Della Resorts Lonavala

India , Lonavala
Lonavala, Della Enclave Rd, Kune Village, Khandala
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50 reviews shown

6/10

Pleasant

28 Jan 2026

Harshd

Mushroom was growing in the bath room.

Partner

10/10

Exceptional

24 Dec 2025

Vivek R

Good rooms (one of them was smelly initially, staff responded by putting up scented oil).
Responsive staff.
Good food @ Cafe24

10/10

Exceptional

02 Dec 2025

LEENA

Perfect Stay

Leisure Family

6/10

Pleasant

04 Sep 2025

Rohit

Good service but bad hygiene and RAT in room

The service was very good , staff was polite but room was not worth money and suprising part was there was RAT in the room which question on sanitation and cleaning. We paid so much money and room was not even worth it

Friends_and_family Family

6/10

Pleasant

11 May 2025

kishore

Could be perfect

Fancy hotel. But my hotel room had cobwebs on the chair. Also there's a corporate event with DJ right next to my room which is going to go on till 11-11:30pm extremely loud.

Self

6/10

Pleasant

20 Apr 2025

AKSHAT

AC was not working in our room.
Room Mini refrigerator was not working.
Vegas show is very cheap, it’s local Artist & there is nothing to spend ₹2500/-
I am not satisfied.

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Justin

If you like being treated like royalty, this is it. Every staff member here are well trained and equipped to help you have a great experience. They have all aspects covered from valley to check in, many food cuisine options, fun activities for children and adults and a seamless check out process with more than 1 persons helping you.
We never waited in lines, staff were available and prompt at taking care of your needs.
The property itself is stunning with many varieties of trees and lush green grass lawns for you to enjoy, they are meticulous about keeping the property aesthetically pleasing and people friendly.
Rooms are very spacious and amenities were more than enough for families to enjoying a relaxing week away from the hustle and bustle of Mumbai

Leisure Family

10/10

Exceptional

20 Oct 2024

Harpreet

Hospitable and Kind Staff

Leisure Family

10/10

Exceptional

16 Oct 2024

Vitthal

The property is not very accessible for senior citizens, the bath tub in particular. Also many of the steps don't have a railing.
The 24/7 In Room Dining is a major plus.

10/10

Exceptional

15 Jun 2024

Arun

Della is a little different from other Resorts seen. Lots of Adventure activities to do. Also some virtual ones like bowling. Small small things like Darts are also thrown in which is nostalgic. The complex itself is extremely well laid out and beautiful.
Before going, I had checked the internet and found that there were negative comments about two major things. One was the quality of service and the second was the price of food.
Based on my experience, I can say that the quality of service was excellent. There wasn’t one occasion when the response was not outstanding.
On the price of food, yes it is a little bit expensive, but there are options available in the Sports arena which are relatively affordable. Some options on the Parsi Dhaba (1500 for two people) as well as the PNF (1800-2000) for two people are available.
On a trip like this it is the overall experience that is extremely important. The experience was simply outstanding.

Leisure Partner

2/10

Poor

07 May 2024

asha

I never write bad reviews however I feel like I need to warn others- this place was so bad that we didn't stay our second night even though we didn't get a refund, and we had to get a driver to take us somewhere else and pay for another hotel. It was not clean, the service was terrible, and there were signs in one of the public bathrooms on the property with signs containing sexual innuendos and one about masturbation. I was so disturbed for my kids to see that and I just wanted to get out of there right away so we left. When we got home to the US, I noticed a charge on my credit card that I didn't understand. I messaged the resort and they refused to tell me what the charge was about, telling me over and over to call the manager. I told them that it would be an expensive call from the US and asked them to please just let me know what the charge was about. They ignored me. Finally I asked them for their manager's email address. They gave it to me and I wrote an email to the manager. No response at all! I called Expedia and they could not get any help either from the resort, so they gave me a small credit to use for future trips and I have had to call my bank to dispute the unknown resort charge. Such terrible service, really unbelievable. I have never encountered something so awful in any of my travels.

Leisure Family

8/10

Excellent

29 Jan 2024

Prashant

Excellent Parsi food. Very spacious property.

Leisure Partner

4/10

Poor

19 Nov 2023

Sagar

Poor service with unmotivated employees, lackluster food and remote location with narrow roads leading to the property. This is a 3 star hotel when it comes to hospitality

Family

10/10

Exceptional

28 Oct 2022

Vijay

It’s an amazing property and perfect for a short stay for a young family

Leisure Family

10/10

Exceptional

06 Jan 2022

RAMNIK

Probably one of the best resort in India that we have been to. We met people from Mumbai, Delhi, Rajasthan and other places with similar views. Ideal place for youngsters for thrill and excitement at the Adventure Park with so many facilities.

Leisure Partner

6/10

Pleasant

28 Dec 2021

Susan

The room itself was satisfactory. On one of the days of our stay we had an issue with the bathroom having muddy water. It took a while for the problem to be fixed. The overall service at the resort was unsatisfactory. They had a few private events taking place during our stay which could be the reason for the poor service. Everything from checking in to getting our room ready for us and responding to requests we had was extremely slow and took multiple calls from our end.

The restaurants are nice but can sometimes be overcrowded. We had to wait 45 minutes for a table at one of the restaurants on a Monday night.

The adventure park was great. It’s located on the property and was only a 3-minute walk from our room. The marshals at the adventure park were amazing. Everything was well organized and they always put safety first.

Overall, our stay at Della Resort was satisfactory but service could have been much better!

Leisure Partner

8/10

Excellent

17 Dec 2021

Narendra

Great place to unwind, bit on the pricier side though; more than what it deserves… I was planning to Uber back to Mumbai but the local cartels would not allow Ubers to come in…and the hotel was not keen to resolve. The return fare is dictated by these local transport providers, so don’t bank on Uber

Friends_and_family Family

10/10

Exceptional

30 Oct 2021

Kishor

Camps are nice

Leisure Partner

8/10

Excellent

30 Aug 2021

Mythraeyi

The property is huge with beautiful lawns, pools and seating areas. There are many activities and a spa. Cafe 24 serves good food and the cocktails at the lounge were delicious. the italian bistro food was not good. Room was spacious and comfortable. Staff was polite and attentive to guest needs.

Friends_and_family Friends

6/10

Pleasant

14 Aug 2021

Verified traveler

Location was great but the place was not kept clean. Too much waiting time for check-in and check-out.

Partner

10/10

Exceptional

01 Aug 2021

Verified traveler

Awesome property

Leisure Family

8/10

Excellent

14 Dec 2020

Saji

Great stay over the weekend

Overall it was a very nice experience. The hospitality, courtesy of the staff is commendable. The property is also well maintained.

Personally for me the bed was too soft so sleeping on it was not that comfortable. No negative points for that as this is my personal liking.

Friends_and_family Family

10/10

Exceptional

15 Nov 2020

Sanjeev

A very enjoyable stay

A very comfortable stay. After staying a night in the Adventure Rooms we extended our stay and moved to the Luxury Rooms. A small price difference but a huge difference in the feel. The whole experience from the rooms to the house keeping to the service and the time taken for service were all a marked improvement.

Friends_and_family Family

8/10

Excellent

04 Nov 2020

Sanjeev

A nice holiday but the Adventure Rooms are sub par

We had booked an Adventure Resort room and that was a mistake I believe. Anyone who wants a luxurious holiday should book the luxury category room. The resort rooms are far from the reception and need to be accessed using the resort vehicles (which are very conveniently and readily available) the rooms in this category are dated and the maintenance is below standard as is the housekeeping service. It is highly recommended to pay the small difference and choose the higher category room ( which we booked for the next day as we extended our stay)

Friends_and_family Family

6/10

Pleasant

09 Jan 2020

Rahul

not worth the money

Very average

Friends_and_family Family

8/10

Excellent

13 Mar 2019

Shekhar

It’s good

Very nice

Friends

4/10

Poor

17 Sep 2018

Verified traveler

Everything seemed to take eternity

Right from checking to ordering food at the restaurants to getting valet to get your car to the reception seemed to take time. Without getting into details, the valet took more than 30 mins to get the car to the reception

6/10

Pleasant

03 May 2018

Verified traveler

Della is just too commercialised and busy. They have day trippers coming in and the noise and continuous activity is a head ache if you are looking to use it just as a resort. Also, they are constructing and dust and noise from the same is a constant.

10/10

Exceptional

20 Sep 2016

Shivendravikram

Fabulous Resort. Luxury redefined.

Come, see and experience the world class Architecture, interior design, hospitality, Adventure.

Long story in short. \"Della Resort\". It's a world in itself.

6/10

Pleasant

03 Jul 2016

Nishith

Poor electrical design...

This stay was a total disappointment. We stayed there for two nights sleepless nights. There used to be frequent power outage and then after a gap of few minutes the power used to be restored, the TV switched ON and Air Conditioning did not switch ON. We used to switch off the TV again using the remote since there was no mains switch and get out of bed to restart the AC from the controller mounted on the wall.... This we kept on doing on both nights.. The management should be made to suffer this for one night to understand.

Partner

8/10

Excellent

25 May 2016

Verified traveler

Please have a doctor or medical assistant. I got injured with the cricket ball but help was only a spray from one of the marshals. Medical help is important!!

Family

10/10

Exceptional

04 Nov 2015

Gaurav

Review of Della

Had a great time, great place.

Partner

8/10

Excellent

28 Sep 2015

Rosh

luxury chill out

close to mumbai
multiple options to stay luxury , camp style
best part is the adventure park next to resort so u can do things throughout the day and then chill in ur room
must try the Spa its open 24 hrs its nice

8/10

Excellent

20 Sep 2015

sunil

must visit for couples

Its was a great must visit resort fo couples

Partner

8/10

Excellent

06 Sep 2015

Stivan

Our stay at Della!

Bathroom fixtures were very old. Bathtub looked not do clean

Partner

10/10

Exceptional

07 May 2015

Verified traveler

Good

Fantastic

Partner

10/10

Exceptional

11 Apr 2015

Vipul

I really recommend to anyone for stay one time

Stay was very good

6/10

Pleasant

07 Apr 2015

Sujeet

Visit once but expect the ordinary in housekeeping

Excellent location great view nice food ... Very ordinary housekeeping.

Family

8/10

Excellent

26 Oct 2014

R K Singh

Very good place to go with family

We came back fully satisfied. This place offers lots of adventur activities and food & room is excellent. Best to go during winter season.

8/10

Excellent

11 Oct 2014

suddy

Good Rooms

Wonderful destination for weekend

6/10

Pleasant

04 Sep 2014

RIP Della

We booked Della once again in August 2014 following an awesome experience during our initial stay in February 2014. However, this time we upgraded from Camp Della to Luxury room. This was our \"GRAVE MISTAKE\".

Jimmy Mistry gave us all the luxury he promised but compromised on his staff. One major issue was a lack of communication.

The entry to the resort was grand but we got the first shock the moment we entered our room. Even though it was requested at the time of booking, the luxury room had two single beds instead of a double bed. The front desk said they would get it sorted soon. On the other hand, when we spoke to someone from the housekeeping staff after a few hours, we were told that it could have been done immediately if the front desk had asked them to. This is just one example of miscommunication.

There was a group which had put up in the next room to ours was at the sit-out making noise at 3 am. We had to request the front desk twice and yet it took them over an hour to resolve this. Such negligence is quite inexcusable.

Moreover, one expects at least the electricity to be up all the time, especially from a property like Della. There were 3 power cuts in 12 hours.

Overall, we were crestfallen and regretting our decision to stay here again. Not worth the price we paid!

8/10

Excellent

24 Aug 2014

sunil

its a great Resort

It's great resort for family holiday and weekends

8/10

Excellent

22 Aug 2014

Verified traveler

good hotel

We had a hood experience. The hotel may be understaffed for checkin and checkout. Also the restaurant could not handle the breakfast croud where we had to wait to get the table. The camp room was very good.

6/10

Pleasant

16 Aug 2014

lily

Luxurious hotel still under construction

My family and I enjoyed beautiful surrounding and plush interiors of this resort. There was excellent customer service from all members of staff. I would not recommend this place for families as there were many corporate events taking place throughout our stay and our needs were sometimes neglected by management. For example there was no where to eat at the resort one night as the only restaurant was under repair and I had to order expensive room service. Our room was furnished to highest standard and all our housekeeping needs were very well attended. This hotel is good for someone with their own transport to go and enjoy breathtaking surroundings and delicious cuisine of Lonavala. The spa at the hotel offers excellent pampering treatment which I highly recommend.

8/10

Excellent

08 Aug 2014

RAJIV

ROAMNTIC PLACE

WONDERFUL

Partner

2/10

Poor

12 Jul 2014

priyanka agrawal

disappointment

As per the booking on 6th of july at Della it was very disappointing to note that the hotel staff was not proactive towards the services it defines under the itenary. There were huge problems with the room the jacuzzi related to power shut down, that RUINED our experience. even after several complaints there was a temporary solution offered & the problem still persisted. We made a complaint to the hotel management (reception) but they didnt take any innasive measures. We were very disappointed with the attitude & furthermore may think of putting a complaint with the government of Indian tourism dept. & avoid making bookings via hotel.com and also at Della. Kindly do the needful.

Family

8/10

Excellent

05 Jun 2014

sunil

its fun

it was a fun

Family

10/10

Exceptional

01 Jun 2014

Namita Pillai

Fantabulous weekend Get Away!!!

8/10

Excellent

27 May 2014

Anon.

Overall very good, worth a visit

Overall, the hotel was very good - although a little expensive. We wanted a brief break to relax and unwind and stayed in a Camp room. The room was very well appointed with high quality fixture/fittings and had a fantastic, unobstructed view over the valley. Generally service was also very good in the restaurants and spa. My only gripe was that the service to our Camp room was incredibly slow. These rooms are quite far from the main hotel area (you need to get a complimentary car to take you up the hill) and while there is no issue getting to and from them, having items delivered took a long time - e.g. it took several phone calls and about two+ hours to have a DVD sent up to our room. However, overall, would recommend the resort for a weekend break from Mumbai/Pune.

8/10

Excellent

27 May 2014

Verified traveler

Nice resort

It was close to perfection. The staff was excellent and services were good too