote desk monitor device at an hotel, kinda made me feel in a fiction movie :D the only 2 persons at staff I saw (front desk and housekeeper) were kind. This is a very small hotel but fills the basic needs and surprisely the beds are so comfy!. The only I miss was a snack vending machine but Im pretty sure is in purpose so everybody has to go Williams downtown (less than a mile far and full of good food options for everybody).

Partner

8/10

Excellent

19 Aug 2025

Michael

Courteous. Knowledgeable staff.

Leisure Partner

6/10

Pleasant

07 Aug 2025

Pat

The check-in was impersonal and poor - had a McDonalds type screen with person from out of state to deal with ( even tho man at desk) and had to insert credit card and drivers license into machine. Printed out small receipt and room card. Card wouldn’t work and desk clerk had hard time reprogramming. Requested hard copy of bill, but said I’d have to get it from Expedia, they couldn’t provide another,
No easy access to room, no luggage racks - desk person offered dirty laundry cart to get luggage to room ( although he did offer to assist)
Room was very small, no closet or place to hang clothes. AC was very noisy, but worked well to cool room. On first floor, could hear people walking in room above us.
Bathroom was small, tub was stained, but nice amenities.
Room appeared to have been recently painted and mostly new furniture. Bed was clean and comfortable, linen looked brand new.
Breakfast room very small, coffee machine was empty and pancake machine was empty. Desk guy refilled both, but stated “They don’t know how to work it” to co worker.
All in all, bed was comfortable, location was good. But with all the other things, I’d pass it by.

Business Family

10/10

Exceptional

05 Aug 2025

David

Excellent bed, nice breakfast and staff all professional & Kind

Leisure Self

6/10

Pleasant

01 Aug 2025

Jekaterina

Hair dryer must be replaced and aircon as well if filters must changed in them

Leisure Family_with_children

6/10

Pleasant

30 Jul 2025

Michele

Wish the pool was cleaned and maintained

The pool needed cleaning. The front desk you had to ring the bell and wait. We were greated with a smile when the person was friendly. It was odd that every time we went to the front desk we had to ring the bell. Not a great breakfast to offer so we head out early to get breakfast on the road.

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Kevin

There was dog food on the ground in our room and the pool was green

Leisure Family

10/10

Exceptional

20 Jul 2025

Isidro

Mr. Grand Canyon

Amazingly peaceful and quiet. They also have a pancake machine I wanted to leave town with!

Business

6/10

Pleasant

08 Jul 2025

Madisyn

Good room, breakfast terrible, go in town

Leisure Family_with_children

8/10

Excellent

07 Jul 2025

Travis

Beds a little hard but really nice staff

Leisure Family

10/10

Exceptional

30 Jun 2025

shiva

I had a fantastic stay at Best Western Williams - Grand Canyon. The room was spotless and beautifully decorated, with a stunning view. The staff were exceptionally friendly and helpful—special thanks to Abhi at the front desk for making check-in smooth and for the great local recommendations. The breakfast offered a wide variety of delicious options, and the pool area was clean and relaxing. The hotel is conveniently located close to shops and restaurants, making it easy to explore the area. I’d definitely recommend this hotel.

Leisure Family_with_children

6/10

Pleasant

24 Jun 2025

Rachelle

Employees were wonderful and kind. For the price point this hotel was fine. Breakfast super basic- typical hotel breakfast. Bath Room could have been a little cleaner. Beds were comfortable

10/10

Exceptional

22 Jun 2025

simona

Very nice

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Sharon

We had never seen 3 queen beds in one room before and it was perfect for our overnight trip to beararizona

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Serena

Great overnight stay. Beds and lines were clean, the bed was comfortable. The bathroom was smaller in size but still very functional and clean. The shampoo and soap products were good and smelled very good. The breakfast offered quite an assortment. The pool could have been a bit cleaner but it was still nice to cool off!

Friends_and_family Friends

4/10

Poor

13 Jun 2025

Riona

There was a terrible smell in the corridor, like uncleaned men's toilet. Hair in the bathtub. Old towels, supposed to be white but grey and had stains.

Leisure Family_with_children

6/10

Pleasant

08 Jun 2025

Kathryn

Didn’t feel like we received good value for the money we spent. Pool is outside and not heated. Breakfast was sparse without much choice. Room a/c was noisy and refrigerator and microwave sat on floor.

Partner

8/10

Excellent

07 Jun 2025

Paul

It was good for first on my week trip

Self

8/10

Excellent

06 Jun 2025

Noah

Good place to stay