Best Western Plus Elmendorf Hotel / San Antonio

2/10

Poor

27 Apr 2026

Tomas

We were woken up to the blaring sound of the smoke detector. When I notified the front desk I was just told "we will let management know".

8/10

Excellent

25 Apr 2026

Olga

Goog

Family_with_children

10/10

Exceptional

23 Apr 2026

Adam

Best time I've ever had I was treated like family when we left our stay we felt we were leaving home thank y'all for your hospitality and for treating us like family loved the stay God Bless

Family

10/10

Exceptional

20 Apr 2026

Raquel

We had a great stay. Staff was very friendly and very welcoming. From the front desk staff, kitchen and cleanings ladies . Everyone was so nice and friendly. Hotel, room, everything was so clean. We do recommend this place.

Friends_and_family Family

8/10

Excellent

17 Apr 2026

malissa

All good

Partner

8/10

Excellent

13 Apr 2026

malissa

Breakfast was okay. Not alot of choices. The staff in charge of this area was rude and turned TV off and ran guest out of area. It advertises common area but guest werent allowed to justvsit around and enjoybthe food nor company.

Partner

2/10

Poor

09 Apr 2026

John

Room NOt clean. Sink dirty. Bathtub dirty. One was cloth. Hand towel and bath towel for 2 guests??? Hair dryer filthy. Bed linen not fresh.
Not offered compensation forany discomfort.

Partner

6/10

Pleasant

06 Apr 2026

Ella

(3 Night Family Stay)
The rooms were okay only issue was it did not have enough good lights, room was dark .. Also the walls are very thin .. The bathroom smelled very bad, & the toilet had a bad smell as well ...

The breakfast was not my favorite & my daughter hated it unfortunately.... There was only sausage , egg , waffles , toast , bagel .. & only 2 type of cereals .. I traveled w children so was hoping to have at least froot loops etc & just more variety to choose..
Overall I do not think I would stay here again ....

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Marissa Frias

Great stay

10/10

Exceptional

26 Mar 2026

Keith

The hot breakfast was fresh, tasty and different each day. The staff were all friendly and attentive. The room was clean. Will definitely stay here again when in town.

Partner

10/10

Exceptional

25 Mar 2026

Sonia

The rooms were decent and spacious. Comes with a fridge and microwave ,dryer, Ironing board, they do have a washer and dryer. There free breakfast in the morning good selections to choose from , free wifi . Staff was very friendly and attentive. There are a couple of food places you can go to eat that are very close. You can probably walk to them if you wanted to. Saw some deers and an armadillo at night.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Willie

Bad customer service.

Family_with_children

8/10

Excellent

20 Mar 2026

Catholic

internet was down

Friends_and_family Family

4/10

Poor

18 Mar 2026

Adah

Phone in room was not working — fully disconnected and non-functioning. Don’t expect late checkout either. Daytime manager was rude when we raised issue of the phone not working.

6/10

Pleasant

16 Mar 2026

San Juanita

Staff was friendly, breakfast good, but our bummer was the smell of the room and restroom, dirty stained blankets.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Melissa

Very quiet

Friends_and_family Friends

10/10

Exceptional

13 Feb 2026

Greg

Clean, quiet, hot breakfast and helpful staff.

Business

6/10

Pleasant

10 Feb 2026

Rosemary

I normally don’t complain, the room was fine, I was in Elmendorf tx because my sister only had a few days to live, we were staying up late to be with her, the house keeping staff kept coming into the room at the door asking if we were ready, I told them at 11:00 but it kept happening. I truly really liked everything else.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Yusuf

S

6/10

Pleasant

09 Feb 2026

Ahad

It was average,

10/10

Exceptional

07 Feb 2026

Robert

Very virtuous

10/10

Exceptional

06 Feb 2026

Jessica

It was clean and staff was amazing

Partner

10/10

Exceptional

05 Feb 2026

sandra

Great service

2/10

Poor

02 Feb 2026

William

Low water pressure. Dangerous metal on bed frame resulting in cut ankle. Inadequate heating system. However, breakfast was good.

10/10

Exceptional

28 Jan 2026

Nelly

Everything great room with a little wrappers here and there but that was the only thing everything else was great.

Partner

4/10

Poor

27 Jan 2026

Nicholas

Carpet has bad old smell and only had cold feet r warm water only with below freezing temperatures outdoor and asked for a hot shower so I can get ready for work early in the morning and didn’t hear back from them until like 3 hours after I was at work and had too shower with cold water with 20 degree wheather outdoor

8/10

Excellent

26 Jan 2026

Bernardino

Thank you

10/10

Exceptional

22 Jan 2026

Robert

This was our second time staying at this hotel. The room was clean and the bed was comfortable. The breakfast was super with many choices. Desiree is very efficient with keeping the area clean and always stocked throughout the time. The owners are very friendly and accomodating to our needs. Also the cleaning staff are very friendly and also very accomodating when you ask for anything. Even though the property is a little hard to get to especially at night because of the semi trucks that park along the route to the hotel the grounds are well taken care of clean. The best part is the wildlife that can be seen both day and night. At any time of the day it is not unusual to see deer or bucks feeding by the side of the road or at the back of the property. Even pheasants can be seen at times. We would highly recommend this property. They are in the process of renovating rooms as well and those rooms are really nice. We love how they recognize us each time we are there!!! We will be back!!!

Partner

10/10

Exceptional

16 Jan 2026

Berta Alicia

No complaints great stay

10/10

Exceptional

08 Jan 2026

Charles David

Fresh breakfast and plenty of it.
Could use a healthy food selection

Business Self

10/10

Exceptional

02 Jan 2026

Brian

It is a very good place to stay. We are in a handicap room on the third floor. The bathroom is large but to get into the shower, you have to step over the side of a bathtub. The bathtub has a retractable seat & adequate hand bars. It is not as handicap friendly as it could be but it is doable using caution.

Leisure Partner

2/10

Poor

01 Jan 2026

Karalee

.

2/10

Poor

01 Jan 2026

Randy

Room got us sick, some kind of smell!!!

2/10

Poor

30 Dec 2025

Mayra

I left the first night that we stay there. It wasn't safe. Two cars were stole that night. I asked for a refounf and hotel management didn't want to give me my money back and expedia couldn't do anything. Horrible experience with both of them.

Leisure Family

8/10

Excellent

26 Dec 2025

Rachael

The beds were uncomfortable but it was clean and cool.

Leisure Family

10/10

Exceptional

23 Dec 2025

Edward

Room was very nice and clean.

Business

8/10

Excellent

03 Dec 2025

David

Its a budget hotel but fine - breakfast could be better

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Keith

We stayed for 7 nights. The room was clean and comfortable. The staff was friendly, professional and accomodating. It was a good location for us to visit with family who lived 7 minutes from the hotel. The breakfast had some hot choices but were mostly the same every day.

4/10

Poor

28 Nov 2025

Eugene

The tv/remote wasn’t working, tried to call the office, the phone didn’t work either. Went downstairs, only one person on duty with a lot of people checking in, so I waited to tell him my problem, to which he said he would try to come up and look at it. To his credit, he showed up, unfortunately by then we were sleeping. Breakfast was a bit crowded, not a lot to choose from. They close the dining at 9:00 am, and they make sure you know that they are closing. The access road is usually filled with 18 Wheelers parked every which way, you won’t see that in their brochure. The service people are very helpful, it was the lack of service people that was concerning.

Leisure Family

10/10

Exceptional

22 Nov 2025

Karen

Good place to stay

Leisure Family

10/10

Exceptional

22 Nov 2025

Jennifer

The staff at the front desk was a great help when we had a couple problems checking in.

2/10

Poor

17 Nov 2025

Joseph

Morning Update: at 9 am the housekeeper just opened the door and walked into my room while I was in the shower. No knock first. No warning. I hadn’t checked out. How does any establishment think this is ok?!

I showed up 39 minutes before check-in started. Was told I couldn’t check in without paying an extra $30. This is after I had already upgraded to the most expensive suite they offer. The room was ready, so it wasn’t a matter of them not being able to check me in. They just wouldn’t without me paying them extra money. I refused, 10 minutes of sitting in the lobby and then I could magically check in without paying the $30

Also, the wi-fi is terrible, very slow. Speeds are - 6 Mbps down/1 Mbps up

I’ve never stayed at a place that sells you a room with a blocked window.

But wait, there’s more! The coffee machine still had dirty grounds left in it. I guess they don’t clean the rooms between guests.

Also, let’s not forget the elevator, there’s only one and you’ll spend minutes waiting for it every time you use it.

4/10

Poor

16 Nov 2025

Tim

I reserved the room with my Discover card; they said I hadn't paid yet and had only made a reservation with a different card. Took a few minutes to get it figured out. The room is poorly lit and the floors are sticky. We have stayed here previously, and it was a much better experience.

10/10

Exceptional

14 Nov 2025

Christopher

Noce place

8/10

Excellent

13 Nov 2025

Robert

Nice room. Neighbor woke me uo 2 or 3 times, too loud.

Self

10/10

Exceptional

11 Nov 2025

Antonio

Good

Partner

8/10

Excellent

02 Nov 2025

Hector

Coffee

Leisure Self

10/10

Exceptional

29 Oct 2025

Luis

Clean rooms staff all of it

Self

10/10

Exceptional

29 Oct 2025

sarai

The lady that did breakfast was so nice and kept everything clean. Such nice person

Leisure Family

10/10

Exceptional

28 Oct 2025

Thomas

I love the hospitality the cleaners and customer service Rekha was amazing thank and I will be back

4/10

Poor

28 Oct 2025

Steven

The room had goad heads in multiple locations meaning the carpet was not vacuumed. The fridge had 1 leg missing, when you open the door the fridge would fall out of the cabinet it was housed in. Avoid staying in room 210. We believed the family of ownership was living upstairs. We had to call multiple times because of noise. We believe there was a kid upstairs who was running back and forth. Around 11pm we called and asked the front desk to help communicate they were being loud. The front desk seemed to know exactly what we were talking about assuring it would stop. 30 minutes later we had to call again because it didn't stop. We were hoping the guest checked out so we could sleep better the next day, but it was the same. The kid was up at 5:30am running back and forth.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Alfredo

Breakfast- was good.
Surrounding area- the place is clean, but outside the area is dirty due to truckers leaving trash and used motor oil after servicing their trucks.
Other than that place is nice. Dont let the outside the Property keep you from staying here. Its also very quiet. Thats a plus. Noise is minimal. Thank you Best Western.

Business_and_leisure Friends

8/10

Excellent

19 Oct 2025

Oscar

Decent place to stay at. Other that running out of juice and drinks. Over all was a good place to stay at.

Business_and_leisure Family

6/10

Pleasant

18 Oct 2025

Latoya

I had a long trip and had to wait 15 minutes before before someone came to the desk!

Leisure Family

10/10

Exceptional

18 Oct 2025

Juan

Great stay

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Luis

Clean room staff is great

Self

10/10

Exceptional

16 Oct 2025

Gerardo

I’m looking for the next stay in a few weeks!

Leisure Self

10/10

Exceptional

14 Oct 2025

Priscilla

It was as ok

Partner

2/10

Poor

14 Oct 2025

Lizbeth

Our room was definitely not cleaned upon arrival. There was visible trash, dirt, and hair all over the sheets, and the room had a very unpleasant odor. I asked to be moved to a different room, but I was told there were no other rooms available. The front desk attendant kindly came to change the sheets, but while I waited in the lobby, I noticed about five other guests arriving to check in with no one available to assist them — it was clear the hotel was short-staffed.

Before leaving, I attempted to take a shower, only to discover that the hot water wasn’t working. At that point, I decided to book another hotel. Overall, it was a very disappointing experience.

Friends_and_family Friends

6/10

Pleasant

14 Oct 2025

Johan

Very frindly staff i have been coming here for years. It's a very quiet unique hotel. It's definitely worth it for the price. They got a nice hot breakfast egg and sausage.
Corn flakes bread coffee.You name it they got it

Business Self

10/10

Exceptional

12 Oct 2025

Yasin

Excellent establishment with good team members and friendly staff room was very comfortable as well breakfast was good though I did not see any muffins or anything for kids a whole lot but not bad either. Parking was easy area was safe. I also use the fitness area which was good as well. Overall a good stay

Leisure

10/10

Exceptional

11 Oct 2025

Pedro

Great

10/10

Exceptional

11 Oct 2025

Pedro

Great

10/10

Exceptional

10 Oct 2025

Luis

Clean

Self

2/10

Poor

04 Oct 2025

Warren

Stinks like mold even my eyes hurt left early go the other way fast also rude service from

Self

8/10

Excellent

01 Oct 2025

James

Clean room

Self

10/10

Exceptional

29 Sep 2025

victor

clean room great staff and receptionist was great help

Friends_and_family Family

2/10

Poor

19 Sep 2025

robert

Staff laying around in lobby
Lady doing breakfast did a good job

Leisure Family

6/10

Pleasant

15 Sep 2025

Roger

disappointed

The TV remote batteries were dead. A small dirty towel was left on the shower bar. Shower doesn't work properly. 50% comes out of the shower head, the rest comes out from the faucet. We have stayed here every year on the way to the Rio Grande Valley. Have not experienced so many problems before. The breakfast was good though.

Partner

2/10

Poor

10 Sep 2025

Luis

Smelly and the n friendly

Attended at check in was not very friendly, hardly spoke. Hotel lobby and hallway smelled bad, the room smelled bad. Check out was the same. No very friendly at all. Will not be staying at this hotel again.

Business

8/10

Excellent

08 Sep 2025

RUEBEN

Would stay again

Breakfast was great! The only real issue we had was when I went to turn the shower on the handle fell off. I believe the smell was just all the humidity in the air.

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Esmeralda

Pool was amazingly clean, quite rooms, beds were very comfortable and ac was awesome!

Best place ever ❤️ loved the breakfast 😋.

Definitely coming back!

Thank you for the great hospitality.

Leisure Family_with_children

8/10

Excellent

28 Aug 2025

Leticia

This is a good hotel for an in and out kind of trip!

Business Partner

10/10

Exceptional

04 Aug 2025

Ismael

It was amazing. The room was super clean and the bed was like sleeping on a cloud. Exceptional stay

Self

10/10

Exceptional

03 Aug 2025

Josh

Inside good, outside bad

Leisure Family

2/10

Poor

30 Jul 2025

dharmender

Horrible experience of my life .. the bedding material was filthy specially the comforters, see the pics attached. Sent an email to the property manager as front desk asked us but no response from her. Finally we asked front desk that we want to talk to her during our check out and she make us to wait for at least 10 min and finally showed up. And then told us that oh these are downy comforters and it’s weather that shows colors like this and I use the same at my home too. OMG.. horrible explanation . No courtesy at all.. Stay away from this filthy place if you feel hygiene is a priority..

10/10

Exceptional

24 Jul 2025

Georgiana Dawn

Best stay ever...

I absolutely have nothing negative to say about this Hotel, the Front desk staff was absolutely amazing as well as the Housekeeping staff, it is possibly the most organized, great smelling as well as quiet Hotel I have been at to date...
I would give it a 10 star rating of it were available.

Business

6/10

Pleasant

22 Jul 2025

Jennifer

Horrible service!

We were forced to rent a second room because the staff refused to work with us and allow me in before the rest of my party arrived. The weather was horrible with flooding roads and they had no compassion. I will never stay here again the front desk and manager were deplorable, ungracious, and not helpful for two single ladies traveling in a storm.

Business

6/10

Pleasant

20 Jul 2025

Travis

The parking is awful and one night the manager actually came running out telling us to park in a different spot. The next night our truck had the back window busted out and I saw a couple of other places in the parking lot with auto glass on the ground.

Business

8/10

Excellent

20 Jul 2025

Ryan

Clean, pool was pretty good, staff was good

Family_with_children

4/10

Poor

20 Jul 2025

Valarie

Never again

Would not stay here ever again there was no washclothes in the bathroom. I called the front desk and I had to go down stairs to ge them instead of the front desk bringing them to me. The sheets on one bed was dirty. There was something sharp on the floor instepowd on. Pubic hairs in the shower.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Rae

it was good

10/10

Exceptional

02 Jul 2025

Verified traveler

Very quiet and very clean

Very quiet, staff very polite. When im in the area i will stay again. Excellent water pressure too

8/10

Excellent

25 Jun 2025

Francisco

I booked this hotel based on the pictures on the website but upon arrival I felt so unsure of how our night would go. The place is a bit hidden from everything. If I could I would’ve canceled but I had already paid. It wasn’t unsafe at all. Night went by smoothly.

8/10

Excellent

23 Jun 2025

Edward

Almost perfect !

Only negative I can say is that in the fitness room the All one gym machine was broken with cables poking out everywhere.

Business

6/10

Pleasant

23 Jun 2025

Scott

My room smelled like mold. There was a mouse in room 206. There was hair everywhere. I would not stay here again.

Leisure Family

8/10

Excellent

23 Jun 2025

MARCOS

We had a great stay

Friends_and_family Family

4/10

Poor

21 Jun 2025

Sara

There are holes and stains on the walls. The breakfast was acceptable but the room itself is below average. I should’ve expanded by budget and stayed somewhere else if I knew the room would look like that.

Business_and_leisure Partner

6/10

Pleasant

21 Jun 2025

kolawole

Very clean but breakfast terrible

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Steve

It was clean

Leisure Partner

2/10

Poor

18 Jun 2025

Maxim

Don’t ever stay there I have made a mistake and I booked 2 rooms the hotel is so cheap that they never gave me my money back they only promised but never did besides that the hotel was very nasty yucky looking ugly cheap hotel. I would not recommend staying there not just because of the money. It’s just a cheap hotel. I would never give him even a one star

2/10

Poor

14 Jun 2025

Sonia

As soon as we walked in the front lobby had a horrible smell. I thought to myself it’s probably just me give it a chance. Walked into my room bed skirt had stains all over. Took a shower and on the tub walls there were shaving stub hairs. Over all it was a very unpleasant experience. I’m sorry but I will not stop there in the future.

10/10

Exceptional

13 Jun 2025

Jose luis

G

4/10

Poor

09 Jun 2025

Laura

The service was great. Especially the breakfast lady. But the 2nd floor hallway smelled like poop and the rooms smelled like mold.

Leisure Family

8/10

Excellent

06 Jun 2025

Pete

No convenient restaurant in local vicinity.

Leisure Family

6/10

Pleasant

03 Jun 2025

Aaron

Smelled like mildew

Business

6/10

Pleasant

28 May 2025

Debra

San Antonio was at or near 100 degrees for our entire stay. The hotel lists a pool as part of their amenities but the pool was filthy and not usable. Members of my party were very disappointed by this.
The bed frame had sharp hooks that protruded from the sides and scratched our shins and the mattress wobbled because it didn’t fit the frame properly.
The bathroom was adequately clean. All that said, we will not be back.

Friends_and_family Family

10/10

Exceptional

27 May 2025

Louis

Delicious Breakfast buffet, clean rooms, cold AC, Free Wi-Fi and lots of satellite cable channels

Friends_and_family Family

10/10

Exceptional

27 May 2025

Alvaro

Location was just minutes away from the family gathering