Silverwater Resort

6/10

Pleasant

16 Jul 2026

Alev

Check in was slightly delayed, but overall it was a reasonable stay. Reception and restaurant staff were very friendly and helpful. The room was quite outdated, very dusty and the tabletops were not clean. The outdoor BBQ was extremely unhygienic, so we were unable to use it, which impacted our stay. Reception advised that the apartments are privately owned, so the condition of each apartment may vary. Unfortunately, we didn’t feel the online photos accurately reflected the apartment we stayed in. It would also have been helpful if dishwashing detergent and a sponge had been provided, particularly for washing baby bottles and dishes. The washing machine also appears to need cleaning, as it left a white tissue like residue on our clothes. Aside from these issues, the apartment had enough essentials for a weekend stay and the location was excellent, with easy access to local attractions and facilities.

Family_with_children

6/10

Pleasant

11 Jul 2026

Daniel

The buffet breakfast was great. The room wasn’t too bad, no plug for the bath and reception couldn’t offer one that fits which is a big deal when you have a toddler who likes to have a bath. The gym is very basic, only one weight machine. The spa didn’t work properly on the first day and wasn’t fixed during the 3 night stay. The barbeque they offer for each room was great though.

Family_with_children

10/10

Exceptional

09 Jul 2026

Evans

Good and cozy rooms with a relaxing view and ambience.Realky enjoyed the stay and the everything about the place as it is safe too.

8/10

Excellent

08 Jun 2026

Sandeep

All good

Family_with_children

6/10

Pleasant

30 May 2026

Iman

The swimming pool was not heated up for the first 2 days and and the kids didnt really enjoy it since they only swim once once, and the breakfast should be longer since people keep missing out.

Family_with_children

4/10

Poor

28 May 2026

Parag

Room is good. I generally book this property so that i can access swimming pool. I have done over 100+ days bookings at this resort in last 2 years. But i had few unusual experiences. On Thursday 14th, i was using pool at 9:30pm, a person from the staff came and asked me to go because he wanted to close, even though pool closing time was 10pm. I though it was unprofessional and insulting. I was given a reason that bookings were less so closing early. Secondly, i have been asking every time to allot room in village green area, they usually used to say that we have noted but even after rooms are underbooked they won't allot room in village green, not sure if there is any reason.

Self

8/10

Excellent

25 May 2026

Simone

The room was as described. I didn’t anticipate the two flights of stairs to the room, though, so taking a suitcase was a bad idea.

The heating element to the indoor pool broke after the first night, so we had two more days of either a freezing outdoor pool, or a slightly less freezing indoor pool (the sole reason I booked this accommodation is for the two pools!).

I was disappointed to find that there wasn't communal washing/drying facilities for the single rooms, as our towels from pool use did not have a chance to dry due to the lack of sun/warmth. So if you plan to make the most use of the pool, pack extra beach towel.

Partner

10/10

Exceptional

19 May 2026

Jane

The whole resort was wonderful

Family_with_children

8/10

Excellent

17 Apr 2026

Yumi

My 8 and 10 years old boys loved the resort. They enjoyed the big trampolines, indoor pool and playing tennis. It’s so family friendly. We had breakfast at cafe in the town to save money, but the breakfast buffet at the resort was cheaper.

Family_with_children

10/10

Exceptional

17 Apr 2026

Simon

yes but hot cross bun was frozen and not fresh

Family_with_children

10/10

Exceptional

15 Apr 2026

Ilias

We spent two nights. The staff was friendly and helpful.

Family_with_children

8/10

Excellent

11 Apr 2026

Julia

Very spacious and clean. The only issues were that a dining room chair had a very wobbly leg that could have caused an accident and the oven would not heat up.

Family_with_children

10/10

Exceptional

31 Mar 2026

Gordon

Comfortable quiet room. Carpet needs to be replaced. Four EV chargers, no waiting.

Partner

4/10

Poor

24 Mar 2026

Jamal

The pictures are outdated. The room was warm out. The shower water was cold. Not enough shampoo etc was left for 4 people. Outside area was not clean. When reported to reception nothing was done about it, no reasonable refund was offered. Cold shower just is not acceptable. Queen bed felt like a double bed size, it was small. Only good thing was the view. Spa water was too hot. Steam room was too hot. Could not enjoy amenities

Family_with_children

10/10

Exceptional

22 Mar 2026

Laura

Easy check in process, wonderful facilities.

Self

2/10

Poor

21 Mar 2026

Rochelle

Dirty, outdated, severely over priced, no water pressure what so ever. Do not recommend at all.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Parag

all good

Partner

10/10

Exceptional

14 Mar 2026

Kristin

The location is superb, I’ve stayed a few times, whilst the rooms are great in size - they could do with a makeover, new carpets, couches & bathroom / shower area would definitely elevate the room experience. The indoor pool area is good, would suggest a high pressure clean, some signs of dirt build up etc.

Business

2/10

Poor

10 Mar 2026

michelle

Terrible mold in room black hairs in bathroom pool area dirty pool furniture tired umbrellas a cleaner came in at 8 am lucky door latch was on don’t stay there it’s a shame that place 6 yrs ago was lovely new owners running into the ground a caravan park would of been better

8/10

Excellent

08 Mar 2026

Niclas

Had a two night stay booked on short notice. In general met our expectations. Obviously a small heaven for families with younger kids. Had no time to visit or use any of the amenities so cannot say really anything about them

Partner

8/10

Excellent

05 Mar 2026

Philip

Great staff, jumping pillow a hit, breakfast was good and good value.

Downside is not being guaranteed upfront to be able to check in before 3pm. For an overnight stay in a 2 bedroom aprtmt and being in at 3pm out by 10am - it's not a long time. Other thing is the requirement to clean the dishes and take out the rubbish. I may as well have not left home...

But overall I enjoyed it and would be back.

10/10

Exceptional

28 Feb 2026

Cassie

The room and the amenities were amazing and very clean. The staff were fabulous and so is the food.

6/10

Pleasant

27 Feb 2026

Brianna

Rooms are run down, could do with some maintenance and upgrading

Partner

10/10

Exceptional

15 Feb 2026

Anna

clean and specious apartment with the beautiful view. Grea amenities.

Leisure Partner

8/10

Excellent

14 Feb 2026

George

Room was good.
Staff was excellent.
TV stopped working, was reported, no repair person attended, TV remained unrepaired.

Partner

10/10

Exceptional

11 Feb 2026

Kevin

Excellent room &facilities

Partner

10/10

Exceptional

06 Feb 2026

Gloria

Room was great. Perfect spot. Only drawback was the shower over the bath. Pictures on website did not show this.

Leisure Partner

6/10

Pleasant

30 Jan 2026

Kim

Excellent location, great activities for the kids, however room was quite dirty and dusty. Dead moths everywhere

Leisure Family_with_children

10/10

Exceptional

28 Jan 2026

Sharon

great ameneties, friendly staff, well located

Leisure Family

10/10

Exceptional

26 Jan 2026

Mirko

Excellent

6/10

Pleasant

26 Jan 2026

Jitendra

Room was good. They did not put an extra bed for our son.

Leisure Family

6/10

Pleasant

26 Jan 2026

Radia

The room needs improvement.
Bed was horrible 😫

Leisure Partner

10/10

Exceptional

25 Jan 2026

Steve

This resort was beautiful and in a great location. The room was clean and modern. Beautiful view of the bay from balcony. I would stay there again. Wish they had a late night menu or snacks to purchase. We arrived late after a 9-hour drive and there was nothing open in the immediate area. We went to a McDonald’s (11pm-close) and OTR gas station which was open.

Leisure Family

10/10

Exceptional

21 Jan 2026

Tamara

Great resort had everything you need to not even need to leave...
Unable to sit on thw balcony due to the amount of moths around and not able to opej windows or doors as there were no screens... just small things but overall waa relaxing and great atmosphere.

Leisure Family_with_children

8/10

Excellent

20 Jan 2026

Peter

Still a nice and tranquil

2/10

Poor

19 Jan 2026

DEAN

Hired a room for one night. Noise from neighboring room started at about 1am. Smell from their cooking was drifting in our room and wasn't pleasant. Seemed like there was no sound proofing between rooms. We left in the middle of the night and slept in car. Called reception the next morning to mention the issues. No compensation. Will not ever go back.

10/10

Exceptional

17 Jan 2026

John

Very nice room, clean, spacious, well equipped, awesome view. Ample onsite allocated parking including visitor bays, onsite bar and dining options. Staff always available and approachable.

Leisure Self

8/10

Excellent

17 Jan 2026

ayman

Family friendly environment, clean apartment. We initially had problems with check in due to the room not being available, eventually checked in just before 5pm which was very late. They compensated us by giving us vouchers for drinks and allowed us to check out at 12. Worked out well and were happy

Leisure Family

6/10

Pleasant

12 Jan 2026

Sepideh

We really liked the view from our three-bedroom apartment and the location was great. The kids’ playing area was also very good, which was a big plus for our family.

However, the property seriously needs a deep clean. Unfortunately, we found fresh blood stains on our bedsheets on the first night, which showed that the bedding had not been properly changed for new guests. The floor and the balcony were also very dirty.

With better cleaning standards, this place could be much better

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Mark

The amenities of the resort were great and very comfortable.
The 3 bedroom apartment was very comfortable for our family of five and was well appointed.

Leisure Family

10/10

Exceptional

10 Jan 2026

Wissam

Really nice

6/10

Pleasant

10 Jan 2026

Jo

Room was mostly comfy. Sofa bed wasn't great for sleeping on, and looked dated. The carpet was stained, a drawn curtain was missing. Power outage overnight wasn't good enough to be honest, and no explanation was given, not were we asked if we had managed with no power or a/c. Over priced for what was on offer.

Leisure Family

2/10

Poor

08 Jan 2026

Oliver

Lots of issues with cleanliness of the room, despite multiple attempts to get this resolved by us phoning messaging and going in person to the reception the cleaning was not completed.

Leisure Family

6/10

Pleasant

29 Dec 2025

Adam

We enjoyed the stay being close to Phillip Island but our room was quite grotty and needs a good deep clean. There was mould in the bathrooms and cobwebs and spiders within the apartment itself.

Additionally the door latch was broken and missing from our main entry door.

Also note that this is not a serviced hotel apartment which was my oversight so any cleaning including towels and linen change is at an additional cost.

Leisure Family_with_children

8/10

Excellent

20 Dec 2025

Jason

Rooms are in need of a furniture upgrade and general cleanliness was average.

Leisure Family

10/10

Exceptional

17 Dec 2025

Barry

Was a great relaxing time and hopefully we will back soon ,thank you very much

Leisure Partner

10/10

Exceptional

02 Dec 2025

Md Shahidul

We enjoyed staying here!

Leisure

6/10

Pleasant

26 Nov 2025

Margaret

Basic but clean room. A bit knocked around. Nice balcony and views. Good location. Didn’t use the pool, tennis court etc, but they looked great.

Leisure Partner

6/10

Pleasant

24 Nov 2025

Sanjiv Kumar

Wasted a day in sorting out Ants issues, with reception staff not bothering about it for a long time. Had a newborn and a 4 year old and needed a room change which was not actioned on priority. Eventually wasted a lot more time in getting another room free from ants the next day.

Leisure Family

4/10

Poor

18 Nov 2025

Andrew

Whilst the room was relatively clean, there were dead insects stuck on the ceiling, and within the blinds, there were also small scratches and damage to almost every wall in sight, especially on the walkway to the room. It definitely needs some renovations, as I recall this was the issue last time.

Outside of the room, the resort was quite nice, but we faced several issues.

After checking in, we drove to our room, and the keycards didn't work. I then called the reception with no response, ending up having to drive back. Whilst the lady apologised after rescanning the cards, she mentioned to call next time, which I, of course, said I did. It seems she was busy with another customer.

Next was the pool/spa. The spa was freezing cold. I spoke to the reception, who got a guy to check it, and he mentioned it had issues 2 days ago and that they'd call in a maintenance team to fix it. I later found out that was a complete lie and that someone who operated it was on leave, and it appeared no one else knew how.

Finally, my other complaint was the jumping pillows. My son loved them and we were their daily - , they are meant to be inflated from 8 a.m. to 8 p.m. We stayed two nights, and both mornings we had to call to get them inflated. The first morning was at ~9.30 a.m. and the second at 8:30 a.m. Not sure what's happening.

The only true positive was the buffet breakfast - the staff was polite and helpful and the food was quite nice.

Leisure Family

10/10

Exceptional

17 Nov 2025

Vicki

Wonderful all round. Great accomodation, amenities and staff. Only downer was the parking, as far away as could be possible and it was pouring!!

Leisure Family

8/10

Excellent

02 Nov 2025

Julie

Room was a bit tired and there were cracks in the bathroom sink but overall it was comfortable and adequate.

Leisure Family

8/10

Excellent

01 Nov 2025

Matthew

Great spot. Nice room, could have been a bit cleaner. Overall a very nice place.

Leisure Partner

8/10

Excellent

31 Oct 2025

Julia

Great room and facilities. The 3 bedroom apartment was very spacious, good sized bedrooms. The buffet breakfast was very expensive for what you good and not very good quality. Definitely would stay again in second floor apartment so we wouldn’t hear the running round and slamming doors from above.

Leisure Family

10/10

Exceptional

31 Oct 2025

peter

fantastic view from balcony

Partner

4/10

Poor

30 Oct 2025

Hasi

Room was ok, but the bedroom was comprised of two single beds put together at different heights creating an uneven crack between the two beds, which made our sleep very uncomfortable.

Bath had gaps between the wall and the tub rim where silicone is missing.

We were celebrating our anniversary, and despite notifying of this to the hotel, no mention not even an acknowledgment was given..at least a handwritten note would’ve been appreciated.

Had parking issues as our designated parking was taken by someone else too.

I didn’t complain, as these are cultural and behavioural issues that I can’t fix, and didn’t want to ruin our stay as we’re celebrating our special occasion.


Looking back, this property is at a beautiful location, but let down by poor maintenance and management.

Partner

10/10

Exceptional

27 Oct 2025

Linda

Beautiful views, fabulous accommodation & great for kids

Leisure Family_with_children

8/10

Excellent

15 Oct 2025

Dominique

Good location and service. Big disadvantage is the multiple steps leading to the apartments. Really hard to haul heavy luggage up and down the stairs to the apartments.

Friends_and_family Friends

6/10

Pleasant

14 Oct 2025

Viki

Average checkin, incorrect charge on credit card when room and breakfast were already paid. Still waiting on refund.
Left over opened milk in fridge from previous guests.
Special request not even acknowledged until after departure and even apology
Steam room not working ( this was the only reason we choose this accommodation) support local small business and avoid this accommodation

Leisure Partner

6/10

Pleasant

12 Oct 2025

Andrew

Nice grounds around the resort. Restaurants were booked out had to travel 45 mins for dinner.

Leisure Self

10/10

Exceptional

12 Oct 2025

Ashvinder

Great hotel room with good facilities

Leisure Family_with_children

8/10

Excellent

06 Oct 2025

Julie-anne

Restaurant is nice. Bed comfy, but access into rooms I didn’t like being shared with room next door. Walls are paper thin.

Business Partner

8/10

Excellent

30 Sep 2025

Yun ru

good view.

10/10

Exceptional

19 Sep 2025

Lachlan

It was a great apartment. Had basic amenities with a kitchen and lounge with a balcony and outdoor setting.
The staff communicated well and parking outside the apartment. Had a nice view over the water as well.

Leisure Self

8/10

Excellent

13 Sep 2025

CHANGHOON

Room was spacious enough for family.
However water pressure in shower wasn’t good and ducted AC was not working at all in the bedroom when switching zoning from Living to Beds.

Leisure Family

2/10

Poor

25 Aug 2025

Amritpal

Worst experience of our life to stay at waves ! No water, no toothpaste, no one at reception, very rude person on customer care.

Leisure Family

10/10

Exceptional

20 Aug 2025

Austi

Easy to check-in.

Business Family_with_children

8/10

Excellent

19 Aug 2025

Yen-Shiang

Room is clean, quite place.
I would rated 10, if the heating system could be better.

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Mark

The resort was very good with the exception of a number of functions which they ran on Saturday night with loud music and rowdy party revellers as late as 2am. Suffice to say we had a lousy sleep in that Saturday night.
Would recommend you ask the reception in advance if they have any functions planned and find somewhere else to stay if you value your sleep! Otherwise the resort is very well laid out, a great restaurant and bar and the pool and spa were modern and clean

Leisure Partner

10/10

Exceptional

23 Jul 2025

Adrian

Great activities for kids and adults. Wonderful views.
Great accommodation

Leisure Family

10/10

Exceptional

23 Jul 2025

Marina

I liked the fact that it has a huge park and lots of facilities that enabled us to have a very active weekend.

Leisure Family

10/10

Exceptional

22 Jul 2025

Amy

Lovely for large family

We would definitely come back again and definitely would love the same place again as the view was so perfect lived the ocean view. So comfortable and very accommodating for a large family. Loved the indoor heated pool for winter and loved the restaurant and the staff where so friendly and lovely. Will definitely be back 😊

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Teguh

Great hotel, Friendly staff. A lot of facilities for families and kids, including tennis court, trampoline, play area, swimming pool (indoor, outdoor), gaming room and more.

8/10

Excellent

19 Jul 2025

Louise

fantastic break woth whole family catered for everyone

Leisure

6/10

Pleasant

15 Jul 2025

Lauren

Booked for 2 adults and 3 kids but was only provided 4 towels. They wanted to charge for extra towels.
Room service served raw chicken schnitzels and then wanted to argue
Showers at the pools were cold and run down

10/10

Exceptional

15 Jul 2025

Kerryn Van Den

Great Ocean view for 3 bedroom stay quiet time year 2 week of August.
Very good.

Leisure Family

10/10

Exceptional

14 Jul 2025

David Setiawan Djaya

Great place to stay for holiday. The only downside are the lack of toilet amenities and lack of lift. But overall it has great facilities.

Leisure Family

8/10

Excellent

13 Jul 2025

Verified traveler

Overall a good stay, however room was outdated. Door didn’t shut properly without using a lot of force, couch very worn, stains on carpet etc. pillows were very flat and uncomfortable so suggest taking your own if possible. Facilities were good, kids loved the indoor pool/spa.

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Beichen

Really a lovely place to stay in, I would definitely come with my family next time!

Leisure Pet

10/10

Exceptional

10 Jul 2025

Michael

Close to everything we have been going there for 15years the property has a lot to offer for us.

10/10

Exceptional

05 Jul 2025

Panagiotis

Love the place. Needed a car to get around. There was something leaking and lightly seeping into the bathroom floor otherwise it’s a great place to unwind and enjoy a relaxing holiday.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Maria Theresa

Just the two of us

We have stayed in this property before and never had any problem and always enjoyed our stay here. This was an overnight stay and absolutely loved it. Definitely coming back again.

Partner

10/10

Exceptional

29 Jun 2025

Mel

Was great. As described

Family

8/10

Excellent

11 Jun 2025

Robert

Grateful for an apartment with such a magnificent view.

Leisure Family

10/10

Exceptional

08 Jun 2025

Anna

Fantastic views from the room I stayed in.
Great location. A really nice resort with friendly staff.
The room furniture could use an upgrade, but everything was kept clean.
The pool was nice and warm on Friday, but the water temperature dropped on Saturday, Sunday, and Monday — maybe the \"pool boy\" was away

Leisure Partner

6/10

Pleasant

07 Jun 2025

Wai Ni

We stayed 3 nights in the three-bedroom apartment. There was another apartment above us, and we could hear every single step they took, especially at night when my 4-year-old and 7-year-old were trying to sleep. It was as if the people above us were purposely stomping around. I think the soundproofing between floors was poor. The apartment was very dated, and wear and tear were obvious. Aside from that, we had a lovely time, but for the price and quality, we would look elsewhere next time.

Leisure Family_with_children

10/10

Exceptional

31 May 2025

John

Great central location

Partner

8/10

Excellent

18 May 2025

Sylvester

Great getaway

Stayed in a resort room. Bed was extremely hard and lack of towels and shower gel.
Breakfast buffet is an amazing experience such a great variety.
Staff are all friendly and helpful.

Partner

8/10

Excellent

16 May 2025

Andrea

Great venue for a quick stop in Bass Coast.

8/10

Excellent

11 May 2025

Judy

Great location with a beautiful outlook. So happy to sit on the verandah, have a cuppa, play games and look at the view. Clean and bright rooms. Would have liked a plate or knife in our room. Nothing in that respect. Double doors a bit awkward to get through. Pool and spa was great.

Leisure Partner

4/10

Poor

09 May 2025

Lorna

The two-bedroom apartment is in desperate need of an update. The carpets are very worn, roller blinds were so battered they should be thrown out and couches old, faded and worn. Woodwork in the apartment needs repair and painting. I booked one night for three adults. There was one tube each of shampoo and conditioner and an even smaller tube of body wash, no shower caps and only two face washers. I must say that the apartment was very clean though. The Silverwater advertises a 4-and-a-half-star resort, they charge for that, but the state of this apartment was far from that rating. Very disappointed, will not stay again and will definitely not recommend this place to anyone.

Family

8/10

Excellent

05 May 2025

T

One of the best in this area! The room was clean, neat, tidy, and we enjoyed the stunning view too!

Leisure Family

10/10

Exceptional

27 Apr 2025

Isolde

Pleasant staff, great environment and great beds!

Leisure Family_with_children

6/10

Pleasant

24 Apr 2025

spiro

Beautiful big open spaces
Check in not so good

Leisure Partner

6/10

Pleasant

23 Apr 2025

Peter

Really enjoyed the location and the facilities. The carpet in our apartment was worn to the threads, the dryer didn’t work and the dishwasher didn’t work.

Leisure Family

2/10

Poor

09 Apr 2025

Parag

No respect for repeating customers. Always allots room at 3rd elevation. Have to carry heavy luggage up and down. No lifts available. Even though rooms are vacant they don’t entertain you/ they would tell they are fully booked. I don’t know if there are other dependant priorities. Need to go thrugh 2 doors which keeps closing with heavy spring structure. Carrying stuff inside is another headache. If you don’t have any luggage you can book this. Game room only has paid games. Rooms are good though. Check in after 10 is not available also swimming pool and gym area closes after 10. Would surely look for another option henceforth. Racv and park lane are good options.

Business

10/10

Exceptional

04 Apr 2025

Lauren

Fantastic resort with a great kids area, breakfast well priced, pool and spa is amazing. In room ammenities were great, and included pool towels. Dual balconies helped escape the wind chill in the morning and bed pillows were very comfortable!

Leisure Partner

6/10

Pleasant

24 Mar 2025

Enita

The kitchen was clean but the living area of the property was run down. Carpet was well worn and stained, carpet needs to be replaced. Dining chairs marked There seemed to be minimal noise insulation beteen floors as we could hear all the footsteps in the unit above.
On the plus side, the ocean view from living area and balcony was beautiful. The resort facilities were in great condition and parking was easy access to the room.

8/10

Excellent

23 Mar 2025

Vivianne

The apartment are lovey with a great view.
Breakfast was nice but could be improved

Leisure Partner

10/10

Exceptional

16 Mar 2025

Jia Ni

Great location and really lovely facilities, especially for families with children.

Leisure Family_with_children