Italy
, Lake Garda 
Susan
This hotel is not acceptable for $240 per night. I was overcharged for this old and unsafe hotel. I expected a safe and relax place to enjoy my holiday. But unfortunately:
1. The lift has double doors and is like a metal safe and it’s so loud every time it stops.
2. My bed has no comforter or blanket, only a flat sheet. Pillow is so thin.
3. I almost fell from the toilet because the toilet is not sealed properly. Seal is all broken and not fixed. The back of toilet is leaking.
4. shampoo/body wash in one bottle. Only shower is provided. There’s no replenishment for 3 nights stay.
5. Receptionist was super slow. It took 20 minutes to arrange a room for me. I was the only customer at that time. He kept sighing and gave me a room for one night instead of 3 nights!! I corrected
him.
6. No kettle in the room. In their websit saying coffee/tea. It’s a lie. I need to put deposit to get the kettle. The kettle was so dirty that I need to exchange another. The second one did not seem any better.
7. No Kleenex. The stuff said only 5 stars hotel provides kleenex. Toilet paper only is available!!!
To be honest, I did not enjoy my stay at all plus I paid high price for this unsafe room. The hallway wall is coming apart and nobody is fixing it!
I took picture and video to provide how dangerous the toilet. I hope Expedia will give me explanation.
1. The lift has double doors and is like a metal safe and it’s so loud every time it stops.
2. My bed has no comforter or blanket, only a flat sheet. Pillow is so thin.
3. I almost fell from the toilet because the toilet is not sealed properly. Seal is all broken and not fixed. The back of toilet is leaking.
4. shampoo/body wash in one bottle. Only shower is provided. There’s no replenishment for 3 nights stay.
5. Receptionist was super slow. It took 20 minutes to arrange a room for me. I was the only customer at that time. He kept sighing and gave me a room for one night instead of 3 nights!! I corrected
him.
6. No kettle in the room. In their websit saying coffee/tea. It’s a lie. I need to put deposit to get the kettle. The kettle was so dirty that I need to exchange another. The second one did not seem any better.
7. No Kleenex. The stuff said only 5 stars hotel provides kleenex. Toilet paper only is available!!!
To be honest, I did not enjoy my stay at all plus I paid high price for this unsafe room. The hallway wall is coming apart and nobody is fixing it!
I took picture and video to provide how dangerous the toilet. I hope Expedia will give me explanation.
