Name: Fairfield by Marriott Surabaya
Address: Jalan Mayjend Sungkono No 178, Surabaya, 60255, ID

6/10

Pleasant

05 May 2026

Fransisca

I stayed one night at this hotel to rest after a long journey from Melbourne to Denpasar, and then on to Surabaya. The staff were friendly and the food was average. However, I was disappointed to find that my room and bathroom were quite dusty.

I hope the management can take this feedback into consideration and improve the cleanliness of the rooms. With better attention to this area, I would consider staying again in the future.

Self

8/10

Excellent

11 Mar 2026

Felicia

Had an enjoyable stay

10/10

Exceptional

02 Jan 2026

Hadi

the staff is very nice. When I was going to the toilet, the toilet was dirty. I immediately asked for help from trainees Faizal and Melinda. They helped me immediately. I really appreciated that. Thank you.

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Louis

Good bteakfast

10/10

Exceptional

24 Oct 2025

Murat

Good

Business Self

10/10

Exceptional

24 Oct 2025

Murat

Excellent place to stay.
Excellent value for money

Self

8/10

Excellent

03 Sep 2025

Kadiman

Cozy and room is quite decent size

Business

4/10

Poor

19 Apr 2025

Michael

Below average

Below average hotel flying the Marriott label. There are nicer options for this price point in Surabaya

Partner

10/10

Exceptional

18 Apr 2025

Jay

Overall a great place to stay for given rate

10/10

Exceptional

18 Apr 2025

woojin

The property is a bit old but maintained well.
It is clean and neat. Nothing much near the property, but easy to call grab service, so It would be a problem.

Partner

8/10

Excellent

12 Feb 2025

Ancilla

Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options.
All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.

Business Self

10/10

Exceptional

26 Jan 2025

Jerome

Clean room, nice pool and delicious restaurant

8/10

Excellent

04 Dec 2024

Shahul Hameed

It was just better than average although could have been much better for their trademark.

Friends_and_family Family

10/10

Exceptional

16 Oct 2024

Keng Heng

One of the best service hotel

Staying there was amazing. Staffs very helpful and polite. I got to say we appreciate staff Ms. Rahil so much for helping us check-in for one of our friends who was not feeling well after landing to Juanda airport. Thank you so much Ms. Rahil.

Business

6/10

Pleasant

14 Oct 2024

AN YU

Pillows and floormats were stained

Business_and_leisure Self

8/10

Excellent

18 Sep 2024

Kadiman

Limited dining around the hotel

Business

10/10

Exceptional

08 Aug 2024

Chin Joo

Room is clean. Location convenient.

Leisure Friends

10/10

Exceptional

19 Jul 2024

Oded

I liked everything that i faced in the hotel. It was a pleasant experience .

8/10

Excellent

09 Nov 2023

jeremy albert

It was good,

Business

8/10

Excellent

28 Aug 2023

Tracey

My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.

2/10

Poor

14 Aug 2023

long ting

Many moths were in the room.
Flies were found at 2F lobby as well.

Leisure

2/10

Poor

12 Aug 2023

long ting

Many flys were found in my room. Cockroaches were observed near the refrigerator area.

Some flys were also observed in 2F lobby on the table and the floor. The hygiene should be improved.

Leisure Partner

10/10

Exceptional

05 Aug 2023

Fransiscus

Good service and I am satisfied

4/10

Poor

25 Jul 2022

Verified traveler

Not my cup of tea

The hotel so basic, dirty carpet/ old and lot dusk/ crumb behind the curtain.
I didn't expect this as Fairfield manage by Marriott. I had few time in different city and all much better. And some distance from amenities.

Friends_and_family Family

10/10

Exceptional

17 Jul 2022

Kenny Wai Chong

Surabaya best value hotel

Excellent service from the breakfast team.
Nice pure juice and latte, delicious omelette.
Friendly reception and perfect security guards

Business

8/10

Excellent

24 Jun 2022

raymond

Great stay but eat out

Great staff members, especially front desk. Housekeeping on 10th floor was perfect.
Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight.
Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.

Friends_and_family Family

4/10

Poor

26 Dec 2021

Verified traveler

Marriott??? BAD service.

Dirty room, bad service, its like 2 stars hotel. It doesnt show Marriott signature at all. Horrible breakfast, no social distancing at all!!

Friends_and_family Family

6/10

Pleasant

18 Dec 2021

Victoria

Not great

Looks like this place/floors were closed for a while as there was a lot of mold on the ceilings and a bad smell.

Partner

10/10

Exceptional

22 Nov 2021

Verified traveler

Its very nice hotel, comfort and clean. Im very happy to stay at this hotel. Maybe next time, i want try again stay to this hotel

Friends_and_family Friends

6/10

Pleasant

29 Oct 2021

Indriayu

Kurang

Banyak hal yang diluar expectasi saat mengunjungi hotel ini dengan logo marriot di dalamnya. Mulai dari masuk di pintu dimana satpam dan parkir tidak bs mengidentifikasi driver saya yang sudah menginap duluan dan berdebat soal karcis di subuh hari hingga ketika perasaan masuk properti yang masih kurang berkesan mewah. beberapa sudut dan detail teresan seadanya dan kurang bersih, nampak jarang dibersihkan, Masuk keruangan yang kurang terasa nyaman dan bahkan ada keramik di depan wastafel di toilet yg naik, jadi sunggu kurang terawat. Dan yang paling menggelikan adalah, saat sy mau mandi, tidak ada sabun dan sikat gigi yang merupakan barang standard. Padahal sy harus berangkat pagi bekerja. Makanannya banyak namun kualitas resto juga seadanya. dan kebanyakan yang bekerja adalah trainee.

Satu hal yang membuat saya cukup lega adalah tempat tiur, dab bedcover cukup nyaman sehingga saya bisa tidur yang merupakan hal penting dalam perjalanan bisnis

Friends_and_family Family

10/10

Exceptional

09 Sep 2021

Jason

Good food and clean

Leisure Family_with_children

8/10

Excellent

31 Dec 2019

Verified traveler

A wonderful.place to stsy in Surabaya

A clean modern cozy plsce to stay

Friends_and_family Family

10/10

Exceptional

18 Dec 2019

Gigin

Nice hotel for busines trip

Friends_and_family Family

10/10

Exceptional

17 Sep 2019

Kam Ying

Very pleasant stay

Second time for me to stay at this hotel, and it was as nice as my first time. The room was spacious and clean. Good location too.

10/10

Exceptional

30 Apr 2019

Verified traveler

Was amazing and the staff and amenities were great.!

Business Self

10/10

Exceptional

29 Apr 2019

Verified traveler

All the staff are very friendly, polite and respectful.
But if you have a car and getting a parking in the garage, you need to get stamp on your ticket for free parking, otherwise they will charge a fee every times come in and out.

Friends_and_family Family

8/10

Excellent

01 Apr 2019

Yanita

Nice hotel, the staff is very helpful. I know they were very busy but we had to wait for our luggage for half an hour, is not good when you have to get ready for an appointment and anything you need is in your luggage.
The light in the bathroom is see trough to your bedroom. It makes someone else awake when you're going to the bathroom in the middle of the night.

Family

10/10

Exceptional

12 Feb 2019

Verified traveler

The room is spacious and very comfortable. The staff are very pleasant and helpful. Location is close to a few malls and lots of food. Breakfast options are abundant. Very good fresh pastries.

Friends_and_family Friends

10/10

Exceptional

06 Feb 2019

Verified traveler

Very friendly staff. They made the experience really good

8/10

Excellent

04 Feb 2019

Tay

Nice hotel and friendly staff.
Room spacious and comfort.

10/10

Exceptional

07 Jan 2019

Nur

Amazing stay

Clean and comfy bed! Service staff was helpful with changes and all. Also abt 15mins walk to ciputra mall which was great!

Friends

10/10

Exceptional

05 Jan 2019

Verified traveler

Clean and good hotel, near highway and shopping mall

8/10

Excellent

04 Jan 2019

Verified traveler

Thr air conditioning could not keep up with the heat and humidity. The small kitchen area was good but needs to be stocked with some dishes and silverware. Also, the bathroom water had a sewer smell.

8/10

Excellent

21 Dec 2018

Daphne

There was a pretty good selection of both Western and Indonesian dishes on the breakfast buffet. The breads were made fresh and you could get them fresh from the oven.
The room was spacious and clean. Bed and pillows were very comfortable. There was good water pressure for tge shower.
The pool was okay, but I didn't really care for the area. It was also near the smoking for the restaurant. While it was outside, I'd rather not be surrounded by smokers.

10/10

Exceptional

17 Dec 2018

Verified traveler

Very courteous and helpful staff
Clean and well maintained

Business Self

10/10

Exceptional

26 Nov 2018

Husin

the best hotel I've stayed in so far

nothing to comment on just needs to be maintained and if possible increase the performance

Partner

10/10

Exceptional

17 Nov 2018

Siwei

Comfortable stay

Clean, spacious and comfortable stay. Spouse and I needed a comfortable hotel to rest before we proceed for our hike at Mount Bromo and we made a good choice by choosing Fairfield. Only cons is probably it is not too near to any food places.

Partner

8/10

Excellent

28 Oct 2018

Mansoer

The hotel is clean and comfortable with friendly staffs around.Location is also conveneient mearby main shopping areas and restaurant.The only less satisfactory was the cafe area that served breakfast,the staffs were very slow in cleanaring the tables and ended up many uncleaned tables were around and guess were just standing around standing amd waiting for the staffs to clear the tables.The hotel may meed more staffs at the cafe during breakfast time in order to speed up the tables for guess to sit instead standing around where tables were available but just not beimg cleaned out.

10/10

Exceptional

20 Oct 2018

Anjan

Amazing hotel

Amazing property! Lovely breakfast. Slightly away from city center but totally worth it.

10/10

Exceptional

25 Aug 2018

Larry

Fairfield by Marriott

Nice hotel and very clean. Several shopping malls are down the street. Unfortunately, the sidewalks in the area are in such poor condition, it is better to just take a taxi everywhere.

10/10

Exceptional

12 Aug 2018

koh

Near to food area

Nice hotel and good food area the area.
The hotel staff is friendly

8/10

Excellent

08 Aug 2018

Patricia

Great service

The hotel look new and the staffs are very friendly and approachable. It’s 1km away from the nearest shopping mall.

Friends

10/10

Exceptional

02 Aug 2018

Verified traveler

the staff are attentive and are friendly. they are willing to go beyond their call of duty at times. Keep up the good work!

10/10

Exceptional

21 Jun 2018

Verified traveler

Fantastic Customer Service!

Great experience at the Fairfield by Marriott. The GM Viktor was incredibly helpful and helped us with a a late check-in and late check-out (6pm) during our stay as we had an overnight tour of Mt. Bromo. All of the staff were incredibly attentive, kind and made our stay above beyond.

Friends

10/10

Exceptional

12 Jun 2018

Han Nan

New hotel

The hotel is quite new. Location is good but traffic jam during peak hours.

8/10

Excellent

31 May 2018

Kelvin

Good Stay

It was a pleasant stay and their service is good. Not many good English speaking service officers but communication is still OK with simple English. The room Shower head was not ideal, and it keep falling when the water start pouring down - perhaps a design issue? Overall, the room is clean but no view.

Partner

8/10

Excellent

17 May 2018

Verified traveler

The Hotel is new but the service, room,food and its staff so friendly and helpfull.

8/10

Excellent

29 Apr 2018

Verified traveler

highly pleasant and attentive staff

it was a good stay for me. staff at the breakfast area addresses me by name, which is a rare find. they remember our daily orders and assist to obtain for us. great job!

4/10

Poor

24 Apr 2018

Verified traveler

Cold Hotel As A Grave

Noisy room, bad soundproof, because of noise in early morning from the mosque beside the hotel. The room & toilet amenities/items very limited, no comb, no cotton buds, no shoe polish. And the coffee & tea items also has very limited items, only available 2 tea bags, 2 sachet instant coffee, and 2 sugar bag, without any brown sugar, creamer, and diet/low calorie sugar. Its look like 2 star cheap budget hotel room facilities.
The hotel very cold as a grave. No smile, no welcoming from the hotel staff, no bell boy, slow check in, no welcome drink, the duty manager in reception/front desk look like dont understand what his job desc. He just walking around in the front desk but doing nothing.

8/10

Excellent

08 Mar 2018

Verified traveler

The Bar at the Lobby level the service is very slow after we ordered the drinks.

8/10

Excellent

26 Feb 2018

mansoer

Nice and clean hotel

New ,clean and convenient place to food outlet.Also near to the newest high end shopping mall in Surabaya.Worth of the money.

10/10

Exceptional

01 Feb 2018

endang

Clean Hotel

The room clean and shower is the best. Would stay here for next trip.

8/10

Excellent

01 Feb 2018

k

New hotel in the city centre

Very nice hotel at city centre only the lift service is kind of slow

10/10

Exceptional

16 Jan 2018

Fredrick

Coming Back Soon

Room is very nice. The bed and pillows are very comforting. My baby adapts very quickly due to the comfortness of the room. The hotel is very clean and calm, away from noises. Services are excellent. All staffs are friendly. The doorman, the front liners, the housekeepers and the f&b team are all very friendly. I will definitely come back to stay here again.

Family

10/10

Exceptional

27 Dec 2017

Luke

Nice hotel but hard to find.

We drove around for a long time to find it and called to find it. In front there is a itty bitty tiny sign that we missed multiple times, turning around once on that street also takes 20-30 mins.

6/10

Pleasant

05 Dec 2017

amy

One night stay

Stay there for one night is alright. Room seems slightly dusty however the breakfast was awesome. Many choices available. Staff is nice and friendly.

8/10

Excellent

30 Nov 2017

Azhan Jihadi

Brand new and nice

Everything bout this hotel is new and nice. Staffs are friendly just took a while for us to check in. I don't know what the SOP is but I've given my booking number and my Passport they still required my printed slips of confirmed payments via Expedia.

8/10

Excellent

12 Oct 2017

Ben

Good night stay @ Fairfield

Very comfortable stay in the hotel, friendly and very well trained service personnels.

Only con is the limited selection for the free breakfast.

10/10

Exceptional

09 Sep 2017

nana

Best in surabaya

Great rooms. Healthy Brekfast

10/10

Exceptional

29 Jun 2017

Angga

Perfect for family

Great location
Nice building
Clean room
It has a sofabed
Breakfast is not too delicious

Guaranteed I will come again :)

6/10

Pleasant

24 Apr 2017

Verified traveler

It was good for a short business stay!

Good for business! Not full facilities but comfortable.

8/10

Excellent

24 Mar 2017

Bhupesh

Good for visitors visiting Surabaya on short hauls

Good Hotel to choose for visitors visiting Surabaya on short hauls. But i had bad experience to start with when the reception registration desk put me on 11th floor which was totally dark as the lobby lights were totally off. Don't know what were the reasons. I had to come back to the reception and complain. Immediately the staff realised their mistake and put me on the 10th floor. Staff was very courteous and apolozied for their mistake.

8/10

Excellent

14 Mar 2017

Ngiu Kwong

Overall good

Overall good, would like to stay again

8/10

Excellent

13 Jan 2017

Arif

Clean and comfortable

Very clean. Comfortable room. Good variety of breakfast. Great location.