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eSIM Help Center
Get help about your eSIM cards and read our FAQ about flight reservations
An eSIM is a digital SIM card built into your phone. You don’t need to insert anything — just scan a QR code or follow setup steps to activate it.
You can even use it alongside your regular SIM card. That means two numbers on one phone — perfect for travel, or for keeping work and personal calls separate.
After you buy an eSIM, you’ll get a QR code or a link. Just scan or tap it on your phone, and follow the steps to install it.
Most modern Android and iOS phones support eSIM. Not sure? Check our device compatibility list.
Most eSIMs offer data only. But some — like our USA, UK, and Global plans — come with a phone number.
Look for plans marked DATA-CALL-SMS to get voice calls and texts included.
You can buy your eSIM online using Bitcoin, Ethereum, or other cryptocurrencies — or simply pay by credit/debit card.
After purchase, you can manage your eSIM in your dashboard. Track your data usage, see your eSIM status, and check if it’s activated.
Most plans only start once you activate the eSIM — so you're in control of when your plan begins.
Yes! If you need more data, calls, or SMS — just go to your dashboard and top up your eSIM. No need to buy a new one.
Yes! eSIMs are perfect for travel. You can buy a local or global plan and avoid expensive roaming charges. Just activate the eSIM when you arrive.
Most newer phones let you store multiple eSIMs, but you can only use one at a time (sometimes two). You can switch between them in your phone settings.
You need internet to install and activate the eSIM (Wi-Fi is fine). Once it’s active, you can use mobile data like normal.
Yes, you can remove the eSIM anytime in your phone’s SIM settings. Be careful — deleting it may lose the plan if it’s not backed up.
Most eSIMs are locked to the device you first install them on. If you get a new phone, you’ll likely need to buy a new eSIM plan.
Yes! eSIMs are secure and use the same mobile networks as regular SIM cards. All your data is encrypted and protected.
No — local eSIMs only work when you are physically in that country. If you try to activate one from outside, it may not connect to the network.
Local eSIMs work in one country only. Global eSIMs cover multiple countries or regions, making them great for international travel.
If you mostly use maps, messaging, and email, 1–3 GB is often enough for a short trip. For streaming and heavy use, go for 5–10 GB or more.
Yes, most eSIMs offer 4G/LTE speeds. Some plans and regions also support 5G, depending on your phone and the network.
No, but it helps avoid roaming charges. You can keep your regular SIM active for calls and use the eSIM for data.
Yes, most eSIMs allow tethering, so you can share your internet connection with other devices. Always check the plan details to be sure.