Name: Best Western Plus Palo Alto Inn & Suites
Address: 12507 SW Loop 410, San Antonio, 78224, US

10/10

Exceptional

17 Jul 2026

Luis

👍👍👍👍

Friends

2/10

Poor

12 Jul 2026

Noly

Terrible and unprofes

10/10

Exceptional

11 Jul 2026

Tricia Gladys

breakfast menu was good and fresh, they have brewit machine. Did not look at gym. The room was clean but I do think they need to deep clean their carpet was bare foot and my feet got dirty from the carpet not from outside.

Family_with_children

10/10

Exceptional

10 Jul 2026

Trine

N/A

8/10

Excellent

07 Jul 2026

DeWayne

Good clean room and good breakfast and service

4/10

Poor

05 Jul 2026

Amit

Our check-in was at 3 pm, but we didn't get into our room until 5:40 pm because it wasn't ready. After a long day of travel, that was pretty exhausting, and I've never had that happen before.

The microwave in the room was super old, like from the 80s, with a manual dial that didn't even work. The glass plate inside didn't spin because it looked like an aftermarket add-on. The AC, though, worked but not effective in the summer heat. The carpet was old and definitely needs to be replaced.

Our room keys stopped working twice, so we had to go all the way down to the reception to get them reactivated. The guy at the front desk in the evening wasn't very friendly either. My elderly parents had to wait every time, which was just pathetic!

Family_with_children

10/10

Exceptional

05 Jul 2026

David

Great stay

Family_with_children

2/10

Poor

04 Jul 2026

Jesus

Nada, les hablamos en la noche que el aire acondicionado no enfriaba y solo dijeron que los desconectara y volviera a prender y lo hicimos y no enfrió. Pero tampoco tenían otra habitación. Pasamos una noche sin dormir por el calor

Family_with_children

10/10

Exceptional

30 Jun 2026

Mary

Excellent lunch and clean

Family_with_children

6/10

Pleasant

28 Jun 2026

Kevin

Rooms smelled a bit like fake air fresheners. Our first room's A/C was broken and the bath tub was leaking. The front desk host immediately apologized and ended up giving us 2 replacement rooms (b/c they didn't have any rooms with 2 separate beds) which was really awesome of them to respond that quickly. But overall, there were some stains on the carpet. Breakfast was good. The hotel is in the 7 out of 10 range.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Leslie

The main reason I booked this room was the fact that there was a suite setup. In the photos you see a couch and two double beds. This was perfect for my teenage kids that don’t like to sleep together. Upon arrival the staff informed me that that room was sold out and I need to contact Hotels.com because there’s nothing they can do. I showed him the pictures and what I thought I booked, and he didn’t care. We had no luck to take the room since it was non refundable and he reassured me it wasn’t. The room was super hot (AC was out) ,and looked like it had been broken into before as the trim was cut up. There’s bleach stains all over the carpet in the hallways .The side of town it’s on isn’t the most desirable. I was lucky enough to be able to move rooms about 10pm when the nice evening gentleman showed up. The bottoms on the elevator on the third floor were inoperable so you had to take the stairs or hope someone was getting off on your floor.There are plenty of hotels for the price in San Antonio that would be better imo.

8/10

Excellent

28 Jun 2026

Tina

The only bad thing with our room was our bathtub was peeling and the shower didn't have much pressure. But overall everything was great! Cold a/c in the rooms but not in common areas. Cleaning staff were very friendly. Front desk lady was tired and didn't act like she wanted to be there. But everyone has bad days and maybe that was hers. Nice breakfast and attendants. Hot tub wasn't working after we called and was told that it was.

Family_with_children

6/10

Pleasant

25 Jun 2026

joe

Rooms were clean just the gym and pool were not up and running.

Partner

8/10

Excellent

23 Jun 2026

Todd

Clean rooms and an overall nice experience

8/10

Excellent

23 Jun 2026

Jymmi

Excellent customer service, good breakfast options.
Always nice to come back to a freshly made bed every day, and very pleasant experience overall.
Price point was great for the above par service and facilities.
Only let down was some out of order gym equipment, and broken hot tub.
But even then, the lukewarm hot tub was nice to relax in while my family swam in the pool.
Loved that it’s an indoor pool!

Partner

10/10

Exceptional

22 Jun 2026

Alejandro

Excellent

Self

6/10

Pleasant

21 Jun 2026

Geovanna

The hot tube was not working at all and the water was freezing in the indoor pools. The pool was had grime and wasn’t kept very clean. The staff was kind, but the amenities disappointed. Breakfast goes fast and the bread was not replaced enough to meet the demand. Couldn’t get the AC to be in a comfortable temperature. It was either freezing blasted on, or we had to turn it off completely.

Family_with_children

4/10

Poor

13 Jun 2026

Lenin

The pool area was freezing they had ac full blast in the indoor pool area

10/10

Exceptional

01 Jun 2026

damon

Don’t usually do reviews. I decided to this time because the guy at the service desk went above and beyond helping me with the TV. Had an issue with it and he rectified it and was very cordial and nice about it. He was the epitome of a good service rep.

Partner

10/10

Exceptional

31 May 2026

Valentin

Comfortable bed, clean room and clean public areas.
The hot breakfast was fresh and hot with lots of variety. Ready to please several different tastes.
Area feels safe. We were grateful to see in the parking lot, at 2:30 in the morning as we returned from our event and the after party, that security was out checking the parking area when we arrived. We felt very comfortable, and everything was clean, and organized on both the inside and outside of the property.
Staff provided very good service and were attentive to our needs.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Lisandro

Goog

8/10

Excellent

27 Apr 2026

JUDITH

The staff was excellent, the breakfast super good. The gym and the hot tub wasn’t working. The fire alarm sounded very loud 2 times later night.

Friends

10/10

Exceptional

13 Apr 2026

Karen

Excellent

10/10

Exceptional

12 Apr 2026

Edith

Love it

Family_with_children

10/10

Exceptional

30 Mar 2026

Jose

Breakfast was hot and good and love the convenience

10/10

Exceptional

27 Mar 2026

Mario

Very nice and clean hotel rooms and staff was friendly will be staying again on next visit. Convenient to shopping and food. Also a very short travel to Gruene where we visited.

Partner

10/10

Exceptional

25 Mar 2026

Gloria

None

2/10

Poor

24 Mar 2026

bernadina

They only clean it twice

Family_with_children

8/10

Excellent

22 Mar 2026

David

Clean suite, Good breakfast, friendly staff!

Family

10/10

Exceptional

17 Mar 2026

Melissa

Staff was very nice. Elevator did not work during the stay though. No phones in the rooms and no smart tv. Other than that they had a nice breakfast. Beds were comfortable. Nice area. Had a wonderful stay in San Antonio

8/10

Excellent

16 Mar 2026

Aida

Clean room, friendly staff, and spacious room. Shower head not so great. Back parking lot has a shady area where I assume homeless hang out though nothing happened to our cars.

Friends_and_family Family

2/10

Poor

15 Mar 2026

michael

Elevator keep not working the hot tub didnt work all weekned. Couldnt even get into enjoy the pool with family.

Family

8/10

Excellent

15 Mar 2026

Kay

The hotel and our room were very clean and comfy, except for a couple of pieces of someone else's hair on our bathroom floor and noise from a nearby highway while we slept. The staff was friendly and accommodating; however, I noticed a guest received a welcome bag, but we didn't. Oh well, maybe they were special club members. I didn't have the hotel's breakfast, but my family members did and enjoyed it. The coffee which was served all day was good, and the lady who prepared the coffee and breakfast was very kind and friendly. The location was quite a ways out if your traveling from the north, but somewhat convenient to the Riverwalk. Overall the stay was good for the price.

Family

4/10

Poor

09 Mar 2026

Marleth

Ac was not cold enough, 24 gym had all equipment out of order, elevators were out of order and there was gunshots outside

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Marcy

.

8/10

Excellent

01 Mar 2026

Zeylord

Good breakfast, friendly staff, clean rooms and hallways. The TV in my room was kind of funky as it emitted only shades of red light.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Roni

Clean, friendly staff, convenient to restaurants.

Partner

10/10

Exceptional

22 Feb 2026

IMELDA

Room weas clean and comfortable.

Partner

10/10

Exceptional

21 Feb 2026

Veronica

Staff was very welcoming

8/10

Excellent

19 Feb 2026

Javier

Clean room and had a ceiling fan.

Self

8/10

Excellent

18 Feb 2026

Monica

Clean room, staff was polite and friendly, great food, pool was freezing.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Pascual

The room was not that clean. There was trash under couch. The tb was not working with the normal controller. The setting where switch to one we

10/10

Exceptional

10 Feb 2026

MARIBEL

Room was very spacious and clean. Overall a great stay.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Victor

Clean and affordable

8/10

Excellent

29 Jan 2026

Jackie

Stayed in 2 Queen bedroom with sofa bed. Easy check-in $50 deposit. Clean spacious room. Big TV. No coffee maker in room but plenty of coffee downstairs tasty and strong with flavor liquid creamer options. Great breakfast variety eggs etc. Would recommend.

8/10

Excellent

08 Jan 2026

Brandon

Evrything was fantastic

Leisure Self

10/10

Exceptional

05 Jan 2026

James

Stay was very nice

2/10

Poor

29 Dec 2025

Cynthia

This hotel is old, outdated, and poorly maintained. I had one reservation for two rooms booked together. When my son arrived around 4:30 p.m., he requested both room keys, but the front desk clerk told him I would have to pick up my key personally, despite both rooms being under the same reservation.
After I arrived and received my key, I went to Room 207. The key did not work, forcing me to return to the front desk to have it re-scanned. Once corrected, the key worked. Upon entering the room, we immediately heard water leaking from the bathroom; the shower was clearly leaking. The room was also hot, stuffy, and had a strong old odor. I attempted to use the wall thermostat, but it was completely nonfunctional and displayed nothing. I then turned on the window AC unit and set it to 66°F before leaving for a quinceañera, assuming the room would cool down.
When we returned, the AC had shut off and the room was hot and muggy. I turned it back on and left briefly to get food. Upon returning again, the AC was off once more. I called the front desk to report the issue and asked if someone could check it. The clerk told me to reset it myself and stated no one was available until the next morning. I requested to be moved to another room.
We were relocated to Room 320, where the AC worked; however, the bed was extremely old and sagged badly in the center, making it very uncomfortable. This has been the worst hotel experience I have had in my 52 years of staying at hotels

8/10

Excellent

19 Dec 2025

Thomas

Comfortable place to stay

Leisure Family

8/10

Excellent

17 Dec 2025

Sandra

Our only problem was that our room keys wouldn’t work and we had to keep getting them reset in the lobby. A long way from our room.
No hot water one evening.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Jo Ann

Room was nice but there was no hot water to take a shower.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2025

Jesus

Love it very nice people working there

10/10

Exceptional

07 Dec 2025

Maria

Rooms smelled and was very clean

8/10

Excellent

26 Nov 2025

Erika

Room was clean and smelled good. Breakfast was also good. The area around the hotel didn't look too good, but we didn't have any problems. The hot tub wasn't working, which was a big disappointment.

Friends_and_family Family

2/10

Poor

16 Nov 2025

Melinda

We had to change rooms three times. We had issues with the A/C unit that nearly caused a fire in our room, the second room the door did not lock from the outside and the third room smelled of mildew. There were no working amenities, i will be seeking a refund.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

David

Roon cool

8/10

Excellent

09 Nov 2025

Margarita and Gregory

The tv picture was distorted and color was off. We tried adjusting the settings, but nothing worked. We were already settled in so didn’t want to ask for a new room. I also don’t like having to pay $50 up front for incidentals and wait for reimbursement. We will need to follow up on that on my credit card statement. Seems like they could just have the card on file in case payment is needed like other hotels do.

Partner

6/10

Pleasant

08 Nov 2025

Kristian

No it was gross

Partner

10/10

Exceptional

02 Nov 2025

Michael

Very clean rooms, polite staff and plentiful breakfast.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Paula

Great stay

2/10

Poor

28 Oct 2025

Rudy

The gave my room to someone else know that my room was payed and I had called and they confirmed that it was all set. And that cause I had booked I. A week advance 😡

Business Family

6/10

Pleasant

27 Oct 2025

Arturo

The fact that staff has to tell you that they are not responsible for vehicle damage, that means there are issues!

Leisure Family

10/10

Exceptional

27 Oct 2025

esther

We had a wonderful stay room was clean and ready. Beds were comfortable and we enjoyed it.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

rocio

Love this place I wish they put back the beans lol

Business

4/10

Poor

20 Oct 2025

frank

No in room coffee any more according to front desk, Room from air conditioner smelt of mold, causing alergies, phone did not work in room. ,I liiked fresh ground coffee bean individual cup maker in breakfast area, (except no decaf choice) . Liked Yougurt machine.

Partner

8/10

Excellent

14 Oct 2025

Sofia

This is a solid hotel if you need to stay on the far south side to travel to Somerset and Poteet but also want to be convenient to San Antonio. I have stayed here before and would stay here again. Everyone was very nice and the rooms are good sized and clean, and breakfast was better than I expected it to be. Good coffee, too.

Leisure Self

6/10

Pleasant

14 Oct 2025

Christopher F

There was only one set of bathing towels which we didn't notice until we got out of the shower. Most places have 3 sets.
No small wash cloth towel either.

Leisure Partner

8/10

Excellent

22 Sep 2025

Thais

The beds was so comfortable I will stay here again

Business

10/10

Exceptional

21 Sep 2025

Henri

Perfect

Business_and_leisure

10/10

Exceptional

19 Sep 2025

Ermelinda

Place was clear, staff were polite and quiet

8/10

Excellent

17 Sep 2025

Abiel

Stay was good but the area does not look safe.

Leisure Family

8/10

Excellent

06 Sep 2025

Brittani

It was ok.

8/10

Excellent

04 Sep 2025

Cooper

Dark around entrance. Strange people hanging about.Only one choice of restaurant within walking distance - Jack in the Box.

4/10

Poor

23 Jul 2025

Juan E

It has a humidity smell elevator was not working did not have apple or orange juice on breakfast they said machine was broke…😏!!

Leisure Family

2/10

Poor

20 Jul 2025

Brenda

Elevator not working, room dirty, restroom dirty, room had a bad smell.

Leisure Family_with_children

2/10

Poor

18 Jul 2025

Kristine

Hotel Stay
When we arrived our room was suppose to be on the 4th floor, however the elevator was out of service. Isaiah who was working the desk said there were no 1st floor rooms so we had to had to go to 2nd floor which would have been fine however I requested specifically a first floor room as my husband has MS and uses a mobility scooter to get around. We had no choice but the leave the scooter in the car and make the hike up to the 2nd floor.
When we went down for breakfast the following morning the gentleman behind the counter asked what floor we were on, we told him. He said he was going to \"block off\" a first floor room for us when we got back later that day the room had been given away. Isaiah felt awful and had asked a guest who had just arrived a few minutes prior to move to the 2nd floor. The guest so graciously complied. Next thing we know we are in a different room on the 1st floor that had been used and not cleaned.
The Ice machine on 2nd floor was out of order, soda machines were all out of order, and had to walk up to 3rd floor for ice
Had to ask for clean towels, used towels on floor in bathroom, also needed to an ask for new pillowcases as the pillows had been slept on.
2nd floor room was nice and big and handicap accessible, this room was much smaller with no couch.
Not one time did our room get cleaned even though we put the clean sign on the handle. We never saw a single room being cleaned.
Very disappointed with this stay

Partner

10/10

Exceptional

11 Jul 2025

Noel

Stayed with kids, room and restroom was clean, no issues at all , all the staff was super friendly, the breakfast was good , the area is safe & plenty of restaurants around , about 25 mins away from six flags so that wasn’t bad, they also have an indoor pool so that was a very convenient since it was raining 2 of the 3 days we stayed

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Miriam

AC was very good, it was clean, and they had good breakfast. Check in lady was polite. Things that we didn’t like but wouldn’t care much if they wouldn’t charge high, for the price we pay we would expect things to work. For instance, the elevator did not work, the sod machine and the orange juice dispenser was also out of order. Either fix it or don’t charge too much.

Leisure Family

2/10

Poor

03 Jul 2025

Rose O

Elevator broken for the 3 nights, microwave broken the second day no repair, short of towels. had to walk the stairs. very bad experience.

Business Family

4/10

Poor

02 Jul 2025

Harold

Elevator out of order. Shower leaked causing high humidity in room. Sheets felt moist.

10/10

Exceptional

30 Jun 2025

Gabriel

Not bad. A nice place on thr Southside of SA Super close to available event spaces and etc.

Business_and_leisure Family

4/10

Poor

29 Jun 2025

Curtis

It was terrible when we got there no elevator service we were on the 4th floor with medical conditions no towels in the room 3 night stay and no room service was offered atcany time we asked for towels the first night the young man stated he had to give them to someone else who was griping we only received towels one day out of a three night stay

Friends_and_family Family

2/10

Poor

28 Jun 2025

Verified traveler

Could do better

First check in was easy, rooms were spacious, and Bkfst was good. Cons elevator was broke and we were not informed. Stairs and hallways were dirty and hot. One bed and blood on the comforter and there were NO TOWELS. Literally one torn up towel and no washcloths. Luckily I keep extra because the hotel were all out. What an inconvenience!

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

James

Great staff, fair value room quality, 4/5

Elevator didn’t work, upstairs room had a dirty bathroom but Isaiah made up for it quickly and was attentive and friendly with a genuine interest in making the stay pleasant-

Business

4/10

Poor

22 Jun 2025

Paul

Elevator is out. Seems from other reviews it has been out for a while or is at least a frequently recurring problem. The carpeted stairwell smelled like urine. The first room we were checked into had a broken toilet seat and the tv remote didn’t work (not battery related, the buttons were mostly inoperative). A few dead cockroaches around the room in areas that had not been vacuumed.

The second room we were booked into had a constantly running hot water stream coming out of the tub tap (not dripping, running). Again, the floor cleanliness was questionable. The AC fan would only operate on low. It cooled the room but only marginally. The refrigerator started leaking sometime during the first night.

We stayed there. It wasn’t the worst. The owner needs to do a top down renovation of all the floor coverings and fix all of the ongoing maintenance items.

The staff was very friendly and professional as they probably have had to deal with the same complaints for years now (based on other reviews claiming the same conditions).

Leisure Family

10/10

Exceptional

22 Jun 2025

Michelle

Room was clean; employees friendly; awesome breakfast. Area is a little sketchy, but overall we felt very safe. Lots of fast food options nearby as well as an Olive Garden.

Leisure Family

8/10

Excellent

18 Jun 2025

St

Nice soa could have been warmer

Business_and_leisure

10/10

Exceptional

30 May 2025

rocio

Love it here

Love staying here for the beans for breakfast and the comfy beds

Business

6/10

Pleasant

29 May 2025

Nigel

Didn’t like the place at all

10/10

Exceptional

28 Apr 2025

Mathew

My stay was pleasant and the rooms were always cleaned by the staff. All the staff that i encountered were friendly and helpful.

Business Self

10/10

Exceptional

16 Apr 2025

Victor

Great choice.

Clean and comfortable room. Complementary breakfast was excellent.

Business

10/10

Exceptional

15 Apr 2025

rocio

Comfy bed and delicious breakfast

Love staying in this hotels, breakfast available is soooo good. Beds are comfortable. Super clean. Parking is safe

Business

10/10

Exceptional

14 Apr 2025

Maribel

Stores and restaurants at walking distance

Family

10/10

Exceptional

14 Apr 2025

Ana

Enjoyed our stay. This was our second stay and no compkaints.

Leisure Family_with_children

10/10

Exceptional

05 Apr 2025

Alondra

Will definitely be staying here again

Leisure Friends

10/10

Exceptional

03 Apr 2025

Cynthia

The staff

Leisure Partner

2/10

Poor

29 Mar 2025

Stephanie

Everything that could’ve gone wrong during our stay, did. They did not think to notify guests of their elevator issue, were not initially sympathetic to my wife’s disability issues stating there was nothing lower than the third floor they could offer until we got Expedia involved. Then put us in a second floor room that had a malfunctioning fire alarm that woke us up at 2:30 AM. Then the room we were in had a dirty tub but we didn’t want to bring it to their attention because we already felt like everything was too much. The property literally has a homeless camp behind the dumpster by the jack in the box (in pretty much the same parking lot, a 1 minute walk), which I believe (speculation) is the cause of all the car break ins people review about. I would never stay here again.

Leisure Family

4/10

Poor

21 Mar 2025

Vincent

Got to hotel and was told the elevator didn't work. I would have appreciated knowing this information before booking but now we are here. I needed to rooms close to each other and was told the only rooms that fit my request were on the 4th floor. We did get a discounted rate for the inconvenience. In the room there was no hot water, the closet mirror was cracked, and the toilet leaked onto the bathroom floor. On the outside, the side security door did not require a keycard, giving access to anyone. While the staff was nice, the hotel needs some work.

Business Family

4/10

Poor

17 Mar 2025

Carla

At check in, I waited for 15 minutes because no one was at the front desk. The elevator broke during my stay so we had to take the stairs to the 3rd floor. And on three different occassions, our keys had to be reset because it stopped working. The staff was kind but the hotel itself needs some TLC.

Leisure Family_with_children

10/10

Exceptional

04 Mar 2025

Christobal

Front desk was great very helpful since this was a last minute check in because we were evacuated because of the fires but the girl in the front desk was so helpful with extra blankets