Name: Surestay By Best Western San Antonio West Seaworld
Address: 1605 W Loop 1604 S, San Antonio, 78245, US

10/10

Exceptional

03 Aug 2026

Christopher

It was an amazing experience.

10/10

Exceptional

02 Aug 2026

Alex

Already booked for next family vacation it was a very nice and clean experience,only thing wrong was the breakfast experience out of everything but thats ok we came for the room not the breakfast 😃

10/10

Exceptional

29 Jul 2026

Melissa

Will definitely consider this location the next time we visit.

6/10

Pleasant

28 Jul 2026

Jennifer

I felt safe and it was quiet but everything felt old. The tv and phone didn’t work.

4/10

Poor

28 Jul 2026

Bryan

Hotel was hot. Grounds were not being maintained. Breakfast buffet was just depressing.

10/10

Exceptional

25 Jul 2026

Cesareo

Clean room, staff was helpful and polite. Breakfast was great. Hotel was was located in a great place. Very convenient. If you’re going to Seaworld, I highly recommend it.

4/10

Poor

22 Jul 2026

BreAnna

Room was gross!! Floors were NOT cleaned, hair in the shower, hairs by the faucet of the sink.

10/10

Exceptional

21 Jul 2026

Clariza

Great stay! I'll stay there again

Partner

4/10

Poor

21 Jul 2026

Rebecca

We got two full size beds instead of queen and a handmade pocket window bed for 5 people. The beds hurt all three of the adults so we requested another room. We were told they were all the same. So we bought mattress toppers since we had two more nights. And when you book on Hotels.com you are stuck in whatever the situation is! The fire alarm went off all four days. It seemed to be a normal thing. When we went to breakfast the laundry room was being vented into the lobby(everyday). It made us all hot muggy and smelling of laundry chemicals. It was bad. They need to vent that room. Breakfast was ok if you’re starving nothing great. I could see outside past the air conditioner in my room. It did stay cool+ in our room. The smoke detector had a bag on it. The your woman at the front tried to be friendly. But the whole family is too timid. The business needs outside help. Oh a car got broken into while a security truck sat 75 feet away. No I’m sorry we would not stay again.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Andrea

Clean room 👌

Family_with_children

4/10

Poor

16 Jul 2026

EVELIA G BIZARRO

Horrible place. Floors were so dirty and the whole lobby was like 100 degrees

Family_with_children

10/10

Exceptional

16 Jul 2026

Gabriel

Excellent

Family_with_children

10/10

Exceptional

15 Jul 2026

Rosemarie

It’s was a pleasant stay . And everything was clean . Maybe better pillow next time but other than that it was okay .

Family_with_children

4/10

Poor

14 Jul 2026

Sheila

no hot tub. it was mentioned in the description of the hotel that they were a hot tub. The hot tub was lukewarm and not working correctly. If you even wanna call it a hot tub.

Partner

8/10

Excellent

12 Jul 2026

Traci

The ac wasn’t working well when we first got there but we eventually got it working and it was a decent stay!

Family_with_children

4/10

Poor

12 Jul 2026

Maria fernanda

Muy caro para lo que ofrese muy pésima

10/10

Exceptional

12 Jul 2026

IRMA

Recomendé this hotel nice people and service good

Family

2/10

Poor

11 Jul 2026

Nicole

Our stay at this hotel was, without question, one of the worst hotel experiences we have ever had. From the moment we checked in until the day we left, the hotel was plagued with problems that management failed to handle appropriately.

When we arrived, our room had no electricity and no air conditioning. We spent well over three hours sitting in the lobby waiting for updates, only to be repeatedly told, “I don’t know,” whenever we asked when the power would be restored. There was very little communication, no urgency, and no effort to reassure guests. After more than four hours without power or air conditioning, I requested compensation since we were unable to use the room we had paid for. Once again, I was met with blank stares and no real response.

At one point, the hotel even replaced the air conditioning unit in our room, yet there was still no electricity, making the replacement meaningless. After repeatedly asking for assistance, we were finally moved to another room with a king bed. Unfortunately, that room was no better. The shower was absolutely filthy, and there was still no power or air conditioning. We then had to return to the front desk yet again, where we were finally placed in Room 101 with two twin beds, despite paying for a king room.

The issues continued throughout the rest of our stay. Fire alarms repeatedly went off during the day and night, The following morning, we left to pick up our rental car from the airport. While we were gone, the hotel called

Partner

6/10

Pleasant

08 Jul 2026

Melissa

Better cleaning needed under desk lamp.

Self

10/10

Exceptional

30 Jun 2026

Tammy

Great location and the hotels staff are fabulous!!

Self

10/10

Exceptional

30 Jun 2026

jessica

Stayed there with 2 small children while visiting Sea World. Very friendly staff. Hotel was clean and close to restaurant’s ,shopping centers and Sea World etc

Family_with_children

6/10

Pleasant

30 Jun 2026

Ester

I booked the room one month in advance When we got to the hotel, we were given a handicap room. I Never requested that . There no room for our toiletries in the bathroom. Two drawers for our clothes. We stayed for 7 days. The hanging bar with hangers was very high. We couldn’t hang anything, my dresses not dress shirts. the hangers were out of my reach. We went to the pool one day. But the rest of the week the water was green, so we never went back in.. the breakfast tasted to much like a microwave meal. Very disappointed because we hoping to save money! We didn’t, paid for breakfast every day at a restaurant. Not happy at all. This was the first time we experienced this at Best Western .

Partner

8/10

Excellent

29 Jun 2026

Brian

Room was clean and staff friendly

Self

6/10

Pleasant

29 Jun 2026

Claudia

Felt like it needed some cleaning

Family_with_children

6/10

Pleasant

29 Jun 2026

Denise

The swimming pool was green for our first 2 nights. Our room was on the first floor along with the hotels commercial size laundry room. The laundry room did not have a door, so the all heat from in there found its way to the rooms on the first floor. On our 3rd night, one of our 2 rooms started to smell like an electrical fire was started. No smell in hallway or staris next to room, our 2nd room was next to theirs and no smell either. So the smell was definitly coming from inside the room and was making my family dizzy. We asked the front desk for help but he stated he could not smell anything due to a cold. We opted to check out immediatly to avoid any disaster that may have come.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Jose A

just simple and basic for what you need at a affordable price !! Very Great!

Friends

2/10

Poor

24 Jun 2026

Jacinda

Travelers beware! The night shift female front desk clerk was kind, but not very helpful. Our room was changed 3 times in one stay. The first night, while knowing we had a newborn with us, we were put in the room next to the exit door that slammed incessantly all night and then employees bearing out trash cans at 4 am. They refused to refund me for the remainder of the stay, so we were forced to stay or pay an additional $300 plus the cost of a new stay somewhere else. they did move our room to an area away from the exit only to find out that the TV in that room is not a smart TV and we’re just going to leave us in there until I complained again to Expedia. I then got moved again for the third time with a newborn and a post delivery daughter-in-law to the third floor where at least they had the smart TV. When I did make the complaints, they took it very personally as an attack towards them. The pool was violent,green and overflowing.. The bathtubs in the bathrooms were not cleaned well at all and there was hair and dirt all over the floor. Our final and third room had no hot water for a shower, the microwave would stick so the front desk clerk had to come upstairs and push it open and it was dirty on the inside, and the refrigerator was sitting in a catch bin that was overflowing with cold water and they said they would send somebody up to fix it. Look at it and then no one ever showed up. I recommend checking every other possible hotel before booking here.

8/10

Excellent

23 Jun 2026

Brian

Staff was friendly and helpful

Friends

10/10

Exceptional

23 Jun 2026

DeAnna

Great ovation!! Very clean and the staff was very friendly and quite helpful! Will definitely stay there the next time I’m in San Antonio.

Family

6/10

Pleasant

22 Jun 2026

Irma

Good

2/10

Poor

22 Jun 2026

Jacinda

Moved 3 times for noise, no hot water in shower, microwave broken, refrigerator leaking everywhere, pool GREEN! Terrible stay away!

4/10

Poor

21 Jun 2026

Angela

Pool was green and disgusting. Water in shower never got more than warm.

Self

4/10

Poor

20 Jun 2026

Zalina

My toilette was stopped up front desk handed me a plunger. No one refreshed my room . Rained and water pooled in the floor. My baby fell and hurt his hip. Pool not working order.

Family_with_children

2/10

Poor

20 Jun 2026

Cassandra

Rooms were damp had to ask for dry sheets first night. Still damp all night along. Asked to switch rooms. They brought us to the same problem. Then when I asked to leave and refund for second night they would not refund and then lied to me about about hotel.com was responsible for refund when it was clearly Best Western decision.
Don’t stay there unless you don’t wanna a nice clean dry room

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Anijanette

I did not get to stay in the room. I checked in and went back to my vehicle and tried to find parking. The parking lot was so full I could not park. I could not park and then go into the room and spend the night, so I spent $100 on a room I could not go into at all.

Self

10/10

Exceptional

20 Jun 2026

Jose Manuel

Muy buen servicio, y rodomuylimpio

Family

4/10

Poor

19 Jun 2026

Nordia

They should do a better job at cleaning.

Family_with_children

8/10

Excellent

17 Jun 2026

Isabel

There shiukd be better blankets for beds and bigger towels

Family

10/10

Exceptional

13 Jun 2026

Jarely

.

10/10

Exceptional

11 Jun 2026

Elexus

When walking into the hotel it was clean and welcoming. Staff was friendly and checked me in quickly. The room was clean and spacious. The bed was comfortable. Breakfast was hot and fresh every morning. I

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Catalina

It’s nice and cozy very close to several stores. We loved the restaurant and food truck near by. It’s was a good stay.

Partner

10/10

Exceptional

02 Jun 2026

Lacy

We enjoyed our stay, the room had enough space for my daughter and I. We didn’t try the breakfast so I have no comment on that. We didn’t go to the pool/fitness room either. It was close enough to everything we went to. Ac was cold, little on the loud side but worked well. Parking was good.

Friends_and_family Family

8/10

Excellent

30 May 2026

ROLANDO

Breakfast wasn’t that good

Partner

4/10

Poor

19 May 2026

Claudine Mika

The security lock was broke.

8/10

Excellent

04 May 2026

Rosa

I did not eat breakfast there.
Parking was safe.

Self

10/10

Exceptional

04 May 2026

IdaKay

Breakfast and coffee were great...fresh and hot

Self

6/10

Pleasant

04 May 2026

Ashley

Nothing special. Both rooms had issues that were needing addressing that couldn’t have been handled quickly in our time there. It’s a property to stay at if there’s no better option.

Family

2/10

Poor

01 May 2026

Marco

The stay was disappointing. The bathroom had hair that hadn’t been cleaned, and there were stains on the bed. The thermostat wasn’t working properly, and there was a noticeable odor in the hallway. The bed itself seemed okay, but overall the cleanliness and maintenance need improvement.

Partner

8/10

Excellent

24 Apr 2026

Victor

Fui aquí con toda mi familia y rentamos dos habitaciones y las dos estaban limpias el trato fue bueno, tienen desayuno y la verdad esta bastante cerca de SeaWorld qué era lo que buscaba...

10/10

Exceptional

19 Apr 2026

Daniel

Clean, great staff

8/10

Excellent

18 Apr 2026

Jesse

Parking is safe. Close to hwy and many food restaurants.

Family

8/10

Excellent

16 Apr 2026

Ted

Area was great and clean.

Self

2/10

Poor

12 Apr 2026

Elanna

Cute room but dirty.

Partner

8/10

Excellent

08 Apr 2026

Thomas

Breakfast was closed 30 minutes before scheduled time. Leftover food was thrown away by staff

10/10

Exceptional

08 Apr 2026

Tammy

Great staff,clean room.

Self

10/10

Exceptional

03 Apr 2026

Yolanda

Jerry, the front desk clerk, was amazing he made my stay very convenient, comfortable, and was so very sweet and nice. However, the breakfast hours are too short. Closing at 9 am doesn't give or allow guest to get up and get a hot breakfast. Should be open until 11am.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Andrew

The waitstaff and service was excellent. The breakfast was a typical hot breakfast, and the rooms were great. The only complaint we had about the hotel is: The walls/ceilings/floors are rather thin, so unfortunately you can hear a lot from your surroundings. Note: This was not a deal breaker for us, so I still give the hotel an overall 5 star rating for price, location, amenities, service, etc…

10/10

Exceptional

28 Mar 2026

Joseph

Very nice stay and was close to where I was meeting.

Family

6/10

Pleasant

27 Mar 2026

Ronald

We stayed one night after visiting SeaWorld. The check-in was easy and staff was friendly and helpful. But the Internet was pretty bad and we just ended up using data and hotspot.
The noise at night and early morning were disruptive as well. The rooms are not sound proof so you hear doors opening and closing, people walking and talking, and we were in the 2nd floor and could hear the people above us.
The breakfast was meh.....but the coffee was good.
I probably wouldn't stay here again.

Family_with_children

2/10

Poor

26 Mar 2026

Laura

Room was freezing. Hair in bathtub and sink. Power went outat 8 pm. Pitch black for about 5 hours and no info given. No backup generator. Breakfast bar had 4 granola bars and 5 black bananas. No one will respond to my request for a refund

Self

8/10

Excellent

24 Mar 2026

Mark

Coffee was hot and there was plenty of creamer available. Apple juice was good

Partner

10/10

Exceptional

22 Mar 2026

Oscar

Was good and the breakfast exelente

Family_with_children

10/10

Exceptional

21 Mar 2026

Oscar

Nos encantó porque está a 5 minutos de SeaWorld. Es muy fácil para ir al Downtown (25 minutos). El hotel muy limpio, la atención es estupenda y lo que uno pide, llega a la habitación en segundos. Muy buen servicio. Los desayunos son casi siempre los mismos, pero es variado, así que no tuvimos inconvenientes. Volveríamos a regresar sin duda alguna. Para los que tienen niños, como nosotros, es una excelente opción entre precio, comodidad y acceso a muchas tiendas y restaurantes a 1 o 2 minutos. Excelente ♥️

Family_with_children

8/10

Excellent

18 Mar 2026

Rosie

Toilet didn’t flush well, lobby was too hot, needs upgrading.

Friends_and_family Family

2/10

Poor

18 Mar 2026

Ivan

Room was dirty the moment we got there, had issues with housekeeping, staff in front is nice but too many issues from the start.

Partner

4/10

Poor

17 Mar 2026

Matthew

Toilet would not flush unleas you took the back off it and manually flushed it. Told front desk and they did not fix. Anytime anyone used the restroom the back of the toilet had to be taken off and manually flushed

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Ricardo

First time trying Best Western
Check in was smooth, front desk clerk was polite. The room was not what we expected.
It had a door that joins with the next room, we could hear everything. Kids talking loud as well as parents, crying for a long time while we were trying to sleep.
The seat by the window had a pillow with “ stains” don’t ask, guess. The sink had a leak we didn’t notice till we stepped on the water puddle. The laminated floor mist likely want mopped after each use, I stepped barefooted and my feet got dirty walking from the bed to the restroom and back. I forgot my slippers, had docks on rest of the time but had to remember not to step on water puddle.
Our second night there was no electricity, the place was dark from parking lot to interior and so no TV or AC. It will be our first and last time we stay at BW.

Family_with_children

10/10

Exceptional

14 Mar 2026

Brenda

Everything was great

10/10

Exceptional

14 Mar 2026

Patricia

Wonderful

Family_with_children

10/10

Exceptional

13 Mar 2026

Lisa

Hey Folks, posting this to help fellow travelers know that this hotel may not be posh, but it is certainly family oriented and will do whatever it is to make your stay enjoyful. We went for a quick trip to Sea World with our youngest-13, and the room was clean, the breakfast was filling with waffles, sausage, and eggs. All staff so nice. Another thumbs up for Jerry. Well done!

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Annette

Many shops nearby convenient location

Partner

4/10

Poor

05 Mar 2026

Selma

The room smelled like cigarettes. The outlets didn’t work at all, couldn’t charge my phone. AC was very humid. Staff was friendly. Towels had what looked like makeup stains on them.

Partner

6/10

Pleasant

05 Mar 2026

David

Room 222 smelled like old Chinese food and the floor turned my socks black and feet. Room 214 floor was extremely dirty and turned feet and socks black.

Family

8/10

Excellent

03 Mar 2026

Mark

Good

Self

10/10

Exceptional

02 Mar 2026

Theresa

Great stay

4/10

Poor

28 Feb 2026

Mariana

There was no room service ( only the trash was taken), refrigerator was unplugged and with mold inside, shower was dusty and with built up. It was pretty obvious the shower was never scrubbed.

Family_with_children

10/10

Exceptional

21 Feb 2026

Manuel

Yes

Partner

8/10

Excellent

18 Feb 2026

Karen

Wish the TV's had Internet access or able to change input easier. Otherwise, the room was pleasant and very clean.

6/10

Pleasant

16 Feb 2026

Debbie

Room was fine, no extra bedding and pillows were bad. But clean.
Staff was nice.
The upstairs people were loud until wee hours. We finally complained.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Tammy

Great location and Great staff/Service

Self

10/10

Exceptional

29 Jan 2026

Armelys

The hotel was close to everything and super affordable

Leisure Family

8/10

Excellent

15 Jan 2026

Gary G

Air conditioner worked great

4/10

Poor

15 Jan 2026

Kathy

Breakfast was subpar with shortages on items well before the final hour of service. Housekeeping was poor. Room key was invalidated 30 minutes before checkout time.

Leisure Partner

10/10

Exceptional

09 Jan 2026

RICARDO

Only thing there was no tv controller , the lady on front desk was great

Leisure

8/10

Excellent

07 Jan 2026

Arnold

Location

10/10

Exceptional

06 Jan 2026

Anthony

Rooms are very clean and a good location. The only drawback was the bed was pretty small for somebody. My size I’m 5’8 225 pounds. But good location very quiet right off the highway and close into town to visit things like H-E-B Whataburger, fast food even local gyms as well.

Business_and_leisure Self

8/10

Excellent

02 Jan 2026

Jose III

Close to shops at Dove Creek. Rooms were clean and neat. Breakfast served was good

Leisure Self

10/10

Exceptional

17 Dec 2025

Cesar

Clean room. Great service. Breakfast was actually decent.

Leisure Self

10/10

Exceptional

10 Dec 2025

Jerian

Staff was friendly

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Tammy

Friendly staff and clean room and the location is perfect!

Self

10/10

Exceptional

09 Dec 2025

Anthony

Hotel rooms clean very nice checking in was very easy the location was perfect right off the highway very clean area very well lit parking area close by to fast food and grocery store stores

Leisure Self

6/10

Pleasant

06 Dec 2025

Jaime

Cleanliness

10/10

Exceptional

05 Dec 2025

Juan

Excellent. Great staf.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Luis

This place is very affordable and is located right off the freeway with a very well lit parking lot. It’s a little on the older side, needs a little TLC and a deep cleaning but the rooms were clean and beds were comfy.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Patricia

Akways a nice place to stay

Self

10/10

Exceptional

29 Nov 2025

Yolanda

The hotel was clean and staff was courteous.

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

Luz Gabriela

Por lo regular uso este hotel a mis visitas a San Antonio, ya va en decadencia; desde que entras huele mal, los cuartos no estaban tan sucios, pero hubo mucho ruido para poder dormir. Se escucha todo alrededor. Creo que fue mi última vez con ellos. Buscar algo mejor.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Ami

Staff was great and facility clean. Quiet area.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Patricia

Always a nice place to stay!