Shangri-la Surabaya

Indonesia , Surabaya
JAVA, Jl. May Jend Sungkono No.120, 120
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75 reviews shown

8/10

Excellent

01 Jan 2026

Brenda

The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell.

Partner

10/10

Exceptional

19 Dec 2025

Shawn

Amazing

10/10

Exceptional

17 Jun 2025

Weny

Very good and comfortable

Business_and_leisure

6/10

Pleasant

31 Jan 2025

Jeffrey

Service was slow or non existant around the pool, where i spent most of my time.

Self

10/10

Exceptional

04 Aug 2024

Keld

The staff is just wonderful, i have come here many years and always look forward to come back.

Business Self

10/10

Exceptional

08 Mar 2024

Richard

Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment.
Calm atmosphere all around.

Business Self

10/10

Exceptional

02 Jan 2024

Peng Eng Peter

Refurbished rooms are great!

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.

Partner

10/10

Exceptional

14 Nov 2023

Nickol

The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.

Leisure Family

8/10

Excellent

02 Sep 2023

Norman

Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya

Leisure Partner

8/10

Excellent

01 Jul 2022

Terry

전체적으로 환경은 좋았습니다.
에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.

Business_and_leisure Family

8/10

Excellent

13 Feb 2022

Julian

Excellent

Amazing staff! Lovely hotel, will come back for sure!

Business

8/10

Excellent

09 Jan 2022

Verified traveler

Just ok

Overall we had a good experience. EDC machine for payment broken twice during two days and bathroom needs to be renovated.

Friends_and_family Family

10/10

Exceptional

10 Nov 2021

Meghan

Very comfortable stay

We have stayed at this hotel regularly. It is consistent, with great staff, nicely appointed rooms, good restaurant options and a safe and clean facility. This hotel is very comfortable for long business stays.

Business

8/10

Excellent

17 Jun 2021

Verified traveler

Great hotel near Ciputra World Surabaya

The hotel was great, the only complaint was that the pool was closed.

Partner

10/10

Exceptional

11 Jan 2021

Verified traveler

The breakfast is excellent, the staff are very friendly, good location and good price, we will stay there again next time.

Leisure Family

10/10

Exceptional

15 Nov 2020

KOSEN

Excellent.

Very calm and nice

Friends_and_family Family

10/10

Exceptional

03 Sep 2020

Nicholas Ren Sheng

Exclusive Stay

One of the most premium hotels in Surabaya.

Business

10/10

Exceptional

22 Aug 2020

Verified traveler

Limitation during covid pandemic.

Nice stay for 1 night during covid pandemic. Must walk to outdoor parking area due to covid19 pandemic. Basement parking areas are closed.

Business

10/10

Exceptional

30 Dec 2019

DannyChin

Quiet clean lush garden with huge land and stand alone with much privacy. Good value for money. The Horizon lounge was a pleasant exclusive experience with good choice of food and beverages for breakfast, high tea and cocktails. Personnel very courteous and welcoming attitude. Lucky at front desk of horizon lounge made our stay at the hotel most memorable by addressing the issue with our bedsheets with a generous upgrade. Will definitely stay again at the Shangrila in Surabaya and other other locations. Excellent choice.

Leisure Friends

10/10

Exceptional

01 Nov 2019

Verified traveler

This what you expect to get from a five star hotel. Absolutely satisfying experience and great location.

Leisure Friends

10/10

Exceptional

18 Sep 2019

Verified traveler

First rate hotel with excellent service, great location and amazing restaurants inside the property

Business Self

10/10

Exceptional

04 Aug 2019

Verified traveler

All staffs were kind and nice. The gym and swiming pool were also good

Business Self

10/10

Exceptional

25 Mar 2019

Khai

The room was very clean.The staff were very helpful and always assisting when needed help.

Leisure Partner

8/10

Excellent

21 Mar 2019

Verified traveler

Check in service was super good
Towels are very old and need to be updated.

2/10

Poor

04 Feb 2019

gary

Woken at 6am

I use the Shangri-La group regularly on my travels but won't be using this one again.
At 6am on the 2nd day of my stay I was woken by the extremely loud PA system of the mass exercise class organised by the hotel on it's tennis court. This continued for an hour during which time it was impossible to sleep if you were on the wrong side of the hotel.
I complained several times to no avail, when I asked about this at reception they confirmed that this class took place several times a week.
I will avoid in future.

10/10

Exceptional

23 Jan 2019

Blane

Hotel has been very well renovated and is back to being world class. As with all Shanghai La hotels the design of the hotel from the lobby to the guest rooms gives you a great feeling from the minute you walk in the door.

6/10

Pleasant

06 Jan 2019

Verified traveler

Old products in need of upgrades

We book horizon club room, it’s smaller and very old style compared to other shangrila we stayed in. The club lounge breakfast option is less than the main restaurant. I think products upgrades is needed.

Family

10/10

Exceptional

19 Dec 2018

Chris

This place is 5 star. From the room to the pool to the restaurants. The price, in the $60 range, is quite a steal. I can't think of any negatives.

Leisure Self

8/10

Excellent

20 Oct 2018

Jie

Swimming pool closed at 8:00PM which is too early！
Price is still too high.

10/10

Exceptional

10 Aug 2018

Verified traveler

The food could be improved

10/10

Exceptional

04 Aug 2018

Lei

Excellent place to stay. Renovated and keeping the traditional hospitality.

10/10

Exceptional

20 Jul 2018

Verified traveler

Great hotel, excellent service!

I was on a brief trip for some business and stayed only 1 night.
Got upgraded but had no time to enjoy any facilities.
Service is excellent and I will definitely come back.

10/10

Exceptional

31 May 2018

Mark

Great Hotel

Great hotel with excellent service. The excutive lounge is excellent with amazing canopies.

10/10

Exceptional

02 Apr 2018

Saimon

Memorable stayed

Awesome stay n prompt service from housekeeping and room services. Security was good

Partner

10/10

Exceptional

18 Mar 2018

Thatcher

Great hotel and now they have redone the rooms (I think I liked the old style a little more but it was getting tired). Great food! Top notch service.

8/10

Excellent

04 Feb 2018

Verified traveler

Recommended

Overall the stay was good and I will continue to stay. The closet door in my room would not shut all the way which left the light on all night in my room. Other than that, it was a pleasant experience.

8/10

Excellent

26 Dec 2017

Verified traveler

Nice hotel in the city

Breakfast menu is good they have asian food, traditional &western food .

8/10

Excellent

05 Dec 2017

Verified traveler

Nice hotel. A bit dated but very pleasant.
Amazing pool facility.

10/10

Exceptional

04 Dec 2017

Nils

Great layover

Stayed one night for escaping Bali Volcano, hotel was perfect for this!

4/10

Poor

04 Dec 2017

Ollie

Perfect for business travellers

After being stranded in Bali due to Airport closures, I decided to make the 14 hour trip from Denpasar to Surabaya.

I notified the hotel in advance that I would be travelling with a one year old, would be arriving in the middle of the night and then leaving in the afternoon, straight to the Airport.

Unfortunately the hotel is under renovation. We slept for a couple of hours before breakfast (which was a wonderful buffet breakfast) and then returned to our room. Once the business guests had departed for work, the construction noise within the hotel began and continued for the remainder of our stay, meaning that we were unable to rest prior to continuing our 16 hour journey back to Sydney via Singapore.

Over all the hotel is good, but if you are travelling with you children I suggest you avoid this hotel until the construction works are completed. If the hotel had advised us of the situation in advance there wouldn't have been a problem and would could have spent our 5 star money else where.

Family

10/10

Exceptional

28 Nov 2017

Matt

True 5 star hotel

Luxury at its best, excellent staff, newly renovated rooms, delicious food

10/10

Exceptional

05 Sep 2017

malvin lim

recommended accommodation

great place, but must walk to shopping mall

4/10

Poor

28 May 2017

Verified traveler

Below expectations for a Shang

- Had a burger at the cafe that tasted like it was from McDonald's.
- Upon checking into my room, I found very distracting renovation noise coming from the room above.
- Mini bar was empty
- Shower drain was clogged.
- When leaving, the bell boys all stood by the side playing with their phones while guests were loading their luggage onto cars.

10/10

Exceptional

20 Mar 2017

Verified traveler

Great hotel, one of my favorites. It is getting a little tired but is very clean, service is great and so are the restaurants.

4/10

Poor

30 Nov 2016

Kar-Yan

Should have been renovated years ago. Also doubtful about their level of cleanliness when there was a pair of used slippers by the bedside when we arrived

Family

10/10

Exceptional

21 Nov 2016

Richard

Utterly lovely

Family

10/10

Exceptional

24 Oct 2016

Urs

Great place to stay

Great hotel and super friendly staff

10/10

Exceptional

02 Oct 2016

Benjamin

convenient and luxurious hotel

location is good and stay was wonderful with friendly staffs

10/10

Exceptional

22 Sep 2016

jomick

Staff are courteous and very helpful. The hotel is walking distance to a nearby mall and massage place

10/10

Exceptional

01 Aug 2016

Surya H

Satisfied

Excellent

Family

4/10

Poor

21 Apr 2016

Verified traveler

My last stay in Shangri-la Surabaya

this hotel really needs renovation

10/10

Exceptional

08 Apr 2016

Joe H

6-star experience!

Awesome! Like a 6-star experience because this hotel has it all and it is the Best of the Best! .

10/10

Exceptional

19 Mar 2016

alice

Great for conference

We have ACNS 2026 there, everything is covinient , nice conference rom ad ultifnction

10/10

Exceptional

18 Mar 2016

Verified traveler

always very good & it is now 20 years that I have been staying at this hotel while working in Surabaya

10/10

Exceptional

05 Mar 2016

Great hotel for work in Surabaya

Excellent staff. Horizon club very good indeed. Central to airport and city.

6/10

Pleasant

20 Jan 2016

ANDREW

Shangrila-Surabaya

this hotel is too old for 5 star and too expensive under current condition
I will not stay here with price I paid/

Family

8/10

Excellent

31 Dec 2014

Jürgen

Business Hotel

Its a good hotel to stay only the restaurant was very crowded at night and for the Hotel guest it was difficult to get a table . The staff is very friendly

6/10

Pleasant

21 Dec 2014

Rob

Old hotel in town.

Tired hotel long overdue renovation. Excessive noise penetrating room windows from nearby night club. Food average. Breakfast poor.

6/10

Pleasant

13 May 2014

Jesper

Is starting to show signs of worn out!

The hotels rate can no longer follow the standard of the hotel. It used to be the best hotel in Surabaya, but time is running out for th eold Shangri-La, which needs to reinvent itself - otherwise the new hotels in city center will take over soon, they actually already are!

10/10

Exceptional

05 Apr 2014

Aditya

When I Stay In Shangrilla Hotel

Very satisfied, very good, and comfortable. Great room, delicious breakfast, and quality of hotel service is good.

8/10

Excellent

14 Mar 2014

Just Okay

We always stay at this hotel each time visiting Surabaya because of this convenient location. The lounge are spacious however I can't stand the smoking guest in the airconditioning room, they should just ban it.
The hotel bedroom is getting tired, you need to replace with new carpet & refresh the manchester. The window glass need to be cleaned, aircond need servicing - bit noisy. Room for the hotel Manager to improve. Overall stay - just okay.

10/10

Exceptional

26 Nov 2013

Chus

Perfect ¡¡

Very nice Hotel, excellent staff, 100% recommend.

10/10

Exceptional

09 Nov 2013

Jean-Jacques

Once again, I appreciated my stay at the Shangri L

It is always a pleasure to be back at the Shangri La hotel, Surabaya.
The kindness of the staff, the quality of the food, and the fine service make you want to either stay longer, or come back.

8/10

Excellent

16 Aug 2013

Visitor

Weekend Getaway

Though the hotel looks dated and some parts are in a need of a renovation, the service provided by the great staff more than made up for it. If you are looking for a place to chill, read, relax and be pampered, the shangrila is perfect. Though the rooms can get quite noisy as the walls are a bit thin. One suggestion for the hotel is to put the families together and the people without families together. as it could get quite noisy in the mornings when the kids were up. But overall, a lovely place.

10/10

Exceptional

14 Aug 2013

Howard

Great business-style hotel

Can't go wrong with the Shangri La in Surabaya. Upmarket and convenient location, typical Shang service, comfortable rooms, and excellent food

6/10

Pleasant

12 Jul 2013

JITHU

SURABAYA

OVERALL ITS ok

6/10

Pleasant

20 Jun 2013

adrian

The hotel is freindly and clean, need some renovations as it is getting old, however would I stay their again the answer is yes.....It is central to the business area.

10/10

Exceptional

07 Jun 2013

Romaing

Great as Shangrila

Shangrila is a reputable brand across Asia. I have stayed in a few over the past few weeks and the experience is consistenly excellent from service, facilities, rooms and breakfast buffet. There is not much to do in Surabaya itself however it was good to have a mall with a nice food court and a cinema,

8/10

Excellent

02 May 2013

Verified traveler

Sensational services.

The Horizon Club team possesses warmest and I can strongly sense their sincere effort in trying to make every customer happy and pleasant stay at Shangri-la Surabaya

8/10

Excellent

24 Mar 2013

Verified traveler

Have stayed their before and feel comfortable staying at the hotel.

10/10

Exceptional

24 Mar 2013

Frequent Traveler

Affordable Luxury

This is one of the best hotels I have ever stayed at and the service is out of this world. I can strongly recommend it.

8/10

Excellent

02 Mar 2013

MIke

Two nights in transit.

I've stayed here many times over the years, mostly for business but this time for pleasure. The decor is a bit dated but the amenities, service, and food are excellent.
We used the concierge to book internal flights, and they were pleasant, helpful and efficient. The main restaurant is very popular with the local people at weekends,

8/10

Excellent

16 Dec 2012

Verified traveler

People are freindly, yest it is an older hotel , however it has been maintained well. Beds are comfortable.

10/10

Exceptional

23 Nov 2012

Verified traveler

Best in Town

love this place! been here many times and will go back many more.

Terimakasi!

6/10