Le Passage Cairo Hotel & Casino

Egypt , Cairo
CAIRO, Cairo Intl. Airport road, Heliopolis
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100 reviews shown

8/10

Excellent

07 Apr 2026

Ghazi

The room was very clean

Self

10/10

Exceptional

05 Apr 2026

Bart

Le Passage was a very nice hotel. The room was clean, the staff was friendly and helpful, and there were plenty of on-site restaurants to choose from. The airport shuttle ran every half hour and there was no problem communicating with them via WhatsApp. We booked an executive room and were surprised with free access to the executive lounge that included a complimentary happy hour and the breakfast buffet! The hotel's convenience to the airport (less than a 10 minute shuttle ride) made our extended layover very tolerable. Unfortunately, the casino is currently closed, but that certainly did not distract from our stay. Thanks Le Passage staff!

Partner

6/10

Pleasant

05 Apr 2026

Caleb

I expected a 5-star experience at Le Passage, but it was subpar at best. The main attraction, the casino, is randomly open but generally closed, and the \"disco\" was an abandoned, \"couples-only\" ghost town. Every gift shop looked dusty and forgotten, with employees just staring at their phones.
The \"luxury\" ends at the lobby. The room was a disaster: the beds are on wheels, so you're constantly rolling around, and the AC is purely for aesthetics. It stayed uncomfortably hot and humid all night. To make it worse, the door lets in a ton of light and the noise levels were unfortunate. I was constantly woken up late at night and early in the morning.
They nickel-and-dime you for everything, the drinks are overpriced and not worth buying, and the experience just isn't there. The only saving graces were the great pool, the nice staff and the free airport transfer. The mid-range buffet was fine, and the free laundry for long stays is awesome, but it doesn't make up for the lack of sleep and closed amenities. It’s a 3-star hotel with 5-star prices. Skip it.

Friends

6/10

Pleasant

04 Apr 2026

EL CHEIKH NABIL

All was good but i was given a room near the Lobby and it was very very noisy!!!

Self

10/10

Exceptional

03 Apr 2026

Anthony

Very nice hotel for the price. Conveniently located near the airport with a free shuttle

10/10

Exceptional

02 Apr 2026

MOHAMMAD

Upon early arrival was upgraded to a better room. Excellent customer service from receptionist to concierge

Self

10/10

Exceptional

01 Apr 2026

Melissa Matthew

Very helpful staff. Very clean. Perfect place to rest and recover before/after flights.

Self

6/10

Pleasant

31 Mar 2026

yrineo

This place is ideal for a layover but not for visiting Cairo. It us not within walking distance to anything. And no nearby public transportation so you rely exclusively on uber or taxis. No other options for dinning within walking distance so you either eat there (expensive) or call uber to take you elsewhere.

10/10

Exceptional

30 Mar 2026

Sean

Quiet and clean. Very comfortable and convenient to the airport. Friendly staff and very large breakfast buffet.

Family

2/10

Poor

29 Mar 2026

Somesh

My stay at Le Passage Hotel Cairo was very disappointing and well below expectations.

The most serious issue was the clear preferential treatment based on nationality. Guests who spoke Arabic or were from certain Western countries were consistently prioritized—allowed to skip queues and served faster—while others were left waiting or treated dismissively. This was a repeated pattern and created an unfair and uncomfortable experience. Such bias is unacceptable in an international hotel.

Staff professionalism was inconsistent. While a few were polite, several reception staff were rude and unhelpful, making interactions frustrating.

The breakfast was substandard, with the same limited menu every day and little variety. Some items seemed stale, which further reduced the overall experience.

Rooms are outdated and poorly maintained. Plumbing issues, including clogging and drainage problems, were frequent and inconvenient.

The airport shuttle service was poorly coordinated, especially during pick-up. There was confusion and lack of communication, forcing us to arrange alternative transport at our own expense.

Overall, due to discriminatory service, poor staff behavior, low-quality food, unreliable transport, and aging facilities, I would not recommend this hotel unless significant improvements are made.

Friends

10/10

Exceptional

29 Mar 2026

Mouchir

I really enjoyed my stay at Le passage

10/10

Exceptional

29 Mar 2026

Kameel

A great hotel good service and wonderful staff. I keep coming back

Friends_and_family Family

2/10

Poor

29 Mar 2026

This was the worst hotel I have ever stayed in.

Pool staff harassment: Male staff repeatedly stared at my chest and body while I collected towels and sunbathed. Some grinned and constantly watched me, making me avoid eye contact and limit my time there.

While in the gym, a staff member outside appeared to be recording or photographing me with his phone. As soon as I faced him, he put it down. This made me feel very unsafe. Additionally, a massage therapist approached me and asked if I needed services. The timing was pushy and inappropriate; if I wanted a massage, I would have come for one.

A female staff member repeatedly tried to engage me despite my polite, minimal responses. She asked if I wanted my room cleaned and for my room number, even though she already knew it. The conversation ended with her intense stare, which made me extremely uncomfortable.

On arrival, the shuttle said it would arrive in “10 minutes” twice but never showed, so I had to make my own arrangements. The receptionist apologized on the driver’s behalf. On departure, the driver stared at my body, spoke excessively, and continued watching me after I exited, which felt unsafe.

Due to the repeated harassment, inappropriate behavior, and unprofessional conduct by multiple staff members, I felt extremely unsafe during my stay. As a result, I had no choice but to leave the hotel immediately, cutting my stay short and incurring additional costs to protect my personal safety.

Self

6/10

Pleasant

29 Mar 2026

Jane

The breakfast was varied.

Family

10/10

Exceptional

28 Mar 2026

Dana

Normally an airport hotel is one suited for just a one night stay. This hotel is one where we could have spent several days due to the amenities.

Partner

8/10

Excellent

27 Mar 2026

John

Good

10/10

Exceptional

26 Mar 2026

Darius

Excellent staff and location

Family

10/10

Exceptional

25 Mar 2026

Theresa

I loved our stay at Great Pyramid Inn.

The staff were very attentive, the room we booked had a beautiful view of the pyramids, the rooftop restaurant was great, breakfast was absolutely delicious and the laundry service exceptional!

We got the complimentary airport transfer pick up which helped so much as we arrived at 1.30am. Our driver was so friendly and a very safe driver.

We felt very safe the entire stay.

It was wonderful being so close to the pyramids entrance and only a short drive to the GEM.

We recommend staying here and if we return we will stay here again.

Partner

8/10

Excellent

25 Mar 2026

Hali

Convenient transit-focused hotel. Near Cairo airport with frequent free shuttle. Rooms are clean and water is hot. Water-saver features in bathrooms are annoying. Food (buffet breakfast) is plentiful and usually tasteless. Not really appealing. We had a buffet dinner included in rate. It looked good, but one had to hunt for tasty dishes. Staff was typically useless. They were more interested in talking among themselves than they were in helping guests.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

yrineo

I probably not stay here again do to the fact that it is convenient only for the airport, for everything else you either have to get a taxi ir uber since there is nothing else at walking distance.

8/10

Excellent

21 Mar 2026

Marcin

Good for a short overnight stay, free airport shuttle

10/10

Exceptional

18 Mar 2026

Melissa Matthew

Friendly staff. Very clean.

Self

8/10

Excellent

17 Mar 2026

Gary

Only used the room which was adequate nothing special, beds were on the small side singles in a two person room

Family

8/10

Excellent

15 Mar 2026

Jennifer

Room was a bit small but clean and quiet. The welcome plate of treats and fruit was a nice touch. Shuttle to and from the airport was quick and very convenient.

Self

10/10

Exceptional

14 Mar 2026

Sopheaklizabeth

The rooms were clean and there was a wide variety for breakfast. The staff were also nice. We had a good stay

6/10

Pleasant

13 Mar 2026

Lynne

what I like about this property is they have a free convenient airport shuttles that operates 24/7. The room service had really good food and they will have the pharmacy deliver medicine to the hotel if you need it.

Partner

10/10

Exceptional

13 Mar 2026

Sergio

Clean room, and the staff was really nice.

Partner

6/10

Pleasant

12 Mar 2026

Ike

To be clear this is NOT a 5Star hotel as offered on t(e Expedia website. We’ve been in many - including through Expedia - but this one has been mislabelled.
Check-in was efficient and easy. The room very small but perhaps that’s what we had paid for. Bathroom was ok.
3 wall sockets but no USB charging points.
Mattress firm and very welcoming.
The bar area which is also the Reception was too smokey and we couldn’t stay. We enquired about a No Smoking area but there was none available.
Buffet dinner was in a canteen (wouldn’t call it a restaurant) but like for breakfast nothing was hot; all options were tepid.
The free hotel bus was welcomed although the hotel was only a 5-minute ride away.

Partner

10/10

Exceptional

10 Mar 2026

Richard

All gooo

10/10

Exceptional

09 Mar 2026

beau

Best place i stayed in Egypt easily, right next to the hotel too which is so handy for those late or early flights. They every brought me complimentary fruit and everything

Self

6/10

Pleasant

07 Mar 2026

Pauline

Sushi crabmeat smelled and needed to be returned. Loud music at night. Casino was closed entire time I was there.

Self

6/10

Pleasant

06 Mar 2026

Alsu

The main problem for me was cigarette smoke smell in the room combined with a smell of a chemical which was probably used to reduce the smell of the cigarettes.
The result was that I could smell both.
Luckily I could open the window fully as it was not too cold outside, unluckily though there was a loud dismantling of equipment after some event, and it was around 23:00.
The bedding was good though and I managed to have a decent quality sleep

Self

10/10

Exceptional

06 Mar 2026

desmond zan min

Very modern and clean rooms.

Self

6/10

Pleasant

04 Mar 2026

Jeffrey

Timely airport pickup. Good breakfast.

10/10

Exceptional

04 Mar 2026

GREGG

Shuttle was on time and quick with friendly and helpful staff.

Family

8/10

Excellent

03 Mar 2026

Syed

I was pleased with this hotel’s service focus and beyond essential amenities. Food quality and variety at one of restaurant I visited exceeded my expectation. Only suggestion, I can provide is to have slippers as a standard amenities, and deep clean the shower area which is not easy for regular housekeeping staff to tackle on a daily room cleaning protocol. Keep up the good service as I will sure to visit this hotel and recommend to my friends and families.

Self

10/10

Exceptional

02 Mar 2026

Arif

Clean rooms, very modern and staff was super helpful

Family_with_children

10/10

Exceptional

02 Mar 2026

Julia

Friendly staff clean room fruits and desserts daily for free

Self

10/10

Exceptional

01 Mar 2026

arlene

Le Passage is truly a calming oasis in an exciting city. The gardens are kept up beautifully and the two pools are refreshing. The staff couldn't be more helpful and as one porter said, we're like family.

8/10

Excellent

01 Mar 2026

Karen

Room was clean and staff were gelpful. The breakfast buffet was very good.

Partner

10/10

Exceptional

27 Feb 2026

Adel

Room spoteless and freindly staff

10/10

Exceptional

27 Feb 2026

arlene

The hotel is obviously convenient to the airport but is also extremely well maintained. The rooms, gardens and swimming pools create a true oasis. Their staff are above the rest in customer service. No request is ever ignored. It is my go to hotel when in Cairo.

10/10

Exceptional

25 Feb 2026

Matthew

The cleanliness of the facility was immaculate and there is an abundance of choices for food.

Friends

6/10

Pleasant

24 Feb 2026

Edward

Room in good condition and comfortable but small. Entry highly guarded, secure.

Partner

10/10

Exceptional

23 Feb 2026

gerhart

A clean, efficiently run hotel. A great stay.

Partner

10/10

Exceptional

22 Feb 2026

Yueping

Clean and comfortable room. Good food in restaurants. Friendly and helpful staff. This is one of the few hotels in Egypt that is close to the hotel standard in USA in the class of the Embassy Suite. The location is close to Cairo Airport, just a few minutes drive, with free shuttle service.

Family

2/10

Poor

21 Feb 2026

Linda

Rooms old and moldy

Friends

10/10

Exceptional

20 Feb 2026

DIANA NICOLETA

Very clean and spacious room, buffet and variety of breakfast
Nice view and big pool
Variety of restaurants open 24h very convenient

Partner

6/10

Pleasant

19 Feb 2026

Olga

General conditions of rooms and amneties.
Slow service.
3stars

10/10

Exceptional

18 Feb 2026

Kameel

Great staff and great hotel

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

rimon

Amazing staff and clean hotel

8/10

Excellent

16 Feb 2026

Akira

Our room was upgraded. The room was not enough lighting.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Christine

Took a long time to get through the airport traffic for pickup, but once there and through the security, the reception area is large and spacious. The check in process is a little slow as they only have two agents working, but once again, they were very friendly and accommodating. The upgraded room with access to a lounge with drinks and small snacks was a wonderful welcome! Rooms are very clean, fresh, nice amenities. Did not get a change to use the pool or sauna, which would have been so nice-maybe next time to stay an additional day! Compared to the hotel in the airport, this is a substantial upgrade from what I was told by fellow travelers in our group. Just give yourself an extra half hour to get to the airport and enjoy this beautiful hotel. You won't regret it!

10/10

Exceptional

12 Feb 2026

Jayoung

I love this hotel, clean room and great staff and very quiet even near the airport. Thnaks

Leisure Friends

6/10

Pleasant

12 Feb 2026

Vinod

Complementary upgrade to a deluxe room which was clean and comfortable. Bathtub was leaking so a pool of water would cover the floor when using the shower.

6/10

Pleasant

09 Feb 2026

Mamdouh

10/10

Exceptional

09 Feb 2026

SEMYYA

The hotel is really beautiful. My room immaculate and very comfortable. The most luxurious shower. Food and coffee were excellent. All staff were friendly and hospitable; Haney, the General Manager went above and beyond to ensure I enjoyed my stay. Impressive!

Business Self

6/10

Pleasant

08 Feb 2026

Mamdouh

Housekeeping are so pushy. Even with don’t disturb sign still knock on the door and insist on cleaning. They are too loud talking to each other in the hallways while working. Their manager was reprimanding a worker in the hallway while guests going back and forth.

Business Self

10/10

Exceptional

08 Feb 2026

Michael

very clean and comfortable and affordable

Business Friends

8/10

Excellent

08 Feb 2026

Mark

Minor leak of water in bathroom made floor very slippery. Queen bed rather than king.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Judith

Close to airport with free airport shuttle.

10/10

Exceptional

04 Feb 2026

Louise

Room was very clean, staff helpful and polite
I ate in “ the Chinese “ restaurant waited 25 minutes for my drink and 45 minutes for 1 appetiser plate and 1 noodle dish !! Half the appetisers were cold and the noodle dish was very salty ( not from the soy , too much added salt ) I did tell the staff and they seemed very unbothered
Shame as everything else was great.

Leisure Self

8/10

Excellent

04 Feb 2026

Jim

Room was nice. The staff was very helpful and friendly. The food off the à la carte was very good. We didn’t enjoy the buffet as much.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Brian

Spacious well appointed room. Excellent breakfast options and superb dining in evening

10/10

Exceptional

29 Jan 2026

Peter

Staff is very friendly- quite responsive to your requests-Accommodating. Highly recommending it.

Leisure Family

10/10

Exceptional

29 Jan 2026

jeanne

I wanted a clean, quiet and nice room near to the airport. This is exactly what I got at a good price. All members of staff I had contact with were friendly and efficient. Really lovely stay.

8/10

Excellent

28 Jan 2026

Mohamed

Clean room, amenities

Leisure Family

10/10

Exceptional

27 Jan 2026

Ken

Staff was great, service great, clean rooms, great value for the money.

Leisure Partner

10/10

Exceptional

27 Jan 2026

TAEYOUNG

Everyone in this hotel is very kind and thoughtful.
Thank you so much^^

Partner

8/10

Excellent

24 Jan 2026

Margaret

Too tired to deal and they were all polite

8/10

Excellent

23 Jan 2026

Shannon

Clean & quiet rooms, close to the airport with a free airport shuttle. The property is a bit worn in places (paint, carpets, furniture)

Business_and_leisure Partner

10/10

Exceptional

23 Jan 2026

David

Basic but great for a quick night

10/10

Exceptional

23 Jan 2026

anna

Very nice

10/10

Exceptional

21 Jan 2026

Caryn

Very friendly staff!!

8/10

Excellent

21 Jan 2026

Charles

Good location close to airport ,they have atm machine to exchange ur money and they have a tourist desk which will assist u in everything u might need to know or to try

Self

10/10

Exceptional

19 Jan 2026

YINGMEI

The food quality could be better , it would be nicer if there are more healthier choices.

8/10

Excellent

19 Jan 2026

afif

Rooms were good . Food was a let down

Leisure Family

6/10

Pleasant

19 Jan 2026

Paul

The room was very nice. However, i went straight to sleep as travelling all day. At around 23.00 a butler appeared in my room, I am here to help you check out! Get out Ive just checked in! Also the TV would not switch on, so had on repeat with sound hotel info. Fortunately i had eye mask and ear plusg from the plane. Reported this on check out and they didnt seem bothered. Oh and tried to phone for the butler to turn the tv off and that did not work. Compensation please?

Self

10/10

Exceptional

18 Jan 2026

Enkhtamir

Great amenities. Close to airport. Plenty of restaurants.

Leisure Family

10/10

Exceptional

16 Jan 2026

Douglas

All of the above.

Partner

10/10

Exceptional

16 Jan 2026

Ahmed

I really enjoyed staying there , super convenient to be super close to the airport

10/10

Exceptional

14 Jan 2026

Wail

I have not used the hotel restaurant.

Self

10/10

Exceptional

13 Jan 2026

Hani

everything was great

Partner

10/10

Exceptional

12 Jan 2026

Joe Eric

Great hotel, staff, and amenities! Went back for a second stay in the middle of my trip I and would definitely stay their again!

Leisure Self

10/10

Exceptional

11 Jan 2026

Song

Everything about this hotel - room, staff, options of food, service, and location - is beyond my expectations. Highly recommended!!!

Leisure Family

10/10

Exceptional

07 Jan 2026

Kai

Very smooth check in. The manager Ahmed was very helpful and professional. Well done!

Leisure Self

10/10

Exceptional

05 Jan 2026

QINGJI

every thing is so good. i am more than happy with this hotel, and will definitely recommend it to my friends.

10/10

Exceptional

05 Jan 2026

Andrea

The room was very spacious and there were complimentary snacks for us which were greatly appreciated. The hotel was very well appointed, and since it is near the airport, there were a lot of international guests which made it fun. I was surprised to have such a luxurious hotel for that price point. The staff were very helpful. We had Italian food first night, a scrumptious breakfast buffet with crepes the next morning. They had a gym, a massage spa, and a disco! I wish this was in America!

Friends_and_family Friends

2/10

Poor

05 Jan 2026

Razzouk

They was compressor work going on next to my room
And I spent few hours beacause I was flying on the same day at 5:00 pm.
Also I was on transit stop I was given voucher from Egypt air because for lay over and they took the egypt air voucher.
No balcony ,also restaurant near the breakfast so dirty

Leisure Partner

10/10

Exceptional

02 Jan 2026

Roy

Nice place to stay before a flight

Self

6/10

Pleasant

30 Dec 2025

Faiz

Clean room nice hotel but some of the staff were rude specially those who stay near the counter when leaving or entering the hotel.

8/10

Excellent

27 Dec 2025

Peju

Reception staff Shahd was professional and very welcoming.

The room had all the necessary amenities.

8/10

Excellent

26 Dec 2025

janett

Great location next to the arport. Room nice and clean

Leisure Partner

10/10

Exceptional

24 Dec 2025

Jose

Personal, comodidad de la habitación, y variedad de restaurantes

Leisure Family

6/10

Pleasant

20 Dec 2025

akvinder

Nice rooms

10/10

Exceptional

20 Dec 2025

Stephanie

Amazing staff and immaculate hotel. Would stay again

Leisure Self

10/10

Exceptional

19 Dec 2025

Samuel

Good staff, good facilities, good breakfast, 5 min shuttle from airport. Price not outrageous.

10/10

Exceptional

19 Dec 2025

Lauren

The room was fantastic but what really stood out to us was how helpful friendly and personable Shaimaa at the Italian restaurant was.

Leisure Partner

8/10

Excellent

14 Dec 2025

RAM

casino was closed

Self

8/10

Excellent

13 Dec 2025

Diane

The hotel resort itself was very nice and the rooms clean quiet and comfortable beds. We had a welcome drink and breakfast included..I was disappointed with both. The welcome drink was just a juice - I expected an alcoholic drink ?! The breakfast buffet was large and with many items but I have to say this was the worst breakfast I have ever had anywhere. I could not eat a thing. The toast was very dry the eggs were dry and crusty. I think perhaps you could order custom eggs not sure as we were in a rush. Pool area and bar seemed nice enough but it was cool time of year to use. And the lobby bar was nice to have a drink and smoke. I chose this hotel for its proximity to the airport. So it served its purpose for 1 night for our group.

Leisure Family