Name: La Quinta Inn San Antonio Lackland
Address: 6511 West Military Drive, San Antonio, 78227, US

6/10

Pleasant

03 Aug 2026

James

Television didn’t work, shower was small and old,
AC didn’t work well

2/10

Poor

03 Aug 2026

Patrick

TVs barely worked changing channels, outlets barely worked, bubbles in paint in shower holes in shower.

6/10

Pleasant

03 Aug 2026

Rose marie

this is an old motel 6..

2/10

Poor

31 Jul 2026

Jessica

The outside of the hotel looks terrible and the sheets was nasty with poop stand.
I was visiting my son in the military.
The whole place is awful! Disgusting

The toilets was nasty and the outside of the hotel was bad and not clean.
A lot of ppl was very disappointed

10/10

Exceptional

31 Jul 2026

DANIEL

Great stay

8/10

Excellent

26 Jul 2026

WAYNE

I arrived to find my two rooms booked were in separate buildings. I booked one for adults and one for kids so that would not work. The desk clerk allowed me to cancel same day with no charges. Expedia refunded the money. Would definitely try to stay there again knowing they would make things right.

8/10

Excellent

25 Jul 2026

Celine

Clean room

2/10

Poor

21 Jul 2026

Armando

I didn’t like that I was billed two times for one night and they were supposedly trying to recover my money but it wasn’t going through. They sure did scam me. But I have made a labor review report and someone will be reaching out to this particular motel. Supposedly my credit card didn’t get authorized on their behalf but I was billed for it in my bank statement two times.. never again at a La Quinta by windham.

Family_with_children

4/10

Poor

19 Jul 2026

Matt

Poorly maintained

Family

4/10

Poor

18 Jul 2026

Cheyenne

I would not recommend staying here, even though it's close to base nothing worked in the room. The fridge was stinky and didn't work. The blow dryer didn't work. The shower and ac leaked. The faucet was barely hanging on. The volume on the tv didn't work and we could barely hear it.

Family_with_children

6/10

Pleasant

18 Jul 2026

Donna

Had to wait over 12 hours for tv remote. Stayed 3 nights 4 days they didn't change linen. Housekeeping was sorry. It's convience to the Air Force Base was excellent.

Family

10/10

Exceptional

13 Jul 2026

david

Everything good

4/10

Poor

13 Jul 2026

Diana

Mediocre, cheap, not a great area. Not freshly cleaned.

Self

4/10

Poor

13 Jul 2026

Hay

Not much to say.

Partner

8/10

Excellent

07 Jul 2026

Jose

I got what I paid for when it came to the room

Self

6/10

Pleasant

07 Jul 2026

Juan

Place was OK for price we payed,could use some up - grade

Partner

2/10

Poor

07 Jul 2026

MARTHA CATALINA

The hotel room smelled terrible and the air conditioner was super loud and dripped water everywhere, I honestly stay there because it's pet friendly but there were lots of people in the pool getting drunk and playing loud music after the designated time and no one came to ask them to lower their voices or stop being so disruptive.

Pet

2/10

Poor

05 Jul 2026

Aaji Baba

this is not a 3 star property we got fooled by the rating from expedia, room was stinking and lots of small insects and oven was with left over food from previous guests. Very horrible experience

Family_with_children

6/10

Pleasant

03 Jul 2026

Asencion

Was there for Air Force graduation and the room was right near the base; which was a great benefit. The room was clean and accommodating. When I checked in, I was told breakfast would start at 4 am due to the graduation, but when I got there at 4:15 breakfast was not out, just coffee.

Friends_and_family Family

2/10

Poor

28 Jun 2026

kisha

People in the pool all night. Door was broke at the bottom so got all kinds of bugs ( roaches, knats). No internet service.Please don’t go by the pictures they are miss leading. No families should have to go through what my family had to endure for 2 days. So disappointed.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Steven

Didn't get the room that was reserved. This will be the last time I give my business to La Quinta. Small shower area. Look like someone spit chewing tobacco on the upper corner of the door by the hinges. Arrived at check in time 3pm room was already taken. It was a handicap room. That's it for us.

Family

8/10

Excellent

25 Jun 2026

Amy

Good place for a quick pit stop!

Friends

10/10

Exceptional

24 Jun 2026

Amina

.

Friends

6/10

Pleasant

22 Jun 2026

Jerald Dean

The room was excellent except for the size of the shower. The outside looks rundown and bad. The room was super nice and totally remodeled.

Partner

4/10

Poor

21 Jun 2026

Joseph

It is what it is. I wanted a place as close as possible to the AF base and this is what I got. It’s not a hotel, it’s a motel where your door opens directly to the outside. I will say the room and bed were clean and well kept. The shower was extremely small and you can’t adjust the shower head. There was no TV. The tv turned on, it’s just there was no cable, not even basic antenna channels. The AC worked fine and the room was kept cool. So I guess for the money and being located right next to the base it served its purpose. I didn’t have to spend much time in the room at all, being at Lackland most of the time. As far as needing a place to sleep this motel served its proper function. However, the overall exterior of the place was an absolute dump. The pool, and not that I was expecting to enjoy a pool at the La Quinta Inn, was a total swampish s***hole. It made for a festival of mosquitoes and bugs.

Self

4/10

Poor

20 Jun 2026

Gabby

The room smelled musty and moldy when we got there, so much so that we had to go out and buy things to make it smell better. At breakfast, when I went to get juice for my niece I looked under and saw thick residue which I thought was just from the juice drying to one side after so many uses. I wiped it with a napkin to be sure and discovered that not only was it thick dried on residue, there was also mold in the spout. I reported it immediately and the man on duty took the spouts off and said he’d get the cleaning crew to clean it. Lastly, but certainly not least, there was a dead cricket (or cricket like bug) next to the tub with dust covering it.

Family_with_children

2/10

Poor

15 Jun 2026

Alfonso

The room it was terrible.

Family_with_children

2/10

Poor

26 May 2026

Sandra

Roaches

Family_with_children

8/10

Excellent

26 May 2026

Myriam

Good

4/10

Poor

26 May 2026

Natalia

Very worn down, room was not clean at all.

Partner

2/10

Poor

23 May 2026

flor

The photos don't reflect the reality of the hotel. The sheets were old and stained, dingy towels, moldy bathroom and dusty, and the building was very old. We arrived at night, tired after a 10-hour drive. It was very unpleasant having to look for another hotel at midnight.

Family

2/10

Poor

22 May 2026

Marlene

This place was disgusting. The toilet didn’t flush, the beds looked like they were just made after the last guy left. The doors were difficult to open and close. This place is run down. We didn’t even stay but 10 minutes before we left and found a different hotel. I wish I took pictures, but I just wanted out of there.

Family

2/10

Poor

18 May 2026

Emylee

It was terrible. the parking lot was full of pot holes, the staff was unfriendly and rude, and the room was horrendous. i had to go get a new hotel somewhere else. there were dead bugs everywhere, and what i assumed to be black mold on some of the outlet covers. the bath tub/shower area was nasty, and i felt as if i couldn’t go barefoot in my own hotel room. i even found mouse poop right in the middle of the room, not even hidden from the cleaners or anything. Please avoid this place. I normally don’t care about crappy hotels, but i physically could not stay in this one. PLEASE save your money and look anywhere else!!

Self

4/10

Poor

15 May 2026

Monika

This place is very rundown. I was originally given a room in a building very far away from the office, it didn't have an ac unit in the summer in South Texas and instead a huge hole to the outside. I went back and asked for a different room and was given one with an AC. WHEN did an AC unit become optional? The sheets were clean, but everything else was worn, the walls were needing paint, there were bugs crawling (i killed 2), there was a TV but no remote to turn it on. The only plus was it's very close to the base and because there weren't very many guests, it was quiet. I would not stay again even though it was cheap. Hopefully, they're in the process of renovation

Self

8/10

Excellent

09 May 2026

Nancy

AC worked amazing!! Couldn’t get the TV to work. Loved the convenience to Lackland Air Force Base. Parking was right in front of the room. You can hear the planes at night, didn’t bother us but just be aware.

Friends

10/10

Exceptional

09 May 2026

Lucille R

Clean rooms a little older properties very quiet area

Pet

6/10

Pleasant

07 May 2026

Neal

This place gets the job done for the price. The room was clean but the exterior needs a lot of work.

Friends_and_family Family

6/10

Pleasant

07 May 2026

Alexandra

Clean rooms. There was leak on the ceiling and hitting the bed near the AC.

Friends_and_family Family

6/10

Pleasant

01 May 2026

Delbert

If you are here to see your family member graduate, it’s as close to the base as you can get inside of rooms look better than the outside. Great for the price but if you want a nice place with amenities, keep looking.

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

Margarita

The room didn’t feel clean, the bathroom had hair on the tub

Family

4/10

Poor

25 Apr 2026

Chungmin

Sound from A/C was very loud.

Partner

10/10

Exceptional

24 Apr 2026

Virginia

.

Family

2/10

Poor

15 Apr 2026

Yadira

This property was the worst ever. The bed sheets was black and nasty the bathtub has mold and the room smelled like mold. Property was a mess and everything was stained. The front counter was not responding to the rooms and i left and got a refund. While i was getting my refund 4 other families that had just gotten there returned to the office to get a refund as well. I had never seen such a nasty hotel in my life!

Family_with_children

2/10

Poor

11 Apr 2026

Elia Antonia

Unsafe area and disgusting

Self

6/10

Pleasant

07 Apr 2026

Clarisa

Nice for a 1 night stay

Family_with_children

2/10

Poor

23 Mar 2026

Joycelyn

On business. This hotel is awful. Dirty bed dirty restrooms. Staff was rude the area is in safe… we did not stay seen the room and checked out

Partner

10/10

Exceptional

22 Mar 2026

Luis

We liket it was good experience everybody was friendly its a good and nice experience nice to be in there 👍👍

Family_with_children

8/10

Excellent

22 Mar 2026

Edna

Was ok, was clean.. friendly!!

2/10

Poor

21 Mar 2026

Danna Kate Sotelo

Rooms were dirty. There was dirt all over the floor, my family also stayed in different rooms and their bed sheets were stained and so we’re some of our towels. The shower had some grime or something in it doesn’t look like the rooms get cleaned up in my opinion. When we arrived we had one already opened shampoo bottle in the shower, the hair dryer also wasn’t working I was going to call them but the room phone wasn’t even connected but the worker ended up bringing us a new dryer and shampoos. I’d recommend somewhere more neat and clean/sanitary. I was expecting at least what we saw in the pictures when booking and for it being a “nice” place to stay near the base it was the complete opposite respectfully.

Family_with_children

6/10

Pleasant

21 Mar 2026

Monica

Every time I needed to access my room, I would call front desk to come and let me in because the keys I was given, never worked at all, and the would also drill out the batteries to make it work

2/10

Poor

20 Mar 2026

Vicente

Dirty, run down, but if you’re heading into Lackland, might be the best option as it is literally across the way.

Self

6/10

Pleasant

20 Mar 2026

Guelynne

Good location for family members who needed to be for air force Lackland two days graduation ceremonies. Need to change some things like the shower probably needs to adjust the water pressure. Anything else is good

Friends_and_family Family

4/10

Poor

18 Mar 2026

Vianey

Very dirty rooms (stained walls, floors, and sheets, dead bugs in the wall art and in the corners of the room) and the property itself is run down and dirty with trash everywhere. The doors are broken and difficult to open/close.

Family

4/10

Poor

16 Mar 2026

Brandon

Still had open shower bar in room. Breakfast was very small in choices and promptness

Family_with_children

6/10

Pleasant

15 Mar 2026

Rosalyn

I don’t like to complain but what you see in the picture is not what you get when you get there. The first night was a nightmare because I wasn’t feel safe thinking that someone can open the door and the Entry Door Flip lock was broken. The property has potential but need maintenance.

Partner

2/10

Poor

15 Mar 2026

Beverly

Room dirty. No phone, door hard to close, didn't feel safe.

Self

6/10

Pleasant

14 Mar 2026

Karen

I was very disappointed with the room first the bath room didn't smell good it smell like pee on the floor and around the bath tub had mold i got two beds the first bed i notice the sheets weren't cleaned the sheet all the way to the bottom ones the room need to be air freshener .The only reason why i book this place it was near to the air force base .They need to improved on the toilet make sure its cleaned properly and check the linens.

Self

4/10

Poor

12 Mar 2026

Victorine

I saw a dead cockroach,

Partner

2/10

Poor

10 Mar 2026

Jerry

Probably the filthiest hotel I’ve ever stayed in.

4/10

Poor

08 Mar 2026

Christa

Rooms are not stocked. And by that I mean I couldn't even get a paper cup for my coffee, which was only decaf anyway. I didn't get the room cleaned at all one day (not by request) and had to ask to towels. The pool is bone dry. The shower is smaller than the size of my refrigerator (NOT an exaggeration). No hair dryer. Trash and broken glass in the parking lot. Comically small breakfast options. Not even any coffee in the lobby. The AC was exceptionally loud. There were dirty linenes left outside for over 24 hours. Honestly the whole experience was pretty wild. May be close to Lackland, but would advise to stay pretty much anywhere else and drive a few minutes more.

Partner

2/10

Poor

07 Mar 2026

Junko

We've stayed at La Quinta before and it was great, but this time it was terrible and terrifying. We will never use at La Quinta ever again.

Partner

10/10

Exceptional

05 Mar 2026

Pete

Great place to crash for the night. No noise or disturbance. They should work on the swimming pool. was shocked to hear that they now require deposits because they never asked me for that in the past. But it is what it is. Still, I would keep staying here over and over again.

Self

4/10

Poor

04 Mar 2026

Pearl June

I was expecting a much nicer hotel since this was a La Quinta. It was not clean, it was falling apart and the beds were horribly uncomfortable.

Family

2/10

Poor

03 Mar 2026

Lucas

The towels hanging on the towel holder literally looked like they had dried blood on them. There was small debris on the bed. The shower base was encrusted with what looked like years of lime build up. There were stains on the sheets. There was a smoke detector mount with wires in it and I could not find the actual smoke detector. Outside, the \"EXIT\" red lighted sign was smashed and a dystopic flashing light was going non-stop. The whole place was gross. What made me really upset was the place they went me to was a separate building. The front building looks nice. When I checked in, they had me cross a bridge and go to a separate, totally crappier set of buildings behind the front building that looked much older and nastier. Totally gross, the grossest I have ever stayed in. I didn't bother to contest it because I had to be in that location and had no time to lose sleep due to an early event.

Self

2/10

Poor

27 Feb 2026

Juli

The shower was basically a broom closet. And grubby the chaulk way moldy black mold I went to dollar store and bought bleach and shower mats to even get in it and all of

Family

2/10

Poor

21 Feb 2026

Elizabeth

Disgusting, the room was dirty when we got there and there was roaches in the room. It was so bad that there was a roach on my six month old baby. I had to freak out on the front desk. It was disgusting and it looks rundown and there’s a lot of homeless people living under the bridge right next to it.

Family_with_children

8/10

Excellent

20 Feb 2026

Martin

.

10/10

Exceptional

17 Feb 2026

Erica

Clean rooms very comfy 10/10

4/10

Poor

15 Feb 2026

Normand R

No: blankets on bed, had to ask for them
No ice
No hair conditioner
Only 1 small individual use shampoo for two people.
Water pressure in shower poor
Felt run down
Staff were good, one misconstrued what I was requesting

Leisure Partner

2/10

Poor

14 Feb 2026

Mark

Staff was good but the room/beds are disgusting

Business Friends

2/10

Poor

08 Feb 2026

Robert

NO HOT WATER!

Leisure Partner

10/10

Exceptional

06 Feb 2026

Nequoia

Friendly staff. Clean room.

Leisure Self

2/10

Poor

04 Feb 2026

John Mack

Tried 3 different rooms problem each one ended up getting a different hotel.

2/10

Poor

04 Feb 2026

Darielys

rooms were not habitable , doors broken into, showers didn’t work so well , and cleaning staff only went there once during my stay , room wasn’t clean when i got there

Business

2/10

Poor

03 Feb 2026

Rafael

I was given a dirty room. The room had been used. Dirty sheets had been removed and placed on the floor. Pillow cases and comforters had also been placed on floor.

Self

6/10

Pleasant

30 Jan 2026

Moises

👍

10/10

Exceptional

26 Jan 2026

Juan Antonio

Good rooms!

8/10

Excellent

23 Jan 2026

Alexander

The room was clean. The service at the front desk was good. For the price paid, it was fine.

4/10

Poor

23 Jan 2026

Mary Ann

Tiny almost unusable shower and bathroom, hotel was very run down and needs major maintenance and upgrading.

Leisure Partner

6/10

Pleasant

21 Jan 2026

Charity

This is an older motel that has tried to update to make it look nicer than it is. The room was okay, but had lots of noise from other rooms and outside.

Excellent location if going to Lackland AFB.

Leisure Family

2/10

Poor

18 Jan 2026

Paulene

This property does not look the same online than it does in person. Very dirty, broken door and did not shut all the way, TV did not work, and phone in the rooms don’t work. Location was very convenient to the Air Force Base. Other than that, I would not recommend to anyone.

Leisure Family

4/10

Poor

16 Jan 2026

Tashari

The first room I was offered had stained sheets, the floors & bathroom was dirty, and the ceiling cracked & chilling!!!

Friends_and_family Family

6/10

Pleasant

12 Jan 2026

Tonya

the majority of staff ok

2/10

Poor

12 Jan 2026

Patrick

Family booked three rooms.Two rooms had filthy bed sheets, pillowcases, toilets and floors. We were moved twice more and ended up cleaning our own dried urine toilets with provided cleaning supplies bprovided by the hotel.
Shuffling to other roo

Friends_and_family Family

2/10

Poor

10 Jan 2026

Frank

The best thing I can say about this place is, the location was wonderful for getting on and off of the base. Other than that, a few newer amenities but most of the place is rundown. Sink didn’t drain, no lamps, floor is dirty, no telephone, made service only came when asked. And wasn’t even clean at check in, other than sheets and towels.

Leisure Family

8/10

Excellent

07 Jan 2026

Jacob

Room was decent, lots of stains and stuff on floor and walls but overall not too bad. The fridge was also really dirty and I think there was a smell coming from it. Luckily we didnt have anything to put in it. Super close to base so if youre going for a BMT graduation it is very convenient.

6/10

Pleasant

06 Jan 2026

William

Parking lot holes, A/C and heat was good,

Business_and_leisure Friends

2/10

Poor

30 Dec 2025

Jan

Parking is easy, door was hard to open with the keycard, fridge full of molds, the bed and the shower were full of hairs.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Anantkumar

bad old rooms. Dirty bathroom. And blankets. Never staying in laquita again.

The breakfast was not refilled even when asked. And then they closed it.

Friends_and_family Family

2/10

Poor

28 Dec 2025

irvin

We arrived and the room was dirty, the bed had too much hair on it, probably pubic hair, the sheets were very stained, we informed reception and they refused to change our room or give us a refund, so I had to go to another hotel and pay for another room

Friends_and_family Family

2/10

Poor

28 Dec 2025

Linda

First off, the staff was very nice and helpful.
However, upon arriving, we had to ask for new sheets as ours were stained brown. The cover had small cigarette burns in it.
The room near the bed was super clean. However, the bathroom appeared to not have been cleaned in a few days. The drain in the shower did not drain properly, and the water never got hot.

Friends_and_family Family

2/10

Poor

24 Dec 2025

Linda

I was driving 21 hours to see my son graduate into the US Space Force. I chose La Quinta Inn because of their reputation and I'm so sorry that i did.
The room did not look like the pictures online. It was bare and cold.... no decoration or color on the wall like the pictures. The room left much to me desired. You got a top and bottom sheet but no blanket. The floor was filthy and turned our socks black. The coffee maker didn't work. The ice makers in the whole place did not work so you couldn't have anything cold to drink. To top it all off the property had trash laying around and parts of second floor walkway was rotting.
I know that things don't always look like they advertise but i expect a clean place with items that work.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Lisa

Yes

2/10

Poor

20 Dec 2025

Emily

I was being bullied harassed I locked out of the room and stoled all my items I love this was stolen discriminated against me judged and harassed. E

Business Family

2/10

Poor

19 Dec 2025

Jennifer

Not secure parking lots. Door to the bathroom would stick so other person would have to push on it to open. Looked like bullet hole in window. Dog hairs on bed, ee didn't bring a dog. Dirt everywhere. Coffee maker diety.

Leisure Family

2/10

Poor

13 Dec 2025

Gunilla

The room was dirty. Parking lot full of holes. The door was hard to open and didn’t close properly.

Leisure Friends

10/10

Exceptional

12 Dec 2025

Lizbeth

Good

Friends_and_family Family

8/10

Excellent

11 Dec 2025

Mark

Needs upgrade especially bathroom including door handle and main door lock.
Otherwise it’s got a nice location especially if your have to attend activities at Lackland JBSA.

Business

8/10

Excellent

02 Dec 2025

El

All good, The stay was good but suitable for the budget.

10/10

Exceptional

02 Dec 2025

Mayank

Clean rooms and easy check in process

Leisure