Tolip El Galaa

Egypt , Cairo
HELIOPOLIS-CAIRO, El Orouba Street
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100 reviews shown

8/10

Excellent

28 Dec 2025

Haaya

Great room thank you

6/10

Pleasant

05 Dec 2025

Glen

Room was cleaned regularly. The number of bars/restaurants open did not match the advert. A mistake was made by the hotel on my payment which meant there was £10 outstanding. My room key was switched off and I was followed on cctv around the hotel at 1am until I settled the amount which was totally unacceptable

10/10

Exceptional

01 Dec 2025

Hayat

everything was amazing. staff,location, clean rooms, everything. Strongly recommended

10/10

Exceptional

11 Nov 2025

SHERIN

Very clean room, Friendly staff , upgrades my room, Yostina from the public relations called to check if we have any complain, And Azza our housekeeper was fantastic, Thank you.

Leisure Family

10/10

Exceptional

29 Oct 2025

Khamis

The hotel been a 4 stars was great and in my opinion it’s 5 stars great staff and awesome food the facilities were very clean and overall experience was great

Leisure

10/10

Exceptional

24 Sep 2025

Omer

Everything is good in that hotel thank you guys

10/10

Exceptional

04 Sep 2025

hope

Very nice

Leisure Family

4/10

Poor

13 Jun 2025

Najla

Staff with attitude, bad service and old dirty rooms

Family

10/10

Exceptional

03 Jun 2025

samir

very good

Leisure Self

10/10

Exceptional

18 May 2025

Shane

I love the 2 pools and the gym was great! Amazing restaurant and outdoor space. Rooms were really spacious and comfortable. Breakfast needs normal pancakes

Leisure Self

10/10

Exceptional

18 Mar 2025

Costantino

Customer service are so well trained. Good communication with clients.

Leisure Partner

4/10

Poor

10 Mar 2025

Zia

Property is good but, there is nothing to do within walking distance. We had to take taxi all the time to go out to eat or shop.

Business_and_leisure Self

8/10

Excellent

31 Jan 2025

mena

Nice place with good location. Noise is a little bit too much

Business_and_leisure Family_with_children

10/10

Exceptional

25 Jan 2025

Amil

I like staff services and cooperation, it is clean the food is great and i would like to thank them for their service.

Leisure Partner

8/10

Excellent

03 Dec 2024

Jeannette

Nice

Leisure Family

4/10

Poor

13 Sep 2024

Ashraf

None was liked.

Leisure Friends

10/10

Exceptional

07 Aug 2024

Hisham

Nice and clean

10/10

Exceptional

01 Aug 2024

Ahmed

Good

4/10

Poor

02 Jul 2024

Daniel

Rooms are old and smelly. Toilets are old and dirty. Service is great but hotel needs major renovations.

Leisure Family

6/10

Pleasant

01 Jul 2024

Magdoleen

Not perfect

Room is not perfect bed not comfortable toilet not clean and so old but

Self

6/10

Pleasant

29 Jun 2024

Salma

People are not friendly - they never smile - some of them are rude.
I asked the lady in the front desk for a pen, she was upset and told me: “but you have to bring it back”.

Leisure Family

10/10

Exceptional

22 Jun 2024

Hazza

The hotel is very good but it is situated next to very busy highway and it it is very noisy

Leisure

8/10

Excellent

11 May 2024

Sandy

When we first checked in we were upgraded from a standard room to a deluxe room in order to get a king bed and one not facing the freeway. The room was adequate but not clean with smudged glass, dirt in the corners, a dirty bedspread, thin bare sheets. Exhausted, we just crashed and tried to sleep. The noise from the road still penetrated. The next day my partner spoke with management who said they would have the room deep cleaned while we were away for the day. We returned and some improvement had been made it was still not acceptable. Mgmt came and inspected - agreed it was needing additional work and upgraded us again into a suite which was in fairly good shape and it was clean. So- a bit of perspective- this hotel is shabby from use but the staff does try to keep up with it. It just needs an update - toss out the tired furniture, new paint, deep cleaning, and get some fresh linens for the beds. Its primary customers seem to be Egyptians and not tourists so the standard may be different. We also had a soccer team there so that may set some of the level of comfort and accommodations. I cannot say enough how lovely the staff was to us and how much we enjoyed the breakfast. American coffee! Not a huge variety of hot food but plenty to eat overall and the chefs did make us omelets and falafel each morning fresh which was great...you do have to track them down a bit but after the first morning we were greeted like family.
Easy to access most of Cairo easily via taxi

Business_and_leisure Partner

10/10

Exceptional

09 May 2024

Aslen

I always stay dame place because is very convenient and confortable

Business_and_leisure Friends

2/10

Poor

27 Feb 2024

Peter

Pictures are misleading

Business Self

4/10

Poor

07 Feb 2024

Davia

The bathroom in my room needed work, the shower was spraying everywhere my hair got soaked every time. The hotel is also off a main highway so lots of traffic noise. It is convenient as far as accessibility to the airport but it is a good distance from the downtown area if you are doing any tours, most companies will charge extra for pickup services

Leisure Self

8/10

Excellent

25 Jan 2024

Hikmat

Breakfast limited

2/10

Poor

16 Jan 2024

GIRGIS

Staff very bad service

8/10

Excellent

12 Nov 2023

Deborah

All good.

2/10

Poor

25 Sep 2023

sahir

Too old and not clean

10/10

Exceptional

09 Sep 2023

Sharon

Great choice for an airport hotel at an affordable price. Less than 15 mins to the airport for those early morning flights.

Wonderful staff, very professional and helpful, I will definitely stay again.
Very good breakfast buffet.

It is on a busy road and the hotel advises guests not to cross it but to use the pedestrian bridge.
Just get a taxi or uber to go anywhere.

Close to Korba district, a vibrant area with loads of restaurants, cafes, shops.

Close to Baron Palace. Surprisingly you don't hear traffic noise from your room. A very spacious room.

Leisure Self

10/10

Exceptional

03 Sep 2023

Nagy

Thanks for all hotel staff.

6/10

Pleasant

26 Aug 2023

Stuart

PLEASANT STAY AT A HOTEL IN NEED OF SOME CARE

The Hotel is 15 minutes drive from the airport and convenient to get to nearby excellent Malls, but not easy to walk around in the immediate area. the decor of the Hotel is a little over the top and dated, but rooms are spacious and have everything you need. Cleanliness could be better and general upkeep. The swimming pools are a great - both of them and the staff are extremely helpful and pleasant.

Friends_and_family Friends

8/10

Excellent

03 Jul 2023

Farah

Fair

Need some renovation but rooms are clean and super nice staff (special thanks to Ghada from housekeeping), they have separate pools, one for kids and another big one, the location tho wasn’t the best, far from downtown and all the touristic places.

Friends_and_family Friends

8/10

Excellent

02 Jun 2023

Lara

The rooms were clean and spacious. The hotel is quiet and the staff is super nice and helpful.

6/10

Pleasant

17 Mar 2023

Robyn

It was ok. Nothing spectacular.

2/10

Poor

12 Mar 2023

Matt

The staff at the front desk are horrible. Could barely find a way for us to pay because they couldn’t figure out the machines. Amenities were not as described

Leisure Friends

10/10

Exceptional

13 Feb 2023

Abdul

Nice breakfast and clean room and good workers

Leisure Family

10/10

Exceptional

28 Jan 2023

Wael

It was good

10/10

Exceptional

23 Jan 2023

NADEEM

very helpful and friendly staff.
Great location of the hotel, closer to Airport and on main highway was very helpful.

Business Self

6/10

Pleasant

19 Jan 2023

Albaraa

The facility is old and way overrated but the staff are amazing. The attitude was exceptional

Business Self

2/10

Poor

18 Jan 2023

TARIQ R M

Service it’s bad any orders coming after 2 our

Business_and_leisure Family

10/10

Exceptional

07 Jan 2023

Nasser

A nice place to stay, quite area

Leisure Self

8/10

Excellent

07 Jan 2023

Kathryn

Convenient

Leisure Friends

10/10

Exceptional

06 Jan 2023

Hazem

Service was perfect,everybodys was doiing his part in a professional matter, thabks to Hanaa too.

10/10

Exceptional

15 Dec 2022

Shaik

Access to Airport

Business_and_leisure

10/10

Exceptional

25 Nov 2022

Raynald

Just a tremendously great place. I strongly recommend.

Leisure Partner

2/10

Poor

22 Nov 2022

MAGD

needs carpet and aicon replacement

Business_and_leisure

10/10

Exceptional

20 Nov 2022

Steven

I love staying here when I go to Cairo. The staff is very helpful and their English is good. The rooms are quite spacious, the food is excellent, the only drawback for me is it’s not a great place to explore by walking in the surrounding area. I will totally plan on staying here again

Leisure Friends

6/10

Pleasant

24 Oct 2022

Rodney

Needs some love

Truth some tender loving care this could be a good to excellent hotel. Maintenance needs to be done . No plug in the bathroom sink. Plugs falling off wall shower Brocken. The service needs to be looked at. No drinks offered during the evening meal. We waited over an hour for a sandwich at lunch.
Plastic cups so flimsy I thought I was going to loose my drink . Paper cups for coffee. Really

10/10

Exceptional

20 Oct 2022

Zaven

Visiting friends.

Excellent from every point of view.
Friendly stuff, all over.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2022

George

They were very professional,
I really recommended.

Partner

10/10

Exceptional

24 Sep 2022

Hany

Center location nice place and staff

Leisure Family

10/10

Exceptional

18 Jun 2022

Mohamed

Close to the airport and clean, the WiFi wasn't working and the facility is small, it's kind of inn not a hotel

6/10

Pleasant

10 Jun 2022

Monir

Its good for sleeping. No alcohol and no good pool bars

Business Self

8/10

Excellent

07 Jun 2022

Obaidalla

It’s clean and safe but limited transportation facilities to city centre

Leisure Self

10/10

Exceptional

28 May 2022

Autumn

We got an upgrade on our room and it was beautiful and spacious. Room service took a little long, but staff was friendly and helpful. Don't use the taxi service in the hotel, they are overpriced.

Leisure Partner

8/10

Excellent

27 Apr 2022

Tyress

So this hotel has 2 restaurants none was ever open my 2 nights I stayed here. They have a store it was open literally once and every other time I went it was closed literally went downstairs 5 times in 1 day. They said it will open at 4pm goes downstairs at 4 nothing. Asked the front desk they couldn’t give me a answer. Granted I know it’s Ramadan so in my head maybe that’s why the restaurants were closed but I am not Muslim nor is this a Muslim only hotel I expected or atleast if I come downstairs asking for food numerous of times I was hoping someone will be like let me find someone to open the store or cook you up something. The room service i ordered fries literally came up cold. Asked room service for soda they tell me their is none when the store downstairs literally has a full fridge of soda. I honestly just feel I wasn’t being catered to because I was not Muslim. But on the lighter note room as a upgrade from last location. There was no toilet tissue in the bathroom used the box of tissue. The room was clean. My only issue was every staff person I asked about food they did not know or was confused I’ll give the hotel a 7/10

Leisure Self

10/10

Exceptional

02 Feb 2022

Adel

nice hotel, friendly and helpful stuff and comfortable stay with good price. Excellent breakfast.

Friends_and_family Friends

10/10

Exceptional

09 Dec 2021

Amira

Reception employees are friendly

Leisure Family

6/10

Pleasant

09 Dec 2021

LaToya

I enjoyed my stay at this hotel. My room was big, comfortable and clean. The staff was nice. The overall property was well-maintained. HOWEVER, the address to this hotel is incorrect. Their address, 40 El-Orouba, leads to a building down the block, across the street and around the corner. My Uber driver had to ask several people on the street how to get to this hotel. I thought that he didn't know what he was doing. When he finally found it, he charged me extra for the ride. After trying to get picked up and dropped off from and to this hotel, I realized that the address on the internet is wrong. This was SO annoying. Although the building/room was pleasing, I will never stay at this hotel again. It is not worth the hassle - especially as hectic as Cairo can be.

Leisure Self

2/10

Poor

28 Nov 2021

Khalil

The customer service is terrible. Ahmed, the receptionist, was rude and asked too many questions. I had to provide every piece of ID I have to prove that my wife and I are married. I showed him our USA IDs with the same address, yet that was not convincing enough for him. After he was convicted that we are married, he wanted to charge me $25 to change the number of guests from 1 to 2. I had to contact Expedia to cancel the original booking and make a new booking with the number of guests set to 2 which ended up to be the same exact price!! Overall, I had a terrible experience. I would never come back here again nor recommend this place to anyone. After all of wait and the booking changes, he told us the room is not ready yet!! 2 hours to check in is TOO MUCH!

Leisure Partner

10/10

Exceptional

20 Nov 2021

Karim

Bery Friendly staff

Leisure Family

2/10

Poor

13 Nov 2021

MONNIR

I like the room I don’t like the service too many suits and very less working Help very cheap never look for the customer all they look at his money

Business Self

8/10

Excellent

10 Nov 2021

Verified traveler

The receptionist was distracted by personal phone calls and no smiling or eye contact.
The rooms are spacious but old. Breakfast is excellent.

Business

8/10

Excellent

05 Nov 2021

Afaf

The main lobby is very nice decorated, but the rooms are very dated and. Carpet in the rooms and the hallways are dirty and stained.
Spoke to the manager and was informed that they are upgrading and renovating one floor at a time.
The GM and the customer relations Ms. Yostina were very accommodating and changed our room to an executive suite.

Leisure Partner

8/10

Excellent

07 Oct 2021

The property is safe and quiet. Close to most areas and easy to get an Uber. Breakfast buffet was great. Lots of variety

Leisure

2/10

Poor

01 Oct 2021

Awab

STAFF IS UNPROFESSIONAL AND RUDE. Expect the electricity to cut off suddenly for a few mins

8/10

Excellent

28 Jul 2021

Verified traveler

Very nice hotel. It’s in the same lot as a military compound, so it’s very secure, which I liked. Staff was super helpful, though I did have a bad experience with one staff member being a bit creepy (I am a woman traveling alone, so it freaked me out a bit, but did not escalate at all and the stay ended up being fine). The one thing I would say is not to book this hotel via orbitz. They did not have my reservation in the system (odd) but were able to book me into a room on arrival, and it ended up being about $100 cheaper than online, as the taxes and fees didn’t apply when booking there in person. You can pay in cash, and it’s super easy. Would definitely recommend this.

The hotel is definitely a nice place. I met the man who cleaned my room every day (did a phenomenal job by the way), his name was Ahmed and he was SO kind and wonderful. I went to breakfast once and it was also nice. Room service food isn’t phenomenal, but they did bring me coffee a couple of times that was great! The location is very decent but know that it isn’t walkable really since it’s on a major road, but Uber is SO cheap in Egypt so you won’t have any issues. Overall, good stay.

Leisure Friends

4/10

Poor

12 Apr 2021

mina

Not worth the risk

OK the hotel is fine for 37$a night but as good for 5 stars hotel far away even from 2 star. First u have to pay extra money for early check in if u arr 3 hours early they make pay like almost another night. Room is nice have 2 TV but unfortunately one of them didn't work stayed fir 5 night told them but no even bothered to come and checked no problems the other TV is working. THE BIG IS THE Elevator HEADS UP NOT SAFE YOU COULD STUCK IN BROOKEN ELEVATOR LUCKY FOR US NOTHING HAPPEND BUT NOT WORTH THE RISK FOR THE SAME RATE U COULD STAY IN A BETTER HOTEL

Partner

10/10

Exceptional

31 Dec 2020

Nadine

Excellent high-Quality service, special hospitality and Professional staff... I highly recommend it

Business_and_leisure Self

10/10

Exceptional

30 Dec 2020

Mohamed

It was awesome

Partner

8/10

Excellent

14 Nov 2020

Magdy

Tolip El Galaa

It’s good and the area very quite

Business

8/10

Excellent

14 Nov 2020

Magdy

Tolip El Galaa

Nice place and very quiet hotel

Business

8/10

Excellent

10 Nov 2020

Moustafa

good

Business

10/10

Exceptional

27 Aug 2020

Mohamad

comfort & happy

Very comfortable & welcoming

Business

8/10

Excellent

21 Mar 2020

Verified traveler

Services are well organized and facilities are clean

Business

10/10

Exceptional

29 Feb 2020

Hassan

Very nice and clean place not to far from the airport friendly staff and good service
I will be their every time I am visiting Egypt
Thanks

Friends_and_family Partner

8/10

Excellent

25 Feb 2020

S.F.1

Close to airport with friendly staff. Facility is very secure.

Leisure Family

8/10

Excellent

11 Nov 2019

Verified traveler

I didn’t like the room’s floor, it had many dark splashes.

Business Self

10/10

Exceptional

28 Sep 2019

Verified traveler

Great property at a reasonable price. The location is very good too. I got a free upgrade to a suite which was awesome. The one thing that could be better is the shower area needs to be lowered or the bathroom floor raised to keep the water from spilling. Otherwise, excellent hotel and I recommend it.

Friends_and_family Family

10/10

Exceptional

25 Sep 2019

Verified traveler

Lovely and impressive structure with welcoming staff

Business Self

8/10

Excellent

25 Aug 2019

Verified traveler

Great service, staff was super friendly. Good pool and the balcony was nice.

Friends_and_family Partner

4/10

Poor

16 Aug 2019

Verified traveler

It should be considered 3 stars hotel, far away from being a 4 or 5 star hotel due to lack of cleanliness, buildings and reception area look very dull. Whole hotel looks like a school or a hospital .

Leisure Family

10/10

Exceptional

14 Aug 2019

Verified traveler

The staff was incredible! They were very flexible and kind. Very helpful being American and not speaking any Arabic.

Leisure Self

10/10

Exceptional

20 Jul 2019

Verified traveler

It was very clean and nice staff they did upgrade for me without asking

Business Family

10/10

Exceptional

16 Jun 2019

ahmed

Tolip el galaa

It was amazing and clean hotel

Family

8/10

Excellent

12 Jun 2019

Mina

Kids area

Family

8/10

Excellent

06 Jun 2019

Mina

Internet was not good, no kids or playing areas.

Family

10/10

Exceptional

08 Apr 2019

Verified traveler

Good
Too busy I am.
That is all I can
This is it

Leisure Self

6/10

Pleasant

05 Apr 2019

Verified traveler

This is an extremely kid-friendly place situated near the airport. Would recommend for families or those who don’t mind loud children running amok. It’s a convenient location for traveling if you want to stay near the airport

Leisure Friends

2/10

Poor

06 Nov 2018

Verified traveler

The carpet is very dirty in room, the accesories are not clean well,

10/10

Exceptional

12 Nov 2017

luca

it was great experience...great service

Family

10/10

Exceptional

11 Nov 2017

luca

we had great experience and service

Family

2/10

Poor

10 Nov 2017

Verified traveler

Rooms are bad such as showers are really small and in a bad condition, water not always hot, staff and room service are really slow

10/10

Exceptional

18 Aug 2017

Verified traveler

Good hotel

Excellent hotel wonderful location good price.very clean.

8/10

Excellent

15 Jul 2017

Verified traveler

Good hotel

Very good hotel but receptionists and check-in clercks are not professional, very slow, non-complementary and lack the willing to help/ assist customers. Everything else is very good including the hotel geographical location.

8/10

Excellent

16 Apr 2017

Verified traveler

Nice hotel
Clean hotel
I like it

8/10

Excellent

13 Apr 2017

Verified traveler

Very good choice in Heliopolis, Cairo.

A clean and professional Hotel option in Heliopolis, Cairo; reasonable price, close to the airport area. We got satisfy in general for the facilities of the Hotel.

4/10

Poor

13 Mar 2017

Matthew

Won't go back

Bad service, no bar, terrible coffee, room was ok, spa not open, airport transfer pre-paid but driver didn't turn up