Name: Novotel Kolkata Htl & Residences
Address: Cf 11 Action Area 1C, New Town Rajarhat, Kolkata, 700156, IN

6/10

Pleasant

14 Jul 2026

Arnab

In this trip to India, I have been traveling all across India for work. I stayed in a few cities, during my travel I visited Kolkata twice and stayed in two different hotels. One thing I generally do is start my day with the breakfast like most of you, and this is where this hotel fell short. They have too many staff who when asked about say coffee will point you to the other direction and say please go there once you walk down there and say ask for toast they will point you to another corner etc. I probably had a good number of steps in during my breakfast that’s the only positive thing. So far in this trip to India I stayed in a few Taj, Hyatt and boutique hotels may be they spoilt me with their hospitality so if this review seems harsh, it just because of my other experiences. Specially at Taj Gurugram their chef came down and made me a special omelette himself and delivered to my table extra points to him for that :) And yes forgot to mention at Novotel their bar failed to provide a basic cocktail like old fashioned, they did not have the ingredients to make a whiskey based cocktail. So if you just need a room to crash and don’t care much about breakfast etc, Novotel will work for you.

Self

8/10

Excellent

04 Jul 2026

Pankaj

Very good, can be better, gr8 vibe

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

abhisekh

Good stay no issues would recommend

Partner

8/10

Excellent

27 Mar 2026

purabi

yes

Family_with_children

10/10

Exceptional

27 Mar 2026

Krishna

Breakfast menu was amazing. Staff was courteous and friendly. Spa was great!

Self

10/10

Exceptional

02 Feb 2026

Kaushik

Room was good. Stuff very helpful and courteous. Will stay again and highly recommend.

Business_and_leisure Partner

6/10

Pleasant

29 Dec 2025

Anirban

The breakfast spread was impressive but taste wise it was

10/10

Exceptional

14 Dec 2025

Prasenjit

Excellent staff. Evening lounge experience was worth it

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Novi

The staffs are very friendly and give excellent solutions in upgrading the rooms.

Business_and_leisure Partner

10/10

Exceptional

07 Dec 2025

Mithu

Yes , excellent

Leisure Family

10/10

Exceptional

13 Sep 2025

Sourav

Family friendly

8/10

Excellent

24 Aug 2025

Gitesh

Short of staff at the reception mostly at the peak hours. Please work on this

Business

10/10

Exceptional

21 Aug 2025

Manpreet

Safe

Business Partner

10/10

Exceptional

22 Jul 2025

Sreedhar

Staff Hospitality

Business_and_leisure Partner

10/10

Exceptional

22 Jul 2025

Lavin

Centrally located, great staff , dinning area is lavish.. rooms are clean bathrooms are well designed 👍👌

Business Self

6/10

Pleasant

09 Jun 2025

Surajit

it was okay

Business

10/10

Exceptional

21 May 2025

Vinod

Convenient location

10/10

Exceptional

07 May 2025

Nassera

Great place!

Great place! Hotel is nice, clean and well located. Staff was amazing!

8/10

Excellent

18 Apr 2025

Verified traveler

My stay was good & felt safe throughout

Self

10/10

Exceptional

16 Mar 2025

Mohamed

Good property to stays, will stay again

Business Self

2/10

Poor

04 Mar 2025

Nejil

The hotel is no more any good . Room facilities are wearing out .. hotel staff in buffet doesn’t care at all whether it’s busy or not .. they make you wait long or just forget the order ..
expensive hotel with poor service in all !!!

Business

10/10

Exceptional

13 Jan 2025

piyush

Great property with excellent amenities and wonderful service. Breakfast had lot of options and all staff members courteous.

Leisure

4/10

Poor

05 Dec 2024

Debabrata

short stay

Untrained reception staffs , unclean plates at breakfast

Business

10/10

Exceptional

02 Dec 2024

Raghu

Excellent property, friendly staff and convenient place to stay

Business Self

10/10

Exceptional

19 Nov 2024

Peter

Great place to stay
Excellent food, great staff

Business_and_leisure Self

8/10

Excellent

11 Nov 2024

Aminul

Good

4/10

Poor

27 Oct 2024

Debabrata

Property is not well maintained. Everything is older and rusty in the rooms. Nice location.

Leisure Family

10/10

Exceptional

23 Oct 2024

Julian

Beautiful hotel. Checked us in several hour’s early. Very friendly staff. Great chicken wings!!

Leisure Partner

10/10

Exceptional

14 Oct 2024

Kento

It was good and felt like home. My kid liked the game zone and the swimming pool the most.

Friends_and_family Family

10/10

Exceptional

04 Aug 2024

Aniruddha

True value for money

Leisure Family

10/10

Exceptional

23 May 2024

vilas

Stay at Novotel was good. Staff very supportive

Leisure

10/10

Exceptional

04 Apr 2024

Kyle

This was not our first trip to the Novotel. As a family of 5 we are looking for amenities, convenience, cleanliness, and value. And I must say that Novotel is 5 stars in all o these categories. I especially appreciate the friendliness of the staff. There is not a hotel in the world in this price range, in my humble experience, that can compare with Novotel Kolkata. We will definitely stay again.

Business Family_with_children

4/10

Poor

03 Mar 2024

Agnimitro

We stayed here for 3 nights with two toddlers. Do not at all recommend if you are staying with families particularly small children. The hotel had banquets, fashion shows and marriage parties going on evert day, the noise was unbearable throughout the day. You could hear rock music and Bollywood music from the 12th floor late at night. Repeated complaints had no avail as they simply say it's a private function and they can't do anything. Basically they will neglect guests for cheap banquets. Housekeeping was almost non-existent. Asked for teaspoons (from IRD and HK) for my kid who needed medication to be fed by spoon but never received them. Was given the explanation that only disposable stirrers are provided. Rooms are small for a hotel of this stature and bathroom floors have very slippery wall tiles, who puts wall tiles on floor in a hotel is beyond my comprehension. My kid slipped and got his head. We asked for an anti skid pad and was told they don't have any. Seemed they don't even know what it is. There were couples of questionable nature frequenting the rooms, like those that you see in hourly rate kind of hotels. If you know I mean avoid this hotel at all costs if you are traveling with family. The only positives was our housekeeping staff Momin who did a decent job of cleaning the room, they should hire more staff like him who genuinely care for the guests. Breakfast is limited and not worth the price. There are much better options for your money.

Leisure Family_with_children

10/10

Exceptional

23 Feb 2024

Ranit

Decorative and clean

10/10

Exceptional

02 Feb 2024

Verified traveler

Highly Recommend

Concierge service was excellent. Nice to be located next to shopping mall within walking distance.

Nice coffee shop downstairs with excellent pastries! :)

8/10

Excellent

06 Jan 2024

Malay

Comfortable stay

Had booked multiple rooms with family. Good hotel, comfortable rooms. Staff polite and very obliging. However, on several occasions the room service and requests took a long time to be fulfilled and at times not fulfilled at all. Breakfast was very good, but the live action items were very slow and once again on several occasions our orders did not come through and had to be chased a few times.
Overall a comfortable and good stay. Management should work on looking at speeding up some service requests.

Friends_and_family Family

2/10

Poor

04 Jan 2024

Malini

We made a reservation for 12 nights sight unseen. Unfortunately we had to check out after the first night because of overwhelming smell of pesticide that irritated our lungs, loud music late into the night and during the day. They are listed as offering a full kitchen, however, in reality what you get is a kitchenette with a tiny refrigerator.

We made the mistake of paying them in advance sight unseen. They declined to issue a refund.

Friends_and_family Family

8/10

Excellent

22 Dec 2023

Hafiz

Very good hotel away from busting city of Kolkata

Very good hotel, very friendly staff, very clean throughout, check-in and check-out was easy, room was good, enough toiletries in the bathroom.
But the hotel authority needs to accommodate more seats around the reception areas, lots of people came early check-in, so not enough available seats around or occupied by other customers. People either standing or roaming around the coffee shop.

Friends_and_family Family

10/10

Exceptional

21 Nov 2023

Jack

The hotel was a welcome relief in the city, as the swimming pool area was nice and it was great to have the bar (with a 24 hour option for the hardcore people out there). It was great to have the option of in-room dining also.

Leisure Family

10/10

Exceptional

06 Oct 2023

Keith

Great stay in the hotel

The staff was excellent, very friendly and helpful. The breakfast was very good and our waiter Nasir was outstanding in his service. The man who cleaned our room even folded my clothes. I would highly recommend this hotel

Partner

8/10

Excellent

21 Sep 2023

DURJOY

Poor front office experience, worth the price definitely.
Housekeeping good, restaurant during breakfast tables were not being cleaned well, lacking hygiene.

Partner

10/10

Exceptional

10 Sep 2023

Debabrata

Been at the hotel on my Girlfriends birthday and she was very happy with the room type . Had booked an Apartment with some of the best views one can find in Kolkata.

Will be surely visiting again on my Birthday this September and more occasions to come in future . .

Leisure Partner

4/10

Poor

09 Jul 2023

UDAYAN

I'm looking for a smoking room, but they can't provide me.

Business Self

10/10

Exceptional

29 May 2023

Partha Pratim

Value for money

Business

10/10

Exceptional

18 May 2023

arun

great breakfast, very spacious and luxurious

Leisure Self

10/10

Exceptional

12 Feb 2023

arun

Top notch modern
Hotel with great restaurants and amenities.
In the modern section of Kolkata.

Leisure Self

8/10

Excellent

12 Feb 2023

ABHIK

Staff behavior was very good.
Locality is a bit disadvantage. Properly is good

Business_and_leisure Family

8/10

Excellent

21 Jan 2023

Muhammad

Enjoyable stay with good service

It was a family trip, we booked two rooms for different durations. The stay overall was enjoyable. Service was very good. However, the hotel receptionist mixed up the rooms and we had to move to the other room as in the middle of our stay.

Friends_and_family Family

4/10

Poor

14 Jan 2023

sanjeev

Rooms are pretty small for 3 people, takes a long time to get anything to the room and in general not coordinated and at a 5 star level.

Leisure Family

6/10

Pleasant

26 Dec 2022

Sudarshan

The business lounge has sub standard drinks brand and food was pretty bad

Partner

6/10

Pleasant

01 Nov 2022

SHOME

I liked the room, cleanness of the floor and foods even though there were less fruits choice and fish items for dinner buffet.

Customer service were poor. I asked them for wake up call as I need to catch flight; but didn't call. Therefore I was late into the Airport.

When I woke up, NO water at all. I think they should keep an alternate options available for any type of emergency situation. What if people needs to go to washroom badly. Nobody can wait several hours until the water systems come back to normal. This was unacceptable to me.

Business_and_leisure Family

10/10

Exceptional

26 Oct 2022

Ankush Kumar

The waiting area was great. Table tennis and foosball were great. Just have 1 complaint: nobody accompanied us to the room to show us the way.

Leisure Partner

2/10

Poor

08 May 2022

Verified traveler

Highly Dissatisfied

I reached an hour after the mentioned checkin time, yet my room was not ready. I had booked a king bed room and instead was given a twin bed room because all single bed rooms were occupied. You should not have taken my booking if there were availability issues. There are many other properties in Kolkata to select from in this price range. I would've managed. Instead, i was made to wait (which i understand is not controllable and acceptable on rush days) but not getting the type of room i have reserved is really inconvenient. Why take bookings of more people than what you can occupy? It's better to leave a few rooms empty than make guests uncomfortable on their stay. This is very unprofessional.I am highly dissatisfied with this stay. I had come to Novotel with much better expectations.

Self

10/10

Exceptional

08 May 2022

Abhijit

Had a pleasant stay with family

Everything was good except the cleanliness of the carpets and curtains.

Friends_and_family Family

2/10

Poor

03 Mar 2022

Kulbushan

The facilities were poor ??

Business Self

6/10

Pleasant

19 Feb 2022

Himabindu

Walkways are smelly..

Business_and_leisure Family

6/10

Pleasant

14 Feb 2022

Nedup

Disappointing!

Stayed at the Novotel Kolkata for a night as I’ve always had good experiences with the brand but this one was a letdown. The hotel isn’t very well maintained - it looks pretty run down and not very clean too given what you expect from the Accor brand. There wasn’t anyone to properly help with my bags when I reached too, a bellboy helped get my suitcase out of the taxi but I had to do the rest including get it out of the X-ray machine. Food was terrible, the less said the better. There was so much noise from the construction on the road outside that I don’t even know what kind of soundproofing was done, I hardly got any sleep. I’m never staying there again.

Self

8/10

Excellent

02 Feb 2022

K V R

Pleasant Stay

Reasonable pricing for a 5 star hotel stay

Business

8/10

Excellent

02 Jan 2022

PRIYANKO

good property

Leisure Family_with_children

10/10

Exceptional

01 Jan 2022

Sandeep

Excellent hotel with great facilities. The best of all are the hotel staff that makes it a super place to stay again and again. The food, both a la carte and buffet, tasted fresh and delicious.

Leisure Family

10/10

Exceptional

04 Dec 2021

Sandip

Peaceful Stay with Excellence Service

Overall stay was great. Hotel location is near to Airport & new town & for business tour it is very convenient. Hotel was clean having excellent housekeeping prompt service. I loved peaceful stay with smiling faces of staff. Breakfast spread & dinner spread was excellent. Reception staff helped for cab booking in odd situation.

Business

10/10

Exceptional

21 Nov 2021

Sushanta

Good stay

Great place to stay

Business

10/10

Exceptional

21 Sep 2021

Abhishek

The Hospitality offered by NOVOTEL is the SUPREME amogst ALL. Thank you Ms. Chandrani (DM NOVOTEL) for making my stay so comfortable. High quality rooms, and high quality service. I had a wonderful experience here. Every staff member I encountered, from check- in to the cleaning / Laundary Staf were delightful and eager to help. Thanks Mr. Bablu from Laundary team for expediting my request

Business Friends

8/10

Excellent

17 Sep 2021

Aafaq Ali

Good option for business trip

Good option for business trip. One can experience good street close by the property besides mall at the evening time. Close by airport.

Business

8/10

Excellent

06 Sep 2021

Pushpargha

Although initially there were a few hiccups, the staff then proved their worth. The Staff in Square were exceptional in their service namely Sriparna, Sanjay and Saheb. The room service also did well in the last 2 days for our rooms 1117 and 1138. Overall it was good.

Leisure Family

8/10

Excellent

15 Aug 2021

Chaithanya

Good

Business

4/10

Poor

04 Aug 2021

Verified traveler

I can provide the photos of the molds on sofas and walls

Business_and_leisure

10/10

Exceptional

29 Jun 2021

Verified traveler

Novotel is Awesome. specially the hospitality of Ms. Chandrani (DM Novotel) is exceptionally great. She went above and beyond to help me & family to address our concern and, ensure a pleasant stay for us. The Executive rooms / Suites are great. The food, Staff service all are wonderful. I would def. Recommend Staying here at Novotel

Leisure Family_with_children

10/10

Exceptional

14 May 2021

Ashish

Ok

Partner

6/10

Pleasant

22 Nov 2020

Arnab

The rooms were nice and well sized. But the different departments within the hotel do not seem to talk to each other. So if you make a request at the front desk that has to be routed to engineering facilities then you would need to wait for some time. The worst part was finding plastic in my breakfast. They we apologetic about it but still it happened

Friends_and_family Family

8/10

Excellent

10 Feb 2020

Verified traveler

The hotel was a very nice hotel. There were a few issues with the maintenance (the light in the closet would not turn off all night, the blinds were jammed) but it was a very nice place.

Business Friends

4/10

Poor

20 Jan 2020

Verified traveler

many things to mention, first of all the hotel never had a small bill changes, in massage room or front desk change was a challenge, I got 12 midnight knock on the door for room service which I didn't order, the bathroom water was consistly running and heat never worked, tv never worked,

Friends_and_family Family

10/10

Exceptional

06 Jan 2020

Verified traveler

Value for money. Excellent and prompt service. The food is nice to have. Meet standards of service in

Leisure Self

8/10

Excellent

25 Dec 2019

Amit

Dinner buffet was nice. In-room shower was lovely. However carpets and furniture in rooms need to be updated.

Self

4/10

Poor

09 Dec 2019

Verified traveler

Reception staff was behaved disappointly when we asked to book raxi... They asked to book OLA or UBER...

Business Friends

4/10

Poor

04 Dec 2019

Verified traveler

The towels are not clean, even in the dying area. Carpets are dirty. Very tiny lights all around the hotel. It is more like a 3-star hotel.

Quality has degraded over year.

Leisure Family

8/10

Excellent

03 Dec 2019

Verified traveler

Hotel is in a good area of town away from noise and congestion. You really don't have to leave as there are 2 good restaurants, a gym and spa all in the hotel. There is a shopping mall and grocery store right next door. Getting to the airport from this hotel was a breeze. The only thing I could say were that sometimes I noticed that there were stains on upholstery in chairs at breakfast and on my sofa in the room too. I would definitely come back again.

Business Partner

2/10

Poor

03 Dec 2019

Ajay

Poor

Poor
More like a railway station... feels like asking for refund

Partner

10/10

Exceptional

21 Jun 2019

Verified traveler

ticked away far frrom the hustle and bustle of the main busy city,

Friends_and_family Family

10/10

Exceptional

19 Jun 2019

Falco

My stay at the Novotel Kolkata created the best possible end to my India trip, and I will definitely be back. The service provided by all staff (check-in, bellhop, restaurant, etc.) was impeccable. Every request was immediately taken care of and the whole stay was very smooth. Great breakfast buffet and service there as well. When I left my credit card upon check-out, they immediately contacted me and the manager kept it save until I returned to pick it up. Perfect ***** experience.

Friends_and_family Family

6/10

Pleasant

18 Jun 2019

Verified traveler

Very seldom selection of food in breakfast and dinner buffet. Once checked out, there's no wifi connection. In other hotels, it will keep the wifi connection at least one hour after checking out

8/10

Excellent

15 May 2019

Verified traveler

Found the staff less courteous and had to make reminders for room service

Business Self

10/10

Exceptional

21 Feb 2019

SHIRISH

Nice stay, great property.

A great stay at a very nice property. Quick check in, smart n efficient service, nice breakfast with wide choices, overall very nice.
If only they had the shower area partitioned, it would leave bathroom dry. Rest was perfect in all respects.

4/10

Poor

18 Feb 2019

DEB

Service is very slow... u got to call number of times to get things at ur room.

Leisure Partner

2/10

Poor

04 Feb 2019

Verified traveler

Considering it’s a brand new hotel... it’s not very clean . You could see dirt and grime everywhere . Cannot give five star rating

8/10

Excellent

30 Jan 2019

Verified traveler

The staff was very nice and pleasant. The rooms was not cleaned properly

Leisure Family

8/10

Excellent

21 Jan 2019

Verified traveler

Had to pay fr in Dining on the spot which wad quite a irritant

10/10

Exceptional

16 Jan 2019

Paul

Whilst staying at the hotel i became very sick.
The staff where amazing. They organised a doctor who came to the hotel. They also extended our check out time for no extra cost so i could rest before my flight.
Thanks to all the staff for an amazing experience despite my condition.

10/10

Exceptional

26 Dec 2018

Anju

5 Star Hotel

Highly recommend this hotel. Great location, great food. Breakfast buffet was fantastic so much to choose from waffles, pancakes, danishes, fresh fruit juice, parathas, curries, eggs done to your choice and many more dishes. Both rooms were clean and spacious

Family

8/10

Excellent

21 Dec 2018

V

Hotel was conveniently located close to the airport

6/10

Pleasant

16 Dec 2018

Verified traveler

It is down from the last time I visited which is like 4 months ago. The property itself looks good, and everything works but The room odor is not very pleasant, it seeds better control and smell. The TV channels are not foreigner friendly

Business_and_leisure Family

10/10

Exceptional

06 Dec 2018

Verified traveler

It was family friendly and clean. Staff was helpful.

10/10

Exceptional

04 Dec 2018

Verified traveler

Nice hotel. Food is good. Could not see local sweets (rasgulla) though. Guess it’s a seasonal one.

10/10

Exceptional

03 Dec 2018

Anwar Shafi

Good Hotel

In one word it was great... Mr. Utshab, Rahul at the restaurant were very nice...

8/10

Excellent

25 Nov 2018

Verified traveler

Staff very friendly & helpful. property was clean. Accessible to 2 nearby shopping malls.

6/10

Pleasant

17 Nov 2018

Sahief

Hotel staff is less, No beverages was in mini bar, No needle and thread was there, Washroom tooth brush, shaving kit was one,No shower cap, No bath Gawn,Slippers was one pair, Though the room was booked for double occupancy and smoking room but no ashtray was provided, As in a 5 star hotel facilities was in the room lower than 3 star, Tv channel was disable to change from one programe.

6/10

Pleasant

05 Nov 2018

David

Convenient location but seem to be slipping in their attention to detail. While staff are friendly they are not customer focussed as much as they use to be.

10/10

Exceptional

02 Nov 2018

Scott

Upscale hotel. Within walking distance of two malls. Nice gym.

8/10

Excellent

28 Oct 2018

Sanjeet

Nice hotel with friendly staff with excellent breakfast

10/10

Exceptional