Red Roof Inn San Antonio - Seaworld/ Northwest

United States , San Antonio - TX
SAN ANTONIO, 6880 Northwest Loop 410
Show on Google | Map

100 reviews shown

10/10

Exceptional

25 Mar 2026

Cristobal

Yes

Partner

4/10

Poor

23 Mar 2026

Jonathan

Many things were broken and no response to early check in so we were pretty much stranded. Front desk guy was polite tho

2/10

Poor

15 Mar 2026

Xavier

Rooms are terrible. Broken dressers, television not working (no signal) bathtub and sink’s looked like they had never been cleaned. This place is horrendous

Partner

2/10

Poor

01 Mar 2026

Jesus

The rooms were dirty the restroom was dirty the pillows were dirty room134 water leak on the floor towels were filthy we couldn't take a shower I do not recommend the Red roof and that area

6/10

Pleasant

15 Feb 2026

Terry

Well it could more appropriate with cleanness more blanket more hot water another then okay

Friends_and_family Friends

6/10

Pleasant

24 Jan 2026

EDUARDO

Decent

Business Partner

8/10

Excellent

19 Nov 2025

Adrián

No hot water on ahower

8/10

Excellent

11 Nov 2025

Adrian

No ice machine
Dirty hallways

Business

6/10

Pleasant

29 Oct 2025

Jesus

Not the cleanest

10/10

Exceptional

25 Oct 2025

Ann

Leisure Partner

2/10

Poor

27 Jul 2025

Lori

Everything was horrible, the worst experience i have ever had. Hall smelled of Marijuana, rooms were just very poorly cleaned and kept overall. Many trucks were broken into over night

Friends_and_family Family

6/10

Pleasant

27 Jun 2025

julian

price and location were good .. room was super small was there 3 days they never came to clean or bring towels ..
no breakfast at all just juice and coffee ..

Leisure Partner

2/10

Poor

15 Jun 2025

Marcela

Shower was broken. Changed rooms. In new room, A/C was broken. Went back to initial room. Couldn’t get refund.

Leisure Family

2/10

Poor

14 Jun 2025

Sylvia

The room did not have a lamp. The TV wasn't working and maintenance had to come and connect a wire to fix it. The towels were grey not white.

Friends_and_family Family

2/10

Poor

07 Jun 2025

Kaipo

Bad

8/10

Excellent

19 May 2025

Mary Jane

I liked everything the room it self was nice but the floor wás a bit dirty and the sheets had a stain on it. But the king size bed was nice and comfy. We rented the king accessible room

Business_and_leisure Partner

4/10

Poor

18 May 2025

Paul

Meh

Cheap hotel, expect what you paid for. Service was fine but sheets were stained and it felt like being a detention officer again seeing concrete walls. Again staff are friendly but it still wasmt the most enjoyable stay. No wifi either.

Partner

4/10

Poor

13 May 2025

Laura

It’s not remodeled at all compared to the pictures it advertises

6/10

Pleasant

07 May 2025

Jessica

The floors were dirty and the remote didn't work out whole stay

4/10

Poor

07 May 2025

Marc

Dingy with a very bad odor in the hallways and room. Vinyl floors in the room were sticky and muggy. Hole and patchwork in the rooms. Tv was inoperable. Didn’t feel comfortable staying there. 1st night there were gunshots outside very close to the property.
A lot of homeless looking people outside walking around the hotel.

Business Self

2/10

Poor

05 May 2025

Dinetta

The property was very nasty and dirty. It was moldy in restroom. Sheets, blankets, and lamp shades were stained. I will not be returning and wouldn’t recommend this place to anyone.

Leisure Partner

2/10

Poor

20 Apr 2025

luis

Unsafe

First room was dirty, i pushed the door and it opened with out using the key card, the second room the door did not lock from the inside, too many characters hanging around, wished i had my gun with me.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Kallie R

This hotel is great, the staff are really nice and they have clean rooms also my dog is free and it’s only a $30 dollar deposit for the room. They also have a free juice bar in the lobby.

Leisure Pet

2/10

Poor

08 Apr 2025

monica

Hotel smelled very bad then they charge me $30 dollars for deposit and did not get credit back

Family

2/10

Poor

08 Apr 2025

Verified traveler

Very dirty the bathrooms were dirty sinks broken and no breakfast as advertised on line. Halls smelled like weed and smoke just horrible and asked for fresh towels and was told there were no more

Business

6/10

Pleasant

28 Mar 2025

Sylvia

There was a dog in a nearby room that barked constantly

Partner

8/10

Excellent

17 Mar 2025

Jacqueline

Potentially nice, and okay for a short stay

My stay was good since I only stayed one night. The hotel would benefit greatly from some standard maintenance. If the rugs were cleaned and the interior painted it would highly improve its appeal. My bed was comfortable and the hotel staff was friendly and helpful.

Self

8/10

Excellent

06 Mar 2025

ESTEBAN

Near to my destination.

2/10

Poor

21 Feb 2025

Yahya

No thing good

Business_and_leisure Self

4/10

Poor

30 Dec 2024

Verified traveler

Beware there is ongoing construction at this hotel

I reserved a “superior” king room. There was absolutely nothing superior about it. I was unaware there was construction going on in the hotel. The entire time I was there all I heard was drilling through the walls. It was so bad I ended up leaving after 3 hours and staying with relatives on their couch, which was more peaceful than this hotel.

2/10

Poor

29 Dec 2024

Elvia

An ABSOLUTE REFUND OLEASE

The microwave was broken, the bathrooms were dirty, there were burnt marked on the clean sheets. There was a suspicious bag I. The smoke detector. The ceiling outside the room was exposed. I could see the upper working of the building.

Friends_and_family Family

4/10

Poor

21 Dec 2024

Jan

This room was listed as "Superior Room, 1 King Bed, Accessible, Non Smoking." The room we were given had a bed, small fridge, tv and microwave. There was no table or chair, just the bed. There were no working lights in the bedroom. Only in the entry and bath. We had trouble getting the entry lights on as two light switches worked the same light. The bed, however, seemed comfortable. We were then given a second room. Of the two bedside lights only one had a light bulb. There was a table and chair, but the seat of the chair was very torn up. The room must not have been used in a while as it was dirty - surfaces covered with dust. This rooms bed was very uncomfortable. It creaked when you sat on it. The motel was older and not well maintained. There were places on the wall that had been patched, but not repainted. I felt the price was very reasonable, but I'd never been asked to provide a $30 security deposit. As I rarely travel, this may have been a new requirement everywhere. I am somewhat handicapped and they did provide excellent parking accommodations next to the front door. The motel did provide us a place to sleep at a reasonable cost, but not the quality I felt was advertised.

Business Partner

2/10

Poor

18 Dec 2024

Reetam

The whole hotel smelled like cigarettes and was very dirty.

Leisure Family

4/10

Poor

04 Dec 2024

Myrna

Not good

Leisure Family

2/10

Poor

15 Nov 2024

Annette

Horrible place to stay! Stay away!

The hotel was being renovated, it was the worst place ever. Checking in as a solo female, the front desk put me in a room at the very end of the hallway around a corner, the very last room down the hallway. The toilet was full of poop, literally. When I went to call the front desk, the phone was not working. When I pulled the side table to check the phone cord, I saw there was not even a telephone port to plug into. The room looked like it could be used for human trafficking since there was no phone, no way of communicating and the very last room down a long dark hallway. The floor was stained from the outside of the elevator all the way down the hallway. It was absolutely disgusting- the worst place for anyone to go to.

Self

6/10

Pleasant

28 Oct 2024

Dale

Room was dirty. My wife steped.on something near bed with her feet. Turned out to be a.popcorn kernel. That wasnt the worst of it. Gross hair an stuff (lots) came with it. The bell hop luggage rack had droken wheels on both rigs they had. Noisy next to highway. We didnt wnjoy our stay.

Leisure Partner

4/10

Poor

27 Oct 2024

Roger

AC not working, restrooms dirty ,bed mattress worn out,not worth it

Leisure Family_with_children

2/10

Poor

05 Oct 2024

Alan

Horrible!

The first room we were given was just dirty and once we removed bed sheets trash came out to include a lighter. We went to front desk to ask for a different room which they did give us. Second room was even worse, bandaids and blood spots on made beds. Bandaids on floor. Sheets were stained. Floors were dirty with what looked like red soda or even blood for all know. They supposedly refunded me but now I have to go through hotels.com whom portrays themselves as offering great services.

Partner

10/10

Exceptional

23 Sep 2024

Jeremy A

For the Price you can't beat it . Nothing fancy . Staff always friendly and helpful

Partner

10/10

Exceptional

01 Sep 2024

Eric

Awesomeness

It was amazing 😍

4/10

Poor

01 Sep 2024

Carlos

Horrible place don't stay with kids

Leisure Family

10/10

Exceptional

17 Aug 2024

Teresa

GREAT

Always enjoy staying at a Red Roof Inn. Great service, beds very comfortable, and it’s not noisy or loud outside the rooms.

Partner

10/10

Exceptional

02 Aug 2024

Jay

Great staff

2/10

Poor

01 Aug 2024

Shelby

Bad experience

We’re in the process of moving and had to stay in a hotel, close to my job. This was the cheapest one. The pictures looked great, when we got in, not so much. The floors were sticky, you could hear us walk. I made sure my kids kept their shoes on. There were pubes on the toilet, the pillows and comforters had an extreme amount of stains on them to the point I went and got my own linens. The Tv didnt work and my card stopped working in the middle of us leaving as I had to get to work. My door barely closed and I had to use extreme force to get it to lock. Place seemed dirty and unsafe!

2/10

Poor

28 Jul 2024

agustin

Todo sucio elevador las escaleras la lavandería ay la alberca estaba sucia los baños las sabanas manchadas y las tina con pintura

Friends_and_family Family

6/10

Pleasant

25 Jul 2024

juan

It was good

2/10

Poor

21 Jul 2024

Juan

It was the worst experience we ever had we rented for two days ,on the second day they ranted my room out when we were out, they took our things to storage with bugs with out telling me about anything they tried to give me another room but it was bad and uncleaned be careful this happened 7/20/24 I’ll give this hotel a -10000 out of 5

Friends_and_family Family

2/10

Poor

21 Jul 2024

Ivan

My reserved room was not ready on check in, was given a replacement room a/c did not work

Leisure Family_with_children

2/10

Poor

13 Jul 2024

emily

I stayed there awhile and got put in a room with no tv for a week when I said something I got told to leave n they tried saying it was for the roaches they already had there

2/10

Poor

09 Jul 2024

Leonard

Terrible

Intially checked in and went to my room. The door was missing a bolt lock. Smelled like Marijuana, killed a small roach upon entry. The bathroom looked like it wqs under construction. The tub was stained. I asled for another room. Intially they said they were booked. Eventually after enough complaining they conviently found a room, but i was told it had no TV. It was on the 2nd floor and it smelled like a dog kennel farm.

Self

2/10

Poor

07 Jul 2024

Luis

Women woke me up at 9am to ask me if I was staying buy was pounding the door

2/10

Poor

07 Jul 2024

Luis

Roaches everywhere no WiFi and didn’t give me the room I asked for even after I asked and called twice to confirm

Business_and_leisure Partner

2/10

Poor

30 Jun 2024

Yadira

Please read the reviews. I obviously didnt. The pictures are not as authentic as what the property is. The first floor outside rooms are like an apartment complex. The second floor where our room was, hallway was hot at 3pm in the afternoon. Carpet was stained dirty smelly and when we got to our room it smelled as if they just sprayed pesticide spray, ac barely blew on high, the bed was not a Queen size was more like a full size so when inwent to complain the guy at the front deak replied with its their queen size. So i asked to be switched to another room and he gave me the room two doors down. Which was not any better smelled like weed, mind you the guy at the front desk had reiterated NO SMOKING which the whole building amelled like from the moment you walked in.

Leisure Partner

4/10

Poor

30 Jun 2024

Evelyn

1/10

Service was good, parking was good as well. Now, rooms were horrible. Curtains were broken, hanging on by one or two rods. Room had a horrible strong smell. Shower curtain was broken, bottom frame from the bed was broken and sticking out I hurt my toes running into the metal was I walked in. Would not book again!

Friends_and_family Family

4/10

Poor

25 Jun 2024

rosenda

Fix me

Pool broken , elevator broken , no hot water , no tv working , loud residents ,

Business

10/10

Exceptional

20 Jun 2024

Marcela

Good hotel and very good price

2/10

Poor

15 Jun 2024

Jimmy

Roaches, bath tub drained all over floor, toilet stopped up, loud late people, no stopper in tub

Leisure Family

6/10

Pleasant

09 Jun 2024

Paul

Not great

Not so good condition, no hot water. Also weak broken door latch

Friends_and_family Family

2/10

Poor

08 Jun 2024

LAURA

Sheets were dirty and bathroom had mold. Do not stay in room 330

Friends_and_family Family

10/10

Exceptional

06 Jun 2024

Linnea

It was nice, but to many ppl walking around the hotel, ppl yelling, dogs barking and smell of cat pee in the hallway.

Partner

2/10

Poor

05 Jun 2024

Nate

Roaches in room and stains all over bed

Business Self

2/10

Poor

31 May 2024

Guadalupe

Don’t stay

Bad service , broken lock , dirty bathroom

Friends_and_family Family

4/10

Poor

29 May 2024

Kiran Kumar

It was smelling like hell

Leisure Family_with_children

2/10

Poor

28 May 2024

Verified traveler

NOT SAFE!

Doors would not lock and someone could easily open from the outside. DEFINITELY NOT SAFE! Would not recommend!

Friends_and_family Family

2/10

Poor

27 May 2024

Jose

Dirty, tv didn't work, service was bad

2/10

Poor

23 May 2024

Roberto

The hotel was horrible, nowhere near what the pictures show. My room didn't have a deadbolt, TV was missing, sheets were dirty. The walls had a weird stain which was either poop or blood. The bathtub had black mold around it. The hair lower was hanging from the wall and had something broken, it sounded like a garbage disposal and you could smell it burning if you turned it on for 5 seconds. And the door didn't even close right.

Leisure Self

2/10

Poor

20 May 2024

Domenique

The property felt very unsafe and the top lock on our door completely broke off the door frame.

Leisure Family_with_children

6/10

Pleasant

19 May 2024

Ms. Ashley

Water damage on wall and no chair in room to sit at table

Leisure Partner

2/10

Poor

18 May 2024

Jessica

Would not recommend

Upon checkin the front desk guy told us that the room we booked was under construction so he put us in a different room which which was a cheaper room. When we got to the room there were only two towels I booked a room for 4 people. When we went down to get more towels the guy at the front told us that the washer worked implying we could wash our towels. He then said that the room was only booked for 2 people which it wasn’t. The sheets had stains on them and the room was not in great shape.

Friends_and_family Family

10/10

Exceptional

13 May 2024

Victoria

Great location and friendly staff

Business_and_leisure Family_with_children

2/10

Poor

11 May 2024

Joe

Red roof ruined mother's Day there is a part when you make a reservation where it says pay up property this company tried to charge my card at 11:00 before checkout when we put that we will be paying at property due to that being done she was overdrafted it also says that we wouldn't be charged until we got there as well y'all had no right to be charging a car before checking anyway you don't even let people check in before 3:00 so why would you charge. Disappointed and thank you for ruining those things

4/10

Poor

07 May 2024

Brooklyn

Staff was strange. Felt unsafe

Leisure Partner

10/10

Exceptional

29 Apr 2024

Krystal

2/10

Poor

29 Apr 2024

Verified traveler

Choose a different place to stay, please.

The door latch inside the room would not lock. When telling the staff member onsite the issue, he did not care and said that it was the only room they had available. However when a customer that spoke with them prior to me about the same issue and requested a different room, he happily have them a different room. I did not feel safe staying at this motel

Self

2/10

Poor

27 Apr 2024

Verified traveler

Don’t stay here

We had a horrible experience. We’ve been to multiple Red Roof’s and had great experience and cleanliness. This Red Roof was dirty and disturbing. Upon check-in, I had to wait 30 minutes before I got see. On our way to the room, the hallways have carpets and it was as disgusting like no one has ever vacuumed and drink stains not cleaned up. It really needs a DEEP CLEAN.
Our toilet seat and bath tub had paint stains and the floors were gross with a tiny dead bugs and to top it off… BLOOD STAINS on the bed sheets! They should’ve thrown those sheets away. Also, someone broke the door in front of our room.
Our stay was very disturbing.

Business

2/10

Poor

25 Apr 2024

Verified traveler

Ruunnnnn AWAYY!

I've never experienced anything of the sort at ANY RedRoof in San Antonio!! This location was filthy. The rooms smelled like dog urine & feces. There was visible dog droopings in the hallway as well! No working elevator so the stairs have to be used which have cigarette butts all up and down them! They refused to give towels for our family of 4, only 2 sets were available in the room. They claimed they had no extra bath towels at all! Refused to refund our money for us to go elsewhere!

Friends_and_family Family

2/10

Poor

25 Apr 2024

Jasen

Never again

Had to change rooms because the first was horrible. No extra towels, front desk couldn’t give me change for vending machine. Vending machine took my money. Paid $5 for a 12 oz soda when it was supposed to be $2. Not a great place. Will not return.

Friends_and_family Family

10/10

Exceptional

23 Apr 2024

Victoria

Nice auites

10/10

Exceptional

23 Apr 2024

Victoria

Nice hot water

2/10

Poor

22 Apr 2024

ANGIE

It was noisy with construction and banging in room next door, dirty, towels stained and key card didn’t work had to be going to desk to reactivate. It was horrible. The office clerk refused a refund on day one. I wish Expedia could help with a refund but same. Nobody cared how unhappy we were.

Business Family

6/10

Pleasant

22 Apr 2024

Johnny

Not what I would expect

Wasn't a bad stay but wasn't quite great either. Room was small and not all that clean. Bed kept tipping over while sitting at the door of the bed while eating. Shower curtain was hanging nearly out of the wall allowing water to get all over the floor.

Partner

6/10

Pleasant

15 Apr 2024

Angelica

There was no lock on the door. We had to slam the door 2-3 times for it to close. Housekeeping was knocking on the door at 9:45am wanting to come in and clean when checkout is at 11am. There was no shampoo or soap in the room and when I went down to ask for some I was given 1bar of soap. I literally had to ask for shampoo twice.

Leisure Partner

4/10

Poor

11 Apr 2024

Kimberly

There was a mildew or mold like smell. Property is ok but need updating and renovation. Rooms ac unit was loud. Bathtub/shower needs Reno, felt like a slip and fall was highly likely. No cups or Kleenex in the rooms.

Leisure Family

4/10

Poor

11 Apr 2024

Katie

I see why it only had 2.5 out of 5 stars

Oof this hotel--where do I start? I saw that it had low ratings but I needed a place to stay for the eclipse and this was one of the only options available that wasn't marked up 400-800%. It's dingy and dirty. Stains all over the carpet and also on the towels. There was a roach in my bathroom the first morning. The toilet wasn't bolted properly. Several things in the room were cracked or missing parts. Housekeeping did not clean while I was there.

Self

4/10

Poor

05 Apr 2024

Luis

Stop thinking at the door at 9 AM asking if we’re ready to leave or not when checkout time is at 11

Business_and_leisure Partner

4/10

Poor

05 Apr 2024

Luis

The staff starts banging the doors waking up everyone at 9 am asking if ur staying or going. When check out is at 11

Business Partner

2/10

Poor

31 Mar 2024

Evelyn

Bedsheets had stains, dirty room, dirty restroom,

Leisure Family

2/10

Poor

30 Mar 2024

Jesus

It was clean the room was neat and clean. The only dispute I have was there was a not of chatter and sounds coming from the hall way. I was on the third floor. So I assume staff doesn't go up there unless they need to. The halls were filled with people coming in and out from the room in front of me. And the halls where full of smoke coming from that room. They were using the fire escape stairs to go up and down the hotel. This was already early in the morning hours. Like at 2 am. I assume they are short on staff for the graveyard hours. But the staff should be checking the camera feeds and taking care of that matter. But everything else was good. The bed was soft and the pillows were good. The shower and hot water. And the a/c was super cold.

Leisure Partner

2/10

Poor

18 Mar 2024

Christina

Did Not have hot water

2/10

Poor

17 Mar 2024

OSCAR A

Elevator out of services , carpet in the hotel complete dirty , rooms need more. Deep cleaning plus cable not working in my room remote control broke from scale 1-5 big”0” never again I stay in room 229 and was dirty in this class a hotel make a complaint is loosing time better never come back

Leisure Self

2/10

Poor

17 Mar 2024

Verified traveler

Avoid

Horrible place to stay. Dirty. 0/10. Not safe

Friends_and_family Family

2/10

Poor

16 Mar 2024

Desiree

Everything bad!

Business_and_leisure Family_with_children

8/10

Excellent

16 Mar 2024

Richard

Bath room door had a hole in the paintinpaint chip on door .

Leisure

2/10

Poor

16 Mar 2024

Verified traveler

Prison cell is cleaner

You get what you pay the property was in bad condition. First there was no hot water, then the elevator did not work, and the stairways smelled like urine, and the last straw was when I got to the room there was roaches all over the bed and they room was not cleaned. I left and got a room somewhere else.

Friends_and_family Family

2/10

Poor

16 Mar 2024

Justin

Staff was rude and poor service

2/10

Poor

14 Mar 2024

Libra

No hot water, no clean towels and elevator not working

Leisure Family

4/10

Poor

03 Mar 2024

Carlos A.

You get what you pay for

The service was about average. The people working were very nice. The property is run down and dirty. It is a cheap(er) property so there are several shady people you'll encounter, but didn't have any altercations while staying there.

Friends_and_family Family

2/10

Poor

02 Mar 2024

Lounes

I regret staying there

4/10

Poor

18 Feb 2024

Alexus

Left a day early so we wouldn’t have to sleep here again.

Leisure Family_with_children