Grand Mercure Jakarta Kemayoran

10/10

Exceptional

13 Mar 2026

MENGJU

Clean

10/10

Exceptional

08 Feb 2026

kiranjeet singh

Everything great

10/10

Exceptional

20 Jan 2026

Stuart

Since arriving at the property I was made to feel, wanted, loved and cared for. Nothing was too much trouble and all of the staff have tremendous local knowledge and were able to advise about excursions places to go surfing and areas of special interest.

In particular, Sri - she was so kind and directed me to a surf school perfect for beginners. Chef Anam is very knowledgeable about old Indonesian and international cuisine and he and I talked for hours about food work and family life. Rifa, has a beautiful friendly warm and charismatic disposition you cannot help but want to be in his company. Muhal, another genuinely kind caring soul who could not do enough for me. We all shared great banter. Ardi on front office, was recommended to me by the restaurant manager at a previous resort I'd stay there in lombok and he did not disappoint.

These are only the names of the team that I can remember but everybody has been absolutely outstanding.

Highly recommend this resort for families solo travels and couples alike it's right on the beach of beautiful powder soft sand.

Leisure Self

10/10

Exceptional

30 Dec 2025

Ritvik

Clean and spacious view with immaculate service from the hotel staff. Rizky was especially attentive to the needs of guests.

10/10

Exceptional

16 Dec 2025

Andrew

My stay was good overall

Self

10/10

Exceptional

24 Nov 2025

Niguel

Room cleaniness, and Reception Staff are super helpful and friendly.
Some of myroom service food was cold when arrived but besides that, I would be returning in tbe future.

10/10

Exceptional

09 Nov 2025

Manoj Tikam

Modern hotel, good food, and beautiful rooms.

Business_and_leisure Family

6/10

Pleasant

07 Nov 2025

GARRIE

Long hairs on the table, carpet and toilet.
Breakfast has a large spread but no quality.

Business

8/10

Excellent

01 Oct 2025

Melanie

Spacious and clean room. Location a bit inconvenient if you don’t drive

Leisure Family

8/10

Excellent

14 Jul 2025

Kok Chor

Front desk personnel is lacking. Not enough staff to serve hotel guests

Business Self

10/10

Exceptional

04 Jul 2025

Zubair

Immaculate hotel with luxury feel. breakfast buffet was incredible

10/10

Exceptional

04 Jun 2025

Kok Chor

Hotel is conveniently located to my partners office. Front desk staff is very unstaff. One front desk officer attending to a long queue of check in guest. The remaining staff are hiding inside the staff office. No coordination, no teamwork, no job commitments. Very shameful.

Business Self

10/10

Exceptional

21 May 2025

Derek

Environment was fantastic but definitely lacking a bit on the breakfast, not the best I've had

8/10

Excellent

26 Apr 2025

Kok Chor

Quiet, easy access toy partner office.

Business

8/10

Excellent

25 Apr 2025

Eric

The security is good. Only people staying at the same floor can access the elevator with the room key. Pillows are bit dirty. Can hear the traffic

Business Self

8/10

Excellent

25 Apr 2025

Saul

We liked the lobby área and the swimming pool. The room was comfortable but can use extra items such as body lotion and q tips. Services at the restaurant could be a little faster.

Leisure Family

10/10

Exceptional

15 Mar 2025

Behzad

👍great

4/10

Poor

13 Mar 2025

katharina

Very poor

This hotel is nowhere near where it needs to be to have this rating. There were a number of things broken, I had no hot water for my whole stay. The service was poor and the food very average. Compared to other hotels of this rating in Jakarta I think this needs to be reconsidered for its rating online.

Business

4/10

Poor

12 Mar 2025

david

I requested a non-smoking room, not even knowing smoking rooms still existed. As soon as we stepped onto our floor, the entire hallway reeked of cigarettes. I hoped our room would be different, but I was wrong—it smelled like an ashtray and was as hot as a sauna.

We turned on the AC, but it barely worked. I asked to change rooms, and they moved us to another room on the same floor. Unfortunately, the same issues persisted: the room smelled terrible, was uncomfortably hot, and to make things worse, the bed was full of stains and hairs —absolutely disgusting.

Frustrated, I demanded another room. This time, they finally gave me a clean, cold room. But after all the hassle, this was far from an enjoyable stay. Definitely wouldn’t recommend.

Business

10/10

Exceptional

10 Mar 2025

Verified traveler

Business stay in Jakarta

Nice stay, close to Convention-Expo center.

Business

6/10

Pleasant

26 Feb 2025

Steve

I requested a non smoking room. Unfortunately there were people smoking in other room on my floor, the whole floor smelled of cigarette because of this, through air conditioning system. This happens all the time at this hotel, management needs to enforce non smoking regulation!!

Business Self

8/10

Excellent

08 Dec 2024

Kok Chor

Front desk service still bad due to lack of staff. Waited long time to check in and check out, only one staff is servicing and staff cannot speak English much. The hotel mgmt prefer to do local travellers business rather than oversea.

Business Self

10/10

Exceptional

01 Dec 2024

David

Great room

Leisure Self

8/10

Excellent

22 Nov 2024

Hardik

Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute.
They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared.
Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.

Business Self

10/10

Exceptional

19 Nov 2024

Sharon

Great hotel, very helpful staff and amazing food.

Business Self

10/10

Exceptional

17 Nov 2024

JEAN PHILIP

Very convenient for attending nearby exhibitions

Business Self

10/10

Exceptional

10 Sep 2024

MAN MAN JOULES

nothing can do around the place

Leisure Self

4/10

Poor

09 Sep 2024

Lars

For sure the worst hotel I have tried so far in Indonesia. Only upside is the short distance to exhibition. Seems they know thats why ppl stay there, and therefor dont care about service or quality.
Room service is very poor. I got Pasta Alfredo without chicken...
But worst of all was the Lounge Restaurant in the ground floor. DONT EAT THERE!!
We brought business partners and it was simply embarrasing.

Business

4/10

Poor

29 Aug 2024

Ryan

Hotel contacted to rush for check in before 6pm even-though my booking is confirmed via expedia.

Check-in me smoking room where I booked non-smoking and the whole room is very smelly.

I was greeted with small Cockroaches

Business

10/10

Exceptional

24 Jun 2024

WING YAN

Very good

Leisure Family

4/10

Poor

10 May 2024

MOHD ASWADI

Place not for me. Sorry. Bad experience.

Poor and late receptionist service. Check in is late. Giving wrong room. Change room and charge extra to customer.

Business

8/10

Excellent

09 Apr 2024

Michael

Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.

Business_and_leisure Partner

6/10

Pleasant

25 Mar 2024

Kok Chor

Check in counter staff was half day dreaming. Don't know what they ask? Make mistakes. Ask me to rate my stay in hotel even before I checked in. The staff cannot recognise her guest. Check out the same too, never close my pending deposits, I must remind her. Address my surname but spoke to me in Bahasa, no initiative, slow like sloth, no energy, lack of zeal to serve...
Probably they blame it on their fasting. Breakfast almost empty at 0830am., never replenish food, coffee machine is half working, can only grind and prepare quarter cup of coffee.

Business

6/10

Pleasant

13 Mar 2024

Alok

Service levels could be improved. Gym area a bit run down too

Business Self

2/10

Poor

10 Mar 2024

adam

I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.

Business Self

6/10

Pleasant

09 Mar 2024

Sarah

Overall, the stay was average. The towels are well used, the vacuum was not run everyday, the lights flickered constantly.

Business Self

8/10

Excellent

11 Feb 2024

David

The staff is good . Only thing is , we booked supposed to be a week after but due to emergency, my father in law died , they don’t want to refund , hope at least there’s some consideration when it comes to this situation.

Family

2/10

Poor

19 Dec 2023

Kok Chor

When I checkedin, front counter confirmed that my room is smoking free and singled king side bed with 1 person for breakfast. When I walked into room#1809, it turned up to be a twin size bed. I went down to front counter, explained and request to change room. Another front counter staff attended to me, showed a very low unhappy face, as though I was creating trouble, very unwilling comply. But I told her, I asked for king size bed, why gave me a double bed with 1 breakfast? Does it make sense? Eventually I was told to return to room, wait for waiter to send me a new room keys. I have been staying in this hotel everytime I traveled to Jakarta, I notice their service is getting bad to worst. If it is not close to my partner's office, I would have stayed in another hotel. The staff attitude in this hotel getting worse. The better ones have resigned from this hotel. I have stayed in this hotel for a few years, I saw the drastic change of staff. Everytime, new staff joined, their service standard drops. And you call this GRAND MECURE KEMAYORAN, what a mismatched. Disappointed.

Business Self

6/10

Pleasant

13 Nov 2023

Yong

Decent rooms and check in lobby. The walls however are very thin. You can hear your neighbour’s conversations clearly.

Leisure Partner

10/10

Exceptional

24 Sep 2023

Bobby

Good hotel
Nice ambience
Well trained staff
Large and clean room
Nice food choices

Business Self

8/10

Excellent

17 Sep 2023

Clemence

Not my favorite hotel anymore

I have been staying in this Hotel for the past 3 trips to Jakarta, mainly for the Exhibition at JIEXPO which is located near to this hotel. However, i realised that the room that i stayed is getting dated, floor tile (yes with floor tiles) cracked and making funny noises when walking. The telephone in the toilet not working as well. I have decided to stay in other hotel diring my next visit in March 2024.

Business

10/10

Exceptional

14 Sep 2023

Kok Chor

The hotel is quiet away from heavy traffic and very close to my partner's office.

Business Self

6/10

Pleasant

14 Sep 2023

Diego

The building is nice enough and everything is very clean. Staff speaks very limited English and beyond the check in/out they are not much of a help. The don't seem to know what goes on outside of the building, so not much advice there either. All in all, a correct experience, nothing exceptional.

Leisure Partner

10/10

Exceptional

24 Jun 2023

Seraj

Very clean room, and very nice stuff

Leisure Family_with_children

4/10

Poor

11 Feb 2023

Mandy

Basic 3-star hotel

In general, everything seems very basic and poorly maintained, would consider this a 3-star hotel rather than 5-star. The only plus point is that the hotel is one of the nearest to JI Expo for DWP. Great for guests who are only looking for a place to rest, which is walking distance from JI Expo; otherwise, lower/have no expectations for everything else.

In the room, there was paint peeling off the walls, the tables were dusty. The toilet is decent, but oddly comes with WHITE translucent blinds to cover up the glass (facing the room). Gym facilities are very basic and some equipment were rusty. Did not enjoy the in-room meals either, which were expensive and didn't taste great.

With regards to the airport shuttle service, we had difficulties contacting the driver/person in charge when we landed in JKT. There were no information shared prior our arrival, the hotel had mentioned that the driver will be in touch, which was not the case at all. I had to email, call, WhatsApp message the hotel. We got picked up eventually, but thought the process was inefficient.

No pictures taken because there was nothing impressive to remember by

Friends_and_family Friends

10/10

Exceptional

08 Feb 2023

Kok Chor

Very cosy, good size room. Bed is very comfy. Shower room is huge and good. Breakfast variety is boring, usual food. Dining around the hotel is very limited.

Business Self

6/10

Pleasant

04 Dec 2022

TC

FOOD IS BAD!

ordered rib-eye steak for dinner. but food was bad (doesn't look like a steak). inside of steak was still cold! gave up eating.

overall, food standard is low including breakfast buffet.

room is ok.

check-in forgot to take my credit card. resulted in unable to bill expenses to my room

Business

10/10

Exceptional

05 Nov 2022

Beth

Beautiful hotel. Thoroughly enjoyed the stay. Definitely add the breakfast when you book. It is SO worth it!

Leisure Self

6/10

Pleasant

09 Oct 2022

Spencer

There were a few challenges. The shower handle was broken. Maintenance came and smoked in a non-smoking room. There was a window light we could not turn off. The buffet items that were empty were not all replenished. The staff was friendly.

Business_and_leisure Partner

10/10

Exceptional

17 Sep 2022

Fraser

Good quality Hotel

Great value for the stay quality. The only down side is that it does not have any shopping malls beside or around within walking distance.
Will want to try other hotel if not due to customer location.

Business

8/10

Excellent

01 Sep 2022

Seong Cheong

Good

Leisure Partner

2/10

Poor

20 Aug 2022

Shruti

Worst service period!

The entire experience from check in and waiting for 45 for the room key while checking in, to room service which takes a little more than an hour. They took deposit of 1.5mil IDR and again insisted every time I ordered food that deposit was not given. To ask for cutlery takes 30 minutes and 3-4 reminders. The staff is either not trained or is terrible with communication. Room cleaning was terrible.

Business

10/10

Exceptional

12 Aug 2022

Eric

Wonderful lobby. Room was super clean and comfortable!

Business_and_leisure Partner

10/10

Exceptional

09 Aug 2022

Alastair

It is a little isolated from other facilities and restaurants.

Business Self

10/10

Exceptional

24 Jul 2022

AJAY

Good hotel to stay

Business

8/10

Excellent

03 Jul 2022

Jonathan

Good Hotel

Good clean hotel. Parking was a little difficult in the basement as many lots were reserved.

Business

8/10

Excellent

22 Apr 2022

Fraser

Decent Hotel

Overall a decent hotel stay where room is big, shower room facility is great with sufficient amenities.
However the room that i got 1108, there can be some noise heard at a corner of the room at times which can be disturbing when you are working. There is the only slight drawback not sure if the noise is coming from the next room or the room above mine though it was ar most not lasting for more than 30mins each time.
Location wise nothing much surrounding and nearest mall is a automotive workshop mall.
Spread of buffet is wide but the same daily which can be boring and the standard of quality is normal.

Business

10/10

Exceptional

02 Mar 2020

Verified traveler

Great hotel. Clean, safe, friendly, in the middle of the city around a lot to do. great food and nice atmosphere.

Leisure Family

8/10

Excellent

12 Feb 2020

Verified traveler

Hotel room was clean and Staff were friendly. Thanks for having us

Partner

4/10

Poor

26 Jan 2020

Verified traveler

The only thing i liked is thar the property is new and close to the toll road exit besides that everything else is just not up to the mark including the staff, romm service, lounge service and guest service...

Friends_and_family Family

8/10

Excellent

26 Dec 2019

GO

Good hotel

Top shower nozzle was leaking. Beside that very clean room and friendly staff.

Business

8/10

Excellent

13 Dec 2019

Verified traveler

Great staff. Nice and clean rooms. Only thing I didn’t like was the bed. It hurt my back :(

10/10

Exceptional

13 Dec 2019

John

Very welcoming and clean. 5-star feel. Staff is great. Room service was slow due to a busy music festival event.

Leisure Friends

8/10

Excellent

08 Dec 2019

Verified traveler

My room was facing the main road in that areas. I heard some noises when the cars are driving through at night when I slept. Sound proofing improvement might be recommended.

Business Self

10/10

Exceptional

08 Dec 2019

Verified traveler

Friendly staff. Awesome Christmas atmosphere. Rooms were nice and clean.

Business Self

10/10

Exceptional

04 Dec 2019

Verified traveler

Breakfast was a let down in service and cleanliness

Business

10/10

Exceptional

01 Dec 2019

Verified traveler

Lovely staff who were so attentive to my partner and I our needs. Even gave us a small cake to celebrate the birthday surprise

Leisure Partner

8/10

Excellent

23 Nov 2019

Mohamed Azman

Nice hotel for the rates given.

Business

10/10

Exceptional

17 Nov 2019

Verified traveler

Very nice place with a very friendly and helpful staff. A bit more of variety in the food menu would be appreciated.

Business Self

6/10

Pleasant

02 Nov 2019

Verified traveler

1. Staff at entrance cannot speak English.
2. When booked taxi in advance, there was no confirmation document then staff could not speak English so it was terrible and create near miss flight.
3. Hotel ask to deposit money, it's normal case but it's not normal that it charge to credit card and in USD currency then the hotel said it's needed to proceed over 45 days to return money back which it may be created different ex-change rate and lost money.

Business

10/10

Exceptional

30 Oct 2019

MOHAN

AMAZING LOCATION AND NICE CLEAN HOTEL NO COMPLAINTS . LOVE THE DESIGN

Business_and_leisure Self

10/10

Exceptional

18 Oct 2019

Ayyaz

Business trip

Liked the hotel. I will stay again.

Business

8/10

Excellent

07 Oct 2019

Verified traveler

great place in the middle of kemayoran

We had a good time at Cattapa restaurant in the hotel lobby. The room was clean enough. Overall, we'll be coming back to this hotel.

6/10

Pleasant

04 Oct 2019

Verified traveler

When I checked in in the afternoon, there is only one staff attending to guests. I waited about 5 mins for other staff to appear at reception. When I order dinner at Plumeria, I waited more than 30mins for meal to come and had to call waitress twice to check my order. Service is terrible.

Business Self

10/10

Exceptional

23 Aug 2019

TAVI

I had great time at GRAND MERCURE JAKARTA KEMAYORAN
Excellent room , quiet , very good breakfast choice and very pleasant staff .
I loved the marble and granite interiors.
As a customer there is always an expectation at a certain level (eg. your budget) . If that level exceeds your expectation then you have an excellent experience as it is my case .
Special note to number 50 from the Spa treatment !
I will return on my next trip to Jakarta.

Leisure Self

10/10

Exceptional

13 Aug 2019

Verified traveler

Top class. Great location. Would be happy to stay there again.

Business Partner

10/10

Exceptional

30 Jul 2019

Verified traveler

Nice and comfortable bed. Noticed that housekeeping did not clean the rooms properly.

Business Self

8/10

Excellent

30 Jul 2019

Verified traveler

Beautiful hotel, very friendly staff. Had forgotten to arrange transport to hotel from airport for me though...

Business Self

10/10

Exceptional

27 Jul 2019

Chiu Yung

Highly recommended for business traveler

Thumbs up!

10/10

Exceptional

25 Jul 2019

Jasmin

Hotel upkeep was excellent, bed mattress and pillows were extremely comfortable to sleep in, service staff were friendly and catered well to requests.
Pool was a little small in size but served the general purpose of a leisurely afternoon laze.

Leisure Friends

8/10

Excellent

19 Jul 2019

Verified traveler

There was no place to or do walking distance from hotel...

Business Self

8/10

Excellent

30 Jun 2019

Koh

Clean and value

10/10

Exceptional

30 Jun 2019

adnan

my home in jakarta

the best hotel in kemayoran area

10/10

Exceptional

07 May 2019

Verified traveler

I stayed here for 3 days. The room was spacious and clean, with new modern furniture. I liked the lounge very much. We had most of our meetings there.

Business Self

10/10

Exceptional

03 May 2019

Verified traveler

Excellent hotel with the best value, will come back and stay again!

Friends_and_family Family

8/10

Excellent

16 Apr 2019

Verified traveler

Nice and clean hotel. Staffs are friendly and very helpful.

Business Self

10/10

Exceptional

08 Apr 2019

Verified traveler

Bad air filtration system

Air pollution is a real issue. In-room particulate matter 2.5um was >30, far far far from healthy. Had to go without AC to breathe healthy.

10/10

Exceptional

08 Apr 2019

Verified traveler

Great hotel

Great hotel. Nice rooms, comfortable beds, great view etc.

Normal staff is very welcoming. Overnight staff not so much.

Food is disgusting.

10/10

Exceptional

22 Mar 2019

Iseed

Very good

8/10

Excellent

17 Mar 2019

Beng Hoa

good stay

nice new hotel, very thin wall. no refrigerator, only something like wine chiller(not so cold)

Family

8/10

Excellent

12 Mar 2019

Nick

Well priced option for Business Visit

Good hotel, well priced with decent facilities - gym, pool etc. Breakfast was excellent. Local area not that great, not really anywhere to walk to.......

10/10

Exceptional

24 Feb 2019

Steven

Jakarta business trip.

Great hotel but no local shops or restaurants. Bit out of the way. Large, clean rooms but minibar has to be bought as a package so if you arrive at 1:00am don't expect to reach for that refreshing beer before you turn in!

8/10

Excellent

03 Feb 2019

Verified traveler

We liked the hotel lobby and the 2 bedrooms we stayed for 3 nights.

We were not impressed by the porters and security officers. They were not helpful and not courteous.

The checked out staff was not efficient and not helpful too.

Otherwise the hotel is very nice and clean.

10/10

Exceptional

21 Jan 2019

Jason

positive stay

have stayed at this hotel many times. nothing much around the hotel vicinity but this is a business hotel so this is expected. apart from this, all other aspects like cleaniness, service, staff etc are great!

10/10

Exceptional

12 Jan 2019

Fitri

Hotel very nice
Specious
Very happy
Will com back

Family

10/10

Exceptional

09 Jan 2019

PaulJackle

It was one of the best hotels in the world I’ve been in 70 countries in the service and breakfast buffet. It’s a special shout out to Uni and the other girls nam it was one of the best hotels in the world I’ve been in 70 countries in the service breakfast buffet was tops special shout out to Uni And Ayu For their helpfulness and special services overall it was an outstanding experience

10/10

Exceptional

30 Dec 2018

PaulJackle

Exceptionally well managed courteous staff it could’ve been a better organized and manage staff an outstanding breakfast and services

10/10

Exceptional

28 Dec 2018

Rustam

Very nice

Pleasent. Spacious room. Nice stay.

Family

6/10

Pleasant

24 Dec 2018

Verified traveler

It was second time I used the hotel. The experience wasn’t as great as the first one. I stayed at the hotel for 3 days 2 nights.
Day one, I arrived at the hotel quite early around 9am and the room wasn’t ready for me to check-in, so I just did registration and have one medium-size suitcase stored at the reception’s concierge, then I went out of hotel for my appointment.
Back to the hotel around 4pm, got the room key quite instantly at front desk, but redeeming my one suitcase took more than 10mins !! There were many front desk staffs, but the staff for luggage wasn’t seem to be enough and there was no intention of front desk staff for cross cover to help, hence the process to redeem my suitcase I feel it was bit too long and the worst feeling was to see front desk personnel who did nothing to help the situation to cover, chit-chat among themselves and kept me waiting....

Day two, I left the hotel around 7am for my appointments and turned on “make up room” light at the door. I came back to the hotel around 3.30pm and found out that my room has not been cleaned !! With a feeling of disappointment I made a complaint to the reception who contacted housekeeping department immediately, had me waiting at the lobby and had my room ready around 4pm.

Day three, check out process was smooth.

I hope hotel management can pay more attention on the above for user experience in the future. It was quite unfortunate that I have my 2nd experience not as smooth as my first one.

8/10

Excellent

17 Dec 2018

Chin

value for money

Convenience to expo exhibition. clean and big room.