Name: Embassy Suites by Hilton Colorado Springs
Address: 7290 Commerce Center Drive, Colorado Springs, 80919, US

8/10

Excellent

02 Aug 2026

Stephanie

It was a nice place. Breakfast was ok, Elevators were broken and crowded. Staff was nice, room was pretty clean found a few trash items on the side of the desk that were left from previous travelers.

10/10

Exceptional

02 Aug 2026

Alma delia

Muy limpio y amable el personal la pasamos muy bien nos regalaron 4 bebidas 🍷 gratis la alberca y jacuzzi super padres el desayuno muy rico puedes ordenar a la carta y mis hijas se divirtieron mucho en el área de juegos también

10/10

Exceptional

01 Aug 2026

Laura

Great location and clean hotel. The breakfast was amazing!

2/10

Poor

01 Aug 2026

Chuck

What a disaster! We had a reservation. After arriving we had to wait 20 minutes, then we were assigned a room only to find it occupied after opening the door. They could not guarantee to find us another room. There were dozens of others in the same situation. Apparently the corporate computer system was down and it was a mess. I felt sorry for the staff, but we needed a place to stay so we left.

2/10

Poor

01 Aug 2026

Felishia

System outage was awful, staff handled it great in a terrible situation but elevators not working and the breakfast wasn’t warm. The bathtubs need upgrading. Pool water looked dirty. Overall it’s a super 8 with a bar. We were there to celebrate my daughter’s birthday and it kinda didn’t go as planned with the overall awful hotel.

6/10

Pleasant

30 Jul 2026

rajan

good resturant but swimming pool was not good at all- Kids got sick after .

10/10

Exceptional

30 Jul 2026

WmJ Brasca

A great place to stay. Hot tub is hot

10/10

Exceptional

29 Jul 2026

Garlon

Breakfasts especially with the omelets were outstanding ridiculously excellent along with the nightly drinks and snacks. 14ers restaurant was excellent and reasonably priced. All staff especially the breakfast staff were excellent, friendly and on top of everything being restocked. Bartenders were friendly and generous on their pours. Room was mostly updated with all new furniture and furnishings. Super clean. Nice having a microwave and mini fridge. The lobby and common areas were very nice and new furnishings and furniture. Only things negative were the elevators, 2 not working and 1 that would go up when you pushed down. We mostly used the stairs from 2nd floor. And the parking gate not recognizing our vehicle 2 of the 5 days we stayed. 1st and last day. Overall I would highly recommend this hotel property. Great value with the food perks and close walking to Outback restaurant and Angelos Italian restaurant and a couple others. Would definitely stay there again.

4/10

Poor

29 Jul 2026

guy

...you have to pay for parking...the breakfast is good...the nightly drinks are limited to two and all they have to go along with it is peanuts and trail mix...the roof leaks as you had to navigate the multiple buckets in the atrium. Ohh..and only two elevators work, so you had to use the emergency stairs to get around in a timely manner....I think the better bet would be drury inn...as they offer all the above, without charging for parking...

6/10

Pleasant

29 Jul 2026

Chelsie

Access to our room was limited as one of the elevators wasn't working and there were no side doors into the building. Also, parking cost extra, which is ridiculous. The breakfast was great though.

10/10

Exceptional

28 Jul 2026

Diana

Embassy suites is always our favorite place. Staff, environment and amenities are our reasons for choosing this. We were in room 156. FYI, the fan in the air conditioning squeals and the light and plugs on the side of the bed by the window doesn’t work.

10/10

Exceptional

28 Jul 2026

Paul

Staff was so friendly and nice . Shout out to Raul thank you for your smile every day.

8/10

Excellent

28 Jul 2026

Lucy

I liked Colorado Springs Embassy better
But this one was very nice

10/10

Exceptional

28 Jul 2026

John

They should put bar soap back in the rooms and they should put the coffee back out where it is available before breakfast is served.

10/10

Exceptional

28 Jul 2026

Anthony

Great stay. Parking is extra though.

10/10

Exceptional

28 Jul 2026

DARCY

Loved the breakfast and happy hour!

10/10

Exceptional

28 Jul 2026

Shirlene

Staff was very kind and helpful.

10/10

Exceptional

27 Jul 2026

Elizabeth

They have done a great job updating this facility the only complaint is the ultra short toilets. It’s 2026 everyone uses the taller toilets.
The kids love the pool and breakfast is always good.

6/10

Pleasant

27 Jul 2026

Jennifer

Pros: Nicely renovated fairly recently, friendly staff, free booze reception was a nice surprise, spacious room, comfy beds, clean, AC that doesn't loudly go on and off, great view, great location, great for families, breakfast had a great variety of food, would stay here again. Cons: Broken elevators but stairs were behind a fire door, charged for parking in an area of the city where street parking is available and free, staff often not at the front desk, breakfast was always out of bowls, food at the restaurant was among the worst I've had (just go out!), hot tub area was unbelievably loud and crowded in the evening. The cons weren't deal breakers, just go in with reasonable expectations.

6/10

Pleasant

27 Jul 2026

Juliette

We have stayed at this property numerous times over the last several years. They have done some extensive renovations recently that look great and have really improved the property. Those renovations have not (yet?) reached the elevators. 2 of the 4 were not working and the remaining 2 were very slow.

The staff during the breakfast buffet was excellent. Very helpful and friendly.

A new thing this time was a $15/night - plus a $.99 service fee - parking charge. This took me by surprise and was, quite frankly, irritating. $15.99 is not a huge financial hardship but the principle of being forced to pay for parking, through a 3rd party app, which also charges a fee for using the app, is ridiculous. When I questioned the front desk staff, her only reply was that the parking is through a 3rd party. I strongly suggest Hilton rethink this new policy.

10/10

Exceptional

27 Jul 2026

CINDY

The elevators are old and take forever, and the property is older, but nice! The room was perfect and we enjoyed the breakfast! I’d stay there again, and enjoyed the stay!!

6/10

Pleasant

27 Jul 2026

Brian

Overall very nice. Was there during renovation so made it a little challenging sometime. Do think parking fee is excessive. Suggest not nickel and diming customers.

10/10

Exceptional

27 Jul 2026

Desiree

Hotel location was perfect with easy access to highway, and close to the areas of our interest (Garden of the Gods, etc) Breakfast was great. Staff was super friendly and very helpful.

4/10

Poor

26 Jul 2026

Glen

Room did not appear very well kept.

10/10

Exceptional

26 Jul 2026

Derrlyn

The rooms were very clean, the lady st the front desk Kyley was s blessing. We arrived at 239am way ahead of check in and she didn't charge us extra for the rooms. If you give out bonuses she deserves a big one. I have stay at hotel before and the front desk people won't even look at me they are speaking. Food was great also.

Thank you Embassy Suites in Colorado Springs.

Derrlyn Weathers

10/10

Exceptional

26 Jul 2026

Augustine

I like everything about the hotel except the parking lot

10/10

Exceptional

25 Jul 2026

Alicia

Loved the property, and the location was great, staff were very friendly.

4/10

Poor

25 Jul 2026

Willard

We were promised balconies and even looks like them in pictures. There are no balconies. Elevators are either slow or not working. Outside east door doesn't work. Breakfast was good. Employees were courteous and helpful.

10/10

Exceptional

25 Jul 2026

Shantel

Everything was awesome! The staff was super accommodating and so nice! By far the best hotel we have ever stayed at!!! Thank you for everything!

10/10

Exceptional

23 Jul 2026

Atul

Great service! Great staff. Great breakfast!!

4/10

Poor

23 Jul 2026

Brian

Stayed in room 220. Could not get hot water out of the kitchen or bathroom sink. Did have hot water in the shower though. Air conditioning was not working and had to have housekeeping bring me a fan so I could sleep. They also started a new parking thing where you have to pay to park. Not a fan of that and not very impressed with this this stay.😏

10/10

Exceptional

23 Jul 2026

JANET

Breakfast

8/10

Excellent

22 Jul 2026

jobeth

Great staff food good property good

10/10

Exceptional

22 Jul 2026

Ginea

This was a great hotel for a great price. The beds were very comfortable. The room was very clean, spacious and comfortable for 5 adults. The breakfast was wonderful! I would definitely stay here again.

8/10

Excellent

21 Jul 2026

douglas

Staff was great. Breakfet was good. Overall all good.

Partner

8/10

Excellent

21 Jul 2026

Ann

We had a wonderful stay. Only complaint would be the lack of functioning elevators.

Family

6/10

Pleasant

20 Jul 2026

daniel

Breakfast was great. Atrium and surrounding facilities were nice and the location was convenient.

Room smelled bad and was not well kept up. A/C really struggled to cool down so we were hot. Had to call someone to look at it. Looked at switching rooms and while it smelled better, it still struggled to cool.

Family_with_children

4/10

Poor

20 Jul 2026

Charles

Breakfast chronically short on plates, silverware, long time to replace food that had run out. Throughout our stay only two of four elevators were operational. Only one for a couple of days. On one elevator closest to the desk when coming down from the 4th floor you could not light up the 1st floor button so you usually had to push second floor, stop then push 1st floor and it would go to 1st floor. this elevator was off and on throughout our stay. Only one elevator worked all the time we were there, it was the one closest to the bfast area and of course farthest from our room. Not great for folks with breath issues and at 6k altitude. Won't be staying there again.

Partner

6/10

Pleasant

20 Jul 2026

Magda

Liked the room, hated that the pool was not open and that we were told the hot tub was and we all got ready just to be told that it was closed too. Hate how cold the make the lounge are in the evening

Family_with_children

6/10

Pleasant

19 Jul 2026

Jane

The room was clean and the beds were made daily, along with towels and other toiletries brought in. I needed help with a lamp and someone came right away and solved the problem. My license number was put into the system so we could enter the parking area, but I wasn't told there would be a $15 charge a day. Not a big problem, but I didn't like to find out an extra charge as i was checking out. I think hotel guests should be able to park for free. Nobody had to bring our car around or deal with it in any way. My main complaints would be the breakfast and the happy hour bar and snacks. Those were the two things I was looking forward to after staying at the Embassy in Lincoln, Nebraska. In Colorado Springs, there were lots of items offered for breakfast, but many items weren't available when I went through. I am on a special diet so there aren't that many things I can eat. There was yogurt one day but not the next. I had to throw away the OJ one day because it didn't taste at all like OJ, but the next day it tasted good. One day there were several fruits to choose from, the next day only honeydew, The snacks were limited. In Lincoln I remember a much better selection including bacon wrapped items and grilled veggies. The bar was to be open at 6:00pm, but it wasn't. The next night it opened at 5:30 which wasn't what was printed on the hotel info. I asked for not too much alcohol in a mixed drink, but was given a large amount. Just a lot of disappointments.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Melissa

My confirmed reservation for a specific type of room was not honored. I was told the room was over sold and there was nothing they could do. I was not told when I checked in. I had to go back to front desk to find out why my room was not what I reserved. The staff was not helpful. Also if you have small children, there is no bathtub in the room. It is a shower stall only. The refrigerator was not working. I'm sure it was unplugged but no easy access to the plug. The water in the bar area was not working. I had the get water from the bathroom. Im generally unhappy with the whole experience and I will not be back

Family

8/10

Excellent

19 Jul 2026

Dana

This place is under renovation and 2 of 3 elevators were out of commission. The walls shake every time a neighbor shuts a door. Atrium was nice, managers reception is nice. Pool is decent. Breakfast bar is nice.

Family_with_children

10/10

Exceptional

19 Jul 2026

Sarah

We love staying at this location! Very friendly staff and great rooms. Our kids enjoy the pool and arcade. The breakfast is great!

Family_with_children

10/10

Exceptional

19 Jul 2026

DeMont

Amazing property best breakfast ever!! And super nice happy hour with 2 free drinks.
Rooms are spacious also! And clean.

10/10

Exceptional

18 Jul 2026

Meredith A

This was a fantastic property. The rooms were spacious and clean. The amenities were wonderful. Loved the cooked to order breakfast and the buffet. The staff was very friendly and helpful. I would definitely recommend this property as top notch.

Family

8/10

Excellent

18 Jul 2026

Michael

Nice, quiet property. Comfortable beds with different pillows to choose from. Spacious suites. Amazing breakfast! We enjoyed the custom-made omelettes along with hot oatmeal, fresh fruit, and a myriad of other buffet items. Only complaint, the coffee was not so hot! My husband‘s tasted burnt, and I couldn’t get a hot cup. Huge breakfast area.

Partner

8/10

Excellent

18 Jul 2026

Charles

Just recently painted inside....Full free breakfast was excellent..The BAR CAFE was very good. A lot of good indoor seating for visiting..All of the staff was very good..Will definitely recommend this hotal.

Family

10/10

Exceptional

18 Jul 2026

Steve

Everything was great except the elevators were all being repaired so there were moments when we had to haul bags up 4 sets of stairs.

10/10

Exceptional

18 Jul 2026

Kathleen

The both the front desk staff and the housekeepers were incredibly friendly. The room was spacious and clean. There are many cute and comfortable areas to sit and chat/play cards/etc.. exactly what we wanted in a hotel for our family trip. Would be great for business socializing as well.
Yummy breakfast.
I really appreciated all the live plants throughout the lobby.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Lorena

Staff were very helpful and made our stay great. Bathroom in our room was a little small but overall great room. Loved the complementary drinks on the house, much needed after a long drive. Pool area was great and breakfast was top tier.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Richard

Best breakfast of all the hotels I stayed in on this trip, loved the made to ordef onelets and eggs

Family_with_children

10/10

Exceptional

16 Jul 2026

LYN

We just didn't like that there was a loud banging sound at night that comes off every hour that the staff told us that it was the generator. They offered us to switch to another room but it was inconvenient for us as we're already ready to sleep. Their buffet breakfast was very good.

Family_with_children

8/10

Excellent

16 Jul 2026

Maria

Nice place and good lan to go back. Breakfast was awesome, bar area is nice for happy hour drinks. Staff super nice only thing was the crowd and elevators took forever and some were down.

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Adam

The suite was clean and nice. We enjoyed the swimming pool with our grandkids. The only complaint we really had was exiting the facility. We paid for parking as instructed, but the gate would not go up for us the 3 times we tried to exit. Frustrating and inconvenient.

Family_with_children

10/10

Exceptional

14 Jul 2026

Michael

The staff was excellent. The only real drawback to the stay was that there was a lacrosse tournament being held on the Air Force Academy. The ten players were not being supervised by their parents and the free breakfast was a fiasco and the guest could have done without the football game being played in the rotunda or the chasing each other around the hotel.

Pet

10/10

Exceptional

13 Jul 2026

Jenalyn

The building is clean

Family_with_children

10/10

Exceptional

13 Jul 2026

Ana

Awesome suite for me and my family. My kids really enjoyed the pool and arcade. Meal service and breakfast was also a big hit. Very clean and great service.

Family_with_children

8/10

Excellent

13 Jul 2026

Joshua

Very nice place to stay, the breakfast is our favorite part. 5 star breakfast!
The elevators were the biggest disappointment this stay. Out of the 4 elevators to get up to the 4th floor only 2 were in service and one was having problems. All in all it worked out it was just a little inconvenient to go up and down. We wound up using the stairs most of the time.

4/10

Poor

12 Jul 2026

Michael

I've been extremely loyal to Embassy Suites for decades. I like the size of the rooms, the breakfast, and the manager's reception. If this had been my first experience with Embassy Suites, it certainly would be my last. However, after this stay I think I am done with Embassy Suites. On this trip, I stayed at 3 Embassy Suites. The first one I would rate 4 stars, the second one 3 stars, and this one was at best 2 stars.

The service was God awful. The check in was a bit slow, but not atrocious. I called down to see about getting different pillows, as the standard ones flatten into nothing. No answer after about 20 rings. Call back again later. No answer. I go downstairs and there is no staff to be found. Finally, about 5 minutes later someone shows up. They said they would send some up. They never did. I call down a couple hours later. Guess what, NO ANSWER!!! I have to go down again. They finally bring me \"firmer\" pillows. They're the exact same garbage pillows that provide zero support.

The breakfast was even worse. They were constantly out of half of everything. They might have food, but no plates, forks, knives, etc. Finally get those and the food is gone. This was the case both mornings.

Two of four elevators were out of service.

This place is so horribly mismanaged. I don't think it's staffing issues, it seems to be ownership issues or at best management issues. Embassy Suites needs to revoke their franchise.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Earl

A

Partner

10/10

Exceptional

11 Jul 2026

Leo

Alena at the welcome desk was amazing. On two different occasions she went out of her way to make sure our stay was amazing.

6/10

Pleasant

10 Jul 2026

Sarah

Only 3 stars because the hotel is under construction and seemed to be short staffed. Excited for the construction to be over and I believe will be excellent when it is done. From the upgrades that are finished it looks very nice. The pool was a huge bummer and smelled off putting and the water was very murky. Hope that is on the list to upgrade. The room was great and interaction with the staff was great. Would stay here again after the construction is over.

Family_with_children

4/10

Poor

09 Jul 2026

Anthony

Hotel ran out of some food before the end of breakfast. Also ran out of some snacks before end of mgrs social. I wanted room service one night. The phone in room was not connected so went to restaurant to order and was told no employees to deliver room service so wait and take it to room yourself. Thermostat in room was faulty and would switch to “auto” fan by itself causing the fan to run height for seconds then off.
Causing noise at 3am. Half of the elevators were inop.

Partner

10/10

Exceptional

09 Jul 2026

Mark

👍

Family

6/10

Pleasant

08 Jul 2026

Tasiah

Staff was very friendly and accommodating, most of the issues were out of there control and mainly related to it being an older property that is understaffed. Our original room had a terrible odor. The room we were moved to was better but also smelled. The pool was over chlorinated to the point of being cloudy, my son couldn't see underwater wearing goggles and none of the other kids wanted to swim shortly after getting into the pool. The food at breakfast was cold on day one and only slightly better day two. Two of the four elevators were out of service and ice was only available on the second floor.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Sherri

I was charged $32 for parking overnight but was never informed in advance. I expected all included pricing. I consider this to be a shady money grab. No other hotel in ten days of travel charged for parking. Shame! Also, an elevator was broken. Finally breakfast was served 30 minutes late. We had scheduled timed entry to Pike’s Peak and had to grab and go to make it on time as a result.

Partner

4/10

Poor

08 Jul 2026

Carol

AC was not working in our room; had to call maintenance at 9pm to help cool the room down. They were going to send up a box fan to help, but it never showed up. The refrigerator door would not stay shut, so it was worthless & was completely frozen (inside, on the back) from overworking itself. There was 0 cleanliness outside of our room. There was bacon tracked on the 3rd floor carpets, Cheetos smashed in one elevator & juice spilled in another. Tables were not cleaned/maintained during breakfast. It was a little rough. Definitely NOT worth the extra $$ to stay here!

Partner

10/10

Exceptional

06 Jul 2026

Ankit

We loved it! Everything was so clean, and well maintained.

10/10

Exceptional

05 Jul 2026

Shetasha

Room and staff we're amazing

Partner

6/10

Pleasant

05 Jul 2026

Amber

It was okay for the rate. It definitely is not like other embassy suites. The entire hotel needs a remodel and deep clean. Our room was super humid and the bathroom gargled all night long like a gremlin living in there. The breakfast also not as good as it should be. Old fruit, very limited selection compared fo other embassy suites. We probably won't stay again but the hotel is probably fine for families and budget.

Partner

2/10

Poor

05 Jul 2026

Olga

The lobby of the motel is nice. The bathroom is old and in need of remodeling. You can hear all the plates and people talking during breakfast. Parking is $15.00 a night which was not posted on the website. The pool was closed and there was no notice provided. I paid for a room with a Mountain View, there’s no mountains to see.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

nicholas

The staff was very friendly but the elevators were not operating well and the pool was out of order our last day. Other than that it was a great stay.

Family_with_children

10/10

Exceptional

05 Jul 2026

Tanveer

Excellent location, great ambiance and vibe of the indoor, lobby and courtyard of the hotel was excellent to chill out and have quiet time. Breakfast was good and staff was very cooperative and helpful. Except had to pay for parking!

10/10

Exceptional

04 Jul 2026

Janette

Everything was excellent.

Pet

10/10

Exceptional

04 Jul 2026

Tiffany

Only one elevator was working. I called and even went down to the desk to request a bath towel. Both times told me they will let housekeeping know, but never received. The front desk lady had no personality.
Very clean and great amenities. Bar staff and breakfast staff were amazing and so friendly. Beds were extremely comfortable.

Partner

10/10

Exceptional

04 Jul 2026

Pankaj

We had a wonderful stay at Embassy Suites in Colorado Springs! The property is beautiful, well-maintained, and offers excellent amenities. Its location is perfect, with many popular attractions and great restaurants just a short drive away. We truly enjoyed our experience and would definitely recommend this hotel to anyone visiting Colorado Springs!

10/10

Exceptional

04 Jul 2026

Harshal

\"Beautiful hotel, clean rooms, and a very welcoming staff.\"

Family_with_children

6/10

Pleasant

04 Jul 2026

Megan

The hotel was not very clean. The water features in the courtyard were grossly dirty. Our bedding appeared to be stained.

The breakfast tasted good, but they were always out of food. Restocking was slow. They needed a 3rd person on the omelet station. It took us 30 mins to get an omelet one day.

Not all the elevators were working, so the ones that were working were very slow. There were buckets around the building- maybe catching leaks?

I would not stay here again.

6/10

Pleasant

03 Jul 2026

melvin

Not a bad property but needs some maintenance elevators were out of service had to walk a distance to an elevator that did work to the ice machines did not work otherwise the staff was very helpful

Partner

6/10

Pleasant

02 Jul 2026

nancy

This hotel needs a big refurbishment. Our room was spacious and comfortable. However, there were items that needed repair such as: the drawer in the bathroom would not open unless you used brute force. The towel holder had been ripped off the bathroom door. The AC wouldn’t set or stay at the proper they. The elevator always took a long time to reach each floor and one was completely out of service. The happy hour was a nice extra —probably the high spot of our stay. The breakfast food was sub par. I didn’t get to try the made to order omelets due to the long line. I would not stay here again when there are so many other hotels in the area.

Partner

6/10

Pleasant

02 Jul 2026

Robert

Disappointed. The hotel definitely needs some work. The bathroom door and the bedroom door in our room neither one shut all the way or latched. The vanity looked like it was falling in the bathroom. They now charge you $15 a night parking. There’s not really a choice in that since there’s no public parking anywhere around the hotel. Surprise! Broken elevator means you have to go from one end of hotel to the other just to get an elevator. Breakfast at an embassy suites is the only good thing they had going.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

terry g

Room was hot. You have to pay for parking. Staffing was good. Parts of breakfast bar needs improved. Last day of trip bacon was not completely cooked

Partner

10/10

Exceptional

02 Jul 2026

Shetasha

Everything was amazing

Partner

8/10

Excellent

01 Jul 2026

Norma

I found the arrangement of room to be unusual. We were in a king suite (non-smoking) but I thought the bathroom was very small and narrow. As soon as you enter the room, the couch is facing one wall, while the TV was facing another direction toward bedroom. You need to stretch your neck and angle yourself sideway to watch. Huh!!! The TV remote in bedroom did not function well, needed to hold down before channels were changed. Breakfast was good, although they were very disorganized. No plates, cups, utensils were missing. Their saving grace was their excellent staff, friendly, helpful and went out of their way to make sure your stay was comfortable.

Partner

10/10

Exceptional

01 Jul 2026

Anjanette

Elena @ the front desk was very helpful!

Self

10/10

Exceptional

01 Jul 2026

Elizabeth

Nice to have a newly remodeled room and clean. The only complaint I have is LOW toilets. It’s 2026!! A normal height toilet isn’t too much to ask for!!

Family_with_children

2/10

Poor

29 Jun 2026

Maria

Room service nor housekeeping never answered the phone so we had to go to the front desk every time.

Horrible knocking noise all night long.

The bathroom door did not close or open correctly

My daughter got locked in and panicked in the bathroom.
Our second night there was a car in the back parking lot that honked all night and we did not sleep. Leading us to check out at 4:30 am.
Horrible experience

Family_with_children

8/10

Excellent

28 Jun 2026

Muhammad

We stayed at Embassy for two nights with young children.
First thing i have to mention it was Summer and Hotel was fully Booked.
Room had some awful smell and Refrigerator was broken.
They changed our refrigerator but could help with the strange smell in the room.They have only option of giving us a air freshener.
Breakfast was good kids enjoyed it.View was Kind of Mountain view.Every attraction was under 15 minutes.So It was convenient for us to Take our car out and Enjoy.

Family_with_children

4/10

Poor

28 Jun 2026

Katie

Breakfast wasn’t great and they were acting like it was closed 45 minutes before it was scheduled to end. I wish there was an additional coffee station.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Ankur

NICE STAY

8/10

Excellent

28 Jun 2026

Chris

Omelette were delicious

Family_with_children

6/10

Pleasant

28 Jun 2026

Lisa

The hotel has been under remodel for awhile, I guess. It was okay. The bathroom is extra small. Ran out of toilet paper and had to ask for more. Just not what I would expect from an Embassy.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Tawny Clarice Straut

I booked a trip to CO on my birthday & arrived to a mess of plumbing issues. Water would back up in the sink & when it finally drained, it would leak all over the bathroom floor.

The hotel is currently under construction, which is fine; however, as I was exiting my room—construction workers were repairing the ceiling & I unexpectedly walked right through some kind of dust and/or chemicals as I was exiting. A heads up/courtesy call would have been nice so I could’ve planned my leave around the work happening right at my door.

When I expressed my concerns to the young lady at the front desk, I was greeted with an attitude & an uncaring response of “well, our website does communicate that we are under construction.” I politely but firmly stated that the hotel remodel isn’t a problem. Being placed in a faulty room is the problem. Walking through spray paint, dust, and chemicals especially having allergy & respiratory issue is another problem. Luckily, the water was fixed before we returned.

When inquiring on moving to a diff room, I was told there were no other rooms available & basically SOL on any sort of discount or refund due to booking on a 3rd party site.

Upon departure, a different (but friendly) receptionist asked me how my stay was & I mentioned it was kind of rough due to reasons mentioned above. She offered to add points to my IHG account equivalent to a free stay. I appreciated her caring enough to make it right. Still haven’t still those points.. :/

Friends_and_family Family

4/10

Poor

27 Jun 2026

Michael

No towels in room. Would not bring any to room. Told no one there. Breakfast started at 7. By 730 not much left. Including no silverware or plates.

Family

6/10

Pleasant

27 Jun 2026

Clayton

Hotel was okay. A touch dated and the TV’s didn’t have connectivity to streaming services. We stayed in late June and the AC in the room really struggled to keep it cool. We had it turned as low as possible and if I had to guess it never got below the low 70’s. The breakfast is great and the suite setup is nice for longer stays. Staff was very helpful. Parking is $15/day and that feels a little silly given few other hotels in the area have an additional parking fee. I’d recommend it if you’re on a budget but if you can afford better, there are better options in the area.

Partner

10/10

Exceptional

26 Jun 2026

Jesse

The hotel was clean, had a convenient location, and everything our family needed. Breakfast was great. The bartenders did awesome as well

Family_with_children

10/10

Exceptional

26 Jun 2026

Dustin

No complaints here, the assistant manager of the hotel was the best I've met and the staff was great. Our room was right above the pool and was still quiet. Great view of the mountains during morning coffee. We will be back. Only thing I would change is the 15 dollar a day parking.

Family_with_children

8/10

Excellent

26 Jun 2026

Marcie

Hotel is remodeled and very clean. Great place for large groups, reunion, sport teams. Breakfast was fantastic. Room was a bedroom living room combo. There were a few hiccups with our stay. General manager was on site and made corrections. Staff was kind but a little slow on getting missing towels to our room. Overall this is a very nice hotel.

Family

8/10

Excellent

25 Jun 2026

Michael

The rooms were extremely clean and had a great set-up. Only 2 of the 4 elevators were working during our stay, so getting up and down got bogged down at times. The pool and hot tub were great. The made-to-order omelets were a plus. The buffet had lots of items, just seemed like the staff struggled to keep up at times.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Brenda

They did disclose that the property was under renovation and there might be noise. There was no noise. The facilities had some pretty big misses. Two elevators were out of order and one was very very slow. So only one actually worked. Mini-fridge was not very cold--told front desk and no one came to help. TV in bedroom did not work. Freshly painted cabinets did not close because they painted over the magnet. The microwave was under the sink so you had to bend down to use it. The main door and the door between suite rooms were sticky so much that it was very loud to open and close. The pool was so cloudy it was hard to see to play with diving toys. The breakfast was a good spread, but they could not keep stuff full. It was like they did not understand how to staff it. The person making omelets did not speak enough English to understand the order. They had things poorly labeled. example--the decaf coffee decanter had tea in it. And they could not keep enough hot water. Ate at the bar and soup came cold and was so spicey it was inedible. The parking gate to leave broke down. We have stayed at Embassy Suited many times before and never had this kind of experience. To be honest the room was fine and it provided the basics. But be aware it is not up the standard of most Embassy Suites.

Friends_and_family Family