Name: Burnett Arms Hotel
Address: 25 High Street, Banchory, Aberdeenshire, AB31 5TD, GB

4/10

Poor

15 Jul 2026

Brian

Bathroom in state od dis repair fire alarm hanging off wall cobwebs on stairs leading to room staff using foyer as office bar overpriced breakfast was cooked well but no toast coffee out of machine. I believe it under new management a lot to sort out woul not go back

Partner

10/10

Exceptional

21 Jun 2026

Kevin

Staff great, menu superb, couple of small issues with room, don't listen to bad reviews, value for money 😀

Partner

2/10

Poor

29 May 2026

jacqueline

My husband and have stayed here before and was always nice and welcoming however, this stay was terrible.
The bedroom was unkempt, no toilet roll, bed linen was crumpled had seen better days.
There was one person checking us in, serving at rhe bar too.

I certainly won't be back. We have submitted a formal complaint and looking for compensation.
Please dont book your wasting you well earned cash.
Jacqueline allan

Partner

4/10

Poor

03 May 2026

Daniel

First, the positives: the bar was nice and the food fantastic (really well cooked, tasty and good portions for the price), staff were always friendly and polite, too.

As a pub - no complaints.

However, as a hotel there were definitely concerns and functional issues. If it had been more than one night, we would have demanded a refund and left.

Room/bed: We booked a \"deluxe king room\" that was allegedly a suite, but the reality did not match the description at all. All one room (apart from the bathroom) and the bed was double width, but shorter than normal. The \"coffee maker\" was a kettle and some sachets.

Housekeeping: Not convinced they had been in before we arrived. Bedding was visually clean and not smelly, but not neatly made. An old newspaper was still on the side stand and McDonald's rubbish was still in the bin.

TV: no aerial/digital connection, so we had to sign-in to iPlayer to use it.

Shower: broken. The head could not be adjusted, its cap just came away in our hands, as it was clearly broken and just balanced back in place, and then we realised there was only a dribble of ice-cold water.

We reported the issues and staff did attend the room, but none of it got sorted and an offer to move us to a different room was later retracted because now the whole hotel had plumbing issues...

Pet

4/10

Poor

20 Apr 2026

sharon

Helpful staff, Comfortable bed.

4/10

Poor

04 Feb 2026

Jenny

Room extremely dirty
Shower tray was unclean with dirt at bottom
Corners of toilet and rooms full of dust
Radiators dusty
Window sill and skirting had not been cleaned for months
Moved to a different room-
Spent at least 15 minutes getting the correct key from receptionist - eventually was given a master key since they could not get a key for the room
one light in bathroom not working
Smoke detector missing from roof
Receptionist was pleasant and helpful but requires training
Gentleman on duty told us the reason for the room not being cleaned was that the housekeeper was rushed to hospital the night before but that was not substantiated by other staff
Another member of staff said that the person cleaning the room had only been in post for a month so he was bound to make mistakes!
The gentleman also questioned,infront of other people, why I had bar glasses in my bag - very embarrassing!
I explained that the girl behind the bar who was also the receptionist said to take the glasses with me up to the bedroom
Dreadful experience overall

Partner

2/10

Poor

05 Jan 2026

Taha

Bar wasn't serving alcohol

Friends_and_family Friends

8/10

Excellent

19 Oct 2025

Wink

Would stay again

Good size room and friendly staff. Would stay again

Partner

8/10

Excellent

10 Oct 2025

Gordon

One of the Double rooms was small so they changed the room no problem!!! to big room, great room plenty of space
Thanks

Business Partner

4/10

Poor

24 Sep 2025

Steven

Disappointed

Over booked room so ended up having single bed, TV had no Chanel’s shower had no hot water

Business

8/10

Excellent

14 Sep 2025

Susan

Did the job after we’d been at wedding locally. Clean and tidy and lovely breakfast.

6/10

Pleasant

10 Sep 2025

Shaun

Hotel needs updating
The bedroom was a good size but the bathroom was extremely dirty and I needed to clean myself before showering also as it’s on the Main Street was quite noisy

Business

2/10

Poor

10 Sep 2025

Mrs Wendy A

Rooms were dirty and looked like they had been slept in towels were dirty the whole place smelt terrible.
I could not stay

Business

2/10

Poor

03 Sep 2025

Verified traveler

Awful

\Do yourself a favour and do not book a stay in this place. The outside is grubby, and the inside has a lot to be desired. The room allocated was dark, with only tiny window to the hallway! The bed sheets were clearly not fresh, and not changed after the previous guest, the carpet dirty, and the room smelled badly. The flush of the toilet didn't work. This was the first time in my life when I checked out before even sleeping there.

2/10

Poor

16 Aug 2025

Maria Soledad

The room we had was not a double room, it was more like a single room with a double bed, the room was so small we could hardly move inside.
The whole place in my view was pretty grotty.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Nikki

Very friendly staff. Room was spacious and clean. Breakfast was delicious and cooked to order. Would stay again.

Leisure Partner

2/10

Poor

15 Aug 2025

Verified traveler

Parking scam avoid

Do not stay at this hotel. They will scam you for parking fines even if you try and register your vehicle.

Self

2/10

Poor

23 Jul 2025

Rezan

It was really deit

2/10

Poor

27 Jun 2025

Gordon

Would not go back

Arrived and waited a long time for reception - attitude was less than friendly - very abrupt. Hallways to room smelled musty. Room was like an oven and windows didn’t open. It did have fan but very noisy and unable to sleep with it on. Decor very tired and skirting boards dirty. Asked if possible for earlier breakfast, abruptly dismissed

Partner

10/10

Exceptional

22 Jun 2025

greg

The inn is in a quaint little village. Lovely shop. Walking trails were great.

Leisure Partner

6/10

Pleasant

18 Jun 2025

Rick

Tired Old Hotel

This is an old tired hotel. Although the staff was pleasant to deal with, the hotel did not meet our expectations. The \"chef\" was out sick during our entire stay (3 days) so we could not eat at the hotel, or get breakfast there. Not that big of a deal since there are other options close by, but still disappointing. We were in a room where the shower drain was clogged, and seeing how short staffed they were, we just unclogged the shower drain ourselves (yes I had tools with me on holiday). Since we have stayed at this hotel in the past and enjoyed it, we figured we'd give it another go. But frankly I would suggest you look for other accommodation if you are staying in Banchory.

Partner

2/10

Poor

12 Jun 2025

Gary

On arrival I was told to enter my registration on the tablet at the desk, which I did, now two weeks later I have a parking fine for £100 😡

Business

10/10

Exceptional

11 Jun 2025

James

Hotel is in a great location, check iin was quick and easy , rooms were clean and tidy

Business

8/10

Excellent

11 Jun 2025

Douglas

Good enough to put on early breakfast for Kiltwalk people

Leisure Self

8/10

Excellent

19 May 2025

P

Give it a chance.

After booking and paying found some scary reviews but we didn’t experience any of them. B/fast value £12 each, couldn’t finish mine, good coffee. Bar service good, busy outside seating area. Some noise o/n but to be expected as we were overlooking the High street. Could do with a little attention to detail in room, paper peeling from ceiling, curtains off track in few places.
Parking off street available when checking in

Friends_and_family Friends

8/10

Excellent

28 Apr 2025

Peter

Friendly and clean

Leisure Self

8/10

Excellent

23 Apr 2025

Colin

Good

4/10

Poor

10 Feb 2025

Clive

noisy residents in corridor outside room. thin walls

Leisure Self

8/10

Excellent

06 Feb 2025

Colin

Rooms were great. Staff lovely. I would go back.

10/10

Exceptional

02 Feb 2025

Rodrick

Cool place to stay and eat

People are really Great. We ate at the pub inside the hotel and food was good and service was quick. Rooms were warm and big. Full size tub was cool

Friends_and_family Family

10/10

Exceptional

02 Oct 2024

Stephen

Overnight stay

Work trip with an overnight stay. Hotel was clean and staff pleasant.

Business

8/10

Excellent

17 Sep 2024

Sandra Lee

We loved Banchory and the hotel was perfectly located for walking the town. Lots of independent shops and food choices. Only one night there but would stay there again.

Leisure Friends

10/10

Exceptional

15 Aug 2024

Iain

Good location, reasonable price, friendly staff

Leisure Friends

2/10

Poor

11 Aug 2024

Wai Kwen Nelson

Dodgy Hotel

I booked 3 rooms for attending my son’s wedding. The hotel contacted us 5 days before check in and ask us to cancel the rooms due to over booking. One of my son cancelled and moved to another hotel. I did not. The hotel then cancelled my room 2 days before check in and then said to Hotel.com that I cancelled the room! I had no choice but booked a room elsewhere but cost me a lot of more due to last minute booking.The hotel is not honest. Will not stay again in future

Partner

8/10

Excellent

04 Aug 2024

Etta

Staff are very helpful. Had a meal in the restaurant and it was lovely.

10/10

Exceptional

14 Jul 2024

Angie

We stayed here to enable us to go to family gathering close by. We found the Burnett great value for money and were very pleasantly surprised with our room. It was very spacious, very clean and more modern than expected in an older building. The bathroom was just as nice as those I’ve seen in much more expensive hotels.

We met family and had drinks in the bar which is also very nice. While we did not eat here the plates of food we saw looked tasty.

The staff were all very friendly and efficient.

Leisure Partner

10/10

Exceptional

09 Jun 2024

Diane

Staff were very helpful and friendly. I called in advance to request an early check in as I was attending a wedding nearby. Room was ready for me when I arrived. Room was clean, plenty tea/coffee & milk, bed was comfy. Great value for money. Would definitely stay again. Thank you.

Leisure Self

6/10

Pleasant

12 May 2024

A M

Really dreadful

Party going on until 1am. Then woken up by false fire alarm at 2pm with no apology from management.

Self

8/10

Excellent

20 Mar 2024

Sheelagh

Friendly and cosy

Leisure Partner

8/10

Excellent

25 Feb 2024

Sheena

Very good value, everything we needed for an overnight stay. Lovely breakfast served by a very efficient friendly waitress

Leisure Partner

8/10

Excellent

13 Feb 2024

Ralph

Nice place, good price.

Leisure

8/10

Excellent

03 Feb 2024

Alan

Property a bit dated but very comfortable bed, big bath, nice and warm. No issues with noise despite facing main road.

Leisure Self

10/10

Exceptional

12 Jan 2024

James

We only stayed one night and everything was fine.

10/10

Exceptional

06 Jan 2024

Claire

A lovely central hotel to stay in. Very comfortable, warm and clean room for our new year winter break, night away. Thank you

10/10

Exceptional

11 Dec 2023

Bryan

Excellent stay on a Saturday night while working in the area. Nice wee buzz in the bar area.

Business Self

4/10

Poor

29 Nov 2023

James

Banchory is lovely and has a few nice restaurant options nearby. This hotel has nice staff but needs some work. The bed clearly hadnt been changed, there was mould on the walls and there was no iron in the room deapiate asking for one. The shower was freezing cold for a solid 5 minutes as well.

Business

4/10

Poor

09 Oct 2023

Neil

The room ceiling was dripping, the roof was stained from previous water damage i would assume, wall paper was coming out too

Leisure Partner

10/10

Exceptional

20 Sep 2023

Henrich

Friendly

Good value for money. Staff was helpful and friendly. Room was clean and comfortable. If you looking for a decent place to stay its certainly worth checking out.

Business

6/10

Pleasant

18 Sep 2023

Michael

Outdated

Friends_and_family Family

10/10

Exceptional

03 Sep 2023

Fiona

Golf weekend

Very friendly staff. Great breakfast and room very spacious and bed comfortable. Will use next year.

Friends_and_family Friends

10/10

Exceptional

16 Aug 2023

Bernadine

The rooms were quaint...towels beautifully set out. Staff sooo friendly. Supper was very tasty.

Highly recommended

Leisure Family

8/10

Excellent

07 Aug 2023

Janet

The Burnett Arms Hotel is very friendly and our room had a new bathroom, very well equipped for older people with mobility problems. There is an extensive menu for snacks or dinner in the bar, a range of good whiskies and the breakfast was excellent.
The only little snag was that the fishcake was cold... but the staff quickly put that right, with apologies.

Leisure Partner

6/10

Pleasant

26 Jul 2023

Verified traveler

Nice hotel but poor and expensive food

Nice room. Comfortable and clean. Good condition despite lingering smell of smoke everywhere from catering staff sitting outside in the car park smoking. Not a great (or hygienic) first impression.

Do not recommend eating here.Disappointing and pricey. Had two bland and poorly presented meals. Dry overcooked scampi and chips presented alone on plate without peas - had to ask waiter for them as they were included (£14) and a steak pie which was really a plate of grey stew with lots of ( frozen? tinned?) carrots and a circle of pastry on top (£17) We enjoyed an overall pleasant stay in this nice inn, but in my opinion don’t bother with their food

Friends_and_family Family

8/10

Excellent

09 Jul 2023

Verified traveler

Good location and nice place.

Good place to stay. But no hot water in the evening of my stay, apparently the result of the immersion heater being switched off. Good food.

Self

10/10

Exceptional

02 Jul 2023

Lynne

Lovely room excellent value enjoyed our night there

Leisure Partner

10/10

Exceptional

30 Jun 2023

Douglas

Definitely stay again

Leisure Partner

8/10

Excellent

23 Jun 2023

James

All in all - it was fine.

It was fine, seemed a bit short staff. But slept like a baby (in a good way) and enjoyed my stay. No complaints.
James

Business

8/10

Excellent

27 Apr 2023

Timothy W

Clean and large rooms, mattress seemed in need of replacement. Other than that a great place to stay, staff was very helpful. Great breakfast.

Leisure Family

6/10

Pleasant

03 Apr 2023

Verified traveler

Overnight stay

Difficult to score as didn’t eat or drink anything in the hotel. Just left our bag and left as attended a wedding in the same town. Did however get checked in early so that was very helpful and staff were very pleasant

Partner

10/10

Exceptional

31 Jan 2023

Andy

Nothing was too much trouble for the staff and it made for a very enjoyable stay. Lovely food too. Will definitely be back.

Partner

8/10

Excellent

26 Jan 2023

yakub

it was perfect and friendly service.

Business

10/10

Exceptional

17 Aug 2022

Robin

Great staff and amazing food

Leisure Family

6/10

Pleasant

08 May 2022

Ian

Service disappointing and breakfast disappointing

Leisure Family

2/10

Poor

25 Apr 2022

Jacqueline

We were very disappointed to learn when we arrived at the hotel that they didn’t have our booking. I booked it through your site in January and I received two emails confirming our booking !!! We were there for a wedding and were very lucky to get another hotel at short notice but it was much more expensive so we weren’t too happy. Again we are very disappointed with your website and the handling of our booking 😢

Leisure

2/10

Poor

24 Apr 2022

Lesley

Although we had checked in earlier we were unable to gain access to the hotel after returning from a wedding. Phoned emergency phone number on the front door but no reply.
Slept in the car until early morning and safe to travel home.

Leisure Partner

8/10

Excellent

02 Feb 2022

John

Excellent bar and restaurant staff.
Bedrooms clean and in good order
V good value for money when booked through Expedia

Leisure Pet

10/10

Exceptional

13 Jan 2022

Michael

Great place

10/10

Exceptional

28 Dec 2021

Michael

N/A

Business

8/10

Excellent

27 Dec 2021

Andrew

Clean and comfortable

Very clean, comfortable and warm. The staff were friendly and helpful. Due to covid they were thin on the ground (no receptionist but the bar staff doubled up) and no breakfast was available, but that didn't both us at all in this stay.

Partner

10/10

Exceptional

20 Dec 2021

Mrs Mary

I enjoyed my stay at the Burnett Arms Hotel. The staff were very friendly and helpful. I ate dinner there twice and enjoyed my meals. Being in the heart of the High St it was simple to walk around the variety of local shops. The bus stop into Aberdeen is also very close by, so an enjoyable bus ride into the city to explore.

Leisure Self

8/10

Excellent

13 Dec 2021

Fiona

Good value for money

Stayed at the Burnett Arms while attending a nearby wedding; the hotel was very good value; clean and convenient with helpful staff. They went out of their way to give us an early check in for the wedding and sort out any queries we had. I would definitely recommend.

Partner

4/10

Poor

03 Nov 2021

Stuart

Bed hadn’t been made when I went to my room, dangerous broken handle on show door, leather headboard all scratched and unsightly.
Food poor.

Business Self

4/10

Poor

16 Oct 2021

William

No housekeeping

Stayed 4 nights, and due to covid no housekeeping or fresh linen unless you pick it up yourself from reception. Very inconvenient - fresh towels could be left in the room each day. No in- room tea or coffee provided.

Business

2/10

Poor

03 Oct 2021

Neale

Although Expedia took our money and acceptrf the money my employee was told pre arrival that there was no room available due to technical error by Expedia and was then put in a neighbouring and inferior hotel with uncomfortable bed. Not much fun after driving for 15 hrs.

Business Partner

4/10

Poor

01 Oct 2021

Karen

Hotel is a shadow of past times. Needs updating. Bed was clean. Bathroom functional. Two tv controls none of which operated the tv- handyman sourced the correct one. Dining room not in use, breakfast was served in reception area on tables too small for the purpose.The handyman also worked as receptionist, waiter and cooked and served the breakfast. The scrambled eggs were unusual- ? made with powdered eggs. Morale of the bar staff appeared low as they were having a conversation with a previous employee. The AA 2 star rating does not reflect the true picture- needs reviewing.

Leisure Partner

10/10

Exceptional

22 Sep 2021

paul

Lovely hotel

Had. Lovely overnight stay. Room was spotless and bed very comfortable.

Partner

10/10

Exceptional

20 Sep 2021

J

A super Hotel

A nice hotel helpful friendly staff. Food was excellent. We were returning guests and will do so again the upgrade to bedrooms a nd bathrooms was amazing.

Partner

10/10

Exceptional

14 Sep 2021

Allan

Booked for a walking trip along the deeside way

Very handy hotel right in the middle of Banchory. Nice bar and good options for breakfast. Reasonably priced. Would be happy to stay again.

Self

8/10

Excellent

12 Sep 2021

Verified traveler

Clean and spacious room, comfy bed and good shower. Nice quiet room at far side of hotel away from bar areas. Very good value, attractive building, helpful and friendly staff

Partner

10/10

Exceptional

16 Aug 2021

Cameron

First Class !

Very friendly hard working staff.
I had a very good stay, and would certainly go back.

Self

2/10

Poor

10 Dec 2020

Verified traveler

the hotel was closed when I arrived

Business

4/10

Poor

10 Aug 2020

Verified traveler

No front of house to check in or check out. Never received requested hair dryer or coat hangers but the 2 dead light bulbs on arrival were eventually changed. Rooms were not serviced at all on at least 2 days and no one to complain to. The bar / restaurant staff were the only ones that did provide a reasonable service. If not for them the rating would have been terrible.

Leisure Friends

10/10

Exceptional

19 Mar 2020

Elizabeth

Going above and beyond

Fantastic liaison between one of my friends and the manager when I was caught out in a poor comms area. The manager sent a 'rescue taxi' and great thanks are due him and Ivor (the taxi driver). Breakfast was excellent and the waiter could not have been more attentive. A thoroughly professional team.

Self

8/10

Excellent

14 Jan 2020

PAUL V

Very nice location, plenty of parking and nice room.
Friendly staff

Business

8/10

Excellent

21 Oct 2019

Shirley

Lovely stay

Had a lovely stay overnight at the Burnett. Only downside was loud chatting outside in the early hours of the morning that woke me up. I would stay again

Business

8/10

Excellent

21 Oct 2019

Verified traveler

Nice location on the High Street. Lovely food . Hotel a bit dated but very clean.

Friends_and_family Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

Prompt service. Courteous staff. Hotel nice and clean.

Friends_and_family Family

10/10

Exceptional

11 Sep 2019

Verified traveler

The staff were very helpful,the room was large the bathroom was excellent bigger than most.Would not hesitate in recommending this accommodation

Leisure

6/10

Pleasant

03 Aug 2019

GypsyQ

Check in was slow since the manager was working the restaurant as well, so we had to wait 15 min. But he was very helpful with luggage since there are several stairs and no lift. The property is old but clean. Some of the lighting did not work well. Room was warm for sleeping but there was a small fan that helped a bit. We got an early start in the morning 630 and the reception area was not staffed. We were not able to get out to the parking lot with luggage so had to move all luggage to the front & go out that entry. Someone did show up around 7 & she was helpful with luggage. I would have thought that if breakfast was served @ 715 someone would have been in the reception area before that. All in all, it was average at best. Staff was kind!

Leisure Family

8/10

Excellent

26 Jul 2019

Melissa

Lovely staff & meet all how needs , lovely location

Family

10/10

Exceptional

09 Jun 2019

Verified traveler

Staff were friendly and fun. The food was excellent. Close to many sites in the area.

Leisure Family

6/10

Pleasant

16 May 2019

Gareth

Noisy but good food/service

Could clearly hear the noisy bar area from my room just above until 12:15 when they then decided to move the furniture around (I assume chairs onto tables). Evening meal was very nice and with prompt service. Breakfast service and food was very good and set me up for a busy day.

8/10

Excellent

06 May 2019

Verified traveler

Central location. Quite old building. Bar very busy on Saturday night. Bus stop outside

Friends_and_family Partner

8/10

Excellent

01 May 2019

Verified traveler

Staff!!!. Anthony went above and beyond to help us with bags and anything that we needed. Friendly staff all around. Maya was also very nice to us and we all enjoyed talking with her. Would recomend highly.

Leisure Family

8/10

Excellent

29 Apr 2019

Jacqueline

Good location, big room and clean.
Easy checkin and checkout

Leisure Partner

8/10

Excellent

17 Apr 2019

Heather

Comfortable accommodation, lovely staff.

On our arrival, the receptionist was very welcoming & we were soon settled into our rooms. The rooms were very comfortable & well serviced daily by a lovely & friendly member of staff. Rooms facing the front of the hotel do tend to experience noise from local buses which stop & wait right outside - from 5.15 onwards. Last bus seems to be around Midnight. Not a big problem for us & we soon became accustomed to the traffic noise. Banchory is still fairly vibrant with some lovely shops, restaurants & bars nearby. Bar & restaurant prices in the hotel are similar to others, coffee served in reception at any time. The hotel has a good Wi-fi service which pleased the boys.

Family

8/10

Excellent

11 Mar 2019

Verified traveler

The room (27) that we were in was a bit cramped. The angled ceilings caused me to crack my head a couple of times.
Couldn't get all Freeview TV channels.

Leisure Family

10/10

Exceptional

31 Jan 2019

Marlene

Night away

Have stayed here before , check in/out was so quick and friendly. Got luggage taken to the room. Room good size, clean and everything we required. Had snack at night which was plentiful and tasty. Would stay here again.

Family

8/10

Excellent

28 Jan 2019

Verified traveler

Very comfortable room but ee eere rather cold. Extra blankets sorted this out and it was fine.

8/10

Excellent

13 Jan 2019

Verified traveler

Nice hotel, good food, comfy bed and clean room. Dog friendly too so our furry children were welcome.