Name: Hotel Ciputra World Surabaya
Address: Jl. Mayjen Sungkono Kav.87 - 89, Surabaya, 60224, ID

10/10

Exceptional

02 Jun 2026

Loyd

Excellent

Self

10/10

Exceptional

12 Apr 2026

BALASUBRAMANIAM

4.5 stars

Partner

6/10

Pleasant

22 Mar 2026

Jiak GIm

Beside mall

Business Self

10/10

Exceptional

23 Feb 2026

Wenny

Staffs very attentive. Clean room.

Family

8/10

Excellent

21 Jan 2026

eric

food options were limited for western traveller.

Business Partner

10/10

Exceptional

01 Jan 2026

Wendy or Joe

I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful.

Friends_and_family Family

8/10

Excellent

11 Sep 2025

Chin Huat

friendly service all the way

Friends_and_family Friends

10/10

Exceptional

05 Sep 2025

Perseus

This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.

Business Self

8/10

Excellent

01 Aug 2025

Dino

Nice affordable hotel with secret access

It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine

Partner

4/10

Poor

03 Jun 2025

mehmet engin

poor wifi

Business

10/10

Exceptional

10 Feb 2025

Ozy

Loacti o n near from mall,and everything's good

Leisure Family

10/10

Exceptional

24 Jan 2025

Him

Wonderful staff

Leisure Family

10/10

Exceptional

04 Sep 2024

Stephen

Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.

Leisure Self

10/10

Exceptional

03 Jun 2024

Ruth

Amazing….10/10! Highly recommend.

Leisure Family

10/10

Exceptional

22 Mar 2024

CHAN FAI

Great hospitality.

Business Self

10/10

Exceptional

14 Sep 2023

August

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.

Business

10/10

Exceptional

30 Jun 2023

Joni

It is a great hotel and excellence service but wish the pool was heated.

Leisure Family

8/10

Excellent

18 Feb 2023

Leonard

Hot water was only warm. Starting to show its age

Leisure Partner

8/10

Excellent

08 Sep 2022

Verified traveler

enjoyed stay

Friends_and_family Friends

8/10

Excellent

04 Jun 2022

Stephen Chia

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.

Business

6/10

Pleasant

13 May 2022

Michael

Transit stay

The arrival and parking arrangements were both unclear and inconvenient.

The room was good but the breakfast indifferent.

I would stay again but the hotel may not be my first choice.

Partner

4/10

Poor

19 Dec 2021

Verified traveler

Tidak rekomendasi u/ keluarga.

Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya.

Anak saya usia 6 & 7thn.
Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online.
Staff tersebut juga sangat tidak sopan.

Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga.

Terima kasih

Friends_and_family Family

4/10

Poor

24 Oct 2021

Yuki

Not so good

We booked for two room with two twins bed in grand deluxe room type.
Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us.
Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice.
Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback.
With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest.

Friends_and_family Family

10/10

Exceptional

21 Oct 2021

Verified traveler

Sangat nyaman dan nagih

Friends_and_family Family

10/10

Exceptional

28 Feb 2021

Verified traveler

Quite excellent for room and staff. I was good stay on 1 night.

Business Self

10/10

Exceptional

20 Jul 2020

Wan Marhadika

It was great

Friends_and_family Family

10/10

Exceptional

29 Feb 2020

Verified traveler

Located next to the mall is very convenience.
The food.
In general I recommend to stay

Business Self

6/10

Pleasant

08 Feb 2020

Patricia

Not a 5 star experience

The room itself is nice but. the hotel access is definitely Not a 5 star experience.. for a start the access to the hotel from. the parking area and the mall is through a parking area. very narrow sidewalk next to cars driving into parking space.

hotel lobby is on the 8 floor. so when you arrive you are only greeted by a concierge who can only receive luggage and you need to park your car and then return back to the hotel thru that narrow sidewalk from the parking area.

Partner

6/10

Pleasant

15 Jan 2020

Inge

Hotel is nice but towels are in bad condition, Looks old and worn out...
Could be better than that, and breakfast is also could be better.... really!

Partner

10/10

Exceptional

12 Jan 2020

YH

Attach with the mall................................

Friends_and_family Family

10/10

Exceptional

13 Dec 2019

Verified traveler

some noise from next door. but nice bed and good brakfast.

Business Self

10/10

Exceptional

30 Oct 2019

Verified traveler

very friendly and nice staff.
Gym could have had some more Equipment.
Rooms are excellent!

Business Self

10/10

Exceptional

03 Oct 2019

Cheryl

Connected to the mall which was super convenient. Had plenty of restaurants and shops, supermarket.

Service at the hotel was amazing, the staff paid attention to detail. Couldn't find any flaws.

Leisure Friends

10/10

Exceptional

30 Sep 2019

Sundipkumar

One of the best 5* HOTELS I have ever stayed.

The stay was excellent

8/10

Excellent

01 Sep 2019

Gusepe

First Class, very enjoyable stay, with exception of early morning construction.

Business

10/10

Exceptional

01 Sep 2019

Eric

Good location, clean and good security. Staff are courteous, friendly and professional.

Friends_and_family Family

10/10

Exceptional

29 Aug 2019

Bhaskaran

Very clean, value for money and adjacent to shopping mall

Business Self

8/10

Excellent

11 Aug 2019

Ronnie

Service was good. Didn’t like the towels as they tend to be smelly and damp.

Friends

10/10

Exceptional

03 Aug 2019

MUKUND

Value for money

excellent hotel, value for money CIPUTRA shopping mall is next to it opens at 10 am though. Almond milk for vegan is not available, though Soya milk is. There is nothing around the hotel but hotel itself is beautiful with nice bed, spacious room, internet is slow

10/10

Exceptional

03 Jul 2019

August

Excellent Place to Stay in Surabaya

Great staff and service at the hotel, including the security staff at the ground floor. Excellent room and breakfast. Too bad they are building another tower next door, so the bathroom drapes must be drawn at all times. However the building is top notch.

10/10

Exceptional

31 May 2019

Brad

Good hotel. Would like to stay again

Business Self

6/10

Pleasant

22 May 2019

Silvia

Good hotel but need to improve service

Hotel is good, clean and comfort with good amenities, also have a good location which link to the mall. Breakfast is good, and have many variation too. Service is okay. The worst thing is only the accident when staff of hotel suddenly enter my room without press the bell or ask permission first, that time i was changing my cloth in the room. Actually I didn't order something before, and my room had been cleaned up already. Then they said sorry because they came to the wrong room number.

Partner

4/10

Poor

20 May 2019

Darmadji

The 5 star hotel was disappointing

I booked a hotel room with a single bed but the hotel provided a room with a twin bed that was put together.
I feel cheated by the hotel with this incident because during sleep I feel uncomfortable, it turns out that the twin beds are put together
is this the standard of a 5 star hotel? Does a 5-star hotel know the standard quality of sleep?
I, who have been subscribed to Ciputra World hotel, was very disappointed with this incident
of course I would not recommend this hotel to colleagues and friends

10/10

Exceptional

19 May 2019

Verified traveler

It’s very enjoyable to stay and with friendly hotel staffs. The management did a good job to maintain the cleanliness of the hotel.

Business_and_leisure Friends

8/10

Excellent

31 Mar 2019

Kooi cheng

Love it

Perfect stay with the artistic art piece, the breakfast have many choices and delicious and I have a perfect time with Ciputra.

10/10

Exceptional

14 Mar 2019

Bhaskaran

Great shopping, good restaurants in adjoining mall

Business Self

10/10

Exceptional

10 Mar 2019

Daryl

The place is great.

Business

8/10

Excellent

13 Feb 2019

wee ping

Great hotel

Great place except the air conditioning was not cold enough due to the full glass facade which absorbs the heat.

Partner

10/10

Exceptional

12 Feb 2019

John

Beautiful hotel with great rooms. Buffet breakfast selection was huge but most items were cold. Attached to a mall and close to some attractions. The inifinity pool, hot tub and sauna on the 22nd floor were great. Check - in & out were quick and efficient. Lots of parking available. Wifi worked great in room.

Partner

8/10

Excellent

01 Feb 2019

Ida

Hotel with a mall

We booked 2 rooms for 2 nights for our family in this hotel. The check in process in this hotel is quite slow, they're taking more than 30 minutes for the check in when we checked in around 5 pm. Although this hotel is a 5 star hotel but it's lacking in 5 star facilities. The bathroom in this hotel seems a bit old and have a bit of mould in the shower area. The gym facilities are quite small for 5 star hotel. But the rooftop swimming pool is quite nice. Wifi is good and location is good also next to the mall. The breakfast buffet have plenty of food selection. It's a good hotel but not up to 5 star standard.

Family

10/10

Exceptional

08 Jan 2019

Lin

Worth staying

The service and environment are very comfortable!

8/10

Excellent

31 Dec 2018

Verified traveler

The good and the bad

It was good hotel. What you expect from 5 star. The room was big and spacious. Love the room. The bedroom and bathroom has glass devider so you can see through. I think the room not soundproof. You can hear the nextdoor talk and run and the bell rang. Love the swiming pool and the staff

Family

8/10

Excellent

20 Nov 2018

Verified traveler

Air con condenser was leaking but they offered to change us to another room. Room was otherwise clean and nice. Location very good

Family

10/10

Exceptional

17 Nov 2018

Lucian

Perfect

As usual: amazing

10/10

Exceptional

23 Oct 2018

Craig

Fantastic facilities and excellent staff. Photos don't do the hotel justice. Best hotel in Surabaya with a shopping mall attached via a short walk underground via the lobby and carpark.

10/10

Exceptional

16 Aug 2018

Verified traveler

It was a great staying experience with impressive interior fittings, design & good food.

10/10

Exceptional

11 Aug 2018

Verified traveler

It is an excellent hotel if you are here for a business trip. It gives you the comfort, spacious and luxurious amenities. Yet, the hotel is situated within the city. Easy accessible everywhere you wanted to go for your business meetings. Definitely worth for money and recommended to stay again.

10/10

Exceptional

30 Jul 2018

Hao

Very clean and next to a big shopping mall.

Partner

10/10

Exceptional

29 May 2018

Verified traveler

Nice 5 star hotel

Comfortable stay with good city view. Will recommend this hotel to anyone

10/10

Exceptional

15 Apr 2018

stanley

Great room. Good location

Hotel was just beside a shopping mall with hyper art. Convenient for groceries shopping.

10/10

Exceptional

15 Apr 2018

G

Excellent Hotel Close to City Center

Stayed only one night, but it was very memorable. Definitely coming back to this hotel again.

10/10

Exceptional

03 Apr 2018

Verified traveler

Nicely appointed hotel with such friendly staff

Excellent service from drop off lobby to reception, breakfast & room service. Well appointed hotel with very clean room providing international plug in the bedside tables which is great for international travellers forgetting to bring appropriate converters. Buffet breakfast offers quite a good selection and the wait staff were very friendly. It was a little odd to have the drop off lobby at ground floor and then reception is actually at level 8. I already knew about it via reading reviews so knew what to expect but drop off area ambience is sorely lacking. Also there should be more info available in the room (some info such as room service menu available via the tv) ie. massage and how to get to the attached mall etc.

8/10

Excellent

23 Mar 2018

may chin

Good location

Friendly staff and great buffet choices. Great gym.

8/10

Excellent

04 Mar 2018

Verified traveler

Nice hotel, next to luxury mall

Hotel is next to a mall, so after a long day of business meeting we can hangout at the mall, and just a walk back to our room to rest.

10/10

Exceptional

19 Feb 2018

abbas

New sparkling hotel room

Very clean room and the breakfast was very good. The location of the hotel is next to the shopping mall. Very easy to access the hotel from airport. Easy pick up for transportation and the staff were very friendly.

8/10

Excellent

09 Jan 2018

Verified traveler

Hotel close the shopping mall

Nice and comfort hotel which near to shopping mall just beside hotel .

10/10

Exceptional

18 Dec 2017

JEFF

Hotel nice, food great. Right on a shopping mall

10/10

Exceptional

24 Nov 2017

Verified traveler

great room

Nice room, great service everything is good

Partner

10/10

Exceptional

17 Nov 2017

August

Enjoyable Stay in Surabaya

The property is quite new do the building and it's facilities are quite nice. Reception, staff, and security staff were quite friendly and helpful. Called for a room service but the person never showed up.
Breakfast was excellent and so many selection of hot and cold offerings.

Overall it was very nice experience staying at the hotel. The building has access to the shopping mall which gives us many dining options. Definitely will stay at this hotel in my next visit to Surabaya.

8/10

Excellent

08 Nov 2017

Verified traveler

Excellent Service

The service was excellent. The staff is very friendly. The hotel is nice, clean and has all the facilities

10/10

Exceptional

03 Oct 2017

TP

Great hotel

I was very happy with everything especially right beside new shopping mall so lots of restaurants to select from.

10/10

Exceptional

02 May 2017

E. Tan

Enjoyable Stay

From check in to check out and in between, there is no fault.
Service above par
5 star services with 3 stars pricing.

4/10

Poor

22 Mar 2017

dessytio

Nice hotel,but poor service & attention to details

Stayed here 2x, dissapointed 2x. First, let me say all the good things, I like how it is connected to a mall and you can easily take a toll to go to the airport. The room is clean and love the bath tub of the grand deluxe room. Here goes of all my disappointments: the hotel offers free parking, but I was not informed. Bathroom had a random pen on the sink as if the housekeeping staff has forgotten. One lamp couldn't be turned off. Phone wasn't working. No apology or even offered to move me to a different room. The first five star hotel that I ever stayed in without a 24 hours business center. Though on expedia it says that I should have access to the exec lounge. Their excuse was the business center is only available to suite guests and since none of the suite is occupied, thus the executive lounge which has the printer is not opened. Then when I went down to the lobby to print, they said I need to pay because my document was 9 pages long, had it been 4 or 5 pages they said it'd be free. I asked on my second stay why can't you print 2 sided, then it would only be 5 pages of paper being used. Then they agreed to print my document for me. The pool was cold, jacuzzi was working only when the attendant mess with the button from the inside. Ordered Amrican bfst which comes with cereal, but did not provide spoon. Be careful when using the bath salt because there were some clear rocks (not salts) that pierced me. None of the staff was apologetic for any malfunction service. Sigh.

10/10

Exceptional

08 Mar 2017

Verified traveler

Great 5 star hotel

Love it

8/10

Excellent

03 Mar 2017

aijlie

Wonderful with reasonable price

Breakfast very good not only environment also the food all high quality

10/10

Exceptional

28 Feb 2017

Agus Suherman

it was amazing stay

8/10

Excellent

08 Feb 2017

Verified traveler

Nice close to shopping mall

Can't mention much cos most of d time not in hotel. But is pleasant stay

10/10

Exceptional

06 Feb 2017

Verified traveler

Discovery break to Surabaya

A short stay at friend invitation to visit Surabaya . Nothing much in touristy but we enjoyed the meals at local restaurant and relaxation at the hotel & shopping mall.

Family

10/10

Exceptional

23 Dec 2016

Henry

love this hotel.

5 star it is

10/10

Exceptional

01 Dec 2016

HENRY

5 Star it is

Overall is a great hotel to stay.

Need some improvement with the internet speed, it's kinda slow.

8/10

Excellent

26 Nov 2016

Verified traveler

Other than the above, all is good

The most yellowish bath towels I have seen in a 5 stars hotel

10/10

Exceptional

12 Oct 2016

HENRY

Great place to stay

Great place to stay and service is surely a 5 star hotel.
Things that need to be improve on include
- More channel options for the TV
- Internet/Wifi speed need some faster connectivity.

10/10

Exceptional

10 Oct 2016

James

Best in Surabaya

Amazing hotel, no expense spared in the decor, and the infinite pool upstairs is a great way to soak in after a big day of shopping, which is next door!

Partner

10/10

Exceptional

13 Sep 2016

Randy

5 stars cleanliness, comfort and convenience

Great comfort, clean and convenient

Family

10/10

Exceptional

06 Aug 2016

Eugene

Great first impression

Great service and excellent location

8/10

Excellent

13 Jul 2016

Bozsin

Comfortable Hotel

Stayed in Ciputra World for 4 days. This is a new hotel in an area which has other constructions still going on. It's next to a new mall which has shopping and many restaurants.

Room is large, clean and comfortable. Shower though turns cold and hot by itself. Wall is a bit thin soy out can hear your neighbor's shower being turned on.

There were a lots of families there because of holidays so doors slamming can be heard.

Buffet breakfast spread is very good and staff is friendly and attentive.

May stay here again.

10/10

Exceptional

24 May 2016

KAI

All in the hotel are satisfied except one more night chargement on me.

8/10

Excellent

20 Jan 2016

David

Not a comfort stays

I have neck problem, their 2 pillows caused my neck even more pain. I didn't sleep well.
An unsuitable thick and very warm night blanket was provided for a pleasant room temperature.
Only one thing we like was next to a shopping mall.

8/10

Excellent

13 Nov 2015

Verified traveler

Average

Cleanliness of room & hotel

10/10

Exceptional

27 Oct 2015

Vik

The hotel is excellent and staff are very professional and helpful.

8/10

Excellent

27 Oct 2015

ben

Nice hotel that is well located

Modern hotel that is located close to shopping mall. Well kepted hotel with comfortable rooms.
Pleasant staff with good breakfast. I couldnt get a queen bed even though it was requested, the only downside to the stay.

8/10

Excellent

13 Sep 2015

Martin

The hotel is brand new and some installations still require final touch-up and optimization. Very good breakfast, staff has been very friendly and attentive.
Overall, good new hotel choice in Surabaya.

10/10

Exceptional

20 Aug 2015

Indira

Wow... Wish I could stay longer!

If I could give a 10*.. I would. This by far the best hotel we ever stayed in. Room was small but the interior decoration made it seems big. Bathroom was amazing. Everything including the toiletries were put in an elegant bag/drawers. Don't get me started with the pool... You can see Surabaya. Of course the breeze was too cold for me to swim. But who cares!!! I jumped into the pool... Wait.. Breakfast was amazing!!! OK.. I have to stop now. Ciputra is the best best best best!!!

Partner

8/10

Excellent

05 Aug 2015

Kamsani

Just a short stay for relaxation.

Family

6/10

Pleasant

28 Jun 2015

Verified traveler

Ciputra World - Just OK

You can hear your neighbor next door very easily between walls.
Wasnt able to get a single bed although they have confirmed on the phone, very dissatisfying.

Partner

10/10

Exceptional

19 Jun 2015

Angie

New Hotel, Great Service and Clean

We stayed there for a week, ordered two Grand Deluxe Rooms in early Jun 2015. Both rooms are spacious, everything in the room is in great condition and new. The bathroom is very nice, love the spa style tub. They dont give cheap ammenities which is appreciated. The beds are very comfortable, we had good sleeps. We are not too fond of the artwork on the wall but it doesn't bother us at all.
Lobby is on the eigth floor as supposed to be on the first floor. There are security check on the first floor before they let anyone comes into the hotel.
We ordered in room breakfast a few times and we were very inpressed with the quality and the quantity of the food served. Swimming pool is on the roof level, needs more sitting areas. The water is too cold so kids can't enjoy swimming for a long time. The staffs are very helpful and friendly. Very quick response when we had an issue with our safety box.
The hotel is next to the Ciputra Mall, very convenient. There are Starbucks, a lot of restaurants, and supermarket in the mall so you don't really need to drive any where to get things. We would definitely come and stay there again in the future.

8/10

Excellent

18 May 2015

Surjawidjaja

Nice clean hotel

Nice clean hotel and comfort stay.

Family

10/10

Exceptional

11 May 2015

Verified traveler

Will be back again.

Excellent experience, location just next to a new shopping mall. New and well maintained.

Breakfast is good though my experience with other 4-5 star hotels could offer more. But this is not a major issue here.

About 30 mins from the airport.

Family

6/10

Pleasant

09 May 2015

Sebastien

Nice new hotel but...

Nice new hotel, with good rooms and location, close to mall.
But... not sure the quality of construction is really good. Walls are too thin, can hear neighbours, got bothered few times by families around
Weird road access. Pool is on rooftop and has a view... but very small and completely North so no sun, why???!!!

10/10

Exceptional

05 May 2015

William

Outstanding

Lovely. Everything is perfect.