Name: Four Points Flex by Sheraton Prindsen Roskilde
Address: Algade, 13, Roskilde, Copenhagen, 4000, DK

8/10

Excellent

19 Jun 2026

Tony

Hotel was very basic, bed was ok but far from the most comfortable. But, I didn’t book it for luxury, I booked it for a cheap room. The breakfast was mediocre at best, definitely not worth getting at about £18 a head for some bread, half a cup of coffee and a few slices of cheap ham.

10/10

Exceptional

01 Jun 2026

Pia-Christina

Lovely hotel very centrally located. Pedestrian street outside with restaurants conveniently nearby. A little bit difficult to find the hotel parking lot with GPS but helpful staff got us there in the end!

Partner

10/10

Exceptional

29 May 2026

Shannon

Staff was very nice. Rooms were clean.

Family

2/10

Poor

29 May 2026

Andrew

Unhelpful, won’t stay here again

4/10

Poor

25 May 2026

Blanca

Hotel do not meet the Standards of Sheraton and breakfast very poor

Self

8/10

Excellent

17 May 2026

Kevin

Nice clean budget hotel, fairly basic but helpful staff and a great price, central to city centre.

Self

10/10

Exceptional

20 Apr 2026

Amy

Lovely stay in this hotel. Incredibly comfy beds. Hotel pictures don’t do it justice - has changed management recently and is better in person than the pictures made it out to be. Very happy with our stay!

Friends_and_family Family

4/10

Poor

20 Apr 2026

Lee

Hotel room was tired. Not worth £ 170 in my opinion.

the bed didnt even shove up against the wall/headboard as a radiator was in the way. so the pillows disappeared down a gap at the head fo the bed.

Self

4/10

Poor

31 Dec 2025

Amie

The staff in reception were very nice. For us the room was very below standard for the price that we paid. We only had one pillow each to sleep on and there were no extras in the room. No beverage making facilities in the room. There was a hot drinks machine downstairs but it was dkk 35 each. There was also no phone in the room to call for reception etc and the mattress on the bed was very thin. So overall the hotel we thought was not worth the money spent to stay.

Partner

10/10

Exceptional

04 Oct 2025

inna

Friendly people at the hotel. Parking was available and free.

Friends_and_family Family

8/10

Excellent

26 Sep 2025

B John

I was disappointed that tea and coffee making facilities were unavailable in my room

Business

10/10

Exceptional

07 Sep 2025

Larry

Centrally located. Very comfortable.

Leisure Self

4/10

Poor

03 Sep 2025

Carol

Not the standard I expect from Marriott. Old everything. Carpet. Bed. The hotel needs a face lift.

Business_and_leisure Family

10/10

Exceptional

29 Aug 2025

Stephanie

Great staff

The staff were so friendly.
They let us check in early as we’re really tired from our flight and needed a nap and they upgraded us to a bigger room.
I would definitely recommend this hotel.

Friends_and_family Family

4/10

Poor

28 Aug 2025

Jennifer

Tired, in need of modernising. Staff only helpful if asked directly. Well located

Leisure

8/10

Excellent

25 Aug 2025

Paula

Beautiful property. Bed was not comfortable and the pillows were flat!

Business_and_leisure

10/10

Exceptional

18 Aug 2025

Judith

I did not like the smoking facilities on the front porch it gave the appearance that the hotel was a smoking facility

Business Friends

8/10

Excellent

31 Jul 2025

Wayne

Great location in the centre of Roskilde, restaurant/pub at the front of the hotel on the main shopping street.
Decent food.
No facilities in the room (kettle)
That was the only downside.

Business

6/10

Pleasant

19 Jul 2025

Earl

For the price you really don

10/10

Exceptional

01 Jun 2025

Adolfo

Amazing

Self

8/10

Excellent

01 Jun 2025

Abril and Lori

This lively hotel is in the middle of Roskilde and close to train station and many restaurants

Business_and_leisure Family

10/10

Exceptional

26 May 2025

Patricia

Lovely hotel, clean and right in the city center. Light breakfast option available.
Unfortunately, just stairs, no elevator to the third floor rooms. Excellent staff was able to relocate us to the first floor.

Leisure Partner

8/10

Excellent

26 May 2025

Annette

The sitting bathtub was treacherous

6/10

Pleasant

24 May 2025

Fred

Location minus the ambience.

Nice bathroom but place is in need of an update. Great location!!

Self

10/10

Exceptional

08 May 2025

Brian

All the staff were wonderful. The hotel is centrally located. You are right in the center and only a 5 minute walk to the train station. Ask for room 103. Visit the Thanksgiving Gallery only minutes away for excellent local art.

Business_and_leisure Self

8/10

Excellent

23 Apr 2025

Ann-Catrin

Nice building

Leisure Family

8/10

Excellent

23 Apr 2025

Ann-Catrin

Oldfashioned hotel - in a good way

Leisure Family

10/10

Exceptional

22 Oct 2024

Holly

The location cannot be beat -- it is easily walkable to area attractions and dining.

Leisure Family

8/10

Excellent

07 Oct 2024

Sylvester

Comfortable & nice.

It was a good size room, clean enough, did not smell even though the hotel is older.
We realize there is no coffee provided in most hotel in Denmark, but receptionist was kind enough to loan us a kettle.
However, try not to come on Sunday or Monday. Majority of shops are closed on Sundays. The attractions are closed on Sunday and Mondays.

Partner

6/10

Pleasant

30 Aug 2024

Todd

Great location, but the bathtub is odd, uncomfortable and unsafe for showering. Lobby looks nice, but the rooms are worn and not updated. Breakfast food was very good, but breakfast area was very cramped. Luggage holding was excellent.

Partner

8/10

Excellent

28 Aug 2024

Paula

Location is perfect! We checked in early for a small fee. Walked to everything. Our room was great. Several large windows overlooking the cobblestone walkways. The parking is tight. The shower is the problem. it is not designed well and water runs out. Make sure you have extra towels as they will be needed to keep the water from running out of the flooded bathroom.
Our pre-check in person was not as friendly as we would have liked, but the rest of the staff was wonderful.

Leisure Partner

10/10

Exceptional

06 Aug 2024

Amy

Great location. Staff helpful

8/10

Excellent

28 Jul 2024

Yossi

מיקום נהדר

מלון פשוט אבל נמצא במיקום מעולה: ממש על המדרחוב המקסים של העיר. יש גם חניה

6/10

Pleasant

26 Jul 2024

Mark

Lower points due to Expedia's management of the stay. Expedia did not provide a means to contact the hotel, which was difficult to approach by car. Entering the address into the GPS directed me to an illegal turn into a pedestrian zone. After (legally) parking in the neighborhood and walking to the hotel, the staff gave me a different address to use for the approach by car.
Expedia should have provided a phone number to contact the hotel, which would have saved me a considerable amount of time, after traveling all day.

Leisure Family

4/10

Poor

11 Jul 2024

Randall

Check-in and room is a steam bath

Check in is a pain. Need to have a person check you in NOT a computer. And then I had to register my car separately. Ridiculous if you going to make me check myself in, it should be all together. No air conditioning, top floor was a steam bath upon my arrival. At least open the windows and turn on the fan prior to residents checking in. I would not recommend your hotel to anyone.

Self

10/10

Exceptional

01 Jun 2024

David

Very nice

Leisure Partner

10/10

Exceptional

06 May 2024

Siriprang

Good

Business Self

10/10

Exceptional

05 May 2024

John

Quaint inn with tons of character and conveniently located to the town square and shopping and restaurants. Only an 8 min walk to train station. 1 min walk from my all time favorite bakery.

Leisure Partner

8/10

Excellent

28 Apr 2024

LAI MEI

The staff is very friendly and helpful. Location of the hotel is superb - - a few minutes away (walk) from the Roskilde Station and you can start your shopping experience the moment you step out from the hotel. The room is rather old and has no air-conditioner.

Business Self

10/10

Exceptional

05 Sep 2023

Verified traveler

Staff enthusiasm and friendly

Leisure Family

6/10

Pleasant

31 Jul 2023

Eike

It was very nice except they stuck us on the third floor in the old section with no elevator. The room was to warm. Room was clean but no water pressure to shower in the morning

Leisure Partner

10/10

Exceptional

15 Jul 2023

Ricardo

Great place!

10/10

Exceptional

12 Jun 2023

Eric

Had a great stay. Very friendly staff.

Self

8/10

Excellent

30 Jan 2023

Verified traveler

The hotel looks nice from the outside and lobby, but the rooms are quite old

Business

6/10

Pleasant

03 Dec 2022

Karl

A well-located hotel on the main shopping street, 8 minutes walk from the train station. Other Danish hotels all offered me free early check-in, but Zleep wanted to charge 100DKK for that service. There was only one bath towel qnd one face towel- all other hotels offer two sets, and no small soaps (only squeeze gel soap in shower). No safe in room, and breakfast (extra) was fair and mostly in the fridge, not laid out on the counter.

Leisure Self

8/10

Excellent

07 Nov 2022

Peter George

Great location and friendly staff. Common areas are well maintained and modern.

Beds are comfortable and have good storage. Bathroom facilities in need of an upgrade (dated amenities, old shower curtains and baths with showers over the top and poor water pressure).

Overall an enjoyable stay and I would return.

Leisure Self

10/10

Exceptional

11 Sep 2022

Verified traveler

Best location possible in Roskilde, good value for money, and free parking provided.

Partner

10/10

Exceptional

30 Aug 2022

Annette

Great location for old town and shopping.

Leisure Self

10/10

Exceptional

22 Aug 2022

Leslie

Beautiful hotel. Friendly staff.

Leisure Partner

8/10

Excellent

05 Aug 2022

Frances

Roskilde is a lovely city and well worth visiting. Two night stay at Zleep Hotel Prindsen; accommodation and location were good. Reception staff friendly and helpful. Did not dine at the hotel so cannot comment on menu.
Occupied a room overlooking the courtyard/guest entrance where noise levels were fine on the Friday night. However, music from a wedding reception on the Saturday night was very loud and continued well after midnight resulting in very little sleep. Given that hotel reservation was made 6-7 weeks in advance it might have been nice to have been forewarned, and the possibility of a quieter room explored (subject to availability).

Leisure Partner

10/10

Exceptional

25 Jul 2022

Kirsten

Close to everything. Good-sized room.

Leisure Family

10/10

Exceptional

09 Jul 2022

Cheryl

We enjoyed our stay in Roskilde. The room was quiet with proper light blocking shades. The beds were comfortable and the room was spacious and clean. The hotel is on a pedestrian street with lots of shopping and restaurants, easy walking from the train station and tourist sights.

Leisure Friends

10/10

Exceptional

28 Feb 2022

Michael Edward

It’s a cozy hotel with a lot of history and charm

Business_and_leisure Family

4/10

Poor

11 Oct 2021

jon bloend

Larm fra fest.

Fik et værelse på 1 sal og havde fornøjelse af koncert i deres fest lokale til kl 2. Reception vidste godt st der var koncert men placerede os alligevel tæt på koncert stedet. Ikke megen søvn den nat.

Partner

8/10

Excellent

12 Jul 2021

Colleen

Nice, convenient and friendly. Thanks!

Nice little hotel, conveniently located and friendly service. Would have liked to have a bath mat and a kettle in the room, and the stairs weren't cleaned very well (blobs of food in the corner). Nonethless, we had a fine stay and would stay there again. Thank-you!

Partner

6/10

Pleasant

18 Jul 2026

Even

Ærverdig hotel, bevares, men her fikk vi et slitt rom det badet hadde en odør som kunne minne om kloakk..
Rommet er meget klart for oppussing.
Sengen var hard og sofaen utfordrende å sitte i.

Partner

8/10

Excellent

18 Jul 2026

Rolf

Rommet var rent. Personalet var behjelpelig. Spiste ikke frokost. Parkering var litt vanskelig å finne fram på grunn av gatearbeider i området, parkeringen ellers var utmerket, plassert ved hotellet.

Partner

10/10

Exceptional

17 Jul 2026

Allan

Hotellet ligger super godt. Tæt på banegården, lige ved gågaden, og i gåafstand til både Roskilde Domkirke, Roskilde Museum, Vikingeskibsmuseet, Havnen og parker. Kan varmt anbefales som base ved besøg.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Morten

Lidt et snusket værelse. Kun en af i alt 5 stikkontakter virkede.
Morgenmaden var ok.
Super beliggenhed midt i Roskilde. Men for dyrt i forhold til faciliteterne.

Self

4/10

Poor

13 Jul 2026

Gustaf

Trevlig personal men otroligt slitet boende. Luktade gammalt på hotellrummet, svårt att ta sig fram och rummet var inte riktigt rent.
Ber endast här i nödfall.

Friends_and_family Family

2/10

Poor

11 Jul 2026

Peter

Bra läge! Personalen kämpade på och var väldigt trevliga, men standarden på rummet var katastrofal! Murken dörr till badrummet och vattnet flöt ut över hela golvet! Att använda Sheratons varumärke i det här sammanhanget borde vara åtalbart!!!

Partner

10/10

Exceptional

11 Jul 2026

Peter

Bra centralt läge med gratis parkering i anslutning till hotellet. Hjälpsam och fantastisk personal fast deras arbetsbelastning var hög. Serva i receptionen och serva i frukostmatsalen av en person var lite i överkant.

Friends_and_family Friends

6/10

Pleasant

09 Jul 2026

Per

Ingen mulighed for at lave kaffe/te på værelset. Kunne købes i receptionen for kr. 35!!!!

Partner

8/10

Excellent

09 Jul 2026

Niels Otto

Godt hotel med fin beliggenhed.
Fint værelse, dog med ret højt trin op til toilet. Glasafskærmning til bruser meget lille

6/10

Pleasant

07 Jul 2026

Rebecka

Personal var väldigt bra, vi hittade inte parkeringen då de var så mkt ombyggen. Frukosten var väldigt liten, hade önskat något mer för priset frukosten ändå kostade. Hade velat ha en kudde extra till varje person de var lite tunna. Pappmuggar var inte så trevligt heller men vi fick många alternativ i receptionen. Tvålen var svår för barnen att nå.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Carina

Vackert gammalt hus där man nästan känner historiens vingslag. Sängarna var supersköna, i övrigt var det inget speciellt med rummet. Lite litet och slitet kanske. Frukosten var medioker och jag saknade både ett bättre utbud av frukostflingor och bacon.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Masako

Without air-conditioniner, without bath tub, without bath mat etc., with extremely simple breakfast, 5,044DKK for 3 nights was far too expensive. I regretted that I did not spend this amount of money by staying at a 4-star hotel near Copenhagen Central Station which I initially considered. The unusual heat was not the fault of the hotel, but driving up the rate for a festival was a ripoff I thought.

Self

8/10

Excellent

30 Jun 2026

Michael

Läget är väldig bra. Själva rummet dock sliten och skulle behöva en lätt renovering.

8/10

Excellent

28 Jun 2026

heliane

Hotel antigo, alguns quartos não servidos por elevador, patio de estacionamento muito sujo, Serviço de recepção fraco, não merece usar o nome Sheraton

Friends_and_family Family

4/10

Poor

28 Jun 2026

Eva Møland

Værelset trængte i den grad til renovering og lugtede fælt af røg mm. Alt var nedslidt. Ingen aircon. Vand udover hele gulvet efter bad og meget mere vand end den bademåtte, der ikke var der, kunne opsuge. Ingen ledige p-pladser. Utroligt ringe udvalg til morgenmad, den eneste ting, der var tilberedt, som var omelet (uden fyld), var knastør og ikke værd at spise. Personalet meget venligt, men ellers en utrolig skuffende oplevelse.

Self

6/10

Pleasant

27 Jun 2026

Katrine Rask

Kedeligt sted, slidt og trist

Partner

6/10

Pleasant

27 Jun 2026

Birte

Det er et ok hotel at overnatte på. Der er ordentligt og ok rent. Lettere skrammet hist og pist. Det er et gammelt hotel., så forventeligt. Mange gange og kroge, samt mange trapper, da der ikke er elevator alle steder. Hotellet ligger centralt i Roskilde og vi benytter det gerne igen.
Morgenmaden er meget selvbetjening og lav standard, der måtte spørges efter mere brød, der dog først skulle varmes. Man skal selv koge sit æg og det er der ikke alle der opmærksom på, hvilket gav nogle ubehagelige oplevelser for et par, der fik æggeblomme og hvide ud over deres brød og tøj.

Partner

8/10

Excellent

26 Jun 2026

Henning

Hyggeligt hotel, centralt placeret. Nemt at bruge.

Self

4/10

Poor

25 Jun 2026

Trine

Værelset var rent men slidt. Morgenmaden var god, med det nødvendige. Jeg kunne især godt lide at man kunne koge sine æg som man bedst kan lide dem.
Der var meget støj, både fra gangen, pga en utæt dør, og fra en fest på stedet som forstyrrede søvnen til langt ud på natten den ene nat.
Placeringen var fantastisk, midt i Roskilde og tæt på stationen.

8/10

Excellent

24 Jun 2026

Lena

Frukosten var bra och prisvärd!

Self

10/10

Exceptional

23 Jun 2026

Mette

Dejligt centralt beliggende hotel, vi kommer gerne igen

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Anne Gry

Elendig frokost. Kjøleskap med ost og skinke. Nitrist og står ikke i forhold til selve hotellet. Fikk rom i 3 etg. Heis til 2 etg. så var det ut på vandring gjennom hele etasjen før det var en trapp til 3 etg. Varmt og dårlig lufting på rommet.

8/10

Excellent

22 Jun 2026

Eva

Hade inte frukost inkluderat. Otydligt kring parkering innan man kom till hotellet.

Upplevde att rummet var rent. Dock så fungerade inte avloppet i badkaret likväl som att det inte gick att ställa in värmen på duschvattnet.

Centralt och bra läge.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Steen

Alt var fint, som det bør være

Partner

6/10

Pleasant

21 Jun 2026

Elling

Frokosten var alt for dyr.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Rosa

For lidt lys på værelset.
Hængende forhæng og mangelfuld udluftningsmulighed (krog)

Partner

6/10

Pleasant

14 Jun 2026

Fredrik

Bra läge och gratis parkering.

Partner

6/10

Pleasant

11 Jun 2026

Karsten

fantastisk pige I check inn. men meget slidt rum øv

Business

4/10

Poor

10 Jun 2026

Kimmie

Der var ekstremt lydt på værelset, så kunne høre alt fra naboværelset.
Hovedpuderne var klumpede.

Morgenmadsbuffet var ok, men blev ikke fyldt op løbende og der manglede rent bestik.

Self

4/10

Poor

08 Jun 2026

Gitte H.

Standard slet ikke svarende til pris. Ikke lydisoleret. Meget hård seng. Alt for varmt på værelset uden mulighed for at have vindue åbent pga støj fra gaden, og nødvendigt at have gardinerne trukket fra for, at udluftning giver effekt. Meget lille badeværelse med meget lille afskærmning til bruser, så badeværelset er vådt over det hele ved bad. Der er meget slidte gulvtæpper rundt omkring på hotellet. Møblerne er i IKEA-stil i morgenmadslokalerne, hvilket i sig selv selvfølgeligt kan være helt ok, men ikke i forhold til pris på ophold og det generelle indtryk, man gerne vil give af hotellet. Iøvrigt er der meget dårlig logistik i morgenmadslokalet, og mega langsom kaffeautomat medfører kø og megen ventetid. Mælkevarer er i køleskab (der støjer), som gæsterne selv skal tage fra, hvilket vist ikke er i orden ifølge sundhedsmyndighedernes retningslinjer. Endvidere er der selvafrydning som i et cafeteria og ikke rengjorte borde. Morgenmaden i sig selv var med begrænset udvalg, men god.
Personalet var ikke så let tilgængelige , men venlige.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Elisabeth

Perfekt beliggenhet med parkering i bakgården og hyggelig betjening.
Nydelig frokost.
Men rommet var ikke noe å skryte av. Trangt og uten nattbord. Badet var helt elendig!
Pluss for vindu som kunne åpnes.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Helle

Rimelig pænt og rent værelse der var større end det jeg umiddelbart mindes at have booket🙂 Regnede med værelset kun rummede en dobbeltseng og selvfølgelig badeværelse men det viste sig der var to enkelt senge. Det eneste der var lidt øv ved værelset var at jeg ikke rigtig kunne lade min telefon om natten da alt strøm slukkede når man slukkede lyset. Virkelig venligt og hjælpsomt personale jeg blev modtaget af. Alt i alt et godt ophold

Self

10/10

Exceptional

26 May 2026

Lene Thimm

OK parkering og værelserne ok dog meget støj fra gågaden nedenfor

Partner

8/10

Excellent

24 May 2026

Poul

Dejligt lokal placering. Skøn restaurant i tilknytning til hotellet

Partner

8/10

Excellent

22 May 2026

Thorbjørn

Hyggelig personale, sort greit rom og gratis parkering

Self

10/10

Exceptional

22 May 2026

Mette

Vi havde et skønt ophold på Prindsen. Beliggenheden er i top, og dejligt med gratis parkering. Venligt og hjælpsomt personale. Værelset var fint med gode senge. Vi manglede ikke noget. Vi vil helt bestemt bo der igen.

Friends_and_family Family

4/10

Poor

21 May 2026

Claus Busk

Kedeligt og ikke opdateret siden 1980’erne.
Skimmelsvamp i badeværelset.

Partner

6/10

Pleasant

21 May 2026

Arne

God parkeringsplads. Nogle døre var ikke vedligeholdt.

Partner

4/10

Poor

18 May 2026

Lars

Slidt, slidt og gammelt.

Værelset lugtede grimt da jeg ankom. Måtte åbne vinduet og gå en tur.
Gulvtæpper på trapper og gang samt værelse var så slidte og ulækre..
Det burde ikke udlejes til den pris!

Her kommer jeg ikke til at bo mere!

Business

8/10

Excellent

17 May 2026

Tomas

Frukosten var enkel och okej, men lite i dyraste laget.
Det stod i hotellbeskrivningen att det ska finnas handikappparkering, men det fanns inte. I övrigt bra parkering.
Personalen var fantastiskt hjälpsam.
Då vi reser med benprotes och rullstol så försökte de ordna allt till det bästa.
Rummen rena, men i behov av renovering.
Läget bra mitt på gågatan.

Restaurangen som ligger i hotellet (EJ samma ägare) har god och prisvärd meny, men tyvärr mycket dålig service.

Partner

8/10

Excellent

17 May 2026

Per

Dejlig beliggenhed og tæt på det hele. Venlig sog imødekommende stab.

Godt sted at være for besøg i Roskilde.

Friends_and_family Family

6/10

Pleasant

09 May 2026

Lars-Åke

Nära centrum. Bra parkering. Frukost helt ok. Rummet behöver en uppfräschning.

Partner

6/10

Pleasant

09 May 2026

Peter

Ligger godt midt i byen. Meget lydt på værelserne, så man kan høre hver gang nogen går forbi på gangen eller snakker ved siden af. Og vores nabo havde så valgt at efterlade deres gøende hund på værelset. Pænt dårlig stil mod hund og gæster.

8/10

Excellent

05 May 2026

Henrik

Et helt greit hotell, men badet hadde hatt godt av en oppussing. Frokosten var meget enkel. Forøvrig sentralt beliggende i hyggelige omgivelser

8/10

Excellent

04 May 2026

Arne

Morgenmadsmenuen var ok - parkering var også ok.

Partner