Name: Tolip Gardens Hotel
Address: Gardenia Compound Cairo Suez Road, Cairo, EG

2/10

Poor

15 Jun 2026

Nader

Horrible property, don’t recommend this property for anyone

Self

8/10

Excellent

04 Apr 2026

Dina

Reception staff has some great personnel (like Raouf, Omar & Yousef), while some others like Carla could use more training in customer service and professionalism.
Housekeeping staff certainly need more training and tighter supervision over their basic work duties.

Family

6/10

Pleasant

04 Apr 2026

Dina

The room wasn’t clean but the reception staff was amazing. Breakfast has lots of variety but service wasn’t great

Family

8/10

Excellent

03 Dec 2025

Richard

Clean & comfortable room, helpful staff

Business

4/10

Poor

30 Oct 2025

Stephen

They didn’t have my booking until they went into the back office for 15 mins leaving me at reception with no info… breakfast was very poor with stale croissants and paper cups for coffee, etc. Room service was abrupt and not able to put it on the room for ease of use but had to produce the credit card when they arrived to the room.
I was there in the off season so perhaps when they are not mostly empty they have a better service level?

Business

10/10

Exceptional

13 Jul 2025

Sameh

Excellent hotel , I’d go back there again , Mahmoud the trip organizer was excellent , we did a lot in short period of time and we had a good time .

Leisure Family

6/10

Pleasant

31 May 2025

Faisal

Fit for purpose. But i will not go there again

Business

8/10

Excellent

15 May 2025

Wing Ho

Need small fridge

10/10

Exceptional

06 May 2025

Saim

Good for family

Very nice place good for families

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Rajinder

A fantastic hotel.
Staff are very polite and helpful.

Self

8/10

Excellent

02 Mar 2025

Esam

They need to update the coffee station

Leisure Family

8/10

Excellent

06 Feb 2025

Vinith

Beautiful hotel, food not great, secluded

The restaurant is beautiful, but whatever food we ordered A-la-carte was not great. The breakfast coffee was downright terrible. The men at the reception were not very friendly, but the restaurant staff, cleaning staff and concierge were wonderful. The hotel is far away from the attractions on Cairo, but on the plus side, it is in a quiet and safe area

Partner

4/10

Poor

30 Jan 2025

Mazen

2 stars hotel

The service was poor, with no warm welcome. The food was terrible, and the kitchen was dirty. The room was smelly and cold because the glass insulation was not sealed.

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Tony

The stuff there and reception they don't speak English very well so it's hard for them to understand us other than the everything is good

Leisure Self

2/10

Poor

09 Nov 2024

Moriom

Very pricey, but condition is not good at all in the room. Bed, quilt is very bad condition. Short of towel and room service very slow. Compare to price is not that standard .

Leisure Family_with_children

10/10

Exceptional

07 Nov 2024

MOHAMED

Good location and excellent service

2/10

Poor

05 Nov 2024

MOUSTAFA

Not that great of an experience from check in to check out. Checking in took over an hour because an issue with their system. We booked two rooms online. We realized at the front desk that Egyptians gets quoted a different price and they refused to honor it for my friend. During this time many people were calling the front desk asking for service and the front desk kept putting them off. Even two people came to the front desk complaining that they called and were put on hold endlessly. After a long annoying wait, they finally assigned us rooms and apologized for the wait and offered us a late check out at 2pm. In the morning, around noon the front desk kept on calling and asking to check out and threatened us to get charged an extra day if we are one minute late. Very unpleasant experience. Will never stay again at this facility or at any other Tolip hotel. Stay away. Not worth it

Leisure Friends

10/10

Exceptional

03 Nov 2024

Abdirisaq

Nothing happens here. Best hotel for relaxation and quiet environment.

Leisure Partner

8/10

Excellent

28 Aug 2024

Ahmed

Good value for money

Business Self

10/10

Exceptional

27 Aug 2024

Adib

Customer service is great

Self

8/10

Excellent

18 Aug 2024

Ahmed

Helpful staff, average property, good value for money

4/10

Poor

12 Aug 2024

Mariam

Room is clean

10/10

Exceptional

06 Aug 2024

Akram

الراحة والخدمة

شكرا على الاهتمام والخدمه والنظافة الجميع العاملين

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Yadira

It is a great place to stay in, out of the chaos of Cairo. Also, the hotel is 15 minutes to the airport in Uber and 35 minutes to the downtown.

Leisure Partner

10/10

Exceptional

08 Apr 2024

Ruben

My stay at the Tulip Garden Hotel spanned six nights, encompassing the time before and after my Nile tour. The hotel boasts excellent facilities, conveniently situated near the airport yet a bit removed from the city center, with downtown Cairo being a short $4-$5 Uber ride away. We dined at the hotel's restaurant for both breakfast and dinner, finding the food to be exceptional, although it's worth noting the absence of alcohol. The staff was welcoming and accommodating, particularly during a minor dispute over a somewhat unreasonable fee of $30 for each additional guest beyond one, and the somehow ridiculous fee to use the sauna when it’s advertise in the hotel site. Omar at the check in desk and his manager handled the situation with grace, ensuring a resolution that was fair to all parties. Additionally, the hotel's barber shop provided one of the best experiences I've had around the world, a testament to the quality of their on-site services. I highly recommend the Tulip Garden Hotel to international travelers seeking a comfortable and hassle-free stay in Cairo, away from the bustling downtown area.

Leisure Family

10/10

Exceptional

04 Apr 2024

Wadah

Secure and great location

Great location inside gardina complex near to all destinations.

10/10

Exceptional

01 Apr 2024

David

great

Leisure Partner

6/10

Pleasant

15 Mar 2024

mustafa

It is a big and remote place. Nothing eround, just some willas. Breakfast is just ok. Nothing exiting. Staff was uninterested. No good coffee or tea. Just instand coffee and tea bags.

Leisure Family

10/10

Exceptional

14 Mar 2024

Mark Iain

I chose the location because it was quiet and peaceful only downside was not many shops or restaurants in walking distance

Leisure Self

6/10

Pleasant

06 Dec 2023

Aiman

Very isolated

Business Self

10/10

Exceptional

02 Oct 2023

Zakaria

Very nice staff and very wellcoming

6/10

Pleasant

17 Sep 2023

Verified traveler

Poor customer Service and outdated Hotel

First this hotel is NO WAY 4/5 Star. It’s very Outdated.

We booked 2 Executives rooms and on arrival, rooms were not ready. Reception advisors were blaming last night event.

My query was can understands Hotel was busy last night, checkout time was 12 and we reached at the hotel at 1800, so why rooms are not still ready so it was a lie.

They did not even bothered to offer us a welcome drink which was even part of our booking.

During my stay I have requested 4 times that small fridges in the rooms are not working but until we left the hotel, no one visited to fix the issue and it was very disappointing and was not expected that sort of behaviour.

Friends_and_family Family

10/10

Exceptional

16 Jul 2023

Ibrahim

Lovely place

Leisure Family_with_children

8/10

Excellent

06 Jul 2023

Irowoli Titilade

lovely place

Leisure Friends

4/10

Poor

30 Jun 2023

Hadi

Staff are ignorant to requests even the simple ones. I have to call 3-4 times every time I request something and even when it comes finalise it will be missing components. Examples: I call for ice to be sent in a regular container ( the one used for wine bottles) and the guy (said his name is Ahmed) say we don’t have any and I will bring you ice in 2 cups instead and if you need cold water put water in the minifridge. This happens every-time I call for ice. Should call at least 3 times to get 2 small cups. Appetisers sent missing 2 Items and called 2 times but they never send. When I call for towels they send me 2 small ones after 3-4 calls and ignore me when I request more. The outside is very dirty. Will never go back there for sure.

Leisure Family

4/10

Poor

07 May 2023

reza

Noisy every night

Leisure Family_with_children

10/10

Exceptional

14 Mar 2023

Indhira

Excellent customer service, great rooms and facilities. Close to the airport.

10/10

Exceptional

17 Jun 2026

Abdur-rahman

Room was very big, pool was big as well. Staff amazing and accommodating

Self

10/10

Exceptional

29 May 2026

Yazide

Le seul souci la communication, aucun hôtesse ne parle français

Partner

8/10

Excellent

23 Nov 2025

Marcus

Ok

Business

10/10

Exceptional

28 Jul 2025

Cherin

Der Aufenthalt war sehr angenehm. Die Locatiotion optimal um überall hin zu kommen.Schöne Poolanlage und sehr zuvorkommendes Personal.

Leisure Family

6/10

Pleasant

01 Apr 2025

Marwan

.

10/10

Exceptional

22 Mar 2025

Marianna

The best hotel in Cairo

Very friendly staff, the room was clean and had comfortable bed. I highly recommend!

Partner

6/10

Pleasant

10 Jun 2024

Verified traveler

Schönes Hotel

War nur eine Nacht dort, das Personal schien mir nicht besonders bemüht. Ansonsten schönes Hotel und schöne Zimmer. Und ein gutes Frühstück mit viel auswahl.

Self

6/10

Pleasant

22 Apr 2024

Ester

Regular. Air condition did not work and we had 2 hours without water to take a bath.

Business Family

8/10

Excellent

07 Apr 2024

Augusto

Hotel fica numa área muito nova do Cairo, parte boa é que é perto do aeroporto (reservei 1 diária lá justamente por ter um voo muito cedo no outro dia). Chegando lá tivemos que procurar os funcionários da recepção, que lá não se encontravam. Quarto espaçoso, com pé direito duplo. Ar condicionado capenga, mesmo na maior potência não gelava o quarto.

Leisure Family

10/10

Exceptional

29 Jan 2024

Metin

Sessiz sakin güvenlikli bir konumda, hava alanına ve fuar alanına oldukça yakın mesafede, trafik sorunu yaşamadan her yere bağlanabileceğiniz lokasyon.
Çok geniş ve ferah odalar.
Bol seçenekli kahvaltı

Business

10/10

Exceptional

08 Jan 2024

humberto

hotel relativamente perto doa eroporto
em uma aerea nova do cairo otimo quartoe banheiro
grande relacao custo beneficio

Friends_and_family Friends

10/10

Exceptional

13 Aug 2023

Yousra

It was a really great hotel. In a safe place and lovely staff!

Leisure Family

8/10

Excellent

09 May 2023

Alicia González

El hotel es muy bello, grande y moderno, los empleados son amables, la comida sabrosa y variada.
No me gustó que en el baño el área de la regadera no estaba limpia, tenía hongos negros al rededor, y la terraza con mucho polvo en el suelo, les hace falta supervisión en cuanto a la limpieza de las habitaciones, también había fuga de agua constante en el sanitario, en un hotel de esta clase no esperas encontrar estas fallas.
Lo informamos al gerente e inmediatamente mandaron revisar, espero lo hayan solucionado.

Leisure Family