Hotel Grand Hills Shizuoka

10/10

Exceptional

30 Dec 2025

Charles

I loved the food and the coffee. I had an amazing view of fuji. I will definitely stay here again.

Leisure Family

10/10

Exceptional

20 Nov 2025

Rui

With so many options near the hotel, we didn't try the breakfast at the hotel. Staff was very friendly and efficient. Parking is available and convenient. Located across the station with a walkway connection. Highly recommended.

Partner

10/10

Exceptional

05 Nov 2025

Hong

The views of sunrise from the room. And the views of Mt Fuji from the elevators. 2 mins walk from Shizuoka station with covered walkway.

Leisure Family

10/10

Exceptional

01 Nov 2025

Laurence

A very elegant older property with spacious rooms and excellent value for money. Comfortable beds and well supplied with amenities.

Leisure Self

10/10

Exceptional

26 Oct 2025

Kohki

The building is a bit older, but it’s very well maintained and conveniently located near Shizuoka Station. Even on rainy days, you can reach the hotel with almost no exposure to the weather. The view is a wonderful bonus — on a clear day, you can even see Mount Fuji. The breakfast buffet also offers a nice variety of options to choose from. Overall, a comfortable and enjoyable stay

Business Family

10/10

Exceptional

15 Sep 2025

Kenichi

Kindly staff; proximity to the station and amazing view of Mt Fuji from the room

Leisure Family

10/10

Exceptional

03 Sep 2025

Nedi

Conveniences

Leisure Self

4/10

Poor

01 Sep 2025

Miriam

Disappointed in Shizuoka

We were quite disappointed with our stay. The condition of the room was very poor, the carpet had so many marks/ stains on it and the bed and pillows were really uncomfortable. When the room was cleaned the coffee and creamer was not replaced and neither was the bath mat! Four restaurants but the last order was at eight and the roof top bar only opens five nights a week. The hotel is really overpriced for what it is.

Partner

8/10

Excellent

01 Jun 2025

NGAR WING TAMMY

Old fashioned design. But it has everything. Great location.

Friends_and_family Family

4/10

Poor

15 May 2025

John

This place needs renovation and better cleaning. I was surprised to see the dirty hall way that needs thorough vacuuming.

Partner

10/10

Exceptional

11 Apr 2025

Hilda

Great Hotel

Great location across train station!
Beautiful room with the Mt Fuji’s view!
Breakfast buffet was good!
Walking distance to a beautiful park

Partner

10/10

Exceptional

15 Mar 2025

Jay

Convenient Shizuoka Hotel

Great location across from the train station, the Grand Hills is comfortable and quiet. The service is attentive and all my needs were met. If i return to Shizuoka I would stay here again.

Self

10/10

Exceptional

30 Jan 2025

Verified traveler

Great hotel to stay

The view from the room was excellent. Although we couldn't see Mt. Fuji from our room, the city view had a beautiful night lights and in the morning, we enjoyed great ocean view. The location is very convenient from the train station. Everything is in walking distance.

Friends_and_family Family

8/10

Excellent

19 Dec 2024

Choon Kong

Close to the train station

10/10

Exceptional

30 Nov 2024

Thao Thi

Location (close to train station) and the view of Mt. Fuji from our room was gorgeous! All you can eat breakfast- great variety and was delicious!

Leisure Partner

10/10

Exceptional

07 Nov 2024

Graham

The hotel was excellent and staff were polite
My room had a great view of a very long coast line
I didn’t find much to do in the immediate area but it was very close to train / subway
Top floor lounge bar is excellent too take a trip up there
I was only there two nights my big complaint was the bed pillows very hard and full of grit like straw ( not sure what it was ? )

Self

10/10

Exceptional

02 Nov 2024

Eileen

Very good location. Clean room

Business Self

8/10

Excellent

25 Oct 2024

Shu Hang

Overall was good, we were staying at higher floor with the corner windows Panoramic room, beautiful to see the view, the only issue we have had is cleanliness, we did found some hairs across on the desk surface, sofa and bedding. Also, quite disgustingly found stains and hairs between the toilet and bidet, maybe it was a slight hidden spot, but not invisible, so I decided to clean it myself.

Area was very easy to reach to JR stations, not too long walk for malls and some god choices of restaurants surrounding.

Leisure Partner

8/10

Excellent

08 Sep 2024

Kayoko

Breakfast is questionable

8/10

Excellent

07 Sep 2024

Robert

Very nice views.

Leisure Family

10/10

Exceptional

23 Aug 2024

Devinder

Very nice hotel, room with a view.

Business Self

4/10

Poor

09 Jun 2024

Khaled

Other then the beautiful view this hotel is in desperate need of a renovation.

10/10

Exceptional

08 Jun 2024

Jenny

The staff were very friendly and helpful, the room was spacious and clean.

Leisure Partner

10/10

Exceptional

19 May 2024

Verified traveler

Loved the place! It’s convenient and newer than expected. Enjoyed the superb view of suruga bay too!

Self

10/10

Exceptional

25 Mar 2024

Gary

Very close to train station. Covered walkway to hotel helps on rainy days.

Partner

2/10

Poor

05 Feb 2024

Lutfu

If you are not Japanese, better to avoid this hotel. They even charges for the water. The breakfast is just awful. Very old and not updated. They make business just to upset the customers.

Leisure Family

2/10

Poor

12 Aug 2023

Nelson

Huge cockroach

The hotel is okay. A but run down. We had two rooms. There was a massive cockroach in one of them. That in itself isn’t the worst thing, but the staff didn’t seem to care much, which was disappointing. I had asked for a 12 pm checkout (as opposed to the standard 11 am) for one of the rooms but was denied.

Friends_and_family Family

8/10

Excellent

30 Jul 2023

Harry

Very nice hotel, comfortable and very kind and professional staff.

Leisure Family_with_children

8/10

Excellent

26 Jul 2023

Christian

Overall it was ok. Hotel is outdated and no gym, no pool. For the price you will think at least a gym but no. Good location.

Leisure Family

8/10

Excellent

27 May 2023

Solomiia

Great location and room view, but the building is kinda old, very old bathroom.

Leisure Family

8/10

Excellent

26 May 2023

Dolores

The hotel is very convenient to the train station and many amenities in the area. However, the rooms need to be updated. The cabinet door to the refrigerator was not properly connected. There were only 2 small drawers to unpack your clothes which forced you to live out of your suitcase. The carpeting was unraveling. NEEDS UPDATING.

Leisure Family

4/10

Poor

13 May 2023

Verified traveler

Shabby, badly managed.

This hotel need upgrading: new carpets, paint.. It is badly managed. Despite being quite empty it doesn't let people check in before 2PM. Later the lobby fills with waiting guests. One takes a number. The understaffed desk cannot manage. The process is cumbersome and everybody is unhappy.
Finally the pillows are the world's worst: filled with rice?
If you like frustration stay at the Grand Hills Shizuoka.
The only plus is its convenient location at the train station.

Partner

10/10

Exceptional

01 Apr 2023

Lana

Stunning hotel! Had a fantastic experience staying at this hotel in Shizuoka. The staff were great, the hotel lobby was stunning and the facilities (restaurants) were amazing. The hotel room was beautiful, spacious, lovely bathroom and very comfortable. The view was incredible, looking out to see the city and mountains. On a clear day you can see Mt Fuji.
The hotel is very close to the station, great location!
I will stay here again in the future.

Leisure Self

10/10

Exceptional

21 Feb 2023

Craig

We had an upgrade to a corner suite that had a great view over the city. Then in the morning we woke to this fantastic view of Mt Fuji. It was a memorable stay.

Leisure Partner

10/10

Exceptional

29 Oct 2022

Thomas

Nice hotel next to the Shizuoka station. The included breakfast is traditional Japanese and very good. Walking distance to many restaurants and shopping. Recommend.

Partner

10/10

Exceptional

15 Aug 2021

Verified traveler

Good service friendly staff.

Business

8/10

Excellent

30 Jul 2021

Verified traveler

It was ok hotel
Nothing more nothing less

Business Self

10/10

Exceptional

21 Feb 2021

Verified traveler

The service was great! I didn't really use all the facilities / amenities, but everything was very clean and spacious, it felt luxurious for me - I'm not really used to nicer hotels like this! I do wish the pillow was a bit more comfortable but it was a good experience :) I've heard the restaurant is great but I myself didn't get a chance to eat there.

Leisure Self

10/10

Exceptional

11 Aug 2020

David

Clean, nice staff. I did not have my temperature taken though and this was concerning.

Business Self

10/10

Exceptional

04 Dec 2019

Richard

I enjoyed my stay.
Bed was nice and comfy.
Bathroom with proper water pressure and toto bidet.
Small amenities like razor and shaving gel etc.
Extra multi phone charger equipped at the head of bed

Business Self

8/10

Excellent

18 Nov 2019

Verified traveler

I have asked for a non-smoking room and I was given a smoking room.

Business Friends

10/10

Exceptional

22 Oct 2019

Mike

In the heart of a great city. The staff ensured we had as much support as possible during a late night check in. The hotel itself offered an incredible view of the city and the mountains to include Mt Fuji if you were at the right angle. We could watch the trains all day, very cool. The hotel was key and had a traditional feel of course with modern amenities.

Leisure Family_with_children

8/10

Excellent

19 Oct 2019

Verified traveler

Some Staff although dont speak english, tried their best to serve customer well

Leisure Partner

8/10

Excellent

13 Oct 2019

Verified traveler

This is a Western style hotel, located immediately beside Shizuoka Station, which makes it incredibly convenient. The rooms are a good size and comfortable.

Leisure Family

10/10

Exceptional

19 Jul 2019

Verified traveler

A very nice property in Shizuoka. The city itself isn't particularly attractive, in my opinion, but this hotel is beautiful and well-staffed. We enjoyed the breakfast, with a variety of choices.

Leisure Family

10/10

Exceptional

25 May 2019

Masa

Great location, amazing staff and hotel buffet! Couldn’t ask for more
Will definitely stay again next time

Business Self

10/10

Exceptional

24 Mar 2019

Verified traveler

This hotel is located just outside the train station, making travel very easy. We stayed on the 19th floor and the view from our room was amazing. It's worth going the top floor bar for a drink too. The room very quiet and comfortable and the staff were very friendly. I would recommend it as a pleasant experience.

Leisure Partner

10/10

Exceptional

04 Feb 2019

Wanlin

Excellent

Partner

10/10

Exceptional

31 Dec 2018

G

Everything.

8/10

Excellent

28 Feb 2026

Kiyomi

２０階の部屋で景色もよく、清潔な部屋で温度管理も快適でした。

Self

10/10

Exceptional

26 Feb 2026

YUKI

部屋のグレードをアップしてもらい、とても素敵な富士山が見られた。
部屋は古いものの、清潔で広く過ごしやすい。朝ごはん会場も広くて不満なし

Partner

6/10

Pleasant

20 Feb 2026

CHIYODA

客室は綺麗で、静かでした。受付のスタッフも機敏でしたし、アメニティーは普通に使えます。立地もいいです。しかし、館内は古いです。古くても問題はありません。

Self

8/10

Excellent

29 Jan 2026

Hiroshi

フロントスタッフの対応がとても良かった。
客室も清潔で何より静岡駅にとても近いのが最高だった。

Business Self

8/10

Excellent

24 Jan 2026

araki

部屋が広く快適に過ごせました。
ドライヤーがもう少し良ければ満点にしてました。
ありがとうございました！

Friends_and_family Family

8/10

Excellent

22 Jan 2026

Wei-hsin

英語溝通沒那麼佳，因為窗簾有破請他們來來換，因為換了窗簾我們改變想法要清理房間，但是晚上回來還是沒有清理，有點可惜。海景很不錯。

8/10

Excellent

14 Jan 2026

KWAI CHI

客房乾淨，但酒店本身比較舊，但無異味。我兒子房間廁所的抽氣扇比我房間好。幸好房間內有除臭噴霧。服務人員態度很好。交通很方便，新幹線車站去酒店，走路5分鐘便到。附近亦有巴士站，及百貨公司，旅遊景點也不少。

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

JINSEOK

아침식사는 안했습니다

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

Kazutaka

清潔な部屋でスタッフの対応もすばらしいです

Business

6/10

Pleasant

19 Nov 2025

Wing Yip

地區一流，但房間內部好舊

Partner

8/10

Excellent

26 Oct 2025

Ka Pui

有天橋直接連接飯店和JR站，附近很多餐廳非常方便，房間空間大，客房樓層由19樓開始，所以很䦒揚，唯客房清潔程度有改待改善，不至於骯髒但比較多塵。

Leisure Family

8/10

Excellent

24 Oct 2025

HON WAN

位置方便, 窗外可以見到富士山！

Partner

8/10

Excellent

11 Oct 2025

Megumi

チェックイン時にお部屋のアップグレードを頂き、見晴らしの良い広いお部屋で寛ぐ事が出来ました。有り難うございました。
チェックイン後、新幹線の時間まで荷物を預かって頂き大変助かりました。
また泊まらせて頂きます。

Leisure Family

10/10

Exceptional

11 Sep 2025

YUKO

静かで良かったです

8/10

Excellent

21 Aug 2025

PUI FUN

A spacious hotel with good location and reasonable price

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

TOMOKO

実家が静岡市ですが、庵原で用事があったので、駅近で宿泊しました。高級感あふれるホテルで良かったです。コンシェルジュ的案内も良かったです。

気になったのは、フロントの若い女性に荷物出しした時、”豊島区”が東京都　(郵便番号も100番台なのに)ってわからないのは、いかがなものかと思いました。
また、ベッドの下にゴミが溜まっているのもいかがなものかと思いました。

Leisure Self

10/10

Exceptional

05 Aug 2025

Verified traveler

위치 정말 좋고 직원분들도 친절하세요. 객실을 높은 층으로 배정받아서 뷰도 정말 좋았네요

10/10

Exceptional

31 Jul 2025

Hiroaki

チェックインの対応が抜群に良かった

Business_and_leisure Self

8/10

Excellent

17 Jul 2025

Keiichi

駅前でとても便利！

Business Self

6/10

Pleasant

06 Jul 2025

Kazuo

nothing special , absolutely standard

Leisure Self

8/10

Excellent

29 Jun 2025

yasunori

交通の利便性、部屋の広さ等快適です

Business_and_leisure Self

8/10

Excellent

22 Jun 2025

EUNJOO

エアコンが弱かった点、朝食ブッフェのサラダの野菜の数が少なかった点、　以外は満足でした。

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

RUI

とても良かったです。

6/10

Pleasant

01 Jun 2025

Yat Pang

The hotel is a bit dated and I can tell by the wall and carpet. The internet was super slow and I could not even go online sometimes. However, the hotel is centrally located by the railway station and everything I wanted was in the area.

Partner

8/10

Excellent

09 May 2025

Nicole

Hôtel à 5 min à pied de la gare de Shizuoka, ce qui est super pratique. C'est un hôtel qui est confortable et propre, mais qui a connu ses heures de gloire dans le passé. Il aurait besoin d'un peu de rénovations. Comme je n'ai pas utilisé la salle à manger, je ne peux pas me prononcer si c'était bon ou pas.

10/10

Exceptional

30 Apr 2025

Yasuhiro

早めの予約だったが、シングルをダブルにランクアップしてくれるなどサービス面での充実満足をもらった。
チェックアウトなどのカードボックス対応などスマートな利便性を感じた。

Leisure Self

8/10

Excellent

29 Apr 2025

Shigeru

眺望素敵！

10/10

Exceptional

27 Apr 2025

Elizabeth

Bra möjlighet

Jättebra buffé för frukost. Tyst hotell.

Friends_and_family Family

4/10

Poor

20 Apr 2025

Naomi

新しいタオルを使おうと思ったら髪の毛が挟まっていたためメッセージを書いたがなんの返答もなかったのは残念でした！
ベットの横にもゴミがあり悲しい気持ちになりました。

Leisure Self

2/10

Poor

14 Apr 2025

Toshihiko

チェックインの時間が長い

Business_and_leisure Self

8/10

Excellent

26 Mar 2025

PIK WAN

房間設備偏舊但仍整潔, 退房只需把房卡投放在酒店大堂退房卡回收箱便可, 十分方便.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Jeonghyun

오션뷰 및 마운틴 쥬 매우 좋아요

10/10

Exceptional

20 Mar 2025

yoshimi

駅から雨に濡れずに2階の出入口から出入りしたのですが、その出入口がわかりづらく、館内に案内があればいいなと思いました。

Leisure Family

10/10

Exceptional

03 Mar 2025

sawako

立地最高

立地が素晴らしい
レストランが美味しい
フロント女性スタッフのスカートの
短さに、外国人みたいと思いました
しゃがんだ際の所作がヒヤリと
しました、お気をつけください

Friends_and_family Family

8/10

Excellent

25 Feb 2025

Chisato

立地が良く利用しやすい。

Business Family

10/10

Exceptional

20 Feb 2025

RUI

とてもよかったです。

10/10

Exceptional

20 Feb 2025

Satoshi

駅近で便利

10/10

Exceptional

18 Feb 2025

Hirokazu

良かった

8/10

Excellent

13 Feb 2025

JU

よかった

10/10

Exceptional

11 Feb 2025

HO YI

景觀一流，望富士山，房間很大

Leisure Family_with_children

10/10

Exceptional

27 Jan 2025

Aya

駅から近く、部屋のお風呂が広くて綺麗で助かりました。次は富士山が見える側のお部屋に泊まりたいです。

Leisure Self

8/10

Excellent

26 Jan 2025

Hitoshi

部屋の床に短いストロー(枕の中身)が多数落ちていました。
朝になると廊下に掃除用のカゴが置かれていて美しくない。

Partner

8/10

Excellent

03 Jan 2025

Takeshi

静岡駅が窓から見えて、新幹線を眺めていたら飽きがこなかった。

8/10

Excellent

01 Jan 2025

SHINICHI

ベッド周りにコンセントがない。空きコンセントが少ない部分で星を一つ下げましたが、総じて素晴らしいホテルでした。またとまりたいです

Leisure Family_with_children

10/10

Exceptional

27 Dec 2024

Ayane

駅から近いので立地が良く、車で来ても提携駐車場があるので安心です。
館内、部屋共にとても清潔でした！

Leisure Partner

10/10

Exceptional

23 Dec 2024

SUHYUN

최고의 숙소!

친절한 응대가 좋습니다. 카운터, 주차 등 모든 직원분들이 친절합니다.
룸 컨디션도 좋고 매우 넓습니다. 일본 여행 중 간 호텔 중 룸이 가장 큽니다.
그리고 최상층인 24층을 주셨는데 방에서 후지산이 보입니다. 정말 최고의 숙소였습니다.

Partner

8/10

Excellent

22 Dec 2024

Wai Kwong

訂了2間角房型，一間對住富士山，景色絕美，但可惜另一間不是對正面，只能側面才能望到

Leisure Friends

8/10

Excellent

16 Dec 2024

Yoshiharu

朝食レストランの動線が悪い

Business Self

6/10

Pleasant

15 Dec 2024

NAOMI

良かったです。

Leisure Self

10/10

Exceptional

14 Dec 2024

NOBUYOSHI

スタッフさんの対応がとにかく良かったです!

Leisure Partner

8/10

Excellent

01 Dec 2024

KAZUHIRO

何より静岡駅前で夕飯、モーニングと散策がてら楽しめました。駐車場もホテル地下で停めやすかったです。

Hotel Grand Hills Shizuoka

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