Italy
, Lake Garda 
Catherine
The staff here is stellar! My husband was getting medical treatment at UCLA during most of our stay. The front desk, West Restaurant and the valet service took care of me well. Examples: I needed a champagne flute. Not only did West Restaurant give it to me, the glass was chilled. I needed some information and directions to closest tobacco shop, they assisted me. My Lexus convertible can be difficult to start, and each valet was patient and treated her with love and care.
The rooms are comfortable and cozy with excellent views. I had all that I needed as far as drawer and closet space, ironing board, ice bucket, towels and toiletries. I lounged by the pool, and ordered room service as needed.
There were several times that I had to use the stairs rather than the elevator to return to my room because the elevator got stuck on higher floors. I also had difficulty on my floor with one side not wanting to return to the lobby, so I would get out and press the button for another elevator. Even though it's not necessary to tap your room key to go to the lobby, sometimes this option allowed me to return to the lobby.
An excellent choice. It was convenient to Santa Monica, 405 and 10 freeways when I ventured over to Melrose Arts District for dinner, and for the drive home.
I would recommend this hotel. They understand service, they are accommodating, patient and will go out of their way to make your stay comfortable and pleasing!
The rooms are comfortable and cozy with excellent views. I had all that I needed as far as drawer and closet space, ironing board, ice bucket, towels and toiletries. I lounged by the pool, and ordered room service as needed.
There were several times that I had to use the stairs rather than the elevator to return to my room because the elevator got stuck on higher floors. I also had difficulty on my floor with one side not wanting to return to the lobby, so I would get out and press the button for another elevator. Even though it's not necessary to tap your room key to go to the lobby, sometimes this option allowed me to return to the lobby.
An excellent choice. It was convenient to Santa Monica, 405 and 10 freeways when I ventured over to Melrose Arts District for dinner, and for the drive home.
I would recommend this hotel. They understand service, they are accommodating, patient and will go out of their way to make your stay comfortable and pleasing!
