Hotel Nike

6/10

Pleasant

26 Feb 2026

Stefany

Servicios

Family_with_children

10/10

Exceptional

26 Feb 2026

Katidia

Nickelodeon resort Riviera Maya was so much fun! The rooms were clean, comfortable, & spacious. I loved that every room had 2 bathrooms which is a must with kids. Every room had an ocean view with a swim up pool. We had such a great experience at this resort! It wasn’t just kid-friendly — it was truly fun for adults as well. The hotel felt very luxurious for a family-friendly resort, which made the stay even more enjoyable. The staff was incredibly friendly and helpful, always answering our questions and being attentive to our needs. Every day there were plenty of activities to keep the kids busy and entertained. We would definitely come back 😊

Family_with_children

8/10

Excellent

25 Feb 2026

Dresilla

The staff was very nice and the resort was beautiful

Family_with_children

10/10

Exceptional

25 Feb 2026

Diego

We had a fantastic experience in this resort. Every single detail is carefully designed to make kids have the time of their lives, and parents . Special applause to the food in all the restaurants (delicious, full of options for all tastes)

8/10

Excellent

22 Feb 2026

Valencia

Staff and amenities were great.
We did have a stale smell in our room.

Family_with_children

10/10

Exceptional

20 Feb 2026

Carlos Ferrer

El buffet y la comuda estaban muy bien. El personal, muy amable. La unica pega es la distancia entre las habitaciones y el resto del hotel.

Family_with_children

8/10

Excellent

20 Feb 2026

Jessica

Lots to do for children. Check in was a bit long and communication was not clear. System needs to be coordinated better. Our family of five had a great time. Concerige was available via text and gave me the run down of the day. Some info may have been incorrect such as restaurant open. Shuttle service was a little annoying bc it could take long. But overall staff was pleasant and respectful. Rooms were good. Room service amazing. Water park excellent! Something for every age. Will definitely be returning.

Family_with_children

10/10

Exceptional

14 Feb 2026

Everardo

Some you step into Nickelodeon Resort, you are treated like a VIP. Everyone is so courteous and nice. The hotel is amazing, the rooms are clean, staff is always friendly. Definitely going back!

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

Elizabeth

Staff were all helpful and kind! The facilities were well kept and clean. One of the best trips yet.

Leisure Family_with_children

2/10

Poor

11 Feb 2026

Maryam

I carefully read the reviews before booking this hotel and noticed some comments mentioning that many services might come with additional charges. However, experiencing it in person was far more disappointing than expected.

On our checkout day, we were given an iPad and asked to complete a detailed review covering everything from staff and food to the rooms and facilities. It took approximately 15 minutes to complete. After returning the device, we were informed that if we wished to continue using the pool or playground facilities, we would need to purchase a day pass.

Checkout is at 11:00 AM, and our flight is at 4:00 PM. We only planned to remain at the hotel until 1:30 PM. Being required to pay an additional fee for just two extra hours felt unreasonable. Even more surprising was being told that lunch would need to be paid for separately if we chose to eat on the property during that time.

I travel frequently — four trips just within this and last month — and none of the other hotels I stayed at operated this way. Charging guests for nearly every additional service, especially on the final day of their stay, creates a very uncomfortable experience.

Additionally, the nightly entertainment program lasts only 45 minutes. One evening is designated for adults and another for children. In comparison, many other family-oriented resorts offer one hour of children’s entertainment followed by one hour for families together. For me, it very important that everyone in the family….

Family

8/10

Excellent

31 Jan 2026

Milena

Very clean and outstanding staff. Despite this being a kid friendly, when it’s raining there isn’t much to do with the kid. Great shows/ entertainment though. Food- for all inclusive overall good- à la carte restaurants were my favorite. Buffet not so much. Delicious crape and taco station. Would love if they had some hibachi or 24h options. Past 10pm there is no where to eat unless room service

Leisure Family_with_children

2/10

Poor

25 Jan 2026

Martharene

The room had a terrible order,when someone came up to investigate they pretended like they could not smell it.So we had to pull a random person in the room to ask did they smell any thing.Even they said the smell was horrible.The food was horrible. They were stains on bedding they had to change that.We had to leave early because of the weather and flights where we are from.They had issues with us checking out early tried to explain abou TV the weather in flight problems.Also they did not want to call transportation to take us to the airport.It took minute to convince them of that.All can say I will never go back there.

Leisure Family

10/10

Exceptional

25 Jan 2026

Rafael

Rooms and staff were great

Leisure Family

10/10

Exceptional

21 Jan 2026

Topazio

The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :).

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

ALMA

Was amazing. A hotel for kids that partents enjoy 1000%

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Danny Da

My kids really enjoyed every second of this vacations. The rooms were big and comfortable. The service was top notch. We enjoyed all the shows that were offered specially the one on Tuesday. The pijama breakfast was an amazing experience, but they did not offer as much as in the spatula restaurant. The food in good burger and the pizza place were amazing all the other restaurants were at hit or miss depending on the day. Overall, we enjoyed everything about this resort.

Leisure Family_with_children

2/10

Poor

13 Jan 2026

Alex

food was horrible, and also there in beaches, full of seaweed. the only thing the resort have is the waterpark, but there is not beach area…again food was horrible all restaurants, breakfast was ok, but the Italian place by the lobby sucks

8/10

Excellent

10 Jan 2026

Kathleen

We went January 2026.

I know the resort is more expensive than the average so I’ll give you pros and cons from us (family of 4, with 2 kids 6 and 8).

Pros: Cleanest resort we have been to by far.
Service was excellent. It was also VERY quiet when we went though so didn't have to fight over chairs etc. (not sure if you even have to here?)
Lots of entertainment options for littles, waterpark is super fun!

Downsides (IMO) - The water park (aqua nick), main lobby building and hotel are all separate. So you have to shuttle to everything. (Like... through a forest. Not walkable with little ones) We understand why (people there can go to the water park for the day and other resorts come for the day, so for safety they keep hotel separate). However, we did wish at least the main building was close because we skipped night events sometimes because we didn't feel like waiting in line for a shuttle to get there. Nothing happens at the hotel building. There are still wonderful restaurants etc in hotel building but otherwise... it was kinda boring there. (again... for us. We like night parties etc)
Also It’s NOT a beach resort if you like beaches. They do their best with up-keep but it is a small beach area.

Leisure Family

10/10

Exceptional

09 Jan 2026

ROBERTO

Great service good food

2/10

Poor

06 Jan 2026

DIEGO

The reservation department treated me really bad, spoke to a lady while trying to speak to a manager and she was ARROGANT. 1 person can change your whole experience.

Leisure Family

10/10

Exceptional

05 Jan 2026

Julio

Everyone did great

6/10

Pleasant

03 Jan 2026

Mark

We weren’t a fan of the concierge trying to sell us some exclusive membership under the guise of a free breakfast. Also, a basketball court or some outdoor sports would have been fun. We also found that a grab and go snack option at the residence building would be a helpful addition for the post-brunch/pre-dinner munchies that we often experienced.

But the waterpark and activities were fun, the room was comfortable, and the food was good.

Leisure Family

4/10

Poor

02 Jan 2026

Alan Punsky

We stayed at the Nickelodeon Riviera Maya for a week on a family trip with children and a baby, and it was a very disappointing experience. In our opinion, this hotel is seriously overrated and does not come close to a true 5-star standard. Considering the many genuine luxury 5-star resorts available in Cancun and the Riviera Maya at better prices, this hotel is extremely overpriced. Overall quality feels closer to a 3-star hotel.

The hotel does not really have a usable beach. The small stretch of beach is very limited, the ocean is full of rocks and debris, and the waves are strong. There are not enough lounge chairs, and there is no staff providing service on the beach.

Food quality is very poor. We ended up leaving the resort to have dinner almost every day at restaurants in Cancun, which added extra cost and travel time, simply because eating at the hotel consistently was not an option.

The rooms are fine, but service throughout the hotel is slow and inefficient, which is unacceptable for a property marketed as luxury. Shuttle transportation between the lobby, rooms, and Aqua Nick water park is extremely slow.

Aqua Nick water park is well themed with Nickelodeon characters, has good slides and pools, and is enjoyable.

In hindsight, we should have stayed at another hotel and visited Aqua Nick for only one or two days. While the water park is worth visiting, the Nickelodeon Riviera Maya is not recommended as a hotel. It is absolutely not worth the price.

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Elvis

No nos dieron las habitaciones juntas y estuvimos separados con mi familia. La bienvenida no ha sido como otras veces.

Leisure Family

2/10

Poor

29 Dec 2025

Kalynn

I am writing to formally report a serious safety incident that occurred during my recent stay and to request a refund.

During the night (approximately 12:30 a.m.), a hotel employee conducted a room check without knocking or announcing himself. I was in the room with my sister and three infants under the age of one. Due to the lack of notice, we believed there was an immediate safety threat and reacted out of fear.

Following this incident, we were told by the Manager on Duty that we needed to vacate the property before 6:30 a.m. He stated this needed to happen quietly so other staff would not be involved. We were also told we could be “locked up” if a claim was filed, which caused extreme distress given that infants were present.

When I asked to see the hotel policy regarding late-night room checks, I was informed that the policy was not written and was simply “what they do.” This explanation was unacceptable and concerning, especially considering guest privacy and safety standards.

Being forced to leave the property in the early morning hours with three babies after such an incident was traumatic and unsafe. The situation was handled improperly, without de-escalation, documentation, or appropriate concern for child safety.

Due to:

• the unannounced room entry

• the fear and distress caused

• the presence of three infants

• the manner in which we were pressured to leave

• and the lack of written policy or proper incident handling

Family

6/10

Pleasant

28 Dec 2025

Ilana

We stayed at Nickelodeon Resort as a party of five (two adults, kids 4, 5 and 9) and left with mixed feelings: the entertainment team at the waterpark and theatre was outstanding and the kids loved the character meet-and-greets, and our room was comfortable with a well-stocked fridge and a balcony pool, but many other aspects fell short for the price. Dining was mediocre and service inconsistent—we repeatedly waited to be seated (even at the buffet) and often had to flag down servers—while the hotel is about 2 miles from the main lobby/park and shuttle waits with young children were inconvenient (management did provide a go-cart for the rest of our stay after we complained). Other negatives: character dining is an expensive add-on, the café has very limited morning hours, and there’s little for older kids beyond the waterpark. Overall, fun entertainment but logistical and service issues mean we won’t be returning.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Rushdi

The best experience for kids ever, highly recommend it, at the beginning you need to get to know the facility and the stuff are very helpful, food is the best , many many activities specially for kids, rooms and room services are above and beyond , very clean , very attractive and beautiful, pool water cleaner than ozarka water, I am traveler and have been in many places around the world, this one is from my top list for families with kids 1-15 , yes its expensive little bit but worth every penny and more.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Gabriela Lastra

Awesome!

2/10

Poor

18 Dec 2025

EESHWAR

Expedia advertising was a scam. We were told we would get 500$ in resort credits and only got 100$. Expedia made it seem like we can use it for anything but it turned out that it was one time use for certain services. Terrible experience. Losing 400$ is a lot of money. Neither property nor expedia owned upto this. With each blaming the other

6/10

Pleasant

14 Dec 2025

charles albert

El cuarto y la comida muy bien. El parque padrisimo. La alberca y la playa muy mal. El servicio de trasnporte interno pesimo

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

MARCO JUMBO

Na

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Amandeep

Rooms were amazing. Very clean and modern. The shows were great. Food was good. Water park safe and clean

Friends_and_family Family

8/10

Excellent

05 Dec 2025

Esmeralda

The rooms were clean, the facility was clean and everyone was helpful and welcoming.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Ravinder

All the staff at the resort were friendly and showed a lot of patients and respect. The room was cleaned everyday with care. The restaurants had great food and catered to our kids allergies.

Leisure Family_with_children

8/10

Excellent

28 Nov 2025

Dennis

Very good. Very clean.

8/10

Excellent

24 Nov 2025

Shiela

WOW! Nickelodeon Resort absolutely blew us away! This wasn’t just a vacation—it was an experience of a lifetime for me, my wife, and our two boys (9 and 6). From the moment we arrived, everything screamed perfection.

The resort? Spotless. Immaculate. Sparkling like it was built yesterday. The rooms? So clean you could eat off the floor—though you’d never need to because the food was OUT OF THIS WORLD.
Most resort buffets are “meh,” but this one? I actually looked forward to every meal! The Piazza and The Bikini Bottom experience? Mind-blowing. And whoever invented peanut butter and jelly pizza for dessert deserves a medal—it was bold and DELICIOUS.

The décor? Next level. Forget the typical Caribbean vibe—this place is a modern masterpiece that celebrates Nickelodeon’s artistry in the most stylish way possible.

Now…the bad part. And honestly, it was BAD. The in-house excursion agency, Lomas Travel, was a nightmare. I told them my budget was $1,000 USD, and they PROMISED no extra charges for the two excursions we wanted. Guess what? Surprise! One excursion slapped me with an extra $90. And the photography? Infuriating. The night before, I asked if I could take photos—they said yes. At the excursion? NO PHOTOS ALLOWED. Want pictures? Pay more. It felt like being tricked at every turn. Avoid Lomas like the plague. Terrible agents, zero transparency.
Bottom line: Nickelodeon Resort = 10/10 perfection. Lomas Travel = 0/10 headache factory.

Leisure Family_with_children

2/10

Poor

14 Nov 2025

Martin

I purchased tickets for 2 adults, a 7 year old and an infant through Expedia, when i go to the resort they charged me an extra $250 this was unfair and incorrect

Leisure Family

10/10

Exceptional

27 Oct 2025

Monica

Clean room everyday nice staff! Also the view is amazing!

Family

4/10

Poor

27 Oct 2025

Claudia

Te ofrecen servicios extras para que asistar a las pláticas para ventas de membresías y si no compras no cumplen con lo ofrecido.
Con respecto al parque temático esperaba más.

Leisure Family

10/10

Exceptional

26 Oct 2025

YUSMANY

Everything good

8/10

Excellent

25 Oct 2025

Elyas

Too much mosquitoes and food tasted left over

Rooms was clean pool wasn’t warm

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Estephany

Will definitely be returning! Clean everything, amazing staff!

8/10

Excellent

16 Oct 2025

Chatera

The hotel it self is beautif its very EXPENSIVE. They upcharge for simple things lobster and cabanas and kids face painting. all inclusive should be all things paid for the amount of money people are spending i shouldnt be paying 11$ for a bag of chips for the kids. The gift shop is ridiculous i couldnt even bring home anything really 80$ for a plush spongebob tiny at that is crazy. FOOD especially room service was a miss i would reccomend to enjoy at least once but would I go back PROBALLY NOT!

Family_with_children

4/10

Poor

15 Oct 2025

Andrea

The hotel room included 2 bathrooms. 1 was locked the entire first night. The pool was not heated. They charge a room fee for late check out. Staff knocked on our door at 10:20am and asked if we’d be checking out. Check out is at 11:00am.

Leisure Family_with_children

2/10

Poor

14 Oct 2025

stacy

We left early, there was nothing to do other than the waterpark, no food options and horrible communication.

Leisure Family

10/10

Exceptional

11 Oct 2025

Sakira

Overall a wonderful experience

Leisure Family

8/10

Excellent

05 Oct 2025

Cesar

The hotel's amenities and staff were nice, but the lack of a beach was a major letdown. If you are looking for a beach vacation, you might want to consider other options.

Leisure Family

10/10

Exceptional

05 Oct 2025

ramon

Excelente opcion para los niños

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Joel Fillion

It was our 4th visit to Nickelodeon Riviera Maya. Our kids now 3 and 7 love it. This time we brought another family (friends) and they also enjoyed their stay with their kids.

Park is awesome, rooms are very nice and comfortable, staff is very helpful and the general ambiance is perfect for families with children.

Of course everything that is not included is overpriced but we just accept it.

I recommend Nickelodeon Riviera Maya to anyone with kids and who can afford it. It’s unique and magical if you are a fan.

Leisure Family_with_children

10/10

Exceptional

26 Sep 2025

Dunia

Great family time

Leisure Family

10/10

Exceptional

22 Sep 2025

Joann

Ocean view

Leisure Family

8/10

Excellent

03 Sep 2025

Melanie

Place is beautiful and lots of fun for kids. Room was beautiful. Food and drinks were ok. My issue was the lack of information shared with me about the hotel amenities and days events. We got there early and waited until 4:30. They never called me to inform me the room was ready. They also didn’t explain the check out procedure. I didn’t know about the QR code for events and missed many events on day one. Just wish a detailed email with information about the resort would have been shared before we arrived.

Leisure Family

8/10

Excellent

03 Sep 2025

Alexis

Loved it

2/10

Poor

02 Sep 2025

Vanja

Not recommend it at all!

Leisure Family

6/10

Pleasant

30 Aug 2025

Fernando flores

To expensive for what it is

Leisure Family

10/10

Exceptional

29 Aug 2025

Hortencia

Great beautiful place

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Guadalupe

Great place, will definitely be going again.

Leisure Family_with_children

8/10

Excellent

24 Aug 2025

Jessica

There were multiple occasions that we weren’t offered anything to drink while we were dining and checkout and leaving the property was a hassle

Family_with_children

2/10

Poor

20 Aug 2025

Rochelle

This experience was made terrible

2/10

Poor

19 Aug 2025

Britany

The manager held me and my children hostage for hours! Refused to allow valet to bring me my car. Law enforcement was called. Terrible experience! To top it off my 7 year old son almost lost his finger! The doors to the restroom in the lobby weigh a TON! It smashed and cut his finger open almost amputating it!

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Fatema

Staff are very helpful, eager to help and was very good with communicating in either French or English, which we find amazing. Room was clean and comfy. Water was clean. The water park was loads of fun.

10/10

Exceptional

14 Aug 2025

Alejandro

super nice, clean & extremely comfortable

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Yoscata

very kid Oriented. Lots to do and every staff member was super nice

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Carlos

I liked that there’s different restaurants/ places to choose from between lunch and dinner and the one restaurant for breakfast has a huge variety. What I didn’t like was that “All inclusive “ was not really all inclusive, I don’t like hidden fees charged at the very end when you are doing the check out about to leave the hotel. I was charged an Environmental Fee before leaving the hotel. Also the video advertisement on their social media page never mentions that there’s additional cost for the breakfast that includes the greet and meet with the characters. So I wouldn’t call it ALL inclusive

Leisure

10/10

Exceptional

04 Aug 2025

charles

the entire resort including water park was totally amazing

10/10

Exceptional

02 Aug 2025

Armando

It’s our 3rd year coming. Good experience kids love it.

Leisure Family_with_children

8/10

Excellent

02 Aug 2025

Vasilios

The property was super clean and staff was amazing and attentive. Food/Restaurant choices were limited in comparison to Hard Rock Punta Cana. Distance from room to lobby requires shuttle bus daily. Restaurant hours kind of crappy. Example roof top cafe is only open for 4hrs. Some places only open for dinner others for lunch although food was plentiful and descent we expected it to at least be at the same level as Hard Rock and it fell short. One other thing to be mindful of and not sure if anyone else experienced this the timeshare pushiness was a little over the top. Even though we said no and we would not waste 2+ hrs of our vacation time listening to something we don’t want they kept at it. Until I said fine you get 15 min of my time since our little one is autistic and adhd. They finally backed off. However they do try to lure you by saying oh you’re here for a week you get a special gift because you’re VIP etc all a scam to get you in on the presentation. Other than that would we go again absolutely resort was spotless, and the kids had a blast. The evening shows were great and better than most resorts.

Leisure Family_with_children

4/10

Poor

31 Jul 2025

Brenda

The facilities are beautiful and enjoyable and the staff are very friendly and helpful. Sadly we were not able to enjoy our stay due to getting sick after consuming the food from the buffet in the resort

Leisure Family

10/10

Exceptional

30 Jul 2025

Jannet

Servers and our concierge were amazing

Leisure Family

2/10

Poor

27 Jul 2025

Ana

My daughter had an accident at the park’s pool. Staff more interested in us signing a liability waiver than helping her.
Transportation to the airport which was included was extremely inconvenient and they offered no alternatives. We had to pay for an uber.
The sargazo made it impossible to dive in the ocean and smelled terrible.

Leisure Family

10/10

Exceptional

26 Jul 2025

Claudia

The only thing I don’t like it was the sales manager on the timeshare. His name is Yvonne. He was being aggressive when I told him no.

Leisure Family

10/10

Exceptional

22 Jul 2025

Cinthya

20 stars

10/10

Exceptional

21 Jul 2025

Jose Feliciano

Great experience!!!!

Leisure Family_with_children

8/10

Excellent

18 Jul 2025

Terrell

We enjoyed the property and the staff at the hotel and water park were excellent

Leisure Family_with_children

2/10

Poor

15 Jul 2025

ANAKARLA

horrible experience

8/10

Excellent

15 Jul 2025

Venus

My stay at Nickelodeon Resorts (2 adults and 2 children) was excellent. The prices for the paid activities are a bit over the top, but nonetheless the stay was enjoyable.

Meeting the various characters was a positively memorable experience for us and the children.

The water park was also wonderful, but it was the highlight to us and there are only so many days you can visit the same water park. As such, we may not stay as long as we did on this occasion in the future.

The only downsides I can recall were:

1) Our bedroom a/c leaked for the whole trip so we just left it off as it was pooling water on the floor.

2) Despite being a Platinum Expedia member and asking for my perk associated with the status at this VIP resort (as mentioned by Expedia in their communication to me) we were not afforded any upgrades or otherwise. The receptionist ignored my request on 2 occasions and on the third occasion she attempted to make it seem as though the concierge desk that everyone is afforded access to was the perk. Essentially, booking accommodation at this “VIP resort” and generating the Platinum status afforded no benefits, which is very very disappointing and the approach with which it was handled left much more to be desired.

Despite these downsides, I thoroughly enjoyed my stay at the resort and will visit again, just for shorter periods.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

zarekeia

I loved this property it is modern, clean, and the food/drinks were excellent

Leisure Family

10/10

Exceptional

10 Jul 2025

Cinthia

Very good

Leisure Family_with_children

6/10

Pleasant

09 Jul 2025

Martha

The hotel is a really good opción to enjoy a family vacation, in my opinion they still need some extras, for example a pool that everyone one can enjoyed they just have a mini pool for the rooms and for the first floor we have one pool per building that is maximum 3 ft deep, but overall is really nice hotel and my family enjoyed

Leisure Family

10/10

Exceptional

08 Jul 2025

Julia

Best vacation with kids!

10/10

Exceptional

05 Jul 2025

Leonel

Nice for kids

10/10

Exceptional

02 Jul 2025

Veronica

We had a great stay. Everything was flawless from beginning to end, but the gift shop was very disappointing. Their return policy is vague, and I was given a hard time when I tried to return 1 item. The shop worker, Veronica accused me of breaking the item, then called me stupid in spanish. It took me over an hour just to get a refund for 1 item. Stay away from the gift shop! Otherwise, the resort is amazing!

Leisure Family_with_children

10/10

Exceptional

27 Jun 2025

Naomi

Great property with supportive staff. Very kid centered. My kids loved the resort and all the activities and amenities they had to offer. Had some minor issues however the staff were quick to reconcile them and check in with us thereafter. Recommended this place for families. Would be nice if the beach was more developed.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2025

Oralia

Excellent in everything! We love it

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Jessica

Love love love this resort. Clean luxury and all inclusive. Definitely coming back.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Carlos

The service was great

Leisure Family_with_children

8/10

Excellent

21 Jun 2025

Juana G

Great place to take the kids for vacation

Leisure Family_with_children

10/10

Exceptional

19 Jun 2025

Diana

Esta muy tranquilo bueno para los niños , necesitan mejorar la comida

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Luis

.

Leisure Family

10/10

Exceptional

16 Jun 2025

JASMIN

Amazing family trip. Worth every penny! The room pool is cold but such a great relief from the heat. The room was amazing and kept very clean by the amazing staff.
Character breakfast was extra but WORTH IT!! The water park is the perfect size and was never over crowded. Overall amazing stay would go again!

Leisure Family_with_children

4/10

Poor

13 Jun 2025

Kristie

Honestly I felt like if you were not Spanish speaking Mexico resident then you were not taken care of. I spoke with several people visiting from outside of Mexico (America, Canada, and Europe) and they all felt the same way. The food was not consistent and very limited on options. The “swim out” pools are completely in the shade and too cold to use. The transportation to the water park/rooms/main lobby because such a hassle with waiting for them to show up (plan for at least 30mins to get a van and get to where you want to go) this became so tiring trying to go from the room to breakfast then walking to the waterpark to try to secure seats before the day visit people were let in at 10am. Very disappointed in the stay and especially for the price.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

Chase

Very kid friendly, and the staff was very accommodating!

Leisure Family_with_children

8/10

Excellent

03 Jun 2025

Jose Rodolfo

I think I got into trouble with Exotic Travelers because of a discount package they offered me. I felt pressured and didn't investigate what they were offering me.😒

2/10

Poor

29 May 2025

jose Israel

No me parecio justo y logico que tengas que volver a apagar tu ultimo dia para entrar al parque acuatico!..y te sacan de tu habitacion alas 11 a.m si pasas te hacen un recargo

Friends_and_family Family

2/10

Poor

29 May 2025

Perla

I didn't end up staying at the hotel due to a conflict with my Expedia booking. Be careful when booking a room for a specific number of people; that part can be tricky. Why would you reserve a room for 10 people if they only expect two to sleep in it?

10/10

Exceptional

26 May 2025

Yesenia

I loved everything about this place

Family

10/10

Exceptional

25 May 2025

Mariela

Nos encanto, esperamos regresae pronto

10/10