Name: Le Passage Cairo Hotel & Casino
Address: Cairo Intl. Airport road, Heliopolis, Cairo, 11361, EG

Le Passage Cairo Hotel & Casino

Cairo · Egypt

Cairo Intl. Airport road, HeliopolisView location

100 reviews shown

10/10

Exceptional

23 Jul 2026

Abeer

wonderful hotel amazing staff

10/10

Exceptional

18 Jul 2026

Mosa

Good

10/10

Exceptional

17 Jul 2026

Jonathan

Great hotel near Cairo airport.The food at the restaurant by the pool was very good and the price was reasonable. Everything was good. We'll stay there again.

Family_with_children

10/10

Exceptional

17 Jul 2026

Abdulla

I booked a shared rooms for me and my family. They were independent rooms, but with a shared doors you can open from both sides. The property and staff were great.

Family_with_children

6/10

Pleasant

11 Jul 2026

Adel

Is no enough electric outlet in the rooms

Self

8/10

Excellent

10 Jul 2026

Helen

Helpful staff, convenient location and clean.

Family_with_children

8/10

Excellent

10 Jul 2026

EL CHEIKH NABIL

The hotel was clean, comfortable, and well maintained. The staff were friendly, professional, and always willing to help. The location was convenient, making it easy to get around and access nearby attractions.

Self

10/10

Exceptional

09 Jul 2026

Cristina

Although we stayed for only one night, the hotel is clean and lovely. Also, the airport shuttle was easy and practical. A must if you are staying near the hotel.

Partner

2/10

Poor

08 Jul 2026

Bassim

had a very disappointing experience at Le Passage Cairo Hotel & Casino. The air conditioner in my room did not work properly, making the stay very uncomfortable. I reported the issue, but the front desk customer service was unhelpful and showed little interest in resolving it. The restaurant was also disappointing—the food quality and overall dining experience did not meet expectations. For a hotel that advertises itself as a luxury property, I expected much better service and maintenance. Unfortunately, I cannot recommend this hotel based on my experience.

Family_with_children

10/10

Exceptional

08 Jul 2026

Oxana

It was so pleasurable first experience to stay in Le Passage Cairo Hotel! So wonderful welcoming environment with friendly staff, clean and comfortable place for travelers especially so close to airport with free shuttle. Beautiful area around hotel with peaceful atmosphere with pools, restaurants of any choice and gorgeous gardens! Thanks very much!

Self

10/10

Exceptional

03 Jul 2026

beth

It’s a nice hotel, great restaurants, clean and beautiful. The staff was very efficient and very friendly.

Friends

10/10

Exceptional

01 Jul 2026

Kameel

It was great to have the airport shuttle late at night and helpful staff and great room.

Self

10/10

Exceptional

30 Jun 2026

Katrin

8/10

Excellent

28 Jun 2026

Mike

The property very clean and organized. Could not find the shuttle from the airport. Very confused process to use the airport shuttle

Family

8/10

Excellent

27 Jun 2026

Islam

Convenient location, super friendly, Staff, small rooms

Family

10/10

Exceptional

21 Jun 2026

Adnan

Staff were excellent and the room was up to standards. I highly recommend

Self

8/10

Excellent

20 Jun 2026

Helen

Great customer service team, helpful and accommodating!

Partner

10/10

Exceptional

15 Jun 2026

Abigail

Great place to stay after a long flight. Near airport, easy check in

Partner

10/10

Exceptional

13 Jun 2026

Adel

Hospitality, authentic Egyptian breakfast, quiet room and comfortable bed

Self

8/10

Excellent

12 Jun 2026

EL CHEIKH NABIL

Good option for a short business trip. The location near the airport is very convenient, making arrivals and departures quick and stress-free. It's well suited for a 1–2 day stay, especially if you have meetings nearby or an early flight.
The rooms are comfortable and provide the essentials needed for a productive stay.

Self

8/10

Excellent

10 Jun 2026

Annabelle

Tout etait parfait et tres pratique d'avoir la navette pour se rendre a l'aéroport. Les chambres étaient propre et le personnel tres serviable. Un petit plus pour relaxer sur le bord de la piscine. Je recommande.

Family

10/10

Exceptional

06 Jun 2026

Nafisa

Good buy too long way to reach the room

Self

8/10

Excellent

01 Jun 2026

Sohail

10/10

Exceptional

01 Jun 2026

Ahmed

Clean room
Staff friendly
Breakfast and dinner are not bad

Self

8/10

Excellent

30 May 2026

Julianne

A quick overnight stay. The room was dated even though we got an upgrade. It was clean enough and the staff were friendly. Breakfast was great and the shuttle was handy. Great location for the airport

8/10

Excellent

29 May 2026

EL CHEIKH NABIL

Diner and breakfast are rich. Room is ok. Pool is nice. Staff is very polite and helpful. Great for 1 or 2 nights

Self

10/10

Exceptional

28 May 2026

Renaud

Magnifique hôtel très bien placé juste à côté de l'aéroport.
Dommage que nous n'ayons pas eu le temps de profiter pleinement de tout le confort qu'il offrait.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Ebraam

Amazing stay with the loveliest staff

Partner

10/10

Exceptional

22 May 2026

Julie

Helpful staff , very convenient to the airport with the free shuttle . Lovely pool area.

Friends_and_family Friends

10/10

Exceptional

21 May 2026

Ian

Excellent hotel! Nice to relax at the pool.

Self

10/10

Exceptional

20 May 2026

reem

All was great

Self

10/10

Exceptional

19 May 2026

Janet

Breakfast is fresh and great varity

10/10

Exceptional

19 May 2026

Janet L

Staff are warm and accommodating and safety is of great importance

My stay here is wonderful

10/10

Exceptional

16 May 2026

Gamal

Very nice staff, great location to travel from

Self

8/10

Excellent

16 May 2026

Peter

Breakfast was good. Staff were good especially Mr. Ahmed who speared no effort to make my stay be good and resolve all issues I had when I checked in.

Self

10/10

Exceptional

15 May 2026

Grmeen

Yes

10/10

Exceptional

13 May 2026

Malik

Thanks... Near to the airport... But no shops or a place to buy stuff so not proper for families

Self

2/10

Poor

13 May 2026

Ismail

I was upgraded to an executive room, but the room was outdated and did not seem executive at all.

The room I was assigned show signs of deterioration and need to be renovated. It is not worthy of a 5-star hotel.

10/10

Exceptional

12 May 2026

robert

This was a short overnight between planes so did not stay for breakfast. Extremely convenient to Cairo airport e.g. 5 minutes and shuttle is every half hour and they provide a system to meet outside the terminal. the staff was very responsive to emails and questions. Would recommend without concern if an airport location is needed.

Friends_and_family Friends

6/10

Pleasant

11 May 2026

Majd

It’s old and normal hotel. But is fantastic close to the airport and they have shuttle every half an hour

10/10

Exceptional

10 May 2026

Emad

My family and I had a lovely time staying at this hotel. It is very convenient as it is so close to the Cairo Airport. The staff were very kind and welcoming as soon as we arrived. The breakfast was delicious with a wide variety of food choices, the views were beautiful and the rooms were always spotless because of the awesome housekeeping. Would definitely recommend if you are in Cairo!

Family

8/10

Excellent

09 May 2026

Mustafa

Great shuttle service from and to the airport. Very friendly and helpful staff.

Self

10/10

Exceptional

07 May 2026

Janet L

No casino .no pool table

Partner

10/10

Exceptional

07 May 2026

Venkatakrishna

Extremely convenient to Cairo International Airport. Free Shuttle. Great Chinese Restaurant.

Friends_and_family Family

10/10

Exceptional

05 May 2026

anusha

Great staff and a nice hotel bear the airport!

Self

10/10

Exceptional

02 May 2026

Ranjit

Nice location close to the airport.

Family

10/10

Exceptional

02 May 2026

Delia

The hotel close to the airport.

Partner

10/10

Exceptional

02 May 2026

Elizabeth

Breakfast menu had many options. It was very good. The airport shuttle was a nice touch. We ate in the Chinese restaurant and I think they could use a little bit more training. After we sat down we waited a while for someone to take our drink order. I could hear them behind us on their phones. I had to get up and ask them to take our order. There is no music in the restaurant besides the noise is on the staff cell phones. We only ordered water and it was delivered in a water bottle that was room temp. We ordered our food, but dishes came out randomly. soup which was an appetizer came out with a few dishes of her main meal and then about 10 minutes later the rest of our food came out. The food was delicious, but the service was not up to our expectation..
The rest of the hotel had great amenities and we thoroughly enjoyed our stay

Partner

8/10

Excellent

29 Apr 2026

William Frederick

My room was cleaned thoroughly whenever I requested. The staff were always polite & helpful. I really enjoyed the Premium Butler Lounge & Farah was excellent.

Self

10/10

Exceptional

28 Apr 2026

James E

Great buffet meals!!

Partner

8/10

Excellent

28 Apr 2026

Vera

Yes

Business

10/10

Exceptional

28 Apr 2026

dale

Great value and excellent shuttle service.

Partner

10/10

Exceptional

26 Apr 2026

Ihab Adel

Everything was excellent
Except the parking person who sitting by the Exit
He is not ideal to work in Hotel ..... he should know how to deal with foreigners ....... and how to respect them . Not professional at all .
Other ..... thanks for all workers who made our stay amazing (( all stuff ))

Partner

8/10

Excellent

26 Apr 2026

Alicia

Staff are always friendly and helpful. Rooms are dated but clean. Some are in better working order than others. Ala Carte dinner options tend to be better, but take more time than the buffet.

Business Partner

2/10

Poor

26 Apr 2026

ZIAD

Sad! The amount of loud noise by the staff under our room was terrible! From 9pm to 3 am it sounded like a maintenance door was being opened and closed every 10 minutes directly under our room. Couldn't sleep. Complained numerous time with No result

Family

10/10

Exceptional

25 Apr 2026

Chahira

Staff is very helpful. Great mix of food , rooms are clean

Partner

8/10

Excellent

25 Apr 2026

Stefan

Room was clean and staff friendly. When arriving in the night at the Airport a very good value.

Self

4/10

Poor

24 Apr 2026

Patrick

Nice quiet hotel but the restaurant staff at the Orangerie restaurant in the evening was terrible. Sullen, uninterested and unhelpful waitress. Same restaurant at lunch was great.

Family

8/10

Excellent

24 Apr 2026

Janet L

My experience was great

Partner

4/10

Poor

23 Apr 2026

Parth

Room was clean, room service is nice but it’s no where close to 5 star hotel and definitely not worth staying. The hotel rooms are too small and definitely not worth the money. Breakfast is not fresh. The only pro this hotel has is that it’s close to the airport.

Partner

4/10

Poor

22 Apr 2026

Monika

Make sure you don’t book „standard room”, the room we got was terrible - dirty, moldy, old and smelly, old carpet, the bed looked as if it was used before and just made up quickly so it looked ready. Hair and dust bunnies everywhere. After we complained we were offered an „upgrade” for extra $50 USD, we refused, next „offer” was $30 USD and after I put my foot down (and took many pics of the mold, dirt and dust) all of a sudden we got a nice and clean room. No extra charge. The property is ok, close to Cairo airport, we only stayed for 9 hrs as our flight back home was very early in the morning. We had no breakfast so I can’t say anything about that. They say they have a free shuttle to CAI every 30 min on the clock but when we appeared at the reception at 3:25 am they started to call the driver who appeared in 15 min. The hotel staff is very friendly, pleasant and our experience could have been different if it wasn’t for the awful room they were trying to put us in. If you can afford it stay in La Meridian instead. Another thing is the everpresent cigarette smell - this property supposed to be „smoke free” but everyone smokes in Egypt. So get used to it. AC is noisy but it works. They have a pool with very cold water and a couple of restaurants that looked great but we had not dined there so I can’t comment. Overall not a bad experience, very nice staff, except for the initial room that was just terrible. I think this property deserves 3.5 stars at best.

Partner

10/10

Exceptional

22 Apr 2026

Ihab

Thanks to every single one who took care of us and make our stay amazing
Reception, room service, house keeping, Managers and stuff where so friendly and patient also the restaurant crew where so nice and helpful
Great team and great experience
The ONLY COMPLAIN
Is to solve the parking lot rule wish is
How come a guest staying more than 8 nights be charged 200LE for each night ...
It should be a special rate or zero rate .... to be added to the room rate .
Thanks for understanding .
Guests who has renting cars and staying more than 8 nights .... should be free parking or special rate for them.

Partner

10/10

Exceptional

21 Apr 2026

James

Great stay close to airport with 24 hour free shuttle. Quiet comfortable rooms. Hotel has several restaurants for a choice of cuisines. Buffet had a wide spread of dishes, the best being salads, apps, and desserts and was open 24 hours to accommodate odd hours of entry and departure of flights.

Partner

2/10

Poor

18 Apr 2026

Ashley

Unorganized and Dirty. From the reception, managment, and shuttle service it was chaos. Took us over an hour to fully check in - from shuttle pick up to actually using the key card to unlock the hotel room - which is only a 5 min drive from the airport. The rooms were filthy and smelled of stale smoke. The towels had stains on them. We wanted to eat in the hotel restaurant, however due to the cleanliness, we were concerned we would get food poison. Even from a safety perspective, the staff made me feel extremely uncomfortable as a woman, even though I was with several male family members. I would NEVER recommend staying at this property.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Nabil

The staff was very helpful and always willing to help and they go extra step helping I stayed three days first and I booked three days in Viaje hotel down town Cairo I wasn’t able to stay an hour there and then I decided to go back again to Le passage to enjoy my time there
I appreciate the reception crew and the cleaning staff
I will always comeback to Le passage

Partner

4/10

Poor

15 Apr 2026

Alistair

Tired rooms with a few basic things not working, such as light switches and TV. Shower drain blocked. Basic maintenance checks would solve this.
Helpful staff, very accessible and professional.

Self

10/10

Exceptional

14 Apr 2026

Angela

Got a free upgrade when checking in. Staff was very friendly and helpful.

6/10

Pleasant

14 Apr 2026

pradilka

So we stayed here two separqte times and my review is based off what I experienced bith times.
The rooms are clean and comfortable but one thing you MUST make sure to check once you get inside the room is their mini bar because they dont before giving you the room and if the previous guest used something off the mini bar, they dont refill it and they then assume you used it!. This happened both times we were there.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Maryam

Good spot!

8/10

Excellent

12 Apr 2026

Mustafa

Very friendly staff, good service and good laundry service

10/10

Exceptional

12 Apr 2026

Mahmoud

Excellent

10/10

Exceptional

11 Apr 2026

Mohamed

Very nice hotel

Self

8/10

Excellent

07 Apr 2026

Ghazi

The room was very clean

Self

10/10

Exceptional

05 Apr 2026

Bart

Le Passage was a very nice hotel. The room was clean, the staff was friendly and helpful, and there were plenty of on-site restaurants to choose from. The airport shuttle ran every half hour and there was no problem communicating with them via WhatsApp. We booked an executive room and were surprised with free access to the executive lounge that included a complimentary happy hour and the breakfast buffet! The hotel's convenience to the airport (less than a 10 minute shuttle ride) made our extended layover very tolerable. Unfortunately, the casino is currently closed, but that certainly did not distract from our stay. Thanks Le Passage staff!

Partner

6/10

Pleasant

05 Apr 2026

Caleb

I expected a 5-star experience at Le Passage, but it was subpar at best. The main attraction, the casino, is randomly open but generally closed, and the \"disco\" was an abandoned, \"couples-only\" ghost town. Every gift shop looked dusty and forgotten, with employees just staring at their phones.
The \"luxury\" ends at the lobby. The room was a disaster: the beds are on wheels, so you're constantly rolling around, and the AC is purely for aesthetics. It stayed uncomfortably hot and humid all night. To make it worse, the door lets in a ton of light and the noise levels were unfortunate. I was constantly woken up late at night and early in the morning.
They nickel-and-dime you for everything, the drinks are overpriced and not worth buying, and the experience just isn't there. The only saving graces were the great pool, the nice staff and the free airport transfer. The mid-range buffet was fine, and the free laundry for long stays is awesome, but it doesn't make up for the lack of sleep and closed amenities. It’s a 3-star hotel with 5-star prices. Skip it.

Friends

6/10

Pleasant

04 Apr 2026

EL CHEIKH NABIL

All was good but i was given a room near the Lobby and it was very very noisy!!!

Self

10/10

Exceptional

03 Apr 2026

Anthony

Very nice hotel for the price. Conveniently located near the airport with a free shuttle

10/10

Exceptional

02 Apr 2026

MOHAMMAD

Upon early arrival was upgraded to a better room. Excellent customer service from receptionist to concierge

Self

10/10

Exceptional

01 Apr 2026

Melissa Matthew

Very helpful staff. Very clean. Perfect place to rest and recover before/after flights.

Self

6/10

Pleasant

31 Mar 2026

yrineo

This place is ideal for a layover but not for visiting Cairo. It us not within walking distance to anything. And no nearby public transportation so you rely exclusively on uber or taxis. No other options for dinning within walking distance so you either eat there (expensive) or call uber to take you elsewhere.

10/10

Exceptional

30 Mar 2026

Sean

Quiet and clean. Very comfortable and convenient to the airport. Friendly staff and very large breakfast buffet.

Family

2/10

Poor

29 Mar 2026

Somesh

My stay at Le Passage Hotel Cairo was very disappointing and well below expectations.

The most serious issue was the clear preferential treatment based on nationality. Guests who spoke Arabic or were from certain Western countries were consistently prioritized—allowed to skip queues and served faster—while others were left waiting or treated dismissively. This was a repeated pattern and created an unfair and uncomfortable experience. Such bias is unacceptable in an international hotel.

Staff professionalism was inconsistent. While a few were polite, several reception staff were rude and unhelpful, making interactions frustrating.

The breakfast was substandard, with the same limited menu every day and little variety. Some items seemed stale, which further reduced the overall experience.

Rooms are outdated and poorly maintained. Plumbing issues, including clogging and drainage problems, were frequent and inconvenient.

The airport shuttle service was poorly coordinated, especially during pick-up. There was confusion and lack of communication, forcing us to arrange alternative transport at our own expense.

Overall, due to discriminatory service, poor staff behavior, low-quality food, unreliable transport, and aging facilities, I would not recommend this hotel unless significant improvements are made.

Friends

10/10

Exceptional

29 Mar 2026

Mouchir

I really enjoyed my stay at Le passage

10/10

Exceptional

29 Mar 2026

Kameel

A great hotel good service and wonderful staff. I keep coming back

Friends_and_family Family

2/10

Poor

29 Mar 2026

This was the worst hotel I have ever stayed in.

Pool staff harassment: Male staff repeatedly stared at my chest and body while I collected towels and sunbathed. Some grinned and constantly watched me, making me avoid eye contact and limit my time there.

While in the gym, a staff member outside appeared to be recording or photographing me with his phone. As soon as I faced him, he put it down. This made me feel very unsafe. Additionally, a massage therapist approached me and asked if I needed services. The timing was pushy and inappropriate; if I wanted a massage, I would have come for one.

A female staff member repeatedly tried to engage me despite my polite, minimal responses. She asked if I wanted my room cleaned and for my room number, even though she already knew it. The conversation ended with her intense stare, which made me extremely uncomfortable.

On arrival, the shuttle said it would arrive in “10 minutes” twice but never showed, so I had to make my own arrangements. The receptionist apologized on the driver’s behalf. On departure, the driver stared at my body, spoke excessively, and continued watching me after I exited, which felt unsafe.

Due to the repeated harassment, inappropriate behavior, and unprofessional conduct by multiple staff members, I felt extremely unsafe during my stay. As a result, I had no choice but to leave the hotel immediately, cutting my stay short and incurring additional costs to protect my personal safety.

Self

6/10

Pleasant

29 Mar 2026

Jane

The breakfast was varied.

Family

10/10

Exceptional

28 Mar 2026

Dana

Normally an airport hotel is one suited for just a one night stay. This hotel is one where we could have spent several days due to the amenities.

Partner

8/10

Excellent

27 Mar 2026

John

Good

10/10

Exceptional

26 Mar 2026

Darius

Excellent staff and location

Family

10/10

Exceptional

25 Mar 2026

Theresa

I loved our stay at Great Pyramid Inn.

The staff were very attentive, the room we booked had a beautiful view of the pyramids, the rooftop restaurant was great, breakfast was absolutely delicious and the laundry service exceptional!

We got the complimentary airport transfer pick up which helped so much as we arrived at 1.30am. Our driver was so friendly and a very safe driver.

We felt very safe the entire stay.

It was wonderful being so close to the pyramids entrance and only a short drive to the GEM.

We recommend staying here and if we return we will stay here again.

Partner

8/10

Excellent

25 Mar 2026

Hali

Convenient transit-focused hotel. Near Cairo airport with frequent free shuttle. Rooms are clean and water is hot. Water-saver features in bathrooms are annoying. Food (buffet breakfast) is plentiful and usually tasteless. Not really appealing. We had a buffet dinner included in rate. It looked good, but one had to hunt for tasty dishes. Staff was typically useless. They were more interested in talking among themselves than they were in helping guests.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

yrineo

I probably not stay here again do to the fact that it is convenient only for the airport, for everything else you either have to get a taxi ir uber since there is nothing else at walking distance.

8/10

Excellent

21 Mar 2026

Marcin

Good for a short overnight stay, free airport shuttle

10/10

Exceptional

18 Mar 2026

Melissa Matthew

Friendly staff. Very clean.

Self

8/10

Excellent

17 Mar 2026

Gary

Only used the room which was adequate nothing special, beds were on the small side singles in a two person room

Family

8/10

Excellent

15 Mar 2026

Jennifer

Room was a bit small but clean and quiet. The welcome plate of treats and fruit was a nice touch. Shuttle to and from the airport was quick and very convenient.

Self

10/10

Exceptional

14 Mar 2026

Sopheaklizabeth

The rooms were clean and there was a wide variety for breakfast. The staff were also nice. We had a good stay

6/10

Pleasant

13 Mar 2026

Lynne

what I like about this property is they have a free convenient airport shuttles that operates 24/7. The room service had really good food and they will have the pharmacy deliver medicine to the hotel if you need it.

Partner

10/10

Exceptional

13 Mar 2026

Sergio

Clean room, and the staff was really nice.

Partner

6/10

Pleasant

12 Mar 2026

Ike

To be clear this is NOT a 5Star hotel as offered on t(e Expedia website. We’ve been in many - including through Expedia - but this one has been mislabelled.
Check-in was efficient and easy. The room very small but perhaps that’s what we had paid for. Bathroom was ok.
3 wall sockets but no USB charging points.
Mattress firm and very welcoming.
The bar area which is also the Reception was too smokey and we couldn’t stay. We enquired about a No Smoking area but there was none available.
Buffet dinner was in a canteen (wouldn’t call it a restaurant) but like for breakfast nothing was hot; all options were tepid.
The free hotel bus was welcomed although the hotel was only a 5-minute ride away.

Partner