Name: Baymont By Wyndham San Antonio Near Lackland Afb
Address: 6815 US Hwy 90 W., San Antonio, 78227, US

10/10

Exceptional

19 Jul 2026

Gabriela

Very clean property, and king size bedroom, peaceful place and breakfast, staff was very polite and helpful

Family_with_children

4/10

Poor

17 Jul 2026

Natasha

The staff was very helpful and did their best to help me out but the rooms are terrible. My hot water didn’t work. Toilet wouldn’t flush. 3 rooms later I finally got a somewhat decent one. Sheets were stained. Unknown substance on the headboard of the bed. Roaches crawling on the walls. I got chased down by someone at the gas station next door. The environment around the hotel is very dangerous. Would absolutely not recommend to a woman traveling alone

Self

6/10

Pleasant

13 Jul 2026

Jessica

It’s an okay space to stay, bathroom had some mold and there were bugs around the room. It was fine but not really my next choice.

6/10

Pleasant

12 Jul 2026

Tonya

Na

Self

4/10

Poor

10 Jul 2026

Kristen

Room wasn't clean. Property not maintained. Pool pain was coming off bottom and sides. Roaches in room. Hair in tub. Had to ask to have room cleaned next day.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

David

The stay was great. The biggest thing that aggravated me is I asked for the smallest thing to be fixed which was a freaking light bulb in a closet and for some reason it was a complete inconvenience for them to come up there and change a light bulb. Also, as a female, if you don't have proper lighting in the bathroom, you cannot put your face on the way that you would like it to look when you go out and about. So other than that little stupid hiccup, the stay was great.

Family

2/10

Poor

06 Jul 2026

Mario

El ban̈o muy sucio un olor a drenaje mucho polvo el piso bien sucio no podia estar en calsetines. Demaciado sucio un olor isoportable a mugre.

Family_with_children

6/10

Pleasant

03 Jul 2026

Alison

The room appear updated on the website but it was not very clean and the bugs added to the unkept feeling.

Family

2/10

Poor

03 Jul 2026

ARC

I chose this hotel because I've had good experiences with the Wyndham brand in the past. When we arrived, the parking lot was nearly empty, but there was a lot of suspicious-looking foot traffic and groups of people gathered around the property. My wife did not feel safe staying there, so we decided not to check in.

We immediately asked the front desk if we could cancel our reservation, but were told they couldn't issue a refund. We then contacted the booking company, who advised that the refund decision was up to the hotel. We also reached out to hotel management but never received a response.

I can't comment on the rooms since we never stayed, but based on our arrival experience and the lack of communication afterward, I was very disappointed with the customer service. I hope management will do a better job responding to guests with legitimate safety concerns.

Family_with_children

10/10

Exceptional

28 Jun 2026

Deborah

Clean room ,polite staff.The only problem I had was the breakfast.Needs an upgrade of their menu.waffle was sour,juice was watery,orange fruit had gone bad,cereal was not crunchy.Aside that the location of the hotel is excellent.close to the airport,Airforce base and a lot of shops closer.My stay was excellent

Family_with_children

4/10

Poor

27 Jun 2026

Ronald

Could have been better. Pool should have been ready.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Ronald

Stayed 2 Nights. First night check in room had a toilet leak which went almost into the room, room was next to the pit and grill area which people stayed up playing music and talking was not a good night's sleep. Second night had to move to a different room due to my first night's complaint. Opened the door swelled like smoke, no wash cloths and the ice machine was not working. To many people walking in and out of the property from the streets and to many road workers with their vehicles. Pool was not clean, and algae in it as well.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Gabriel

Staff was great, smallest hotel room I have ever seen

Business

10/10

Exceptional

21 Jun 2026

Kirsten

Here is a polished version:

The hotel is older, but the rooms have been completely remodeled and were very comfortable. I really appreciated the smart layout with both a kitchen sink and bathroom sink, plus a good-sized refrigerator and microwave in the room.

The beds were huge and super comfortable, which mattered a lot because we were traveling for basketball. Breakfast was also a big plus for us. They served the traditional waffles, scrambled eggs, sausage, apples, oranges, and yogurt, which was perfect for my crew.

The coffee machine was automated and a little watered down, so I would plan to buy coffee elsewhere. The ice machine was broken during our stay, but I’m sure they are working on getting it fixed. There is also no laundry facility on the property.

The neighborhood is a little sketchy, so I would recommend locking your car and being mindful of your surroundings. However, the staff was very thoughtful and provided excellent customer service. They checked in to see how our stay was going and even allowed us to check out an hour late so I could catch a quick nap between games.

All in all, this is what excellent customer service looks like. The staff truly made the stay better by simply caring and trying.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Josettleen

Very nice clean staff was amazing

Family

2/10

Poor

20 Jun 2026

Elvia Loraine

Nos entregaron una habitación en condiciones deplorables: estaba sucia, con sábanas manchadas y pelo, manchas por todo el cuarto, el piso lleno de tierra, cortinas rotas y un baño en mal estado.

Decidí acudir a la recepción para expresar mi queja y me ofrecieron otro cuarto. Sin embargo, este nuevo espacio presentaba las mismas deficiencias, por lo que solicité que limpiaran y cambiaran las sábanas y toallas. Durante este proceso, tuve que llevar mis maletas para facilitar la limpieza. Aproveché para comprar sábanas, detergentes, desinfectantes, chanclas para usar en la bañera y una alfombra para el baño.

Después de incurrir en estos gastos para mi familia (somos cuatro), regresé al hotel por la noche, esperando encontrar todo en óptimas condiciones, pero no fue así. Aunque cambiaron las sábanas, las nuevas estaban manchadas. Al intentar usar el baño fui abrir la puerta y al tocarla, mi mano se llenó de materia fecal. Volví a la recepción a exigir una explicación, pero no obtuve respuestas satisfactorias.

A las 11:00 p.m. del mismo día, cancelé la reservación y tuve que llevar a mi familia, con todas nuestras maletas, a deambular por San Antonio, Texas, buscando un lugar decente donde hospedarnos. Esta experiencia ha sido un grave atentado contra nuestra salud.

La exposición a residuos fecales puede resultar en infecciones bacterianas, virales, hepatitis A y parásitos intestinales, lo que nos hizo sentir que nuestra salud estaba comprometida. Por estas razones, tuvimos

Family

10/10

Exceptional

08 Jun 2026

Beresford

The room was clean. Fridge was very cold so much so it froze our drinks but it was ok. Parking was well lit.

Partner

2/10

Poor

06 Jun 2026

Veronica

The air conditioning did not work all night so we had to move to a different room on the second night. The room smelled of mold . I also booked it as the Baymont by Wyndham but was told by the staff that it was half and half and was placed in the Days Inn which I never would have stayed at.

Family

4/10

Poor

05 Jun 2026

Brandi

Staying here was far from what we expected. Rooms are run down, pool is nasty, ac is questionable. Reserved and 2 bed room and got a one bed.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Karen

Had problem with ac but staff moved my roon it was better rioms were clean but didnt feel to safe at night out by myself lots of people on road in front of hotel walkn

Family

8/10

Excellent

13 May 2026

Karen

Room was clean felt a little unsafe at night due to people walking around outside at night

10/10

Exceptional

19 Apr 2026

Kimberly

Excellent location. We were able to get to where we wanted quickly enough. King size bed was very comfortable.

Partner

4/10

Poor

19 Apr 2026

Julie

This place needs some work.

2/10

Poor

13 Apr 2026

Tlyssa

Parking was okay , waited at the desk for

2/10

Poor

12 Apr 2026

Keilly

First time a baymont disappoints us, room was filthy specially the restroom. Not staying in a baymont in the future rather pay more for a clean night to stay somewhere else

6/10

Pleasant

05 Apr 2026

Lizkaren

More and better cleaning

Partner

10/10

Exceptional

04 Apr 2026

Crystal

AC kept room cool. Easy accessible parking. Friendly staff

Family

10/10

Exceptional

03 Apr 2026

Gloria

Na

2/10

Poor

01 Apr 2026

Roger

Room was filthy, there were droppings on the counters and desk, the bathroom looked like a gulag,

10/10

Exceptional

23 Mar 2026

Cheyenne

10/10 was an amazing stay

10/10

Exceptional

23 Mar 2026

Abel

Air conditioning works great and then parking was tight.

Self

8/10

Excellent

22 Mar 2026

Vanessa

Air condition effective, clean room, didn’t feel safe.

4/10

Poor

21 Mar 2026

Madhusudan

They won’t clean rooms. They won’t even have towels if you need one.

10/10

Exceptional

17 Mar 2026

Travis

They were awesome

Family

6/10

Pleasant

16 Mar 2026

Christopher

Room was half clean didn’t clean room even tho we told front desk we need new towels and bedding breakfast was ok start was some what friendly ac work ok

Friends_and_family Family

2/10

Poor

14 Mar 2026

Shelimarie

Horrible experience. I have never had an experience as bad as the one I had here. The staff seems like they hate their job. The manager — an older woman at the front desk — couldn’t have been more hostile.

The breakfast selection is very poor quality, and they even shut off the lights while people were still eating. I’ve stayed in many hotels, but this one is by far the worst.

The pool looks nice, but the cleaning standards are not up to par. Many areas looked dirty. The beds were comfortable, though.

The surrounding area does not feel safe. You can clearly hear people yelling and making loud noises late at night. This was my first and definitely my last time staying at this hotel. If you want a good experience, even for just one night, I recommend going elsewhere.

While we were staying there, there was even a murder at this location, which was terrifying.

Family_with_children

8/10

Excellent

10 Mar 2026

Juan

So good so far

Family

2/10

Poor

08 Mar 2026

Alecia

Room floor was dirty, bed linens was dirty, towels, pillow cases filthy, bathtub and toilet bowl wasn’t clean.no toiletries was in the room, stair case smell like pie, people was making noise outside the room and smoking.Homeless people was hanging out under stairs case.

2/10

Poor

07 Mar 2026

Alecia

Air conditioning was fine never went in pool

Family

2/10

Poor

06 Mar 2026

Authorine

Room was not cleaned prior to our stay. Found stains and hair all over our bed it was completely disgusting. Went to report it to the front desk and all he did was have me walk to the laundry room with him and gave me a sheet and blanket. Tub was filthy, toilet looked like it hasn’t been clean in days. We had to beg for towel and wash cloths and the guy at the front desk asked that we bring the dirty towels down to the front desk.

Family_with_children

4/10

Poor

02 Mar 2026

Carrie

We chose this hotel strictly for its location, as it was only about 10 minutes from the military base, which was convenient. Unfortunately, that was the only positive. The room looked nothing like the photos online. The drapes were broken, the toilet seat was broken, and we ran out of toilet paper and towels during our stay. We also did not feel safe walking around the property at night. Overall, very disappointing experience.

Family_with_children

6/10

Pleasant

21 Feb 2026

Vaughan

The staff was extremely helpful! The room had some issues along with housekeeping. One issue with the room was one bed light did not work. Second issue was the tv. When turned on it did not have any channels pop up. So I had to call the front desk and he proceeded to tell me I needed to go to the input button and space over to the left until you reach the tv button and press enter. Had to do that every time the tv was turned on. Third issue was the white vanity sink which would not drain or seal up to hold water. I pulled the sink drain center up and cleaned the gunk off and replaced. It drained perfectly. It still wouldn’t hold water. Fourth issue was the refrigerator was set very cold which I didn’t know. I put food leftovers in the night and they were frozen solid in the morning from being in the refrigerator. Fifth issue was the ac split unit when the compressor kicked on it sounded like a freight train very loud. The issue with housekeeping was that the sheets were not changed. Had the same stain on the bed for three days. Lastly the coffee is awful. The staff was friendly.

8/10

Excellent

19 Feb 2026

Moises

This is a good place to stay when you need to be close to the AFB
Is just five minutes away or so from base
Room was clean and room service was good too they kept the room clean

I would recommend this for families going for AFB Graduation days

Family_with_children

8/10

Excellent

08 Feb 2026

Christopher

good

4/10

Poor

28 Nov 2025

Roland

They don't change the sheets, towels or clean the Room ? We were told to ask for the service, it is not in daily bases, they have no concept of \"Hotel Management/Hospitality\"

Business Partner

8/10

Excellent

16 Nov 2025

Verified traveler

The rooms were nice, clean and pretty big. I would've like the option to park in front of my room like alot of other motels have but the parking was in one section upfront. The breakfast wasnt great it was ok for the price of the room. The orange juice tasted old.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Scott

For the money it was great, free breakfast, clean linens, king size beds, and amazing staff. It is a budget stay and doesn’t sell itself as anything more. If you don’t mind a little freeway traffic and interesting pedestrians in the parking lot to get a big bed and big breakfast - this is the place for you - we will stay again!!!

Leisure Family

2/10

Poor

03 Nov 2025

Diama

There was mold in the restroom

Friends_and_family Family

4/10

Poor

02 Nov 2025

Tabatha

Couldn’t close restroom door, bad area in general for homeless. Dog barking all night, just not ideal.