Vasa Hotel Surabaya

Indonesia , Surabaya
WEST OF SURABAYA , Jl. Hr Muhammad 31, 31
Show on Google | Website | Map

50 reviews shown

10/10

Exceptional

09 Mar 2026

Irving

Vasa Hotel is very clean and has a sophisticated, upscale atmosphere. The decorations were always on point and added to the overall elegant feel of the hotel.

As for the food, I only tried the breakfast buffet, but everything I had was delicious with a good variety of options. I didn’t use the spa or the gym, though I did see the gym facilities and they looked very well equipped.

The staff were very friendly and welcoming. The only small challenge was a bit of a language barrier at times, as some staff members had limited English.

Overall, I had a great stay and really don’t have any complaints.

Partner

10/10

Exceptional

27 Oct 2025

Andrew

I cannot speak highly enough about hotel staff, friendly, welcoming, helpful. From the front desk, concierge, housekeeping, staff in the Chamas and 2nd floor restaurants, bar area were excellent. Food including room service was of a high quality.
Very happy with my 4 night stay and highly recommend.

Business Self

10/10

Exceptional

13 May 2025

Victoria

The hotel is very nice and convenient if you are there for business!

10/10

Exceptional

22 Apr 2025

baljit

Very friendly

6/10

Pleasant

30 Nov 2024

Verified traveler

The A/C is not strong enough. Rooms are outdated and white towels are stained. Ok bed and nice staff.

10/10

Exceptional

08 Aug 2024

Stephen

Very posh and well equipped hotel located in one of the best spot in west Surabaya. Which unfortunately is also it's downside. Avoid staying here when there are known large events happening.

Combined with the nightmare that is the nearby freeway exit, we had been stuck waiting for our turn at the elevator for 15-20mins, despite their staff best effort to coordinate it in real time with radios. Waiting for your valet to return can also take up to 30mins during some of these events.

Leisure Family

10/10

Exceptional

22 Jul 2024

SATISH

Overall experience

Business Partner

10/10

Exceptional

17 Mar 2024

Juwita

Service and staff hospitality are great. Thanks

Business Self

10/10

Exceptional

15 Dec 2023

Verified traveler

The variety and quality of breakfast were great. The customer service both at the front desk and breakfast were outstanding.

Friends_and_family Family

10/10

Exceptional

19 Jul 2023

Grace

The room was very comfortable and service seemed excellent.

Leisure Friends

10/10

Exceptional

25 Apr 2023

riccy

Need to be fix ,the pool area

10/10

Exceptional

02 Feb 2023

Nenny

great room with daily free minibar. spacious, nice bed, friendly staff.

Business Self

2/10

Poor

26 Nov 2022

Yagna N S

the room design and lighting is a bad joke; can't shave or comb hair with the light at wash basin; no working table and chair; never seen such stupid non functional room design and furnishing. Air conditioning is horrible; temperature done not come down and it feels very humid and damp; almost impossible to sleep with the thick comforter provided with non-functional air condition which is not only in my room by 3 others on different levels travelling with me. Never staying again in this hotel

Business

4/10

Poor

13 Dec 2020

Verified traveler

Bad 5 stars

Check in process were smooth, even-though it weren't at the 33th floor as declared on the booking site.

We stayed 2 nights at the Glacier Suites. It was far from the standard of 5 stars hotels. The carpets we’re dusty and full of stains. The bathroom amenities and interiors were below par than advertised.

Bedding was mediocre, 3 stars standards. Lack of placement in light switches.

Overall it wasn't as we expect it to be. Lack of hospitality services in all aspect.

Poor standards of social distancing and crowd control during pandemic.

Partner

10/10

Exceptional

06 Mar 2020

Handojo

Near access to the tol gate

Business

10/10

Exceptional

29 Feb 2020

Ammor

Highly Recommended

Business Self

6/10

Pleasant

19 Feb 2020

Sufan

The hotel is getting old and cleanliness especially the shower is poor. The floor was slimy

Partner

10/10

Exceptional

19 Dec 2019

Norman

The staff are very nice, nice room, but the restaurant food and breakfast are not good.

Business Self

4/10

Poor

12 Nov 2019

Ambler

Don't stay here

Too many other choices. Here was what went wrong: no transportation from airport to hotel when we really needed it. No toilet tissue left after housekeeping, even when we called to remind them after. In the middle of nowhere. YOu need car for anything. Takes forever to get served a cup of coffee. At pool side bar I got told I had to pay cash for a drink because i had \"run out of deposit\". That last one is first time ever.

Partner

10/10

Exceptional

10 Nov 2019

Paul

Like a brunch

Service was very good. Breakfast was excellent - huge selection - like a brunch menu

Partner

8/10

Excellent

31 Aug 2019

victor

Wonderful, extremely reasonable price.

8/10

Excellent

13 Aug 2019

Danny

Great place

Arrived at the hotel around 19:00, had to stand in line for 8minutes to check in. Chandelier and artsy furniture, but dirty carpet. Concierge was very friendly and helpful, even when colleagues left without leaving me the card to our room (we booked connecting rooms).
The AC was cold and great, room and bathroom were nice and clean. One thing though, if we close the door between the bathroom and bedroom, one can still enter the bathroom from the outside.

Thank you for making our stay comfortable

6/10

Pleasant

12 Aug 2019

Lim

Hotel staff very friendly & nice smile welcoming when we check-in & check-out.
The room design is nice and have a comfort pillow & bed.
Room amenities doesn't like 5star hotel.
Breakfast is nice with the local dishes.
Overall is good & pleasant stay.
The only unpleasant comment are the BBQ dinner buffet we had is totally unworth for the unfresh seafood & ingredients, also the poor service.

Leisure Partner

10/10

Exceptional

08 Aug 2019

Henry

Always stay here

It’s always a great pleasure to stay in this hotel. Everything is good and I am never bored to stay here.

10/10

Exceptional

06 Aug 2019

Verified traveler

The room was very nice and clean. The cleaning staff even folded my dirty laundry. The pool is an oasis in the middle of a dirty city. The Brazilian steak house at the hotel is amazing and reasonably priced for what you get. My only complaint is that I wish there was slightly more water pressure from the shower and even then the shower was beautiful.

Business_and_leisure Friends

10/10

Exceptional

15 Jul 2019

Baseer

This was a great property to stay in, the location was good (about 45 minutes from airport). It was super clean and looked brand new. The only issue I had with the room was that there was no proper desk to work on so that was a little annoying. Other then that it was a great hotel.

Business Self

8/10

Excellent

07 Jul 2019

Lyna

Friendly, professional and helpful staff! The room is clean tho sink plumbing cld do a little cleaning. Overall a great stay!

Friends_and_family Family

10/10

Exceptional

29 Apr 2019

Kim

Fantastic service, clean and friendly

Great!!!

6/10

Pleasant

23 Apr 2019

Hotel is q old n room is not so clean. The food serve in Breakfast is not so fresh

Business Friends

6/10

Pleasant

03 Jan 2019

Verified traveler

Breakfast ok food ok service ok only at egg counter not so efficient.

10/10

Exceptional

13 Nov 2018

Vici

very good hotel

very good

Partner

10/10

Exceptional

16 Aug 2018

Steve

Nice and new hotel

Place was nice. Quite conveniently located.

Friends

10/10

Exceptional

10 Aug 2018

Jainal

Overall very good, area to improve - food. Serve more varieties please

10/10

Exceptional

20 Jul 2018

anand

very good hotel for business

Very good location in prime location of Surabaya. very good break fast. room conditions are good.
the hotel staff is best asset of this hotel. All the staff is very helpful, smiling and supportive.

8/10

Excellent

06 Jun 2018

Veronica s

Nice, comfortable hotel

It is a new hotel which is luxuriously decoratd with marble wall and table counter. It was furnished quite elegantly. The bed was comfortable. The room was quite spacious.but may be the hotel need to check on the installion of the sink as it seemed that there is some thing stuck at the drain as the water would not come down.

10/10

Exceptional

25 May 2018

Bertha Grace

Best hotel in surabaya

Amazing

10/10

Exceptional

13 May 2018

Henry

Recommended hotel

Great hotel, clean and good security measure

10/10

Exceptional

15 Mar 2018

Tan Soi Lai

Nice hotel close to large shopping Malls \n\n

Excellent customer service with staff alway with smile and going extra mile to assist my request. Even a cleanner also wishes me good morning good afternoon or good evening when he /she passes by me.
Hotel has 24/7 security check on vehicles and customers. I could stay there with a peacefully mind. Quiet and conducive stay in the hotel and I will definitely book and stay in Vasa Hotel Surabaya during my next visit to this Town.

10/10

Exceptional

13 Mar 2018

Hendry

Modern and clean room

New, modern and clean room. Only slight complaint was room was not cleaned until 3pm even though we requested it to be cleaned. On second request, the room was cleaned promptly though.

4/10

Poor

02 Jan 2018

Benediktus

Bad Parking, Bad Elevatora, Not Ready Toilet.

Bad parking management. The toilet still has previous guest litter. The elevators were hot. My bad experiences in spending new year's eve there. The way the handled the complaint was not satisfying. They keep saying thank you for the suggestion and no managers come to meet you even you already give them a serious complains. I wrote a letter to the manager when I checked out....again the response from front office was not satisfying as if they don't care and underestimate your complain. FYI The rate in new year's eve was almost double as regular and I booked 4 rooms but the facilities were not ready to manage the guests expectations. Not a five-stars hotel as I imagined. One more thing.....don't expect to get scrambled eggs in the morning...they only serve you omelletes in 5th floor...even when you already specifically asked for it. (5 stars?)

Family

10/10

Exceptional

04 Dec 2017

edman

Good breakfast

Clean nice hotel with perfect breakfast

Family

10/10

Exceptional

04 Dec 2017

Verified traveler

The hotel is great! There is a construction next to the hotel. I did requested move to different location.
Food is great. Love the Buffet breakfast and lunch.
The room is cleaned and cool set up.
love it. Front desk stuff need to trean how ro delivery a nice massage to the guest.

10/10

Exceptional

01 Dec 2017

Ronald

Nice and large room

Pro room service, great customer service, enjoyed our stay

6/10

Pleasant

25 Nov 2017

Weny

Affordable Nice hotel

It is comfortable. Can’t compare to 5 star hotel but very confinience

10/10

Exceptional

20 Nov 2017

Budiman

5star Hotel with reasonable price

New Hotel Nice Environment Nice Bed

Family

4/10

Poor

08 Sep 2017

Lokadjaja

Over price hotel

Nice hotel but the swimming pool is not as big as shown in the picture and the quality of the water itself is not good also at this moment would be better to close the swimming pool for safety reason...due to there is a construction is being progress. The escavator is moving above the swimming pool

Partner

10/10

Exceptional

07 Sep 2017

Liang

nice one

very well decorated hotel, service good, on the street there are many restaurant options. overall good value for the price.

10/10

Exceptional

24 Aug 2017

Glenn

Great hitel

Facilities were excellent, staff were vourteous, helpfull and professional. The hotel is very far from the Center of Surabaya. Not a real complaint but a stated fact.

8/10

Excellent

23 Aug 2017

Verified traveler

Excellent Still working through new hotel issues but very helpfull staff

10/10

Exceptional

20 Jul 2017

Verified traveler

Lovely 5 star hotel

Lovely hotel! Super nice and clean. The beds were so comfy and huge! Like a double king.

Family