BW Kemayoran Hotel and Convention

Indonesia , Jakarta
JAKARTA, Jl. Benyamin Suaeb Blok A5 Kemayoran Central Jakar
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50 reviews shown

2/10

Poor

18 Nov 2023

Saeed

Very bad

Business Self

4/10

Poor

09 Sep 2023

JIHUN

The size of the building is big. However the hallways, rooms, and water smell like sewage, and when you wake up, you can find sewage flowing back from other rooms.

The advantage is that the convenience store in the building is 24 hours a day and charging for GoJack is possible.

Business Self

8/10

Excellent

06 Apr 2023

Gobind

For the price it was ok no complains

Business_and_leisure Self

2/10

Poor

26 Jan 2023

Ali

After a long direct flight from Adelaide to Jakarta, i had my toddler with me, i was told no room available because they have a group booking, the staff were laughing when i was very frustrated and waiting for my room ,even though i booked my room in advance, we waited for hours until midnight for a room , finally we got a room , i coulsnt sleep because the aircon wasnt working properly , the room was stuffy , insects behind the blind making noise , the tv wasnt working. I am so disappointed in this hotel, in the past it was good but now its a nightmare, i expected a good welcome as a frequent guest but im not happy with the service, i cant complain enough how bad was my experience in the last 2 nights .no sleep, depressed mood, fatigue, frustration.

Leisure Family

8/10

Excellent

24 Mar 2020

Verified traveler

Great place

Great place, close to everwhere.
Good breakfaat too.

Friends_and_family Family

8/10

Excellent

13 Nov 2018

Syed

A good budget hotel. But it's more of South Asian then international. The traditional beef and butter rice is awesome.

6/10

Pleasant

10 Nov 2018

Rajkumar

Make the room clean

Not so good . Cleanliness was poor . Other services was good . Food was ok

8/10

Excellent

06 Mar 2018

Verified traveler

Nearby to JIExpo.Opposite the famous masjid akbar night market which has a variety of good food. location was difficult to find at first. Main entrance is not prominent enough. Overall, good experience.

Family

6/10

Pleasant

19 Sep 2017

Calvin

Value for rooms and breakfast

Converted property to hotel - hence has limitations . Apartment is not as nice . Rooms that's renovated are pleasant . Location is far from outside amenities .

6/10

Pleasant

12 Mar 2017

meni

Nice hotel, good staff but noisy

Pros - very nice and friendly staff, clean room, good breakfast, easy check in/out, good for travelers who like new experience

Cons - room is noisy..I can hear next door neighbour conversation and music from corridor. Not good for travelers who seek some quiet moment

8/10

Excellent

07 Mar 2017

Bill

I stayed here because it is close to the Java Jazz

Nice clean hotel, pleasant staff. I have stayed here before and will stay again.

10/10

Exceptional

16 Oct 2016

Verified traveler

Good

I choosed a non smoking room, but on my second day when I back to my room, that was completelly full of cigarrette smell. That never can happen...

8/10

Excellent

16 Oct 2016

Verified traveler

Everythings was good

You most have to be carefull with the places for non smoking, because the 2 day my room was invaded with cigarrete smell...

6/10

Pleasant

23 Sep 2016

Picky Person

value for money

Hotel was close to jakarta expo. The room ( i had executive king room) was on 32nd floor, was spacious and comfortable.
Hotel is located in the old 'grand palace building' and its exterior was pretty old and dark. The interior of the reception/lobby was also outdated, and it had a very local touch. The room I stayed in was completely renovated, fresh, modern furniture, modern colors and very spacious.
The gym was ok as well (tredmill, bicycle, skywalker, weights, bench, but no yogamat or ball). There is nothing much in the direct vicinity of the hotel, for dinner you would have to take a taxi or eat at the hotelrestaurant. Breakfast was ok.
I liked mostly the room, the price, the staff ( all very friendly ), I did not like the exterior, the immediate surroundings of the hotel or the dark and old lobby area/reception area. But this is based on your own preference.

8/10

Excellent

03 May 2016

Liz

Nice hotel close to my office

Receptionist very pleasant. Recognised me because I used this hotel often. Gave me a very good room
and took care of our staff who lives in this hotel. The staff are very pleasant and friendly too

6/10

Pleasant

14 Feb 2016

Eric

Not as posted

Not as beautiful as photo posted in hotels.com website,,,

Partner

8/10

Excellent

05 Jan 2016

Verified traveler

Amazing staff! :)

Family

2/10

Poor

16 Dec 2015

ISHA

Worse than a Motel

Worst hotel I could imagine. Motel like service. The restaurant is very poor. They do not understand what hospitality and customer service means. Would definitely not recommend anyone this hotel

Family

4/10

Poor

09 Nov 2015

ERIK

UNPROFESSIONAL

Booked and paid for King Size Bed and when checked-In they said the King Size Bed room was not available and gave me the double bed room where the room is extremely small and you can't hardly walk to go to the other bed because the room is very tight.

6/10

Pleasant

02 Nov 2015

Wayland

Room was excellent, but wifi slow, and TV blurry

This is a true 4 star hotel with a pool that wraps around 3 buildings. There was a party the night I checked in so there was free buffet food. The wifi speed was pretty slow at around 0.5. All the channels on the TV were blurry. If you are going to use the pool, go to the spa to get a pool towel and they have locks to put your stuff.

8/10

Excellent

12 Oct 2015

Jong Ai

Best Western always Best

Excellent room size, comfort deco with nice bedding. Service was slow though.

6/10

Pleasant

04 Oct 2015

Verified traveler

Good but cleanliness to be improved

We arrived at the hotel a couple of hours earlier than the check in time and less than 10 minutes, the room key was given to us so we were able to explore the city.

Unfortunately, when we returned to hotel at night time, we realized that the bedsheet was somehow a bit dusty and there were some ants seen.

Family

2/10

Poor

10 Aug 2015

Daniel Okun

not recommended

i reserved for king size bed and smoking room, but what i got was non smoking room and a fake king size bed. it was a twin bed but modified, looks like king size bed. the room was very small, smallest room i ever had. really sucks, i'll never come back again

10/10

Exceptional

22 Jul 2015

Maruli

comfortable and relaxing stay not much food choice

comfortable bed and clean room and bath, breakfast not for Western People, Asian Food only fish no meat, but for price still okay, swimming pool water cold and no sun in the area only four chairs need more.

Partner

10/10

Exceptional

15 Jun 2015

Travelbugger

Great location.

I found most of the staff helpful and nice. The location was north of Jakarta CBD. Close to markets and many attractions though.

6/10

Pleasant

11 Jun 2015

Naveed

Better service for the price I paid

The hotel was accesable and staff was curtious. The price was good for the services which were provided

10/10

Exceptional

08 Jun 2015

Changzhu

nice

very nice

10/10

Exceptional

26 May 2015

Mohamad Amirul Bin Abd Rahman Musa

Friend trip

Definitely great experience and fun trip. Awesome trip

Family

10/10

Exceptional

15 May 2015

Hyun Chul

Best Western was the best choice for me in Jakarta

I stayed for 6 nights at this hotel during my biz trip.
The location is great to access JIExpo and also not too far from the down town Jakarta.
Room is very comport and the breakfast is also not bad considering the reasonable hotel rate.
The most impressive thing was their kindness. Every staff greeted me with smile every time I ran into them.
When I lost my cell phone at a taxi, the staff did best effort to trace the taxi and call to the customer service center on be half of me eventhough I finally couldn't find my cell phone.
Special thanks to the Ms. Nurida. You are truly one of my best memory in Jakarta.

8/10

Excellent

14 May 2015

Verified traveler

Pleasant

Such a great stay after a busy day

Partner

8/10

Excellent

18 Apr 2015

Lee

Good Hotel

I enjoy my stay. Its pleasant and clean and convenient location. Easy to get to the hotel, to airport and to city.
Good for business stay.

6/10

Pleasant

25 Mar 2015

Comfortable hotel but nowhere to go outside

Used this hotel for a one night layover. It was reasonable and clean. But there was no where to walk outside, no reasonable restaurants, places to visit nearby. Beware if you need to get to ghe airport during busy traffic times that it could take much longer.

4/10

Poor

19 Jan 2015

william r.

Best western noth jackarta

hotel is under reno,s so nothing but work crews and no much there to do. if only overnight Ok, better hotel closer to airport.

8/10

Excellent

13 Dec 2014

ANDREW KIA KHIM

Hotel with great Service

Service was really good. Food was so so only. Nothing to shout about. The major issue was waiting for the lifts as they have only 2 and it took a long time (if you catch it at the wrong time) for your turn

Family

8/10

Excellent

15 Nov 2014

Verified traveler

Nice & quiet hotel.

Its a nice and clean hotel with quiet surrounding & friendly staff. Its location is good too!

8/10

Excellent

25 Dec 2024

Maryam

Nvt

10/10

Exceptional

08 Dec 2024

JUNKI

전시회 출장으로 방문했습니다.
전시장에서 매우 가깝고 방문하기도 편해요.
추천합니다

Business

2/10

Poor

15 Oct 2024

Sébastien

A fuir !

Cafards dans la douche, rien autour pour manger le soir. L'hôtel est à proximité directe d'un lieu de culte passant des chants au micro pendant près d'une heure, toutes les 3 heures, à partir de 4h du matin. La chambre étant très mal insonorisée, on participe involontairement à l'activité.

Business

8/10

Excellent

10 Sep 2024

yasuhiro

Food fantastic!

10/10

Exceptional

21 Sep 2023

Puteri

Definitely worth to stay!! They provide good and comfortable room with a lot of amenities that will make your stay feels like home. They have a lot of facilites such as fitness, spa, and onyx restaurant with a lot of delish foods. they have everything you need and all of the staffs are very welcome!!

Business_and_leisure Self

6/10

Pleasant

13 Feb 2020

Yong Hi

가격 만큼의 서비스

딱 가격만큼의 깨끗함을 누렸습니다. 시설 수준이 아주 높지는 않지만 가격이 저렴하니 괜찮은 편. 대형 호텔 수준의 서비스를 기대하신다면 실망하실듯

Business

2/10

Poor

30 Sep 2019

CHI CHANG

差勁

電梯要等很久，馬桶壞掉整晚漏水停不了，房間電壓不足，沒辦法用吹風機，熱水不夠熱，床單枕頭套都是灰色的，晚上睡覺有小蟲在床上要，早餐難吃。
櫃台小姐非常親切，動作快。旁邊有便利商店。
整體而言，差到不行。

2/10

Poor

07 Feb 2019

Verified traveler

Horrible ma tue mes vêtements, me donne de mauvaise informations d’emplacement, très désagréable, déjeuner horrible

6/10

Pleasant

23 Aug 2018

Verified traveler

저렴한 호텔을 찾는다면 좋지만....

크게 불편한 것은 없었으나 좋았다는 느낌도 없음
공항 셔틀을 신청하고 준비하겠다는 회신도 받았으나 공항에 나와 있지 않았음
호텔이 낡은 느낌이 많고 창틀을 휴지 같은 것으로 지저분하게 막아놓았음

Friends

2/10

Poor

08 Aug 2018

Yuji

Executive Room=SUPER DELUX?

Executive Roomを予約したが、SUPER DELUXと言うカテゴリーにない部屋をアサインされた。
隣でチェックインしている人もExecutive Roomを予約しているようで、そちらの方はExecutive Roomをアサインされていました。レセプションはSUPER DELUXはExecutive Roomと同じと言われていたが、納得がいかず何度となく抗議をしたが、最後のほうは先方が半ギレ状態になり仕方なく引きました。このホテルではこれが1度ではなく半年ぐらい前もExecutive Roomを予約したが、その下のグレードの部屋をあてがわれました。会社も近く場所的には重宝しているが、次回は違うところに泊まります。

6/10

Pleasant

24 Feb 2018

Steen

Dejlig hotel i byen, men ingen oplevelser.

Meget hjælp i hotellet. Men fattigdom bagved.Maden på hotellet er rasende dyrt. Men deres service i top.

10/10

Exceptional

11 Aug 2017

karim

Excellent

Un ccueil excellent un service sérieux de gens gentils adorable .tres propres le wifi partout. Je suis content de cette hotels des ces service

Partner

6/10

Pleasant

16 May 2017

Yuji

平均的なホテル　ロケーションは良くない。

ロケーションは良くない。どこへ行くのもタクシーが必要。契約している（？）タクシー会社はサービス、車種ともにあまりよくない。部屋は清潔感があり広く過ごしやすい。

8/10

Excellent

01 Sep 2016

Fabrizio

Albergo confortevole distante dal centro

Hotel confortevole - personale disponibile ma lento, carente di Inglese. Non c'è comunicazione tra le funzioni dell'hotel. Distante dal centro e da fermata di bus (Transjakarta). Colazione discreta ma non da 4 stelle. Non ritornerei ma unicamente per la posizione. Rapporto prezzo/prestazione più che buono.

8/10

Excellent

28 Aug 2016

Ugrit

Review Best Western Plus Kemayoran

Good, will return to this hotel if I have chance.