Rehana Plaza Hotel

Egypt , Cairo
CAIRO, First Oasis Road Al Hay Al Asher Zahraa Nasr City
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11 reviews shown

10/10

Exceptional

10 Sep 2019

Verified traveler

WiFi is a bit weak but other than that breakfast is nice
Rooms are excellent
Was abit weary of this hotel based on other reviews but it was absolutely perfect during our stay

Business_and_leisure Family

4/10

Poor

17 Aug 2019

M.SEDECK

No cleaning for the pool & room service so bad & the car barking is out from the Hotel

Friends_and_family Family

6/10

Pleasant

08 Mar 2019

Verified traveler

I chose because my office was close to this property. Sorrounding area is not pleasant though rooms and hotel itself is fine but I felt it just under measure of value for money.

Business

10/10

Exceptional

17 Feb 2019

Ibrahim

Excellent hotel

Very nice hotel and thank you for room upgrade / nice breakfast/ location easy to mall

Family

2/10

Poor

26 Dec 2018

Verified traveler

Staff are quite rude or nonchalant about everything. I dropped a guest off to stay overnight and it was chaos. Guy behind reception had to call a few people just to confirm my booking. Then the room they gave us didn’t have WiFi that worked. The guy that was meant to be taking us to or room just disappeared to meet someone outside the compound ?? Random!

Eventually he came back.

The next day when I went to pick up my guest, they wouldn’t even let me in beyond the gates without talking my passport!? When I refused, the chap had to call his ‘manager’ who eventually just wrote down something on a piece of paper and let me in.

Why in the heck would he need my passport to keep with him? Very dodgy!

Within 5/10 min he knocked on guest door to ‘check if we’re ok’? More like check to see what we’re doing.

Eventually we were able to leave but I wouldn’t stay at this place. The place looks nice and is clean however the staff are just so unprofessional, it makes the place look like a joke!

Friends_and_family Family

2/10

Poor

23 Nov 2018

Duqiang

bad service and dishonest staff and terrible room

First day we arrived it was 02:00AM around and reception(man) told us there is no avaliable room for us which we booked so that reception promised us will chang to my booked room Next day so i was late and we agreed living with lower quality room Because the guy was also in good service.Then nightmare happens Next day,in the morning we check with a shifted lady staff and she told us around 02:00pm they will help us to changed room so i went out with my friend and around 4pm we come back and asked for my New room key and lady told us there is no room and i still need to live in lower quality room,i said why,she told this is what room you booked online,i was getting angry and told her to pay back my money and i will find other hotel and she said OK and voice was strong and seems she is powerful in the hotel then we wait in reception.After 15 minutes she come and told me we can change to my booked room and come back around 5pm.Finally we changed back to our room and the room was much better and nice.but shower water is not good and toilet leaks water also.So guys,notice that,this hotel room near the swimming pool side is smelling bad and very strong stink and i was so regret the first to agree to stay a lower quality room and nothing gets back and get a worse service so sometimes your kindness Looks stupid if you met a bad reception.This lady i really want to sue her,dishonest and cheater and liar,i will never live this hotel.

10/10

Exceptional

23 Apr 2019

Åsa

Vår Kairo resa

Jättebra hotell. Otroligt trevliga människor på hotellområdet. Vi mötte vänlighet överallt.
Mvh Åsa med dotter Tuwa 16 och vuxen son Emil. Vi kommer gärna tillbaka till hotellet men vart avskräckta av trafiken i Kairo.

Family

10/10

Exceptional

15 Jan 2019

Ahmed

ممتاز جداً

تجربة ممتازة

Partner

2/10

Poor

15 Dec 2018

yoo

이중결재의 의도가 다분한 호텔

선결재를 하고 갔음에도 불구하고 안되어있다고 메니져까지 오게되어 누차 강조를 하였으나 너무 나도 완강하게 결재가 안되어있다고 하여 너무 지쳐있는 상황이라 일단은 결재를 하고 다음날 호텔스닷컴으로 정황을 말씀을 드렸습니다
그러니 울며 겨자먹기식으로 인상을 쓰며 알겠다며 디파짓개념의 현금과 카드로 숙박비를 결재를 하였습니다
그러나 카드결재는 ppv번호? 무슨 생전 들어보지도 못한 번호를 대며 그게없으면 절대 반환이 되지않는다고 하여 다시 호텔스닷컴쪽으로 문의를 드리니 그제서야 반환이 되었습니다
출장을 세어보니 80번째의 해외출장이라서 나름 경험이 있는 편이지만 이런곳은 또 처음이었습니다 지역이 카이로여서 그랬는지 정말로 이해가 가지않는 태도와 행동이었습니다
호텔스 닷컴 직원분들의 빠른 대처가 아니었으면 매우 곤란했을듯 하네요
대부분에 호텔들은 너무 친절함에 미안한마음이 들정도의 인상을 받는게 대부분이었으나
아마 외국에 가는게 익숙하지않으신 분들은 당황들을 하셔서 저런 악의적인 행동들에 여러차례 당하셨기에 길게 생각하지않고 눈앞에만 이익을 보고 쫒는 행동을 한거라 생각을 합니다 특히 카드계산을 한다고하니 인상으로도 찌푸리는 행동을 보았을때 그 순간 그 현찰을 직원들이 그냥 따로 가져가려는 의도였는지도 모르겠구요
사진과도 매우다른 방 컨디션이었고 호텔스닷컴에서 오는 후기들과 추천평점만으로 믿고 갔으나 이런경험을 할때마다 생각이 많아지게됩니다
당연히 호텔스닷컴쪽에서도 많은 부분을 알수가 없는 상황이기에 고충이 있는건 이해가 가지만 구글맵에서 주는 평점은 1점가량이 낮아서 다음부터는 다른싸이트들의 평점을 병행하여 선택을 할듯하네요
아무쪼록 호텔스닷컴측의 빠른대응과 친절에 감사드립니다

6/10

Pleasant

06 Nov 2018

Ahmed

مناسب نوعا ما

نوعا ما جيدة

Friends

4/10

Poor

02 Oct 2018

Ahmed

خدمة استقبال سيئة