The Gabriel

Egypt , Cairo
CAIRO, Suncity Mail Autostrad Road Heliopolis
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100 reviews shown

10/10

Exceptional

17 Mar 2026

Samantha

I was only there for one night, but I wish i could have stayed longer! The staff was friendly and helpful. The room was spacious and clean, great balcony view! I would recommend The Grayson and will be returning there again.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

david

Great pool top experience.

Partner

6/10

Pleasant

17 Mar 2026

Banavar

For the price, the overall experience was disappointing.

Partner

4/10

Poor

16 Mar 2026

Joseph

Very nice location if your goal is to be on Biscayne Boulevard/near the harbor. The room was small, which is fine, but it was not clean. There was one guest chair that was absolutely filthy. I mentioned this to the staff and was told that the chair would be replaced. The chair was simply removed and a new one was never provided. The shower head was filled with mold.

Self

10/10

Exceptional

16 Mar 2026

Corrine

Clean Room

10/10

Exceptional

15 Mar 2026

Alexis

Everything was great! Nice staff, complimentary upgraded room. Only thing , the bar/restaurant weren’t accessible. But in a good centralized location! No complaints

8/10

Excellent

14 Mar 2026

Karen

You can see the port from the balcony. Room was clean and spacious

10/10

Exceptional

14 Mar 2026

Joshua

The views from the room were spectacular, loved how it is right next to everything. Didn’t need to take my car out of valet, the front desk was so sweet and kind. Didn’t get to really try anything food wise would love if there was more of a verity of food within the property. I was able to try a drink an espresso martini which was fantastic. I would definitely recommend coming here if you are someone who loves doing things out in Miami.

Family

10/10

Exceptional

12 Mar 2026

Martha

Clean room with a pretty Bay view!
Friendly and helpful staff.
My only complaint is the exorbitant prices at the 3rd floorrestaurant/bar!

Partner

8/10

Excellent

11 Mar 2026

Jeremy

The bay and the heat stadium was visible

Family_with_children

8/10

Excellent

11 Mar 2026

manoj

Several electrical outlets were not working

Iron was there but no ironing board

Self

10/10

Exceptional

11 Mar 2026

Isaiat

Yes it’s great the phone in the room was giving me issues the whole time though is my only complaint

10/10

Exceptional

10 Mar 2026

Diamond

This room was beautiful, it is nearby the kaseya center and a view of the ocean and city and very convenient

Self

10/10

Exceptional

09 Mar 2026

Anthony

Beautiful hotel.

Partner

4/10

Poor

09 Mar 2026

Jennifer

Don’t expect to check in a minute before 4pm. They don’t care! Valet is paid before you can even check in because it’s not the same company as the hotel. The room was definitely pretty and clean and spacious. Sad thing is it’s not sound proof and you hear all the honking from the city outside. Upon checkout the bellman was upset because we asked him for a cart. He wanted us to go get it! So he came angry and didn’t want to leave the cart but also stood there while we loaded the cart not him. I wasn’t changed yet So I asked him for 5 minutes so I could change and he said no we only have a few carts. So he stayed INSIDE MY ROOM while I changed in the bathroom. I was beyond frustrated and uncomfortable. I mean this service was the worst I’ve ever had!

Partner

10/10

Exceptional

09 Mar 2026

William

Great location with view of the cruise ships. Easy to get to port.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

ISABELLE PATRICIA

It took forever to get hot water for a shower. The bathroom shower leeked on to the floor and never drained properly.
We had a great view of the street and the museum. It is close to restaurants if you don’t mind the walk.

10/10

Exceptional

08 Mar 2026

Jacquelyn

Great hotel

10/10

Exceptional

08 Mar 2026

Jill

Hotel was beautiful. Staff was very accommodating. Would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Jennifer

This hotel is beautiful! I only stayed for one night. I didn’t get the pool view I had hoped for, and checking in after 4 PM when the pool closes at 6 wasn’t ideal. However, the staff upgraded my room due to the issue, and they even waived my resort fee, which I really appreciated.

Leisure Partner

10/10

Exceptional

07 Mar 2026

Ben

Staff was extremely accomodating

4/10

Poor

05 Mar 2026

Guy

Room was average with no real character and the bathroom had curtains at the entry, instead of a door, which is something I've not seen before in a hotel. In addition, the curtain were stained and dirty. The bar experience on the 3rd floor lacked energy and an aesthetic and the lower level bar/restaurant was not operational. The hotel is may be 3 star...definitely not 4 star.

Partner

10/10

Exceptional

03 Mar 2026

Carrie

We had poolside room it was nice! Staff was friendly, close proximity to cruise port.

10/10

Exceptional

03 Mar 2026

Jarrett Lavandris

This will definitely be my go-to hotel in Miami

Partner

10/10

Exceptional

02 Mar 2026

Kenya

Nothing bad to say about this property. Staff was very nice and friendly. We felt like royalty. The room was very spacious and clean. They even give you slippers and robes. We also got wine at check in and a free bottle in the room. Very close to cruise port. Great property!

4/10

Poor

01 Mar 2026

Giselle

No the room was great. My issue is that I paid $54 for breakfast, my husband called the front desk and told her we paid for breakfast can we get it delivered to the room. She said yes and transferred him directly to room service, we ordered, room service got to the room and charged us another $100 for breakfast and said we did not order from the right place. Th food was okay, not worth $100, the omelet was very salty, chicken for the chicken/waffles was bland/ too much breading. We could not eat it.

Partner

6/10

Pleasant

01 Mar 2026

Chris

Parts of the hotel were beautiful but the room had dirty chairs, no trash can, and they closed the pool/hot tub area at 6pm. Not worth the money.

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

Michael

Room spacious with nice view. Dirty in some areas such as bathroom floor, and entrance. Loud noise from wind coming thru patio door seal all night. Was advertised that we got free wine but never got it. Pool shut earlier than advertised. Room not ready when we got there but had to ask several times for updates as staff wouldnt let me know when room was ready.

Not worth the price imo

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Kévin

Everything

Self

8/10

Excellent

25 Feb 2026

Alaina

Nice room. Good location- although hard to get to with construction.

Self

10/10

Exceptional

25 Feb 2026

James

My wife and I stayed at The Grayson Miami Downtown before heading out on a cruise, and it was a great choice for a pre cruise stay. From the moment we arrived, the property felt modern, clean, and well designed.

Our room was spacious and comfortable, which made it easy to relax and unwind before travel day. It had a fresh, contemporary feel without trying too hard, and everything was laid out thoughtfully. For a downtown hotel, we were pleasantly surprised by how comfortable and roomy it felt.

The staff were friendly and welcoming, which always makes a difference. Check in was smooth and interactions throughout our stay were positive.

One of the biggest highlights was the location. It was perfect for getting out in the morning for a walk and exploring downtown Miami. We loved being able to step outside and immediately experience the city before making our way to the cruise port. Overall, it was a convenient, comfortable, and well located place to stay, and we would happily return.

Partner

10/10

Exceptional

24 Feb 2026

Laurie

Staff service.
I’ll be back

10/10

Exceptional

23 Feb 2026

Keiana

Loved my stay 10/1O recommend!

10/10

Exceptional

23 Feb 2026

Morgan

Wonder amenities

Friends

10/10

Exceptional

22 Feb 2026

william

Clean room good service

Family

10/10

Exceptional

22 Feb 2026

Coya

Everything was perfect!!!!

10/10

Exceptional

22 Feb 2026

Yulia

Great hotel

Partner

10/10

Exceptional

21 Feb 2026

Stephanie

The room was nice!! The shower was bigger than expected Great and staff was Nice

Self

10/10

Exceptional

20 Feb 2026

Mario

Everything was pretty good

Partner

10/10

Exceptional

19 Feb 2026

Chazemon

The room was great , the staff was awesome and the food was nearby.

10/10

Exceptional

17 Feb 2026

Matthew

Clean and great views. Large room

Partner

6/10

Pleasant

17 Feb 2026

Albert

For what i paid i was expecting this to be a much nicer upscale stay unfortunately it was nice but a fairly mediocre stay. No towels. No tub. Issues with TV. Also hotel only goes up to the 15th floor above that is residential rooms something to keep in mind if you’re expecting a higher floor view.

Partner

6/10

Pleasant

16 Feb 2026

Dayton

Staff was very accommodating and kind about our last minute reservation. Room was nicely outfitted and relatively clean. Amenities were highly priced and

10/10

Exceptional

16 Feb 2026

Semeria

The room was spotless and I had a great stay.

Partner

10/10

Exceptional

12 Feb 2026

Alfonso Zarate

Great hotel, excellent location.

Leisure Family_with_children

6/10

Pleasant

11 Feb 2026

Mike

Room was very small but appreciated the free bottle of wine upon arrival

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Dorathy

The room lacked sofa and other places to sit

10/10

Exceptional

11 Feb 2026

Anthony Lamar

The stay was absolutely amazing. Our expectations were met. The professionalism and politeness was very appreciated. We will stay at the Grayson again.

Leisure Partner

6/10

Pleasant

11 Feb 2026

Juan

We returned to The Grayson from a cruise and had a good experience. The hotel room was large and it had a balcony. We had a great breakfast and walked to the metro. The hotel needs to be updated as you can tell that it had its glory days.

Leisure Family

10/10

Exceptional

10 Feb 2026

James

Hotel staff was very nice and welcoming and room was clean.

Business_and_leisure

10/10

Exceptional

10 Feb 2026

Danielle

Loca

10/10

Exceptional

10 Feb 2026

Tammie

Loved everything

10/10

Exceptional

09 Feb 2026

Harrell

Great hotel, good food and excellent service.

Leisure Partner

2/10

Poor

07 Feb 2026

Colleen

Barhroom was dirty, toliet didnt flush, lever came off of the shower and someone was smoking pot at 930 am outside and my young kids were there...so horrible experience. Also the resturant was horrendous and so $. Staff was fabulous though.

Leisure Family

10/10

Exceptional

05 Feb 2026

Tina

Room was clean, the mini bar stock was good (prices were hugh for liquor offerings, and the view was good.

Leisure Self

10/10

Exceptional

04 Feb 2026

Angela

Beautiful hotel

Leisure Partner

10/10

Exceptional

04 Feb 2026

Heather

Nice hotel at a great price. Walking distance to Bayside and many restaurants. There’s a beautiful park across the street. The room was clean and very nice. The bed was comfortable. After a long day, we were excited to get back and go up to the rooftop bar and hang out. However, the bar was closed so that was disappointing. Other than that it was a great stay.

Leisure Family

10/10

Exceptional

04 Feb 2026

Brenda

Clean and beautiful room! Will definitely go back.

Leisure Family

4/10

Poor

04 Feb 2026

Joel

Wine bottle opener was broken. I was not given the room I booked through Expedia.

8/10

Excellent

03 Feb 2026

Kimberly

room was very spacious and we really enjoyed the view and staff was very accommodating especially this black gentleman and hispanic lady at the front desk but no microwave on property which is frustrating and location can be difficult to find with ubers but a lot of walkable activities

Leisure Partner

10/10

Exceptional

02 Feb 2026

Kurt

very friendly and helpful staff

Leisure Partner

4/10

Poor

02 Feb 2026

Richard

When i checked in and got to the room it was chilly so i called the front desk and was told there is no heat in the hotel. Expected temperatures were given so i would think they would at least put something in place. I called the front desk last night to enquire what are going to do seeng that the temp in the room dropped to 54F. They suggested more blankets. Last night the room temp dropped to 50F it was the most uncomfortable i have ever been. I might as well be a homeless person on the street! My wife and i are now very sick with head colds. At least the should have portable heaters in case temperatures dip low. I wont be staying at the Greyson again.

Business_and_leisure Friends

10/10

Exceptional

01 Feb 2026

Sara

Hotel and room very clean and perfect location The staff was very polite. When we are visiting Miami we will stay again for sure!

Partner

10/10

Exceptional

01 Feb 2026

Tommy

Great front desk staff. Really made me feel at home.

Self

6/10

Pleasant

30 Jan 2026

Paul J.

Room spacious but lighting poor, bedside reading lamps do not stay at adjusted level as they droop and become useless. One design flaw I feel in the design of the bathroom is the wall of frosted glass. During the night if someone goes into the bathroom and turns on the light the entire room is illuminated waking the other person. Aesthetically impressive, functionally poor.

Our experience in the restaurant was less than impressive. We had dinner there one evening and the room was serviced by one waiter. He did an excellent job but was obviously challenged by the number of tables he was waiting on. However, our dinner was very good. At breakfast the next morning a similar scene unfolded, one waitress to handle the whole restaurant. We arrived towards the end of breakfast service and found almost every table had not been cleared from previous guests. Again, one poor waitress trying to wait on the whole dining room. We ordered eggs, bacon, home fries and toast. After waiting almost half an hour our order arrived and food was barely warm, one slice of cold UN buttered toast on the plate. We had to request butter and jam. For $21. one would expect better. The waitress was very professional and went out of her way to make things right.
Obviously the room was understaffed and she was trying to please under difficult circumstances.

Partner

8/10

Excellent

29 Jan 2026

Harmala

Clean but food quality poor on 3rd floor Resturant. Employees were helpful and courteous.

Business Partner

4/10

Poor

29 Jan 2026

Ehab

Room was not clean right
No refill on coffee pods
No refills on the slippers
Breakfast very very poor

Business Partner

8/10

Excellent

28 Jan 2026

Jennifer

Very cool hotel. The staff were incredible. The room was a bit strange because there was a large window looking right into our room from the pool. Lacked privacy. Our family did enjoy the stay.

Leisure Family

6/10

Pleasant

27 Jan 2026

DAVID M O

I arrived at the hotel at 5pm and had to wait a half hour for my room. Lady gave me no information on Wi-Fi or restaurants/ amenities.
The room itself was ok, close to pool but that pool rarely gets sun so it’s not very appealing.
In general it’s a good location but I won’t rush back.

8/10

Excellent

27 Jan 2026

Krista

The ammenities were excellent; professional BabyBliss Pro hairdryer, pool, hot tub with wheel chair access, cold plunge pool, lap swimming pool and the most well equipped hotel gym I've ever seen. Our booking came with a complimentary bottle of wine and discounted tickets to the Frost Museum across the street. Rooms were clean, down pillows on the bed were extemely comfortable. Staff was very helpful with recommendations and information. The Frost Museum is a must, and i highly recommend a visit to Miam the coffee shop around the corner. Overall, great experience.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Mark

Yes.

Leisure

6/10

Pleasant

23 Jan 2026

Gordon

This is a quirky hotel that has some pluses but, overall, for the price, it didn’t really work for us. In particular, it seems understaffed and lacking in quality-control and consistency in friendly service.

PROS
-Pool area and pool staff
-Size of room; clean and spacious
-Fitness centre
-Check-in personnel friendly
-Water in the lobby
-Location

CONS
-Bathroom separated by flimsy curtain
-Design of electrical sockets in the room could not support phone chargers; kept falling out
-Breakfast waiting time in the restaurant was close to an hour with the justification being that room service was taking priority
-When we asked for bath towels to be delivered because the maid had forgotten to leave them, a stack were delivered which included someone’s dirty towel
-Room keys frequently demagnetized
-Some front office staff (male staff) were abrupt and unfriendly

10/10

Exceptional

23 Jan 2026

Alexander

Looks great, nice area, staff responds really fast it was a nice stay but be aware some rooms don’t have a microwave & the bathroom is separated by a curtain nevertheless it wasn’t a real problem. Would stay again for sure.

6/10

Pleasant

21 Jan 2026

Joseph

Room was prepped. Staff indifferent

Self

8/10

Excellent

21 Jan 2026

Gail

Clean rooms

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Nadia

The staff was amazing. The room was comfortable. I was in a corner room which had a view of the city and the water. It was so gorgeous sunrise and sunset.

Additionally, there was a bottle of wine waiting in the room with two cut crystal glasses.

Self

10/10

Exceptional

20 Jan 2026

Marco

Ty at the front desk was awesome and helped create a fantastic guest experience! Thank you Ty!

10/10

Exceptional

20 Jan 2026

Isaac

Staff was courteous

10/10

Exceptional

19 Jan 2026

Lynn

Great property, staff very friendly. Only downfall was our toilet didn’t work.
We will definitely stay there again!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Deborah

Room

Friends_and_family Family

2/10

Poor

19 Jan 2026

Marie

They charge me over 700 dollars for 1 day without statement.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Lisa

Great room, service and food!

Leisure Family

10/10

Exceptional

18 Jan 2026

Josie

Hotel and its staff were very nice and professional. Lovely hotel right in the heart of downtown area. Great pool and views of Miami!

6/10

Pleasant

17 Jan 2026

sandra

Didn’t get the things promised!
Bottle of wine
specialty drink

Leisure Family

8/10

Excellent

17 Jan 2026

Yifat

They forgot to clean the room, when they ckeaned, they sometimes did a poor job: only 1 hand towel, no creamer for the coffee...

Leisure Partner

10/10

Exceptional

16 Jan 2026

Joel

Great

8/10

Excellent

16 Jan 2026

Steven

Staff was very courteous and helpful and welcoming. Room was clean and great view.

Partner

10/10

Exceptional

15 Jan 2026

Cecelia

Clean room, upscale amenities, modern hotel

2/10

Poor

13 Jan 2026

Stephanie

This was one of the most frustrating hotel stays I’ve had in Miami. Check-in was unnecessarily confusing, especially in heavy rain. No one clearly explained that guests needed to go to The Marquis for check-in, leaving us standing outside trying to figure it out on our own.

Once on the property, service continued to disappoint. At the restaurant, it took over 15 minutes just for a server to acknowledge us and take our order. The food itself was mediocre at best, yet priced as if it were fine dining. The value simply does not match the cost.

The biggest issue, however, was the room. Upon entering, there was hair everywhere, which is unacceptable by any standard. By the time this was discovered, housekeeping had already left for the day. There were no alternative rooms available, and despite the seriousness of the cleanliness issue, the hotel never sent anyone to address it—not even to inspect or offer a temporary solution.

Management’s response was minimal and dismissive. They comped the resort fee and breakfast, which does not begin to make up for staying in an unsanitary room. They refused to issue a refund solely because the booking was made through Hotels.com. Even when Hotels.com contacted the hotel directly on our behalf, the hotel still refused to refund the stay.

Poor communication, slow service, cleanliness issues, and a complete lack of accountability from management made this stay a regretful choice. I would not recommend this hotel and will not be returning.

Business

6/10

Pleasant

13 Jan 2026

DRon M

Had an awesome experience but being out on our first night and coming in a little after 2am, it was very chilly and our heat stopped working. I made “front desk” aware and the only one dude working at the desk wanted to come check it for himself because he thought I may have had it on “cool,” but upon checking, he noticed it was maintenance related issue. After, we asked could we be moved, he suggested us to be moved from a suit to a standard king room because that would be the only one room available but we denied, then offered to just bring us extra sheets & blankets and to leave our front + the balcony door to allow the cook area to escape the room for the night. LOL. He opened them for us and placed our room chairs to hold open the doors. After leaving, he never brought the extra sheets and blankets. As we patiently waited, of course we passed out waiting with both doors wide open, SMH. WE WAS SO PISSED OFF! We were both there to celebrate our birthdays, so we were tipsy! After seeing the same guy again the next night when he was back on clock, he blamed it on housekeeping for not bringing them, which was BS!

Leisure Partner

6/10

Pleasant

12 Jan 2026

Alisha

Biggest complaint, pool and hot tubs closed at 5:30pm.
Bar next to pool was not staffed.
The room was good, cool view of the cruise ships.
It was a little dingyish or maybe just poor finishing such as paint. Over all though for the price it was good.
Staff was friendly and it’s a great location. Not sure if I’ll stay there again but I won’t write it off completely.
If the pool didn’t close so early would have given 4 stars!

Leisure Partner

10/10

Exceptional

12 Jan 2026

Todd

Amazing

6/10

Pleasant

12 Jan 2026

Deborah

Property is worn needs work on cleanliness, mold observed in room cooler & vent

Leisure Friends

6/10

Pleasant

11 Jan 2026

Gerda

Trouble getting hot water in shower.
The balcony was a high point.
Service at breakfast (not included)
Was poor. Coffee was awful but next door we were able to get fabulous coffee.

Leisure

6/10

Pleasant

11 Jan 2026

Robert

The hotel (which was originally a Hilton) has passed through a couple of owners since being built. The current owner is trying for \"chic\" but ends up with \"cheap\". The handheld shower head was broken, several of the wall outlets didn't work, the bedside lamps don't have switches on the base (have to fumble around behind nightstand for switch on cord), one of the bedside lamps required twisting a knot in the cord to make it work. The glass patio door was misaligned, leading to my wife being unable to open it, several of the drapes had the pull rods fall off. The front desk staff was not knowledgeable about the hotel facilities; for example told me that the valet service wasn't available before 7 when it is actually a 24 hour service (per the valet manager, a separate company). There isn't the customary book of local information in the room, and the front desk wasn't much help. They didn't even have a map of the area available. When asked about a room service menu, we were directed to an unlabeled QR code on the back of the room key card; which ultimately was worthless since no one ever answered the phone. We went to the restaurant one evening, and there wasn't anyone there, I wandered around the back rooms and finally somebody figured out there was a customer waiting and a bartender came out. This appeared to be the norm for service there, very lucky to get their attention. If you want ice, you have to request from front desk, none on floors. And front desk doesn't answer...

10/10

Exceptional

11 Jan 2026

Tanya

Great room, great location

Partner

8/10

Excellent

11 Jan 2026

Adrian

Beautiful scenery, all the staff were super nice & helpful & complimentary drinks @ the bar every day. Will definitely be coming back

Business Self

10/10

Exceptional

11 Jan 2026

Stuart

Everything great!

Partner

8/10

Excellent

11 Jan 2026

Samantha

I really enjoyed my stay at the Grayson. I loved the amenities like the free happy hour drinks and the pool, also the orange water in the lobby lol. I loved the 1pm - 3pm happy hour at Bella’s Bar. The drinks were delicious and so was the food. Everything we ate at the hotel restaurants was really good and everything was clean. My only complaints were 2 days of our 5 nights housekeeping didn’t come despite us being out most of the day and having the “please service room” up and every time we got food/drink they charged us a 22% service fee. On the first night in the main restaurant, we paid digital so didn’t realize we were doubling tipping and felt scammed. We would have tipped regardless so I didn’t enjoy the forced tipping. We found our shower to be weird, the glass door only covered half the tub so the water always slipped out on to the bathroom floor. Other than that, we had a great time. It was close to all the things we wanted to do in Miami.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Joshua

Free upgrade and excellent staff!