Five to Five

Rwanda , Kigali
KIGALI , KG 213 St
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75 reviews shown

10/10

Exceptional

06 Jun 2026

OLORUNTOBA

Basically what you see is what you get. The rooms were clean, the amenities were upto standard and the staff were very friendly. I had a great time.

Self

10/10

Exceptional

05 Jun 2026

Laurie

Great hotel, friendly staff

Partner

8/10

Excellent

21 Apr 2026

Alberto

We stayed at this property twice during our recent trip. We very much enjoyed it. It is conveniently located, good priced, the staff is very amicable. Only slight disappointment was perhaps the breakfast choices. They could do better. But I would highly recommend.

Family

8/10

Excellent

12 Feb 2026

Dean

Clean, quiet, lots of friendly staff, 24 hour restaurant, shuttle to airport

Restaurant has mostly terrace seating (covered) with a great view of the lower city as well as the hills beyond

8/10

Excellent

08 Feb 2026

Matthew

Staff was very kind. I was just here for one night but it was comfortable. They allowed me a late check-out. Very convenient for the airport.

8/10

Excellent

13 Oct 2025

Pilar

Very helpful staff who accommodated me after getting ill.

Business_and_leisure Self

8/10

Excellent

05 Sep 2025

Christine

With the exception of a very firm bed, which is standard for East Africa, and inconsistency in shower water temperature, Five to Five was great.

10/10

Exceptional

18 Jul 2025

Verified traveler

Give 5 to 5 a try!

Superb service, clean room and facilities, great breakfast, and an amazing view. Highly recommend!

Self

8/10

Excellent

04 Jul 2025

Frannetta

Staff just needs to do better with telling us to turn on the refrigerator behind it or turning on the hot water outside the room as we had none.
The toilet has a huge leak and they just said “ laundry was closed” so no extra towels.

Leisure Partner

8/10

Excellent

11 May 2025

Felicia

The staff was super friendly and the food was delicious.

Leisure Self

10/10

Exceptional

29 Mar 2025

Jozef

Excellent Service!

The staff are amazing! Everyone goes the extra .mile and thet exceed expectations every time. Our company uses this hotel often and will continue to do so. Value for money and good located.

Business

10/10

Exceptional

18 Feb 2025

Liliana

A piece or Heaven in Kigali

Amazing hotel. Staff go above and beyond to meet your needs and are super friendly and courteous. I will return to Five to Five hotel.

Self

8/10

Excellent

10 Feb 2025

lehlohonolo

I booked the room with a kitchen but was not given one.

Business

6/10

Pleasant

14 Dec 2024

Arun

very small room for 100usd a day hotel. getting in to bathroom is a chore. breakfast mediocre. more of a over night stay hotel for people coming late night and moving next day

10/10

Exceptional

18 Aug 2024

Stephen

Excellent in every way. I've stayed there three times and will again.

Business Self

10/10

Exceptional

24 Jul 2024

Seydou

Excellent staff, clean and nice room. Ride to/from airport. I recommend this hotel to everyone.

Business Self

8/10

Excellent

30 Jun 2024

Florence

Ok stay here

This hotel was rated as a 4 star hotel. Our room was a city view with three beds. The space was quite small and cramped. It was not a luxury hotel. The rooms on the mountain side will have had nice views. I got a good discount with booking on hotels.com. I would stay here again with this discount only, not full price. The restaurant was fine.

Friends_and_family Family

8/10

Excellent

28 May 2024

Doxiades

Shower and bathroom need updates

2/10

Poor

26 May 2024

Mishael

Wrong room and refusal of refund after agreement

I booked a room on the 22/05/2024 for my sister and her son. They arrived at 3pm to check in, they were told the room was not ready. later, they were taken to the room but the bed sheets were not done. To make matters worst the room was not the one I saw on hotels.com. I asked the five to five receptionist why this was, she stated that was last room they had but they can issue me a refund if I wanted cancellation and I agreed with her . As per our agreement, I contacted hotels.com to cancel the booking and issue me a refund. And told me that they will do this but fist they have to contact the hotel and after giving them the name of person I made agreement with, I ended my chat with hotels.com. This morning, I had an email from hotels.com which told me that five to five refused to issue me a refund. I will make sure that either Hotels.com or five to five issue me a refund because I recorded all our chat and calls.
In addition to this, While waiting for their room to be ready, my sister told me they hotel workers ignored her and her son but while giving refreshers and waters to their white their guests. My sister and her son felt really upset and told me they would never stay in the hotel.

10/10

Exceptional

16 May 2024

Josef

Five to Five Hotel is a great place to stay. The staff is kind and courteous. The rooms are clean and convenient. The dining was spectacular and the patio area was safe, quiet, and and very beautiful. I will stay there on my future visits.

Business Self

2/10

Poor

15 May 2024

Madjula

As soon as I arrived, people at the front desk were asleep. The rooms were old and dated. The showers didn’t even have hot water. The hotel is overall terrible and would not return. I only stayed for one night and that was more than enough. Would not recommend

10/10

Exceptional

30 Apr 2024

William

The staff was very profesional and helpful. They picked us up from the airport after a very late arrival. They were veryy good at communicating and making sure our needs were met.

Leisure Friends

6/10

Pleasant

30 Apr 2024

Ronald

Property is convenient to airport and a few eating places. Restaurant is good and free breakfast is nice.
Water supply is there but no pressure. The BED is so HARD I am still hurting several days after leaving. Staff was very kind and gracious.

Business Self

10/10

Exceptional

07 Apr 2024

ellyn

Wonderful staff. One would have thought I was the Queen..hot towel in the restaurant before a glass of wine. Every night.

Leisure Self

10/10

Exceptional

06 Feb 2024

Mikhail

Lovely place to stay

Leisure Partner

10/10

Exceptional

30 Jan 2024

ROLAND

The staff are always welcoming and very helpful. The breakfast is very good. The rooms are good. Food is available 24/7. It is a great place to stay at having just arrived at the airport.
The dining area is good. But the hotel lacks a lounge where you can just sit and relax if you stay more than one night.

Leisure Friends

10/10

Exceptional

23 Jan 2024

Olabisi O.

Really cool

The food was really good and the trip to the airport was great

Friends_and_family Friends

6/10

Pleasant

20 Jan 2024

Verified traveler

Indifferent

Not nice

Self

10/10

Exceptional

18 Jan 2024

Stephen

I have been here more than once and the service is second to none.

Business Self

8/10

Excellent

22 Nov 2023

Kristine

Pleasant, reasonably priced hotel

Good location from the airport. Responsive staff. Room was fine and air conditioning worked well. Not fancy but had all amenities. Restaurants nearby.

Business

10/10

Exceptional

17 Nov 2023

Melvyn

Lovely environment

Business Self

8/10

Excellent

11 Nov 2023

Karl

Convenient to airport with free shuttle. Breakfast was excellent.

Business Self

10/10

Exceptional

02 Oct 2023

Salvatore

Not very far very from the airport and has a shuttle bus to pick you up from the airport

Leisure Self

10/10

Exceptional

16 Jun 2023

Jeffrey

Best hotel in Rwanda

Best Hotel in Rwanda

User
Make this review sound better and more concise \" We stayed at the Five to Five hotel. I want to give this the highest number of stars as possible. We have stayed at several hotels while in Rwanda, but this one was the best. They provided us with outstanding customer service, 5 star hotel assistance and the hotel rooms were immaculate. The food, breakfast and Dinner, was better than any restaurant we have been to. We stayed in room 212 which was cleaned everytime we would leave for the day. I am so pleased to have stayed in this hotel. All the staff were perfectly accommodating. I would recommend anyone coming from America to stay at this hotel. It is priced very well for everything you get.\"

ChatGPT
We had the pleasure of staying at the Five to Five hotel during our time in Rwanda, and it truly exceeded our expectations. This hotel deserves the highest rating possible. Having stayed at several hotels in the area, we can confidently say that Five to Five stands out as the best. The level of customer service was exceptional, with staff going above and beyond to ensure our comfort. The hotel provided top-notch assistance, creating a truly luxurious experience. The rooms were impeccably clean and well-maintained, and we especially appreciated the attention to detail in room 212, which was serviced daily.

The culinary experience at Five to Five surpassed any restaurant we have visited. Both breakfast and dinner were delightful, offering a range of del

Partner

10/10

Exceptional

05 Jun 2023

Rocci

Everything and everyone was awesome!!

Leisure Family_with_children

8/10

Excellent

07 May 2023

Karim

the hotel provided transportation from and to the airport, the staff was very nice

Business Self

10/10

Exceptional

29 Apr 2023

Ronald

Been here a few times and enjoyed. Great staff. Good internet and breakfast.

Business Self

8/10

Excellent

16 Apr 2023

Anguyo

Hot towel and cold drink, very nice and friendly staff.

Need floor towels in the bathrooms!

Business Partner

8/10

Excellent

05 Apr 2023

Good value good people.

Leisure Self

10/10

Exceptional

27 Feb 2023

Verified traveler

The room was very comfortable and it had excellent internet service. I was able to work without interruption all day!

Business_and_leisure Self

6/10

Pleasant

06 Feb 2023

Katie

It was okay

Self

4/10

Poor

06 Feb 2023

Jonnie

We picked this place because it had decent reviews and was very close to the airport but sadly the noise from outside was so loud we could barely sleep even after changing rooms . Not to mention we saw 2 different prostitute situations happening in the hotel which made it very uncomfortable to sleep without being completely disgusted. Great for a cheap night close to the airport if you don’t mind the things I mentioned. The staff was all very friendly though!!!

Leisure Partner

10/10

Exceptional

20 Jan 2023

Zubairu

It was a nice hotel to stay

Business Self

10/10

Exceptional

13 Jan 2023

Malcolm

Amazing staff we met us from the airport in the middle of the night.
Attentive to our needs, rooms spacious, clean with useful provisions

Leisure Friends

10/10

Exceptional

12 Jan 2023

ROLAND

My third visit and I will come again

8/10

Excellent

07 Jan 2023

Jacqueline

The staff and service is excellent. The rooms could use some improvements. However, still worth the stay and definitely returning if I visit Rwanda again. It was like a home away from home.

Leisure Partner

6/10

Pleasant

11 Dec 2022

David

Staff was great., Welcomed with a nice glass of passion fruit juice. But nearby, seemingly right outside my window, which I could not completely close, there was a lot of loud talking until about 4 am. Terrible sleep. Perhaps there is a quiet side?

Business Self

10/10

Exceptional

02 Nov 2022

George

Nice and comfortable

6/10

Pleasant

29 Oct 2022

Kingsley

This property needs a renovation; lots of things are old and getting rusty; breakfast options are limited; staff are overstretched; they are certainly doing their best but for the price they charge they need to offer a premium service.

10/10

Exceptional

25 Oct 2022

Maal Maker

Everything is Excellent. Love the place so much

Leisure Self

10/10

Exceptional

24 Oct 2022

George

Nice service

Leisure Partner

10/10

Exceptional

22 Sep 2022

Tafirenyika

The staff was very attentive and helpful. The 24/7 room service/kitchen was great too - a full menu of food options available to order at anytime. I had a very late arrival and check-in but was able to order a complete dinner cooked from scratch. I will be back to this hotel!

Business Self

10/10

Exceptional

22 Sep 2022

Richard

I enjoyed my stay at the hotel. The staff are the best. They always had a smile on their faces and willing to assist in whatever way possible. Also, the restaurant had some amazing food.

Leisure Self

10/10

Exceptional

31 Aug 2022

Kevin

The people were great and it was good value for the money.

Business

10/10

Exceptional

16 Jul 2022

Michael

I liked the experience

10/10

Exceptional

29 May 2022

Nurudeen

The staff are professional, dedicated and polite.

Business_and_leisure Family

8/10

Excellent

15 May 2022

Hugh

Very friendly and helpful staff. A budget choice with some nice touches such as the provision of toothbrushes and toothpaste. One omission was no tissues in the room, and the plumbing could do with improvement. However a great choice if you want to be in a very central part of town amongst the local people, rather than isolating yourself in one of the upmarket Western chains. Great views across Kigali from the restaurant and the most rooms, some of which have balconies. There is also an attractive outside space for the evening. Wi-Fi was usable most of the time but some short outages especially if viewing films.
We would certainly go back.

Business

10/10

Exceptional

15 May 2022

Ronald

Really nice place with great staff. Bed was comfortable, Breakfast was tasty.

Business Self

10/10

Exceptional

21 Apr 2022

francesca fernanda

the hotel is basic but keep a very good standard. Wi Fi works very nicely, few international channel at the TV, a good quality restaurant (and cheap), good breakfast, very clean property and most of all, an extremely good, always ready to help and and very respectful staff. It is the staff who make the difference. Rooms are not big, but for one person are perfect.

Business Self

10/10

Exceptional

28 Jan 2022

Belinda

My Review

I had a good stay at Five to Five. The staff was friendly and the included breakfast was delicious. The fresh juice was amazing.

Self

10/10

Exceptional

03 Aug 2021

desrine

My attention was focus on five to five hotel staff. They are very friendly and helpful. They are the best. I have lots of respect for all of them.

Leisure Self

8/10

Excellent

05 Jun 2021

Verified traveler

We were received by jolly lady she gave us good company as we waited for the shuttle! We were received at the hotel by a polite gentleman. I would sleep at your facility again! The bathroom glass doors need to be cleaned better.

10/10

Exceptional

26 May 2021

Verified traveler

Great budget hotel

Business_and_leisure Self

6/10

Pleasant

12 Apr 2021

Verified traveler

Good for one night, no more.

Very loud, impossible to sleep past 5AM if you’re on the street (entrance) side so ask for a room facing the nicer view to the back of the hotel. Air conditioning didn’t work and after two calls was finally moved to another room, but the second room had a leaking toilet all over the floor. The pictures for the booking show a kitchenette, we got a tiny room without a kitchenette. Good breakfast with vegan and vegetarian options. Extremely friendly, caring, and professional staff but the English barrier is present so communication must be slow and clear to ensure no misunderstandings take place. Wi-Fi was 10 MB/s and the internet connection was strong and stable. Overall, this place did the job for the 24h mandatory quarantine but I wouldn’t stay longer.

Self

10/10

Exceptional

24 Jan 2021

Verified traveler

this was my 3rd time staying at this hotel and my experience was amazing like usual. i traveled with my fiancé this time and he was also amazed by the staff and the way they took care of us. their restaurant is great too! i will always come back here every time i visit Kigali.

Leisure Partner

8/10

Excellent

07 Jan 2021

Robert

Restaurant on-site was good with many food options. Because of Covid curfew, all local restaurants closed at 6pm but we could eat at the hotel later. Staff was friendly and most know English:)
Kind of a long check-in process...had to fill out a form with the same info I had already submitted on-line. Rooms were clean but mattresses are old & very uncomfortable because you can feel the metal springs when you lay on it.

Friends_and_family Friends

8/10

Excellent

26 Mar 2020

Verified traveler

Helpful staff. Close to airport. Breakfast was decent.

Leisure Self

10/10

Exceptional

22 Mar 2020

Verified traveler

The second time I stay at Five to Five and just love it 😁 close to the airport and also close to shops and things you will need... restaurant offers great food. Thank you for an amazing stay and you will definitely see me again.

Leisure Family

10/10

Exceptional

17 Feb 2020

Verified traveler

Very nice hotel with lovely staff. It has a nice restaurant too. I would definitely stay here again.

Business_and_leisure Self

8/10

Excellent

13 Feb 2020

Joseph

Nice experience at Five to Five