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9.6/10Excellent232 Reviews
Cleanliness9.8/10 9.8
Service9.4/10 9.4
Comfort9.6/10 9.6
Condition9.8/10 9.8
Amenities9.6/10 9.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Waldorf Astoria Cairo Heliopolis
Located in Cairo (Sheraton Al Matar), Waldorf Astoria Cairo Heliopolis is within a 15-minute drive of City Centre Almaza Shopping Mall and Khan el-Khalili. This luxury hotel is 10.5 mi (16.9 km) from Egypt International Exhibitions Center and 11.3 mi (18.2 km) from Tahrir Square.
Make yourself at home in one of the 252 air-conditioned rooms featuring minibars and espresso makers. 32-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have jetted bathtubs and rainfall showerheads. Conveniences include phones, as well as laptop-compatible safes and desks.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 9 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 7:00 AM to 5:00 PM.
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: USD 15 per person (one-way)
- Covered self parking fee: USD 6 per day (in/out privileges)
- Covered valet parking fee: USD 6 per day (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 100.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
German
Arabic
Greek
English
Italian
French
Spanish
Nearby attractions
Tivoli Dome
4 km / 2.5 mi
Sultana Malak Palace
4.9 km / 3 mi
City Centre Almaza Shopping Mall
4.9 km / 3.1 mi
St. Mark's Coptic Orthodox Church
6.9 km / 4.3 mi
City Center Shopping Mall
7.5 km / 4.7 mi
Citystars Heliopolis
7.6 km / 4.7 mi
Baron Empain Palace
7.9 km / 4.9 mi
Cairo International Stadium
9.6 km / 6 mi
October War Panorama
9.8 km / 6.1 mi
Cairo International Convention Centre
10 km / 6.2 mi
Virgin Mary's Tree
10.3 km / 6.4 mi
International Park
10.5 km / 6.5 mi
Ain Shams University
11.3 km / 7 mi
10th of Ramadan Park
12.4 km / 7.7 mi
Salah Talay Mosque
14.3 km / 8.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Waldorf Astoria Cairo Heliopolis
75
reviews shown
Terry
Nicest hotel we have ever stayed in. ❤️
Shae
The property was very clean. The presentation immaculate. There reception was very hard to locate and the female check in staff only was able to look at and speak to my male partner who didnt even book the reservation. On top of that she was overly smiling and giggling like a school girl at him. This was disgusting and as the person who made the reservation was appalling to me. I paid a good amount of money and didnt get a nice outlook from my room. The restaurant staff were slow and inattentive. Would need to wait 2 minutes just to get them to look my way. They were happy to all talk together in a circle though. Wouldn't go back unless it was the only 5 star option and I would ask for more considerate staff next time.
Susan
Prime location. Comfortable. Safe. Very clean. Will definitely recommend and return
Yan
Vraiment un hôtel 5 étoiles !!!!
Anas
Breakfast, looking for more options
Kim
One of the few 5 star hotels there is refurbished in Cairo , Nice pool and gym to
PATRICIA
I am utterly blown away at the service at Waldorf Astoria Cairo. This will be the only place that I stay now. Everyone was literally over joyed to help and I had everything that I needed. Thank you!!
Shanna Della Rose
My husband and I stayed 2 nights at the Waldorf Astoria Cairo Heliopolis. The service was excellnt from check in to check out. The property is stunningly beautiful and we would not hesitate to recommend. I would like to especially recognize Mahmoud Abdel Aziz & Omar who both went out of their way to help us to get my husband's phone back after leaving it in an uber by mistake. Peter at the BBQ night. Aya at check out was so lovely and Amr who helped us with our bags. We can't wait until we return to our 'second home' per the security personnel. Thank you WA, I stay in hotels all the time for business and you have the spevial sauce:-).
Alex
Wow, what an experience. After five days in Sharm El Sheikh with the kids, I was ready for some relaxed luxury and the Waldorf Astoria Cairo delivered exactly that.
From the moment you arrive, you’re enveloped in a sense of calm, luxury and seamless convenience. The staff are absolutely exceptional. Warm, attentive and genuinely thoughtful, they go out of their way to ensure you’re comfortable and have everything you need. I really can’t praise them highly enough.
The hotel itself is beautifully designed, understated yet luxurious, and incredibly comfortable throughout.
I’ll definitely be returning next time I’m in Cairo, and for a longer stay.
Thank you for a fantastic experience.
From the moment you arrive, you’re enveloped in a sense of calm, luxury and seamless convenience. The staff are absolutely exceptional. Warm, attentive and genuinely thoughtful, they go out of their way to ensure you’re comfortable and have everything you need. I really can’t praise them highly enough.
The hotel itself is beautifully designed, understated yet luxurious, and incredibly comfortable throughout.
I’ll definitely be returning next time I’m in Cairo, and for a longer stay.
Thank you for a fantastic experience.
Juliana
Amazing hotel, close to the airport, new and nice facilities, good food and the right choice for Cairo.
Carla
room is checked twice daily .. breakfast is amazing but lacked serving cutlery and floor cleanliness
william
This hotel is one of the most beautiful hotels I've ever stayed in. It's close to the airport which makes it convenient if you're flying out of Cairo but regardless of what I was planning to do in Cairo it's definitely where I would stay the next time I'm there this is a world class five star hotel with beautiful facilities and a wonderful staff!
Kimberly
Amazing property
Kayla
The spa services were amazing!
Nour
Great pkace
Heather
Despite some below par service at the Peacock eatery, this hotel is spectacular.
Ali
Spotless rooms and great service. They all went out of their way to make sure everything was great.
Cass
Room was nice
Maria
There is not one single thing I can raise an issue about. An absolute 10/10 to all staff and especially
Nathan
The rooms were beautiful and spotless, the staff very helpful
NORMAN
what can I say? This hotel is beautiful, amazing, and very comfortable bed. The only gripe I have is there are no plugs in the bathroom and for a lady like me that needs to blow dry her hair. I had to use the plug next to the bed with no mirror. Otherwise, this is an amazing and beautiful hotel.
Nathan
Incredible staff, beautiful rooms, quiet atmosphere
Gabriela
Beautiful Hotel with large and comfortable rooms! Very close to the airport; we had a connection super early in the morning and we were not going to be able to get breakfast before our flight. The staff prepared a bag of breakfast with sandwiches, pastry, juice, and water. I would definitely stay there again!
Nira
Cleanliness
inho
Staff are not well trained.
Salicia
It was absolutely beautiful
Robert Amir
The best place in the city of Cairo.
Sandra
Top notch hotel with very accommodating staff. Excellent breakfast buffet. Beautiful bar. We asked for a balcony and got one of the few. My husband was ill and they got a doctor within an hour and meds delivered within another 30 minutes. Would definitely recommend if want to be in Heliopolis and close to airport. It is much less frantic than Cairo.
subbiah
Didn't use the spa.
subbiah
Didn't use the spa.
Ahmad
Very clean room excellent service beautiful structure variety of restaurants, Mr Mohamed Magdy helped us during our stay he was extremely professional
Amina
Courteous staff. Clean amenities with a luxurious feel
Wellington
Excellent choise staying in the hotel. New, clean, great staff. Amazing breakfast and restaurants.
Great spa. Spa service, including the massagem was perfect
Great spa. Spa service, including the massagem was perfect
Nikki
Great location, clean rooms, and friendly staff. Everything was easy from check-in to check-out. I’d stay here again for sure.
Andy
Great stay
Trevon
Room, amenities, staff a little stiff at check -in
Jennifer
Generally good except for slow coffee service at breakfast and no hotel shuttle to the airport.
Emran
Great value for a Waldorf
Imran
Our stay was amazing. From the room to the staff to breakfast everything was fantastic and we had a wonderful stay.
Kamal
Excellent place to stay. Excellent and kind staff.”, very good hospitality
ruchi
Gentleman at the front desk gave us a lovely room with terrace which was looking at lovely garden and hotel has beautiful gardens in the hotel that is just beautiful
Ghada
Staff was unprofessional
MOHAMED
Great Hotel
Markos
I would like to thank Magdy from personal concierge from his effort and care about me during my stay and every stay for me
Cindy
One of the nicest hotels we've stayed in. Its location close to the airport was important to us. Overall the hotel had a very peaceful and elegant vibe. Room and bath were extremely well appointed, large and the linens were above expectations. The staff was very helpful (shout out to Sayed) and friendly. Dinner in BarRaa was perfect. Overall, we'd rate Waldorf Astoria Cairo Heliopolis as one not to miss.
Samah Mohamed Nabil
Love this hotel but Breakfast buffet needs to be improved
Lisa
Great service. Limited food options. No gift shop.
Samuel Ebo
Spacious, well maintained and faultless service
Brian
Nice hotel
A
Every request catered for swiftly. Staff friendly and helpful. Bed so comfortable and every area of the lovely hotel clean.
Joseph
It is abeautifull and well kept place.
Peter
Beautiful hotel
Bahig
We were greeted with welcoming staff who were very helpful throughout our stay. The place could not be faulted for its condition, it is clean and always well maintained. The minute you walk in you feel like you have stepped into another world. The food was great although only ate a couple of times at tbe restaurant. Really close to the airport and therefore served us well as we only had a short stay in Cairo this time. Shout out for Mr Reda from the restaurant for arranging a cake for a surprise birthday.
ZI LIANG DARREN
staff unresponsive, never stayed at waldorf with this quality
Paul
One of the best hotels I stayed in.
Huda I
Thanks for Waldorf Astoria for being so helpful
Khaled
One of the best
JANETH
Paradis
I enjoyed my stay here. The room, the hotel, and the service were all top notch.
Mary
Highly recommended. The property is very clean. The breakfast was very tasty and many varieties . The staff went above and beyond to make us happy
Amani
Room was subpar in terms of cleanliness. Lack of amenities in room as well. Did not feel 5 stars. There was mold in the corners of the shower and our towels had a couple of stains.
wael
The hotel is located in lively area and close to all the hot spots in Cairo
T
Very friendly and accommodating staff. The rooms are kept and the staff were attentive. Very beautiful hotel.
Angela
Superb place
Superb food -Chef Abil
Fab service.
Superb food -Chef Abil
Fab service.
Vitthal
Excellent experience! Beautiful property, very secure, great amenities & dinning
Bala
Great foyer! Wonderful buffet breakfast with huge selection
Oscar
Can’t say enough good things about our stay. Great hotel , great concierge. If you’re thinking of visiting Cairo this property is a fantastic stay. Close to the airport & a short Uber away from the city.
Diane
Stellar service, very clean, beautifully kept property.
Monica
We had a wonderful stay . Beautiful hotel.
Robert
Great time
It was an excellent experience great service friendly staff I want to highlight a few names 1) will be Lofty at the check in desk 2) at the restraint Noble house Ibrahim 3) the chef at the restaurant
Julie
Magnificent!!! Most beautiful room I’ve ever seen, truly stunning and functional too.
Daniel
Hotel was amazing. Lobby incredible, service was amazing and the hotel rooms were lovely. Would recommend!
Ada
The staff was remarkable. I wish I had extended my trip so I could have enjoyed more days at this beautiful hotel
Natalia
Beautiful property, spacious rooms, and incredible staff. 5 minutes away from the airport!
Sophia
They should add Nigeria food in their menu
Location & surroundings
Waldorf Astoria Cairo Heliopolis
Orouba Street, Cairo, Egypt
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