Name: Casuarina @ Meru
Address: C Jalan Meru Casuarina, Bandar Meru Raya, 1, Ipoh, 30020, MY

6/10

Pleasant

01 Jun 2025

Farida

We stayed 1 nite instead of 2 nites as the bed was not comfortable. Very poor condition of toilet.

Friends_and_family Family

10/10

Exceptional

16 May 2025

Ahmad Azmin

Walking space/field in front of hotel

10/10

Exceptional

15 Apr 2025

Sam

The bed was horrible. Hit the legs twice. Stupid design.

Self

8/10

Excellent

11 Apr 2025

Sharifah

Convenient Location.

Choose to stay at Casuarina because I wanted to be in a quieter area.
Location is also convenient to my needs having to drive out to another town in a daily basis.
I have stayed here several times.
Room is a little worn out.
Bathroom floor needs a good scrub on the grouts.

Self

8/10

Excellent

01 Nov 2024

Azizan

1. Nice view

2/10

Poor

15 Oct 2024

KOON FUNG

The location was so isolated, it was located close to the bus station and a local mall. There were food stalls, some closed and the opened ones were all local food. The check in was quick. The room was okay at first. The bed and the night stands were less than a foot from the floor (too low). The TV was small and all except one channel were in local language. The room was not fixed the next day when we came back at night. When I called down to the front desk, she was dare to ask me \"did I request to have the room fixed\". That was an insult to me, and it was unacceptable. The drain in the shower was partially clogged the first night, and almost fully clogged the second night.

Leisure Family

6/10

Pleasant

21 Jan 2024

DEVANAND

We were given Rooms 311 and 312. Room 311 ...we checked in at 5pm but did not come back to occupy the room until 10:30pm. The aircon did not work and was given only an alternate 309, the aircon was also not functioning well even at 16 Centigrade. The bathroom lights were dingy and the cabinet lights could not be switched off as the cabinet doors could not be closed completely. I had to sleep facing the other way to avoid light shining into the eyes. I don't think they are managing the maintenance well. I would not recommend!..........Dr Devanand

10/10

Exceptional

01 Jan 2024

Yuanrong

It is really clean and the windows are full height from the ground to the ceiling, so you get a complete view of the mountains.

Darvin was very communicative and attentive to our needs. Was able to understand

The circle ground in front of the hotel has a night carnival with car racing, bouncy, castles and ebikes to rent.

There is a lot of food to try around, if you are willing to eat under a makeshift shelter tent.

The natural view is terrific from the hotel, the natural areas within 5 km like the eco park should be visited.

Leisure Partner

8/10

Excellent

29 Apr 2023

Nazrah

Its comfortable eventhough not at Ipoh City center. Easy to find food around.

Leisure Friends

10/10

Exceptional

21 Feb 2023

Mohd

Nice place

Leisure Family

8/10

Excellent

25 Jan 2023

Lib Wen

Clean room, comfy bed, set back is the distance from ipoh town.

Leisure Partner

8/10

Excellent

27 Dec 2022

THEAN IMM

Clean and friendly staff

Leisure Family

8/10

Excellent

05 Oct 2022

jaidi

Clean and safe place to stay

Business

8/10

Excellent

21 Sep 2022

Jaaztar

Good place to stay.

Leisure Friends

10/10

Exceptional

16 Sep 2022

Zaiton

I stayed in the studio suite facing the highway. Room is very comfortable, the sheets are clean n fresh, the TV area with sofas are very cool.
Except the lightning at the doorway is a bit dark unable to use the mirror on the closets

Leisure Partner

8/10

Excellent

09 Jul 2022

Sharifah

This was my third stay at Meru Casuarina. It's a convenient stopped during family visit.

Self

2/10

Poor

20 Jun 2022

Verified traveler

Worse hotel should be a 2 star

Inconvenient and noisy location, rude staff, no breakfast buffet (at time of my stay), gym had no air conditioning, spa facility has been permanently closed.

Worse hotel ever, don’t know how anyone could give this hotel a positive review.

Partner

10/10

Exceptional

14 May 2022

Satoshi

Very new and clean

Business Self

6/10

Pleasant

15 Apr 2022

Eddy

Stayover

Poor air condition system. Took an hour or more to cool the room

Business

8/10

Excellent

11 Jan 2022

Nurul Farishha Farhana

Ni e

Good short stay

Self

10/10

Exceptional

13 Dec 2021

Abdul Rahim

good

Friends_and_family Family

8/10

Excellent

23 Feb 2021

Zulkafli

Excellent Stay

Great hotel

Business

10/10

Exceptional

15 Jan 2021

Nazirah

Awesome

The food is awesome

Partner

8/10

Excellent

31 Dec 2020

Pei Wen

Nice stay

The room is clean and comfortable. The staff is friendly.

Partner

10/10

Exceptional

19 Aug 2020

Verified traveler

Very good experience staying here. Even friendly staff give me an upgrade room! Very recommended to all either for vacation or business trip.

Partner

10/10

Exceptional

12 Feb 2020

Gurdev Kaur

We had a pleasant & comfortable night

Partner

8/10

Excellent

31 Dec 2019

Nor Hezrina

Okay Experience. Can Be Improved.

Pro: Reception staff was good. We've been upgraded to Studio Suite with a nice dataran view.

Cons:
1. The bathroom was a bit smelly (bau kepam). Luckily we brought our eucalyptus spray.
2. The corner for most of the furnitures (i.e. tables) are sharp. My 2 year-old daughter had hit her head several times.
3. Our request for extra blanket or towel was not entertained with a reason the hotel does not provide extras. Reason for us to request for extra blanket or towel is because our kid is cold at night. Never had problem with other hotels on this basic additional request before.
4. Would be much better if the hotel is equipped with a swimming pool.

Friends_and_family Family

10/10

Exceptional

12 Dec 2019

Verified traveler

Very close to mall and restaurants. Infront of a big roundabout and lively at night time.

Business_and_leisure Family

8/10

Excellent

08 Nov 2019

Verified traveler

Friendly staff and clean premises.
Signage could be improved, removal of old signage would be helpful and lessen the confusion (an old sign indicating hotel car park should be removed)

Leisure Partner

6/10

Pleasant

30 Oct 2019

HCL

Very badly designed property. Not suitable for hotel. As there are Insufficient parking in the day as the whole parking area was all occupied by the workers from the 2 office block.

The car park is not guarded and dark at night with no covered and illuminated walkway. It’s dangerous to walk alone and During rain will have difficulties to access without getting wet.

And since it’s a open car park, anybody can just drive in, so security is out of control.

Business Self

8/10

Excellent

24 Oct 2019

Abd

close to others customers need

2/10

Poor

17 Sep 2019

Verified traveler

Staff rude

Leisure Family

8/10

Excellent

13 Sep 2019

Verified traveler

Like.good hotel

Friends_and_family Family_with_children

10/10

Exceptional

27 Aug 2019

Verified traveler

Good hotel with one bad staff ruined my day

My room was upgraded to suite. Foods and services are very good except one receptionist on night shift that day. I ask for permission to call my husband since i left my room key with him while he was out to buy some goods for our baby. He droped me at lobby and forgot to give the room key. We actually came back from dinner outside.It was after midnight. She not even threw a single smile. I thought i can used the reception phone. But she let me used her mobile phone. Called was not picked up and i asked if can unlocked my room. I have a baby with me.Without even looking at me she shouted to the bell man asked to unlocked my room. The bell man that day was very nice and polite. Not like the receptionist. Not show courtasy at all. Please train her more about customer service. Others receptionist was very warm and polite.

Family

8/10

Excellent

30 Jul 2019

Greg

Friendly staff. I stayed 2 nights. But there were some noise in the room. Requested for exchange. They are willing to make it.

Leisure Family

8/10

Excellent

13 Jun 2019

Verified traveler

There is no proper low level table to put the luggage.
This is very basic need of every traveller.

Ask to register as Corporate client. By right your front desk should be happy but instead ask me to call in. This service can be improve.

Business Partner

8/10

Excellent

09 Jun 2019

Mas

The room service food was delicious but the buffet was so so. Staff were very friendly. I like the Islamic vibe at the hotel. Will stay there next time

Friends_and_family Partner

8/10

Excellent

22 May 2019

Kelvin

Room is very clean.
No alcohol drink at lobby bar.

Business Partner

10/10

Exceptional

21 Apr 2019

Nabil

Close to shops, and the roundabout where we jogged and strolled with our OKU son.
Ambience of the coffee house was pleasant.
Wifi is superb.
I wish there were a swimming pool.

Business_and_leisure Family_with_children

6/10

Pleasant

25 Mar 2019

ChristineLee

Location is easy access to Highway. Surrounding has mainly local Malay restaurants. About 15mins drive away from town. Room maintenance is lacking - bathroom door cannot close and room & corridor has a very strong perfume smell - as I am allergy.

Business Partner

8/10

Excellent

10 Mar 2019

CT

Love the strong water pressure in the shower. The low bed takes a bit of getting use to but it was comfortable enough although I don’t understand the cocept as it was not a Japanese themed hotel. The food is average. The location is a bit out of the city centre but near the new bus terminal. For those looking to have an alcoholic beverage, note that the hotel does not serve alcohol. Was told that if you are having a function there, you can bring your own liquor or beer but you will need to supply your own glasses and server!

Leisure Partner

10/10

Exceptional

06 Mar 2019

Fitri

I really like this hotel. The staff were really helpful and friendly. The room also very spacious and comfortable. Located near to MAPS, one of the attraction in Ipoh, only 5 minutes of driving. The variety of menu provided during breakfast are good and delicious.

Leisure Family_with_children

8/10

Excellent

27 Feb 2019

Hj Nik Hassan

Good hotel, good location with fair breakfast

Everything ok but not the breakfast not much choices

Family

4/10

Poor

12 Feb 2019

Verified traveler

Good location. Cleanliness can be improved, furnitures (sofa, cabinets ...) are not in good condition.

8/10

Excellent

10 Feb 2019

Verified traveler

room 406 toilet not in good condition ! please look into it. hope casuarina able to maintain its standard, we will be back again

10/10

Exceptional

04 Feb 2019

JunJun

Worth for money

This is my 2nd stay with my family, overall satisfied. Will come again. Thank you

Family

8/10

Excellent

25 Jan 2019

Verified traveler

Ok pleasant hotel

6/10

Pleasant

13 Jan 2019

Verified traveler

ok and good

6/10

Pleasant

31 Dec 2018

Junfook

So so only

The sofa was dirty as well as the floor. Bathroom water drain was not in good condition.

Family

8/10

Excellent

30 Dec 2018

Azrie

Nice hotel close to the shopping

10/10

Exceptional

26 Dec 2018

Verified traveler

Nice hotel, near to aminities

10/10

Exceptional

25 Dec 2018

Verified traveler

4 stars recomended

10/10

Exceptional

11 Dec 2018

Verified traveler

The only problem is parking. No dedicated parking space for guest. Service and facilities are up to the standard.

Family

8/10

Excellent

08 Dec 2018

Francis

Francis Australia

Is too far away from town. The beds too low. I keeps kicking my toes to the timer base frame. Mattress and pillows no good. Breakfast buffet not much variety.

8/10

Excellent

04 Dec 2018

Bin Syed Ali

Wedding Reception

Friendly staffs and smooth check in. Good wifi and ample parking for cars. Good breakfast selection

Partner

6/10

Pleasant

02 Dec 2018

BHZ

Not so friendly customer service..pizza taste awful...

6/10

Pleasant

19 Nov 2018

Isadora

Spacious clean room but bed too low. Not suitable for the elderly. Nice food served at restaurant but more fluency in English would be better. Not many facilities and insufficient car park space.

10/10

Exceptional

09 Nov 2018

Nick

Very good accomodation for stay. If there is a swimming pool, it will be a more marvelous place to stay.

8/10

Excellent

12 Oct 2018

Zul

Strategic location near to main road and easily access via PLUS highway ... the room is comfort & value for money, pleasant view, looking to the Dataran Meru, center for shopping,convention centre, near to Masjid 1.5 km away .. friendly staff with helping hand.

8/10

Excellent

11 Sep 2018

Andrea

Comfortable and good holiday break.

Its a good get away holiday hotel.out from being too close to the busy ipoh town. Loves the front 'bulatan' park ,a very nice weekend night family recreation. There are a good numbers of eateries and weekend night market nearby. Staff are friendly and helpful. My suggestion is to have a bit more different variety of food for breakfast buffet. Thanks.

6/10

Pleasant

24 Aug 2018

B

Just OK hotel, good location from highway

The front desk where you check-in is the first blunder. Staff doesn't even know who's standing in line to check-in. If you don't push your way through to get the staff's attention, then you might not make your turn to check-in. That's the situation when I was there.

Then, they checked me into a room that was already occupied by other guests! It's a first for me in hotels in 30+ countries I've visited. However, that blunder has solved quickly.

This hotel looks nice on booking sites but the guest service at the front desk was extremely lacking. In fact, the bellman and after hours front desk staff were way more professional than the staff during regular hours.

Stay here if you want a hotel that's close to the highway. Else, take your money elsewhere.

10/10

Exceptional

13 Aug 2018

Niey

Everything wonderful

Friendly staff, delicious food, very comfortable room, excellent safety , only hotel that i choose when stay at Ipoh

2/10

Poor

20 Jul 2018

Verified traveler

Aircond..room 309 not.well function. Slow respond

Bad experience, coffee house...takes 30min to prepare ipoh kiteaw and ipoh mee curry.
Aircond...its not well function even turn to 16degree cel.

10/10

Exceptional

17 Jul 2018

sue

nice hotel
close to food court, shopping mall n recreation park

8/10

Excellent

07 Jul 2018

A

Teh ais i ordered make me sick. Overall all in good

10/10

Exceptional

26 Jun 2018

Verified traveler

NICE HOTEL & NEAR MAPS..MAYBE MUST HAVE A SWIMMING POOL AT THE HOTEL

6/10

Pleasant

25 Jun 2018

Verified traveler

Nice n new hotel, it will be great if with swimming pool facilities .

8/10

Excellent

25 Jun 2018

Verified traveler

Clean hotel with nice quite environment.

hassle free check in with the front desk reception . Polite and helpful staff .

10/10

Exceptional

24 Jun 2018

Zairie

Comfort stay

Picked a right hotel to stay while staying in ipoh during recent visit....
Very comfy , easy accessible through many routes...staff were nice and polite...highly recommended for comfy stay...

8/10

Excellent

18 Jun 2018

Fredthalhah

Good hotel in Ipoh

Were given room at 5F that's been newly refurbished... The room was very clean and the staff were attentive.

However, breakfast was so-so and not many choices. The chee cheong fun was good.

Overall, pleasent stay there. Cheers

10/10

Exceptional

16 Jun 2018

hanim

Nice hotel clise to recreation park.

I like yi stay this hotel because easy to access, shopping mall, park and lot of parking space.
Cleanse room.

2/10

Poor

15 Jun 2018

Verified traveler

Doesnt meet up the standard of a high class hotel, also price too expensive.

6/10

Pleasant

28 May 2018

Manju

Hotel near MAPS-IPOH

If you are Visiting MAPS-IOPH use it else not recommended for holiday

Family

10/10

Exceptional

08 May 2018

lynn

Nice hotel and comfort...

Nice hotel and comfort... Must to repeat again...

10/10

Exceptional

06 May 2018

Shyue

Really nice hotel

A very good stay for me and hubby but not good as per my kids because there is no inhouse swimming pool in the hotel.

8/10

Excellent

30 Apr 2018

Mie

Nice hotel and good place to stay

Nice hotel and located at the new township. Should come and stay here to experince yrself.

6/10

Pleasant

27 Apr 2018

Verified traveler

Nice hotel with lots of eateries nearby

Have to wait for 30 minutes to check in because the room was not ready.

10/10

Exceptional

21 Apr 2018

rozy

Nice hotel.

Nice and friendly staff. Clean room. Good hotel surrounding. I love it.

10/10

Exceptional

05 Apr 2018

Iwan

Its a last minute reservation

My luck for last minute deal nearby our car club event.

10/10

Exceptional

02 Apr 2018

Juju

Nice hotel close to lots of attractions

Hotel is clean, comfortable, easy to access and affordable price.

8/10

Excellent

15 Mar 2018

Nazaruddin

Good hotel for short visits to Ipoh

Stayed a night there with my family as we had a wedding nearby. Decided to try this hotel out as it was not too expensive for a family suite (2 rooms). Check in was pleasant enough although at first the duty manager(?) was kind of stand-offish and catered more to a guy who rolled up in a luxury car AFTER ME. But the reception staff that did attend to me totally made me feel at home with his friendliness and concern. Totally saved the day and improved my impression of the hotel.

Room was nice, beds were comfortable but TV reception, although cable, was crap.

Good place to base yourself for visits around the Kinta Valley as it's near the PLUS highway but just minutes from downtown Ipoh. Definitely will stay here again. If there was a swimming pool it will be my automatic choice for a hotel stay in Ipoh.

10/10

Exceptional

12 Mar 2018

eina

NICE HOTEL

Nearest shopping Mall & Theme Park. Hotel provided delicious and halal food.

6/10

Pleasant

26 Feb 2018

Justin C V

So-so Hotel

Room had lingering cigarette smell and cigarette ash was found on the window sill. Bed was poorly designed with 6 legs - my wife and I stubbed our toes more than once on the additional bed legs. The water turned hot and cold during shower. Nothing much nearby, especially food choices.

Partner

10/10

Exceptional

23 Feb 2018

Raziff

Close to Public Park

The stay was comfortable. There is a public park right in front of the hotel. Happening at night. McDonald and restaurant just a 5-minute walk. This location is close to the Movie Animation Park Studio.

8/10

Excellent

21 Feb 2018

Verified traveler

Good location decent hotel for Ipoh town but price is consider high and breakfast selection is limited. Room spacious and check in are prompt.

8/10

Excellent

16 Jan 2018

Verified traveler

Location not that great, Room is comfortable.

Considerably new facility so it is still ok. Breakfast selection is average. Room is comfortable but not thorughly cleaned. Hotel is located at Meru which don't really have much to see around except the nearby theme park. If you drive, parking is out in the open and the hotel have very limited parking which is taken by the public at times. The hotel is surrounded by government offices.

Family

10/10

Exceptional

11 Dec 2017

Verified traveler

Room very clean and tidy...friendly staff at front desk...

10/10

Exceptional

10 Dec 2017

Verified traveler

spacious room

the room is spacious for four of us and can fit baby cot..

10/10

Exceptional

28 Nov 2017

Sopi

An exciting stay

Upon check in, I was told that my room has been upgraded to suite for standard room rate. Woww!! Thank you Casuarina. Would strongly suggest to everyone.

10/10

Exceptional

24 Nov 2017

Khairullah

Near to stores and malls

Near to the Meru Mall

Indian food stall and 7-11 at 5minutes walking distance.

Good mountain view. The staff extremely accommodating. Keep up the good work team.

Do note it’s quite far from Ipoh main attraction like the natural hotspring. 20 minutes drive to Lost World but Uber and Grab is accessible so why not?

4/10

Poor

23 Nov 2017

M

1. Breakfast menu to poor & not much delicious.
2. Im request early for 1 king/ queen bed, unfortunately i didnt get.
3. Compare with the price, it still not qualified as a 3 or 4 star hotel.

4/10

Poor

16 Nov 2017

Verified traveler

Feedback

The rooms quite dusty especially under the bed, sofa and the corners of the rooms. Also, when we get the room to be cleaned while we were out, only the toilet and the bed are tidied while the floor are left uncleaned with hairs.

Family

10/10

Exceptional

19 Oct 2017

JEGATHEEBAN

Very good hotel

Family

10/10

Exceptional

07 Jun 2017

Verified traveler

Clean room and Friendly staff. Like the room design and colour theme.

8/10

Excellent

22 Apr 2017

MOHAMAD ROSLI

Very Good Stay!!!

The location is very good with many food outlets to choose from. There is a very big recreational area right in front of the hotel which is very convenient for travelers to do light workout.

8/10

Excellent

25 Mar 2017

Verified traveler

Close to amenities

Friendly staff and good food. Arrived late in middle of nite yet the staff welcomed us warmly.

8/10

Excellent

12 Feb 2017

Verified traveler

Near to north south highway... Easy

Good and friendly staffs, room cleans and near to Ipoh town..

8/10

Excellent

05 Feb 2017

Mic Tee

Family trip

The reception and concierge staffs are outstanding and attentive to our needs.

Overall we are happy with our stay at this hotel

6/10

Pleasant

03 Feb 2017

Izack

Nice hotel with good view.

Easy access from main highway and very friendly staff.

8/10

Excellent

31 Jan 2017

Jimmy CBX

Great Stay in Ipoh

Very new and clean hotel !

Located outside the city and within walking distance to many facilities such as fast food, shopping centers (2), shops etc.

Would return to this hotel if I every visit Ipoh again.

Family