Tolip Family Park Hotel

Egypt , Cairo
EL REHAB, Cairo Suez Road
Show on Google | Map

45 reviews shown

8/10

Excellent

24 Mar 2025

Jean N

na na

2/10

Poor

17 Dec 2024

Walid

Overall the property looks very nice and presentable but it is fairly dirty.. the dining lounge had dirty tables and the food was terrible. Won’t be booking there again.

Friends_and_family Family

6/10

Pleasant

11 Nov 2024

John Robert

Very modest hotel but probably worth the price

The Tolip Family Park Hotel is very modest. I stayed here during the World Urban Forum as it was one of the recommended hotels. Be aware that it is far away from any other amenities and it's often quite hard to get Ubers from there to take you anywhere. The room was okay, but very basic. The balcony door did not lock, which was quite disconcerting. The breakfast was very simple. Overall it's fine to stay here but set your expectations accordingly.

Business

4/10

Poor

07 Nov 2024

Una

In middle of nowhere. Booked for 2 adults and 2 kids. Only 1 double bed in room. I had to ask them to dress sofas for kids bed. They put sheet and pillow on but no duvets. English poor. No alcohol in hotel. Dinner in restaurant a little awful. (probably good for Egyptians)...very reasonable price. Breakfast was good. Pool cold and no shallow areas for kids. (it was Nov). Very few people in hotel. Family park beside it ok if stuck in Cairo for a day... but definitely not worth planning a trip.

Leisure Family_with_children

2/10

Poor

05 Aug 2024

Omar

Property is surrounded by construction making access difficult. Staff are indifferent at best, unfriendly most of the time and unhelpful when needed. They are more keen on counting towels to make sure you are not taking any home than actually providing proper service.
Never again, not even for $5 per night.

Leisure Family

6/10

Pleasant

23 Jun 2024

Abdurahman

The hotel is big, but it seems that its suffering from staff shortage,

Leisure Family

10/10

Exceptional

14 Apr 2024

Abdurahman

We spent one week there during the Eid holidays alla the staff were very helpful.
They have well equipped GYM

Leisure Family

8/10

Excellent

25 Feb 2024

Muhammad salim

Close to the airport food was good staff service was good with a smile

Business_and_leisure Family

6/10

Pleasant

15 Sep 2023

Faisal

Glean, big lobby, friendly helpful staff,, good 24 Hours restaurant with very reasonable prices and good food, Rooms are rundown and very depressing, I had to check out and go to another hotel because of the room, when you are out you don't look forward to back to it.

Business_and_leisure Self

6/10

Pleasant

26 Mar 2023

Bilal

Medium

Business Self

2/10

Poor

23 Oct 2022

Mohamed

Very bad

2/10

Poor

28 Sep 2022

Verified traveler

Crap in Cairo

Terrible accommodations. Room was filthy. No towels in the room, and doubt it was cleaned prior to check in. Air conditioning controls did not function properly and temperature could not be controlled. Reception would not let me leave in the morning until it was checked by housekeeping even though room was completely paid for in advance. Nothing is around the hotel location. Do not stay here.

Business

8/10

Excellent

02 Feb 2022

Mohamad

Was good

Business

4/10

Poor

18 Dec 2021

Elsayed Ahmed

Bad hotel

Don't waste your money. unprofessionell Reception and Team. Although my booking was BB and confirmed, they wanted to charge me extra for breakfast, and when i refused and threatened with the police, the extra charge disappeared. Hotel standard in general will not exceed 3 stars

Friends_and_family Family

2/10

Poor

22 Oct 2021

MOHAMAD BELAL

Well, I ignored all the bad reviews before booking my stay because of the close location to my wedding ballroom. But, I never thought, that I will regret paying every single penny to this place.
Starting from my arrival, parking was not for free. and guess what? I had to pay for my visitors parking as well. I arrived to the hotel three hours prior to my ceremony.
Upon arrival I told the receptionist that we were expecting a makeup artist to do my bride’s hair, so, I was asked to pay extra 500 pounds to allow the artist to get into the hotel.
At first, the room I was given, was a double twin bed. I asked for upgrade as a honeymoon package, but they didn’t have such a thing and I paid another 800 pounds to get the king size bed( which they have only in the suites) and guess .
what, the upgrade didn’t include a breakfast!
For the artist to start work, she needed light, and I can tell you, we needed two extra flash lights because the room lights are too poor.
When we returned from the ceremony. We had to charge my phone and place our valuable stuff on the ground.
Speaking about the valuable stuff, the safe was broken, I couldn’t place a thing in it. The elevator worked only two times during my stay,
The hair dryer didn’t work at all, the toilet water hose was broken and left lying on the bathroom floor.
I didn’t leave next morning as I slept too late. So the hotel charged me $120 which I agreed to pay.
No room service showed up next day despite I placed the tag.

Family

2/10

Poor

08 Aug 2021

Verified traveler

Room is in bad condition, Tea kettle rusting inside,No remote for TV,Poor WiFi andThe door stop like a sharp knife (very dangerous for kids)

Business_and_leisure Family_with_children

4/10

Poor

02 Jul 2021

Verified traveler

Poor service. Reservation included free breakfast however I was denied service as they claimed my reservation did not include one. Also the hotel has no queen beds in standard rooms! All are twin beds which was very inconvenient since I was staying alone. Do not recommend

Leisure Self

10/10

Exceptional

30 Apr 2021

Bassem

Great stay

It was great

Business

2/10

Poor

12 Oct 2020

S.E.

Very dirty rooms! Open buffet breakfast during the pandemic??!!!

Business_and_leisure Self

10/10

Exceptional

11 Jul 2020

Heba

Wow

Really nice and clean hotel

Friends_and_family Family

8/10

Excellent

11 Jul 2020

Verified traveler

Nice hotel

It was great and soon will come back

Business

8/10

Excellent

22 Feb 2020

Anisa

Great location, family stay whiles visiting Cairo

Booked 2 room for family that was staying over in Cairo to see the pyramids- hotel was clean & comfortable. Was In a family park, great for families, & in safe location. All family members were very comfortable there! Only thing they improve on is the breakfast & touch up on the cleaning.

Friends_and_family Family

8/10

Excellent

04 Sep 2019

Verified traveler

Thanks for all very kind Staffs. Only there no Bars or alcohol beverages.

Business Friends

10/10

Exceptional

02 Sep 2018

ahmed

It was amazing

Family

8/10

Excellent

23 Jun 2018

Mohamed

Wonder clean hotel and friendly staff.

2/10

Poor

21 Jun 2018

Amr

Unbelievable and Worst Experience Ever

It was the worst, unpleasant and scariest experience with hotels.con and any other hotels. The General Manager was very rude, arrogant and verbally aggressive, he did not allow me and my partner to call hotel.com and he sent some of the hotel workers to threaten us while we were parking in the hotel car park trying to contact our representatives at hotel.com. Myself and my partner drove 400km from the north coast with our booking but I believe the GM Mohammed was kind of racist and arrogant even if we explained to him that we were very tired and only after some sleep before our flight in the next day, we have no choices but only sleeping in the car on the side of the road after hotel.com representative failed to find us an empty room nearby Cairo airport.

Family

6/10

Pleasant

08 Apr 2018

Mohamed Gamal

Unpleasant experience

The room furniture is old and not well maintained, only twin beds are available in all rooms except the sweets (the receptionist said). The beds were uncomfortable.
The room amenities were not enough. I had to ask for everything to get it. I asked for two slippers and they brought one only and informed me that only one slipper is available.
During check in; I asked for late check out and the receptionist confirmed the availability of late check out up to 14:00 O’clock and he wrote something on his computer as a notice, at the check out date; the reception keep chasing me to check out starting from 11:00 O’clock. The room service food delivered to my room was poor.
The breakfast buffet is good. The staff are friendly and helpful in general. The room size is good.

Partner

10/10

Exceptional

08 Apr 2018

Bahaa

I stayed there after my wedding

They treated me and my wife in an exceptional way the room was always clean .. i even lost a ring and 2 days after leaving they contacted me telling me they found it.

6/10

Pleasant

24 Feb 2018

Ibrahim

Overall the place is moderate, not fancy at all specially the room
Food wasn’t great but accepted, staff was friendly

Family

2/10

Poor

03 Feb 2018

Verified traveler

Won’t be staying there again

The hotel is located on the highway, not close to anything, but the surrounding is not bad. The main problem is the hotel’s interior. The room was a disaster. I found an old wooden table inside my room right next to the door. The carpet wasn’t clean. The curtains look like they cut it out of a dress. Everything looks disgusting. I’d rather pay more but stay at a decent hotel.

10/10

Exceptional

30 Jan 2018

Traveler

No complains

I stayed 2 nights. I liked the price, location, service, and conditions. i got $3.00 Uber from Airport to the hotel. i experienced modern new Cairo around the hotel. Dont loose you room Key, there is charge $4.00.

10/10

Exceptional

26 Jan 2018

emad

Recommend this for couple

Receptionist is too helpful , all over all things going great

Partner

8/10

Excellent

22 Jan 2018

Verified traveler

Nice hotel

This hotel is very clean. It’s away from the downtown area but I think that’s better. It’s less crowded and quieter.

10/10

Exceptional

22 Apr 2017

Ibrahim

Fantastic

It was very nice specially they have a dedicated doctor for emergency

2/10

Poor

01 Jan 2017

Verified traveler

Location is ok beside everything

Before booking this hotel try to call front desk, they will never answer. This hotel offers free wifi which is terrible you will never get your work done. If you are on a business trip, you do not want to stay there. If you just want to stay overnight, than it's ok.

10/10

Exceptional

02 Apr 2016

OMAR

Beside Family park with small zoo

Very nice but the swimming pool is under maintenance

Family

2/10

Poor

27 Feb 2016

Verified traveler

I don't like this Hotel
1. They change me extra fees. Triple what I paid to Expedia
2. The staff aren't professional
3. Too much dust in the Hotel.

2/10

Poor

21 Aug 2018

abdulhai

سيئ

سيئ

Family

10/10

Exceptional

05 May 2018

Tamer

اكثر من رائع

رائعة كل شئ جيد ساونا و جاكوزي و جيم و حمام سباحة كل هذا مجانا

Family

6/10

Pleasant

25 Mar 2018

özgür

Şehir gurultusunden uzak

Temizlik zayıftı.Gorevli personel ilgikiydi.Havaalanı shuttle için çok 5 km mesafeye kişi bası 40$ istiyorlar.
Bolge sehır dısında sakın bır yer

Family

4/10

Poor

10 Mar 2018

Verified traveler

IL problema principale è stato Expedia

Mancanza di chiarezza in esporre i prezzi. Abbiamo dovuto pagare 300€ in più di quello proposto sul sito.
Non c'è chiarezza sulla diversità tra cittadini egiziani ed stranieri

4/10

Poor

28 Jan 2018

julio

hotel loin de tous les atraits turistiques. rien à faire a proximité. aéroport loin. tarifs réduits maisb pour égyptiens. trop cher. salle de bain et chambre à renouveller.

6/10

Pleasant

13 Jan 2018

Mimmi

Jag tror jag var ensam i hotellet. Hotellet behöver total renovering absolut! Ingen bra mat alls. Jag skulle rekommendera andra hoteller. Men personalen var okej!

10/10

Exceptional

06 Jul 2017

marita und safw

Ruhiges hotel nicht überlaufen .keine partymusik.

Angenehmer Aufenthalt.super Buffet. Alles echt lecker

2/10

Poor

23 Jun 2016

Verified traveler

Bad hotel

They force us to pay 100$ extra for every night
They want Egyptian residents to get same price