Name: Jozankei Manseikaku Hotel Milione
Address: 3 Jozankei Onsen Higashi, Minami-ku, Sapporo-, Hokkaido, 612302, JP

10/10

Exceptional

11 Mar 2026

Jordan

Good onsen and food, perfect for a night away during a busy tour of japan to disconnect and relax. Great staff and amenities.

Friends

10/10

Exceptional

17 Aug 2025

James

This was a very fun and relaxing place to stay for four nights. We were a group of six with ages ranging from 0-70, and all of us really enjoyed it. The meals were all delicious, and the onsen was really nice. The area around is beautiful, and the weather was relatively cool even in the August heat.

Leisure

10/10

Exceptional

19 Feb 2025

Bryan

An amazing experience in a traditional Japanese inn! The room was expansive and spacious, and definitely try the onsen, even if it seems intimidating to try as a foreigner. I experienced it in the winter after hiking snow trails, so it really soothes the body! The surrounding resort is beautiful and easy to walk to many hotspots in the area. The non-reservation restaurant on B1F is nice, but their menu is limited in the evening, so plan ahead if you are looking for nighttime dining.

Leisure Friends

10/10

Exceptional

13 Jan 2025

Clement

Great stuff, loved the hotel hot spring - was pretty big with a lot of different pools

Leisure Friends

10/10

Exceptional

10 Jan 2025

Roland

Friendly staff, great onsen, spacious rooms

Leisure

8/10

Excellent

10 Jan 2025

Meredith

Staff were helpful and welcoming. Hotel whilst older was clean and well maintained. Buffet dinner and breakfast whilst it didn’t vary from
Day to day had plenty of variety to offer and was plentiful in supply.
Onsen restful. We had a great stay

Leisure Family

6/10

Pleasant

21 Aug 2024

Kanako

One day was enough. The bath was not that clean and the food was the same items served over and over for dinner and breakfast.

8/10

Excellent

30 Oct 2023

Kar Chun Kenneth

The building is old, but the facility is acceptable, the room is clean, although I did saw some bugs is at the outside frame of the window, which is understandable, because it is a country side area. The dining place around the area close really early, so the only choice is convenience store like Lawson and Scicomart.

Leisure Self

10/10

Exceptional

22 Oct 2023

AKINORI

No title to me.

It was a good trip and stay at this hotel. I will come to this hotel again same times in next spring time.

Self

6/10

Pleasant

28 Sep 2023

Michael

Breakfast was nice and started early which I appreciate. The location was convenient for Jozankei, however, if you're not there for Onsen's there isnt a whole lot to see or do other than a short river walk.
Our room smelled like cigarette smoke and was pretty off putting, the rest of the property was fine although a little dated.

Leisure Friends

8/10

Excellent

15 Aug 2023

myung

nice, friendly hotel!. I enjoyed very much.

Leisure Family

6/10

Pleasant

16 Jan 2023

Mike

Transportation issues affected our stay

Our trip got off to a bad start when the hotel staff informed me that the free hotel shuttle bus to Sapporo was already fully booked 2 days in advance - leaving us no way to get back to Sapporo (the private bus was booked as well). So instead of checking in and relaxing we spent the rest of the day having to change our flight and following hotels because of the delay. The hotel should have made it abundantly clear that the free shuttle is low capacity and books quickly. They were jot very helpful with providing alternate travel options.

The rest of the stay was obviously affected by the level of stress that caused. The onsen was very nice though and had a great outdoor area looking at the mountains. The staff was friendly, and the rooms were small and older but comfortable. The futon could have had a bit more padding and I didn’t sleep that great.

Friends_and_family Friends

8/10

Excellent

21 Jul 2022

Kasumi

The hotel was nice

Partner

10/10

Exceptional

10 Aug 2021

John

Superb food

Excellent buffet. Items were fresh and delicious

Partner

2/10

Poor

15 Feb 2020

Ken

website wroted every days 10am have a free bus down to sapporo city but it was not e true e bus is only for guest check out n public transport it take more then 100 min no matter it was in e morning or night after 9pm. If peaks hrs it tk more than 2 hrs reached sapporo st. So guys pls don't believed wht e hotel wrote on e site.

Leisure Friends

10/10

Exceptional

29 Dec 2019

Verified traveler

Highly recommended

My first experience in Jozankei was wonderful, one night was never enough. Tatami room was cozy with wonderful view. Many onsens inside the hotel were great, esp.outdoor and foot onsen outdoor.

Even the hotel is a bit dated, the hotel is big. So it was not irritating at all.

Location is great as well.

Friends_and_family Friends

6/10

Pleasant

15 Oct 2019

AKINORI

My room at the hotel was not good one because I could not see outside of Jozankei mountains and liver. I could only see the walls of the hotel.
It was my 4th times to stay at the hotel, but this year's visit was very bad.

Self

8/10

Excellent

22 Jul 2019

Simone

Good facility, good location.

It’s a very good hotel, which probably has seen better days but still comfortable and fascinating.
The buffet offers good quality food and decent variety, and the Onsen is very well kept.
I wish my room was a non smoking one: even though it was very clean, I could still smell the nicotine at night, and that bothers me.

10/10

Exceptional

21 May 2019

Verified traveler

The breakfast spread was unbelievable. A lot of local dishes that I've never seen before.

Leisure Family

8/10

Excellent

14 Feb 2019

Christian

Same menu everyday for dinner but it was good with a wide variieties to choose from. Clean facilities good staffing.

Business_and_leisure Family

10/10

Exceptional

31 Dec 2018

kole

The room was smell Tabako.
Need to consider the air cleanness.

6/10

Pleasant

08 Nov 2018

Rock

Hotel room is too much smoking smell and the room is too warm to sleep

8/10

Excellent

23 Oct 2018

AKINORI

It was my vacation from Hawaii. I enjoyed everything very much.

8/10

Excellent

19 Oct 2018

Edward

Location was excellent - close to everything. room desperately needs upgrade. service was good.

Partner

8/10

Excellent

25 Oct 2017

AKINORI

It was a nice vacation at the Hotel Milione for me because foods at the Buffet were very good and Hot spring was clean and enjoy to relax in the morning and evening.
I will visit the Milione again some time in next year.

8/10

Excellent

16 Feb 2017

Verified traveler

Hotel beautiful, location not so great

The hotel is beautiful inside with lots of facilities. It felt very casual as guests had dinner in the kimonos and robes provided in the rooms which was really comfortable. We were able to walk 5 minutes down the road and see the beautiful light show and a fire dance amongst the snow. We enjoyed our stay in the hotel. Language barrier was mostly fine but not much was displayed in English. We had to guess what we were eating (which wasn't too hard but would have been nice) and when we went to take the shuttle bus it proved very difficult. The location is the downfall of the hotel as there wasn't too much to do. We discussed multiple times with different staff members the times of the shuttle bus the hotel provides but still weren't able to take it. The shuttle leaves once in the morning and returns once in the afternoon and MUST be reserved which we didnt know. If you did manage to take the shuttle it didnt give you much time to do anything in Sapporo anyways. The local bus is very tiresome going into Sapparo (a long 1.45hr trip with lots of stops and very crowded). turns out some of the local buses need to be reserved aswell but sell out quickly as it appeared to be the only local transport out of the place. We also tried to take a taxi (being fed up with the bus), it took half an hour for the taxi to arrive, and the quoted price was very underestimated which was disappointing.

Partner

2/10

Poor

13 Feb 2017

Verified traveler

Over-priced, Rude Staff

This is a traditional Japanese hotel, so you pay a lot of money to end up sleeping on a futon. The bathroom was small and had hair in the tub that was not mine. The staff seemed annoyed to be dealing with someone who did not speak Japanese and made no attempt to be helpful.

6/10

Pleasant

05 Jan 2017

Ai Ling

No reply to customer email enquiry

Hotel did not reply to our email to book shuttle bus from Sapporo to Hotel. We were given a smoking room which we felt uncomfortable in. The onsen was just ok. But the breakfast and dinner was wonderful, and there is a shop for you to buy things at the lobby. It was great they provide free shuttle to and from Sapporo, but I wish they could confirm the booking via email as well. I had to get someone to call them to make and confirm my booking.

Partner

8/10

Excellent

15 Dec 2016

Verified traveler

Nice hotel, easy n fast check in. Friendly staff and buffet dinner is good.

8/10

Excellent

14 Dec 2016

sky

Convenient location , good onsen and foods

Hotel is a bit old but in good maintainance. Foods and onsen are good. Free foot onsen facing great view.

8/10

Excellent

01 Dec 2016

TING

Very near to Airport bus station.

Family

4/10

Poor

19 Feb 2016

Taryn

Don't expect any help from staff.

Hotel was great. Food was good. Our Son's blanket was taken assuming with the laundry as we came back after the second day and it was missing. We contacted the front desk multiple times during the remainder of our stay and after leaving the hotel and were told every time that the note describing the blanket and our contact info was thrown away and had to give it to them again each time. No help with searching by talking to the cleaning staff or the laundry services. If there had been some effort to help locate the blanket that would have really made a difference.

Family

8/10

Excellent

14 Feb 2016

Handoko

Good nice gateway hotel.

We drove from Sapporo and it's a bit far from the airport on the way back. Hotel staff at the reception was very welcomed so it's a plus. The hotel is outdated, wifi only available in lobby area and the onsen in the hotel is just so so. It's just ok for a taste of Japanese onsen culture. Our package was included dinner and breakfast buffet and the food is just OK food. The restaurant was very busy as many tour groups came. The highlight was the snow around this area was fantastic and driving in white tick snow road was an amazing experience.

Family

6/10

Pleasant

05 Feb 2016

Verified traveler

old hotel but good hot spring

Old hotel

6/10

Pleasant

26 Dec 2015

Tan

Great Service, old resort

Arrived in the free hotel shuttle from Sapporo station and was greeted by all hotel staff at reception. Feel very welcomed. This makes up for the rather old furnishings.

The onsen in the hotel is rather small as compared to those in Korea, China etc. Just for a taste of Japanese onsen culture.

Food is OK but because it handles many tour groups, the service level there was more like a factory.

Remember to take a walk behind the hotel and explore the mini Onsen town! The snow here is fantastic!

Family

10/10

Exceptional

22 Oct 2015

Verified traveler

Nice Onsen! Good breakfast

Family

8/10

Excellent

06 Oct 2015

badlammy

Value for money

Very big bath and onsen area...outdoor onsen has good scenery too.

8/10

Excellent

09 Sep 2015

Verified traveler

Getaway from city, but busy hotel

Very big and imposing hotel with spacious but old rooms (furniture, carpets,etc...). The Onsen is very big and spacious but somehow the whole feels a little to impersonal. Very good for families as all necessary equipment is provided in restaurant, Onsen, etc...Around the hotel: a nice little walk in the \"village\" with spots for foot baths and possible hike to top of Mount.

10/10

Exceptional

25 Aug 2015

Verified traveler

Very good experience of a Japanese Onsen

Very happy with the hotel facilities and breakfast, dinner buffet.
Have tried 2 other onsen bath hotels in Japan, this is the best. Definitely recommend to anyone wants to try a traditional Japanese hot springs (onsen).

8/10

Excellent

17 Aug 2015

Verified traveler

traditional hot spring hotel

a hot spring hotel with dinner and breakfast. The hotel is quite old and most of the staff don't speak English. Buffet dinner and breakfast have a lot of food to choose and the taste are ok.

Family

8/10

Excellent

21 Jul 2015

candy

Nice onsen

I've stayed in millione 2 nights, it was a great stay. It has nice big onsen and you could use itu anytime. Nice breakfast and dinner. But their internet wasn't suitable for business man because only available in public areas.

4/10

Poor

13 Jun 2015

Verified traveler

Avoid if you like Onsen but have a tattoo.

The hotel is looking a little dated but the rooms (I had a twin western style) are large by Japanese standards. Some of the furniture had peeling veneer. There is no LAN or wi-fi in the rooms, so you need to go to the lobby if you need to connect. The food was average with a reasonable selection on the buffet. You have to pay extra for soft drinks, only tea and water are part of the package. The service is up the high Japanese standard. If you have a room on the front there is road noise which can be annoying.

Now for my major complaint. They now discriminate people with tattoos, placed a blanket ban on all that have them and do not allow them into the Onsen (there are signs in the lobby and Onsen entrance, I felt socially unclean). I have stayed at the hotel in the past and not had an issue which is why I booked it again this time. It was not mentioned on the Hotels.com page for the hotel so I feel I have wasted my time and money going there. I will not go again.

10/10

Exceptional

23 Dec 2014

Verified traveler

Hotel in Jozankei hotspring area

I wanted to let my three kids experience what a hotspring is like, and started planning a trip to Hokkaido half a year ago. We initially wanted to try out Niseko, because the reviews were good, but I later found that it would be difficult to connect easily from Chitose Airport to Niseko. In the end, we opted to stay two nights in Sapporo, take a bus to Jozankei, and stay two nights there. We were not disappointed. We enjoyed building snowmen in the day, and soaking in the hotsprings in the evening. In fact, the kids love the hotspring so much that we went for a dip just before we check out of the hotel!

10/10

Exceptional

16 Jul 2026

エーミール

食事がとても美味しかった
40代〜80代まで大満足で帰ってきました

Family

10/10

Exceptional

03 Jul 2026

Wei-ming

早餐晚餐均為吃到飽炸蝦牛排無限取用品質良好總類眾多非常好

Family_with_children

8/10

Excellent

21 Jun 2026

???

お料理がとても美味しくまた来ようと思いましたやっぱり食事大事ですよね！

8/10

Excellent

29 Apr 2026

Ka Sin Emily

從札幌站來回有專車接送，非常滿意。一泊二食，食物方面種

10/10

Exceptional

03 Apr 2026

Teruyo

ビュッフェの種類が多く、楽しめました。
露天風呂からの景色も良かったです。

Partner

8/10

Excellent

18 Mar 2026

hidemasa

一泊朝食付きで夫婦で利用しました。
スタッフの皆さんは笑顔で対応していただき安心しました。フロントの方も外国人でしたが日本語がとても上手で何の不安もありませんでした。
施設内も綺麗で清潔感がありました。
お部屋もとても綺麗でした。
ただ､お部屋のドアがカードキーでもオートロックでもなく、一つの鍵のため夫婦でお風呂に行く時は不便でした。ただ､キーホルダーで支払いの清算ができるので､これは便利でした。
お風呂場は男湯女湯共にサウナがあり、15℃の水風呂､22℃位の水風呂と熱めとぬるめの内風呂と露天風呂です。
温泉はさらっとした泉質で湯上がりも快適でした。
お風呂場は夜中に男湯女湯が入れ替わります。
帰る日の朝の風呂場の方が壁が明るく北海道の花の絵が描かれていて素敵でした。
これで湯上がりアイスが有れば最高なのですが。
朝食のビュッフェはどれも美味しくて､ついつい食べ過ぎてしまいました。
今回は札幌市内のホテルがアーチストのコンサートで取れなかったため予約しましたが、コンサート会場の札幌プレミストドームまで、車で約40分で家内を送迎するのに全く問題なかったのが良かったです。

Partner

6/10

Pleasant

07 Mar 2026

Kenta

プールは使用できませんでした。

10/10

Exceptional

06 Feb 2026

Emiko

色んなサイトの口コミを見ていたので多少は覚悟していましたが、スタッフさんも客層も外国人が多く日本に居るのか分からなくなる時がありましたが同じ階に団体の外国人の方が居ないように配慮してくれていたのですかね？
騒音もトラブルもなく過ごせました。
スタッフ皆さんの対応も好感持てましたしお料理も中にはハズレもありましたがメインからデザートまで種類も豊富で美味しく、お風呂も混雑する事なくのんびり楽しく過ごさせて頂きました。
食事会場が少し足元からひんやりとしたので膝掛けとかあると良かったのかなとは思いました。
大切な友人との旅行をこちらにして良かったですし、友人も喜んでくれて良い思い出になりました。
今回自家用車で行ったのですが、チェックアウトして駐車場へ向かうと車上の雪を前もって落としていてくれており、細かな配慮が嬉しかったです！
また利用したいと思える、お勧めできるホテルです。
また機会があれば泊まりたいと思っています。
どうもありがとうございました。
スタッフ皆さんまだまだ寒いのでご自愛ください。

Leisure Friends

8/10

Excellent

22 Jan 2026

MAN KIT

早晚自助餐選擇很多，質素也不錯，以此價格來說性價比高。酒店員工表現殷勤。溫泉也很好。
房間比較殘舊，但清潔度可以。空調調節度低，房溫太熱，整晚都難以睡好。

Leisure Partner

8/10

Excellent

11 Jan 2026

chun mao

乾淨

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

MIHORI

２０年ほど前に家族で泊まらせていただき、ステーキや海産物がすごく美味しくて感動したのを覚えています。その時、母が体調が悪くご飯を食べられなかったので先日20年越しに連れて行くことができました。幼い頃の記憶だったので期待しすぎたのかもしれませんが夕飯がもう少し美味しいといいなと思います。ビアカクテルは美味しかったです。

Friends_and_family Family

8/10

Excellent

31 Dec 2025

DASOM

조식 맛있습니다.
대욕장 온천물 좋습니다
다다미방은 많이 노후되어 약간 냄새가 납니다

Friends_and_family Family

4/10

Poor

25 Nov 2025

ちかこ

夕食　朝食とも　混みすぎて
ゆっくり食事できなかった
特に朝食は混みすぎて
チェックアウトの時間もあり
満足に食べられなかった

10/10

Exceptional

13 Nov 2025

路子

清潔感が有りスタッフ様も丁寧に対応して下さいました又行きたいです

Leisure Friends

10/10

Exceptional

02 Nov 2025

HIROAKI

お風呂でシャンプーを選べるのが楽しかったです。
初めての経験でした。

Business_and_leisure Family_with_children

10/10

Exceptional

10 Oct 2025

???

お料理がとても美味しく、充実していた!

Leisure Friends

10/10

Exceptional

06 Sep 2025

?

ホテルには大変満足しております。
エクスペディアのサイトには大変憤りを感じております。
予約時に子供2名で申し込み、スマホ上でもその情報が認められるにも関わらず、ホテル側には乳児2名で送信されていた。当日フロントで追加料金の説明があり、結局割引クーポンの意味がなく割高な宿泊費となった。
エクスペディアはもう利用しない。ホテルには大変満足でした。こちらは是非もう一度利用したいです。

Leisure Family_with_children

10/10

Exceptional

19 Aug 2025

?

対応してくれたスタッフの方は皆親切でした。お風呂も清潔でのんびりすごせ、何回か入りました。タオルが脱衣所にもあればより快適。
高齢な両親と行ったため、和室は過ごしにくいかなと思いましたが予想以上に過ごしやすかったです。

ただ、周辺に歩いて行ける観光場所やアミューズメント的なところはほぼ無いため、ある程度札幌の中心街で遊んでから夕方以降にチェックインすると良いかもです。
チェックアウト後に周りのカフェやおみやげ屋さん見て回るのおすすめです。

Leisure Family

8/10

Excellent

28 Jul 2025

mitiko

駐車場担当の方がずっと誰かとイヤホンで会話をしていて入庫時も車の誘導をせずに会話されていたのが不快だった。（出庫時の対応された方は親切だった）チェックイン時の説明が早口でうまく聞き取れなかった。表情に笑顔がなくやや威圧感を感じた。（他のスタッフの方はそれなりに笑顔で対応されていた）そのため、チェックイン時の対応を普通としました。

Leisure Family

6/10

Pleasant

26 Jul 2025

??

ホテルから見える景色は良かった。
食事の待ち時間の対応が残念でした。

10/10

Exceptional

22 May 2025

Songyi

가족여행으로 료칸 저녁 아침뷔페 이용했는데 만족했어요!

Leisure Family

10/10

Exceptional

04 May 2025

Verified traveler

定山渓温泉に来ました。

連休だったためか宿泊者が多かったですが、ゆっくりと過ごす事が出来ました。温泉まんじゅうが美味しかったです。

Friends_and_family Family

6/10

Pleasant

16 Mar 2025

???

スタッフの対応が酷い!

Leisure Friends

4/10

Poor

24 Feb 2025

Ayaka

宿が古めな為、畳も古く。畳のクズが取れて服に沢山付き、子供が靴下履かないと足刺さって可哀想でした。

Leisure Family_with_children

4/10

Poor

17 Feb 2025

KA

預訂了兩天住宿，但因為大雪導致航班降落新千歲機場後延遲兩個半小時才可出倉，第一個晚上只可在機場渡過。第二天早上到達酒店但前台服務員並沒有我的預訂紀錄，要求酒店找預訂平台但被拒絕，只好自行上網找辦法，到Hotel.com的網上詢問支援但不斷重覆地把我的預訂紀錄發給我，折騰了個多小時後再輸入”可以真人對話嗎？“終於幫我通知酒店確認我的預訂。
另外酒店即場收取兩天的溫泉稅，我表示第一天沒有入住仍要收嗎，答案“是“。我若兩天都沒有入住是否要向我追討呢？

Friends_and_family Friends

6/10

Pleasant

15 Feb 2025

Verified traveler

房間很大，但食物質素一般。有大浴場，但喧嘩聲很大，亦沒有工作人員理會！

Partner

10/10

Exceptional

03 Feb 2025

youngchan

너무 좋았어요. 저는 급하게 여행 잡아서 버스 예약을 못했는데 버스정류장 거의 바로 앞에있고, 숙소근처 싱사에서 전등? 무슨 축제하는데 그거 티켓도 주시고, 그리고 숙소가 노후된것같아 보이지만 전혀 아니였어요. 노천탕 강추추입니닼ㅋㅋ 그리고 호텔 직원들 완전 친절하시고, 체크인 빨리가시면 컵라면이나 사탕 베이비슈 같은 웰컴 냠냠이가 있어서 너무 좋았어요.. 어머님 모시고 간곳인데 너무 좋아하셨어요. 다들 너무 친절하고... 다음에 삿포로에 친정가족들이랑도 가야겠어요. 그정도로 너무 좋은 편안한 여행이였답니다.~

Friends_and_family Family

8/10

Excellent

25 Jan 2025

Verified traveler

マットレスが…

とても、良かったのですが、畳部屋のマットレスがとても、寝ずらくて、眠れなかったのが残念でした。それ以外はとても良かったです。

Friends_and_family Family

8/10

Excellent

20 Jan 2025

53

朝食バイキングのパン類は、出来れば焼きたてが嬉しいです。
お湯は柔らかくてとても癒されました。
ありがとうございました。

Leisure Family

6/10

Pleasant

08 Jan 2025

Chiaki

バイキングの同線が悪く行列で混みすぎて取りに行くのに時間かかりすぎて食事する気がなくなりました。

Leisure Family_with_children

10/10

Exceptional

07 Jan 2025

kaoru

とても良いホテル

リニューアルされた客室でとても綺麗でした。空調の温度調節が出来れば、もっと快適だと思います。

Friends_and_family Family

6/10

Pleasant

05 Jan 2025

HIROMI

バイキング会場は良かったです。追加料金を取られました。

Leisure Family

6/10

Pleasant

01 Jan 2025

RINOWA

人が多いとスタッフさんの対応が大変そうでした。

Leisure Family

6/10

Pleasant

29 Dec 2024

Chisato

夕食ブッフェが予定時刻になっても待たされる

8/10

Excellent

29 Dec 2024

kenichiro

安全管理不足

浴場前に刺青のある方のお断りの記載があったが、中で刺青入れた人たちが大声をあげていて不快に感じた

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

HIDEYUKI

家族で2年連続で年末に来てますが、本当に良かったです。

10/10

Exceptional

21 Nov 2024

li yun

本來這區的飯店都很有歷史感不報太大的期待，沒想到住的房型重新裝修一年多，實在太棒了，順利預約上來回接駁巴士，一切都很美好，太幸福了

Friends_and_family Family

10/10

Exceptional

12 Nov 2024

Yuu

部屋の件で問い合わせたところすぐ対応してくださり、快適に過ごせました！

Leisure Self

8/10

Excellent

29 Oct 2024

??

ご飯もお風呂もよかったです

6/10

Pleasant

13 Oct 2024

MISAKO

お部屋は古い感じがしました。スリッパが痛んでいて、履きにくかったです。
食事は色々食べれて良かったです。
お風呂にあったレモン水が空になっていて、朝も無かったので飲めなくて残念でした。

Leisure Partner

8/10

Excellent

10 Sep 2024

??

良かったよ！

10/10

Exceptional

09 Sep 2024

kim

셔틀버스로 약 1시간 걸립니다. 1층에는 무료로 마실수 있는 차가 있으며, 월컴 드링크가 아닌 사탕과 슈크림이 있습니다. 오래된 건물이나 사용하는데 불편함 제로입니다. 식사는 석식, 조식 최고로 살찌기 딱 좋습니다. 전체적으로 후회하지 않습니다. 온천시설 좋습니다.

Friends_and_family Family

8/10

Excellent

19 Aug 2024

Fubuki

お部屋数多いからか食事の時、列がとても長かく、ごった返してたが、それ以外は良かった。夕飯の時の飲み物は水以外は有料だった点は注意が必要だと思いました。
ご飯は美味しいし、温泉も気持ちよかったです！

Leisure Family_with_children

6/10

Pleasant

14 Aug 2024

??

お風呂と食事は、良かったです。
古いせいか、お部屋が少し臭います。

10/10

Exceptional

14 Jul 2024

Mai

ほとんどのスタッフの方が海外の方という印象を受けましたが、ご対応は常に丁寧で、わかりずらいということも特にありませんでした。アメニティーなど近年はついていないところが多いにも関わらず大変充実していて驚きました。また、当施設のサウナが改装工事だったことから周辺のホテルへの入浴利用券などもサービスしてくれ、他のお風呂も楽しむことができ大変満足しました。

Leisure Friends

4/10

Poor

07 Jul 2024

NAMI

部屋に入ってすぐに洗面所のコップを使おうとしたら、汚れていた。バスタブに髪の毛が残っていたりした。
また、チェックアウトした後に忘れ物をしたかも知れないと午前中に連絡して、確認を依頼したが、連絡がなく、夕方にこちらから電話したら、確認してくれていなかった。
チェックイン業務で忙しいから、フロントに電話を繋ぐことができないと言われ、忘れ物があったか無かったかを確認するためだけにホテルに再度直接行くハメになった。
電話対応者は話が通じない人で、何度説明してもこちらの意図を汲み取ってくれず、サービスが悪いなと思った。

Leisure Friends

6/10

Pleasant

29 Jun 2024

???

露天風呂が入れず残念でしたが、他のホテルの利用券をつけてくださってありがたかったです。そのホテルの露天風呂は森をながめながら入れて最高でした。

Leisure Self

4/10

Poor

24 Jun 2024

Yoko

バイキング会場でのスタッフ対応に笑顔なく、嫌な気持ちになった。
近隣の部屋から夜中まで騒ぐ声が聞こえて眠れなかった。

Leisure Family

4/10

Poor

05 Jun 2024

keiko

備品の浴衣が１枚破れていた

Leisure Family

4/10

Poor

27 May 2024

??

여기는 여행 Luggage를 손님에게 모두 옮기라고 지시하고 짐이 많다고 도와주지않는다. 사용한 트롤리를 제자리로 돌려놓으라고 말하며 응하지 않을 경우 뒤돌아서서 고개를 저으며 무례해진다. 내부 대욕장은 공사로인해 노천탕을 사용할 수 없음에도 사전에 공지또한없었으며 돈이 아깝다. 조잔케이에 두번째 오는데 정말 이전과 비교하여 실망만 가득 가지고 돌아간다.

시끄럽게 하는 아이들을 제대로 돌보지 못해서 미안한 마음은 전하고싶다.

Leisure Family_with_children

4/10

Poor

08 May 2024

takanori

部屋に入った時、イヤな匂いがしていた。
朝食スタートが8時からは遅すぎると思う。
エレベーター前が大行列で30分以上待たされた。改善した方がいいのではないですか？

Leisure Family

6/10

Pleasant

04 May 2024

ひろし

喫煙所が1階にあり利用客が頻繁にエレベーターを利用する為エレベーター内がタバコ臭かった

Leisure Partner

10/10

Exceptional

01 May 2024

??

ベッドまわりにコンセントが欲しかった。
食事は美味しく頂きました。

Leisure Partner

10/10

Exceptional

21 Apr 2024

まなぶ

良かった

Leisure Friends

10/10

Exceptional

14 Apr 2024

せいか

ご飯がとても美味しかったです！
温泉も最高でした。また来ようと思います！

10/10

Exceptional

27 Mar 2024

Yumi

スタッフの方々は、感じが良い

スタッフの皆さんは、どなたもすごく感じが良かったです。2日目の夕食時、連泊した方へと言って、いちごのデザートがサービスでついていました。知らなかったのでびっくりしました。ちょっとしたことでも、嬉しかったです。
お風呂の脱衣所にはシャンプーコンディショナーバーがあって、好きなものを試すことができました。面白いサービスだなと思いました。
ひとつ注文をつけるとしたら、和室の畳が痛んでいたのが気になりました。

Friends_and_family Family

6/10

Pleasant

17 Feb 2024

ミキオ

唯一の子どもの遊び場であろうプールが改修中？だったので少し退屈したかも
ちょっとしたゲームをするようなとこもなかったので

Leisure Family_with_children