Holiday Inn San Antonio Seaworld By IHG

United States , San Antonio - TX
San Antonio, 10135 State Highway 151
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100 reviews shown

8/10

Excellent

24 Apr 2026

Karen

Overall it’s good.. location wise is really good, close to shops and restaurants.

Friends_and_family Family

4/10

Poor

22 Apr 2026

Spencer

There were hairs all over the bathtub.
The was a constant having dripping of coming from the floor above.
The breakfast buffet that they charged $15 for was the same as you get a hotels that offer free full breakfast. The french toast almot broke a tooth is was so hard.
Not up to Holiday Inn standards and certainly not worth $215 a night!!!

Self

10/10

Exceptional

21 Apr 2026

Ernesto

Yes

Friends

8/10

Excellent

20 Apr 2026

Michelle

Everything was good with the exception of the WiFi not working. Tried multiple devices and nothing.

Family_with_children

6/10

Pleasant

19 Apr 2026

Mario

Me reservation 2 bed queens and only one bed

8/10

Excellent

19 Apr 2026

James

Hallway had odd smell, room was ok.

Self

6/10

Pleasant

18 Apr 2026

Emily

Breakfast was supposed to be included in our rate but the location was not well marked. Then when we found breakfast they tried to charge us $15.95 per person despite it being “included”. Ultimately we had the charge removed after showing our reservation but did not understand why they charged that to begin with. The buffet itself was standard eggs, potatoes, meats, fruits and a waffle station. The room was clean but definitely showed wear and tear such was furniture having some tears and carpet stains. No big deal. It did smell like urine in the hallway for the first 2 days of our stay-management did not have an explanation but did put a small fan near our room in the hallway I guess to try to dry it out? Housekeeping came once during our 3 night stay.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Tracy

Clean room

Family_with_children

8/10

Excellent

16 Apr 2026

Sule

Breakfast would be nice

Partner

6/10

Pleasant

11 Apr 2026

Elaine

Friendly staff. Missed having a continental breakfast like the other Holiday Inns though.

Partner

10/10

Exceptional

09 Apr 2026

Glenn

Clean and great staff! Shuttle to and from Sea World was a great addition

Family_with_children

8/10

Excellent

06 Apr 2026

Luis

No Free Breakfast

Family_with_children

10/10

Exceptional

03 Apr 2026

Malcolm

Bread was a little hard

8/10

Excellent

01 Apr 2026

Bertina

The room was clean and the staff was very responsive. The restaurant offered an excellent budget friendly breakfast buffet and daily happy hour.

Family_with_children

10/10

Exceptional

31 Mar 2026

Debra

The staff was very friendly and very helpful. The room was clean and comfortable. I enjoyed the breakfast buffet although it would have been nice to be able to have a menu and just order a muffin. But it was very fresh very and good

8/10

Excellent

28 Mar 2026

Cayla

Did not eat breakfast or use hot tub. Staff was very friendly.

Family_with_children

6/10

Pleasant

23 Mar 2026

James

The dinner at the restaurant took over an hour to get food, semi cold.
Inside pool was flooded making walking through it to get to outside pool like ice skating.
Elevator was so old and slow.
But
Hotel was sitting in a very relaxed setting

10/10

Exceptional

19 Mar 2026

Juan

Yes to SeaWorld, great staff 👍

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Suyens

El agua de la ducha no estaba lo suficientemente caliente, tuve que bañarme con agua fría. El desayuno no está incluido, hay que pagar o hacer algo extra para que sea gratis o simplemente pagarlo como a 16 dólares por adulto. La comida estaba buena. En sentido general no está mal pero pienso que podría estar mejor

Family_with_children

10/10

Exceptional

16 Mar 2026

Brian

The shower water did not get hot, luke ware at best.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Emilia

Great service

10/10

Exceptional

14 Mar 2026

Fabian

Good

Friends

6/10

Pleasant

13 Mar 2026

Beverly

Shuttle to sea world was great! Rooms were ok but definitely not as clean as other hotels. Doors(entering room) have large gaps! Friendly staff!!!

10/10

Exceptional

08 Mar 2026

Tremayne D

Great hotel. Nice gym and good food

6/10

Pleasant

06 Mar 2026

Ikeisha

Didn't use the pool, room was cleaned but when I got back for the day room had an odor and bathroom was clean but toilet was nasty as if it was backing up, shower water doesn't get really hot water comes out slow in the shower and parking isn't the greatest, I believe locals come to the bar here and takes up all the parking. All staff at front desk was extremely pleasant. Will I stay again NO.

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Tamara

We stayed one night after traveling 14 hours when we just wanted a comfortable bed and a hot shower in the morning, no one mentioned that they had no not water we found out in the morning when my daughter was screaming because the water was freezing. I called to let them know they said they were aware of the issue and they were working on it. We spoke to a couple other guests and they told us they hadn’t had hot water for two days. There was also no ice in any of the ice makers , when we discussed it with the ladies at the front desk they seemed unconcerned with the hot way situation and told us we could get ice at the restaurant. Overall was very disappointed. I could not even shower because I can not handle freezing water.

6/10

Pleasant

05 Mar 2026

Dora

There was no airport shuttle

8/10

Excellent

01 Mar 2026

adriana

Everyone at the front desk was very nice, no matter the shift all the ladies were very welcoming. Big plus, the downfall although the room was nice and tightly ready for us. I felt as if it wasn’t clean. Saw some trash on the floor and the restroom sink had stains that I was able to remove when I cleaned it. Was a little uncomfortable with that.

Family_with_children

10/10

Exceptional

01 Mar 2026

Eli

I had a wonderful stay at Holiday Inn San Antonio SeaWorld. The room was extremely clean and well maintained, which made us feel comfortable right away. The bed and pillows were incredibly comfortable, we slept so well every night! The breakfast was amazing, with plenty of delicious options to choose from.

The staff were also very helpful and kind, always ready to assist with a smile and make sure we had everything we needed. Overall, it was a fantastic experience, and I would definitely stay here again. Highly recommend!

Family_with_children

10/10

Exceptional

01 Mar 2026

Casee

Nice room, great staff

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Mayra Alejandra

Rooms they were nice but the first one i had issues with the restroom head shower wasn't working properly. I could also hear the people next door and the wifi wasn't working neither but the staff where nice.

Partner

4/10

Poor

28 Feb 2026

Samantha

It’s a nice place but there was no hot water and they wouldn’t give a discount since I booked through a third party.

8/10

Excellent

23 Feb 2026

Laura

The room was very clean. The staff was very nice. The amenities were awesome. The only thing that I think needs to be improved is the lighting in the bathroom very dull to put makeup on.

8/10

Excellent

22 Feb 2026

Heather

Great customer service

10/10

Exceptional

17 Feb 2026

Nathan

Great value! Awesome hot tub. Great staff good breakfast

10/10

Exceptional

15 Feb 2026

caia

Staff was excellent Room was clean. Parking on concrete was limited in the front of the hotel. The side lot had space but poor lighting for night time.

Leisure Self

8/10

Excellent

15 Feb 2026

Kristin

All of the staff was amazing! Friendly and welcoming!

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

Ava

Clean room, staff very nice and welcoming!

Self

8/10

Excellent

11 Feb 2026

Gary

Clean rooms and an excellent staff

Partner

8/10

Excellent

09 Feb 2026

Joe

Everything was nice and clean the staff was friendly… but the ice machine on the 3rd floor never works.

10/10

Exceptional

09 Feb 2026

Sandra

nice staff

10/10

Exceptional

09 Feb 2026

Sandra

Yes

Business_and_leisure Family

2/10

Poor

08 Feb 2026

Patricia

Room had dirty carpet. Bathroom walls were dirty and paint was peeling

10/10

Exceptional

02 Feb 2026

Christy

Excellent hotel and wonderful staff!

Business

10/10

Exceptional

31 Jan 2026

Roger

Everything!

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

John

Very friendly staff

Partner

8/10

Excellent

25 Jan 2026

Rajkumar

Good experience

Leisure Family

6/10

Pleasant

23 Jan 2026

Lee

The food was not good quality. The water pressure and temperature was low in the showers.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

HERBERT

I did not eat breakfast. The parking was

Business

10/10

Exceptional

18 Jan 2026

Johnny

Room was good. Staff was amazing!! Very friendly and helpful

Leisure Family

8/10

Excellent

18 Jan 2026

Bethany

Really clean.The staff was really nice as well

Family_with_children

10/10

Exceptional

17 Jan 2026

Sandra

We stay here at least once a year when we are in San Antonio. Always a great experience.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Frank

All-of-the-above and the breakfast was amazing as well! All well worth the price!

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Jesus

Great location and very nice employees

Leisure Family

10/10

Exceptional

07 Jan 2026

Deborah

Great place . Clean and very kind staff. Great breakfast a little pricey but food was so good and staff the best

Business

10/10

Exceptional

04 Jan 2026

Prashansa

Parking was almost full and no security was provided. The breakfast was not included in the stay when it was mentioned included in Expedia. There was a problem of hot water in shower while everything else was good.

Leisure Friends

2/10

Poor

04 Jan 2026

David

They didn't clean the room one day, and when we complained about it, they downplayed it.

Leisure Family

4/10

Poor

31 Dec 2025

Blesson

It's a old property... Very very basic room.... I had expected a better room considering not was holiday inn and for the charges that I paid... Really very disappointed

Leisure Family

10/10

Exceptional

30 Dec 2025

Desheng

good enough

10/10

Exceptional

29 Dec 2025

Jacob

Friendly customer service and the cleaned room

2/10

Poor

28 Dec 2025

Liping

I purchased the free breakfast package. But the order confirmation didn't show, so had to pay extra again for the breakfast on 12/28/2025. Please refund me $20 for the breakfast i Paid extra today. Thank you

4/10

Poor

27 Dec 2025

KELLI

The staff was amazing and great. My hotel room the water would not get hot for a shower. After moving to a new room the water pressure was not there, the water was hot though. The internet would not work in our room at all. The internet apps for the tv would not work with the "new" internet. The breakfast I paid $9 per person per day (rather than what I was told $8 in person) was sub par at best. It was cold by the time the food got to the table which means it was not super hot. I was not asked at all when I left how I liked or enjoyed my stay. Just asked for my keys and "oh yes you're done". No discounts offered for any of the subpar things that you stay in a hotel room for -- namely hot water or good water pressure. Probably will not be returning to this hotel ever.

Leisure Self

2/10

Poor

26 Dec 2025

shehzad

The shower in the bathroom was just mounted while it couldnt be used as there was no way to select the shower option. 1st time I experienced such a thing at a hotel in 40 years.
I reserved the room including the breakfast, the lady at the reception very arrogantly told me that the amount i paid only covers the room without the breakfast and asked me if I have an email from expedia with the confirmation of the breakfast. To be honest I never received breakfast info on the email. I had a breakfast on another holiday inn hotel, didnt have it mentioned on the email either. I couldnt claim it since the staff there denies it.
The staff was rude also, the checkin lady was also extremely rude.
The elevator was another issue, 1 out of 2 elevator was not working, the one working was too slow to accommodate the need.
The coffee machine also didn’t work!
Besides above mentioned odds, the hotel is very old.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Richard

Good stay for a night

Self

8/10

Excellent

22 Dec 2025

maira

Bath 🛁 need to be more clean 😩..

Leisure Family

10/10

Exceptional

22 Dec 2025

Joe

The room was nice and comfortable, staff was nice and friendly, but the parking area was full and need more lights it was too dark at night for traffic can see the pedestrians.

10/10

Exceptional

22 Dec 2025

Irma

The room was clean, the indoor pool was clean the workout area was clean and easy to use. I will surely stay here again.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Orlando

Needs more parking spaces

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Javier

Very clean property clean and quiet rooms

Leisure Family

10/10

Exceptional

14 Dec 2025

María Fernanda

They gave me my room earlier so I was very happy. Front desk ambassadeurs are very kind :)

Leisure Self

10/10

Exceptional

12 Dec 2025

Javier

All was perfect clean property, and room. Great and friendly customer service, your front desk clerk was exceptionally polite, professional and knowledgeable of city events

Business_and_leisure Partner

10/10

Exceptional

23 Nov 2025

Meagan

Staff is amazing. Location is excellent. Good atmosphere.

Self

6/10

Pleasant

12 Nov 2025

Melissa

Room smelled moldy and Smokey. Really hate the need for a key card in the slot to run the electricity and air conditioner…every time I left and came back to my room it was stifling hot and moldy smelling

Business

4/10

Poor

06 Nov 2025

Kristin

The living room area was nice and cool but the bedroom was HOT. I had to wipe down surfaces because whatever cleaner they use left awful streaks. The room across from us was wide open with the tv on, but looked empty.

It wasn’t bad, but not what we were expecting. It wouldn’t be a place we would book again.

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Arturo

The bed was very comfortable, mattress was just right, not too firm, not too soft, the bedding clean, fresh, soft. The pillows were disappointing, however, providing little to no support. Despite this challenge, we were able to get a good night's sleep.Towels were also fresh, clean, soft. Staff was friendly.

10/10

Exceptional

04 Nov 2025

Virgil

Food was raw and uncooked from the restaurant. They didn't clean room or bedsheets. And they

10/10

Exceptional

02 Nov 2025

Lingeshwar

Overall experience was good

Business Self

10/10

Exceptional

30 Oct 2025

Steve

Just to clarify. The breakfast was really good but it wasn’t free. 15.00

Business

6/10

Pleasant

29 Oct 2025

Lekha

No WiFi because of their NEW internet and OLD TV . Had to pay extra money for the breakfast which wasn’t mentioned on website . Pool was too cold with the one outdoors . Indoor pool was chlorinated to the point eyes were burning and the water tasted so odd and salty. Basically not reasonable for the amount charged .

10/10

Exceptional

27 Oct 2025

Ariel

Great experience, highly recommended and nice close up to Seaworld

Leisure Family_with_children

6/10

Pleasant

26 Oct 2025

Carla Agustina

We don't have a car.

10/10

Exceptional

23 Oct 2025

Christopher

Stayed many times! Love it

Business Partner

10/10

Exceptional

21 Oct 2025

Ambiorix Manuel

Had a great experience at the hotel. The only thing I did not like was the indoor pool. There was a weird smell and it felt like a lot of chlorine. I have stayed here before and it hasn’t been an issue, not sure what was going on. Other than that, no complaints.

Leisure Family_with_children

8/10

Excellent

20 Oct 2025

Taresa

One lobby elevator worked during our stay (they did allow guest to use the freight elevator which was a huge help, but had to go through the laundry room which was always busy with staff working).
The breakfast bar was ok, wish there was waffle/pancake options (the options were slim, however plentiful of meat options)

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Mazziel

Good

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Richard

Fire alarm went off twice both times he was a false alarm. Only one elevator was working very inconvenient.

Partner

10/10

Exceptional

17 Oct 2025

Charmain

Clean hotel, lots of parking and included shuttle to the park.

4/10

Poor

16 Oct 2025

pramod

No maintenance pool smell and gym outdated equipment not working rooms bathroom are sliding tubs

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Michelle

Outside pool was a little cold but nice, building under some repairs but staff was excellent and close to places we needed to be by

Partner

10/10

Exceptional

05 Oct 2025

Maria

From checking in to checking out the front desk staff has been helpful and very polite. The room was clean and beautiful and I slept amazing.

Business Self

10/10

Exceptional

02 Oct 2025

Josue

No negatives at all. Everything was as it should be, very clean and comfortable.

Business_and_leisure Partner

10/10

Exceptional

30 Sep 2025

Ivan

6/10

Pleasant

29 Sep 2025

Dionicia

TV would not power on. Carpet is worn. Bathroom floor was sticky and don't know if its what they clean with. The beds were comfortable. Its average.

Leisure Family

10/10

Exceptional

26 Sep 2025

Vernon

All services were excellent!

4/10

Poor

18 Sep 2025

Vinay

Clean room, with poor WiFi coverage. If you need to stay at hotel room and work m, pls do not book it

8/10

Excellent

15 Sep 2025

Greg

It was just fine.

Business

10/10

Exceptional

05 Sep 2025

Annie

The elevator was out of order.

Leisure Self

10/10

Exceptional

05 Sep 2025

ELVIA

This has been our favorite vacation place to stay for the past five years. Excellent rooms, pools, Jacuzzi..
The only inconvenience this year was the elevator- only one was working 😔

Leisure Family_with_children

6/10

Pleasant

04 Sep 2025

Tim

NO PETS ALLOWED...beware

Did not sleep, we worried about the 2 lb Yorkie mascot they refused to allow into our room in an enclosed containter.

Partner

4/10

Poor

01 Sep 2025

Verified traveler

We will not return

Well, this was bad.
1) We booked this hotel because it has "family friendly" outdoor pool, as well as indoor pool in case of rain. The indoor pool turned to be unusable - it has a flaw in its design such that pool surface near water is higher than near walls, and for this reason 1 inch of water is always standing on the floor - you basically walk in water. Maybe because of this standing water, the smell in the pool room was bad, which they try to compensate with incredible amount of chlorine. Overall, it felt like a train station restroom rather than an indoor pool, so we didn't use it even when it was raining.
2) The outside pool has a different problem - an adult couple drank cans of beer inside the pool, while kissing and hugging each other. They also brought audioplayer with loud hispanic music. As if it was their private pool. The place did not look family-friendly at all. Another family was listening to their music in the indoor pool.
3) This is a unique hotel which does not have staircases leading to the first floor. Both staircases lead to the OUTSIDE. So if you want to go to breakfast you need to use 2 elevators so prepare to wait.
4) They have only 2 elevators, while the building is huge. The wait time is so big that they recommend to use service elevator used by cleaning staff.
5) Breakfast fee at the reception table is $8, while if you pay in their restaurant it would be $15. Good to know, right?
6) We also saw a flying german roach at the staircase :(

Friends_and_family Family