Name: Mision Orizaba
Address: Ote. 6 464, Centro, Colonia Centro, 94300, MX

10/10

Exceptional

27 May 2026

Luz Elena

Excelente atención y servicio

Family_with_children

2/10

Poor

17 May 2026

Rodrigo

Todo fue terrible. La habitación parece que no le han dado mantenimiento en años. Una cama no tenía una pata, nos acostábamos y se desnivelaba la cama. Sus cabeceras estaban sueltas y hacían ruido. El aire acondicionado o no enfriaba nada o congelaba. Pedimos toallas (porque no habían) y jamás nos las llevaron, a pesar de llamar 2 veces a recepción.
Pésima experiencia.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Gregory

Great little hotel spot

6/10

Pleasant

27 Jan 2026

Alejandro

There was some problem with the rooms door.

6/10

Pleasant

05 Jan 2026

Adrian

It was ok

Leisure

10/10

Exceptional

21 Nov 2025

Nohemí

Excelente!! Tanto para negocio como para con la familia. El servicio de todo el personal es superior, en especial gracias al Sr Martin con ayuda en las maletas y referencias locales. Gracias

Business_and_leisure Family

8/10

Excellent

16 Aug 2025

Luis

Estancia agradable

Limpieza excelente, pero sus instalaciones antiguas, principalmente el baño.

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Rafael

Nice place

The hotel is beautiful. Service was excellent. Items that need attention, the room TV was never fixed, and the exercise equipment was actually unsafe to ride due to mechanical issues.
Outside of that, it was great.

Business Family

4/10

Poor

16 May 2025

Jose

El hotel ya está muy deteriorado, está en buena zona pero si necesita una remodelación

6/10

Pleasant

25 Apr 2025

Oscar

Everyone was very polite, the room services and house keeping we're great. However every time i went to my room the key had to be re programmed. And they didn't have any towels the first night I was there even after I mentioned it to front desk!

Business Family

2/10

Poor

19 Apr 2025

Miguel Angel

Por desgracia fue una mala experiencia considerando que es un hotel de renombre. Al llegar la reservación no la encontraban y fue por un tema de ellos. La regadera no era funcional, iba y venia el agua. Las habitaciones (214 la que me hospedé) luce vieja. La regadera está separada del inodoro, son digamos 2 cuartos y el agua de la regadera se escurria al cuarto del inodoro y estaba todo encharcado. No había toallas y se tuvieron que solicitar 2 ocasiones. La plancha no servía y el burro ya no estaba en condiciones óptimas.
Desfortunadamente encontré hasta 4 cucurachas en mi habitación y pedí se fumigara pero no se realizó por que los animales seguian saliendo.
La atención fue deficiente, no groseros sólo no prestaron atención a mis solicitudes.
No lo recomiendo. Seguro hay mejores opciones en la actualidad.

Leisure Family

8/10

Excellent

09 Apr 2025

Erick

The property is really good , nice and quiet neighborhood and the whole place is beautifully

Leisure Partner

6/10

Pleasant

02 Feb 2025

Grace

Check in was very disappointing. The didn’t give you your room until exactly 3pm even though the room was ready. They wanted to charge more for an early check in. We arrived at 2:45pm and they made us wait for 15 minutes for nothing! Other hotels will allow you to check in if the room is ready when you arrive.

Business_and_leisure Family

8/10

Excellent

06 Oct 2024

Enrique

I pay for a room with brekfast included but they never redeem it.

Business_and_leisure

8/10

Excellent

25 Sep 2024

Alberto

None

6/10

Pleasant

11 Jul 2024

Maria

The person at the front desk was very rude. Our room has the bathroom floor wet when we arrive, they send someone to dry it, but she discover a leak in the shower head that they never fixed. We found a lot of hair all over the bathroom floor and we didn’t have towels in the bathroom. But the restaurant food was very good and the person that help us with the baggage was very friendly.

Business_and_leisure Family_with_children

10/10

Exceptional

29 May 2024

Cesar

Bien

6/10

Pleasant

10 Apr 2024

Verified traveler

Ok

This hotel is located in a very walkable area which feels very safe. We really enjoyed being able to easily access the zoo, the teleferico, and restaurants.

Sadly, we had to room hop a couple times after challenges with roaches, and a broken bed. We were placed in an upgraded room after all the issues, which was much better than the previous 2 rooms. The wifi was also a disappointment as it was not sufficient for virtual meetings.

I think this hotel is fine if you get a room without issues and don't require wifi for work. Our friend's room was just fine and she was ok with the accommodations.

Friends_and_family Family

8/10

Excellent

18 Feb 2024

Verified traveler

A bit noisy

Our room was ok. It had a coffee maker, but no coffee. The room was a little noisy from people passing by and talking out side the door. We were in 206. The restaurant, we gave up on it. We asked for a menu and were sent to reception. They spoke to the attendant and we were sent back. We decided on dinner and were led into a bar area and ignored. We left and visited one of the many nearby restaurants.

Partner

2/10

Poor

04 Feb 2024

Jim

Torn furniture, dirty floor, bad Oder from shower, musky smell, gym equipment not working

Leisure Self

6/10

Pleasant

30 Jan 2024

Rebecca

Everything in the rooms needs to be replaced. Lamps are very old and hardly work. A/C units need replacing. We had to change rooms because of this issue. Beds are extremely hard and need replacing. Pillows are inadequate and need replacing.

Business Partner

2/10

Poor

13 Sep 2023

Jorge Rodrigo

I book via expedia and arrive at 11am… everything was as planned.
I make the check in and take a nap at 6pm. When i wakeup there were 2 cockroaches under my shoes, i start packing up… found 2 more under my portfolio…

Immediately i ask to change my room and in the new room , at the entrance it was again a cockroach…

They change my room a 3 time… and same story.

I try them to cancel and refund me … and they keep my money

Leisure Self

10/10

Exceptional

10 Jun 2023

Maria

It has a lovely hacienda feel with a refreshing courtyard.

8/10

Excellent

28 Oct 2022

Lilvia

I have stayed there twice. I like it. It's pleasant and the staff are professional and responsive to requests.
My only suggestion is that the food in the restaurant could stand some improvement.

Business_and_leisure Self

2/10

Poor

04 Oct 2022

Carlos

Bad Hotel all around

Leisure Partner

6/10

Pleasant

13 Jun 2022

Carla

No había papel en el baño, olía un poco mal,

Partner

8/10

Excellent

29 Apr 2022

MICHAEL

Great location

Leisure Partner

8/10

Excellent

14 Apr 2022

Estrella

El personal muy amable.
Los cuartos reducidos pero muy limpios.
La zona muy accesible para ir a comer a pie a varios sitios.
La habitación con problemas de goteo en el aire acondicionado, amanecimos con una laguna algo grande a un lado de la cama.

Leisure Family_with_children

6/10

Pleasant

06 Aug 2021

Verified traveler

Las instalaciones se encuentran viejas, mi habitacion era muy sencilla con una TV pequeña y no contaban ni con toalla de mano. El servicio de Internet dejo mucho que desear.

Leisure Partner

8/10

Excellent

30 Apr 2021

Verified traveler

Clean room

Called day of stay, we were not able to get there until midnight. They had an attendent greet us (he was informative). The room was clean and the shower had hot water. But the next day they didn't seem very helpful.

Partner

10/10

Exceptional

01 Apr 2021

Francois

perfect

very good stay
staff is very polite and attentive
clean big room good wi-fi
nice courtyard
great hotel

Partner

10/10

Exceptional

05 Jan 2021

Verified traveler

Excellent service, good staff, clean and friendly

Leisure Family_with_children

8/10

Excellent

20 Dec 2020

Verified traveler

Ubicado en zona segura, relativamente cerca de todo.

Friends_and_family Family_with_children

10/10

Exceptional

12 Nov 2020

Verified traveler

Nice hotel and very helpful people

Self

8/10

Excellent

25 Jan 2020

Verified traveler

Mission Orizaba has a great location and the staff is most helpful & friendly. The bed was very comfortable, plenty of hot water and the heater was quiet & efficient. A few details made it feel like it was due for some maintenance. The towels were a bit tattered and the lamps flickered off & on but were quickly replaced when we pointed this out. Overall a very good experience and I can recommend this hotel without reservation.

Leisure Partner

6/10

Pleasant

10 Dec 2019

Lilvia

MEDIOCRE FOOD

THE FOOD WAS MEDIOCRE AT BEST.
THE BATHROOM FLOOR WAS WET ALL THE TIME. I REPORTED IT, AND THEY DID NOT CORRECT THE SITUATION.

Business

8/10

Excellent

19 Sep 2019

Verified traveler

Nice hotel in a good area for visiting Orizaba. I would recommend staying here and will return in the future

Leisure Partner

10/10

Exceptional

10 Aug 2019

Verified traveler

Since the first day at the mission orizaba, everything was great, the service, they took care of me in every aspect, I really enjoyed my room and the hotel.

I really recommend mision orizaba, amazing!!!!

Thank you!!!

Friends_and_family Partner

8/10

Excellent

08 Aug 2019

Claudia

great location

The staff is great and welcoming.

Partner

6/10

Pleasant

18 Jul 2019

Andrew

So much promise, but so disappointing ...

This hotel was well-reviewed, and the price was right, but we found it to be very uneven. That is, it had a very nice appearance, nice location, the rooms were clean, and the valet parking was quite efficient. That said, the front desk staff were slow and inefficient. The restaurant was clunky in every way... poor service, waitress who did not know what was on the menu, and problems in charging us. The water in the hotel was very unpredictable ... no hot water one day, no water at all another day.

The door keys de-magnetized daily, which made for a lot of extra trips to and from the front desk.

Again, the place is clean and attractive, but the management needs to do an overall quality check, and make sure that all dimensions of this hotel live up to its promise.

Friends

10/10

Exceptional

10 Jun 2019

Verified traveler

Great location and property, totally recommended to stay

Leisure Family

10/10

Exceptional

27 May 2019

Verified traveler

Exceptional services the bellman and front desk. And super like when you arrive in the hotel they offer juice or any drink.

Friends_and_family Family

10/10

Exceptional

09 Feb 2019

John

Good hotel

Extremely easy access from the ADO bus station. The bellboy even carried our bags over to our departing bus. On a large noisy street, best to request a room in the back. Walk to all sights. Food in restaurant very good.

Partner

10/10

Exceptional

08 Dec 2018

Verified traveler

Very good service and I love the room very comfortable.

8/10

Excellent

27 Nov 2018

Verified traveler

It's a renovated older hotel. Rooms are good, but you can hear noise from other rooms. Staff is awesome. Breakfast buffet is excellent, but it is in a smoking area where people smoke while you eat.

Friends_and_family Family_with_children

10/10

Exceptional

17 Aug 2018

Edson

Amazing service

Everyone at the hotel was amazing. They were very polite and friendly. The hotel offered everyday complimentary coffee and fresh fruit water. Next time i come back to orizaba i am staying here again.

Family

4/10

Poor

07 Aug 2018

Alejandro

Not a Mision hotel as I expected

We had stayed in Mision Orizaba back in March this year with the family and was reasonably ok, so we decided with my wife to stay for a night again and this time it was not good I am afraid. We were assigned a room in the ground floor, old, not well looked-after. We asked for a shower cap and the housekeeping service was already closed (around 11pm). People at reception was friendly but not exactly with a willingness to help. Restaurant was too expensive for what they offered. Overall, I think that for the quality and expectations you have with one of this top class hotels, Orizaba one was well below expectations. Management will need to keep a close eye especially on hotel maintenance.

2/10

Poor

04 Jun 2018

Pedro

The siink wss clogged so the room was not checked prior to re-use. The plumber and cleaning lady were nice. Then the shower cold water handle would not turn and the desk guy was not helpful. After much trying, the cold water knob turned. There were no further problems. There was no complementary breakfast and the wifi did not work. There was a password but it kept saying password incorrect. The desk staff did not offer help, they sboided helping and were under trained. I do not recommend this place to anyone. I tried and made the best of it and left with a sense of disappointment reference the hotel. The rest was fine. I tipped and thanked the cleaning lady. She was the best the hotel had.

4/10

Poor

03 Apr 2018

Genine

Noisy if on the street side of hotel

Rooms were decent. Showers could use updating. There was a wedding and reception the night we were there and so music and microphones could be heard. Also our rooms were along the main street out front. It was fairly noisy. We slept ok. Breakfast not included but there's a McDonald's across the street which was cheap and easy as well as many other local restaurants to choose from. The city was very likeable and we hope to go back. Just not specifically to this hotel most likely... Also, super tight parking garage below.

Family

10/10

Exceptional

05 Feb 2018

jimmy

Wonderful Atmosphere

Beautiful older hotel yet very well maintained. Great wifi and a dedicated WhatsApp number for anything you need. Modern ideas in a historical setting.

4/10

Poor

15 Jan 2018

GUSTAVO

Noisy hotel

I stayed for 2 nights and it was very noisy

Family

10/10

Exceptional

17 Jan 2017

Bob

Excellent hotel in great location close to Zocalo.

This was the loveliest hotel I had encountered thus far on this travelling no holiday. The city is quite clean and it was an interesting walk to the nearby Zocalo.

10/10

Exceptional

24 Dec 2016

Maciej

Clean and friendly

Great feel of the hotel

Family

10/10

Exceptional

07 Nov 2016

Mohamed

very convenient location, clean hotel and good service

Family

10/10

Exceptional

08 Aug 2016

Matt

Exceptional hotel

Extremely nice hotel. Staff were friendly and helpful, they let us borrow and umbrella in the evening and gave directions to attractions. The room was very clean, the bed very comfortable and the shower was great too. The room cannot be faulted. The hotel is very beautiful with a fountain and covered outdoor area. The only negative thing I'd mention is that the gym looks far better in the picture than it actually is. I'd recommend this hotel for anyone. Oh and the wifi is very good also.

Partner

10/10

Exceptional

25 Jul 2016

Norman

Great place. ..great value

Great service and great looking price at a great value. Would definitely stay there again.

Family

8/10

Excellent

27 Jul 2026

Guillermo

Buena ubicación y bien los servicios

6/10

Pleasant

26 Jul 2026

Jorge roque

muy buen hotel , el único detalle es que el clima hacia mucho ruido y no dejaba descansar y apesar de reportarlo no lograron solucionarlo. ese es el único detalle , todo los demás servicios excelente

8/10

Excellent

24 Jul 2026

Juan Rafael

Estacionamiento limitado, no tenian bell boy, tardaron un poco en dar la habitación y las camas algo duras

4/10

Poor

23 Jul 2026

Juan Carlos

Hotel viejo sin mantenimiento
Atención de la gente regular
Me toco llegar una hora antes y como reloj a las 3 chec inn teniendo habitación disponible

10/10

Exceptional

19 Jul 2026

Yaloha Yuyini

Un excelente servicio la habitación el aire acondicionado no muy bueno y la televisión muy deficiente

Partner

10/10

Exceptional

16 Jul 2026

Martin Farid

Excelente hotel.

Family_with_children

6/10

Pleasant

12 Jul 2026

MARIA DE LOURDES

Habitación aceptable, pero el Hotel se negó a emitir factura por el alquiler de la habitación que fueronad de 6,100 pesos. Alegaron que en pagos a través de Expedia no emiten factura como si ellos no recibieran nada por la renta y que lo gestionara a través de Expedia, pero no hay ningún enlace ni en Expedia. I en hoteles.com para solicitar factura. La evasión fiscal y la negativa a la emisión de factura no deberían ser tolerados ninguna de estas empresas.

Partner

4/10

Poor

12 Jul 2026

Karina

Bien el personal pero sin internet en las habitaciones, sin teléfono para servicio a la habitación, la alberca súper fría y sucia.

Family

6/10

Pleasant

07 Jul 2026

Diego

Habitación muy simple, la comida en el restaurante no es buena.

Self

6/10

Pleasant

06 Jul 2026

Cesar

Es un hotel viejo. En el desayuno mi hija no se sintió bien en la mañana solo comió fruta, salimos a caminar una hora y de regreso seguía el buffet y YA NO LA DEJARON SERVIRSE!!!

Friends_and_family Family

2/10

Poor

04 Jul 2026

Gaspar

Terrible el internet y en la habitación no llega la señal del celular y la TV se veía súper mal cero recomendable

2/10

Poor

03 Jul 2026

CARLOS

Desde la llegada informe no funciona caja fuerte y me ignoraron no se reparo. El aire acondicionado no. Funciona bien también se reportó y no se revisó. El restaurante no funcionó un dia por ausencia de la cocinera y otro dia demoraron es evidente no hay personal para atender la demanda. La basura del cuarto no se recolectó por comoleto.
Definitivamente mala experiencia

Partner

10/10

Exceptional

01 Jul 2026

MIGUEL

Hotel con buena ubicación y limpio

Partner

4/10

Poor

28 Jun 2026

arturo

Las habitaciones son viejas, el agua caliente estaba tibia, la televisión no tenía canales más que los TV abierta y se veían mal, pero lo más importante es es que mi habitación el wi fi. Es terrible,

Self

2/10

Poor

26 Jun 2026

Diana

SE OFERTA DICIENDO QUE ES UN HOTEL DONDE ACEPTA PERROS Y NO ES ASÍ, nos impidieron el acceso aún y cuando ya habíamos pagado por qué en ese momento supuestamente no recibían perritos, CUANDO NOSOTROS AVISAMOS PREVIAMENTE, no sugirieron quedarnos y que viéramos qué hacer con nuestro perrito, no decidimos quedarnos y el hotel no quiso devolver lo que habíamos pagado

Pet

10/10

Exceptional

17 Jun 2026

Carlos Francisco

Excelente ubicación atención todo realmente 10 de 10

10/10

Exceptional

15 Jun 2026

Rosa maria

El hotel muy limpio y la atención muy buena

Partner

2/10

Poor

10 Jun 2026

ARTURO

PESIMO, EL GIMNASIO SOLO CON 2 CAMINADORAS Y 1 BICI, NADA COMO EN LA FOTO, LA RECAMARA NUNCA PUDE VER LA TV, TENIA CUCARACHAS, EL ESTACIONAMIENTO CON DEMASIADA AGUA QUE OLIA MAL, NI EXPEDIA NI EL HOTEL ME PUEDEN O QUIEREN GENERAR MI FACTURA, EN GENERAL NO LO RECOMIENDO

Family_with_children

8/10

Excellent

07 Jun 2026

Agustín

La actitud de todo el personal fue excelente. El desayuno bufete estuvo delicioso y de buen precio. Disfruté el descanso y la comodidad de estar en el Centro de Orizaba con estacionamiento y sin sufrir del ruido.
Mi apreciación es que, al ser un hotel de bastantes años, las habitaciones no están en las mejores condiciones. El pasador de la puerta (adicional a la chapa) ya estaba suelto; la unidad de aire acondicionado es muy pequeña para el tamaño y altura de la habitación; la regadera \"silva\" mientras suministra el agua.
Aún así, estoy dispuesto a volver a hospedarme aquí.

Partner

10/10

Exceptional

05 Jun 2026

VIANEY

La habitacion estaba muy amplia y muy limpia. El personal fue muy atento.

Family_with_children

6/10

Pleasant

31 May 2026

Juan Carlos

El hotel no es nada malo, sin embargo ya es demasiado viejo. Se percibe como si se hubiera quedado años atrás.

Family_with_children

2/10

Poor

25 May 2026

Jose

La habitaciones viejas. No sirve el aire acondicionado. El desayuno malísimo. Servido muy tarde.
No saben controlar a los huéspedes. Tomando alcohol y niños jugando afuera de mi habitación . Con mesas llenas de borrachos a tres metros de mi ventana la una de la madrugada
En recepción no saben resolver los problemas
El mobiliario viejo. Feo
No había trabajado con
Expedía. Y ya me di cuenta que las fotos y los servicios que recomiendan son pésimos.
No vuelvo a trabajar con ustedes

Friends

10/10

Exceptional

18 May 2026

Cinthia Denisse

Muy lindo, limpio, cómodo y súper buena ubicación

Family_with_children

10/10

Exceptional

06 May 2026

Angel

Habitación limpia, y cuentan con cargador para auto eléctrico!!! Único hotel en Orizaba que tiene y nos fue de muchísima utilidad!!!

Partner

10/10

Exceptional

04 May 2026

Mayra

Todo muy bien 👍

Family_with_children

6/10

Pleasant

03 May 2026

CLAUDIA ERIKA

Limpia la habitación el desayuno rico
Pero el aire acondicionado no abastece la habitación

Friends_and_family Family

2/10

Poor

03 May 2026

Alexis

El internet nunca sirvió, el personal de recepción, bufett y menores groseros, el inmueble viejo, la pantalla abosoleta, los baños de recepción en terribles condiciones, el buffet bastante feo, el clima de la habitación viejo y ruidoso, el baño de la habitación hasta goteaba el extractor del iré parece un motor de moto.

En general no les recomiendo

Family_with_children

10/10

Exceptional

02 May 2026

justo cuauhtémoc

La alberca no es climatizada

Family_with_children

10/10

Exceptional

15 Apr 2026

Viri

Personal amable, mobiliario un poco viejo, buena ubicación

Family_with_children

10/10

Exceptional

13 Apr 2026

Roberto

Siempre tuve estacionamiento disponible, el desayuno fresco y a muy buen precio, pero opino que lo deben ofrecer toda la semana. Solo un detalle que el señor del estacionamiento no esperó a que le diéramos propina, él nos pidió “para completar para su café”

10/10

Exceptional

13 Apr 2026

Francisco

Hay Valet excelente atención

Self

8/10

Excellent

10 Apr 2026

ISMAEL

Habitación limpia, buena ubicación, estacionamiento pequeño y oscuro puede mejorar

Family_with_children

8/10

Excellent

09 Apr 2026

Josefina

Tiene estacionamiento y restaurant con comida aceptable pero el hotel ya es viejito y necesita un poco de mantenimiento

Family_with_children

8/10

Excellent

08 Apr 2026

Paul Daniel Salazar

En la planta baja no se puede descansar por todo el ruido que se genera, tanto del personal como de los huéspedes, tal vez en otro piso mi estancia hubiera sido mejor

10/10

Exceptional

06 Apr 2026

Rosa María

...

Friends_and_family Family

8/10

Excellent

06 Apr 2026

enrique

El hotel tiene muy buena ubicación, bonitas áreas comunes, PERO EL MOBILIARIO DE LAS HABITACIONES YA ES VIEJO Y DETERIORADO!!

10/10

Exceptional

05 Apr 2026

NOHEMI

Buena ubicación y atención del personal

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Nohemi

Muy buena ubicación y personal amable y atento

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Agustin

Las instalaciones son agradables y la ubicación es excelente. Se se sugiere mejorar el servicio del restaurante, e instalar cortinas traslúcidas en las habitaciones para que entre luz a la habitación durante el día (solo tiene las gruesas).

Partner

2/10

Poor

31 Mar 2026

Blanche

La peor experiencia,
Íbamos desde hace muchos años y en su página dice que son pet friendly al llegar no nos recibieron que por qué no reciben perros y que ya han pedido que lo cambien en la página, no vayan a este hotel la Gerente solo expone a los de recepción que no tienen la capacidad
De decisión si no quieren pasar un mal
Rato mejor váyanse a otro lado.

10/10

Exceptional

30 Mar 2026

Brend's

Super bien!

10/10

Exceptional

21 Mar 2026

Lissette

Muy limpio y comodo hospedaje, buena ubicación.

8/10

Excellent