Name: Baymont by Wyndham Colorado Springs
Address: 1055 Kelly Johnson Blvd, Colorado Springs, 80920, US

2/10

Poor

03 Aug 2026

Veronica

The pool was closed (did not know at booking due to booking thru third party), there was no bathroom fan, no wifi and the paint was peeling off the walls in the bathroom.

4/10

Poor

02 Aug 2026

Daniel

Pain in the ass

8/10

Excellent

25 Jul 2026

Bri

They are under construction but everything is going fine

2/10

Poor

25 Jul 2026

Vanessa

This place was a very big. disappointment! The rooms were nothing like the photos. The furniture was broke, scratched and dirty. The rugs were disgusting. The walls were dirty with misc paint on them from patching. The headboard were cracked and scratched. The bathroom wood floor had cracks and gaps. There were no trash cans in the bathroom and no toilet paper holder. The most disgusting thing in the bathroom was when I got there and closed the door the use the toilet there was A DIRTY PAIR OF MEN'S UNDERWEAR ON THE FLOOR! I went down and told the front desk and that the floor was dirty but they never did anything about it so my disabled husband picked them up and cleaned the floor! We had to go to Walmart and purchase Lysol spray and wipes as well as air freshener. They had no plug in
But the bed area so we had to purchase a long power cord for my husband oxygen machine. They said they had coffee machine in the room and they did but NO POT OR COFFEE! You had to go to the lobby for coffee. We came up here for our church conference with very little funds to spare and after buying things needed to be safe in the room we ended up with no food money that totally sucked I was glad they had free. Breakfast for our boys and us or we would have starved. My boys were so sad because they planned on swimming during the times we were not at church and we were all sick in this room! I did tell the staff a couple of times and finally gave up. In general the staff was nice. No help

4/10

Poor

22 Jul 2026

Jalynn

No pool

2/10

Poor

20 Jul 2026

Jennifer

Don't let the positive reviews fool you, I wish I'd dug deeper. The area the hotel is in is fine, we never had any issues with that during our stay. The condition of the room, however, left so much to be desired. Uneven paint on the walls, chipping paint, the metal circular fixture of the bathtub was not attached, one light above the sink was out... Our bathroom light went out the first day and it took us asking the front desk twice before they came to take a look and fix it. The floor was uneven, shelving was crooked and the wood chipping. There was no small blow dryer, although it appeared that the space for it still existed. No cups provided for the sink. The mattresses (not the bedding) were stained and we were glad to not wake up with bug bites. The light switches were like a puzzle. No closet space. We asked the female receptionist if we could switch rooms and she said (without even checking the system) that there were none available when I knew for a fact that Hotels.com said there were some available. We considered canceling and switching hotels, but after some investigation it seems they're a hit or miss with doing that gracefully, so we stuck it out. Don't bother with this place, they need to lose some business.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Shana

This hotel was not in a good neighborhood and was in terrible condition. I ended up not staying.

Partner

2/10

Poor

12 Jul 2026

Steve

Booked a 2 night stay months ahead of time for a lacrosse tournament. Arrived at hotel to find our reservation canceled due to a little thing Expedia does called overbooking. Since our stay wasn’t paid in advance and everyone who booked showed up before us there were no rooms. The only notification received was an email 2 hours prior which came through when were still on the plane. Don’t typically check email when landing and navigating luggage and rental cars. So now it’s 9pm and we are left with no hotel room the weekend of a giant tournament. Thankfully some friends came through and we found a place - but otherwise we literally would have had to sleep in the car or find someplace all the way back up in Denver. I cannot tell you what an incredible inconvenience this was. Oh - best part - Expedia and this hotel are still sending me surveys to rate my stay even though they canceled my reservation. Buyer beware with Expedia. If you don’t pay ahead of time - you may not have a guaranteed reservation!

Family_with_children

8/10

Excellent

05 Jul 2026

Danny

Everything was good with the exception of the fridge didn't cool well .

Friends_and_family Family

2/10

Poor

02 Jul 2026

Richard

The AC and refrigerator worked. TV service sucked. Wifi didn't work. Upon arrival, the elevator was broken. The breakfast was only good the first hour or so, refills were few and far between.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Kristina

This property is disgusting! From the elevator to the hallway to the room, all nasty! It smells. We were not given a key card. Apparently it was lost so we had to wait on them to open our door for us. There was not even a screen in my 3rd floor window, very dangerous! The curtains felt sticky and smelled. The furniture is in terrible condition. Everything was stained. The bathroom had not been fully cleaned as the toilet paper holder was dust and rust covered. The bathroom door was busted. It was a horrible place to stay. The pool had the winter covered caved in on it in June, the hot tub drained and green. It was all around the worst Ive ever stayed in

Partner

2/10

Poor

26 Jun 2026

Michele

I paid through Expedia for a two night stay. I arrived at the hotel to check in and was refused by the owner. he said he had told me not to come back the last time I was there. i believe he was confused with who I was but he insisted and wouldn't say anything more accept for me to leave his property or he would call the police. I asked for my money $170 to be refunded and they refused. He (the owner) strait up took that money and kept it. I had stayed many times before it was always one of my top choices. I'm on a fixed income so $170 is a big chunk. plus I had to pay for another motel on quick notice because he denied me. I'm very very disappointed in how this was handled. Straight up thievery is what this was.

Family

2/10

Poor

24 Jun 2026

Richard

I'm not even sure where to start on how bad this place was.
Elevator didn't work upon arrival and was given a 3rd floor room.
Linens were dirty and stained.
Lamp shades had mold on them.
Breakfast after the weekend rush was limited to biscuits & gravy.
No coffee in the room.
Several outlets not functioning.
Cable box hanging on wall via the actual cable line.
Wifi basically non existent.
TV was in/out.
Rarely had anyone at the front desk.
Asked for clean linens and was told they didn't have access at the front desk. Had to wait until the next morning and ask housekeeping.
Overall cleanliness was very poor.
Another guest mentioned having bugs and spiders in their room.

The only positives were that the AC and refrigerator worked.
Due to a family emergency we had to extend our stay, but switched to a different hotel.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Cynthia

Do not stay at this place. We did not even stay and they still kept all of my money. Walked in the front door of our room and saw three bugs scurrying across the floor. We backed out of room and left. Told the front desk clerk that I wanted a full refund that the room had bugs and it dis not even phase him about the bugs!! Did not refund me my money and also charged me for something extra!!! For what I am not sure, maybe a deposit but I am pissed to say the least!!! DO NOT STAY HERE unless you like to share your room with bugs!!!!

Friends_and_family Family

2/10

Poor

22 Jun 2026

Dennis

The room was disgusting. The dresser was being held up with a paper plate, the floors were nasty, the bathroom as well. The microwave was broken.

Just overall a horrible experience for my employee.

Self

4/10

Poor

21 Jun 2026

Colleen

-------------------------

Self

4/10

Poor

18 Jun 2026

Teresa

Pulling in, there were men in the parking lot drinking beer and cars were on blocks. The swimming pool look like something from a mad Max scene. Definitely did not feel safe there while traveling alone. The door to my room had chipped off marks right by the door knob as if someone was prying it open at one point. The back door of the property by the stairwell does not lock. It was damaged and the front desk didn't know about it. Elevator did not work, no cameras in stairwell.
Did not stay there and attempting to get a refund. Sorry for the poor review but the property definitely needs some attention.

Self

2/10

Poor

18 Jun 2026

Karli

A

2/10

Poor

18 Jun 2026

Timothy

Our room was very run down. Paint peeling, refrigerator rattled and made noise all night, no fan in the bathroom. Website showed a nice pool and hot tub, it hasn't been in use for years. We were very disappointed! This property should be avoided!

Partner

4/10

Poor

17 Jun 2026

Cody

Slept in a hot ass room the first night cause ac wasn’t working and there was also German cockroaches in there and so we got offered a new room

Family_with_children

10/10

Exceptional

09 Jun 2026

Bri

It is close to Air Force college and as well not to far from my favorite spot the garden of the gods which is peaceful and relaxing

Self

6/10

Pleasant

08 Jun 2026

Caren

This facility badly needs LOTS of maintenance as most amenities either were out of service or not available.

Staff at the front desk were friendly and helpful; the men on weekday duty and one woman on overnight front desk duty were kind and helpful. The lobby was nice.

However, positives ended once we got in the elevator to our room. The elevator floor was in need of repair (flooring was duct-taped down). While our room on the top floor seemed pest-free and towels and bedding appeared clean, the room was otherwise in poor repair and didn't have much other than soap, shampoo, and toilet paper. One bed was broken and separating from the headboard. Other furnishings needed replacing/cleaning. Walls, carpeting, and curtains were damaged or badly worn. Wi-Fi service (which we needed) either didn't work or was spotty at best. We were glad the room's AC worked; it was a very warm weekend when we stayed there.

The property's pool was closed for repair and there was only one small ice machine on the 1st floor (a big inconvenience). Daily breakfast service was acceptable, but food selections were very limited; you need to bring your own if you have dietary issues. The most annoying thing was that while we paid for our entire stay the first night, we had to keep getting our keys reprogrammed to access our room every day (we stayed for 3 nights).

If you need a super-cheap hotel to stay at in this area, it's okay, but go someplace else if you want more.

Partner

2/10

Poor

06 Jun 2026

stephen

I don't like to leave bad reviews, however this hotel is infested with roaches like I've never seen. They were coming out of the walls.

Family_with_children

2/10

Poor

01 Jun 2026

Sheila

The pictures on website aren’t current the rooms are outdated, broken matched used furniture, wires hanging out of wall. This is not fit for human use.

Self

10/10

Exceptional

27 May 2026

Kay

Our room was available early, as we were able to arrive earlier than we had projected. Breakfast was fine. Staff was courteous and attentive.

Friends_and_family Family

2/10

Poor

26 May 2026

Aditya

This was an extremely disappointing and unacceptable experience for my family.

The overall condition of the hotel was completely misrepresented compared to what is advertised online. The pool—listed as an amenity—was not functional and appeared neglected and unusable.

We had booked two rooms for our family, including children and parents, and the conditions in both rooms were deeply concerning:

Strong weed odor throughout the rooms
Dirty, foul-smelling carpets and overall unclean environment
Unclean beds with evidence of bed bugs, which is a serious health and hygiene issue
Additionally, the included breakfast was poorly managed. Most items were already finished, and there were no fruits or basic options available, which again does not match what was advertised.

To make matters worse, when I raised these concerns and requested an incident report to formally document the issue, I was informed that no such system exists. This lack of accountability is extremely unprofessional and unacceptable.

This experience reflects not just poor service but a complete failure to meet basic hospitality and safety standards. Given the severity of these issues—including hygiene concerns, misrepresentation, and lack of proper escalation process—I am requesting a full refund for this stay.

4/10

Poor

25 May 2026

Susan A

The facility was run down and not updated at all. Almost all the furniture was stained and written on. You can tell that they are just keeping the place from falling apart but not really trying to keep it nice. The pool shouldn't be advertised as it's permanently closed. The staff were great. Very sweet and helpful. The area was close to everything but a little sketchy. Overall it's fine if you're in a bind but it's nothing great.

Family_with_children

10/10

Exceptional

17 May 2026

Kristi

Air conditioning was effective but did not have mountain view

10/10

Exceptional

12 May 2026

Kaelani

Definitely a wonderful place. The staff was easy to work with and so kind, breakfast was amazing, the room was beautiful and very clean… it was a great experience overall!

Partner

10/10

Exceptional

27 Apr 2026

Thomas

Great location, Staff was great.

Self

8/10

Excellent

15 Apr 2026

Darlene

There was a smell in the room that was attempted to be covered up by another smell. We opened a window, but there was no screen. We were in the 3rd floor. After a couple of hours in the room the fresh air made the smell less strong! We were in room 306. The water in the sink wouldn’t turn off. It had a continual stream of hot water! The stopper in the sink didn’t have a lever to move it up or down so we had to take the stopper off to drain water. The toilet paper holder was missing one side, so the toilet paper was just placed on the tank! We went to make a call to the front desk to report these things, but the phone was completely dead! My husband sat in the swivel chair to put on his shoes and the seat had a jelly like something on it and he got his pants dirty. The bath towels are small and thin. The staff was very kind upon checking in. I was using a walker and when I walked in the lady at the front desk walked me to my room. I needed to fill my water bottle before we left and a gentleman who was cleaning the dining area offered to fill it for me! At checkout, we calmly explained the issues to a woman at the counter. She assured us that she would look into our complaints. We’ve stayed at other Baymont hotels in NM and Arizona and those were of much higher quality.

Partner

8/10

Excellent

09 Apr 2026

James

Great view. Breakfast wasnt great. Waffle maker but no syrup. Cwreal tasted stale.

Self

10/10

Exceptional

03 Apr 2026

Michaela

Easy to find hotel, It was right off of the highway. This one is right across from a goodwill also and down from the Mall. Many shoppinh areas available. People mind theor own business at the hotel whcih is nice. And the staff is great!

Friends

4/10

Poor

30 Mar 2026

John

My deposit took a long time to get refunded.

4/10

Poor

29 Mar 2026

Ophelia

The room wasn’t cleaned properly. There was a big glob of what looked liked grease and food crumbs on the table and underneath it right when you walked in the door. Which is probably why they have cockroaches, I saw one in the bathroom. TV had no sound and picture was messed up but after a couple hours someone came up and wiggled some wires and fixed it. Probably wouldn’t stay here again unless in a pinch.

6/10

Pleasant

23 Mar 2026

Jim

The bed was firm, but comfortable. The carpet was wet, either from a leak in the plumbing or from being shampooed but not dried. The noise from barking dogs was annoying while the owners were out for dinner, but settled down when they came back. The room had a funky sour smell to it, possibly from the wet carpet. My standards are reasonably low, but this wasn't a stay I would like to repeat.

Self

6/10

Pleasant

19 Mar 2026

Frank

Average.

Partner

2/10

Poor

17 Mar 2026

Shannon

Furniture was dirty and /or needing of deep cleaning. Ask for a change of room do to cleanliness and was told no that the room waa up to par. I trally wish it would hav3 worked out but It didn't and i was sorely disappointed.

Family_with_children

6/10

Pleasant

17 Mar 2026

Pamela

The staff was amazing- hotel is dated but clean

Friends_and_family Family

4/10

Poor

15 Mar 2026

Jessica

Property is run down. Very dirty room, mold on the shower curtain and the drain was slow. no box of tissue or standard amenities in the room except for one tiny bar of soap (no plastic cup, no shampoo or body soap). The room was large- had a seperate seating area but the vinyl flooring throughout the room was very damaged and scratched up. Weird gross smells while walking the hall and in the elevator forced me to cover my nose with my shirt. I left early and did not finish my stay

2/10

Poor

14 Mar 2026

michelle

Pool closed. Tv didn’t work. Very dirty conditions everywhere. Lobby, floors, stairways rooms. Holes in multiple walls.

Friends_and_family Family

8/10

Excellent

11 Mar 2026

Indigo

Check in was simple and quick. A full rundown of the amenities was explained. We were charged a deposit and a pet fee in addition to the nightly rates. The pool is closed and doesn’t seem to be actively being worked on or opening anytime soon. There is only one ice machine for the entire hotel, on the first floor. There are snacks available for purchase in the lobby, and a continental breakfast in the morning. Our room was somewhat clean and a crew toiletries were given. There was some weird substance at the top of the curtains and ceiling, and the bathtub had some floaties after being filled. There were some loud neighbors but not bad enough that we felt disturbed. We felt we got what we paid for.

Family_with_children

8/10

Excellent

08 Mar 2026

Jacob

Location was very convenient as far as local restaurants and walmart just up the road. The staff was very nice and friendly and was willing to acomidate ur needs. The hotel its self needs a little love not trashy but just old. Pool was closed so cant coment on that.

Family_with_children

6/10

Pleasant

28 Feb 2026

Kyle

The place itself is a complete dump for sure but $50 a night, you get what you pay for and I understand that. Room was sub par in the cleanliness department. Shower head was leaking at the neck and I had stained towels. Again, get what you pay for. The only saving grace were the staff. They were very nice and made me feel welcome.

Self

2/10

Poor

08 Feb 2026

Molly

All around horrifiî I'm

,m

Business_and_leisure Family

2/10

Poor

08 Feb 2026

Molly

This place needs to be tore down. It's the nastiest, most disgusting,bed bug having, urine saturated carpet with blood stained pillows. It was horrific.

Business_and_leisure Pet

4/10

Poor

22 Jan 2026

Marshall

Checking in. Could not understand the lady at the desk. Very nice lobby, but need to work on your rooms. Every lamp shade torn, all firniture stained. Carpet stained. Hire me to get you better QNA

Business Partner

2/10

Poor

10 Jan 2026

Joanna

Room stunk. Door was so hard to open to the room. Pool wasn’t open. Room was dirty. Bed stunk . Curtains don’t close.

Leisure Family_with_children

2/10

Poor

10 Jan 2026

Troy

The first floor smells worse then some of the dog kennels ive volunteered in and our room on the second floor wasnt much better. The man at the desk tried to hustle us into payi g for 2 nights we get one free but on his account, so he could build his wyndham reward points. The back parkinglot was filled with people sitting in their cars, around the building and that same dog kennel smell was very present there as well.

Business_and_leisure Family

4/10

Poor

08 Jan 2026

Thomas

Room was really dirty and the elevator smelled like body older

Partner

4/10

Poor

06 Jan 2026

Melissa

My kids were nervous about a couple people lurking in the shadows watching us outside upon arrival. It took 10 minutes for someone to come to the desk to check us in(other then the 2 kids). The number they had on the desk to call to check in just rang to the front desk. They didnt even check my ID, just concerned about payment. Room was dark, dingy, and crammed. The pool being out of service was the final straw that left us going to another hotel 15 mins after we checked in(the pool pictures were a large part of why we took a chance on this hotel).Was hoping to find a hidden gem but its definitely not here. Felt very unsafe, especially travelling with kids.

Leisure Family

2/10

Poor

05 Jan 2026

Amanda

Breakfast was opennto homeless, our room was half as cleaned our tv has no service what so ever called twice for assistance got nowherd any didnt seem to care. Asked for room service cause some of our bedfing was dirty they just remade the beds with such dirty bedfing. Pool of course was broken like all the Wyndham's we stay at. This will be out lasy visit to any hotel or motel owned by them. Horrible experience!!

Leisure Family

6/10

Pleasant

02 Jan 2026

Francisco

The rooms were outdated and not very clean. Staff was friendly.

Leisure

10/10

Exceptional

02 Jan 2026

Rosa

Had the best hotel experience ever

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Brisa

Great customer service by the manager

2/10

Poor

28 Dec 2025

Ignacio

No one was in the front than they tell me the swimming pool is not working had to check out the next day

2/10

Poor

28 Dec 2025

Mary

Breakfast food was old and dinning area was unsanitary my room had roches told front desk and they did nothing about it so we couldn’t have food in room .hallway smelled all like dog poop but overall the whole property can use a lot of help also we had no microwave in our room but like like I needed it anyways

Family

10/10

Exceptional

21 Dec 2025

Tyrel

Nice room, attentive staff and acceptable breakfast

Leisure Family

2/10

Poor

14 Dec 2025

Jaimy

The room had a really strong pet aroma like cat spray. There was also some miscommunication about the length of my stay twice. Housekeeping walked in while I was changing clothes.

Business_and_leisure Self

8/10

Excellent

14 Dec 2025

Samantha

Great Breakfast!

Leisure Friends

10/10

Exceptional

07 Dec 2025

John

The shower in our room didn't seem to get as hot as expected. The breakfast was great. Probably the most impressive part. The gentleman that checked us in was outstanding. Overall very impressed. Would definitely recommend.

Partner

2/10

Poor

01 Dec 2025

robert

The property is in bad shape no management or maintenance staff available for 4 or 5 days on most days breakfast items were not available no phones in rooms TV in the bedroom had no service no maintenance staff available at all to fix items and disrepair sink was clogged the worst hotel I've ever stayed in

Business Partner

8/10

Excellent

23 Nov 2025

Troy

Easy checkin

10/10

Exceptional

21 Nov 2025

Christopher

Needs updated

Business Family

6/10

Pleasant

15 Nov 2025

Fidel

The air con wasnt that good

Leisure Family_with_children

4/10

Poor

15 Nov 2025

Roderick

Let's clarify somethings. The stay was okay, housekeepers well they complained about having to do there work though I made sure to even strip the bed before I transfered a room due to location or condition. Hire a breakfast attendant, hire a maintenance technician, place seating outside other then a plastic two seater bench. If people are staying extended you should still supply two ply toilet paper. The rates are two high for the quality, and I'm sorry but if your going to be on a power trip about how you accommodate people then do the walk not just the talk. Honestly the econ lodge has guaranteed breakfast every morning this place did not.

Some of the staff was exceptional, mainly satine she was positive. I left a review my first day just to be nice, and the blinders went off from there.

Partner

4/10

Poor

30 Oct 2025

Cathy

The hotel is extreme disrepair! Some days no bkfst at all. No room service the whole week. Had to go to front desk on multiple occasions to ask for toilet paoer and trashbags etc...

Friends_and_family Family

2/10

Poor

30 Oct 2025

Samuel

Cockroaches in room. Staff refused refund and lied to expedia mediator in regards to used time of room.

2/10

Poor

25 Oct 2025

Kelli

There are Roaches in the room! We killed several. The sink didnt drain. Paint was peeling off the walls.

6/10

Pleasant

21 Oct 2025

Aaron Jacob

The staff was great! The room had three pretty large bugs hanging out around the window area that I had to take care of. The shower curtain and some of our towels had stains on them. The sink was also broken and could use some repairs. Everything else worked great (AC, hot water, etc.). Cleanliness is obviously important and should be more of a priority. I would not stay here again based on that.

8/10

Excellent

13 Oct 2025

Alana

Would stay again

Leisure

2/10

Poor

09 Oct 2025

John

sink in the room wouldn't drain. bedbug bite on my face after the first night. I checked out early and asked for a refund for the first night. The bathtub was painted on the bottom and was peeling off and there was red coming through.

8/10

Excellent

08 Oct 2025

kelly

the stay was good.

Self

10/10

Exceptional

07 Oct 2025

John

Nice

2/10

Poor

06 Oct 2025

TJ

Our 4 Day Reservation was canceled without notice. The girl at the front desk claimed they had no rooms open, before even asking if we had a reservation or our name. The manager came down and claimed, \"we have plenty of rooms, just not for you.\" When we asked for the contract or proof of refund we were told the police were on their way to trespass us for being disrespectful.

Hotel was dirty and unwelcoming. There was a intoxicated couple sneaking a barking dog through the lobby, when the sign on the counter said no pets allowed. Homeless person laying against the building was a nice touch on the way out. Never got a refund but dodged a huge bullet.

Business Partner

8/10

Excellent

05 Oct 2025

Alexander

Nice location, had a Mountain View room. Room was okay, there was some trash left above the mini fridge, curtains were very stained. Pet deposit amount was different than what was listed in description and did not mention that it was non refundable.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Dale

Place is decent. Quiet. Lobby is nice. Rooms are dated. Bed was comfy. Breakfast was good. Pool has a slide. Good optuon for staying.

Business_and_leisure Self

6/10

Pleasant

28 Sep 2025

Kristi

Older hotel so need updates. The bed was comfy. The room had cloth chairs that had stains.

Friends_and_family Family

2/10

Poor

21 Sep 2025

James

Even though I had a reservation, they gave my room to someone else. They told me it was my fault I didn’t check in earlier. My daughter and I had to go to 4 other hotels before we found a room.

4/10

Poor

20 Sep 2025

Hayley

The mountain view was gorgeous and the service was good, however my husband and I had more negatives than positives when it came to our stay.

Our room had holes in the carpet, a flickering bathroom light that was very annoying to deal with, a shower head that made an awful squeaking sound when water passed through, the window leaked from the top when it rained a couple of times, and there were dead bugs in the light bulb cover in the bathroom.

Our free breakfast that we looked forward to was very disappointing with the warm foods only consisting of crockpot biscuits and gravy and boiled eggs that smelled terribly.
It seemed like the eggs weren't fresh at all and were reused each morning. We at least expected sausage, bacon, scrambled (fresh) eggs, and options for toast. Even the fresh fruit, which I tried, had quite a bit of bruising on them.

We wanted to enjoy a swim in the pool but found it just as gross as our room. We thought it was the lighting, but the water was green and dirty.

The worst part of our stay: my husband and I, when returning to our room for the night, always began feeling sick. After leaving, we would feel better. Both of us felt nauseous, intense headaches, and lack of appetite. We discovered mold in our A/C unit and desided to check out early for our safety.

I was very disappointed in our stay, unlike my past stay with this hotel. Due to the experiences we had, my husband or I won't be returning to this hotel any time in the future.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Elizabeth

Amazing stay

Leisure

4/10

Poor

09 Sep 2025

Verified traveler

Not the best

At least it was cheap. I think the best thing I can say is that there isn't bed bugs... I think.

Poorly maintained and shabby with an overwhelming smell of Fabuloso.

They absolutely should not be advertising a pool and hot tub. I suspect these last worked during the Obama administration.

Self

10/10

Exceptional

08 Sep 2025

julian

No

4/10

Poor

07 Sep 2025

Jim

The 1st room was under renovation. We complained and was given another room on the higher floor. This room was clean , but no coffee cups, bath soap and no extra toilet paper. We will not stay here again!

Leisure Partner

2/10

Poor

06 Sep 2025

Elizabeth

Rang the bell 3 times before staff showed up to check me in. Non-smoking room smells deeply of old cigarettes. TV did not work, was told someone will be there at 10pm who might be able to help fix the non-working TV. 3 pillows for a king size bed. Do not recommend, will not stay there again.

Business Partner

2/10

Poor

02 Sep 2025

Elmer

They show something that is not real, on the pictures looks different . I don’t recommend this hotel

Leisure Family

2/10

Poor

31 Aug 2025

Roseanne

They did not clean their rooms good at all there were dirty towels and other people’s underwear would never go there again.

2/10

Poor

31 Aug 2025

Kayla

Wish I could give ZERO stars

We booked three rooms and only ended up being able to stay in two because one absolutely reeked of cigarettes. When we complained they said there was nothing they could do becaue we booked through a third party and kept hanging up on hotels.com when they called.

We eneded up staying only 1 out of 2 nights because the other two rooms weren't good. One smelled like feet and was halfway through a remodel or damaged- no baseboard, half finished flooring, lifted the comforter to find hairs that weren't ours when we first got there, missing shower head. The third room smelled a little bit like cigarette smoke and musty laundry, had crusty sheets under the comfortable, cigarette burns the the comforter, 1/3 of a shower curtain.

Overall just very low quality. Awful drywall patches, dirty carpets even in hallways, they just dont care.

Friends_and_family Family

2/10

Poor

31 Aug 2025

Mike

This property rented rooms that should not have been occupied!

The bathroom ceiling was leaking and left a puddle on my floor, drapes were dirty and dingy, the TV was broken, there was paint chipping in the bathroom, the shower valves pulled out of the wall!

Will be cancelling payment

6/10

Pleasant

25 Aug 2025

todd

$25 for early check in.Pool and hot tub were closed. That would have been good to know in advance as that is why i book hotels. No big deal. First room had no tv nor fridge. They switched me to another and the key wasnt working. The girl at the desk did take carr of everything. After a quick nap, i realise that there is no toilet paper for the broken holder. Went to front deak, where another lady was asking for the se thing.. which they didnt have on hand but she did go get a roll and delivered to my room. Rooms have peeling paint everywhere. Hallways and carpet are dated but i do see housekeeping washing walls of the hallway and they seem to mop the elevator and reception area frequently. Breakfast is ok. This is a classic case of you get what you pay for. If you wanted a nice hotel you wouldve paid over $100. This isnt thailand lol im not mad at all. It is what it is. Probably wont stay here again

Leisure Self

8/10

Excellent

25 Aug 2025

James

Had a nice stay. An older hotel needing some work but bed was super comfortable and biscuits and gravy for breakfast was very good. Pool and hot tub were under renovation so not able to use

Leisure Partner

2/10

Poor

24 Aug 2025

Amy-Lynn

I would never stay here again. Rooms are overpriced for what you get and the pictures are extremely misleading.

Leisure Family

4/10

Poor

22 Aug 2025

Eric

I liked the price, the bed was very comfortable. And the room was clean, the issues i had was the continental breakfast was without many key items like butter, cream cheese, eggs, bacon, it was a drag. All and all if you are passing thru the Beautiful Colorado Springs in need of a room for cheap it is perfect the staff where nice.
Potter's Power Picks

Business Partner

2/10

Poor

21 Aug 2025

Kimberly

It was not worth the $68. To stay there and then we'll never stay there again. It is extremely dirty and disgusting. There is no screen on the window, so bugs fly in. There's no smoke detector, its laying on the table. There's blood in the bathroom walls, it's really dingy and dirty that gets never been cleaned. . I should have checked out as soon as I checked it. It was disgusting. I'm very surprised that people still stay there.
It needs completely renovated. I'm not sure when the carpet was last vacuums. Things in the room are broken. Don't work. It's sticky thing, dirty.

4/10

Poor

13 Aug 2025

TIKISHA

Needs an exterminator

The staff was very friendly, However, the pool was down for renovation IN THE SUMMER you think this is something they would put off until winter. That is the worst part...TINY LITTLE COCKROACHES all over the room. In the bathroom, kitchen, even the bed. If they would exterminate the stay would probably be a 5 but this is too gross not to mentioned.

Self

2/10

Poor

08 Aug 2025

Jennifer

The carpet is sticky, everything is worn down and there’s no door on the bedroom. It’s honestly disgusting and the price doesn’t reflect the condition at all.

Leisure Family

6/10

Pleasant

07 Aug 2025

Shahid

The overall cleanliness was average. The breakfast facilities was below average. The refrigerator was completely empty. No glass etc. Should have coffee selfmaking facilities.

Leisure

4/10

Poor

05 Aug 2025

Vanessa

Need we're comfortable and I'm good location, pool there was no usage it's under renovation. They also have no roll away cots. Breakfast had hair in it and didn't seem sanitary. But the people were kind and polite.

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Hannah

Beds are comfy, everything’s pretty clean, area around is a bit rough but not far from places, cheap place to get a quick night.

Leisure Partner

6/10

Pleasant

03 Aug 2025

Verified traveler

The pool was out of service, there were no water cups in room nor was there an ice bucket