Name: Americas Best Value Inn Torrington, CT
Address: 395 Winsted Road, Torrington, 6790, US

4/10

Poor

23 Jul 2026

Donna

I reserved a room for this hotel through another traveling app and was supposed to pay upon arrival. Before I could even get there they charged my debit card and messed up my account. I was very unhappy and was told there was nothing that could be done about it. I will not be staying at this hotel again. The lady at the desk apologized and tried to help but couldn't do anything. No one even tried to contact me to work it out. Very disappointing.

2/10

Poor

17 Jul 2026

Anthony

I stay at a lot of hotels in my line of business. This is absolutely the worst most disgusting hotel I’ve ever stayed in. Luckily, I made a reservations for another hotel not far away. I suggest nobody stay at this hotel. I should be refunded.

Family_with_children

4/10

Poor

12 Jul 2026

Caitlin

Room was dirty, air conditioning unit was very loud

Friends_and_family Friends

4/10

Poor

11 Jul 2026

Jason

This place is in very rough shape. Unfortunately not many options in the area. Carpet is old and worn. Lights are extremely bright led. Mattress was lumpy and linens were poor quality and rough. Bathroom door didn’t close all the way. Curtains to the outside didn't close well and let in the light from the space outside.

Family_with_children

10/10

Exceptional

05 Jul 2026

William

Was very happy with the staff and the room

Partner

2/10

Poor

28 Jun 2026

Deondria

this place was dirty and the customer service was terrible !! they dont even have tap to pay plus under the bed there was nothing but filth and dirt ! none of the appliances worked and my bf and i were literally able to open our door by sliding the card through the door its genuine slop. paid 300+ dollars for terrible service and a terrible room

Partner

4/10

Poor

16 Jun 2026

Timothy

They are charging 4 star prices for a 2 star experience.

Self

10/10

Exceptional

06 Jun 2026

Anisha

Great hotel. Good service.

Self

2/10

Poor

03 Jun 2026

Clasate

It's possible that the manager of the property could cancel your reservation without notice and then however could rebook the reservation for $100 plus more.
Despicable business practice.

Family_with_children

8/10

Excellent

02 Jun 2026

Henry

Everything was great.

Family

6/10

Pleasant

31 May 2026

Vivian

goole map

Family_with_children

6/10

Pleasant

03 May 2026

Elizabeth

The staff was excellent and very friendly!

Partner

6/10

Pleasant

15 Apr 2026

Kieran

Really low budget. Bed was clean and comfortable. Rooms were sparse, dated and oddly shaped, such as a large space with one armchair against the far wall in a corner. Staff was nice and accommodating. Breakfast was okay with the basics.

Self

6/10

Pleasant

09 Apr 2026

Galen

Wished I had read reviews, and checked the rating, so was under whelmed expecting a bit more. But it worked, I got rested and fed. The staff was nice, checking in was pleasant. It covered my needs, but it could be more comfortable and cleaner. But I would probably not stay here again, assuming there are better options.

10/10

Exceptional

07 Mar 2026

Ilan

I came for business and I enjoy the hotel a lot

4/10

Poor

25 Jan 2026

Kimberly

Was not customer ready, way too cold, took 1 day to wslarm

2/10

Poor

21 Dec 2025

Heliton

Unfortunately, the room had a bad smell, like cigarette smoke.

2/10

Poor

12 Dec 2025

George P

No breakfast available. This is a terrible place. This is a true motel not a hotel. Could not understand languages of the management. I was trying to room close to the Warner Theater in Torrington , CT. Never stay there. Not secure. Felt uneasy

2/10

Poor

22 Nov 2025

Maria

The room was stuffy and it looks the sheets have not been changed the door was busted and never properly fixed. It was dusty and the bath room tub and shower was not even cleaned. Will never stay there again

10/10

Exceptional

14 Nov 2025

Abera

It was a good we spent time together so go ahead- keep-up Thanks

Friends_and_family Family

4/10

Poor

23 Oct 2025

Richard

Pros: it was clean enough

Cons: no convenient plugs for charging devices, NO CABLE TV (just free internet channels), stained bedding, tub too slippery (very dangerous), they close the lobby for lunch (it’s a chain, this shouldn’t be a thing).

Not even close to being worth the money

Business_and_leisure Self

8/10

Excellent

23 Oct 2025

Susan

Great deal for the money. The place is clean and the people who work there are very nice. It is very no frills though so don’t expect a lot of amenities.

Leisure Self

10/10

Exceptional

20 Oct 2025

Wesley

Excellent parking.

4/10

Poor

17 Oct 2025

Felice

My room had not been renovated in a long long time. The bed was okay but linens terrible and thin. No mattress pad and one thin blanket. The maid came once in my 3 nights and never made the bed and once left new towels. Over all this is an old motel not renovated with minimal services. Not recommended.

Leisure Self

10/10

Exceptional

14 Oct 2025

Daniel

Walls are thin but it was clean and safe with friendly staff.

10/10

Exceptional

14 Oct 2025

Jessica

The parking was easy and our room was spotless with all the needed amenities. The staff checking us in was very friendly, polite and personable. We would recommend this hotel to others.

Leisure Partner

8/10

Excellent

14 Oct 2025

Pina

The food was average.

Business

6/10

Pleasant

12 Oct 2025

Sharon

Rooms are tired and worn. Room had a darkish atmosphere. Cable tv was terrible.

Leisure Partner

2/10

Poor

09 Oct 2025

Amy

Staff was friendly, which was the only good thing. The room had dirt on the floor and it was sticky, there was a hair tie in the corner from previous people. The coffee pot was dirty, it really needs soap and water not just rinsed. The furniture is old and scratched up and they have the nerve to hold a deposit until they inspect the room after we left. Even outside the carpets are terribly stained. Not again!

Leisure Family

8/10

Excellent

06 Oct 2025

Liv

We had 3 people staying in a room with two beds, though I registered for 4 people (the 4th canceled). We were a bit disappointed that there were so few towels, but when we asked, more were brought over promptly. The bagels at breakfast were really good toasted with whipped cream cheese. While it was very warm outside, the temperature of the room was very comfortable. I never turned on the āc. Since it was a handicapped accessible room, we were told it was okay to park in the handicapped spaces, as some of the other spots were blocked off for a delivery. Only complaints are - no box of tissues, night light in the bathroom (so youʼd have to turn on the whole light for nighttime bathroom breaks blinding the sleeping people, though I remembered to bring my own night light, so we were fine), and if we wanted to use the microwave, weʼd need to unplug the fridge or tv to be able to plug it in. We didnʼt end up playing cards, but if we did, there were only 2 chairs and a desk. Walking distance to a grocery store.
It was clean. Beds each had 2 pillows, sheets and a blanket - no bedspread. It was good I brought a few pillows from home. It was a comfortable and affordable stay. Other friends paid $100 more a night to be closer to the wedding. I think the money saved was worth the extra 30 minute drive.

Friends_and_family Family

2/10

Poor

06 Oct 2025

GREGORY

The room was filthy. There was dirt, hair, and dead insects on the sheets. There is no way the sheets were changed since the last guests! The towels were damp and stained by who knows what. There were gaps in the doors, and the lock was difficult to operate. The breakfast was a joke. No regular coffee, one bagel, one donut, some old cupcakes for all guests. We ate at McDonalds down the street. We reserved a room for two nights and left after the first night. The only reason we stayed the one night was we got back to the room late and had nowhere else to go. We slept on top of the blanket because of what we found between the sheets. Read other reviews and this confirms all the previous bad reviews.

2/10

Poor

04 Oct 2025

Rick

Filthy filthy. Mouse in toilet

Self

10/10

Exceptional

25 Sep 2025

Kodi-Mae

The staff was very respectful the room was celan and they were understanding of the circumstance i registered for the rolm under

Self

2/10

Poor

24 Sep 2025

Danny

Awful

Business_and_leisure Self

10/10

Exceptional

22 Sep 2025

Elizabeth

They have breakfast staff is friendly room we're nice and clean and it's located near gas station and good and stores

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Laurel

Very pleasant check-in experience. Spacious room, comfortable beds, clean, easy parking.

Leisure

6/10

Pleasant

15 Sep 2025

Jorge Luis

A stay in the Wild

Trip was to visit ACTION WILDLIFE. Very close to facility. Hotel is outdated for the pricing. Very old but clean. Front desk very courteous. When opening the door to our room a strong scent of old moldie clothes that have been stored in boxes and shoved in a dark closet for years just whiffed out and lingered in the room. The beds were fine but not doubles like advertised. Overnight sleep was fine. Checkout the next morning was good. Only issue was the scent in the room but other than that the stay was fine.

Friends_and_family Family

8/10

Excellent

05 Sep 2025

Thomas

Good value
Old buildings
Needs update

10/10

Exceptional

01 Sep 2025

Mary Lou

Excellent!!

Friends_and_family Friends

10/10

Exceptional

30 Aug 2025

Mary Elizabet

Grwat second stay

Second time staying here, always a great value

Friends_and_family Family

2/10

Poor

25 Aug 2025

Verified traveler

Terrible

This was part of a 5day moving trip and was to worst hotel we stayed at. All the appliances in the room were unplugged including the ac unit so it took forever to cool the room down were we could sleep. The one lamp in the room was broken and we had to ask for towels to have enough to shower. Should be burned and the lot cleared.

Friends_and_family Family

2/10

Poor

10 Aug 2025

Ashlin

Bad stay

The beds were dirty there were hair and stains all over the sheets and pillows it was gross will never go back! And house keeping never came to change the sheets or give us new towels!

Partner

8/10

Excellent

07 Aug 2025

Norman

Need to improve the water.

2/10

Poor

06 Aug 2025

roy

This is the dirtiest hotel I have ever stayed in in the US. The surfaces were filthy, cigarette burns in the sheets, bathroom smelled like urine and there were blood stains on the door!! Go elsewehere!!! Owners have no pride of place. AT the price it is extortion!!

Business Family

4/10

Poor

29 Jul 2025

Karen

The entry door had a lip that the scooter couldn't clear. The bathroom floor not well cleaned. The room was very old, in bad shape. Old bed. Noisy air conditioner. Not an accessible toilet. Very small bathroom sink. Very small bathroom shelf. Grab bars behind the toilet seat was useless. One positive note: plenty of space to move around with the scooter

Leisure Partner

8/10

Excellent

29 Jul 2025

Carol

The hotel is trying to do repairs. My room, 101 was very nice. My concern is all the abandoned cars & stored cars sitting in the parking area taking up spaces! One is clearly abandoned, Expedition. No lisense plate, completely flat tire $ dirt covered on 1 side. Next to it a red car with broken drivers window. Then a car covered. Also was an old mattress laying by dumpster. There was a snow plow in another area of parking. It was a sold out weekend & some of these things should have been long gone. The ice machine has been an issue for years. It runs out & takes hours to work again. Replace with new.

Leisure

4/10

Poor

20 Jul 2025

Dylan

I knew it wasn’t gonna be great but it somehow exceeded expectations in the worst way. Pictures did not look like the booking and the “non smoking room” smelled like heavy smoke

Business Partner

6/10

Pleasant

20 Jul 2025

Donna

Tina, front desk rep, was lovely & helpful. She was the best part of our overnight stay.

Leisure Family

6/10

Pleasant

20 Jul 2025

Anthony

So so

The one remarkable thing I will say about this property was: the Wi-Fi was strong.

Self

4/10

Poor

16 Jul 2025

Barry

It really is difficult to rate a hotel room such as this. On the one hand, the room was clean. On the other hand, the room is definitely 1-star sleazy. Old, uncomfortable mattress. Bare walls. No amenities to speak of. No elevator. Worn carpeting. No bedspread. Threadbare towels. Nominal toiletries. No facial tissue. In short, this is a $25 hotel room for which $125 is charged. They know that they’re among the only game in the City of Torrington (the other choice is a Days Inn that, believe it or not, may be even worse!) so they can get away with dramatically overcharging for this sad, sad room.

Business_and_leisure Partner

2/10

Poor

06 Jul 2025

Neil

The property's overall look is dated and needs repairs. The parking lot is well lit like a prison yard.
The rooms are dirty and in need of repairs. From the front door, which seems to have been forced open a few times, to the broken cover on the AC, to the bathroom sink that needs repairs, to the smell of smoke, I asked for a non-smoking room, and I was told at check-in that is what I got. I think they meant that I was not smoking in the room regardless of the fact that it smelled like everyone else did.
The floor was dirty, and it seemed like no one took the time to clean the room. It was not worth the money.

4/10

Poor

03 Jul 2025

Jamie

The staff were wonderful and warm at this motel. I splurged and went for a room with a hot tub! But... that was a beat up room in rough shape and it was like they had slapped a tub into a run down room to raise rates upwards of $200 a night- at a hotel that without said tub would be hard pressed to charged $50 a night.

I would not stay here again and I feel sad for the staff who are doing their best in a run down space.

2/10

Poor

30 Jun 2025

Emily

We left within two hours because of bed bugs.

6/10

Pleasant

30 Jun 2025

Robert

Friendly staff, facility kinda run down. Investment a

6/10

Pleasant

29 Jun 2025

Sue

Not happy at all with you or the hotel.

The ov we all experience was very unsatisfactory. We we're overcharged for the room. Your sites said price was $105. And we were charged almost$250. On our credit card. Not a great way to do business. When will I be reimbursed for the difference? No pool and your site said there was one. 1 washcloth,1 hand towel,and overall the place was old and not the cleanest Probably wouldn't use your site again or the hotel if thats the way you treat your customers.

Friends_and_family Family

4/10

Poor

29 Jun 2025

Verified traveler

Sheets had burn marks in them

Self

4/10

Poor

25 Jun 2025

Linda

We liked the Gazebo & planted area. The management staff behind the desk were helpful and informative. But, keep your towels to re-use because they might not have any more even at the desk. There were no tissues and we had to ask for more soap and toilet paper. They did not come in to service the room. We were there for 3 nights.

Leisure Family

6/10

Pleasant

22 Jun 2025

Helen

The staff at thebfront desk were very friendly and helpful. The gardens and landscaping were beautiful.
The room had laminate flooring, which is much cleaner than carpet. The rest of the roomwas very shabby. The bathroom floors had a slippery film on them. Shower did not drain properly. The curtains did not close properly and there was an outside light sinning directly on the bed. The rooms need a serious upgrade.

Leisure

10/10

Exceptional

20 Jun 2025

anthony

The accessible room was nice with large bathroom, plenty of grab bars, and a wheel chair accessible sink

Leisure Family

6/10

Pleasant

19 Jun 2025

Nusie

Needed a place to stay overnight and there weren’t a lot of choices

8/10

Excellent

16 Jun 2025

Pat

The room was clean, the staff was friendly. There was no regular coffee in the room, only decaf, but there was good coffee in the lobby in the am.

Leisure Self

10/10

Exceptional

09 Jun 2025

Christina

Overall a wonderful stay! Exactly what we expected minus the lack of pool (the listing did state there was a pool and there is, but it is not usable).

Business_and_leisure Partner

8/10

Excellent

09 Jun 2025

Crystal

Due tobwether we did a quick overnight stay instead of camping. Room is dated but clean and comfy.

Business

2/10

Poor

08 Jun 2025

Lisa

We did not stay. As soon as we got to the room we had left. The room had a foul odor and was dirty. The bedding was so dingy. The photos online grossly misrepresented what establishment actually looked like and tbe condition was awful

Partner

2/10

Poor

23 May 2025

keith

Clerk was rude, facility was VERY old and run down. Rate was twice what it was worth. GO DOWN the road 12 miles to Waterbury!!

Leisure Self

4/10

Poor

19 May 2025

Joe

Never again

Business Self

6/10

Pleasant

18 May 2025

Kimlyn

It was ok; our daughter found hairs on her blanket that were not hers. We had a stink bug under ours. Sheets didn’t look clean but smelled like bleach so that was ok. Great for an emergency stay but not a relaxing one. The clerks/ managers were fantastic!

Leisure Family

4/10

Poor

13 May 2025

Glenn

Tv was horrible hard to hear. Place was old and run down. Room not stocked with tissue. No plug in bathroom sink. . Ice machine broken. Simple things like cover of coffee didn’t fit. Very small continental breakfast.

Leisure Partner

4/10

Poor

31 Mar 2025

Crystal

It

4/10

Poor

23 Jan 2025

John

I understand budget but sheesh…

Hot water wasn’t. HVAC unit was falling apart. Fitness center was closed. The breakfast was stale bread, 3 bulk cereals and the same mini blueberry muffins as the day I got there and warm coffee.

Business

4/10

Poor

20 Nov 2024

Jane

Very dated, basic, unwelcoming; unpleasant smell in room. Lobby restroom was out of order. Heat from wall unit went up billowing curtains. \"Blanket\" was empty duvet cover; went to lobby to request blankets, after 45 mintes returned to lobby to request again. 2 well worn (one with burn hole) were brought to room after appx 5 minutes. Good hot water.

Self

2/10

Poor

10 Nov 2024

Sophornna

Property is so old, everything’s in the room is old and dirty.

Business_and_leisure Partner

4/10

Poor

09 Nov 2024

Matt

Mattresses laying in the parking lot.

4/10

Poor

06 Nov 2024

ray

didn't like at all

Leisure

10/10

Exceptional

01 Nov 2024

Brad

Nice hotel.

Business Self

4/10

Poor

31 Oct 2024

Ted

The hotel is old, run down and overpriced. Staff was pleasant but beyond that the rooms were dirty with spots on the pillow cases, linens and towels. I spilled some drink on the floor and when I dabbed it up with a paper towel it was black with dirt from the carpet. Needs a paint job as well. No elevator. Breakfast as minimal as possible. Look for a better place.

Leisure Self

2/10

Poor

30 Oct 2024

Jim

felt unsafe as there was daylight under the door, a rat or snake could of gotten in the room. Because of that you could hear alot of outside noise, our second room was full of spiders so my daughters moced to a different room. We move out after the first nite because of these issues. Asked for a refund and we were denied so forfieted $. Would definetly recommend against staying ther. Would like to get a return of my $ I spent for two rooms.

Leisure Family

4/10

Poor

26 Oct 2024

Dennis

Not clean enough to stay in

The person at the desk was helpful but seemed annoyed. No problem but then I found my room and there was hair on the pillows, greasy fingerprints all over the microwave and fridge and the window was truly filthy. I didn't feel like dealing with the desk guy again and it was just too dirty for me so I left my key in the room and went home.

Self

8/10

Excellent

13 Oct 2024

Ian

Good

Business_and_leisure

4/10

Poor

12 Oct 2024

Sue

it was ok but i saw a big dead bug on the floor i have no idea what kind it was. also needs better lighting, had no bathroom paper at all thank god i had wipes in my bag. sheets needed to be cleaned had red marks on it.

Leisure Partner

4/10

Poor

11 Oct 2024

alan

property needs freshening

Leisure Pet

10/10

Exceptional

08 Oct 2024

Nancy

The hotel is old but in very good condition.

2/10

Poor

29 Sep 2024

Matthew

It was not a Good stay at all. We had a resident next to us with large dog who was constantly barking. AND He appeared to be under the influence of drugs and or alcohol. The dog barked at almost every single sound. He looked like an attack dog not a pet.

If this wasnt bad enough the resident upstairs appeared to be also under the influence and leering at the female guests, staff, and kids on or near the property.

I understand if they live there but there has to be some type of decorum and behavior that should be expected from Hotel guests.

Im beyond at a loss for words. If we hadnt just been up in Massachusetts visiting our son and were so EXHAUSTED i would've CANCELED and LEFT IMMEDIATELY from this property.

I'm not asking for a Credit for another stay, I'm asking for a FULL AND COMPLETE REFUND OF MY STAY.

BEFORE I GO ABOVE TO YOUR CORPORATE BOARD.

Thank you,

EXTREMELY UPSET,

CPL. MATTHEW P. STANTON
U.S. ARMY RETIRED
[email protected]
860 920 8522

Leisure Partner

4/10

Poor

29 Sep 2024

Verified traveler

i just felt like the room was not at all like the pictures, it was out dated old carpet, bed was ok, not enough toilet paper area was quiet. definitely needed more updated stuff for 155$ i was expecting better but overall was ok. at most the room should have been like 65$ cuz for the price it needs alot more redecorating fresh paint new carpet new bedding goes along way.

2/10

Poor

28 Sep 2024

Christine

So dirty! Hair in bed and in bathroom. Everything was sticky and grime. Tv didn’t work. Shower curtain broken. Cigarette burn holes in bedding. GROSS

Business

2/10

Poor

21 Sep 2024

John

Rough place, offered breakfast but lobby was locked up tight

Pretty bad motel

Business Self

6/10

Pleasant

09 Sep 2024

Patricia

Overall good accommodations, clean, friendly staff, good price for what you get, in no way fancy, but comfortable. Breakfast left something to be desired. Really, only down side was the shower, water pressure was horrible, seroiusly, it was bad. Wi-Fi lagged as well.

Leisure Partner

6/10

Pleasant

01 Sep 2024

Verified traveler

We pretty much just got the room for the hot tub which was satisfactory and pleasant (except for a loose jet), however the room had a smoky smell and there were a lot of weird sounds. I’m not sure if there was breakfast available because we woke up late.

Partner

4/10

Poor

01 Sep 2024

Fred

Oy

Leisure Self

10/10

Exceptional

01 Sep 2024

Tyler

Outdated and half the outlets worked. There’s a decent sized hole in the wall and rust on all of the metal bathroom fixtures.

Business

8/10

Excellent

26 Aug 2024

Verified traveler

It was ok for a one night stay.

Partner

10/10

Exceptional

26 Aug 2024

Daniel

Ok

Business

10/10

Exceptional

26 Aug 2024

Daniel

Bath tub needs to be renewed

4/10

Poor

24 Aug 2024

Roger

Amenities listed were a pool and fitness equipment but both were not available.
Breakfast had cereal but no milk, and the juice machine was not working our first morning. I was able to get orange juice our second morning but not apple juice.
Our room needed some upkeep…some outlets were loose, microwave didn’t work, some tv channels didn’t have sound or was staticky, the room & ceiling could have used a paint job….Our room rate was too high for what was offered/not available.
The two gentlemen at the front desk were very nice, hospitable, helpful, easy to talk with…I give them the top score!!

Leisure Family

4/10

Poor

20 Aug 2024

Juan Carlos

The Room that I was given was dirty. The bed had a stain in the middle of the bed which looks like someone leaked and also had hairs from previous guests.
The towel in the bathroom were old and stained and one of them even had red lipstick on it, the other one had some orange stain.
The stairs to go to my room were full of mod and burn of cigarettes.
Asked for new towels and I had to wait 4 hours so I can go pick them up myself in the front counter, because they did not have anyone to send the to me at 4pm.
At check out there was no one in the front desk and the front door was locked. I had to make a long distance call so a lady could tell me to leave the key in the room (which I was charged an extra $5.00 for).
Pictures are available upon request.

Business Self

6/10

Pleasant

04 Aug 2024

Norman

It has the capability to be better. It appears as if some improvements has been made but many more are needed. Very strange bedding was used.

Leisure Partner

10/10

Exceptional

22 Jul 2024

Dennis A

Great value for the price. A good surprise.

2/10

Poor

22 Jul 2024

John

There is no cable and there was blood on the towels. Checked out after 1 night. Overall a very bad experience.

8/10

Excellent

21 Jul 2024

Jennifer

Everything was more than good. Only thing I did not like was a weird smell in the room I had to buy air fresheners to spray on the ac vents do that the room can smell better. Other than that my stay was perfect and stay were great.

Business_and_leisure Partner

2/10

Poor

21 Jul 2024

scott

Check in took forever. Gave me the wrong room. The change of room took forever. Room was worn out. and the worst is the AC unit didn’t cool the room.

Business Self