Best Western Plus Lackland Hotel & Suites

4/10

Poor

16 Jun 2026

Anissa

Upon arrival, I was not placed in the room type selected and paid for in advance. The pictures on website look really nice and the site has a rating of wonderful. I typically do not stay in hotels with ratings less than wonderful, excellent or exceptional, especially when its a 3-star hotel. I've stayed in plenty 3-stars that were truly wonderful and above. However, this location should not be categorized as wonderful. The room decor is old, the lamp shade in our room was torn and stained, one of the towels was stained, carpet needs cleaning. The elevator from the first floor was not working and the concierge had to let you up each time you needed to move from the first floor to above floors, most times during ourcstay we took stairs to third floor. I requested/paid for an executive king suite with walk-in shower. I was told there weren't any available and was placed in a double queen with regular tub/shower in which the shower amenities are in a rusting state and needs replacing. Overall, i will not stay here again. I should've followed my first mind to reserve a room by the Riverwalk.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Christina

Great stay. No complaints. Stumbled upon some wildlife there. That was about the most exciting/exhilarating thing overall. For context hotel is located in a wooded area so its to be expected that wildlife would be in said area. We ran into a juvenile rattlesnake, western diamondback to be exact. Front desk was alerted. Hopefully they relocated said snake over something less savory such as ending its life. Snakes eat pests so i let them be.

Partner

2/10

Poor

14 Jun 2026

Crystal

My first room
Felt damp and muggy. Sheets felt damp. I’m assuming from the humidity . After pulling my bedsheets back you can clearly see hair . sheets had not been replaced. after speaking to the staff in the front, they were very accommodating and changed my room quickly. Second room was not very much more pleasing still very humid in the room and shower floor I would never go bar feet. Just didn’t look safe. I wouldn’t even go bare feet on the carpet. Extremely disappointed pictures made it look extremely nice and low kept. Staff was very friendly wasn’t even mad at them. They are just paid staff it’s the owners that’s need to do better. Also not the cheapest place in town either

Partner

6/10

Pleasant

12 Jun 2026

Douglas

The staff is great and the location was perfect for its proximity to Lackland AFB. However the elevator was constantly OOC and the breakfast was meager and did not open until 530am but their staff told us that we should leave the hotel no later than 540am to make our son's graduation from BMT. The facility is tired and the room very average. The air conditioning controls were unavailable and we froze to the point we had to request additional bedding. If not for its location I would not recommend it. However, for convenience to the base it was good for us due to the heavy traffic. Pool was nice and had a hot tub.

Family

4/10

Poor

11 Jun 2026

Charles

Workers are very helpful and the place was clean but when we arrived our room was locked from the inside latch and we had to wait 45 mins until we could actually enter our room.

10/10

Exceptional

11 Jun 2026

Edna

Safe

Family_with_children

8/10

Excellent

08 Jun 2026

Alyssa

Property was great for the price & close to Lackland AFB. My only gripe would be the shower. Instead of a curtain you get a glass wall that it’s about half the length of the shower which allowed a lot of water to reach outside of the shower.

Partner

8/10

Excellent

06 Jun 2026

Fabiola

La senorita en recepción y la señora del desayuno fueron muy amables! El desayuno es bueno. Me fascinó su máquina de cappuccino. Definitivamente me hicieron sentir cómoda y como en casa! El hotel para ser un best western definitivamente necesita poner más atención en sus estándares de limpieza. La encargada de limpieza mal encarada, nada amable y nada profesional, les notifique de un incidente con la limpieza y ni siquiera ofreció disculpas. Pero en general disfruté mi estadía después de que yo misma (por que así lo decidí), desinfécte toda la habitación. En la foto muestro el por qué! Pero en general me gustan mucho los
Hoteles de la cadena best western solo no se que está pasando con sus estadares de limpieza!

Family

10/10

Exceptional

06 Jun 2026

Jamie

Clean room
Staff
Breakfast
An overall great experience.

Family

8/10

Excellent

06 Jun 2026

Karin

Very helpful/accommodating staff. Very knowledgeable of BMT graduation events. Hotel is conveniently located near Lackland AFB. No interstate travel required to get from hotel to base. Room was a little rundown but overall, it was clean. Will book again for future visits.

Partner

10/10

Exceptional

05 Jun 2026

Emily

This is a great stay

Family

4/10

Poor

05 Jun 2026

katherine

Hotel is very outdated , rooms smelled like cigarettes. Elevators were out of order , ice machine out of order . Will not be staying here again

8/10

Excellent

04 Jun 2026

Suzanne

The staff is very friendly and helpful. Breakfast is convenient and delicious!

Partner

8/10

Excellent

01 Jun 2026

Lisa

Very clean, good breakfast. Having trouble with elevator. Can use it, but encouraged to use stairs. Are trying to fix. Quiet, comfortable rooms. Everyone was very polite.

Partner

10/10

Exceptional

01 Jun 2026

Dakota

Great place

Self

6/10

Pleasant

31 May 2026

Peninah

Breakfast parking excellent . Housekeeping horrible

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Daniella

Breakfast was amazing everyday. They cleaned the rooms daily. Staff is welcoming and polite. They provide maps of the USAFB for families. Location is close to the base. Plenty of close parking available. We've stayed twice now for both of our kids that went through the USAF BMT. It's like a home away from home.

Family

8/10

Excellent

26 May 2026

Zaida

This is my second time staying here and I’m always pleasantly surprised. The only thing I will mention is that I was out of my room from 7am-3pm visiting family. Within that time room service came and collected my dirty towels but didn’t replace them with new ones or change trash/ stock tissue and toilet paper. I was able to go to the front desk and ask for more towels though. Other than that the room was clean besides a few areas of dust on the lamp/dresser. There’s always parking available aswell and I’ve never struggled finding a spot. I didn’t utilize the breakfast this time, but last time I did and I enjoyed it! I really appreciate how friendly and helpful the staff always is! They’re always so quick to help, I needed to wash my laundry and they were very helpful with the process. By far one of the better and more affordable hotels to choose from. Very convenient for me since I often visit the base and San Antonio. Thanks so much!

Self

6/10

Pleasant

24 May 2026

Thomas

This is a place that has over time lessened its worry on expenses and increased its worry of daily life for the staff.. meaning, it’s just a job. From the elevator in constant disrepair to the lack of care in the pool and its water quality to the stench within the hallways. The place could be great with just a little care in these areas. The breakfast is great and the staff up front do show that they care. Don’t rely on their information on the military events as none of them have done it and it’s honestly too late if you rely on their schedule they give to you.
Parking is fine. Area is fine. Learn the side roads if you plan on being there any amount of time.
Also…. Why not just have a dang shower door. Poor design. Looks nice but not helpful.
Overall fine place to stay. Beds are good and it does what it’s suppose to do.

Family_with_children

2/10

Poor

23 May 2026

Michael

The elevator was not functioning correctly. Everytime you wanted to get on it from the lobby you had to get a staff member to assist you. It would only go up to the third floor in a four story building. About midnight, it sounded like someone's kids were running rampant in the room above us. After about 30 minutes of this nonstop I called the front desk to complain. They informed me it was not guests in the room above us but staff members moving bedding in carts up the stairs from the third to fourth floor because of the elevator issue (I guess this just had to be done at midnight instead of during the day when guests weren'ttrying to sleep). They assured me they were amost finished-it continued another 90 minutes. Also, there were only two luggage carts for a large hotel. Neither was available when we went to check out (we checked out early because we had somewhere to be at 0730). We waited half an hour for one to appear (we had a heavy piece of equipment we needed to move) but one never showed. Our guess is people took them to their room the night before so they'd have one when they went to check out since there were only two.

Partner

4/10

Poor

23 May 2026

Gabriel

Staff was very nice but the property condition is very poor, elevator it’s not working and we can see they are not going to fix it, ice machine is not working. We had to move to another room because the air conditioner was not working.
The alarm went off at 11:45pm and we had to leave the building, apparently a teenager had access to it but the staff didn’t explain anything or be doing any kind of organization in case this was a real emergency.
This hotel served mainly to Air Force families because the proximity to the Air Force base, we wish the owners take better care of the property not just putting a sign on everything that isn’t working, fix it!

Family_with_children

10/10

Exceptional

22 May 2026

Francis Felicita Negron

We had a great experience. Staff was helpful and the room was very clean.
Elevator needs repairs, but overall it is good and safe.

Partner

2/10

Poor

21 May 2026

George

Water was turned off for 5 hours and could not shower for a party. The staff never informed us that the water would be turned off. Water was not restored until 10:00pm

10/10

Exceptional

20 May 2026

juan

Nothing to dislike, had a wonderful stay and will stay there again. Patty thank you for your hospitality.

Self

2/10

Poor

17 May 2026

George

On 5/16/26, water was cut off in the evening for over 5 hours. The staff never informed us they would be shutting off the water. When we called to ask how much longer the water would be off, they said about an hour. Three hours later I called back and they said water should be on in 30 minutes. Finally around 10pm the water was turned back on. We were late for a party because we were unable to shower and get ready.

Partner

8/10

Excellent

16 May 2026

adafel

Todo exelente menos una persona que no tengo el nombre que atiende el resección de resto todo bien gracias por todo el desayuno muy bueno

Family

10/10

Exceptional

15 May 2026

Grace

Rooms were very clean, staff was prompt, professional and very friendly. Breakfast was ok I guess but not much for the guest who don’t eat pork. But overall very nice stay. Definitely recommend the stay!

Family

10/10

Exceptional

12 May 2026

Daniel

Hotel was clean and easy check in would stay again for sure

Partner

4/10

Poor

11 May 2026

Bridget

The room was old and the carpet felt dirty like it needed to be replaced. The bathroom had old, worn out tiles in the shower and did not drain well. Also, the elevator broke while we were there!

Friends_and_family Family

10/10

Exceptional

10 May 2026

belinda

Rooms were clean parking lot was monitored and felt safe staff was polite amd breakfast was good and fresh

10/10

Exceptional

08 May 2026

Cynthia

Highly recommend staying here! Close to the base, they give you a map to help with getting to the base and returning back to the hotel. The staff was very friendly very knowledgeable.
We stayed in a king room the bed was comfortable the room was clean the shower was hot.

Partner

10/10

Exceptional

08 May 2026

Amy

We loved everything about this hotel... comfortable beds, nice and comfortable L-shaped couch/pullout bed (my daughter just slept on the couch rather than pulling out the bed), great breakfast, yummy coffee machine, friendly and helpful staff. We were there for our son's graduation from BMT and had to leave VERY early on Wed. and Thurs. mornings and even though the hot breakfast wasn't ready at (the ridiculous hour of) 4:30am when we were leaving, they had already put out a few items like cereal, fruit, yogurt, and the waffle maker! Very accommodating! We were thoroughly impressed by this hotel and will stay there again whenever we're in the area!

Friends_and_family Family

10/10

Exceptional

02 May 2026

BRENDA

EXCELLENT

Friends_and_family Family

8/10

Excellent

01 May 2026

TERRY

So so good

10/10

Exceptional

28 Apr 2026

Alan

Everything about the hotel was great no problems anywhere

Family

10/10

Exceptional

27 Apr 2026

Shardae

Breakfast was really good and the rooms were clean and comfy. The parking was convenient and the staff was very nice

Self

10/10

Exceptional

24 Apr 2026

Alizbeth

Fresh breakfast

10/10

Exceptional

23 Apr 2026

Ben

Great location to stay while attending Lackland AFB graduations.

10/10

Exceptional

19 Apr 2026

Jacob

Great

Self

10/10

Exceptional

17 Apr 2026

Madison

I loved every single bit of my stay !

Family_with_children

6/10

Pleasant

15 Apr 2026

Cynthia Lee

Everything was acceptable uncomfortable. The building was just getting older. But very functional in a good place to stay if you have someone graduating from Lackland Air Force Base.

Partner

8/10

Excellent

14 Apr 2026

Rafael

There was an oder to the room. The breakfast was served to you and you could'nt get hot seconds. The waffles were good.

Business

10/10

Exceptional

13 Apr 2026

Diane

I didn't experience the breackfast but the parking is safe.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Joseph

Clean room. Good breakfast - potatoes and waffles were yummy, biscuit was good but gravy was a little watery. Overall the facility was very nice. Bed wasn't bad but not the best. We would stay here again.

Partner

10/10

Exceptional

09 Apr 2026

Elaine

The staff was wonderful and the room was clean but the air conditioner was not working in our room. They did transfer us once we told them there was a problem.

Partner

8/10

Excellent

02 Apr 2026

Josh

Ok

Partner

10/10

Exceptional

30 Mar 2026

Mark

I checked out a few mins before 630am so breakfast wasnt ready. Parking was easy, close and well lot. No probs.

10/10

Exceptional

30 Mar 2026

Pedro

Excellent

Family

6/10

Pleasant

28 Mar 2026

Anna

The room seemed a little bit outdated. It was clean. The shower was not the best. When you went to turn the water on you had to put muscle in to turn it on.

Partner

10/10

Exceptional

26 Mar 2026

Angela

Nice property,would definitely recommend.

4/10

Poor

25 Mar 2026

Kammy

Everything needs updated. The 1st room we had was dirty and then the 2nd room we had the tiles in the shower were starting to peel off. Better lighting in the rooms. The light bulbs are the dull warm white, not the bright white. Half the time the staff wasn't at the front desk when you needed them. I wouldn't stay there again.

Partner

10/10

Exceptional

23 Mar 2026

Tracy

Clean, friendly staff, close to places to eat.

Friends

10/10

Exceptional

23 Mar 2026

Albert

Great place to stay for BMT graduation. Clean, friendly and knowledgeable

10/10

Exceptional

21 Mar 2026

Antoinette

Friendly & helpful staff. Good breakfast. Clean room.

Partner

4/10

Poor

21 Mar 2026

Michael

Staff at front desk was not pleasant. Seemed like I bothered them checking in. Any question I had I was treated like I shouldn’t be asking them. Refused to link my rewards account to my visit, even though other properties of same brand had done so in the same weeks worth of trips through Texas.

When checking in, was told rudely that we are early like we were being punished (which we understood, it was around 12:30pm, we just wanted to let them know we arrived to the area and give our info) and that they would message or call when room was available. NEVER got a call or notification. Had to return twice to find out if room was ready. Was traveling with a small child, very not welcoming.

Room had water and mold damage in bathroom and above window (above a/c unit from floor above. Bathroom had rust and deteriorating floor near door entrance to bathroom. Room entrance deadbolt would not lock (didn’t go into door, couldn’t even turn it).

Pool had no towels available. Had to request a couple times while standing wet and waiting. The waterfall/ceiling sprinkler for the pool was inoperable and hot tub jets barely even worked (even after turning the timer and on/off button on located in the wall). The small pool was cold, hot tub was warm though.

Staff overall was not friendly and seemed like they didn’t care if we were guests. We were polite and always said please and thank you, yet talked to like we were and inconvenience.

Won’t stay here again.

Family_with_children

8/10

Excellent

19 Mar 2026

Holly

The staff, Patty, made the stay. Very comfortable, felt like coming home.

Partner

10/10

Exceptional

17 Mar 2026

Kevin

Everything was beautiful

10/10

Exceptional

16 Mar 2026

Anita

Good place to be

Self

6/10

Pleasant

15 Mar 2026

Jaime

Checked in late due to room not ready

Family_with_children

10/10

Exceptional

15 Mar 2026

Jeremy

Very nice stay. We got the one that had a full kitchen which was a surprise. Cuz I didn't pay attention when I ordered the room lol but very nice pretty much clean the only complaint was ceiling fan needed to be dusted pretty bad and maybe a couple shelves. But beyond that everybody was friendly super nice and very helpful on everything we asked

4/10

Poor

08 Mar 2026

Arlene

The 1st thing is the breakfast was not what you would expect a a Best Western, it was below standard compared to All the the other BW'S, My room was ok the microwave licke as shut down with my food inside, that I had driven and 11/2 to get because we were on My Birthday vacation, we were on the 4th floor with no screen on the windows. Was disappointed in that hotel. The Staff was very nice they even brought me and my hubby a pizza.

4/10

Poor

06 Mar 2026

Shawn

Our first room had mold smell and damp containers to soak up the moisture. We had to change rooms and everything was old and outdated

Friends

10/10

Exceptional

05 Mar 2026

Nataliya

My husband and I stayed at this hotel from 2/25/26-2/28/26 for the proximity to the Air Force graduation ceremony for my brother-in-law. The hotel and our room were clean, welcoming and comfortable, with a very nice full breakfast every morning in the lobby. The staff were pleasant and helpful. Overall it was a great experience with a very convenient location to many areas we explored. Would definitely stay at this hotel again!

Family

6/10

Pleasant

02 Mar 2026

Shane

The room was nice. The breakfast was terrible.

Family

8/10

Excellent

23 Feb 2026

Hilary

Nice place. No major issues. It’s a little run down but clean.

10/10

Exceptional

23 Feb 2026

Mateo

It was easy to check in, the room was clean, and staff were friendly!

Self

10/10

Exceptional

17 Feb 2026

DEAN

I was there for Air Force graduation. The staff was great. They cater to folks that have very early morning commitments to graduation. It’s very close to base. Very convenient. Very clean. Thank you.

6/10

Pleasant

17 Feb 2026

Melanie

Staff was nice, easy check in, breakfast was okay. 2 mornings they had powered eggs, tater tots, sausage patties and links, biscuit and gravy. 1 morning same thing except potato scramble with red and green peppers and sausage. The typical taste less waffle mix, 2 types of cereal, coffee, latte machine, orange and apple juice machine. One of the main reasons for booking this hotel was the indoor pool and hot tub. Of course the hot tub was broken the whole time we were there and the whole area wreaked of strong chlorine :/ no exhaust fan in the bathroom so it was stifling when someone would shower and there was significantmold growth that they were tryingto hid. Beds okay, ac worked well, but lack of exhaust fan in the bathroom kept the air very moist and we all had sore throats.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Robert

Room smelled like mildew. Beds were not comfortable. Bathroom had water damage before and repairs performed were sub par at best. Faucet on tub was loose and cheap replacement of tile completed. Tv was hung crooked on the wall. Drawers in the night stand and dresser looked like they had mice droppings. Breakfast was good and staff was nice. Wasn’t the worst place I ever stayed but not with 350.00 for two nights

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Marisela

Yes the staff were friendly and rooms were clean

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Marlene

check in process was easy and quick room was amazing and so was breakfast!

Leisure Partner

10/10

Exceptional

11 Feb 2026

Elaine

Check in staff were very helpful and nice. The room smelled fresh and everything was clean. The hot tub was working but they did let us know it had some sand from a leak , no worries. Location was quiet and close to the base.

Business Family

8/10

Excellent

10 Feb 2026

Lovell

Great staff

10/10

Exceptional

08 Feb 2026

Marvin

Yes

Self

10/10

Exceptional

06 Feb 2026

Virginia

An excellent staff!

Leisure Family

10/10

Exceptional

01 Feb 2026

Jessica

All the reviews are true, nice spot with excellent breakfast and staff ok, responsive

Friends_and_family Friends

2/10

Poor

31 Jan 2026

Michael

Roaches

8/10

Excellent

25 Jan 2026

Susan

Front desk people

Business Family

8/10

Excellent

19 Jan 2026

Denese

Convenient!

4/10

Poor

18 Jan 2026

BRENDA

The hotel needs to get renovated asap, is good location but we would not stay again, everything is falling apart.

Leisure Family

8/10

Excellent

17 Jan 2026

Denis

Very nice stuff. Great location for BMT graduation.

Leisure

10/10

Exceptional

06 Jan 2026

KATHERINE CASTRO

Place was excellent. Staff was excellent. Food was excellent. It was a perfect vacation

Leisure Family

6/10

Pleasant

29 Dec 2025

HM

Room was in fair condition. The mattress I slept on had one side which was sunken in. The toilet had low pressure, so I had to flush several times. It was reported to the front desk, but I suppose there was not staff available to fix the problem that night as it was Christmas Eve. Disappointed that there were no USB connections available to charge up our phones. Staff was friendly and helpful. I have stayed in this hotel over the years and have noticed that it needs updating. The area is no longer as safe a place as it was years ago as a customer's truck was broken into while we were there. The price for the room was fair through Expedia.

Leisure Family

10/10

Exceptional

28 Dec 2025

James

The rooms were clean, the staff was very helpful and friendly, and the breakfast was great! Thanks!

Leisure Partner

10/10

Exceptional

10 Dec 2025

paul

this hotel is just a few minutes away from the Lackland AFB gate, therefore very convenient. They are super aware of the AFB ceremonies, proceedings, etc. and can advise you if you are attending something on base. they have maps, tips, timelines, etc. for these affairs. they are particularly helpful to all who are arriving for the weekly Basic Training graduation events. the rate is good also.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

John

Amenities,breakfast Staff.

8/10

Excellent

08 Dec 2025

Edwin

Staff was very nice and helpful breakfast was very good

Friends_and_family Family

2/10

Poor

07 Dec 2025

oscar

booked because of the indoor pool and pool was closed out of service

Leisure Family

10/10

Exceptional

06 Dec 2025

Roberto

nice place to stay

Business_and_leisure

6/10

Pleasant

28 Nov 2025

Kimberly

While the Staff was very nice and we did enjoy the morning breakfasts, our a/c never worked properly all 4 days of our stay. 2 lights in our room didn’t work, nor did 2 electrical outlets. The pool hot tub jets also didn’t work during our 3 trips to the pool. The highway noise was at times unbearable.

Leisure

8/10

Excellent

26 Nov 2025

Deborah

The breakfast was excellent. The bathroom needed deep cleaning. The showerhead had really bad rust and the toilet paper roll also had rust. Receptionist said hotel very old. It's understandable but have it clean. Nice to have the bed made but have the sheets changed. The bed sheets had stains and they don't come inside to changed sheets only fix the bed. Shampoo and conditioner aren't good. There like small bottle like a thumb. Bring your own shampoo, conditioner, and body wash. The good part is it's a safe place to be in compared to luxury hotels. I would go there again. Like the area and safe hotel. Staff are nice

6/10

Pleasant

20 Nov 2025

Gina

This hotel is perfect for attending a BMT graduation at Lackland. However, it is slightly dated. Their are decent amenities, and the free breakfast was helpful, although very basic.

Business_and_leisure Partner

8/10

Excellent

18 Nov 2025

Tiffany

Nice and clean room with great, friendly staff

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Charles

Nice staff, clean room and great breakfast

Self

10/10

Exceptional

15 Nov 2025

sihomara

The staff here were super nice, very welcoming to myself, my family and my Airman. I asked the front staff for scissors and tape and they were nice about lending me their supplies. These little things mean a lot. Thank you so much.

Family

8/10

Excellent

14 Nov 2025

Hannah

Room was spotless and very clean! Had great staff that provides informational maps and information abiut Lackland graduation which was very helpful! The only thing is getting back to the hotel from base is a little rough has have to get on the freeway just to get off and go back around, but would not stop me from staying there again.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Brendan

The room didnt have any noticible issues and the bed was comfy. Everything seemed to work well.
I didn't make it to breakfast, but that was my own fault, so no worries there.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Bradley

Room was very clean

Leisure Family

10/10

Exceptional

10 Nov 2025

Jose

Clean Rooms, Comfortable Beds, Great Hotel Staff

Business

10/10

Exceptional

08 Nov 2025

Gladys

Cleanliness #1, staff very courteous, all amenities good. Breakfast excellent. Overall it was a great experience . I give them 5 stars
Only negative hot tub whirlpool wasn’t working but that is nothing compared to the rest of the experience.