Name: Novotel Imagicaa Khopoli
Address: 30 31 Sangdewadi Off Mumbai Pune Express Way Khopo, Khopoli, 410203, IN

8/10

Excellent

18 Mar 2026

Sejal

Not too far from lonovala. Right next door to park. Room & bathroom was clean. The breakfast buffet was great & plentiful! Lots of choices to choose from! Made to order omlets, dosas, etc. 9am there was a musical parade of characters. Everyone enjoyed....even my mom! Lol.

Family

8/10

Excellent

23 Dec 2025

Amit

enjoyed

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Ankit

We were three families. I would 10/10 to this property. Staff were exceptionally well behaved and best service even at peak times.

8/10

Excellent

08 Nov 2025

Pravin

Overall a good stay , clean rooms , good staff and experience at the breakfast was great specially due to mascots dance performance kids and adults both loved the environment. Check-in experience can be better .

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Aaron

Amazin hotel

Great pool, clean, lovely hotel and staff with good amenities

Friends_and_family Family

10/10

Exceptional

24 May 2025

Ashwini

Star experience

Lovely place to visit. Specially with kids it’s treat for them. Kids friendly staff and extremely clean. Totally a 5 star experience at Novotel.

Friends_and_family Family

6/10

Pleasant

21 May 2025

Franky

Considering that Novotel is a 5 star rated hotel, lot of things were missing. No welcome drink, No Garden for kids to play. My room was small with small beds, it was very uncomfortable for me to sleep. We had booked a room for 2 adults & 2 kids & I did not like the room or beds. Not much amenities to enjoy. Good that I had booked imagica theme park & then water park the next day or my stay could have turned out to be very boring. To make my experience even bitter I was made to wait for 20 - 25 minutes for checkout. There were 2 counter, your staff Deepa told me that the other counter which has 5 people in queue was for check-out. Her counter only had 1 in queue. When I questioned the manager (Aditya I believe), he said both counters are for check-out & deepa lied him that she told me the same. Honestly I enjoyed in imagica & not in Novotel. Breakfast was good but can be improved by introducing more Non-veg breakfast items. Overall Not worth the money paid.

Leisure Family

2/10

Poor

12 May 2025

Verified traveler

Harsh realities.

We had a confirmed booking for one superior room having one king size bed as shown in booking page.We reported for check in correectly at 2 PM.But they kept us waiting for more than 2 hours and compelled us to check in a twin bedded room ,completely different , as shown in the booking page.This was a connecting door with another room apparently looks like a kids room having low type comode,very problematic to both of us .

Partner

6/10

Pleasant

07 May 2025

Nilesh

The staff at reception was overburdened with long queue of people trying to check in. On top of it they didnt allowed me to checkin saying they have not got any reservation for me from expedia. I had to check with expedia and after lot of to and fro they finally got the confirmation and i was given the room. It took almost 2 hours and it was a pathetic experience as i was with family including kids.

Otherwise the hotel is good, clean and nice to stay in.

Leisure Family

10/10

Exceptional

24 Apr 2025

Neelesh

Our stay at this property was very pleasant. The rooms are very clean and spacious. Their buffet breakfast, lunch and dinner has lots of variety and really delicious!

10/10

Exceptional

24 Apr 2025

Neelesh

We loved our stay at this property. Very clean and their buffet breakfast , lunch and dinner has variety of options and really delicious !

10/10

Exceptional

16 Jan 2025

Ankita

Highly recommended

The hotel is really good and food is excellent. The staff is cooperative . One note be very specific regarding room cleaning , you want or not. As I informed the team at reception no room cleaning required but still when we came back from imagica , room was cleaned. Imagicaa is walking distance and hotel is amazing. Fun part cartoon imagicaa performances at the restaurant keep up the feel of the place.

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Verified traveler

The best option if you want to have a nice & comfortable stay near Imagica!

Friends_and_family Family

2/10

Poor

01 Jan 2025

Tina

Zero hospitality untrained staff

Bad hospitality .

Friends_and_family Family

4/10

Poor

01 Jan 2025

Kaushik

Service is very Poor

Leisure Family

10/10

Exceptional

30 Dec 2024

Vidhi

It was a wonderful experience

Friends_and_family Family

6/10

Pleasant

24 Dec 2024

Amit

Property is very near to Imagica walkable distance

Leisure Family_with_children

10/10

Exceptional

19 Dec 2024

Mujeeb

Here’s a corrected version of your text:

Booking through Hotels.com saved me 1000 rupees compared to prices from other online platforms and even the rate quoted directly by the receptionist for a one-day stay, which was 10,241 rupees, including breakfast. I booked a superior category room with one king bed, which was later upgraded by Mr. Ismail at the front desk to a deluxe room with an Imagica view at no extra cost. Typically, the superior category does not include an Imagica view when booked through Hotels.com.

We were very satisfied with our stay. My daughter enjoyed it immensely, and the food was amazing. The buffet for dinner and breakfast offered a wide variety of options, though it costs approximately 5000 rupees for a couple. However, there is no separate discount for Imagica if you stay at the hotel.

Friends_and_family Family

8/10

Excellent

05 Dec 2024

Sandeep

One day stay

It’s expensive in terms of value for money. If your stay is primarily for IMAGICA, then it’s very close by.

Partner

8/10

Excellent

07 Nov 2024

Mahesh

special thnks to kunal from front desk.

Leisure Family

10/10

Exceptional

12 Aug 2024

Khushali

Nice and clean

Leisure Family_with_children

6/10

Pleasant

24 Apr 2024

Nathan

Rooms are worn out.

The rooms were worn out. Fridge was broken. Kept having them come and fix stuff or replace things that weren’t stocked properly. Ac couldn’t keep up. Everything had a dirty appearance. My child spilled on the comforter and the cleaning staff just turned the blanket over to give the appearance of putting on a clean one but the dirty part was just turned to the inside. Very disappointing.
The morning breakfast comes with an ear basting performance of people “dancing” in costumes, clogging up the spaces to walk to get your breakfast. Literally was trapped by the breakfast bar with my terrified child for 5 minutes until they finished. It was not at all the peaceful breakfast one needs, unless you enjoy a headache with your toast. I wouldn’t book here again.

Friends_and_family Family

10/10

Exceptional

17 May 2023

Shatrughan

Awesome hospitality 😊

Stay was good Ankita was really good at point to help very kind and humble girl.

Friends_and_family Family

4/10

Poor

05 Mar 2023

Farhanuddin Aman

Average experience

Service is very slow, rooms weren’t cleaned properly, Check-out was chaotic. Food quality needs significant improvement.

Friends_and_family Family

4/10

Poor

05 Feb 2023

Verified traveler

Not worth the money

Not so great experience here. The room wasn’t clean.

Service was sub par, particularly travel assistance and front desk. I was messed around for two hours whilst waiting for a taxi and eventually told Id need to wait another hour. Service is nonexistent

They also charge 6,500 inr for a taxi back to Mumbai (local rate is 1,800).

Please note this is very much catered for children and there is extremely loud music and character dancing played at breakfast.

Self

6/10

Pleasant

11 Jul 2022

RAJEEV

Deceptive

Hotel needs Renovation badly. Its in Depilated state.

Partner

4/10

Poor

29 Mar 2022

AJAY

Room condition was deplorable. There were cracks on room walls. Furniture was broken. there was no carpet. I was expecting far more superior room quality for 150 SGD. It was like a 2 star hotel. No way near 4 stay as Novotel claims. Also the quality and spread of breakfast was average. extremely disappointed

Friends_and_family Family

2/10

Poor

26 Mar 2022

Deepak

Worst stay

Worst and third class hospitality, washrooms are stinking. No one to pick your calls. Little rude behavior from staff. Many other good options available near to lonavala. Dont waste money

Friends_and_family Family

4/10

Poor

06 Dec 2021

Ganesh

1stly

Friends_and_family Family

10/10

Exceptional

30 Nov 2021

Chetan Balasaheb

The food was good. The staff was busy with overload of work due to weekend and marriage function at hotel but otherwise the staff was cooperative.

The food was very expensive.

Leisure

10/10

Exceptional

15 Nov 2021

Rohit

If your visiting Imagica might as well have a good stay here property is good.
Amenities like Swiming pool etc were closed but the entire area is truly the highlight of the place.
Food was good especially the breakfast.

Family_with_children

2/10

Poor

07 Nov 2021

Nishit Shah

Fully Unequipped To Handle Capacity

We stayed 2 nights and Imagicaa also isn't really well maintained. Hence avoid for a bit if you are planning the same.

Understaffed, No Ala Carte Available at restaurant. After voicing our concerns finally they did serve us reluctantly since we dint want to the buffet and no other restaurants nearby outside either. Food was very good.

No proper sign boards on Pune Expressway showing exit to NOVOTEL. Remember from Mumbai its after you pat the 1st expressway toll to take the KHOPOLI exit which is quite small and rough roads.

Cleanliness was quite bad at the hotel. Even room cleanup wasn't good.

Pretty much nothing much to do in the hotel since pool / spa / etc was shut.

Just some indoor games like foosball / TT / Etc were there to kill time

Room Service took forever. Door keys dint work since property hasn't been maintained and door batteries not changed.

Housekeeping / Room cleanup was underpar. Cobwebs under the bed. No replenishment of toiletries / etc.

Knowing we were 2 adults + 2 kids yet they maintain only 2 towels in the room even after requesting a few times. They did send to the room eventually since it was a necessity.

Concierge to pick luggage during check out not available.

Only 3 counters combined for check in and check out took us 30+ mins for both procedures.

Staff tried to do whatever best they could however with this kind of resources nothing much can be done.

Valet at check out was fully mishandled and was quite bad.

Friends_and_family Family

10/10

Exceptional

09 Oct 2021

Bhavna

Great Service and very friendly staff

Friends_and_family Family

10/10

Exceptional

05 Oct 2021

Jitendra

VERY GOOD

VERY GOOD ARE ALL THE THINGS

Friends_and_family Family

2/10

Poor

13 Sep 2021

MV

Disappointment stay

The quality of food (Buffet Dinner and Breakfast) was not as per like 3 star only. I wont suggest this hotel to my friends.

Friends_and_family Family

10/10

Exceptional

11 Sep 2021

Prashant

Hotel is good. Staff is helpful and foos is good. There should be some more free activities for kids.

Friends_and_family Family

10/10

Exceptional

10 Sep 2021

Verified traveler

Peaceful Trip

The hotel was nice and clean.

Friends_and_family Family

4/10

Poor

05 Mar 2021

Gayatri

Okay for 1 day stay.

Very badly maintained, average breakfast and below average service. Everything was closed and restricted and due to fewer employees nothing was maintained. Parking area is not maintained.

Friends_and_family Family

6/10

Pleasant

16 Feb 2021

Vaibhav

Very bad experience

Average hotel and should have only one or two star rating. We planned stay at this hotel to celebrate Valentine Day. Before making reservation hotel confimed that they have arranged special event (pool side party) on the occasion of Valentine Day. Till Check In they confirmed about the event and @9.30pm we got to know, due to less occupancy they have cancelled this party.

Really very disappointed situation for all family members. Never expected such shocks from group like Novatel. Apart from this they were not ready to serve a la carte menu and forcing to have very expensive buffet. Finally we went outside at 10pm and had dinner 15 km away with small kids.

Rooms were also very small with poor maintenance and stinking smell.

At breakfast the guy at entry point was very loud (you should have politeness while communicating with your guests).

Overall very bad experience and will not visit again

Friends_and_family Family

8/10

Excellent

01 Feb 2021

ANJU

good stay

stay was good, buffet breakfast was good
it is self parking outside hotel, but no instruction put at the entry, so u reach hotel than they tell you to self park outside, u go back park and walk its irritating after long drive.

Friends_and_family Family

8/10

Excellent

06 Jan 2021

Prema

Best option next to the park

We stayed for a night in New Year’s Eve after spending the day in Imagicaa theme park! It was right next door and the best luxury hotel. The room had a view of the roller coasters in the park.

Partner

2/10

Poor

02 Jan 2021

Payal

He worst 5 star hotel experience of my life.

In simple words its a 3star catogary i dont know how they got a fivestar ...... horrible tiny rooms the balcony dosent open its for show, the inroom dining service has a very small selection , and the breakfast in re restaurant is also not like the 5 star and the staff there totally ignore you..... i would say if you want to pay 5 star prices and have the experience of a 2 or 3 star stay here.

Partner

6/10

Pleasant

11 Jan 2020

nishant

Expensive for the kind of room. Monopolistic approach!

Friends_and_family Family

6/10

Pleasant

06 Jan 2020

Yogit

Enjoyed the stay at Novotel Imagica
But had a major hassle , since one of my motivation to opt for Novotel was because Imagica theme park allows multiple entries to guest staying at Novotel

However Imagica theme park security played spoilsport as they denied re-entry which was a big disappointment !!

Friends_and_family Family

6/10

Pleasant

31 Dec 2019

Kinjal

Nice Hotel but don't stay here during peak days.

We stayed on 28th Dec 2019. Hotel is adjacent to Adlabs Imagica Theme Park & Water Park. Checkin & Checkout queues were long. The checking staff was nice but overstretched due to less staff. The bedroom & bathroom was comfortable and well maintained. The food was very expensive. We had ala carte and it was tasty. Restaurant was also staffed minimally so all the staff, though very courteous, were unable to meet guest expectations.

Friends_and_family Family

6/10

Pleasant

28 Dec 2019

Amina

Fish Market..too much to handle!

Overall the stay was okay... as its holiday time the hotel was full and no special attention you can expect from hotel staff as they are busy .For breakfast you have stand in queue and it looks like FISH MARKET. We have to carry our own baggage
for check out as the hotel staff was too busy to handle the crowd or Fish Market..only good thing.. Rooms are comfortable with twin beds for family of 2 adults and 2 kids.

Friends_and_family Family

8/10

Excellent

26 Dec 2019

Preeti

Very good service a d friendly staff

Friends_and_family Friends

6/10

Pleasant

16 Dec 2019

Verified traveler

Very poor service ....

At the time of checking room was not ready although i was waiting for more than 1 hr.
While check-out valet parking make us to wait for more than 30mins, as they forgot to bring the car in-spite of 3 times reminder.
Only good thing was breakfast and staff was extremely cooperative

Friends_and_family Family

10/10

Exceptional

15 Dec 2019

SHRIKANT

Novotel - Always that Human Touch

amazing

Friends_and_family Family

10/10

Exceptional

25 Nov 2019

Verified traveler