Southern Sun The Marine

South Africa , Eastern Cape-Port Elizabeth
PORT ELIZABETH, Marine Drive, Summerstrand, 39
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50 reviews shown

10/10

Exceptional

27 Nov 2024

Elmarie

Only had a short stay but felt like royalty

Partner

8/10

Excellent

02 Apr 2024

Kevin

Sea views were mostly hidden behind the salt spray on the windows and even then it was just a glimpse if you stand right at the window. Room was spacious but noise from showers and taps did carry through to the bedrooms.

Leisure Family_with_children

10/10

Exceptional

02 Mar 2024

Langton

Teboho at the front desk was incredible with checking me in. I even got a complimentary room upgrade, THANK YOU!

Leisure Self

6/10

Pleasant

06 Mar 2023

Emiel

The location and the room where nice, the checkin process however was strange. We arrived at 13.00 about an hour before before official checkin and we were told we had to wait until 14.00 which is fine. We got asked to wait in the lobby and returned at 14.00 when we were told the room wasn't ready. They had no explanation or seemed apologetic and just sent us to the lobby again to wait. After another hour around 15.00 the room was ready and we got given the key.
Next thing was that the breakfast organization was very clumy for a buffet. Constantly having to keep asking for restock of bread/milk/fruit and things like that.

Leisure Partner

10/10

Exceptional

03 Jan 2022

Black Trek Travel

value for money

it was a great hotel. right by the beach. The rooms are spacious and clean. The staff is great and friendly. We enjoyed our stay.

Friends_and_family Family

4/10

Poor

02 Oct 2020

Shena

Was very disappointed, the hotel standard is 1star. The lady who came to check the room in the evening, proposed my friend who was in

Friends_and_family Friends

6/10

Pleasant

19 Dec 2019

Verified traveler

The rooms are great with lovely views towards the sea. We would stay here again but would eat out. The buffet needs to be avoided! Despite being there an hour after the buffet opened the food was either cold or had run out When I said to the chef that the veggies were cold he took one out by hand, felt it and then returned it to the tray! If that’s what is done in public what happens in the kitchen?

Leisure Partner

10/10

Exceptional

27 Jun 2019

Lulama

Feel at home

My stay was superb, I always enjoy staying in this hotel, the staff is amazing, literally everyone!

Family

10/10

Exceptional

08 May 2019

Zola

Absolutely stunning.

8/10

Excellent

15 Apr 2019

Paul

Good hotel

Check in was a bit slow but other than that I cannot fault it. Very pleasant staff, nice breakfast, good location, good rooms.

4/10

Poor

31 Dec 2018

Verified traveler

This is very run down hotel that needs a complete renovation. The internet only works half of the time and even when working it is slow. There is a nice pool, but it only has two deck chairs and closes at 6pm.

On the bright side, the staff is fantastic! Everyone is really nice and making the best of bad owners.

8/10

Excellent

18 Nov 2018

Morgan

Staff was excellent. Food was good. Only problem was air conditioning leaking.

8/10

Excellent

03 Sep 2018

Verified traveler

Superb service from the reservations team, special thanks to Tashne who was very patient and efficient in handling all our queries even prior to arrival. Loft suite was lovely though may not recommend it to families with toddlers more for safety reasons. Room service was slower than expected, took almost more than hour to arrive - can be improved. Carpets in room doesn’t feel fresh & clean. Needs much improvement on this one.

8/10

Excellent

27 May 2018

Verified traveler

Hotel review

Everything was fine. Internet was a bit problematic disconnecting frequently. Otherwise all good

8/10

Excellent

04 May 2018

Melusi

It was an amazing experience indeed. Reception staff were friendly and efficient. The only snag was that my confirmation number could not be found though I made payment on 05 April 2018. I had to make another payment for the same period. I was charged twice and still waiting for a refund.

Partner

4/10

Poor

09 Jan 2018

Nishat

My booking was cancelled when I reached your hotel. Upon confirmation I was told it was not paid to although I showed the receptionist proof of bank notification. He said if it does not show that I paid I will have to pay again. The room was not made up example the dustbin was dirty the cups were dirty th bed was not made up. It could have been a mistake on my side but breakfast was not booked. However I paid for breakfast but nothing halal was available. I was told that you don’t accomodate for halal.

Family

2/10

Poor

23 Dec 2017

kim

Inconsiderate

We had an issue getting to the hotel, due to mud slides in the area where we were traveling, and the hotel refuse to allow us to cancel or refund us. This is so insensitive and inconsiderate! Only in Marriott! This was my first time staying at a Marriott property. I should’ve never thought that Marriott would live up to Hilton standards!! I am a Hilton Diamond VIP member and I will remain, as such!

8/10

Excellent

01 Dec 2017

Verified traveler

Amazing room (loft with mezzanine, sea view), but facilities advertised not on par compared to the price you pay: gym, pool etc.

6/10

Pleasant

13 Feb 2017

Verified traveler

I think the rooms are very basic . Our first room had a nasty smell and the carpets were quite dirty, the bed was not good. We were given another room which was better , but not amazing. . We went to check out the breakfast buffet, which was terrible. The pastries looked unappetizing as did the fruit . The staff were helpful. Overall a disappointing hotel . I think lots can be done to improve the standards.

Partner

8/10

Excellent

31 Jan 2017

Adriaan

PE is a very nice Holiday destination.

PE is a very nice place to take a break and to relax. The hotel in general was nice and clean. The staff at the front desk can be trained to at least acknowledge the visitors instead of them all just starring at their computers. The only real friendly people were Charrol- Anne(front desk - very helpful and professional), Kaya (Lounge bar - very polite and friendly) and the cleaners we saw in the passages. I also feel that room rates was slightly overprised especially at that time of the year when the schools has started and there wasn't a lot of guests. I also feel that the rooms can have much better quality coffee. The Ciro coffee presented was not very tasty and the milk also not enough - especially if you look at the room rate. In general we had a blast and enjoyed PE to the full. Thank you.

Partner

8/10

Excellent

16 Jan 2017

DEBBIE

We stayed here as an overnight stop off after our flight from London ideal hotel for this. Very good restaurant next door as well

Partner

8/10

Excellent

11 Jan 2017

Adeline

Nice views of the beach

We had a wonderful time, all our needs were catered for, my family will want to use the hotel in future.

6/10

Pleasant

04 Jan 2017

MOHAMMED

Very disappointing as thr hotel did not have any confirmation of my bookings and wanted to charge me again for accomadation already paid

Family

10/10

Exceptional

10 Oct 2016

Liezl

Great Stay

Lovely hotel, good service - what you would expect from a Protea Hotel

Partner

10/10

Exceptional

09 Aug 2016

Dr DI

Still shining bright after all these years

Excellent reception, services and accommodation. Friendly and professional staff. Great hospitality. We felt at home away from home.Beautiful gym equipped well with all you need. Great views from the roof top pool of the ocean. Overal- great team,service and accommodation. Highly recommended to savvy travelers.

Partner

8/10

Excellent

17 May 2016

Anthony

Had a very enjoyable stay. Only negative was the unnecessarily complicated
AlwaysOn Wifi setup and often poor reception.

Partner

10/10

Exceptional

12 Apr 2016

Andrew

First time in PE

Our stay was good but we were not well received as we were given a room which was not what we requested.

Partner

6/10

Pleasant

23 Mar 2016

John

Hotel staff very helpful and friendly .Hotel tired

This hotel has good access to the beach which is just across the road and a short walk over a lawn area.The hotel is a little tired but the rooms are large and the staff try hard to make guests happy.

10/10

Exceptional

11 Mar 2016

Michael

Great views too

Loved it

Partner

10/10

Exceptional

13 Feb 2016

Verified traveler

Excellent

Will return

Family

8/10

Excellent

08 Feb 2016

Chris

Great stay, but payment security questionable

All good except that I have reason to believe that the security around your internet payment portal is inadequate, as a number of unauthorised purchases were made on my credit card shortly after I made payment for my hotel stay.

Family

8/10

Excellent

21 Nov 2015

Not Provided

Please separate your bedrooms from the sitting are

This was a best stay however I thought that your executive rooms are separated from the bedroom

Family

10/10

Exceptional

23 Mar 2015

Joanna M.

joanna

Fantastic hotel and best staff service ever!!! We will deffinately visit them again.

Family

8/10

Excellent

19 Mar 2015

Verified traveler

Great space and room but the food is lacking

The room, location, and hotel were great but don't expect much from the restaurant. The food came after 45 minutes and 2 separate calls to the kitchen. Things were a bit soggy since it probably sat for quite a while. Otherwise, a solid hotel with a friendly front desk staff.

8/10

Excellent

09 Feb 2015

DAVID

Good well located Hotel let down by housekeeping

Good hotel in an excellent location. Only letdown was very inefficient
room housekeeping eg used towels removed but not replaced on several occasions

Partner

10/10

Exceptional

03 Sep 2014

Gerrie Marais

This hotel offers good value for money with excellent service and is ideal for a business trip stay over.

8/10

Excellent

18 Aug 2014

Refreshing

On the Beach

Great! Love the location

8/10

Excellent

24 May 2014

Rex

Comfortable, good location.

Very Comfortable rooms. Unfortunately, no wifi

8/10

Excellent

10 Apr 2014

Gerald

high standard

I always enjoy staying at the Protea Marine. The staff members are helpful and friendly. Remember to ask for a room with a sea view.

10/10

Exceptional

27 Feb 2014

Michael Matuskey

Great location near beach and minutes from airport. Has excellent restaurant next door. Good choice for leisure or business.

Family

8/10

Excellent

03 Jan 2014

Tim

Great hotel

Very nice, clean and modern rooms in a great location - just a 5 to 10 minute walk from The Boardwalk (with shops and restaurants). Would definitely stay there again.

Family

10/10

Exceptional

01 Aug 2013

lucylondon

Superb hotel for the Ironman South Africa event

This is one of the best 4 star hotels I've ever stayed in. Usually hotel rooms make me feel homesick but our rooms was so beautifully decorated and that made me feel at home. the hotel and the room were spotless and this is something I'm very particular about. The breakfast and dinners were all buffet style but with a lot to choose from and a varied menu in the evenings. I follow a special gluten free diet and had no lack of choices. Do hire a car if you plan to go on safaris and explore the garden route like we did. This was our first time in South Africa and we also walked around the surrounding streets and felt very safe. the boardwalk shopping centre is within walking distance and the Hobbie beach as well. There is a Jacuzzi sized pool on the hotel roof which is lovely for some private sunbathing

6/10

Pleasant

17 May 2013

Verified traveler

Good location. Breakfast fine but at extra cost. Secure free parking.Free wifi.

10/10

Exceptional

22 Apr 2013

vivienne

wonderful hotel for everyone

I could not fault this hotel, the room was luxurious overlooking Nelson Mandela Bay, It was like having all my dreams come true. The bed was gigantic . The staff were friendly and attentive at all times , the restaurant was superb with so much choice and everything cooked to perfection. There is nothing to dislike and I had such a good stay here.

8/10

Excellent

15 Jan 2013

Fabio

Comfortable hotel

The hotel rooms were clean, but the shower leaves the bathroom floor all wet. Breakfast was way too expensive, but the overall experience was pleasant enough to recommend the hotel. Tip: have breakfast at the next block's Kaffeine Café, at the mall.

10/10

Exceptional

19 Sep 2012

mattata

Treated like a queen

2nd time I've stayed here.They treat their guests with the upmost respect,and great service.
Even when I had an informal get together in the lobby,Xolani came over from the bar and insisted on serving us tea.Great attention to detail as well.It is a reflection of a well managed
Protea.

6/10

Pleasant

18 Sep 2012

Greg

Porter was very helpfull.

Partner

8/10

Excellent

10 Jan 2012

Verified traveler

Well situated.

Good location along the esplanade. Clean and friendly.

10/10

Exceptional

05 Jun 2011

Verified traveler

Protea Hotel PE - wonderfull beach location

Perfect situated at the beach with an excellent seaview

8/10

Excellent

08 Mar 2011

Graham

I would certainly go back

I had a very enjoyable stay here. The staff were excellent, and the buffet dinners were good value. Perhaps the only downside was that I expected the \"swimming pool\" to be bigger than it was. Location is in a pleasant area of PE, on the sea-front, and with a decent supermarket and cafe just a couple of minutes' walk away. The Boardwalk shopping area is 5 minutes' walk and also has some good restaurants. Barney's is good for seafood (but quite noisy), and Hobie Beach is conveniently close.