Name: Concorde El Salam Cairo Hotel&Casino
Address: Abdel Hamid Badawi Street, 65, Heliopolis-cairo, 5614, EG

Concorde El Salam Cairo Hotel&Casino

Cairo · Egypt

Abdel Hamid Badawi Street, 65View location

100 reviews shown

10/10

Exceptional

27 Jul 2026

MOUTAZ

room is so clean ,the staff is great , breakfast is amazing , airport shuttle saved a lot of time

2/10

Poor

22 Jul 2026

Magdy

Air conditioning in the room was hardly cooling down the room, provided an old room not the renovated ones with everything old inside it and when asked for the renovated rooms they said that’s it extra charge which was not stated on Expedia. In a very small tiny room was me, my wife, a 8 year old and a 10 month old with 8 checked in bags, 4 carry on bags, and three backpacks!!! The sink in the restroom was cloaked with water all the way up when I was trying to trim my beard and wash my face!! The sheets on the bed smelled like old or not fresh something was weird about it. We arrived at the airport and we called them three times in a two week period prior to our arrival confirming the airport shuttle! We landed around 12:30 am and there was no one waited for us but instead we have to call them internationally while we were inside cairo airport to have someone comes pick us up which happend after couple hours and we slept in the hotel around 04:30 am after two long exhausting flights with kids!!!! Never again going to this hotel.

10/10

Exceptional

21 Jul 2026

Nevein

I love the place but the entrance too far from the hotel door , something good for safety but not easy to reach the street without car.

Partner

10/10

Exceptional

09 Jul 2026

Ibrahim

Excellent hotel very good hospitality and great breakfast also near to all activities and Cairo airport

Family

10/10

Exceptional

01 Jul 2026

SHERIN

Show in the weekend amazing staff and rooms

10/10

Exceptional

11 Jun 2026

ODETTE

All Good :)

8/10

Excellent

08 Jun 2026

Ian

Great airport hotel not exactly easy to find

Partner

10/10

Exceptional

19 May 2026

Kamilia

It's always our greatest pleasure to stay at the Concord hotel, where we enjoy the best customer service, most friendly atmosphere, outstanding quality and variety of food, all accompanied by the cost of being there. We will definitely go back and stay there when we visit Egypt again.

Family

10/10

Exceptional

14 May 2026

Rasha

The airport concierge service is great!!!

10/10

Exceptional

14 May 2026

Kamilia

This hotel is characterized by the great hospitality, great service, and excellent varieties of food. It' is very close to downtown and the airport. This is our 4th time staying in this hotel, and we really love it.

Family

6/10

Pleasant

14 May 2026

Kostiantyn

Close to airport but conditions are not as good

10/10

Exceptional

09 May 2026

Ayman

Atmosphere in general and the amenities

10/10

Exceptional

02 May 2026

Ezies

Very good place to stay at in Heliopolis

Self

8/10

Excellent

29 Apr 2026

nadia

very good breakfast and very efficient shuttle service

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Kamil

Shuttle was excellent!

10/10

Exceptional

18 Apr 2026

Ravi

Excellent hotel with nice staff and great breakfast

Partner

8/10

Excellent

14 Apr 2026

Timmie

I did not have breakfast had a early flight

Friends

10/10

Exceptional

08 Apr 2026

Paul

We found the staff very helpful but occasionally condescending. Otherwise, the place was great! Excellent food, customer service (Rita was especially helpful!!!), wonderful pool! Love it, will stay again next time in Cairo.

Partner

10/10

Exceptional

01 Apr 2026

Paul

The pool and great we came in the spring had some rain but the pool was nice and warm
Room service was quite good and the restaurants were wonderful (not cheap but really good)

Partner

10/10

Exceptional

11 Mar 2026

Atef

Excellent property location and very clean as well

Self

10/10

Exceptional

07 Mar 2026

Martha

Self

8/10

Excellent

28 Feb 2026

John

Good overall. Loud at night due to tent activities.

Family

10/10

Exceptional

23 Feb 2026

Elias

Spaciosu and clean rooms. Old style but elegent in a non western or modern way

Self

10/10

Exceptional

22 Feb 2026

Elina

We stayed either side of a flight to Luxor and we were really glad we did. Free shuttle to the nearby airport. Major bonus. Written another review for our 2nd stay

Partner

10/10

Exceptional

22 Feb 2026

Elina

Amazing staff, lovely facilities, especially the bonus of the executive lounge. Great position for the airport. A bit far out from the centre of Cairo and Giza but InDrive app helped us get reasonable taxi fares to everywhere we wanted to go so distance out was not a problem at all.

Partner

2/10

Poor

08 Feb 2026

Nuha

Overpriced. Poor service.

The stores will cheat you. Purchased a phone card from a hotel store for 1500 EP only to have it expire in 3 days. It should’ve lasted over a month!

Hair on toilet seat and in bathroom.

Shameful that such a nicely advertised place failed so badly. Terrible experience.

Business_and_leisure Family

2/10

Poor

31 Jan 2026

Hanif

Poor service from staff.

4/10

Poor

30 Jan 2026

Kirk

High security. Hard to enter. Like being on a compound. Even taxi drivers let canceling not wanting to drive in. Room with city view was less than desires even with an upgrade. Italian restaurant and Egyptian restaurant made the difference. Breakfast was ok but no variety over time. Same wveeey day. It’s not at all like being in Egypt. If you want to be secluded, followed by security and don’t pls to experience the culture of wonderful Cairo then maybe consider this. Not worth the hassle.

Business Self

10/10

Exceptional

26 Jan 2026

Wisam

She was the best super professional and respectful

10/10

Exceptional

24 Jan 2026

NASR

Amazing service
Amazing food

Leisure Partner

8/10

Excellent

23 Jan 2026

Edward

The room was clean and the staff helpful.

Leisure Self

10/10

Exceptional

21 Jan 2026

Iman

Everything was good

8/10

Excellent

27 Dec 2025

Muna

It is a good hotel

10/10

Exceptional

25 Dec 2025

Ayman

Excellent

10/10

Exceptional

21 Dec 2025

Michael

Staff was wonderful. Restaurants and food were terrific. Room was clean and comfortable. The airport shuttle was very convenient too. Exquisite lobby area. Felt very safe - property built like a compound!

Leisure Partner

10/10

Exceptional

17 Dec 2025

MELIH

this is my forth or fifth stay never fails thanks to everyone at concorde

10/10

Exceptional

16 Dec 2025

Iyad

The room was clean and very nicely renovated. The bathroom was large and also renovated well.

Leisure

10/10

Exceptional

10 Dec 2025

Verlyn

Clean rooms, quite, foods excellent, nice staff would like to stay again in the future

2/10

Poor

08 Dec 2025

Ahmad Mohd

Furniture in the room very old

Business

10/10

Exceptional

05 Dec 2025

RAMY

Highly recommended, very fancy, comfortable, friendly staff

Business

10/10

Exceptional

29 Nov 2025

Madeleine

Really enjoyed our stay, they gave us late check-out which was so helpful to make the most of the facilities before our flight. Lovely swimming pool, comfortable beds, convenient airport shuttle - everything you would expect from a 5-star hotel!

Leisure Partner

8/10

Excellent

18 Nov 2025

Ina

Staff are friendly and professional. Check-in and check-out are very quick. Also I like the hotel near Metro station. It's very helpful to have free shuttle bus to airport every hour. I only wish the breakfast would provide more variety and more local cuisine. Overall, it's a nice hotel to stay.

Leisure Partner

8/10

Excellent

03 Nov 2025

Dr. Ahmed

This hotel was totally one of my favorite.

Here is the negative. The front desk people are a little off. They couldn’t be bothered. It’s odd. The nightly show was said to be Russian. It was hilariously bad. It had nothing to do with Russia. I have been to Russian performances before and they’re usually elegant. Not this one. The dances were not Russian and the dancers were not Russian. The whole thing was a farce. ATM machines were not working. The bank system was constantly down. The pool needs to be open longer so we can enjoy it.

Ok. The positive. Everyone was helpful. 10/10 for all staff Members (6/10 for the front desk folks). Food was awesome everywhere in every joint. Having horses message and different cuisines was outstanding.

My rental car had a flat and I had a cop and 2 valet people rush to my rescue. Everything was just lovely. I totally recommend it. Great place. It feels like a resort a bit which is great.

Business Family

10/10

Exceptional

03 Nov 2025

Rolando

Great amenities.

4/10

Poor

02 Nov 2025

Kamilia

They have construction that makes noise drilling and banging at 4 PM . I could not sleep or rest.

Leisure

10/10

Exceptional

01 Nov 2025

Brian

Free airport shuttle. Great location for airport. Lovely stay before heading home.

Partner

10/10

Exceptional

30 Oct 2025

Moutaz

Great hotel very clean nice outdoor area

Business_and_leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Zaid

Everything was amazing

10/10

Exceptional

25 Oct 2025

Ying

Close to airport, free shuttle to airport

Leisure Partner

2/10

Poor

12 Oct 2025

Mohamed

They got

6/10

Pleasant

30 Sep 2025

Jill

The staff do not understand English so it was very hard to order changes to meals.

Leisure Partner

2/10

Poor

28 Sep 2025

ramy

The management requires training

Business Self

2/10

Poor

28 Sep 2025

ramy

The room was clean
Breakfast and room service were good
Customer service also helped
The reception desk and management services were terrible. I had requested the hotel reception to pre-authorize a certain amount on my credit card for room service orders. Unfortunately, my request was ignored, and instead, a final sale transaction of this amount was processed without my authorization.
Admittedly, I didn’t read the entire receipt at the time — my mistake. However, I had expected a level of trust and professionalism from the hotel team, which was not met.
The deputy manager later informed me that pre-authorization transactions typically take 21 to 28 working days to be released back to the account. That’s understandable — but it’s beside the point.
The core issue is that my request was disregarded, and the team decided what they thought was best for me!
This experience has been disappointing.

Business Self

10/10

Exceptional

23 Sep 2025

Terry

Brilliant really nice hotel..its about 30 minute taxi ride from center and 1 hour from pyramids..but taxi only 4 to 6 pounds ..enjoy the car journey it is crazy..but i think that 30minutes is a blessing ..nice pool you cannot here the carnage going on outside ..cairo is a delightful place you will love it ..it takes a couple of days to grow into the mayhem .but enjoy it ..the ask once then leave you alone

Partner

4/10

Poor

19 Sep 2025

Michael

Maintenance issues in room

So far our stay has many inconveniences. The front desk forgot a digit from the wifi password. That took up an hour of our time. After a three minute shower the floor basin filled up with water. Staff came up. The drain was full of hair. He touched the loose toilet seat but it only seems worse. The mini fridge was not on and doesn’t seem to be keeping cool. Finally, the bathroom door was the most wicked squeak whenever moved. Enough to wake the soundest sleeper. Little attention to details to give guests a pleasant stay.

10/10

Exceptional

08 Sep 2025

Hysam

Clean room. Courteous staff. Airport shuttle is very convenient. The gym has all the machines you need to exercise.

Business Self

10/10

Exceptional

04 Sep 2025

Esmeralda

I have been to 27 countries and the Concorde Hotel is one of the most amazing places I have stayed at. I was here two years ago and the staff still remembered me! Hala the manager @ Fatatery and Mohamed Ally the manager @ Pettit are some of the most amazing and kind souls I have ever met and the Concord is very lucky to have them. They make me feel right at home as I usually travel alone. Before I booked my stay this year I texted Mohamed to make sure he was still working here.

The hotel is great and clean but the staff is what really brought me back.

There was also a gentleman who was working at the pool bar and the next time he saw me he didn’t hesitate to pull my chair out and grab me an ice cold beer glass! I didn’t have to ask and he already knew! That is customer service.

After I checked into my room Madonna called and asked if everything was good with the room. That was nice touch.

Absolutely wonderful hotel and staff.

From my arrival everything was perfect.

I am sad to go but anytime I have a chance to stop by in Egypt I will be here.
Thank you all. <3

Leisure Self

10/10

Exceptional

20 Aug 2025

Jessica

This property was amazing. Will definitely stay here again!!

Leisure

10/10

Exceptional

16 Aug 2025

Sherif

Great experience

10/10

Exceptional

11 Aug 2025

Tabare Alfonso Dominguez

Great stay at this hotel. The rooms are spacious, modern and clean. Comfortable beds, selection of pillows and good noise insulation.
We tried the Egyptian restaurant, the Italian and the garden bar, that’s open 24/7. The food was good in all of them.
Ismail, the concierge, helped us organize our tours to the pyramids and a day tour to Alexandria, with a private driver. This took away the hassle of being at the mercy of Uber. It might have been a bit more expensive, but sometimes it takes a while for Uber to find a car and then you also end up waiting for several minutes until they come, and good luck getting them to go to Downtown.
All in all the hotel was excellent. Unfortunately the area around it is not as good; the aquatic park next door was dismantled and the site looks like a war zone. It is not an area to walk.

Leisure Family

10/10

Exceptional

01 Aug 2025

Nafisa

Nice hotel fees as home

Leisure Family_with_children

10/10

Exceptional

14 Jul 2025

Erika

Staff were friendly and helpful plus on site restaurants were very good.
Very impressed with the airport transfer service

Leisure Family

10/10

Exceptional

14 Jul 2025

AHMED

Excellent stay, staff were amazing and very helpful

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

Jody

We loved having the 3 restaurants on site. The pool area was lovely. Beautiful towels were given by staff when we went to sit down. Having the airport shuttle was the key to my reservation.

Leisure Partner

8/10

Excellent

02 Jul 2025

Verified traveler

A place to rest your head

A great location hotel. Close to lots of amenities via uber/taxi. Note that they don’t allow you to walk off hotel grounds - you must leave by taxi I guess for your safety. Ubers from here are cheap (e.g a 45min drive to the pyramids costed £5.50).
I booked room only - Upon arrival they take a deposit of £10,000 Egyptian pounds (£200gbp) I didn’t know this until I arrived, this is if you order food or damages. You aren’t allowed to bring food or drinks from outlets outside the hotel which is a tad annoying.
The rooms were clean but do need upgrading, the decor is very much 2003 and needs modernising. The bed is extremely uncomfortable as it’s very firm, pillows are softer. The bathroom is functional but again needs modernising and small touch ups like new grouting etc. for a city hotel it’s good as the pool area is small and clean, not much evening entertainment but you must remember it’s not like being on a beach resort. Food was okay on site but I ate out a lot for more of a cultural feel. Staff are very friendly and helpful, shuttle service to the airport is efficient. Very clean gym and good amount of equipment. Overall 6.5/10

Self

10/10

Exceptional

29 Jun 2025

Osama

Thank you for your service and good accommodations

Business_and_leisure

10/10

Exceptional

27 Jun 2025

oluabo

staff very attentive and respectful

Leisure Partner

10/10

Exceptional

26 Jun 2025

Karen

I have stayed at this hotel many times over years when I travel to Cairo, Egypt. It's a beautiful hotel and the staff are professional and friendly.

Leisure Friends

8/10

Excellent

18 Jun 2025

Abdeldjalil

its good

10/10

Exceptional

03 Jun 2025

Adel

Unmatched welcome. Everyday, by everyone

Leisure Family

10/10

Exceptional

02 Jun 2025

Mearvit

Clean and quiet

8/10

Excellent

30 May 2025

brenda

Quite hotel. Staff very nice.

Leisure Partner

10/10

Exceptional

30 May 2025

Abdulrahman M

فندق جميل ومريح وموظفين محترفين

Business Family

10/10

Exceptional

29 May 2025

Ahmed

I had a wonderful stay, will definitely stay again!

10/10

Exceptional

23 May 2025

EMAD

A very well presented hotel
Spotless in and out
Nice decorated room and a comfortable bed
Simply got what I wished for

Business Family

6/10

Pleasant

22 May 2025

Khitam

They don’t honour Expedia VIP members or status at all , we have 20% on our meals and drinks at any cafe or restaurant at the facility, we had to ask for it every single time , some times they honoured it others not . $200 deposit on the check in , to be refunded on the checkout
100 EL were not refunded , the cleaning staff , specially Fatma was amazing

Leisure Family

10/10

Exceptional

21 May 2025

Kamilia

It's a great hotel with excellent customer service.
The food is of high quality and the staff is very friendly. We look forward to coming back, if God will.

Leisure Family

10/10

Exceptional

17 May 2025

Moutaz

Great Hotel , great location , very friendly staff, amazing pool ,

Business_and_leisure Family_with_children

10/10

Exceptional

16 May 2025

Jason

Great hospitality

Leisure Friends

10/10

Exceptional

14 May 2025

Jason

Great place

Leisure Friends

10/10

Exceptional

12 May 2025

Andraous

Very clean hotel room is very clean and Big. mattress is very Everything is good. Food is good. Drink is good. Very close to everything. Staff they are really helpful.

Leisure Self

10/10

Exceptional

10 May 2025

Kamilia

Very quiet and clean region

Leisure Family

8/10

Excellent

01 May 2025

stefanie

Lovely hotel not too far from airport

Lovely hotel, gorgeous pool (when it’s open) & despite a slow start at check in, staff have been very helpful.
Worth bearing in mind that if you’re booking this specifically to swim after a long flight that the pool closes just before sunset.

Partner

10/10

Exceptional

28 Apr 2025

Michelle

Gorgeous property, and our room was nice with a lovely pool view. The only negative was that it had a balcony so it was a bit noisy (the entertainment below). Was a bit disappointed with our dinner. It was nice but we didn't receive exactly what we ordered on the menu.

Leisure Partner

10/10

Exceptional

28 Apr 2025

Kamilia

Great customer service

Leisure Family

10/10

Exceptional

26 Apr 2025

Lisa

Well staffed , extremely pleasant and efficient. Great beds and pillows. Beautiful pool and surroundings. Food was top notch and had quick room service.

Leisure Partner

8/10

Excellent

24 Apr 2025

Louise

Beautiful Classic old Hotel, the main lobby and facilities in excellent condition, some wear and tear showing in the rooms and restaurant staff not familiar with fine dining etiquette.

Leisure Partner

8/10

Excellent

18 Apr 2025

Brian

Nice hotel, staff were excellent and very accommodating, one drawback i found that smoking appeared to be allowed through the restaurants, which I found unpleasant.

Self

10/10

Exceptional

04 Apr 2025

Iyad

It is like being in a calm oasis in the middle of vibrant and rather bustling Cairo. It is quite at night for a good sleep. Highly recommended place to stay. Hotel is located in a huge area and and felt like being ina gated community. Even you can go for a walk around the hotel. There are some good restaurants and when it’s warm, there are parties around the pool.

Leisure Self

10/10

Exceptional

08 Mar 2025

Laila

Very friendly staff. Excellent and quick service

Business Self

10/10

Exceptional

04 Mar 2025

Moutaz

great hotel

Business_and_leisure Self

10/10

Exceptional

28 Feb 2025

Mourid

Will come back again

Leisure Partner

10/10

Exceptional

09 Feb 2025

Motasem

I have stayed there many times.
The hotel is peaceful and quiet.
The rooms are clean.
The staff were welcoming and friendly.
I like the executive lounge service.

Business Self

10/10

Exceptional

25 Jan 2025

Eleni

The best Hotel I ever stayed in Cairo. I would be coming back here in my next trip.

Leisure Partner

10/10

Exceptional

20 Jan 2025

Thomas

Great place in Cairo

The room was great, comfortable bed, great shower. The tv system was very good, had prime, Netflix and other streaming services. Really enjoyed the restaurants on the premises.

Business

8/10

Excellent

12 Jan 2025

sultan

nice hotel but nothing around it

Business_and_leisure Self

10/10

Exceptional

05 Jan 2025

ghaith

Outside the loud noises of Cairo city center, very safe as its inisde of gaurded compound.

Amazing staff and nice pool area.