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Five to Five

Kigali · Rwanda

KG 213 StView location

9.2/10Excellent158 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort9.0/109.0
Condition8.6/108.6
Neighborhood7.6/107.6
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Five to Five

The three-star Five to Five Hotel, conveniently located near the National Amahoro Stadium and Airtel HQ, offers a range of comfortable accommodations to suit various budgets. Whether you seek a luxurious experience or affordable lodging for your Rwandan adventure, our numerous options cater to your needs.

Enjoy a touch of class without breaking the bank. As a complimentary service, our professional drivers provide airport transfers, ensuring a swift 5-10 minute journey to the hotel. During your stay, take advantage of our complimentary shuttle service for local destinations.

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Located in Kigali (Remera), Five to Five Hotel is within a 10-minute walk of Stade Amahoro and BK Arena. This hotel is 1.2 mi (1.9 km) from Rwanda Development Board and 2.2 mi (3.6 km) from Kigali Convention Centre.

Make yourself at home in one of the 22 air-conditioned rooms featuring refrigerators and minibars. Your memory foam bed comes with premium bedding. Rooms have private balconies. Prepare your meals in the shared/communal kitchen. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment.

Private bathrooms with showers feature designer toiletries and bidets. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Kigali? This hotel has 861 square feet (80 square meters) of space consisting of conference space and a meeting room.

A roundtrip airport shuttle is complimentary (available 24 hours).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services

Check-in and check-out

Check-in from 2:00 PM
Check-in until 8:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve rollaway/extra beds
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Kitchen/kitchenette fee: USD 50 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Swahili

    English

    French

Nearby attractions

Stade Amahoro 0.5 km / 0.3 mi
BK Arena 0.6 km / 0.4 mi
Rwanda Development Board 1.5 km / 0.9 mi
Kimironko Market 2.5 km / 1.5 mi
Kigali Heights 2.6 km / 1.6 mi
University of Kigali 2.9 km / 1.8 mi
Kigali Business Centre 2.9 km / 1.8 mi
Kigali Convention Centre 2.9 km / 1.8 mi
Inema Art Center 3.7 km / 2.3 mi
Ivuka Arts Kigali 3.9 km / 2.4 mi
Nyandungu Urban Wetland Eco Tourism Park 4.3 km / 2.7 mi
Kigali Golf Club 4.6 km / 2.9 mi
Gikondo Market 5.6 km / 3.5 mi
Niyo Arts Center 6.1 km / 3.8 mi
Talking Through Art 7.4 km / 4.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2014
  • Number of floors (main building): 3
  • Single rooms: 3
  • Double rooms: 12
  • Suites: 1
  • Executive rooms: 2
  • hotel
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  • Visa
  • Maestro
  • Visa Electrón
Show 87 more facilities & services
  • City centre
  • Airport
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hire
  • Transfer service
  • Secure parking
  • Valet parking
  • Airport Shuttle
  • Room service
  • Laundry serviceExtra charge
  • Launderette
  • Medical service
  • Day-care centre
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Newspapers
  • Luggage room
  • Toaster
  • Dining area: 2
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Electric kettle: 2
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Banquet hall
  • Breakfast room
  • Conference room
  • Meeting room: 70
  • ProjectorExtra charge
  • Conference hostessExtra charge
  • Secretarial serviceExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Audio-visual equipment rentalExtra charge
  • Outdoor freshwater pool: 1
  • Children playground
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Breakfast served to the table
  • Continental breakfast
  • Hot breakfast
  • Early bird breakfast
  • Late riser breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Brunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Breakfast and dinner
  • Breakfast and lunch
  • No alcohol is served
  • Special dietary options
  • Picnic
  • Gluten-free meals
  • Vegetarian meal
  • Early Check-in
  • Early departure
  • Identification card at arrival
  • SafariExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE GRANDSUITE • GRANDSUI.GD

    Photos are not available for this room type.

    Five to Five

    SUITE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CITY VIEWTRIPLE • CITY VIEWTPL.CV

    Photos are not available for this room type.

    Five to Five

    TRIPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Five to Five

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Five to Five

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH DOUBLE BEDSINGLE • WITH DOUBLE BEDSGL.DB

    Photos are not available for this room type.

    Five to Five

    SINGLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ONE BEDDOUBLE • ONE BEDDBL.1B

    Photos are not available for this room type.

    Five to Five

    DOUBLE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B

    Photos are not available for this room type.

    Five to Five

    QUADRUPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ECONOMYSINGLE • ECONOMYSGL.EY

    Photos are not available for this room type.

    Five to Five

    SINGLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE WITH BALCONYTRIPLE • WITH BALCONYTPL.BL

    Photos are not available for this room type.

    Five to Five

    TRIPLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Five to Five

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1

    Photos are not available for this room type.

    Five to Five

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE BASICTRIPLE • BASIC • 3 Bedrooms • 45 m²TPL.Z1
    TRIPLE BASICPhoto unavailable1 photo

    Five to Five

    TRIPLE BASIC

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    3
    Room type
    TRIPLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.Z1

    Room amenities

    • Make-up mirror
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • Kitchen
    • Minibar
    • Mini fridge
    • Cooker
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set
    • Balcony
    • Terrace
    • Wi-fi
    • Wake-up service
    • Turndown service
    • 220V power supply
    • DVD player
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • TV
    • Children share the bed with parents
    • Smoke detector
    • Fireplace
    • Plug adaptor
    • Cable TV
    • Satellite TV
    • Fan
    • Welcome pack

    Facilities with extra charge

    • Safe
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BASICDOUBLE • BASIC • 1 Bedroom • 20 m²DBL.Z1
    DOUBLE BASICPhoto unavailable2 photos

    Five to Five

    DOUBLE BASIC

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.Z1

    Room amenities

    • Bathtub
    • Hairdryer
    • TV
    • Kitchen
    • Minibar
    • Mini fridge
    • 220V power supply
    • Turndown service
    • Wake-up service
    • Wi-fi
    • Cooker
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set
    • Balcony
    • Terrace
    • Fan
    • Welcome pack
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Children share the bed with parents
    • Smoke detector
    • Fireplace
    • DVD player
    • Plug adaptor
    • Cable TV
    • Satellite TV
    • Direct dial telephone
    • Bathroom
    • Shower

    Facilities with extra charge

    • Safe
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIORFAMILY ROOM • SUPERIORFAM.SU

    Photos are not available for this room type.

    Five to Five

    FAMILY ROOM SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GRAND DELUXEDOUBLE • GRAND DELUXEDBL.DX-GD

    Photos are not available for this room type.

    Five to Five

    DOUBLE GRAND DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GRAND DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN BASICTWIN • BASIC • 1 Bedroom • 15 m²TWN.Z1
    TWIN BASICPhoto unavailable1 photo

    Five to Five

    TWIN BASIC

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.Z1

    Room amenities

    • Children share the bed with parents
    • Toiletries
    • DVD player
    • 220V power supply
    • Turndown service
    • Wake-up service
    • Wi-fi
    • Smoke detector
    • Fireplace
    • Plug adaptor
    • Cable TV
    • Satellite TV
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Welcome pack
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Minibar
    • Mini fridge
    • Ironing set
    • Cooker
    • Tea and coffee making facilities
    • Washing machine
    • Bathroom
    • Shower
    • Bathtub
    • Fan
    • Terrace
    • Balcony

    Facilities with extra charge

    • Housekeeping
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE BASICSINGLE • BASIC • 1 Bedroom • 18 m²SGL.Z1
    SINGLE BASICPhoto unavailable1 photo

    Five to Five

    SINGLE BASIC

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.Z1

    Room amenities

    • Children share the bed with parents
    • Kitchen
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom
    • Mini fridge
    • Cooker
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set
    • Balcony
    • Terrace
    • Wi-fi
    • Wake-up service
    • Turndown service
    • 220V power supply
    • DVD player
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Welcome pack
    • Fan
    • Satellite TV
    • Cable TV
    • Plug adaptor
    • Fireplace
    • Smoke detector
    • Minibar

    Facilities with extra charge

    • Safe
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Five to Five

9.2
Excellent
158 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
8.6 /10
Neighborhood
7.6 /10
Amenities
8.6 /10
75 reviews shown
10/10
Exceptional
16 Jul 2026
Maggie
This is a very convenient hotel for arrival or departure from Kigali. Staff was super helpful in many ways
Self
10/10
Exceptional
06 Jun 2026
OLORUNTOBA
Basically what you see is what you get. The rooms were clean, the amenities were upto standard and the staff were very friendly. I had a great time.
Self
10/10
Exceptional
05 Jun 2026
Laurie
Great hotel, friendly staff
Partner
8/10
Excellent
21 Apr 2026
Alberto
We stayed at this property twice during our recent trip. We very much enjoyed it. It is conveniently located, good priced, the staff is very amicable. Only slight disappointment was perhaps the breakfast choices. They could do better. But I would highly recommend.
Family
8/10
Excellent
12 Feb 2026
Dean
Clean, quiet, lots of friendly staff, 24 hour restaurant, shuttle to airport

Restaurant has mostly terrace seating (covered) with a great view of the lower city as well as the hills beyond
8/10
Excellent
08 Feb 2026
Matthew
Staff was very kind. I was just here for one night but it was comfortable. They allowed me a late check-out. Very convenient for the airport.
8/10
Excellent
13 Oct 2025
Pilar
Very helpful staff who accommodated me after getting ill.
Business_and_leisure Self
8/10
Excellent
05 Sep 2025
Christine
With the exception of a very firm bed, which is standard for East Africa, and inconsistency in shower water temperature, Five to Five was great.
10/10
Exceptional
18 Jul 2025
Verified traveler

Give 5 to 5 a try!

Superb service, clean room and facilities, great breakfast, and an amazing view. Highly recommend!
Self
8/10
Excellent
04 Jul 2025
Frannetta
Staff just needs to do better with telling us to turn on the refrigerator behind it or turning on the hot water outside the room as we had none.
The toilet has a huge leak and they just said “ laundry was closed” so no extra towels.
Leisure Partner
8/10
Excellent
11 May 2025
Felicia
The staff was super friendly and the food was delicious.
Leisure Self
10/10
Exceptional
29 Mar 2025
Jozef

Excellent Service!

The staff are amazing! Everyone goes the extra .mile and thet exceed expectations every time. Our company uses this hotel often and will continue to do so. Value for money and good located.
Business
10/10
Exceptional
18 Feb 2025
Liliana

A piece or Heaven in Kigali

Amazing hotel. Staff go above and beyond to meet your needs and are super friendly and courteous. I will return to Five to Five hotel.
Self
8/10
Excellent
10 Feb 2025
lehlohonolo
I booked the room with a kitchen but was not given one.
Business
6/10
Pleasant
14 Dec 2024
Arun
very small room for 100usd a day hotel. getting in to bathroom is a chore. breakfast mediocre. more of a over night stay hotel for people coming late night and moving next day
10/10
Exceptional
18 Aug 2024
Stephen
Excellent in every way. I've stayed there three times and will again.
Business Self
10/10
Exceptional
24 Jul 2024
Seydou
Excellent staff, clean and nice room. Ride to/from airport. I recommend this hotel to everyone.
Business Self
8/10
Excellent
30 Jun 2024
Florence

Ok stay here

This hotel was rated as a 4 star hotel. Our room was a city view with three beds. The space was quite small and cramped. It was not a luxury hotel. The rooms on the mountain side will have had nice views. I got a good discount with booking on hotels.com. I would stay here again with this discount only, not full price. The restaurant was fine.
Friends_and_family Family
8/10
Excellent
28 May 2024
Doxiades
Shower and bathroom need updates
2/10
Poor
26 May 2024
Mishael

Wrong room and refusal of refund after agreement

I booked a room on the 22/05/2024 for my sister and her son. They arrived at 3pm to check in, they were told the room was not ready. later, they were taken to the room but the bed sheets were not done. To make matters worst the room was not the one I saw on hotels.com. I asked the five to five receptionist why this was, she stated that was last room they had but they can issue me a refund if I wanted cancellation and I agreed with her . As per our agreement, I contacted hotels.com to cancel the booking and issue me a refund. And told me that they will do this but fist they have to contact the hotel and after giving them the name of person I made agreement with, I ended my chat with hotels.com. This morning, I had an email from hotels.com which told me that five to five refused to issue me a refund. I will make sure that either Hotels.com or five to five issue me a refund because I recorded all our chat and calls.
In addition to this, While waiting for their room to be ready, my sister told me they hotel workers ignored her and her son but while giving refreshers and waters to their white their guests. My sister and her son felt really upset and told me they would never stay in the hotel.
10/10
Exceptional
16 May 2024
Josef
Five to Five Hotel is a great place to stay. The staff is kind and courteous. The rooms are clean and convenient. The dining was spectacular and the patio area was safe, quiet, and and very beautiful. I will stay there on my future visits.
Business Self
2/10
Poor
15 May 2024
Madjula
As soon as I arrived, people at the front desk were asleep. The rooms were old and dated. The showers didn’t even have hot water. The hotel is overall terrible and would not return. I only stayed for one night and that was more than enough. Would not recommend
10/10
Exceptional
30 Apr 2024
William
The staff was very profesional and helpful. They picked us up from the airport after a very late arrival. They were veryy good at communicating and making sure our needs were met.
Leisure Friends
6/10
Pleasant
30 Apr 2024
Ronald
Property is convenient to airport and a few eating places. Restaurant is good and free breakfast is nice.
Water supply is there but no pressure. The BED is so HARD I am still hurting several days after leaving. Staff was very kind and gracious.
Business Self
10/10
Exceptional
07 Apr 2024
ellyn
Wonderful staff. One would have thought I was the Queen..hot towel in the restaurant before a glass of wine. Every night.
Leisure Self
10/10
Exceptional
06 Feb 2024
Mikhail
Lovely place to stay
Leisure Partner
10/10
Exceptional
30 Jan 2024
ROLAND
The staff are always welcoming and very helpful. The breakfast is very good. The rooms are good. Food is available 24/7. It is a great place to stay at having just arrived at the airport.
The dining area is good. But the hotel lacks a lounge where you can just sit and relax if you stay more than one night.
Leisure Friends
10/10
Exceptional
23 Jan 2024
Olabisi O.

Really cool

The food was really good and the trip to the airport was great
Friends_and_family Friends
6/10
Pleasant
20 Jan 2024
Verified traveler

Indifferent

Not nice
Self
10/10
Exceptional
18 Jan 2024
Stephen
I have been here more than once and the service is second to none.
Business Self
8/10
Excellent
22 Nov 2023
Kristine

Pleasant, reasonably priced hotel

Good location from the airport. Responsive staff. Room was fine and air conditioning worked well. Not fancy but had all amenities. Restaurants nearby.
Business
10/10
Exceptional
17 Nov 2023
Melvyn
Lovely environment
Business Self
8/10
Excellent
11 Nov 2023
Karl
Convenient to airport with free shuttle. Breakfast was excellent.
Business Self
10/10
Exceptional
02 Oct 2023
Salvatore
Not very far very from the airport and has a shuttle bus to pick you up from the airport
Leisure Self
10/10
Exceptional
16 Jun 2023
Jeffrey

Best hotel in Rwanda

Best Hotel in Rwanda


User
Make this review sound better and more concise \" We stayed at the Five to Five hotel. I want to give this the highest number of stars as possible. We have stayed at several hotels while in Rwanda, but this one was the best. They provided us with outstanding customer service, 5 star hotel assistance and the hotel rooms were immaculate. The food, breakfast and Dinner, was better than any restaurant we have been to. We stayed in room 212 which was cleaned everytime we would leave for the day. I am so pleased to have stayed in this hotel. All the staff were perfectly accommodating. I would recommend anyone coming from America to stay at this hotel. It is priced very well for everything you get.\"

ChatGPT
We had the pleasure of staying at the Five to Five hotel during our time in Rwanda, and it truly exceeded our expectations. This hotel deserves the highest rating possible. Having stayed at several hotels in the area, we can confidently say that Five to Five stands out as the best. The level of customer service was exceptional, with staff going above and beyond to ensure our comfort. The hotel provided top-notch assistance, creating a truly luxurious experience. The rooms were impeccably clean and well-maintained, and we especially appreciated the attention to detail in room 212, which was serviced daily.

The culinary experience at Five to Five surpassed any restaurant we have visited. Both breakfast and dinner were delightful, offering a range of del
Partner
10/10
Exceptional
05 Jun 2023
Rocci
Everything and everyone was awesome!!
Leisure Family_with_children
8/10
Excellent
07 May 2023
Karim
the hotel provided transportation from and to the airport, the staff was very nice
Business Self
10/10
Exceptional
29 Apr 2023
Ronald
Been here a few times and enjoyed. Great staff. Good internet and breakfast.
Business Self
8/10
Excellent
16 Apr 2023
Anguyo
Hot towel and cold drink, very nice and friendly staff.

Need floor towels in the bathrooms!
Business Partner
8/10
Excellent
05 Apr 2023
Al
Good value good people.
Leisure Self
10/10
Exceptional
27 Feb 2023
Verified traveler
The room was very comfortable and it had excellent internet service. I was able to work without interruption all day!
Business_and_leisure Self
6/10
Pleasant
06 Feb 2023
Katie
It was okay
Self
4/10
Poor
06 Feb 2023
Jonnie
We picked this place because it had decent reviews and was very close to the airport but sadly the noise from outside was so loud we could barely sleep even after changing rooms . Not to mention we saw 2 different prostitute situations happening in the hotel which made it very uncomfortable to sleep without being completely disgusted. Great for a cheap night close to the airport if you don’t mind the things I mentioned. The staff was all very friendly though!!!
Leisure Partner
10/10
Exceptional
20 Jan 2023
Zubairu
It was a nice hotel to stay
Business Self
10/10
Exceptional
13 Jan 2023
Malcolm
Amazing staff we met us from the airport in the middle of the night.
Attentive to our needs, rooms spacious, clean with useful provisions
Leisure Friends
10/10
Exceptional
12 Jan 2023
ROLAND
My third visit and I will come again
8/10
Excellent
07 Jan 2023
Jacqueline
The staff and service is excellent. The rooms could use some improvements. However, still worth the stay and definitely returning if I visit Rwanda again. It was like a home away from home.
Leisure Partner
6/10
Pleasant
11 Dec 2022
David
Staff was great., Welcomed with a nice glass of passion fruit juice. But nearby, seemingly right outside my window, which I could not completely close, there was a lot of loud talking until about 4 am. Terrible sleep. Perhaps there is a quiet side?
Business Self
10/10
Exceptional
02 Nov 2022
George
Nice and comfortable
6/10
Pleasant
29 Oct 2022
Kingsley
This property needs a renovation; lots of things are old and getting rusty; breakfast options are limited; staff are overstretched; they are certainly doing their best but for the price they charge they need to offer a premium service.
10/10
Exceptional
25 Oct 2022
Maal Maker
Everything is Excellent. Love the place so much
Leisure Self
10/10
Exceptional
24 Oct 2022
George
Nice service
Leisure Partner
10/10
Exceptional
22 Sep 2022
Tafirenyika
The staff was very attentive and helpful. The 24/7 room service/kitchen was great too - a full menu of food options available to order at anytime. I had a very late arrival and check-in but was able to order a complete dinner cooked from scratch. I will be back to this hotel!
Business Self
10/10
Exceptional
22 Sep 2022
Richard
I enjoyed my stay at the hotel. The staff are the best. They always had a smile on their faces and willing to assist in whatever way possible. Also, the restaurant had some amazing food.
Leisure Self
10/10
Exceptional
31 Aug 2022
Kevin
The people were great and it was good value for the money.
Business
10/10
Exceptional
16 Jul 2022
Michael
I liked the experience
10/10
Exceptional
29 May 2022
Nurudeen
The staff are professional, dedicated and polite.
Business_and_leisure Family
8/10
Excellent
15 May 2022
Hugh
Very friendly and helpful staff. A budget choice with some nice touches such as the provision of toothbrushes and toothpaste. One omission was no tissues in the room, and the plumbing could do with improvement. However a great choice if you want to be in a very central part of town amongst the local people, rather than isolating yourself in one of the upmarket Western chains. Great views across Kigali from the restaurant and the most rooms, some of which have balconies. There is also an attractive outside space for the evening. Wi-Fi was usable most of the time but some short outages especially if viewing films.
We would certainly go back.
Business
10/10
Exceptional
15 May 2022
Ronald
Really nice place with great staff. Bed was comfortable, Breakfast was tasty.
Business Self
10/10
Exceptional
21 Apr 2022
francesca fernanda
the hotel is basic but keep a very good standard. Wi Fi works very nicely, few international channel at the TV, a good quality restaurant (and cheap), good breakfast, very clean property and most of all, an extremely good, always ready to help and and very respectful staff. It is the staff who make the difference. Rooms are not big, but for one person are perfect.
Business Self
10/10
Exceptional
28 Jan 2022
Belinda

My Review

I had a good stay at Five to Five. The staff was friendly and the included breakfast was delicious. The fresh juice was amazing.
Self
10/10
Exceptional
03 Aug 2021
desrine
My attention was focus on five to five hotel staff. They are very friendly and helpful. They are the best. I have lots of respect for all of them.
Leisure Self
8/10
Excellent
05 Jun 2021
Verified traveler
We were received by jolly lady she gave us good company as we waited for the shuttle! We were received at the hotel by a polite gentleman. I would sleep at your facility again! The bathroom glass doors need to be cleaned better.
10/10
Exceptional
26 May 2021
Verified traveler
Great budget hotel
Business_and_leisure Self
6/10
Pleasant
12 Apr 2021
Verified traveler

Good for one night, no more.

Very loud, impossible to sleep past 5AM if you’re on the street (entrance) side so ask for a room facing the nicer view to the back of the hotel. Air conditioning didn’t work and after two calls was finally moved to another room, but the second room had a leaking toilet all over the floor. The pictures for the booking show a kitchenette, we got a tiny room without a kitchenette. Good breakfast with vegan and vegetarian options. Extremely friendly, caring, and professional staff but the English barrier is present so communication must be slow and clear to ensure no misunderstandings take place. Wi-Fi was 10 MB/s and the internet connection was strong and stable. Overall, this place did the job for the 24h mandatory quarantine but I wouldn’t stay longer.
Self
10/10
Exceptional
24 Jan 2021
Verified traveler
this was my 3rd time staying at this hotel and my experience was amazing like usual. i traveled with my fiancé this time and he was also amazed by the staff and the way they took care of us. their restaurant is great too! i will always come back here every time i visit Kigali.
Leisure Partner
8/10
Excellent
07 Jan 2021
Robert
Restaurant on-site was good with many food options. Because of Covid curfew, all local restaurants closed at 6pm but we could eat at the hotel later. Staff was friendly and most know English:)
Kind of a long check-in process...had to fill out a form with the same info I had already submitted on-line. Rooms were clean but mattresses are old & very uncomfortable because you can feel the metal springs when you lay on it.
Friends_and_family Friends
8/10
Excellent
26 Mar 2020
Verified traveler
Helpful staff. Close to airport. Breakfast was decent.
Leisure Self
10/10
Exceptional
22 Mar 2020
Verified traveler
The second time I stay at Five to Five and just love it 😁 close to the airport and also close to shops and things you will need... restaurant offers great food. Thank you for an amazing stay and you will definitely see me again.
Leisure Family
10/10
Exceptional
17 Feb 2020
Verified traveler
Very nice hotel with lovely staff. It has a nice restaurant too. I would definitely stay here again.
Business_and_leisure Self
8/10
Excellent
13 Feb 2020
Joseph

Nice experience at Five to Five

Pleasing experience, but the bed creaks. The food is quite good.
Partner
10/10
Exceptional
25 Jan 2020
Verified traveler
This service and hospitality here are amazing! Location isn't the best, but it's still an amazing place to stay!
Friends_and_family Friends
8/10
Excellent
25 Jan 2020
Verified traveler
Very good option for an overnight in Kigali on a budget. Nice hotel, complimentary airport rides, great breakfast.
Business Self
10/10
Exceptional
06 Jan 2020
Verified traveler
Beautiful view. Excellent service and great food. A bit of a squeeze to get two beds and a little fridge into a small room.
Friends_and_family Family
10/10
Exceptional
08 Dec 2019
Marius

They know how to make you feel welcome

They make you feel important and cared for! the are extremely friendly and helpful. Great place to stay.
Business

Location & surroundings

Five to Five
KG 213 St, Kigali, Rwanda

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Five to Five

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