Name: The Academy Hotel Colorado Springs
Address: 8110 N Academy Blvd, Colorado Springs, 80920, US

10/10

Exceptional

25 Jul 2026

LeCena

The bed was very comfortable and the room was large. Breakfast was nice and the staff was wonderful.

6/10

Pleasant

24 Jul 2026

Patricia

The section of the hotel we stayed in was a bit older. Nothing was updated. The dresser drawers were stuck in the out position. The room was clean but I would not stay there again unless I was put in the newer part of the building The front desk associate was very friendly.

8/10

Excellent

24 Jul 2026

Sharon

It is a basic hotel. Not cheap, not fancy.

10/10

Exceptional

24 Jul 2026

tina

.

6/10

Pleasant

23 Jul 2026

Jennifer

The lobby is clean. The carpets in the halls are grungy and in need of some work. Our room was good but the bathroom floor was not mopped. The restaurant was out of multiple types of alcohol and food items that were on the menu.

4/10

Poor

23 Jul 2026

Donna

The grounds are not maintained very outdated. The room had a bad odor. I didn’t enjoy the stay at all would never stay there again.

8/10

Excellent

23 Jul 2026

Veronica

Restroom the toilet it was dirty and i lot hair and the floor

Partner

2/10

Poor

23 Jul 2026

Alan

Arguably the worst hotel we have ever stayed in. We cannot understand how it has a rating of 8.8 on Expedia.
On arrival we walked past a squashed dead rat, the building was tired and dirty. The access with cases was difficult.
The corridors and lift smelled heavily of Cannabis and were filthy. The stairway looked like those in a public car park. The bedroom was a good size, but smelled bad. The bathroom was too small - we had to keep toiletries in the kitchen area.
We didn't try the free breakfast because lots of reviews we found warned against it.
The staff were friendly but couldn't make up for the poor quality.
We were booked for 2 nights but left early after the first night. A great disappointment.

6/10

Pleasant

23 Jul 2026

Robert

Rooms are clean. The hotel could use some TLC. Like the A/C was not working in our room. Moved to another room, it too could not keep the room cool. Finally, the 3rd room was sufficient to keep the room cool. The bar was closed as they apparently only have 1 bartender who was out sick. The staff gave us some breakfast vouchers to apologize for this. Speaking of the staff, they were great. Last thing, I did not like having to put up $100 deposit for incidentals. I hope I get my $100 back as they said it would when they reviewed the room after we check out.

10/10

Exceptional

23 Jul 2026

Eddie

This is an excellent hotel for the price. I would definitely recommend it for anyone traveling thru the area. Pet Friendly, and an amazing heated pool! The breakfast is also one of the best around 😋

10/10

Exceptional

22 Jul 2026

Jeremy

Clean, friendly staff, decent breakfast for complimentary.

6/10

Pleasant

22 Jul 2026

Robert

The hotel was clean. The beds were comfortable. The staff was helpful and kind. Fresh iced lemon water was served in the lobby at all times. The location was very convenient. Our rooms had a wonderful view of the mountains. The pool was enjoyed. There were some frustrations - no vents in the bathrooms, the refrigerators were old and run down, the air conditioners only kind of worked, and there was only 1 set of washer and dryer, which were both older and beat up. And a concern was that there were no security cameras in the hallways/exterior doors.

2/10

Poor

22 Jul 2026

Daniel

No internet, my room was never cleaned, no apologies, no partial refunds when I tried to leave early

8/10

Excellent

22 Jul 2026

Tiffany

there was never enough breakfast for everybody. They were out of everything while we were there.

8/10

Excellent

22 Jul 2026

Michael

Not a bad place. The only issue is the busy road in front of the place. Lots of noisy, fast drivers. The road noise kept us up. Other than that it was fine. (The hotel doesn’t control the traffic) the police should set up speed traps.

Friends

2/10

Poor

22 Jul 2026

Mamie

The room needed cleaned better. There was toothpaste all around the mirror. The carpet was stained. I wore my shoes everywhere. The hotel is dated. The staff at check in seemed to be over the day. I couldn't understand a word she said. The restaurant is Not a restaurant. A very limited sports bar. They were out of a lot of food. The server was waiting on tables & cooking. We won't be staying here again!!

2/10

Poor

22 Jul 2026

Rajbir

please don't waste your money and time, they don't clean your room everyday, they serve same Breakfast everyday, and give you 1plate to use. Also when we came the room was not presentable at all. When we came a light was broken, and there room service sucks really bad. We also had to ask multiple times every day for them to clean our room and they only cleaned it 1 time our entire stay there, and we stayed there 5 nights. Each floor was so big and they had the stairs on 1 side of the floor , and the elevator on the other side. Like as much walking from our room to the elevator was as much as the stairs.

8/10

Excellent

22 Jul 2026

Michael

Good value, nothing special, dated hotel,

6/10

Pleasant

21 Jul 2026

Christopher

We were surprised when we arrived how dirty and poorly maintained the hotel was after seeing the listing. It has caused me to be more cautious in the future.

Partner

6/10

Pleasant

21 Jul 2026

Martin

Sans commentaire

Family

10/10

Exceptional

21 Jul 2026

Jeremy

Only issue was the ac unit had issues in my room. Besides that it was a great stay with the pice.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Nicholas

Room was clean. We had a mountain view room. Room was very nice. Afternoon sun heated up the room so much the A/C had a very hard time keeping up. Pool was was great breakfast was good. We will most likely stay here again if we come back to the Springs.

Family

8/10

Excellent

21 Jul 2026

Carol

We would have liked the breakfast a little earlier. We needed to be on the road by 7 and breakfast was not ready before that. Rooms were clean but are becoming a little dated. The air-conditioning was very loud could not sleep with it on. Staff was amazing very friendly and knowledgeable. Would definitely stay again just a few minor issues.

Partner

8/10

Excellent

20 Jul 2026

Jessica

We always say here in the summer and it never disappoints

Family_with_children

10/10

Exceptional

20 Jul 2026

Vikki

I’ve always liked this hotel. Have stayed there many times. It does need some upkeep though. It’s showing its age. Blinds are getting shabby, bathrooms need updating, floors are getting worn. But the staff is great and always very accommodating.

Friends

8/10

Excellent

19 Jul 2026

Jeffrey

The restaurant is not what is listed. Their menu is very limited. The only time we eat there they were out of a lot of things. Breakfast was poor we went down approximately one and half hours after it started and they were out of most everything and it was not replenished while we were there. Front desk staff was helpful. When leaving we found the back doors propped open. The rooms need to be cleaned better between guests.

Partner

4/10

Poor

19 Jul 2026

Ricky

Would not recommend

Partner

6/10

Pleasant

19 Jul 2026

Jared

Our 1st room was garbage, remote didnt work, the front desk gave another guest a key to our room and they tried to come in, thankfully my husband locked the door, no clock, no phone, bed was so soft it was horrible.

The front desk lady, Keyla, was very kind after I explained we were their for our 20th wedding anniversary. She upgraded our room at no extra cost. In the end it worked out because of keyla.

Partner

10/10

Exceptional

19 Jul 2026

Paul

I strongly recommend! An awesome stay! Very clean! The young lady at the front desk was very nice and so helpful. The bed was so incredibly comfortable I did not want to get up but I had to move along lol. Look forward to staying here again.

8/10

Excellent

19 Jul 2026

Leonard

The staff was great but needed more help. The breakfast was good but again needed more help with service as did the restaurant.

Friends_and_family Friends

4/10

Poor

19 Jul 2026

Brandi

Dirty

Family_with_children

6/10

Pleasant

19 Jul 2026

Sonja

We got checked right in, quickly and easily, but when I came back down to the lobby looking for ice, there were four people in line and no one at the desk. Breakfast was too crowded with no employees to assist with needs. It needs to close at ten. That may help spread the crowd out.

Friends_and_family Family

2/10

Poor

18 Jul 2026

Shavonne

We left and didn't stay.

Family_with_children

4/10

Poor

18 Jul 2026

Brett

Don’t fall for the pictures. This place is very old and poorly maintained.

8/10

Excellent

18 Jul 2026

Mari

The staff was super helpful!
The breakfast was really good, but I think there should’ve been someone keeping a better eye on the food as to watch when things run out. I think it’d be beneficial to have some of those refillables (pancake batter, whole milk, etc) more on hand for easy accessibility to guests!
Oh and for some reason the Wifi in our room (building A) didn’t work the entire time we were checked in lol.
We went to check with the front desk and they said something about an IT guy who they hadn’t heard back from, so maybe get a new IT guy. 😂
Other than those few things, we loved it!

Business Family_with_children

6/10

Pleasant

18 Jul 2026

Dustin

Not as nice as I was hoping, but not terrible. The worse part is the beds were extremely uncomfortable and the air conditioners barely worked

Family

4/10

Poor

18 Jul 2026

Erik

Very poor experience, do not stay here! We were duped by the glowing reviews - I travel frequently for work and spend 75+ nights/year in hotels, I can’t even begin to understand how anyone could give this hotel a good rating. Check in time is 4pm - nearly everywhere else in the world, it’s 3pm. Want to check in early, that’ll be $40. I’ve never been charged for an early check in if the room is ready. Our first room; dirty - the desk chair had crumbs, hair, and stains on it, my wife put a paper bag on it before sitting down. The blackout shades; torn and broken. Still, we unpacked and prepared to deal with the issues. But, when my wife went to the bathroom and found a pee stained toilet, we were done. Went to the front desk and requested a room change. Fortunately, the young woman at the front desk was very nice, understanding and helped us find another room. But, could only get us a king and a roll-in twin for our son. The next night his teammate was joining us, so we let her know we’d need a second twin. “No problem, let us know tomorrow morning.” We did, then that afternoon, when we returned, still only one twin. Called reception, “sorry, we’re all out.” Solution; change rooms again - second night, 3rd room. Last day, the elevator broke, everyone had to take the stairs. The hallway smelled like a hot diaper - all you parents know what I mean, it’s a distinctive smell! There’s more, but I’m almost out of room, so do yourself a favor and look for another hotel!

Friends_and_family Family

2/10

Poor

17 Jul 2026

Cindy

Air conditioning was going on and off told staff girl come up there but she couldn't do much. She said no maintenance is available so i told her she needs to figure something out because wasn't sleeping in a hot room to talk to her manager. Well she left never checked on us again. So we got sleep in hot room and told guy next day checking out . He act like didn't care and didn't even let me talk to manager. So will never stay there again. Didnt even care that we had no air conditioning. Think god that it wasn't 100 degrees that night or we would've bern hotter. So they don't care long as they get there money.

Family

8/10

Excellent

17 Jul 2026

Rachel

There no longer is a hot tub on the premises. It’s an older property but the rooms themselves have updates. The TV wouldn’t work the whole time we were there even after having maintenance called. The buffet breakfast was pretty good although no fruit and timing is important so the food you get hasn’t been sitting too long. The heated pool was great our first day but after that it looked very dirty and murky.

Family_with_children

8/10

Excellent

17 Jul 2026

Joanna

We liked this hotel. It is old, but it has been well-maintained. The only issue is that we were given a room on the second floor in an out-building that did not have an elevator. Also, the swimming pool was in the atrium which made for a very noisy lobby and dining experience. It seems to be very popular with young families and church/school groups, so if you do not enjoy loud kids, you might want to reconsider this hotel.

10/10

Exceptional

17 Jul 2026

Don

Room was clean, w/coffee, hair dryer, TV,ect.

10/10

Exceptional

16 Jul 2026

Michael

Nice

Self

10/10

Exceptional

16 Jul 2026

Aaron

5 star recommendation

8/10

Excellent

16 Jul 2026

Amber

Room was a standard hotel room with bed, shower, micro/fridge. Free breakfast had American hot items like eggs, meat, french toast, oatmeal and bagels/cereal/toast. Pretty good! Staff were all helpful and friendly. Lots of signs everywhere for when you couldn’t find somebody.

Partner

8/10

Excellent

16 Jul 2026

Jeffrey

Great location. Breakfast was excellent. Lots of parking, and a nice lounge with a good happy hour.

Partner

8/10

Excellent

16 Jul 2026

Susan

In all fairness, there were quite a bit of guests. There was a long wait for check in. There were 3 receptionists checking people in and in the middle of checking people in one left, which then put pressure on the other two. They did their best but we had to wait quite a bit. Our rooms never got serviced the 4 days we were there. We had to go down to the desk to get towels, coffee, soap etc. We had to request they empty the trash. There were bandaids and straws in the swimming pool. Elevator was not cleaned the whole time we were there. The breakfast was good. The receptionist at check out was very kind and quick. I believe her name was Keyla. We have stayed there before and never had the issues with service. So it was disappointing this time around. The hotel is older and could use some TLC but service should never be sacrificed.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Alicia

Really appreciated Rianna at the front desk who helped us out when needing to change rooms. Also checked in with us to make sure we were comfortable later in our stay. Definitely went the extra mile. The Academy rooms were comfortable and clean. Kids loved the pool and activities available. Great stay! Will come back if we ever are in Colorado Springs again.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Brian

The staff was helpful and nice

8/10

Excellent

15 Jul 2026

Murray

Clean rooms, clean house

6/10

Pleasant

14 Jul 2026

Jeffrey

Hotel is older and dated, rooms were in poor condition, carpet in hallways is in terrible condition had an oder to it.

Family_with_children

4/10

Poor

14 Jul 2026

Jennifer

Very diss

2/10

Poor

14 Jul 2026

Laura

This is one of the worst properties I've ever stayed at, and I would not recommend it to anyone. It is in need of major attention. The credit card reader at check in did not work. The room looked ok at first glance, but there were holes in the drapes and shower curtain, and the A/C would not cool the room down for hours despite being set to 63F 24/7. Room service is only available upon request. One of the reasons we booked the hotel was for the complimentary breakfast. I've had a lot of free hotel breakfasts, and this one was memorable for how bad it was. Not only do you have to 'check in' at the front podium to get a paper plate to use, but the hot potatoes were dry, the oatmeal was extremely watery, and the eggs were bland. Awful.

In terms of the atmosphere, this place was somehow constantly packed, and other guests were loud and rambunctious, running up and down the hallways past 11pm. The floors were sticky. When we were ready to check out, we saw the elevator was out of order and we had to schlep our bags down the stairs. There was even a DOOR on the elevator, signaling that this may happen frequently.

One positive I will mention is the staff, who were friendly.

The hotel does not deserve anywhere close to the 3.5/5 stars as currently listed on Hotels.com.

8/10

Excellent

13 Jul 2026

Sheila

The property is pretty tired. We had what appeared to be mildew, or possibly mold in our shower.

Family

6/10

Pleasant

13 Jul 2026

ADAM

The staff was very friendly and answered all our questions. The entrance and atrium were very open and airy. The bed in our room was comfortable. However there were several things that just appeared old and in need of repair or updates. The carpet looked very old and stained in places. The dresser in our room had one drawer that was obviously broken and lopsided. The bathroom had a nice updated sink but the toilet was old and the caulking at the base and around the perimeter of the floor was stained and in need of replacing. There was a small hole in the wall behind the door to the room. The light fixture in the bathroom was rusted and old.

Partner

6/10

Pleasant

13 Jul 2026

Carla

No elevator to the second floor makes it difficult for a single person with two dogs and luggage to get to the room by herself. Thankfully one of the young men at the front desk helped me with everything.

8/10

Excellent

13 Jul 2026

Guy

Convenient hotel & reasonably priced. Nice braggart options in a pretty interior courtyard.

Partner

2/10

Poor

13 Jul 2026

Kaleb

The hotel was at a nice location but when we got our room it was at 78 degrees we let the AC run for a few hours and it was still really hot the next day someone went to fix it and it was still hot. The East side of the building is a lot hotter than the other side.

Partner

6/10

Pleasant

12 Jul 2026

Stacy

I don't get why this hotel is a 4 star and gets all the great ratings. The room (2 queen) we got was small, with dirty and stinky carpet. Visible stained spots and that old worn odor just won't go away. Bathroom has paint chipping off and if you sit on the toilet you can't really close the door. The walls are way too thin that you can practically join other people's conversation without trying (we were telling our neighbor it was time to go to sleep around 11:00pm). Breakfast was mediocre at best and the cereal I tried was stale. The indoor pool was not lit and it doesn't look safe to swim in. Bedding and towels seems to be clean though. Overall it was not a very good two nights and I will avoid it next time.

Family

10/10

Exceptional

12 Jul 2026

Robin

Everything about this place was great. The staff was friendly and helpful. The room was clean and comfortable. The breakfast was very good. I will definitely stay again.

Partner

10/10

Exceptional

12 Jul 2026

Kristina

We absolutely loved our impromptu stay in Colorado Springs! The room was very clean and the hotel had wonderful amenities. Breakfast was AMAZING!! We will definitely be staying again when we return.

Partner

2/10

Poor

12 Jul 2026

Robert

All I wanted to do, after a long day of travel was to get to my room, lay down, watch some TV and relax.

Got to my room and the TV didn’t work. Called the front desk and they said they would have maintenance come to my room. 45 minutes later, no Maintenance.

Went to the front desk and asked for another room. Got to the room, and the TV didn’t work.

Back down to the front desk asking for a room with a working TV. They said they couldn’t move me to another room. That they were asking Maintenance to fix the TV. Waited another 1/2 an hour. Nothing

Asked to speak to a manager. Manager was busy. Wait another 15 minutes. Asked for a manager. Busy

Wait another 15 minutes and ask again. Manager isn’t on the property.

Asked for my money back.

This place sucks.

2/10

Poor

11 Jul 2026

Darby

The pictures online are not what the hotel looks like in person. No luggage carts available. Our room smelled musty. Our AC would not turn on. The TV did not work either. We only stayed one night and moved to another hotel. Could not get ahold of the manager and they never returned my call. The staff said they are not allowed to give me the manager’s name. It was the worst experience ever!

Family

6/10

Pleasant

11 Jul 2026

Debra

Priest needs to be updated. Onsite restaurant is for happy hour snacks only. Don’t be 3 minites late for free breakfast because it will have already been picked up. Rooms definitely not for disabled. Bathroom door not nearly wide enough for even a small walker.

Family

8/10

Excellent

10 Jul 2026

Connie

The pool in the lobby made it a unique experience. Typical breakfast. Overall a good experience.

Family_with_children

10/10

Exceptional

09 Jul 2026

Michael

Our stay was amazing. The staff was amazing and when we were given a room that had a bad a/c they quickly moved us and checked on us to make sure we were okay. I would recommend this hotel to everyone visiting Colorado Springs.

Partner

6/10

Pleasant

08 Jul 2026

Jerry

There was dirty linen in the hallway and the paint was bad on the walls.

Friends

6/10

Pleasant

08 Jul 2026

Rajal

Ambience in the entrance is really I enjoyed.
I don’t like their bathroom. It’s very old dirty tiles & very small.

Family_with_children

8/10

Excellent

08 Jul 2026

LouAnn

For the most part staff was very nice with the exception of the restaurant staff. I misunderstood the hours for breakfast and when we got to the restaurant it was 9:05 . The woman in charge went out of her way to be rude. I asked if we could at least get some food for our baby ( there was lots of food that was probably going to the trash but she made sure she let us know we couldn't eat or drink because the restaurant just closed. The Reason for our stay was because we were displaced from our home due to fires in our town.

Family_with_children

2/10

Poor

08 Jul 2026

Michele

Pool was broken during our stay.

8/10

Excellent

08 Jul 2026

Raymond

The hotel was acceptable. Staff was super friendly and helpful. Breakfast was great and the staff at breakfast did a good job at managing large breakfast crowds. Big hotel. First impression was not that great. Entry was dirty with trash outside door and appeared unkept. First appearances are important. Hotel is dated but clean. Pets are allowed so accidents happen. Facility is in need of a major update. The workout room was sadly neglected - no water, missing weights, no towels, etc. Overall stay was okay.

Family

10/10

Exceptional

07 Jul 2026

Sheila

We loved our stay at The Academy hotel. The beds were one of the best parts! The mattresses were memory foam or something because they hugged you as you slept. The hotel staff were very kind and helpful with all our questions. The only thing that might need attention is the poor elevator. There was only like 1 and it was super slow.

Family_with_children

10/10

Exceptional

07 Jul 2026

Jessica

This was the last hotel on our 13 day trip out west and it was a nice last stop. Clean, comfy beds and all the bells and whistles for the price.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Jamir

Excellent

2/10

Poor

07 Jul 2026

Belinda

Very outdated. Carpet could use some cleaning and shampooing, sink needed to get new caulking, drawers were old and not maintained. There was a vent in the restroom that needed to be cleaned but it also did not work. The Tv took longer than needed to get going. Not enough outlets to plug in phones to get charged. The chair had crumbs of food since who knows when.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Melissa

The room had a strange smell, the ac filter said it needed to be changed, there was something sticky on the floor, there was mold in the bathroom and the toilet took forever to flush. Tried to talk to housekeeping. She offered to spray a pink bottle of fluid. I declined and said we would not be staying there. I replied multiple times to the messages from front desk to no avail.

2/10

Poor

06 Jul 2026

Warren

The room was filthy and smelled like a dog kennel. The hallways smelled, the windows were falling apart - the weather seal was literally falling off. The door has a 3/4 inch gap to the hallway. The windows in the stairwell had large spiderwebs. The wing they put us in has no elevator, which makes it very difficult for elderly people. The bathroom was disgusting, especially around the front of the toilet. They ran out of food at 9 am for breakfast. The evening before, a large motorcycle group arrived that the hotel had not properly prepared for, and they had to close the restaurant. I will never stay here again, and Hotels.com should not offer this hotel as an option. Front desk staff acted as if there was no problem. The bar staff looked very unprofessional, half shirts, excessive jewelry, and looked as if they were on drugs or part of a gang. Not a very good impression.

Partner

8/10

Excellent

06 Jul 2026

Joshua

I just recently stayed at The Academy and it was overall a good experience. The room was clean, the staff was helpful and very friendly. The only issue I had was the morning breakfast wasn't refilled very well after the first rush went through. Breakfast was from 7-10am or something like that and my family and I showed up around 830am and most of the food was gone, along with condiments, syrup, orange juice/milk etc. It felt more like slim pickings, getting what little was left while you can type of thing and there was a good amount of people walking around just looking for something to eat, wondering where everything was. Also the bar/grill area, which was advertised to be used for dinner and drinks later at night had no one down there. My family and I wanted to eat there in the evening and have a couple drinks but there was 1 cook and that's it. It said \"wait to be seated\" but no hostess, no waiters, no bartender. I went to the front desk and he said that he could seat us and take our order and drinks but it was going to be slow because he also had to check people into the hotel as well. We ended up going to Red Robin and spending over $100 for a couple burgers and regular drinks instead (that's a whole other issue....good food/service but insanely expensive for some burgers and an app and no alcohol). Anyway, The Academy is a good hotel but could definitely use some polish to really be considered great like it was the last time we stayed there about 6 years ago.

Family_with_children

4/10

Poor

06 Jul 2026

Kathiravan

Not so great, had issues on phone, toilet, bath tub etc. Room was so congested and looks very old. Price was very high but the room was not so great.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Karan

Housekeeping entered my room early in the morning while I was still sleeping, and was half naked asleep in the bed. This was before 9am, before the check out time.
When telling the staff about it, the front desk agent defended this behavior rather than apologizing for it.
Imagine if you or your family members, who are expecting reasonable privacy, as getting ready or sleeping, and a housekeeper enters without your consent.
Not a place I would want my family to stay at, just because of the gross privacy violations and no accountability or an effort to correct this behavior as this an ongoing issue here.

10/10

Exceptional

05 Jul 2026

Carrie

Great hotel!! Looks unassuming on the outside, but and oasis awaits you on the other side of the doors!! Great free breakfast as well…would definitely stay at The Academy again!

Partner

6/10

Pleasant

05 Jul 2026

James

We have stayed here so many times over the years but had really gone downhill. Starting with a promotion that was listed on site at booking that was not honored…$10 credit for food magically got turned into a free drink well that is not ok and we are not drinkers so did nothing for us. Asked if they would honor the previous deal and was told no the new owners will not honor it! The rooms are outdated and breakfast was not like usual either, no more waffle machines which is disappointing. Used to be great hope it can become that soon but didn’t like what I saw here this time for sure. Beware.

Friends_and_family Family

2/10

Poor

05 Jul 2026

FABIOLA

First of all, this hotel has always been our “home away from home” when we travel to Colorado Springs.

The hotel has significantly deteriorated in the last year since we went. The carpets are dirty, the walls are dirty, the bathroom door handle didn’t work and wouldn’t lock. The toilet seat was so dirty from the back. I don’t think it’s ever been wiped down. The mattress was so old that when my husband moved the whole mattress moved. I’ve never had that happen before.

The breakfast USED to be amazing. They had these fancy chefs cooking omelets. Now you have to pay $6.99 for one that must be paid when you do your reservation I think...not too sure, that turned me off immediately so I stuck with the free food options.

I find it funny how you have to give your name to get a paper plate to eat breakfast yet every single door that leads outside is always unlocked. Apparently they value someone stealing the flavorless eggs more than the safety of the guests.

We stayed 4 nights and by the last morning before checkout I honestly was ready to go. I grabbed French toast, it was cold and stale. My husband grabbed eggs and ham and said they were also cold.

We grabbed coffee and the cup was dirty. When we gave it to an employee and let him know the cup was dirty, he grabbed it and threw it and didn't respond or say anything.

One of the nights cost $180 which I’m so mad about. I won’t be back to this hotel ever again. So disappointing!

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Christine

The breakfast had a good variety but was often empty and not very hot.

Also, do not be deceived by airport shuttle. They have a company you can hire service from. They do not have free airport shuttle.

Friends

4/10

Poor

05 Jul 2026

Pamela Lynn

The outside of the hotel and the lobby area are very nice, though it is kind of weird to have the pool in the lobby. The staff, aside from two were great. One young man snapped at a guest for asking about hot water. A big KUDOS to Terri who was absolutely wonderful.

The room, every time we walked in was extremely musty. The bathroom had broken tile and the floors were either dirty or moldy. I am not sure how old the carpet is, but it definitely needs to be replaced. The hallways, due to no AC, were very warm.

The pillows were very uncomfortable, and the beds were okay.

The AC had a very hard time keeping up. It ran pretty much all day and night. We had several warm, sleepless nights.

The restaurant was some times open and sometimes not. Due to staffing, there was only drinks served or a very limited menu.

The breakfast was okay. We had one day where we had to hunt down where to get plates, two days where we had to check in for breakfast. We chose to eat out for two days.

We looked into the history of the hotel and at one time it was very well liked. The hotel is under new management and I sincerely hope they turn things around for a more positive stay for the future. My friend and I will not chose to stay there again

10/10

Exceptional

04 Jul 2026

Victoria

The staff was friendly. Rooms were clean.

Family_with_children

4/10

Poor

04 Jul 2026

Cara

The rooms were unclean hair everywhere dirt in the bathroom didn't even look like the floors had been vacuumed in weeks.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Stephen

We had a really enjoyable stay at The Academy Hotel. The staff was friendly and welcoming, and the location made it easy to get around Colorado Springs. The rooms were clean and comfortable, and the indoor courtyard gave the hotel a unique, relaxing atmosphere.
The complimentary breakfast was good, but it could have used a little more variety, especially for guests staying multiple days. That was really our only complaint. Overall, it was a great value for the price, and we’d definitely consider staying here again.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Laura

Great stay. Extremely friendly staff. We were on our honeymoon and got upgraded to a suite for free! Good breakfast- glad it opened early so we could eat and explore the area before it got too hot. Rooms a bit dated but very clean. Very central to local attractions.

Partner

2/10

Poor

03 Jul 2026

Jami

Do not book here. There is black mold on the ceiling of the bathrooms in multiple rooms. When I asked if we could switch rooms I was met with a rude and hostile manager who was the complete opposite only 30 minutes earlier when I checked in with her. When I asked if housekeeping could at least come in and clean the mold spots, she stated there is no housekeeping or maintenance on site. She then began threatening to refund us and told us we could leave but said good luck finding another hotel in this town tonight because they’re all booked out for the tim McGraw concert (which we had no idea about we were just driving through town and needed a place to stay for the night). I would have accepted the refund but because we booked through Expedia she could not complete that on her end. We were so tired from traveling and couldn’t believe the situation so honestly we just slept in the car and kept it moving the next day. Horrible experience.

Family_with_children

2/10

Poor

03 Jul 2026

Dawn

I will not recommend this property to anyone. When we arrived we were given keys to a room that was occupied with people in it. We were moved to a room with broken a/c, then another room with broken a/c, we tried to fix it by cleaning filthy vent, no help. Maintenance came up and could not fix he said ask for a room with a bigger unit. Back down we go now shooting for room 4, all the while being told it’s an up grade, no it was the same room. Finally AIR! We were exhausted from a 15hour drive, this didn’t help. The elevator always smelled like pot. I went to front desk asked for the manager, Nope can’t talk to a manager and she doesn’t return calls either. I asked to be comped a night stay for all our troubles but the manager I’m told probably won’t do that and I would have to move hotels and ensure more cost, I said not unless you refund me, nope! The second night we were there someone next door was enjoying their pot smoking time and our room freaked. I was told they got a fine what, throw them out, not legal in a hotel. Other people were complaining at the desk by me, no hot water, no a/c. Breakfast was actually ok. Trying to get into the parking lot a bit tricky as well. Highly do not recommend. Some front desk staff were rude.

Partner

4/10

Poor

02 Jul 2026

terri

Poor staffing at the bar/restaurant
The servers did their best without much help

2/10

Poor

02 Jul 2026

Jana

Unbelievably disappointing. After paying $20 to check in at 2 p.m. (check-in isn't until 4), I thought I'd get a nice clean room to relax in before my evening activities. This unfortunately was not the case. As soon as I started walking past the atrium, I saw there was garbage in the hallways, and it was clear the hotel itself is in desperate need of maintenance. Paint missing, door dings, old carpet, light bulbs out, etc. Then, once inside the room, I immediately noticed hair and grime in several different places. I took one swipe with a kleenex on the bathroom floor and ended up with a huge ball of hair and grime. Hair and dirt was also all over the countertop by the coffee maker. I actually had Clorox wipes so did a full wipe down of everything since I was going to be there for 3 nights. It was absolutely gross, but worth it for peace of mind. In the main room, the window air conditioner was so loud I couldn't even think. When I noticed that all of the coffee pods were decaf, I went to the desk to switch. They were out. I complained about the room, and she just said \"well...all of the rooms are double checked after cleaning, so sorry.\" I decided I just couldn't stay there and got approval to check out and get a refund. While at the desk, two other parties were there for the same reason. Needless to say, this is NOT the place to stay if you're looking for a clean, quiet retreat. At least grateful I got a refund.

Self

10/10

Exceptional

02 Jul 2026

Angela

The staff was 10/10! The breakfast provided before checkout was one of the best I've ever been offered. My room was clean and I had plenty of hot water! What more can you ask for!?

Friends

4/10

Poor

02 Jul 2026

Jonathan

More like a 2 star hotel. Rooms were pretty bad, a lot of problems with the room, outlets not working, TV not working, showers were changing temperature, etc.

10/10

Exceptional

30 Jun 2026

Leticia

Friendly staff!

Friends

10/10

Exceptional

29 Jun 2026

Ravikumar

We enjoyed this hotel good and wel maintenance and breakfast is excellent they provising hot omelet making in front of us with our choices and price also is budget friendly

Family_with_children

8/10

Excellent

29 Jun 2026

carla

Great place to stay. Nice and clean.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Kim

The beds were clean. Not much else was. AC worked, but was quite loud. Pillows were awful. The housekeepers tried coming in our room at 8:30am, despite a Do Not Disturb sign. Thankfully had the extra lock bolted.
The young man at check in was running everything ALONE. He was kind and gave us a new room when we were booked in one with no elevator.
All in all, not great, but served its purpose. Needs BIG renovation.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Katlyne

The room was nice! The only disappointment we had was the false advertisement with their breakfast. You had to pay extra for the omelets and there was no waffle bar. The food was cold unfortunately. Nothing special about their breakfast.
Besides that, we enjoyed our stay.

Partner

6/10

Pleasant

28 Jun 2026

Denise

Upset that the omelette station was pay. That was not stated in the hotel description. It said it was included. They kept running out of breakfast items