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Four Points by Sheraton Arusha,The Arusha Hotel

Arusha · Tanzania

Po Box 88 - Clock Tower Roundabout, 88 YesView location

8.8/10Excellent170 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.6/108.6
Condition8.8/108.8
Location8.6/108.6
Neighborhood7.6/107.6
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points by Sheraton Arusha,The Arusha Hotel

Enjoy numerous recreational amenities at this colonial-style hotel, including an outdoor pool, spa tub, and fitness center. Stay connected with complimentary Wi-Fi, and take advantage of convenient services such as concierge assistance and gift shops/newsstands. Dine at the on-site restaurant, or enjoy 24-hour room service.

Unwind with a drink at the bar/lounge or poolside bar. Buffet breakfast is available daily (for a fee). Business amenities include complimentary wired internet access, a business center, and express check-in. Free self-parking is available. The 114 air-conditioned rooms feature iPod docking stations, minibars, and cable TV.

Private bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Safes and desks are also provided, and housekeeping is offered daily. Located near the Arusha Clock Tower, the hotel is a short distance from attractions like the Maasai Market, Natural History Museum, and Arusha International Conference Centre.

The nearest airports are Arusha (ARK) and Kilimanjaro (JRO).

Read more about this hotelShow less

With a stay at Four Points By Sheraton Arusha, The Arusha Hotel in Arusha, you'll be within a 5-minute walk of Arusha Clock Tower and Maasai Market and Curios Crafts.

This family-friendly hotel is 0.4 mi (0.7 km) from Natural History Museum and 0.6 mi (1 km) from Arusha International Conference Centre. Make yourself at home in one of the 114 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 12:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    The front desk is open daily from 6:00 AM - midnight. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 18 years old
    • This property accepts credit cards; cash is not accepted
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately TZS 41400 per person
    • Early check-in is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Swahili

    English

Nearby attractions

Arusha Clock Tower 0.1 km / 0.1 mi
Maasai Market and Curios Crafts 0.4 km / 0.2 mi
Natural History Museum 0.5 km / 0.3 mi
Arusha International Conference Centre 0.8 km / 0.5 mi
Arusha Declaration Monument 1.1 km / 0.7 mi
Sheikh Amri Abeid Memorial Stadium 1.6 km / 1 mi
Arusha Golf Course 2 km / 1.2 mi
Cultural Heritage Centre 4.3 km / 2.7 mi
Njiro Complex 4.8 km / 3 mi
East & Southern African Management Institute 6.1 km / 3.8 mi
Lake Duluti 13 km / 8.1 mi
Meserani Snake Park 25.5 km / 15.9 mi
Kilimanjaro Golf & Wildlife Estate 27.1 km / 16.8 mi
Ngurdoto Crater 32.8 km / 20.4 mi
Arusha National Park 43.4 km / 27 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1894
  • Year of most recent renovation: 2017
  • Total number of rooms: 114
  • Number of floors (main building): 3
  • Twin rooms: 32
  • Double rooms: 67
  • Suites: 6
  • Accessible rooms: 1
  • hotel
  • American Express
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Show 97 more facilities & services
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Entertainment Area
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Local and international calls
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Secure parking
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy serviceExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Electric kettle
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Breakfast room
  • Conference room
  • Meeting room
  • Projector
  • Printer
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • Outdoor freshwater pool
  • Children’s swimming area
  • Sun loungers
  • TV lounge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Breakfast and dinner
  • Breakfast and lunch
  • Half Board
  • Half board without drinks
  • Half board with non-alcoholic drinks
  • Full board
  • Full board without drinks
  • Full board with non-alcoholic drinks
  • All inclusive
  • All inclusive without drinks
  • All inclusive with non-alcoholic drinks
  • Special dietary options
  • Picnic
  • Gluten-free meals
  • Gala dinner
  • Vegetarian meal
  • Snacks
  • Identification card at arrival
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE DELUXE PREMIUMQUADRUPLE • DELUXE PREMIUMQUA.DX-PI

    Photos are not available for this room type.

    Four Points by Sheraton Arusha,The Arusha Hotel

    QUADRUPLE DELUXE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWS • 1 Bedroom • 16 m²DBL.DX-WV
    DOUBLE DELUXE WITH VIEWSPhoto unavailable5 photos

    Four Points by Sheraton Arusha,The Arusha Hotel

    DOUBLE DELUXE WITH VIEWS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-WV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 14 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable5 photos

    Four Points by Sheraton Arusha,The Arusha Hotel

    DOUBLE QUEEN SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Smoke detector
    • Housekeeping
    • Cable TV
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • 220V power supply
    • Disability-friendly bathroom
    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Hairdryer
    • Shower
    • Bathroom: 10

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Four Points by Sheraton Arusha,The Arusha Hotel

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 21 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Four Points by Sheraton Arusha,The Arusha Hotel

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Hairdryer
    • Shower
    • Bathroom: 10
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • 220V power supply

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM WITH VIEWSDOUBLE • PREMIUM WITH VIEWS • 1 Bedroom • 25 m²DBL.PI-WV
    DOUBLE PREMIUM WITH VIEWSPhoto unavailable6 photos

    Four Points by Sheraton Arusha,The Arusha Hotel

    DOUBLE PREMIUM WITH VIEWS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-WV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI

    Photos are not available for this room type.

    Four Points by Sheraton Arusha,The Arusha Hotel

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE PREMIUM WITH VIEWSQUADRUPLE • PREMIUM WITH VIEWSQUA.PI-WV

    Photos are not available for this room type.

    Four Points by Sheraton Arusha,The Arusha Hotel

    QUADRUPLE PREMIUM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.PI-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE WITH VIEWSQUADRUPLE • DELUXE WITH VIEWSQUA.DX-WV

    Photos are not available for this room type.

    Four Points by Sheraton Arusha,The Arusha Hotel

    QUADRUPLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIER ONE BEDROOMSUITE • PREMIER ONE BEDROOMSUI.B1-PE

    Photos are not available for this room type.

    Four Points by Sheraton Arusha,The Arusha Hotel

    SUITE PREMIER ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIER ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Four Points by Sheraton Arusha,The Arusha Hotel

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    Four Points by Sheraton Arusha,The Arusha Hotel

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE PREMIUMDOUBLE • DELUXE PREMIUMDBL.DX-PI

    Photos are not available for this room type.

    Four Points by Sheraton Arusha,The Arusha Hotel

    DOUBLE DELUXE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points by Sheraton Arusha,The Arusha Hotel

8.8
Excellent
170 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.8 /10
Location
8.6 /10
Neighborhood
7.6 /10
Amenities
9.0 /10
75 reviews shown
10/10
Exceptional
24 Jul 2026
Nadia
Overall the staff were awesome and the food at the breakfast buffet was yummy. But the carpet in my room was not the cleanest.
8/10
Excellent
04 Jul 2026
tatiana
Clean room, staff is very nice
Family
10/10
Exceptional
20 Jun 2026
Nina
This place has the best service . The team and staff are excellent . Place is right location . Food is exceptional . This place is home away from home .
Partner
6/10
Pleasant
27 Mar 2026
James
rooms are good; internet was bad; food is below average; staff are nice but lack passion, contrast to most of the tourist hotels. it's a decent hotel to stay for work (but internet was a problem), don't eat there, there are many better places. not worth the price.
Friends_and_family Friends
8/10
Excellent
29 Jan 2026
Ravi
Rooms were clean, staff were friendly but the prices of food was extremely high for Tanzania ! Rooms were not soundproof!
Business
10/10
Exceptional
21 Dec 2025
Emmanuel
Yes
10/10
Exceptional
15 Nov 2025
donald
Lovely place with great grounds and location.
10/10
Exceptional
03 Nov 2025
donald
The rooms were large and clean. Breakfast is included with a huge offering of many Tanzanian and healthy choices. The staff was exceptionally helpful getting us transport to the airport and with all other travel needs.
Partner
10/10
Exceptional
02 Oct 2025
Miriam
Lovely suite, lots of space.
Partner
8/10
Excellent
06 Jul 2025
Edward
Hotel layout is inconvenient. Area is busy,noisy,panhandlers
8/10
Excellent
20 Jun 2025
MODDY
Clean and well maintained.
Leisure Self
10/10
Exceptional
18 Jun 2025
Carly
This is a great hotel right in the middle of Arusha. Good breakfast, spacious rooms and a big beautiful garden to wander through. Take advantage of happy hour in the Hatari Bar.

A few notes: Arusha is a busy, noisy city and you're right in the middle of it. Don't expect rooms near the road to be quiet. Doesn't bother us as we live in a busy city, but might bother you if you're not used to it. The front desk will arrange a driver for you to take you wherever you need to go, but there are a few decent coffeeshops/restaurants you can walk to, as well.
Leisure Family
10/10
Exceptional
14 Jun 2025
Allison
Nice hotel in Arusha with a pool and a decent restaurant. Rooms and property were clean and well-kept, and the staff was very friendly and helpful.
Leisure Partner
10/10
Exceptional
04 Jun 2025
Marie
All good, location was just right to move around the city. Staff where amazing and breakfast was amazing
Partner
10/10
Exceptional
27 May 2025
Zdenek
.
Business
10/10
Exceptional
26 Jan 2025
Amy

Perfect Weekend Retreat

Such a lovely stay. Heart of town, but peaceful. Stay was so kind, rooms very clean and bed was comfy!
10/10
Exceptional
15 Jan 2025
Sultan
Clean and friendly staff.
8/10
Excellent
02 Jan 2025
Glorious
Nice Hotel
6/10
Pleasant
17 Dec 2024
Verified traveler

Great location

We stayed at Four Points Arusha for a night before our safari. The hotel is conveniently located about 20-30 minutes from Arusha Airport, and the staff at the check-in desk were very friendly. Unfortunately, the rooms had a musty smell, and smelled like stale cigarettes, and the air conditioning was very noisy, even when switched off.
Partner
10/10
Exceptional
26 Oct 2024
Oren

Only luxary hotel around

This is a very western style hotel - you feel for a moment outside. The gardens are very nice and the staff in resturant are great.
Partner
10/10
Exceptional
18 Oct 2024
Victor
Nice property and good location. Very safe, staff was pleasant and helpful. Good choices in the restaurant.
Business_and_leisure Self
10/10
Exceptional
01 Oct 2024
Mary
Beautiful African Grace and hospitality! Wonderful bed after a long travel day. Safe for mother and child traveling together.
Leisure
10/10
Exceptional
19 Sep 2024
Martha
Overall we had a great and comfortable stay at the Sheraton Arusha Hotel. Everyone was very friendly, professional and accommodating.
Leisure Partner
10/10
Exceptional
16 Sep 2024
Marc
Courteous staff, well trained with highlevel standards. Good rooms and food.
Leisure Partner
10/10
Exceptional
22 Aug 2024
Jeremy
Great service and staff.
Leisure Family
10/10
Exceptional
07 Jul 2024
Omar
Great stay
Leisure Family_with_children
8/10
Excellent
21 May 2024
Nicolas

It was a pleasurable experience

It was a pleasurable experience.
Business
10/10
Exceptional
15 May 2024
Patrick

Best in Arusha

Great service and attentive staff. Everything ran perfectly. This was a perfect place to stay and close to the Parks and Safari.
Business
10/10
Exceptional
06 May 2024
Joseph
Great stay in so many ways.

Shout out to Messrs Krisha (GM) and Kimaro on the management side, Scholastica at front desk / reception, and Jackson, Eva, and Mikidadi in the restaurant. Great customer services.
Leisure Family
10/10
Exceptional
20 Apr 2024
Julie
Staff very professional and helpful. Beautiful property and well maintained
Leisure Family
10/10
Exceptional
17 Apr 2024
Julie
Property was well taken care of. Rooms were clean and staff were very friendly and helpful. Would definitely stay again
Leisure Family
10/10
Exceptional
21 Mar 2024
Abby
Staff was incredible! Helpful and polite!
Leisure Friends
8/10
Excellent
07 Feb 2024
jane
You couldn’t walk safe anywhere.
10/10
Exceptional
04 Feb 2024
Joseph
Excellent place and people.
Leisure Family
10/10
Exceptional
24 Jan 2024
Fritz
Must stay
2/10
Poor
29 Dec 2023
Alpa
I had booked 4 rooms, for 7 pax.
Out of which we only got 1 room as per the booking i.e TRADITIONAL ROOM WITH 2 Queen Beds.
The rest 3 out of 4 rooms were not available during check-in and we were dumped into smaller rooms with 2 single beds.
Inpite of having a prepaid booking, a month in advance, our rooms were not available. We were treated like walki-in clients and told take what we were getting. It was a very disappointing and terrible experience.
After complaining and writing to the ROOMS DIVISION manager, we were told it was an upgrade. The staff at Four Points Sheraton is not at all serious and considerate. I am shocked that hotel of this high standard can take their clients for a ride and cheat you. It is so humiliating.
I have travelled enough, to make out a difference between an upgrade and a downgrade of room. A smaller room with 2 single beds from the room originally booked is explained to me as an upgrade, this is totally not acceptable.
I do not know how EXPEDIA will be able to help me resolve this matter, but I have surely learnt a lesson, never to prepay a booking so at least you have a choice to walk out or settle for what you are paying for.
Leisure Friends
10/10
Exceptional
20 Dec 2023
Samvrit
Overall good stay.
Leisure Partner
10/10
Exceptional
15 Dec 2023
Priscilla
Four point Sheraton Hotel was amazing and quiet
Leisure Family
10/10
Exceptional
06 Dec 2023
Harry
Nice place
Business_and_leisure Family_with_children
8/10
Excellent
27 Oct 2023
Robert
good location in town center. The lobby is too small and crowded. Good breakfast. Rooms are average, but with good shower and TV. Nice garden and pool. The gym is substandard. The staff is helpful.
Leisure Partner
10/10
Exceptional
09 Sep 2023
Shereen
I stayed here for two nights. Breakfast buffet had plenty of options and the staff were very helpful and friendly
Self
10/10
Exceptional
29 Aug 2023
Jennifer
Wonderful grounds, quiet rooms, knowledgeable staff, great food.
Leisure Self
8/10
Excellent
24 Aug 2023
William
Felt safe.
Business_and_leisure
8/10
Excellent
06 Aug 2023
Faraja

Excellent

The manager mr kimario was excellent
Friends_and_family Family
10/10
Exceptional
02 Aug 2023
Ezra Ogwell

Good location and good service.

Short business trip. Excellent location. Good variety at breakfast. Good sized room. Two downsides - the gowns are so small even a child would find it difficult to fit in; and no local/Swahili food on the menu!! While in Tanzania we should have access to local food!
Business
8/10
Excellent
17 Jun 2023
Susan
Good hotel, food was average, staff gave great service.
10/10
Exceptional
29 May 2023
Gustavo
Centrally located, beautifully maintained garden and premises, with top notch services and attentive staff.
Business Self
10/10
Exceptional
13 May 2023
Patrick
Great property seated right in the heart of Arusha. Staff, amenities, service, and rooms are clean and comfortable. I had no problems what so ever and will make this my property of choice the next time I visit Arusha.
Leisure Partner
10/10
Exceptional
08 Feb 2023
Sanya
I have known this property since 1991 and now it is a lovely gem in the middle of Arusha. Will definitely come back.
Leisure Self
10/10
Exceptional
04 Nov 2022
Amélie
Bel hôtel très belle confortable en plein centre d’Arusha. Lit très confortable, chambre bien équipée, personnel très attentif. Et superbe jardin avec piscine. Je recommande.
Leisure Partner
10/10
Exceptional
07 Sep 2022
James
Staff were gracious and very helpful. We will be staying there again at the end of our Safari and look forward to our return!
Leisure Family
8/10
Excellent
22 Jun 2022
Kunal
good hotel to stay in before or after the safari. Very conveniently located and good service.
Leisure Family
10/10
Exceptional
16 Jun 2021
Magdolna

Nice hotel

Excellent hotel, good service and kitchen. It’s an oasis in the crazy hustle of the outside city. Beautiful lush garden to relax and a great spotlessly cleaned gym. Friendly helpful stuff.
Highly recommend it.
10/10
Exceptional
05 Jun 2021
Jane

Nice place to stay

Nice place to stay in a convenient part of the city. Friendly and helpful staff who are very accommodating. Beautiful veranda and courtyard.
Friends_and_family Family
8/10
Excellent
23 Jan 2021
Verified traveler
Very nice place with friendly staff.
Beautiful gardens and fantastic spagwtti carbonara
Leisure Partner
6/10
Pleasant
02 Jan 2021
Verified traveler

Terrible Restaurant

Amazing staff in a nice hotel (definitely overpriced) but the restaurant is awful and having a menu was pointless because they couldn’t provide many items from their menu. I was forced to leave the hotel to eat and the neighbourhood is pretty sketchy.
Self
10/10
Exceptional
09 Mar 2020
Stephen

Arusha Calm

A very well run hotel with all the amenities one could ask for. Excellent food, service (the staff is top notch), nice pool - and the grounds are gorgeous.
Partner
10/10
Exceptional
25 Feb 2020
Verified traveler
Outstanding hotel! Staff went out their way to make me feel at home!!! The facility is modern and new. Perfect location in the center of town. Great for all trips to Arusha!
Leisure Self
10/10
Exceptional
07 Jan 2020
Anwar
Actually the Hotel is incredibly neat considering it was supposed to be an old hotel (The Arusha Hotel). Its really beautiful and comfortable.
Leisure Partner
10/10
Exceptional
04 Jan 2020
Charlie
Wonderful stay , worth every penny
Self
10/10
Exceptional
02 Jan 2020
Samantha
Great hotel with friendly staff. Everyone went out of there way to ensure we had a comfortable stay
Friends_and_family Family
8/10
Excellent
02 Jan 2020
Verified traveler

Great first stop before going on safaris

This was an excellent Hotel for usafrer our a long flight to Tanzania. The whole family was re-energized after a good nights sleep here before continuing our trip out to Serengeti.
Friends_and_family Family
10/10
Exceptional
21 Dec 2019
Verified traveler
Great hotel, centrally located, walkable to nearby markets and restaurants.
10/10
Exceptional
26 Oct 2019
Samrat

Great stay at Arusha

Rooms were spotless clean. Great room service. Staff was outstanding. I had a really early morning flight and the staff went the extra mile to feed me breakfast even though they hadn’t open as yet
Business
8/10
Excellent
10 Oct 2019
James

Rundown, but acceptable.

This is a run down hotel, but adequate.

Executive wing was \"renevated\" but still old. Missing some items such as fridge (although they were added once requested).

Overall an ok stay.
Partner
10/10
Exceptional
02 Oct 2019
Le Anne

Thank you!

My stay was just so Wonderful. The four points was so accommodating and comfortable and easy to navigate and I felt as if I was home. I really enjoyed seeing all the smiling faces every morning. From reception and the cafe. Even the security guards. It was such a great stay and I cannot wait to return.
Business
10/10
Exceptional
30 Sep 2019
Verified traveler

Great Spot in Central Arusha

Excellent stay from start to finish. The building had a high level of security, and a very welcoming lobby. The hotel was very clean and comfortable - the breakfast was also quite nice.
Self
10/10
Exceptional
25 Sep 2019
ian

Great location

Lovely rooms, great location right in centre of Arusha ,food and service very good ,lovely grounds and great pool to relax around ,a great place to stay before or after a safari
Friends_and_family Family
10/10
Exceptional
05 Aug 2019
Verified traveler
Hotel was up to US standards. Very clean, spacious. Had a welcome drink and hot towel on chech in. The restaurant had a large menu. We both really enjoyed our food.
Leisure Partner
10/10
Exceptional
01 Aug 2019
Verified traveler
Very nice bathrooms. Checking out was very slow as the printer was not working.
Leisure Family
8/10
Excellent
25 Apr 2019
Verified traveler
Excessive charge for laundry and no help to go to a laundry mat near by
Leisure Family_with_children
10/10
Exceptional
13 Mar 2019
Verified traveler

Comfy beds!

It was a nicely decorated, comfortable hotel. Gym had all the basics, wasn't huge but there were not many people in it. There was always staff around and available to help. The beds were very very comfy - that was the best part!
Friends
10/10
Exceptional
13 Mar 2019
Verified traveler

Good place for meetings

It was a great location for business meetings. A variety of food options, a nice garden area, walking distance to restaurants. It was clean and the staff was very friendly!
10/10
Exceptional
03 Mar 2019
Julia

Very solid hotel - would come back!

Very good stay - the place is nicely decorated, clean, comfy beds, good breakfast, friendly staff! Would stay here again! Lovely garden area and good gym. Walking distance to lots of restaurants in town but doesn't feel too busy when in the hotel.
6/10
Pleasant
30 Nov 2018
Verified traveler
The hotel was extremely nice and hotel staff were amazing. Although on our last day my girlfriend noticed a few items missing from her luggage. It's very unfortunate if staff took the items and it somewhat put a damper on our experience with the hotel.

Location & surroundings

Four Points by Sheraton Arusha,The Arusha Hotel
Po Box 88 - Clock Tower Roundabout, 88 Yes, Arusha, Tanzania

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Four Points by Sheraton Arusha,The Arusha Hotel

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