Name: Novotel Cairo Airport
Address: Po Box 8 Cairo Airport, Heliopolis, Cairo, 11776, EG

2/10

Poor

21 Jul 2026

Zainab

1. The staff where extremely unfriendly and rude.
2. The staff at reception had a dont care attitude towards clients.
3. The rooms and corridors smelled like feet!!
4. The hot water was not hot it was barely luke warm
5. I sent laundry and asked that it be delivered in the night on the same day, but I only got it the next morning(when I was due to fly out). Further my laundry was mixed with another rooms laundry.
6. When i called reception to complain instead of hearing my complaints they put me through to laundry department who dont understand english.
7. Staff dont know english.
8. We did not get any assistance from the bell boys on both our checking in and checkout
9. I booked 3 rooms with the hotel, I asked that the rooms be near the lifts and reception because my mother struggles to walk, but we received all 3 rooms far from the lifts and reception.
10. Your staffs attitude is pathetic.
11. I paid for a 4 star accommodation this was more like a 1 star.
12. We dont drink alcohol and when we ordered at the restuarant we were charged a fee because we didnt order any alcoholic drinks yet we ate there and ordered so many non alcoholic drinks. I found this charge to be ridiculous because i still ate there so it wasnt as if i didnt spend any money there. They also charged an entertainment fee which i didnt even watch while sitting and eating.

I am so so dissapointed with their service and as a member of their Accor group i dont think this service is acceptable!!!

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Katelyn

While place could use a makeover and deep clean but it does the job for an airport hotel.

Friends

10/10

Exceptional

14 Jul 2026

Volker

Great hotel, close to the airport. Staff us really helpful. We got in very late and you just WhatsApp the hotel and they send a shuttle. Runs every 30 minutes. They offer an incredible dinner as well. Rooms are small but very clean and AC is running well.

Partner

10/10

Exceptional

10 Jul 2026

eriny

Very clean and well maintained

Partner

6/10

Pleasant

01 Jul 2026

Robert

not up to Novetel world wide standard , staff not up to other Novetels we stayed at

Partner

2/10

Poor

24 Jun 2026

Randa

i had 2 stays there ,first one eas very good and last stay room was not clean at all and has bad smell

Family_with_children

4/10

Poor

15 Jun 2026

Ajanthan

The checkin counter staff at night are not hospitable. There was mold on the chalk in the shower. The carpet and sofa had stains. The soap dispenser in the washroom was empty. The checkin staff at night need to be retrained on how to address clients and be more kind.

Self

10/10

Exceptional

14 Jun 2026

Randa

very nice and clean hotel and very nice staff

Family_with_children

8/10

Excellent

11 Jun 2026

Mohammed

All good but no bag storage room

8/10

Excellent

10 Jun 2026

bahareh

The location was so convenient and has shuttle every half hour to the airport, but the room doesn’t have any facilities.

Family_with_children

10/10

Exceptional

09 Jun 2026

William

Yes

2/10

Poor

08 Jun 2026

Carlos

Definitely not worth the money

10/10

Exceptional

08 Jun 2026

William

great

Family

2/10

Poor

08 Jun 2026

Maikel

Rooms are not clean , the building is not well maintained. Housekeeping is terrible. The only positive thing is the airport shuttle. This hotel is very overpriced for the service they provide

Family_with_children

10/10

Exceptional

29 May 2026

Emily

Clean convenient and kind staff. Got a good nights sleep I needed before my long haul home.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Ngaire

Nice room. Helpful staff. Allowed us a free late check-out.

Partner

2/10

Poor

25 May 2026

Adam

Aircon in the room smelt of piss. Staff at reception are rude, few and far between, and constantly overwhelmed. Cleaners entering your room from 8am to clean on day of departure. Its been a long time since I've had such poor service at an accor hotel.

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Gabriela

Everything was great and service was awesome. Very close to the airport.

8/10

Excellent

21 May 2026

Chahira

Bathrooms in the lobby was very dirty , water on the floor , staff in the bar and outside caffe were very nice , room was very small and no amenities

Self

6/10

Pleasant

21 May 2026

Jane

Free airport shuttle every half hour is great,
Hotel is very close to Terminal 1, may not be safe for walking. Terminal 2 & 3 are serviced after T1. Hotel room upon enter had a bad smell, we opened the double wall window for an hour & all ok.

Partner

10/10

Exceptional

19 May 2026

J

Selection of food available at the bar is excellent. Staff very friendly and efficient

8/10

Excellent

15 May 2026

torin

Ok

Friends

2/10

Poor

12 May 2026

Hisham

Room had bad annoying cigarette smell , only one towel in toilet, carpet smells , very narrow corridors, small windows ( very dirty windows).

Family

10/10

Exceptional

08 May 2026

Amira

Good

Self

4/10

Poor

04 May 2026

Geoffrey

Airport shuttle DOES NOT run regularly!!!
Had to get taxi.
Hardly any lights in the room worked.
No air conditioning working.
No spa as advertised.

Self

8/10

Excellent

02 May 2026

Jesus-Anthony

At first from the other reviews I was expecting the worst. But honestly for a night or a transit, I think this is the best option in Cairo and I’ve been flying there for work for past 10 years (so I know it can be really great or utterly decrepit!).
The rooms are clean, comfortable, have all you need. The staff is efficient and do their jobs. Housekeeping was a joy - MARWA WAS THE BEST AND WENT THE EXTRA MILE FOR EVERYTHING!
The breakfast was very good with fresh tamiya (Egyptian fellafel) made on the spot, the shuttle to their is confusing and annoying - so only downside - take the free shuttle out the terminal that’s not of the hotel and tell them you’re stopping at the Novotel - it can be daunting for the untrained! Or just uber it there. Shuttle to airport was great - every 30 min.
Highly recommend and I will definitely stay here for transit stays in Cairo! It’s really good value

Self

8/10

Excellent

30 Apr 2026

David

I liked it

8/10

Excellent

22 Apr 2026

Frank

El desayuno bufet no hay mucha variedad más que huevos ,
Salchichas y pan dulce, se necesita más personal en recepción porque pasa muy lleno a la hora de hacer el check in.

Family_with_children

10/10

Exceptional

22 Apr 2026

Sandra

Clean room, punctual shuttle

Partner

8/10

Excellent

10 Apr 2026

Mohamed

The staff was friendly and helpful. Breakfast was fresh. The room needs to be upgraded. The fridge has mold. The gym opens at 7 am. It will be great if it becomes self-serve, and the door opens with a room key card

Self

10/10

Exceptional

06 Apr 2026

salvador

great location

Self

8/10

Excellent

03 Apr 2026

Al

Overall, this is a very good layover hotel. It is clean and the restaurants are very adequate. I wish they provided better clarification on how to pick up the shuttle bus. I texted them this request but no answer. However, for the price I think it’s a good value and I would stay there again.

Self

6/10

Pleasant

31 Mar 2026

Signe

The service was basic

Partner

8/10

Excellent

31 Mar 2026

EL CHEIKH NABIL

Good breakfast

Self

10/10

Exceptional

30 Mar 2026

David

The Novotel was very nice! However the complementary airport pickup requires you to call the shuttle to know you are there. The documentation didn’t tell us that. Also, our friends booked a room which INcluded the buffet dinner (& breakfast?) and it was less expensive. Compare your options. We had a great experience here and enjoyed the outside Italian grill restaurant. The pictures on the site were spot on. We would consider staying here again.

Family

4/10

Poor

27 Mar 2026

Jaime

The staff were horrible, probably the most unaccommodating staff I’ve encountered on my trips abroad so far. I was kindly asking for the WiFi acess as I needed to update people about my arrival to Cairo, but the staff rudely dismissed my concern and gave empty promises. What a very unreliable service!

Self

8/10

Excellent

25 Mar 2026

Trevor

Although we just stayed the one night and didn’t really use any of the facilities, the staff were amazing and very accommodating…we were able to have a late check out so that we could enjoy the day exploring the GEM…both Dinner and Breakfast were buffet style with lots of good options…we would stay here again.

Friends

10/10

Exceptional

14 Mar 2026

Sandeep

Good

10/10

Exceptional

12 Mar 2026

elamin

The front desk is very nice especially Malak She even check us in very early with a smile. I was so tired so my family too she realize that thank you so much

10/10

Exceptional

09 Mar 2026

Emily

Clean

8/10

Excellent

06 Mar 2026

Wanda

We were only at the Novotel Hotel for an overnight layover for our trip from Cairo to Calgary, so we didn't use any of the amenities at the hotel other than our room, but it was comfortable and the staff were helpful.

Partner

10/10

Exceptional

01 Mar 2026

Hui Li

Very closed to airports

2/10

Poor

23 Feb 2026

Juan

Asked for a shuttle since we landed late and didnt get a response. Since the connection was so close we didn't get time to Sleep a couple of hours.

8/10

Excellent

19 Feb 2026

Hasan

Sent couple of emails to the hotel about airport pick up with no response. Otherwise, good overall experience.

Partner

2/10

Poor

18 Feb 2026

Cass

Room was dirty and neglected, room service was ordered - took over 1 hour. Items not on the menu, issue with breakfast being included , availability of shuttle etc.

Overall not happy

Partner

4/10

Poor

14 Feb 2026

Claudia Cristina

The room wasn’t cleaned properly (if it was cleaned at all)…bin wasn’t emptied from previous guest, bedroom and bathroom floor weren’t cleaned and had dust,stains/marks on it, a few hairs in the bathroom and dust also in the furniture.

Leisure Partner

4/10

Poor

11 Feb 2026

Li

Shuttle was not available, the hotel guy hung up my phone

Leisure Family

8/10

Excellent

10 Feb 2026

Soliman

Nice and Perfect Hotel

Business

10/10

Exceptional

09 Feb 2026

NABIL

Ok

10/10

Exceptional

09 Feb 2026

Nigel

Just overall the Hotel was exactly what we needed and like - clean, very well managed and comfortable. Plus for a Hotel so close to the Airport, it was very good value.

Partner

2/10

Poor

09 Feb 2026

Qais

Check in was a disaster. Had to wait for two hours. And after I asked for the hotel manager the room was ready shortly

Hotel is over crowded

The room was ok. TV didn’t work. Bathroom shower was not functions

Staff are rude

Shuttle service sucks. Driver packed the shuttle with passenger and left for half an hour in announced

Buffet was not included. On top of that it wat not good at all after we paid

4/10

Poor

08 Feb 2026

Senthuran

Carpets reek of smoke and very dirty. Smoking everywhere throughout hotel. Can’t believe this is 4 star hotel.

However, the food we ordered at the restaurant was decent and the servers were pleasant.

Leisure Family

6/10

Pleasant

06 Feb 2026

Dinna

Dated room. Bathroom was dirty.
Close to the airport.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Soliman

All are Perfect

Business

10/10

Exceptional

03 Feb 2026

Myshie

Very comfortable. A great place to stay when you have an early flight out if Cairo.

Business

6/10

Pleasant

03 Feb 2026

Onsi

Room was no good. For first night,I asked to change next day,its ok,but they have only one elevator working,so you have to walk long distances from your room till to go to the elevator,staff normal attitude,room has not contained any shower Cap(never I found at any room)
They have shampoo with conditioner only(but I don’t use it),should they have without conditioner,I’m not recommended for my friend to go to this hotel next time.

Leisure Family

8/10

Excellent

01 Feb 2026

Fawzi

It’s a nice place, AMAZING FOOD & great facilities. Rooms are ok i think they could be cleaner with newer carpet and bedsheets, no iron in bedrooms and took more than 2 hours to get one to my bedroom

Leisure Self

8/10

Excellent

31 Jan 2026

John Gill

My room was excellent - very clean and comfortable. The hotel is conveniently located by the airport and provided a shuttle every half-hour which makes it so easy to make those early morning flights.

Self

10/10

Exceptional

28 Jan 2026

MOHAMED

Nice and clean room. Very helpfull staff. with pleasure again to this place. Thanks

Leisure Partner

6/10

Pleasant

27 Jan 2026

Maggie Mankee

Shower head was not working and one electric outlet too. We had to change to another room.

8/10

Excellent

20 Jan 2026

Courteney

The room was a little dated, but comfortable nonetheless. We enjoyed dinner in the Italian restaurant and the breakfast buffet. The location is convenient to the airport.

Partner

8/10

Excellent

19 Jan 2026

Ahmed

I usually stay here when I'm travelling and it is usually superb. This time the hotel was understaffed and overcrowded. There was an issue with the hotel shuttle bus being overcrowded and travellers were left having to wait for the next shuttle 30 minutes later.

Business_and_leisure Friends

6/10

Pleasant

17 Jan 2026

Ken

Room was not very clean, stains on the floor, rust around shower base. Only one set of towels for the two of us. Checkin was OK.

10/10

Exceptional

13 Jan 2026

Scott

Honestly, the sole purpose of my stay was to be extremely close to the Cairo airport. In this respect, the hotel was perfect. The staff was nice and helpful.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Hiren

Average place.

10/10

Exceptional

07 Jan 2026

Wail

A nice hotel. We have not tried their food this time, but it was excellent in previous visits. The restaurant by the pool did not seem to have a specific well-defined schedule. Would be nice to improve on this one. Staff are generally friendly and professional.

Friends_and_family Family

8/10

Excellent

03 Jan 2026

lale

Buffet dinner was perfect

Friends_and_family Friends

10/10

Exceptional

03 Jan 2026

John

Room was great & clean. However, when I messaged the hotel twice about an airport pickup, they did not reply through the Expedia app. Ended up taking Uber. Their shuttle to the airport leaves every half hour. This was super convenient since we checked in very late and checked out very early.

Leisure Family

8/10

Excellent

31 Dec 2025

Ricardo

Room was good. The breakfast buffet was great and different food available in only suggestion would be better toiletries for the room and better waitresses at the restaurant

Leisure Partner

8/10

Excellent

30 Dec 2025

Dawn

Was able to check in early with no charge, We had flown all day so this was very helpful to us. Quick and safe transportation to and from airport. We had good breakfast included in the morning, Clean room and good service.

Leisure Family

8/10

Excellent

28 Dec 2025

Mohamed Asim

Room condition was generally good except for the faulty outer window. This didn't hurt the room's environment due to the working inner window. Good restaurants and great staff. Appreciate the 30-min shuttle service but I only used it on the way back. They can di a better job of explaining how to catch the shuttle bus from the airport, not just to it.

Family_with_children

8/10

Excellent

28 Dec 2025

Asif

Checkin process not organized. Taxi service is a rip off. Charging 10 times the UBER rate.

Partner

10/10

Exceptional

25 Dec 2025

Boriss

The hotel is great if you have an early flight. It is very close to the airport and has a free shuttle bus 24/7 every 30 minutes. There are several restaurants and a bar with good options for food & drinks.

The hotel should have a better regular check up on the bedding - some pillows are quite worn out and don’t look nice. The reception staff could be more customer-friendly too.

Leisure Family

2/10

Poor

24 Dec 2025

Saish

Probably the worst hotel I've stayed at anywhere in the world.
Started off well with the airport shuttle picking us up promptly from the airport. After that it was all downhill.

The room was terrible. The staff had clearly but changed the sheets. There was hair all over the sheets and pillows. The fridge was not working. The AC didn't work. We called housekeeping twice and finally someone came and fixed the fridge. We called a third time for new sheets, they said they would send someone but no one came by.

The bathroom was not clean as well. There were literal streaks of brown in the toilet. Ugh. Terrible experience. We took some time to clean the toilet ourselves. We eventually covered the bed with cloths that we had in our bags and slept. Couldn't wait to check out. Luckily we were there only 1 night.

On the way back, the shuttle was overcrowded and many did not get to board the shuttle despite waiting for over 30 minutes. There was no queueing system, just a free for all.

Other have that, the water pressure was good and breakfast was nice. But would definitely choose Le passage over this hotel.

8/10

Excellent

22 Dec 2025

Amber

We stay here regularly when we have an early departure or late arrival. I consistently choose Cairo Airport Novotel because it’s safe, clean, convenient and good value for money. I also find the staff warm and friendly. The buffet is also decent. Check in and check out has always been hassle free.

10/10

Exceptional

21 Dec 2025

Raneta

Very clean and spacious room. I wish I could have stayed longer.

Leisure Friends

6/10

Pleasant

21 Dec 2025

MARWAN

The breakfast was really terrible

8/10

Excellent

15 Dec 2025

Mehwish

The operators don’t pick the phone.
It’s very challenging to contact them for anything.
The staff is nice.
The place was clean ish.
The breakfast was really good.
Earlier in the morning, it was very fresh.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Marton

Awesome 2 days

10/10

Exceptional

13 Dec 2025

SaadBaher Hussein

Yes

6/10

Pleasant

12 Dec 2025

Mia

Cleaness in room. Dirty carpets and seems it had not been vacumed. Serve at bar very slow regardless few servers being available and hamburgues dish was nothing like the one advertised.

Business

2/10

Poor

09 Dec 2025

David

Novotel canceled my reservation and gave it to someone else. They said I arrived after their check-in window which allowed them to do so…and they didn’t have any additional rooms so I was stuck making additional arrangements on the fly
I did have breakfast there while I waited which was quite good, but hard to enjoy without a room

2/10

Poor

09 Dec 2025

Norah

I just needed a clean room, shower, and bed. The room smelled of cigarettes smoke. It was not clean. I woke up scratching with bug bites. I can’t believe I spent $100 for this. I should have slept in the airport.

Business_and_leisure Self

2/10

Poor

08 Dec 2025

Jorge

Called twice, waited 3 hours, shuttle never arrived, when we arrived to the hotel, we saw 5 shuttle vans just parked there

Partner

6/10

Pleasant

02 Dec 2025

Rahendra

Room is ok for transit but could use more up keep and amenities.

2/10

Poor

29 Nov 2025

Nicola

The room was dirty, the key detector on the outside of the door was hanging off - no plastic cover although it still worked

Half the lights didn't work

An Arabic speaking male person entered my room using a key at 2am. I screamed at him and he left. After that I couldn't get back to sleep because there was a man sitting on a chair outside my room speaking on his mobile and a drill was intermittently being used in the next door room

The worst hotel experience of my life

Leisure Self

10/10

Exceptional

29 Nov 2025

Dorian

Comfortable hotel, with nice staff. It is getting a little old in terms of appearance, especially outdoors, but still i would stay there again

Business

2/10

Poor

21 Nov 2025

nicco

The Mattress, blanket and pillows were old and smelly, covered with fresh sheets and cases, still the bad odour was coming through,
And there was loads hair all over
I only slept there for about 4 hours in the hotel room because I had another flight to catch and was hoping not to become sick
It looked good in the pictures when I booked it online
best to let people know that they get a smelly beds in a good looking hotel.
I will rather sleep on a bench in the airport next
time for 4 hours than paying for a smelly dirty hotel
I do Not recommend this hotel even to my enemies.

Leisure Self

10/10

Exceptional

17 Nov 2025

DEBBIE

We were only one night but it was very comfortable all the way around. Airport shuttle was perfect.

Partner

10/10

Exceptional

16 Nov 2025

Billie

Room was clean, staff was friendly, amenities were nice.

6/10

Pleasant

16 Nov 2025

Eliane

Long wait time to check in, staff not very proficient at multitasking. Hotel was very noisy I was on the second floor and could hear the party on the first floor, other tenants were very loud after midnight, did not get a good sleep. I booked a superior room with a double bed, I was given a room with 2 twin beds without informing me; I was told there is no rooms.

Leisure Self

10/10

Exceptional

13 Nov 2025

Sarah

Very nice place, esp so close to the airport!

Self

6/10

Pleasant

11 Nov 2025

Tom

The breakfast was of really high quality and the pool was really excellent too. You do have to pay extra for the hot tubs which didn't feel as advertised, and the room felt a bit grotty and not that well cleaned.

Friends_and_family Friends

6/10

Pleasant

10 Nov 2025

Chahira

staff needs more training how to access reservation and the correct spelling of customer names

Leisure Self

10/10

Exceptional

07 Nov 2025

Lori

Room was clean, and hotel was nice and close to the airport

Partner

8/10

Excellent

07 Nov 2025

Ghazi

Yes the room was clean the staff was very professional

Business Self

2/10

Poor

05 Nov 2025

Edi

The staff was rude, and non communicative. They gave us a room key for a room that was occupied and we walked in on people, we felt horrible to intrude like that. The staff didn’t even acknowledge it when we came back to the front desk and let them know they gave us an occupied room. They just walked away and came back to type on their computer for 20mins with no updates. They offered a different room with too little beds for our group. After another while they gave us the proper room.

The “non-smoking” floor corridor was filled with smoke and stank of cigarettes.

This was only for a one night stay before a flight but I would not do it again.

Leisure Friends

10/10

Exceptional

03 Nov 2025

Andrew

It was a very short but very good stay, close to the airport, clean and open late.

4/10

Poor

30 Oct 2025

KENJI

Room: so noise, no hot water for the shower.

Self