The Caledonian Hotel

8/10

Excellent

08 Mar 2026

lisa

Everythings good

Partner

10/10

Exceptional

05 Mar 2026

Joshua

Wonderful hotel, great location

Family

8/10

Excellent

27 Feb 2026

Andrea

Staff friendly. Great we could bring our four legged friend

Family_with_children

6/10

Pleasant

19 Feb 2026

Mark

Room was servicable. Nice view of the loch. Forgot my toothbrush and toothpaste, they didn't have any amenities at the front desk.

8/10

Excellent

09 Feb 2026

Gary

Room good but could do with some tlc, staff where all excellent all helpful and friendly, good position for visiting the surrounding area

Partner

8/10

Excellent

30 Jan 2026

Rakesh

It was good

Leisure Friends

8/10

Excellent

24 Jan 2026

Jacqueline

Friendly helpful staff especially Maggie on reception. Room clean and warm

Partner

6/10

Pleasant

18 Jan 2026

Courtney

Room was in ok condition. Staff were great, very friendly and helpful

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Simon

Awesome location. Enjoying a drink while looking out over loch was perfect.

Partner

10/10

Exceptional

09 Jan 2026

Andrew

Great helpful staff and very nice room. Comfy bed and clean bathroom, great hot water and lake views. Brilliant!

6/10

Pleasant

08 Jan 2026

Stuart

We were there for the Christmas period, and overall based on the price paid it was exactly as we expected it to be, so no complaints about the room. There was one exception, the food.

The ice cream that was served on Christmas Eve had clearly been thawed and refrozen, full of ice. The Christmas Day breakfast had solid black pudding, and solid yolks in the fried eggs.

Now here's the absolute worst part. The so called Christmas Buffet. We arrived 10 mins before our 7pm slot, only to find stale sandwiches, chicken nuggets and chocolate cake. Not one single redeeming feature that could be related to \"Christmas\" in any way. So how do sandwiches get stale before the buffet has even been started, well the answer probably has something to do with the Christmas lunch that happened at 1pm. It's quite clear there's issues with storage and food safety going on here. To serve something that should have been in the bin and take money for it, I'm sorry, but that's just unacceptable in every way.

Every guest who paid money for that, should be refunded.

Leisure Partner

2/10

Poor

03 Jan 2026

Clara

Outdated room, furniture and bed mattress extremely old and dented. 1 flat pillow.

Leisure Family

4/10

Poor

02 Jan 2026

Vikram

The day we enter bathroom mirror was broken, heating was not working. I complained but nothing happened so it was poor experience for us specially when my daughter birthday was on 31st December. I won’t recommend anyone to go to that particular hotel.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Cindy

The food was great and the place is clean

Leisure Family

10/10

Exceptional

11 Dec 2025

Samwalden

The staff were wonderful and the receptionists very friendly. The restaurant was good, and the room was clean and comfortable.Good parking space and the logh view was amazing.l. Definitely recommend it.

6/10

Pleasant

05 Dec 2025

Enzo

The isolation, i could hear my upstairs neighbor snoring

Leisure Self

10/10

Exceptional

01 Dec 2025

Alexander

Fine

10/10

Exceptional

29 Nov 2025

William

The hotel was quiet, well run and excellent staff.

Leisure Self

10/10

Exceptional

27 Nov 2025

Stephen

Excellent location brilliant service highly recommend

10/10

Exceptional

20 Nov 2025

Douglas

Very well run hotel

10/10

Exceptional

17 Nov 2025

Kenneth

Nice location, good staff, clean room, nice breakfast, would stay again.

10/10

Exceptional

15 Nov 2025

William

Clean, good food, warm and friendly staff.

10/10

Exceptional

13 Nov 2025

Sikander

Staff.

The room needed upgrading.

Self

10/10

Exceptional

11 Nov 2025

Mary

The staff are lovely here, really friendly and welcoming. My room was upgraded to have a view but I was disappointed it only had twin beds instead of the queen bed booked.
The food is amazing in this hotel and reasonably priced. If you’ve never tried haggis, the bon bons are a great option.
Having a lift certainly makes things easier.

Leisure Self

10/10

Exceptional

09 Nov 2025

Penelope

Excellent, thank you

8/10

Excellent

06 Nov 2025

Rosemary

Staff were very friendly and the location is superb! Amazing views from my window. The room hotel is showing its age, but everything was clean and there was lots for parking and it was a great price!

Leisure Self

10/10

Exceptional

06 Nov 2025

Mary

Easy to book, great location for my colleagues work location.

10/10

Exceptional

05 Nov 2025

Jude

Great staff - room had everything required

Friends_and_family Friends

4/10

Poor

04 Nov 2025

Kristan

The bed sheets and blankets were clean, the staff were wonderful. But overall the facilities themselves were quite old and dated, and in spots totally dirty. We had urine on the floor in our restroom, the floor to the elevator was soaked in water, and overall it was just an uncomfortable stay. We loved the staff, they were all very kind, but the pictures of the building and room versus the reality of it were massively misrepresented. The view in the mornin overlooking the water is BEAUTIFUL though, and it was quiet.

Leisure Friends

8/10

Excellent

02 Nov 2025

Harry

Great Staff ,food Great

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

Jacob

Cute spot, hallway rugs could be updated. Otherwise a nice cheap room for the night.

Leisure Partner

8/10

Excellent

01 Nov 2025

Siddartha

Its located right opposite the lake so evening and morning view from the lobby bar looks beautiful

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Annette

The staff were great, very helpful, can't thank them enough.
We will be returning.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Angela

A beautiful location on the Loch. The staff were helpful and very polite, a n ice relaxing place to stay

Leisure Partner

4/10

Poor

27 Oct 2025

Steven

Very basic. Overdue renovation. Looks a bit like a bail hostel on the outside. 2nd floor rooms have threadbare carpet, no hot water. Overall, facilities fine - breakfast not great, but cheap. Believe there’s renovations to the 2nd floor next month, but think the whole place needs some work. Probably a 2 star with 3 star facilities - ie a bar, a restaurant of sorts, a lift.

Friends_and_family Family

4/10

Poor

22 Oct 2025

Ben D

We were told since we were not in a group we could not be served until 8:00. We had drinks and then tried to be seated. We were then told that they were too busy to take care of anyone not in the group. We had too much to drive-accordingly we didn’t get dinner that tight!

Leisure

10/10

Exceptional

22 Oct 2025

Maureen

Very nice!

8/10

Excellent

20 Oct 2025

Dugald

A nice bar and a lounge with a lovely view over and across the loch. Friendly staff and a good selection of food for breakfast

10/10

Exceptional

16 Oct 2025

JANE

Behind our door hadn’t been vacuumed- for ages.
Lumps of dust - not seen if door was open but closed it drew the eye - what is that on the carpet?
Apart from the above all was good

Partner

8/10

Excellent

16 Oct 2025

ken

FRIENDLY HELPFUL STAFF; GOOD FOOD

Business Self

8/10

Excellent

15 Oct 2025

Rebecca

The hotel is lovely and staff are helpful. The food was not so great at all. I ordered a chicken curry and it was 100% out a jar and the garlic bread was cooked from frozen and very hard. I did not have breakfast but it would be nice of the hotel had some home cooked food. The drinks were extremely over priced! The rooms were lovely and clean and parking was great too - the views were great!

Partner

8/10

Excellent

13 Oct 2025

Pam

Good overnight stop.

10/10

Exceptional

11 Oct 2025

Nelda

Great stay!

Leisure Family

4/10

Poor

11 Oct 2025

Thomas

Hotel in real need of some upgrades. Not enough staff to cover a 'full' hotel. Woken up numerous times in the middle of the night by a fire alarm going off, with three different explanations from staff as to what the problem was.

Friends_and_family Friends

8/10

Excellent

07 Oct 2025

Scott

This is a difficult hotel to review. My room was very small and felt very old, dated and cheap. However, the staff were great and the dinning options within the hotel were really good. I ate some food in the bar/lobby area at night and it was great and the breakfast included with my stay the next morning was fantastic.

Leisure Self

10/10

Exceptional

07 Oct 2025

Debra

Clean room and property. Helpful staff. Beautiful views of the Loch Linnhe.

10/10

Exceptional

02 Oct 2025

Annabelhe

Great hotel on the road. Face the water, great view. Nice bedroom. Easy parking. 5 min from fort william city center

Leisure Friends

6/10

Pleasant

01 Oct 2025

Lynn

If you have sensitivity to mold and mildew I would not recommend staying here. The room was soooo hot, no AC, and the window didn’t have a screen so we couldn’t leave it open without a ton of bugs in the room. Beautiful loch view though.

Partner

10/10

Exceptional

01 Oct 2025

Varun

Amazing location, great staff and a very good breakfast

Leisure Family

10/10

Exceptional

30 Sep 2025

francis

The hotel is a cool little stop in Ft William, Close to town. Good food, nice staff. The hotel is a little dated but that is part of it's charm. View of the Loch is amazing so i would recommend this hotel if you travel to Ft William.

Partner

8/10

Excellent

30 Sep 2025

Kay

Ok for an overnight stay

Booked a loch view, was given top floor. Room was awful, stank of mould, however, on speaking to reception they immediately moved us to the second floor. Lovely clean room, loch view with walk in shower. Much better. Hotel does need remodernising though, noticed its starting to look tired compared to last year.

Partner

8/10

Excellent

29 Sep 2025

Aaron

Clean and tidy good value

Self

6/10

Pleasant

29 Sep 2025

Peter

Room clean and tidy, hotel old fashioned motel type place, food was 'traditional' as in disappointing.

Friends_and_family Friends

6/10

Pleasant

29 Sep 2025

Catherine

Room was very dated, carpet needs to be replaced. Bed and pillows were uncomfortable. However, staff was very friendly and breakfast was excellent.

Partner

4/10

Poor

28 Sep 2025

Stuart

Tried changing us £20 for dog when site states £10, NO HOT WATER IN ROOM FOR A SHOWER
Tiny tv in room, my laptop is bigger.
Hotel is very dated and not worth £60 a night never mind £160

Partner

10/10

Exceptional

27 Sep 2025

Tamara

Our stay at this hotel was pleasant. Staff were friendly.

Leisure Family

6/10

Pleasant

27 Sep 2025

Richard

The room had a hot water pipe running around two so you could not stop the heat. At breakfast staff would not warm up croissant when asked and even premier inns do that.

Partner

4/10

Poor

27 Sep 2025

Usman

Terrible

Partner

10/10

Exceptional

26 Sep 2025

alexander

Staff
Reception - Very welcoming anf friendly.
Barr Staff -Efficient
Breakfast room staff - Friendly and efficient

Room
Shower room recently decorated fresh and clean
Room itself clean with some sign of wesr but cosy and vomfirtable. Space for clthes to be stored, table to lay things down. Comfy bed with warm duvet, window opened for fresh aiir.
Car park
Nearby and easy to use. Lots of room.
Reception and bar clean and welcoming, good atmosphere.
Vslue for money at £130 for double room..
One issue was fire alarm at 1.30 am. Guest vaping in their room, no respect for other guests, will prople never grow up. Staff dealtcwithit as efficiency well done.

Partner

6/10

Pleasant

26 Sep 2025

Mark

The receptionist, Bella, was friendly and professional. The hotel and room were cheaply furnished. There is no attention to aesthetics in this hotel. It is in great need of pride of ownership and upkeep. The rooms were tired looking with mismatched and tacky furnishings. Based on the noise we heard from the hallway and above, the walls and ceilings must be very thin. Grateful that our reservation was for one night only. Poor value for money.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Katie

While the hotel wasn't immediately in town, it was a short drive, and allowed for a quieter environment. All of the staff were very friendly and helpful. I'd definitely stay again if I am in the area!

Leisure Self

6/10

Pleasant

25 Sep 2025

Eric

The smell of musty air hit you in the face as soon as you walked in the building and got worse when we got off the elevator on the 4th floor! Though the hotel was busy anyone I spoke to said the same thing that the place smelled musty. Very much a put off.
The bathroom was not cleaned very well and there was gung at the bottoms of the class shower doors.
The matress was very uncomfortable and I could fell the springs!
This place is very tired and needs a face lift desperately!
It was also too far from the main town so taxi was a must.
I would not recommend this place to anyone. Sorry folks but I call them as I see and smell them!

Partner

2/10

Poor

24 Sep 2025

Sigal

I was very disappointed with the staff, as the customer service fell short and I did not feel valued as a guest. Additionally, parking is quite limited, so be prepared for potential difficulties finding a spot if you plan to dine out! I won’t recommend this place!

Leisure Partner

8/10

Excellent

22 Sep 2025

Steve

They're all dead Dave

Well, after first travelling to Caledonian House in Dunoon, I blame the phone sat nav, I arrived couple of hours later than planned. Everyone mentions lovely staff, and that was true. The entertainment was good, solo singer/guitarist, focused a bit much on telling you which artists are dead after he finished their song, with the odd, they're still alive. You almost wanted to cheer. Food was ok, had the vegan burger and a vegan pizza in the bar. Good range of options for breakfast. Room was good, and front viewing which was fully worth it for the morning view. Down sides, I parked round the back and theres less than obvious dip which didn't notice till I backed into it in the morning. Didn't notice any signs, there was a Hilux parked next to me, would have been ok in that. What's with the pillow shortage? Seems to be a common theme. Would I stay again? Yes, I like it because it's human, bit quirky and the setting can't be beaten.

Self

6/10

Pleasant

19 Sep 2025

Dries

Good stay for a day

Nearby the city.
Bathroom too small and not in good condition

Partner

8/10

Excellent

18 Sep 2025

Peter

Tired

Leisure Friends

2/10

Poor

16 Sep 2025

Rachel

This property was very disappointing. We paid $770AUD for 2 basic rooms for 1 night. Absolute exorbitant price which you would pay for a 5 star hotel. The beds were awful and you only got 1 pillow each which fell down the back of the bed all night due to a large gap between the wall and the bed (yes we tried to push the bed back, you can’t). You may as well have not had a pillow as they were like pancakes. You couldn’t swing a cat in the bathroom, they were pretty awful. There were no PowerPoints besides the kettle and the TV points for charging phones etc, nothing next to the bedsides. They couldn’t even straighten the picture on the wall. That’s been picky but seriously, the price and what you get, absolute joke. Highly recommend staying somewhere else. The cleaner also chased us to the lift and stopped the door from closing to find out what room we had come from so she could go and clean. Said the front office don’t tell her quick enough about check outs for her to turn the rooms over. On departure dirty linen was at the front of the hotel in the ground, gross! Not to mention the barman the night before was screaming for TRACEY over the whole bar area, scared the crap out of us, I thought someone had Tourette Syndrome. Poor Tracey, being summoned like a dog because he needed assistance when there were 2 people waiting to be served. Maybe if he picked up his pace a bit he would be more efficient, this happened twice, not just once.

Leisure Family

6/10

Pleasant

16 Sep 2025

Neil

Good base for walks in the area. Reception & dining area nice. Breakfast self service, range of food ok. Room clean but very warm due to large central heating pipe running through it. Rooms clean but could probably do with a freshen up. Would stay there again.

Leisure Friends

2/10

Poor

14 Sep 2025

stewart

Customer service was awful

Customer service was awful. One of the staff even made fun of my wife. We complained and got our meal refunded

Friends_and_family Family

6/10

Pleasant

14 Sep 2025

Karen

The place needs an update badly. Bathroom was scary. Would not stay again.

Leisure Partner

2/10

Poor

14 Sep 2025

Sandra

One of My Worst Hotel experiences

Stopped to see the area after hiking West Highland Way.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Joy

It was clean and fairly quiet inside. Lots of traffic noise and our window would not quite shut all the way.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Paul

Upon arrival nicely greeted and checked in.Excellent Staff they deserve a pay rise. The room was nicely prepared and presented, great housekeeping staff. Barman was excellent at his job .The dining room staff were also extremely helpful and professional. The hotel needs a little Investment into itsome aspects are tired upgrade doors and locks to a card system would be good. Breakfast is superb highly recommend it.
A very enjoyable few days in a beautiful setting.
Thank You

Leisure Partner

2/10

Poor

13 Sep 2025

Carla

The bathroom was dirty and had mold everywhere. The curtains were hanging off the rod and dirty. The carpet was dirty. Some of the electrical outlets didn't work. The toilet was broken and had mold. The food was awful in the restaurant very few choices. Everything was outdated, broken and dirty.

6/10

Pleasant

13 Sep 2025

Wade

Friendly staff

Leisure Family

2/10

Poor

13 Sep 2025

Thomas E

Black mold and overpriced

If you're looking to spend top dollar and spend the night in a hotel with black mold in the bathroom and rude attendants, then this is your place. The hotel is very run down and seriously needs some basic maintenance so the rugs don't snag your luggage wheels, the floors don't creak and the black mold in the bathroom is addressed. The attendants that I spoke to at night and in the morning offered no suggestions, apologies or other rooms when asked so I didn't expose myself to potential dangerous spores. Wouldn't stay here again if you paid me.

Partner

10/10

Exceptional

13 Sep 2025

stephen

What a great location and stunning view. The staff were excellent the property was clean and no complaints from any of the four rooms we had booked. the bar was very reasonably priced as were evening meals. The buffet breakfast is well worth the money booking the night before will save a little but either way excellent value.
We would stay here again

Leisure Friends

8/10

Excellent

12 Sep 2025

Bruce

Staff were pleasant but dining and bar areas were horribly understaffed, especially in view of presence of a large tour coach group and a small coach group. Odd policy that drinks and meals had to be paid separately so credit card had to be processed multiple times for one meal.

Friends_and_family Family

6/10

Pleasant

12 Sep 2025

Neelika

We had a pleasant stay at The Caledonian Hotel.
We booked this hotel primarily because it has a lift, and there are mostly stairs in hotels so far.
Our room was facing the Loch, but was also facing the main road to Glasgow, so was busy with traffic. Although we had a comfortable room, we found the room to be somewhat shabby, and especially the bathroom. But, we did have a nice hot shower, but the bed was very uncomfortable. We didn’t enjoy a good nights sleep.
Breakfast and on-site dinner were good variety and the staff were excellent. Location was a good distance from any other facilities, and you would need a car to access. We did have a car, and the onsite parking was good.
The hotel is popular with bus tours, and dog friendly.

Leisure Partner

2/10

Poor

09 Sep 2025

Sandeep

The location was the best thing about this hotel but I would never stay here again. The rooms were unbearably hot so that explained why all the windows were open when we arrived, the beds were so uncomfortable, creaky thin mattresses and it just smelt bad in general. I wasn’t expecting amazing rooms but temperature control and decent beds should just be standard for hotels.

Friends

8/10

Excellent

08 Sep 2025

Siegfried

We did not like the many mold stains in the bathroom, its oldfashion and can use some renovation

Leisure Partner

4/10

Poor

07 Sep 2025

Tomasu

Sub-par comfort and service

We stayed for two nights during peak summer season. For the price paid (could easily get a 4 star room in London) I would say the service was sub-standard. Arriving at 2:30pm we were told to wait until around 3:15pm (check-in was agreed as 3pm in contract of service). Room looked like it was not updated since the 80s, dirty and unkempt. Bed creaks and hostel-looking. Third world basic amenities. Bathroom had damp/air vent and issues. When you took a shower it would leak out. Had to ask twice to give us shampoo, in the end I went to reception to ask for it. You can't access the lakes outside unless you walk to footpath and even then it's not a nice walk. Location is far from city centre - need a car or taxi to move around. Take my advice, stay in the city centre if you are coming to climb Ben Nevis.

Partner

10/10

Exceptional

06 Sep 2025

ANNETTE

Great place, great view, good food. The carpets were a bit old and the bed small for two people, but service was excelleny

Friends_and_family Friends

6/10

Pleasant

06 Sep 2025

Christine

Property was OK. Needs updating. Bed wasn’t very comfortable. Staff was great.

Leisure Partner

10/10

Exceptional

04 Sep 2025

Lucy

Nice hotel

Very nice staff. Good breakfast. Comfortable bed clean bathroom

Partner

8/10

Excellent

01 Sep 2025

Norma

Stopover going home from holiday

The room and the bathroom was clean, but the room looked tired and in general could do with a few refurbs e.g. the handle and lock on the bathroom door, room 307.
Staff were courteous and helpful. food was also good considering the number of guests on a bus tour.

Friends_and_family Family

6/10

Pleasant

01 Sep 2025

Wendy

Stayed one night August 29th. Older building which requires some TLC. Room had 1 electic outlet which tripped fuse with first plug in. Staff knew exactly how to resolve quickly. Room was clean but smelt damp and dusty. Beds are thin and not overly comfortable. Bar dinner was good and had plenty of options. Views of loch and mountains are picture perfect. For a 1 night visit, doable but would look elsewhere for longer stay.

Leisure Family

10/10

Exceptional

30 Aug 2025

carol

Clean comfortable friendly helpful staff . Food basics but tasty

Leisure Friends

10/10

Exceptional

29 Aug 2025

Jagdeep

Overall stay was excellent. We would go and stay again. But our experience with one of the staff was very bad. I did not have breakfast option so bought one breakfast for my mother in law. I was accused of eating without paying without even confirming with me. I was not asked politely, but the breakfast supervisor stood over my head and said that I ate without paying as one of her staff member saw me eating breakfast. Which was, of course, rubbish. I confronted them and they apologized. But despite that, I would still go and stay there. The desk staff was very very polite and accommodating. Loved them.

8/10

Excellent

29 Aug 2025

Scott

It was a nice hotel but not worth the money spent. Some of the staff seemed kinda frazzled.

Leisure Family

10/10

Exceptional

28 Aug 2025

Guy

Très propre, un peu loin de la ville dois utiliser la voiture

Leisure Family

6/10

Pleasant

28 Aug 2025

Kate

Was reasonably priced.

Leisure Family

10/10

Exceptional

28 Aug 2025

Jean

Nice hotel, just wish it had been closer to town.

Leisure Family

8/10

Excellent

26 Aug 2025

Mike

Lovely helpful staff. Dinner was a bit average. Noisy from road noise on occasion during the night but compensated by a lovely view of the loch in the morning

8/10

Excellent

26 Aug 2025

Rui

Building a little tired on the outside but unlike its sister hotel in Oban (where we stayed the night before) our room was modern and clean and everything worked! Great location, short drive from town. Good breakfast buffet style. Staff on reception very helpful staff in restaurant a bit unsmiling but I think just very busy! Would stay again. Beautiful views over loch from dining area.

Leisure Partner

6/10

Pleasant

26 Aug 2025

Cindy

Location of the property is beautiful and the staff are fabulous. They were helpful and accommodating to our numerous requests.Thank you!!

However, our room had too much furniture, too few plugs, dirty carpet and walls, and an inch of dust coating everything. Badly in need of a deep clean and some basic upgrades.

Leisure Friends

2/10

Poor

25 Aug 2025

Jillian

Grossly overpriced. The room was extremely basic and tired, very cold and smelled like gasoline.

Leisure

4/10

Poor

25 Aug 2025

Sarah

Would not recommend.

I read the mixed reviews. Could see some people are complaining others not so much. We needed a place to stay for 1 night to break up the travel on the way up to Skye. When it was $300 AUD you would think that it would be a fair hotel. More like a rip off.

The bed was horrible, the pillow keeps falling off because there was a lip on the floor preventing the bed to touch the wall.

All the furniture in the room was cheap.

Book anywhere else!! There are many other pretty hotels than this one.

Partner

8/10

Excellent

24 Aug 2025

Eric

Great service

Leisure Partner

2/10

Poor

23 Aug 2025

Maira

This hotel had a rating of 3.6, and after my stay, I can say people were pretty generous, but the room smelled like urine and vomit. When I complained, the staff provided a room spray and told me to make it work

Leisure Friends