Best Western SeaWorld/Lackland AFB NW HotelSuites

United States , San Antonio - TX
SAN ANTONIO, 143 Richland Hills Drive
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100 reviews shown

10/10

Exceptional

17 Apr 2026

Josette

Clean. Air cold. Staff very helpful. Breakfast room clean and good food.

Family

8/10

Excellent

13 Apr 2026

Ricardo

Satisfied

Family

6/10

Pleasant

10 Apr 2026

Alahya

No soap or shampoo in the shower containers. Always empty. Too much traffic which causes the elevators to be slow. Staff were decent. 1st stay was great, but my last two stays suck. Travel for military

Self

8/10

Excellent

08 Apr 2026

Juliana

Yes and Yes

Partner

10/10

Exceptional

07 Apr 2026

Mari

Yes

6/10

Pleasant

05 Apr 2026

Jesusita

Air conditioner was good once i figure it out need instructions and i had to go down to service desks to get Ice Beck

Family_with_children

10/10

Exceptional

04 Apr 2026

Mark

Yes was super fressh and forsure will saty there again

10/10

Exceptional

03 Apr 2026

eric

Great

6/10

Pleasant

30 Mar 2026

Tiya

The staff was excellent, because it is an older hotel they really need to do some updates. It has an order on the stairwell and on the third floor. There was mold in the shower. The breakfast was okay.

10/10

Exceptional

29 Mar 2026

Sonya

Yes the breakfast was awesome we enjoyed it.But my room door was already open and seems like some was in there because it was used cups on the counter but I checked my room for safety It was a great room a lil noisy at times but we was in a great area of town and lose to my destination.I loved the room overall and the pool was indoor so that was an amazing awesome day.

Family_with_children

8/10

Excellent

28 Mar 2026

Betty

Yes

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Yolanda

Clean room, good breakfast, nice but crowded pool. Staff was great!

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Jose A

Everything is good

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Karla

Parking was well lit, but dirty. Rooms were clean but pretty worn down. Staff was excellent!

Family_with_children

2/10

Poor

22 Mar 2026

Naomi

The room carpet was dirty my son’s allergies flared up. The hallway to the room was smelly.

Family_with_children

6/10

Pleasant

21 Mar 2026

Francisco

The hotel is just “ok”. It’s in a decent area but it’s just super old. The indoor pool was really dirty and that was the main reason we booked here.

Additionally, the breakfast area is small so if it’s crowded at all, don’t expect to be able to get a table to sit down with your family.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Daniela

The property was super clean, breakfast was really good and the front desk people were super friendly and helpful!

Family_with_children

8/10

Excellent

20 Mar 2026

Krystal

Great location because it is near stores and restaurants. All staff was friendly, helpful and respectful.

Friends_and_family Family

4/10

Poor

18 Mar 2026

Numa

Room was dirty, didn’t get cleaned daily, closet rack to hang clothing was backwards and couldn’t use it to hang our clothes. I asked for a luggage rack to hang our clothes. When we got back to the room all of our clothing was spread out on bed and they took the luggage rack. Window blind didn’t work. Everything was reported since first day and was told it will get fixed and they never fixed anything.

Family_with_children

6/10

Pleasant

17 Mar 2026

Jessica

The hotel is rated as a three-star, but it honestly didn’t feel like it lived up to that rating. The only positive thing was the parking lot—it’s large and very well lit at night, which makes it feel safe when walking to your room.

The rooms feel very outdated. The carpet looks old and worn, and the bathrooms are also very old. I don’t necessarily think the hotel is dirty, but because everything is so outdated it gives that impression. The rooms and bathrooms definitely need renovations.

The best part of the stay was the breakfast. It was delicious.

Family_with_children

10/10

Exceptional

17 Mar 2026

Alejandro

Yes was fresh and good

8/10

Excellent

08 Mar 2026

Kellie

Clean and convenient to get to Lackland

Family

4/10

Poor

02 Mar 2026

sasha

Accommodating staff, Bring earplugs, walls are paper thin

10/10

Exceptional

27 Feb 2026

Maria

Clean room, friendly staff, felt safe

Family_with_children

10/10

Exceptional

24 Feb 2026

Eliah

Breakfast was good hotel was clean and decent for the price no complaints swimming pool is open looked very well-maintained but we did not get in because of lack of time. Yes, I would stay again.

10/10

Exceptional

23 Feb 2026

Anthony

Great customer service, very clean rooms

10/10

Exceptional

22 Feb 2026

Jazmine

Will definitely be coming back to this hotel loved the hot tub and pool

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

ReKyah

The room was exceptionally clean, the staff was amazing, and the indoor pool/hot tub came in handy! We an amazing stay and it was very close to JBSA-Lackland.

Leisure Partner

4/10

Poor

06 Jan 2026

Anthony

So the room itself was very good. The location was very good as well. The rooms were very big with a very big bed. I think it was a king size bed, but it was very big. The only thing that I had an issue with they had no hot water in that hotel that weekend. I stayed there, but other than that I would definitely stay there again

4/10

Poor

31 Dec 2025

Dr. Marcelo

Não tinha água quente! Os funcionários não se importam com os hospedes parecem aborrecidos e a localização não é a melhor

Family

2/10

Poor

28 Dec 2025

Keishla

There was no hot water and i was not advised until after i checked in causing issues with getting a refund to be able to check in at any other place

Friends_and_family Family

4/10

Poor

28 Dec 2025

Skyler

They didnt have hot water pretty much the entire time we stayed there. We booked for 8 days so we didnt really have a choice. They also for sure had bed bugs considering I got bit. I recognize the pattern. Took precautions to not bring them home.

Leisure Family_with_children

4/10

Poor

25 Dec 2025

Sergio

No hotwater on the bathroom

2/10

Poor

09 Dec 2025

Devida

I chose this Hotel because I thought it would be a nice stay and close to where I needed to be. I arrived after driving over 21hrs. And just wanted to relax in my room that was booked. I took the elevator and it needs serviced badly. It sounds broken or like it’s about to snap. It did see that there certificate expires on December 5,2025 I did not feel safe taking it. Hopefully someone gets this taken care of because safety issue. Room and the comforter was dirty with brown spots all over it. The people above my room had children that would not stop running around whatsoever. So I went to the front desk and asked if I could be moved the women said there was nothing she could do because I paid more for that room. I told her I’d like a different room and she said there was nothing she could do about the price and put me into another room. The ceiling was leaking water all over the bathroom. And was ready to fall through. I noticed also with this room the room was not cleaned properly. Looked dirty. So again I had to go back downstairs and ask for another room. The next room I was given was better than the first two but the toilet was not cleaned. And again the spots on sheets and comforters is unsettling. I paid for 3 nights and only stayed two. I was ready to go because of the way the rooms looked and nothing got done. It also says free breakfast and every time I went down there was no biscuits to go with the eggs and sausage. I do not recommend this hotel. I never even recei

Business_and_leisure Family

2/10

Poor

07 Dec 2025

Jessica

Had to request to get another room. The room they have is was dirty sheets plus the shower was dirty also and it smelled bad. The other room they have is was ok but restroom was also dirty we had to clean it

Business_and_leisure Friends

10/10

Exceptional

29 Nov 2025

Linda

The staff which consisted of a lovely lady who was kind and helped out with anything we needed.

10/10

Exceptional

26 Nov 2025

Emily

Nuce

10/10

Exceptional

20 Nov 2025

Christopher

Great room and amenities.

8/10

Excellent

14 Nov 2025

Kimberly

The room was clean. Staff were pleasant and respectful. Only wish there was someplace to sit outside in the sun.

Leisure Self

6/10

Pleasant

11 Nov 2025

Sindhu

Decent hotel in a convenient location

Partner

2/10

Poor

10 Nov 2025

Carola

The hotel in general was horrible

Partner

10/10

Exceptional

04 Nov 2025

Elaine

Phenomenal. An amazing change from our previous hotel.

8/10

Excellent

02 Nov 2025

Jeniffer

We enjoyed our stay. check in was super easy. our room didn’t have a closet door but that was our least worry. staff was friendly. loved they have a snack / drink vending machine. But, i do believe there should be more variety of breakfast like pancakes, ham and egg, maybe beans and tortillas. etc, something different. We will definitely be coming back to stay.

Leisure Family

4/10

Poor

30 Oct 2025

Stephanie

The people were friendly. The room had no furniture with drawers. The walk in shower had mold throughout the bottom behind the sealant - no bath tub. The room and bath room looked clean otherwise, but no strap across the toilet or anything pointing out the room and bathroom were cleaned and/or disinfected. The key cards didn't work half of the time, and I watched a clerk program a new key card without checking ID to confirm their room number. All of my chargers and cords were taken from my room. I left the information for management. The form provided was a torn piece of paper. I never heard from them.

Business_and_leisure Self

6/10

Pleasant

27 Oct 2025

Robert

The hotel was close to parks. Poor service from desk. Pool area very poorly kept. Exhaust vents in room were clogged. No body soap in room. Shower knob was broken. Wouldnt turn off. Wife killed a roach once too. Plus no safes.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Erick

It was a great stay. Friendly and helpful staff. Only complaint was my door wasn’t working properly but other than that no issues

Leisure Family_with_children

6/10

Pleasant

14 Oct 2025

Catalina

front desk was horrible.
Tried calling to ask a question, person who answered was rude.
When we arrived, no one was at the front desk, had to wait 15 + mins.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Lorrie

Parking was easy, some staff was pleasant, but the hotel itself needs to be updated. The floors creak badly, and the restroom in our room didnt have a shower knob so i was very difficult to turn on and off. The room wasn't even clean, the sheets were dirty and stained, the freezer had spilled milk or ice-cream that was frozen and gunked up. The

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Ana

Clean room, friendly staff, wifi accessible, air conditioning cooled room quickly, excellant location

Friends_and_family Family

8/10

Excellent

03 Oct 2025

Adrian

Todo muy bien , solo que volvieron a cobrarme la habitacion 2 veces mas el deposito que no lo liberan

Friends_and_family Family

8/10

Excellent

21 Sep 2025

Nguyen Vu

Everything good, only the the room had little smell urinal, or ac smell i really dont know.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

esther

Family time

Family fun time enjoying our time together and going swimming
Breakfast was good kids enjoyed the texas pancakes.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Maritza

Property was very comfortable and friendly.

10/10

Exceptional

18 Aug 2025

FIDEL

Close to Sea Word

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

vincent

Suite v regulate room

The suite want really much of a two room suite but it was a nice room I was a little offended that it’s called a suite though

8/10

Excellent

08 Aug 2025

Hector A

Good hotel

Great stay affordable price

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Edward

Nice hotel

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Veronica

Conveniente, limpio, nos encantó ya que está muy cerca de SeaWorld…

Leisure Family

2/10

Poor

19 Jul 2025

Luis

Room was hot!! Sauna hot as the a/c was off when you knew you had a family coming from over 5 hours away, there were roaches crawling on the walls and a pungent smell in the hallways of rotten something. When the issue is brought up to the front desk they dismiss it like it’s not a big deal. Horrible customer service. Would not recommend at all!

Leisure Family

2/10

Poor

18 Jul 2025

Ivan

There's a funky smell when you walk into the hotel. The hotel was removing old mattresses, tvs and chairs and the waiting area and halls were with boxes. The room had a weird humid smell to it. Our covers even thought they were clean had yellowish stains on them, one had a red dot about the size of a nickle. The pull out couch mattress was DISGUSTING full of stains, flat and old. Our door would close but towards the bottom to the side you could see inside/outside the room like the door isnt leveled correctly. There was a hole on the wall too.

Family

10/10

Exceptional

13 Jul 2025

Juan

Weekend get away

Amazing we loved it perfect location lots to eat and shop around close to sea world

Friends_and_family Family

4/10

Poor

13 Jul 2025

Gwendolyn

The room we were given didn’t even have the tv on the wall. It wasn’t ready for guests. They moved us to the fourth floor where it smelled of paint, didn’t get Wi-Fi, and the entire floor had no AC and was 100 degrees. We sat in a room blasting the ac for over an hour to get cooled down. We then tried to pack up and leave and our car was literally full of ants. The entire property has so many ants if you stand anywhere they are crawling up your legs. The owner just said he wasn’t responsible because we had food in our car (we are traveling and had chips in the middle). We went over 1400 miles with no issues and didn’t bring ants. They have an infestation, want to save money on AC so leave an entire floor hot and told us they can’t be responsible for knowing which rooms to cool. Probably one of the worst places I have ever stayed, mostly because of the lack of care from staff to ensure a good property.

Leisure Family_with_children

2/10

Poor

06 Jul 2025

Bella

Do not recommend there was blood on the mattress and Mattress cover

Leisure Family

2/10

Poor

25 Jun 2025

Roslyn

Roaches in the room!!! Dust in the drawers. Unsafe roll-in shower. Poorly installed tile in the bathroom, safety hazard. I would not send anyone to this place. I would have moved, but I needed a roll-in shower, and a room like that was not available in that area. Hot tub was very dirty. However, they do have a VERY nice staff

Business_and_leisure

10/10

Exceptional

09 Jun 2025

Jason

Its was a pleasant stay. They ar re currently doing some reservation but didnt affect our stay. Staff is friendly. 10 minute drive to seaworld. Would stay again.

Friends_and_family Family

4/10

Poor

06 Jun 2025

annie

I didn't like how there was no cable TV services at all, the door tag was filty, the key cards kept deactivating on us and there was no proper lighting in the room.

Business_and_leisure Partner

2/10

Poor

06 Jun 2025

Alma delia

All rooms have a flea

Business

2/10

Poor

30 May 2025

mauricio

The room was not what was expected. Old carpets from the 90's.

Business

6/10

Pleasant

28 May 2025

Amelia

We had a room with 2 queen beds one of them to the window side the frame is broken!!! The pool water was not clear I couldn't see the bottom of the pool. Hot tub wouldn't there either.

Leisure Family

4/10

Poor

27 May 2025

Kimberly

I wouldn’t advise staying here

The carpet was coming up and had stains everywhere. There was mold in our shower. Tv remote did not work they finally came to give us another one. The refrigerator was broken. Coffee maker still had coffee pack in it.

Friends_and_family Family

6/10

Pleasant

25 May 2025

Tracy

Horrible FYI make sure to look throughly at your room before you bring everything from your vehicle to the room. Breakfast was ok just wish they had fresh fruit & not fruit where everyone can touch it & leave out for the rest of the guest 👎

6/10

Pleasant

14 May 2025

Daniel

It was ok,,, like the 2 separate bedrooms 3 queens bed room very affordable price for it very close to SeaWorld I going again

Leisure Family

10/10

Exceptional

10 May 2025

Rose

Convienient

Leisure Family

8/10

Excellent

09 May 2025

Michelle

Have stayed here a couple of times. Easy to get to, restaurant within walking distance, indoor pool and hottub and good breakfast.

Leisure Family

2/10

Poor

15 Apr 2025

Natalia

mold in shower

Mold in the shower. Television did not work. Gave a handicap room with 1 bed I booked suite with 2 beds. Refusing to give refund due to MOLD says it’s against hotel policy

Friends_and_family Family

6/10

Pleasant

06 Apr 2025

Verified traveler

Poor conditions

Shower head was broken & staff didn’t fix it.
Door key kept on not working properly.

Friends_and_family Family

2/10

Poor

23 Mar 2025

Lesly

The hotel was at a perfect location from SeaWorld and has stores near by , looking at the reviews I shouldn’t listen to the negative ones . We stayed Friday - checked out Sunday . From start it was horrible , none of the sheets were cleaned all stained , dirty and dusty we called the front desk with no answer so I went downstairs to see if I could get another room , I was told no so I had to change all the bedsheets for all 2 beds and sofa bed plus all pillow cases . Then when using the bathroom the floors were disgusting and dirt all over and a roach on the tub . To top it off it smelled so bad like mariguana and there was very loud people . Both nights NO SLEEEEP !!! The front desk didn’t do anything to help with ANYTHING’ ! never again , and no refund because of their policy . Save yourself the trouble .

Leisure Family_with_children

8/10

Excellent

21 Mar 2025

Selena

Everything is within walking distance from the hotel.

Leisure Family_with_children

8/10

Excellent

21 Mar 2025

Elizabeth

It was good stay

Leisure Family_with_children

6/10

Pleasant

16 Mar 2025

Kimberly

I wasn’t offered the room I reserved. The room was missing the glass coffee pot for r portable machine

Leisure Family

2/10

Poor

12 Mar 2025

Christina

I didn't like anything. Please do ur jobs right

4/10

Poor

09 Mar 2025

Verified traveler

The room was dirty only two lights worked. You could tell the room wasn’t cleaned recently.

Friends_and_family Family

10/10

Exceptional

03 Feb 2025

Kayla

Been here quite a few times - awesome experience every time and great value for the price

Business_and_leisure Family_with_children

10/10

Exceptional

21 Jan 2025

Ingrid

Love the staff and breakfast was great.

Business_and_leisure Family

8/10

Excellent

20 Jan 2025

Verified traveler

It was okay

I would just kind of say everything was okay and served the purpose that we needed it for, (which was just a place to sleep). I did like that it had a pullout couch, but it was not very comfortable, but we did need the extra bed. There was a bit of a bug problem. I’m not sure what kind of bug it was, but they were small and black and would typically be in the bathroom in the morning and sometimes be on the wall by the TV.

Friends_and_family Family

10/10

Exceptional

14 Jan 2025

Patricia

Enjoyed my stay here.

Very easy check in. Nice clean and comfortabled room. Very nice breakfast. I would stay here again.

Partner

10/10

Exceptional

09 Jan 2025

Kira

Great customer service, I got at the hotel earlier and they let me check in right away.
Thank you!

Family

10/10

Exceptional

31 Dec 2024

Gabriel

Had a good experience. Very easy to get in and out of my room and parking .. when I asked for extra towels they gladly gave them to me ..

6/10

Pleasant

29 Dec 2024

Shameka

The bed skirt was visibly dirty.. stains everywhere like someone dropped something and no one thought to wash it. Everything else was pretty decent.

Leisure Family_with_children

8/10

Excellent

27 Dec 2024

Kevin

All day coffee

Leisure Family

10/10

Exceptional

20 Dec 2024

Carolyn

Good breakfast. Nice people

Leisure Family

6/10

Pleasant

17 Dec 2024

Beatrice

When we entered the room we saw dry vomit on the bedskirt and on the floor. They did give us another room but that didn’t help the prior experience.

Friends_and_family Family

8/10

Excellent

04 Nov 2024

jason

Good staff

Leisure Family

10/10

Exceptional

01 Nov 2024

Deanna

Was here for USAF BMT graduation. This was a very safe, clean, friendly and conveniently located place to stay. Not expensive at all!!

Leisure Family

10/10

Exceptional

28 Oct 2024

Cesar

excellent

Leisure Family

10/10

Exceptional

27 Oct 2024

Vanessa

It was very nice. The staff was friendly and helpful. They jacuzzi was a nice treat. I enjoyed the stay and will be returning.

Partner

10/10

Exceptional

26 Oct 2024

Samantha

Everything was nice & clean , the room was big. Good service, breakfast was good , around plenty of stores and not far from seaworld !!! It was a win ⭐️⭐️⭐️⭐️⭐️

Family

2/10

Poor

29 Sep 2024

Michelle

Bad Quality and wrong room

I had a picture of 2 queen beds and a sofa bed but it was just a double bed that made it very uncomfortable for my family traveling with kids.

I spoke to the front desk and they said it was nothing they could.do ao i had to reach out to your company. I would like a refund the room was dirty fries were under the bed stains on the curtains and mainly i did not get the room i reserved

Friends_and_family Family

10/10

Exceptional

08 Sep 2024

Magdalena

Everything ok

Leisure Family

4/10

Poor

03 Sep 2024

Jacob

I never bother to do “reviews”. However, this is something that should be known. The sleeper sofa was filthy, stained, and reeked of urine. I went to the front desk to see what could be done. I told the “gentleman” at the front desk about the condition of the sleeper sofa. He simply shrugged his shoulders and said there’s nothing he can do to make it right, other than provide a cot for an additional fee. I really had no other option other than to pay. Additionally, on the second night , the numerous guests in the room next to ours extremely loud and my children were being woken up by the noise and people trying to get into our room. They’re normally heavy sleepers, so this was above and beyond normal noises of people coming and going. I attempted to phone the front desk but no one answered. And finally, the room was advertised as 2 queen beds and a sofa sleeper. The beds were definitely smaller than queen size. Overall it was a bad experience. And I normally don’t like to complain but this was BS.

Friends_and_family Family