Name: Courtyard San Antonio SeaWorld®/Westover Hills
Address: 11605 State Highway 151, San Antonio, 78251, US

2/10

Poor

26 Jul 2026

Carlos

Room was dirty and also smell bad try to get change to another room they were very rude and told me they couldn’t do anything about it was very disappointed other then that everything was great bar was good pool was good and clean

8/10

Excellent

25 Jul 2026

Monica

Starbucks was only open certain hours during the day. There were ants in the bathroom. There was construction right next to us. It was only loud one day. Pool is nice and big. Parking is paid and located in the back lot unless you’re lucky to find a spot in the front.

10/10

Exceptional

25 Jul 2026

DILMA

A

2/10

Poor

21 Jul 2026

Pedro

Nos fuimos muy decepcionados fuimos con una niña y me dieron una havitacion al lado de una construcción con olor a polvo.y a pintura qué se sentía en todo el pasillo la habitación la hicieron una sola vez de en una semana y a mi madre nunca pedi.las habitación juntas y me dieron una en el 3 y otra en el 4 y ni nos dieron la despedida no se lo recomiendo a nadie.la única amable la bactender joven del bar

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Adam

Overall, it was an excellent stay. 1 thing to note however, the entire outside back patio where the pool was was absolutely crawling with roaches. They were literally everywhere I looked. But again, other than that, everything else was perfect. Thanks

Self

10/10

Exceptional

20 Jul 2026

Ronnie

Awesome staff, great Bistro food and nice pool. Room was very clean. Close to base for graduations and other events.

Friends

6/10

Pleasant

19 Jul 2026

John

Parking is extra and monitored. That was dissapointing.

Business

4/10

Poor

19 Jul 2026

Victoria

The pool had poop in it and they didn’t shut it down after being notified. There was poorly painted repair work around whole faculty. The pool had wood rot exposed. The bathroom fixtures were rusty in the room. Just a poorly kept hotel for the price and advertising its “sea world” to entice customers to stay there. Will not be staying here again. I’ve stayed at numerous hotels at all different price points and this was the worst.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Leslie

Family friendly hotel. Enjoyed food onsite and pool.

Family_with_children

2/10

Poor

12 Jul 2026

Ebony

Room was not what I expected also nothing with was stocked no towels no tooth paste

Family

8/10

Excellent

11 Jul 2026

Leticia Hernandez

We stayed at the Courtyard Marriott to celebrate my husband’s birthday, and unfortunately, our experience did not meet the expectations we have for a Marriott property.
The biggest issue was housekeeping. We were told rooms are not serviced until after a four-night stay. During our visit, our trash was never emptied, we had to request clean towels, and we even ran out of toilet paper and had to call the front desk for more. Basic necessities like these should not require guests to ask.
We were also disappointed that the swim-up bar wasn’t open on our first evening. Since we were celebrating my husband’s birthday, it was one of the amenities we were looking forward to enjoying.
The pool area could also use better maintenance. The windows overlooking the indoor pool were covered with what appeared to be hard water stains, making them look dirty and taking away from the overall appearance.
Customer service was inconsistent. Cris was outstanding—friendly, welcoming, and genuinely helpful. He made us feel valued as guests. Unfortunately, not all staff members provided the same level of service.
Overall, we left disappointed. We expected better housekeeping, cleaner facilities, and all advertised amenities to be available. I hope management addresses these issues so future guests have a better experience.

Family_with_children

4/10

Poor

08 Jul 2026

Kristi

Hotel was ok - but was told we could park anywhere and we all woke up to tickets on our cars for parking.. not ok!!!

Friends

8/10

Excellent

07 Jul 2026

Michael

Room was quite, the restroom needs to be redone, the wall paper was bubbled up at the bottom, had stains on the upper part of the wall. No microwave , still don't know why. TV had 2 burn in marks on the screen.
Parking is not included. Good thing 6min away from sea world.

Family_with_children

10/10

Exceptional

06 Jul 2026

Aldo

Excelente all the stay i loved

2/10

Poor

05 Jul 2026

Miguel

.

Family_with_children

10/10

Exceptional

05 Jul 2026

yeymi

Muy bueno todo muy limpio

6/10

Pleasant

05 Jul 2026

Jaime

The check in process was very good the front desk woman was very nice however
From the three nights we stayed they did not clean the room even once we had to ask for towels and conditioner I stay at other Marriotts in the pass the experience was way better.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Chad

Clean, well-appointed room, great view, cordial staff

Family_with_children

10/10

Exceptional

27 Jun 2026

Silvestre

Overall, hotel was very awesome. Staff was very attentive.

10/10

Exceptional

26 Jun 2026

Silvia

Excellent Stay — Clean, Comfortable, and Family-Friendly

We had a great experience at this hotel. The entire property was very clean, from the showers and guest room to the beds, carpets, and common areas throughout the building. The staff (Chris) was extremely friendly, welcoming, and always willing to help.

The only downside was that the shower water did not get cold; it was mostly warm to hot. Other than that, everything exceeded our expectations.

The location is very convenient, with easy access to Target, Walmart, H-E-B, and plenty of restaurants and fast-food options nearby. The property also has three pools, including a kids’ section, which was a great feature for families.

We have stayed at other hotels before, but this one was one of the best experiences we’ve had. I read through the reviews before booking, and while most were positive, a few guests mentioned the hotel being close to the expressway. We personally did not find it to be a problem. We only noticed traffic noise occasionally, mainly from larger semi trucks. There is a parking lot fee of $10 per day, but it was worth it as there are several security cameras and a security guard.

Overall, this was an excellent stay, and we would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Valerie

Excellent stay. The rooms and the hotel are very clean. Check in with Brian was great, he was very friendly and helpful. Chris was also very friendly, helping my family navigate through the hotel. The pool was well maintained and Brian was a great bartender at the poolside bar. Will definitely stay again.

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Jerry

For the most part the hotel was adequate. We weren’t planning on staying long anyway. However, there was a piece of the door that was sticking out and prevented the door from shutting all the way. I was able to slide it back and get the door closed. One other issue is that half the 1st floor was extremely humid and hot while the other side was very cool and comfortable. You could tell when you left the front desk it was obvious where it switched.
Our room was very warm and uncomfortable and it took several hours at the lowest temp on the ac to get it comfortable.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Phillip

yes

4/10

Poor

20 Jun 2026

Michelle

We didn’t have a great experience unfortunately.
Our air didn’t work well the first night then on the second day it went out while we were away.
Got back to the hotel at 11:00pm and asked for help, they came up and “fixed” the air just for it to stop working again almost immediately.
They said they would switch our rooms and they had forgotten about us for about 30min.
When we got to the other room it was great until it started raining and there was a leak it the ceiling.
The pool is great though.

10/10

Exceptional

18 Jun 2026

Gilbert

Amazing place there are many restaurants just around the corner. I would definitely say here again

Friends_and_family Family

4/10

Poor

15 Jun 2026

Kimberly

Everything was going great until it was shower time the water pressure was non existent. That’s a major issue! Getting back from the heat or even the pool you expect to come back and have a nice relaxing shower but the water pressure had other ideas. Never have I ever had such a low water pressure in any of the cheap hotels I’ve ever stayed at but to have it in the courtyard by Marriot is wild! I hope this issue is resolved for other guest.

Family_with_children

10/10

Exceptional

13 Jun 2026

delvin

This place was excellent for a 3 star hotel, I would even go ahead and rate it 3.99. Great place for family with kids who just want to get away and enjoy a pool food and drinks. Definitely be my first choice next visit, if on a budget.

Family_with_children

10/10

Exceptional

09 Jun 2026

MARIA

check in was fast, room was very clean and cozy, great location. Close to Sea World, and the pool was very nice. Excellent stay.

Family_with_children

8/10

Excellent

07 Jun 2026

Mayree

The bed is not kid friendly. It has steel on edges. My baby got injured when he hit the bed.

Family_with_children

6/10

Pleasant

07 Jun 2026

Justin

Room was dirty with other peoples hair in bathroom and on sheets. Pool was dirty but open. Charged for parking through 3rd party app. Some outside event was being held so parking was non existent even after I had to pay for it

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Christopher

A perfect hotel in every physical way. I had a problem with the charge that appeared on my card, but it was quickly fixed when I complained. Therefore, I suggest you check your card statement afterwards.

Self

10/10

Exceptional

04 Jun 2026

Margaret

We love how close this hotel is to sea world! Newly renovated, parking was a bit of an issue due to something going on at hotel wish I would have known prior to arrival.

Family_with_children

2/10

Poor

01 Jun 2026

TONI

This hotel is under construction! None of the pictures on Expedia match anything that this Hotel provides. Everything is outdated. I stayed with two handicap people. One of the elevators wasn’t working, so I was forced to push my handicap Sister to a working elevator while my father followed behind having a very hard time walking on his own with his walker that distance . It was the hard and inconvenient for me to try to wheel around my handicap sister and make sure that my dad would not fall around all of their construction this Hotel. Hotel does NOT match Marriott standards whatsoever! There were broken bathroom doors, washing machines in the area provided for filling ice, made it impossible for a handicap person to even get into! My dad couldn’t use his bathroom fan because of the loud noise it was making. They were cutting down palm trees directly over the pool area on Friday at 1 o’clock in the afternoon . I was horrified to go back and find my sister covered in sawdust! They just started cutting trees over her!I tried to speak with the manager, but as soon as I started this is not Marriott standards. She became extremely upset! I explained to her that I threw away chlorine bottles that were left out at the pool and both doors we let open on the pool maintenance rooms?! The hot tub outside didn’t work for $1600 I would expect a little more than what we received. The general manager was very very rude and disrespectful when we went voice or concerns. Very disappointed!

Family

10/10

Exceptional

30 May 2026

Chris

It was a great stay

Self

10/10

Exceptional

29 May 2026

Litny

loved this place , felt so welcome! will definitely come again .

10/10

Exceptional

27 May 2026

Jesenia

👍

Family_with_children

6/10

Pleasant

26 May 2026

Richard

Room was clean and updated enough but could’ve been better. Main issue was no hot water! Tepid showers so if hot showers are important to you stay elsewhere.

Partner

10/10

Exceptional

25 May 2026

Jennifer

The staff was extremely helpful and friendly. The hotel location to Sea World was close and only 15-20 min from the Riverwalk. The outdoor pool is very family friendly. The only recommendation I have is for the Bistro. The bartender was super friendly and not her fault , but our nachos and kids grilled cheese took over one hour to be delivered and it was cold. It would be better just not to serve food if this is how long it takes. Other than that, this is a great place to stay and I will stay again!

Family_with_children

10/10

Exceptional

25 May 2026

yordanis

Muy bueno el hotel

Family_with_children

2/10

Poor

24 May 2026

Fernando

No bueno.

10/10

Exceptional

23 May 2026

Pedro

Awesome place next to Sea World. Only thing that was bad is the parking. I would definitely stay again though.

Partner

10/10

Exceptional

22 May 2026

Crystal

The room was very clean! Loved the updates inside. Miss the inviting color of the outside however. Would still stay here again!

Partner

10/10

Exceptional

08 May 2026

Rose

I really like this place. We come to San Antonio to visit our daughter’s family and this place is our favorite. The breakfast is a bit pricey so we don’t eat there.
Great clean and nice place to stay.

Partner

8/10

Excellent

08 May 2026

Michael

there was lots of bird poop and nowhere during the booking was it said that they charge you per day to park your car on their lot.

Partner

8/10

Excellent

28 Apr 2026

Diana

The location is excellent. If you are looking for super closeness to Sea World, it's great. Considering this hotel is in the \"budget friendly\" category it is disappointing they do not have free breakfast and shocking that they charge for parking. We have stayed at several other hotel chains similar in price and get free parking and breakfast. So this sadly, is a one and done for us.

Family_with_children

10/10

Exceptional

28 Apr 2026

Shaneka

Good service

10/10

Exceptional

17 Apr 2026

Bethany

The pool was wonderful! Indoor and outdoor. The location was perfect for us to get where we needed to be.

Family

8/10

Excellent

07 Apr 2026

Adam

Rooms were very spacious and clean. Pool and balcony in too was very nice. Would definitely stay there again when in San Antonio.

Friends_and_family Family

2/10

Poor

06 Apr 2026

LUIS

They didn’t have housekeeping room was in terrible condition there was no one at check in waited for 30 minutes before we could find some one. Really bad experience. No parking always full horrible

Family_with_children

6/10

Pleasant

03 Apr 2026

Yue

Lost Clothing

Family_with_children

10/10

Exceptional

29 Mar 2026

Xandra

I had a really great experience staying at this hotel. From the moment I arrived, the staff was welcoming, friendly, and quick to help with anything I needed. Check-in was smooth, and I appreciated how clean and well-maintained everything was.

Family_with_children

6/10

Pleasant

28 Mar 2026

Jose Nicolas

Way too many kids in the outdoor pool who weren’t being supervised .

Family_with_children

10/10

Exceptional

25 Mar 2026

Jose

I would for sure book again

Family_with_children

8/10

Excellent

24 Mar 2026

Anahi

It was okay

4/10

Poor

22 Mar 2026

Jonathan

The pool was ok. I stayed for 2 nights and my room was not cleaned on the following day. Also did not stayed at the room I choosed online.

Family_with_children

6/10

Pleasant

20 Mar 2026

Neal

Looks like it was undergoing a renovation. Elevator buttons not working, seams in wallpaper, ceiling tiles missing

Family_with_children

6/10

Pleasant

18 Mar 2026

Paul

Found an unopened gallon of Lactaid in the rooms refrigerator, a full cup of soup too, plus two pairs of socks on the floor. WiFi only worked until 8:00 p.m. and never did work the next morning before we checked out.

Family_with_children

4/10

Poor

18 Mar 2026

Richard

We were given a room in an area where renovations were being done

Family_with_children

10/10

Exceptional

17 Mar 2026

Megan

Everything was very nice- from the lobby, to the room, the pool, and the staff. Will stay here every time we visit this area.

Family_with_children

10/10

Exceptional

17 Mar 2026

Joey

There's construction going on but for the most part it's not an issue. Parking is full by pm so you have to park in the back. It would be nice if they had free breakfast.

6/10

Pleasant

16 Mar 2026

Michael

The outside hot tub was not working. Pool was nice but they are remodeling the hotel so some pool chairs and outside tables were stacked and pushed to the side, like it wasn't organized well. The inside pool is not as big as the picture looks.

Family_with_children

2/10

Poor

14 Mar 2026

angel

Todo estaba en reparacion mucho ruido y el precio era elevado teniendo en cuenta lo que estaban ofreciendo la limpieza era cada 2 dias y no era suficiente mas cuando vas con niños

10/10

Exceptional

14 Mar 2026

gabriela

Room was great. Kids enjoyed the heated pool. Staff the front desk. I forgot his name but he was new. Just started last week he was wonderful. Very friendly and caring!

8/10

Excellent

14 Mar 2026

JAMES

Hotel was under construction.

Hotel will be beautiful when completed.

Hotel staff was amazing and customer focused.

10/10

Exceptional

13 Mar 2026

samuel

We stayed one day and we loved it planning our next stay already.

10/10

Exceptional

13 Mar 2026

Halen

Everything was amazing! We got a free upgrade when we got there. Only complaint is that you have to pay to park. Other than that everything was AMAZING!

2/10

Poor

13 Mar 2026

Courtney

Hotel was ABSOLUTELY HORRIBLE!! They should have closed down for renovations. They put us on a floor filled with cation tape and caulk. When I stepped off of the elevator I stepped right into putty to put new floors on. Ruined my $1100 shoes and all the said they would do is refund my room. They also said the general manager would call me which of course I never received a call from. Marriott has enough money to where they should have closed that floor for renovations.

10/10

Exceptional

13 Mar 2026

Michael

They accidentally gave my room to another person (same name) but they immediately made up for it by upgrading us and getting us a better room and comping our breakfast and parking. The staff was very accommodating.

Friends_and_family Family

2/10

Poor

12 Mar 2026

David

Found a used cape in the pull out couch. Found lots of hairs in the shower. There was still food and drinks in the refrigerator in the room.

Family_with_children

10/10

Exceptional

11 Mar 2026

Yahaira

Our go to always!

10/10

Exceptional

09 Mar 2026

Timothy

The bed is awesome as was the water pressure and shower head. Internet access was consistent and the staff was always helpful and friendly. If I could change anything, I would put a microwave in every room along with complimentary refrigerator.

Self

4/10

Poor

08 Mar 2026

Janeia

My room had loose ragged material hanging from under the mattresses. The bathroom floor was filthy. The toilet stopped up and the guests above were super loud. The hallways on the third floor had says s on the carpet from paint and construction throughout. It was not appealing at all. The staff was super nice though.

10/10

Exceptional

04 Mar 2026

Demetrie

Excellent

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Joe

They got my room wrong was supposed to be a king suit with separate rooms but said we had to book two rooms to have that option and I said thats what the picture was when i booked it

10/10

Exceptional

23 Feb 2026

Misty

Good

10/10

Exceptional

22 Feb 2026

Moises

Great fast and amazing staff !!

Beautiful room

2/10

Poor

20 Feb 2026

Isaias

I booked a stay for February through the Expedia app, but the app glitched during the process. I immediately tried to resolve the issue, however the hotel refused to cancel the reservation. Because of that, I was forced to check in the following day instead of the original date.

When I arrived, the room type that was originally promised was no longer available because they were sold out. This made the entire situation even more frustrating.

What disappointed me the most was the customer service. I’ve stayed at this hotel regularly—almost weekly—and have never had issues before. Unfortunately, this time the experience was very different. The staff was unhelpful, and staff was rude to the Expedia representative who was trying to assist.

As a loyal guest, I expected much better communication and professionalism. This experience was extremely disappointing.

6/10

Pleasant

16 Feb 2026

Amber

We doubled check before booking and was told the indoor hot tub was working. Of course it was not. The indoor pool area looks nothing like the pictures and overall run down.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Jennipher

I had a great stay! The clean room, staff, amenities, and pool all stood our to me!

Self

4/10

Poor

15 Feb 2026

April

Indoor pool and hot tub area was closed. Not enough staff for the amount of patrons. Rooms are rather old and show it. The entire 3rd floor smelled of weed.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Raquel

The staff was very kind but our rooms pull out sofa bed was so dirty. The body wash and conditioner was out. I had put 2 adults and two teenagers would be staying in the room and I only had 3 towels. I booked the courtyard because they advertised it had an indoor pool. The indoor pool is under renovation so that part was closed.

Leisure Family

10/10

Exceptional

08 Feb 2026

Griselda

Very clean area and rooms. Good to see event at Hotel.

Leisure Family

4/10

Poor

08 Feb 2026

Kevin

The staff was great. Jose Cuervo shot was way overpriced. Starbucks was closed. Stayed on the same floor as construction. Room smelled moldy. Pool area had faded signs, very dirty windows. Not enough parking. Wasn’t a terrible hotel. Just could use some TLC.

Leisure Family

4/10

Poor

02 Feb 2026

Nick

First off upon checking in the front desk attendant was a bit short and rude as well as the same upon checking out. It just didn’t feel as welcoming as it should have been for a higher end hotel. Second we had to pay for parking. Which I didn’t remember seeing anywhere in the booking that we were obligated to pay for parking. Third we were there for three nights and not once did housekeeping come in to change sheets or towels. I expect this out of lower end hotels but this was a higher end Marriott and expected more. We will not be staying here again in the future.

Business

10/10

Exceptional

29 Jan 2026

Terry

Great staff and clean room

Self

10/10

Exceptional

20 Jan 2026

jennifer

Staff was very friendly. Room was nice and clean. Only down side was the pool is not heated. But the jacuzzi was nice and hot.

10/10

Exceptional

18 Jan 2026

Diana

The room was clean , modern and in excellent conditions.

Leisure Family

8/10

Excellent

18 Jan 2026

Jim

Breakfast was terrible

8/10

Excellent

10 Jan 2026

Georgina

Everything was amazing except the beds. They were very hard. Pillows very thin . Not comfortable sleep at all for us or our daughters. We did let them know. And asked for more pillows in hope it would help . It didn’t . We stayed 3nights . That’s our only complaint

Friends_and_family Family

4/10

Poor

10 Jan 2026

Paul

BED WAS WORN OUT.

PILLOWS WERE WORN OUT.

SHAMFUL

Leisure Family

6/10

Pleasant

09 Jan 2026

Hillary

Over all our stay was great, but our specific room was clearly not cleaned properly. A small women’s coat was hanging in the closet. There were beer bottle caps on counters. The couch was stained. This is one of my favorite locations, but this room was lacking. Can’t wait for the renovations.

Partner

10/10

Exceptional

06 Jan 2026

Evelyn

the room was very clean and the staff was very friendly. Its was convenient to Seaworld and shopping destinations.

Leisure

6/10

Pleasant

05 Jan 2026

Stefanie

Stayed away from downtown to avoid parking fees but was still charged $10/day. Room had bugs and was noisy from kids running down the hall. Staff was great!

10/10

Exceptional

04 Jan 2026

Sergio

Family of 5. Room was great nice and cold. Balcony was cool. Kids loved it. Parking has cameras and security which was a relief. Theres a restaurant, coffe bar. And drinks. Overall a very nice place to stay. Will revisit soon.

8/10

Excellent

03 Jan 2026

Oliver

Room, including bathroom, was spacious and clean, and overall hotel seemed orderly and clean. I also liked how the room had USB charging ports. Staff was friendly. Some negatives: you have to pay for parking even though you're a guest. Bathtub was clogged. Breakfast is made-to-order and not buffet style. At the time we ate, there was only one person working doing everything, and this can easily get crowded with long lines. Another negative: the \"sound barrier\" between floors is very poor; we can hear the person above us every time they walked, hard \"thomping\" sound. I would give a 3.75. For one night stays, would definitely consider staying again. If longer, would probably consider other places.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Carl

Housekeeping services were very limited

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Margot

The guy at the front desk was great however housekeeping is seriously LACKING! Every day we had to go to the front desk for coffee. By day 3 still no Housekeeping. Back to front desk for more coffee, clean towels and trash bags as the small cans were overflowing. We did not have a DO Not Disturb sign on the door but yet it’s been 3 days and many trips to the lobby. Finally 4 days later housekeeping FINALLY shows up, do you want clean towels etc, at this point we said why bother, we are leaving in the morning. The Hispanic woman at the front desk could use some manners. Asked for a box of tissues and she acted like it was coming out of her paycheck. We said 4 people with allergies and maybe half a box of tissues is not enough. We were wondering when we walked to the room on the first day why filled trash bags were sitting by the doors. We get it now. NO ONE comes to your room for supplies or to clean. Calling the front desk is useless. NO ONE answers the phone. Will we stay there again, probably not. To many other hotels where they actually have housekeepers. 👎

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Daniel

Employees were very friendly and helpful . The food was good and rooms were clean and very comfortable.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Steve

Great customer service

10/10

Exceptional

31 Dec 2025

Brenda

Room was clean, hotel was nice and the young night front desk man was super nice that even my young said “he is super nice and gives amazing service”. I did not get his name but he went above and beyond. He was the youngest person