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Holiday Inn Express and Suites San Antonio NW near

San Antonio - TX · United States

9536 Amelia PassView location

8.0/10Excellent1,000 Reviews
Cleanliness8.2/108.2
Service8.4/108.4
Comfort8.2/108.2
Condition7.8/107.8
Location9.0/109.0
Neighborhood8.8/108.8
Value8.8/108.8
Amenities7.6/107.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express and Suites San Antonio NW near

The Holiday Inn Express & Suites San Antonio NW near SeaWorld offers a central location between Six Flags Fiesta Texas and SeaWorld, ideal for leisure and business travelers. Minutes away, you'll find dining options, Culebra Creek Soccer Park, and attractions like the Alamo and Riverwalk.

Businesses such as Valero and Chase Operations Center are easily accessible, as are Lackland Air Force Base and UTSA.

Our hotel provides contemporary rooms and spacious suites, along with amenities including free high-speed internet, a business center, a 24-hour convenience store, an outdoor pool and whirlpool, a fitness center, and a complimentary hot breakfast buffet. Book your stay today!

Read more about this hotelShow less

A stay at Holiday Inn Express & Suites San Antonio NW near SeaWorld by IHG places you in the heart of San Antonio, within a 10-minute drive of University of Texas at San Antonio and The Shops of La Cantera.

This hotel is 7.9 mi (12.7 km) from Ingram Park Mall and 8.4 mi (13.5 km) from South Texas Medical Center. Make yourself at home in one of the 80 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding.

Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in San Antonio?

This hotel has 312 square feet (29 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Important information

  • You need to know
    • Pool access available from 9:00 AM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Minimal age
    18
  • Optional fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Northside ISD Tennis Center 3.7 km / 2.3 mi
CityChurch San Antonio 3.9 km / 2.4 mi
Dub Farris Athletic Complex 4.6 km / 2.9 mi
University of Texas at San Antonio 5.7 km / 3.5 mi
Our Lady of Guadalupe Catholic Church 6.2 km / 3.8 mi
Convocation Center 9.7 km / 6 mi
Santa Rosa Family Health Center 10.1 km / 6.2 mi
The Shops of La Cantera 10.2 km / 6.3 mi
Westover Hills Lung Center 10.7 km / 6.7 mi
Cedar Creek Golf Course 10.8 km / 6.7 mi
Coyote Dog Park 11.3 km / 7 mi
La Cantera Golf Club 11.4 km / 7.1 mi
UT Medicine San Antonio 11.5 km / 7.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 80
  • Number of floors (main building): 4
  • Double rooms: 60
  • Suites: 24
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Room serviceExtra charge
Show 22 more facilities & services
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • Bellboy serviceExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Meeting room
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • Outdoor freshwater pool: 1
  • Hot tubExtra charge
  • Breakfast
  • Non-smoking establishment
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKINGSUI.2Q-NM

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 33 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Holiday Inn Express and Suites San Antonio NW near

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Express and Suites San Antonio NW near

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST
    Room STANDARDPhoto unavailable2 photos

    Holiday Inn Express and Suites San Antonio NW near

    Room STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 35 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable4 photos

    Holiday Inn Express and Suites San Antonio NW near

    SUITE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 35 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable3 photos

    Holiday Inn Express and Suites San Antonio NW near

    SUITE TWO QUEEN BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Holiday Inn Express and Suites San Antonio NW near

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKING • 1 Bedroom • 33 m²ROO.NM
    Room NON SMOKINGPhoto unavailable1 photo

    Holiday Inn Express and Suites San Antonio NW near

    Room NON SMOKING

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express and Suites San Antonio NW near

8.0
Excellent
1,000 Reviews
Cleanliness
8.2 /10
Service
8.4 /10
Comfort
8.2 /10
Condition
7.8 /10
Location
9.0 /10
Neighborhood
8.8 /10
Value
8.8 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
Ken
Great service.
6/10
Pleasant
01 Jul 2026
Jolee
Our initial room smelled strong like animal urine room 417. There was still spills on the floor that weren't mopped up and hair in the bathroom floor. We moved rooms and the second room was better on third floor.
We purchased an additional room for a guest and the staff member that originally made the reservation, made it incorrectly and changed it but then issued when checking in when guest arrived. Another staff member was able to fix it later on.
Breakfast was good and included in the hotel price.
Overall it was ok. We booked because it about 10 minutes from SeaWorld.
Family_with_children
6/10
Pleasant
17 Jun 2026
Jonathan
The property wasnt as clean as it could have been.
Friends_and_family Family
4/10
Poor
30 May 2026
Oludare
This hotel had a terrible smell. You couldn't wait to just get out each time you are back in the room without having to heavily spray fragrances. The rooms were not made over, towels and supplies not changed until you go down stairs requesting. Breakfast was equally bad. Overall poor rating and I won't recommend this facility.
6/10
Pleasant
28 May 2026
Ruben
The last time (-3 years) that we stayed, everything was good. This time (May 2026) we noticed that the room had a musty smell and the carpet was damp. We discovered that the AC and air return filters were clogged with dirty lint. We washed the AC filters with hot water and sprayed Lysol on them, which helped reduce the odor.
Maintenance needs to clean filters at least monthly.
Friends_and_family Family
10/10
Exceptional
26 May 2026
Jose
Bathroom water was getting on floor after showering.. seems like curtain is too short , comode seems old , for some reason no coffee pot was in our room
Self
10/10
Exceptional
17 May 2026
Rosa
Great breakfast
Family_with_children
10/10
Exceptional
13 May 2026
Aaron
Good food can rooms
Self
10/10
Exceptional
03 May 2026
Mary Virginia
Nice and quiet area. Very clean rooms
Partner
6/10
Pleasant
19 Apr 2026
Imelda
First my room had problems and then electricity went out for awhile and ask if some credit would be given for inconvenience and the person in the reception was rude.
Family_with_children
6/10
Pleasant
05 Apr 2026
Amy
Room was ok, smelled moldy tho. Beds were NOT very comfortable. Floors leading to the rooms were dirty. When we got up to go down forcdinner someone had allowed there dog to poop in the hallway. Breakfast was ok, but the turkey patty was ice cold. It was very very average. I personally will not be staying there again
Family
8/10
Excellent
04 Apr 2026
David
Free Breakfast was good, AC was really good, location was amazing! Staff was nice. I guess downfall was bathroom, but hey we weren’t in here much!
Partner
10/10
Exceptional
14 Mar 2026
Javier
We didn’t use the swimming pool, room was clean
Partner
4/10
Poor
09 Mar 2026
Heather
Room was clean and staff very friendly , but poor security . Vehicle got broken into and my stuff got stolen
Partner
4/10
Poor
15 Feb 2026
Joe
Very dirty restroom in room. Very outdated room and tv and furniture. Ice machine on 3rd floor wasn’t working. Bathroom shampoo was empty. Carpet was dirty like it hadn’t been vacuumed in days. Overall hotel was dirty, lots of dirt throughout hallways and main lobby. Felt more like a cheap Motel rather than a hotel. Was not worth the $200 for a standard room that was very dirty and outdated. Will never stay at this location again.
Leisure Partner
10/10
Exceptional
10 Feb 2026
Gene
Breakfast was amazing and the staff was very friendly and patient. Only complaints I have is that the pillows sunk in far more than I’m used to and my channel guide pamphlet was slightly faded. Will %100 come back to hotel next time I’m in the area
Leisure Self
10/10
Exceptional
03 Feb 2026
Michael
Comfy beds
10/10
Exceptional
29 Jan 2026
Jose
Nice clean room and courteous staff
good breakfast
Business
2/10
Poor
28 Oct 2025
Selena
The pipes burst and the alarms went off all night. Did not sleep.
Friends_and_family Family
2/10
Poor
28 Oct 2025
Selena
Ants all over the smoke alarm... fell in my daughters playpen. Also, miscommunication led me to pay way more than i shouldve. Manager not helpful AT ALL. Will NEVER stay here again. Also, parkong sucks. Bars/buisnesses around have everyone park at the hotel and they do nothing. This is the second time we stay. First time we stayed the pipes burst. The alarms were going off all night.
Friends_and_family Family
4/10
Poor
26 Oct 2025
Jessie
Too much humidity
10/10
Exceptional
19 Oct 2025
Jessica
The breakfast was great the first day. The second day was the exact same menu, but they added bacon (and only one of us was able to get bacon - they didn’t make more). Our room was mostly clean. There was a kid’s ball by the bed (left over from the previous family) which made us wonder if they vacuumed/cleaned the carpet. We checked in late so they shouldn’t have been in a hurry to get our room ready. Other than that, it was a great stay, very friendly staff!
Friends_and_family Family
4/10
Poor
12 Oct 2025
Robert
The hotel did not properly account for their inventory and overbooked for the weekend of our visit. When we checked in they only had a 2 queen room and not the 2 queen suite (with sofa) that we booked through Expedia. We ended up having to fit our family of 5 into 2 beds. The toilet in our room had not been thoroughly cleaned (urine was still on the rim), toilet paper was low and had not been changed, and we found several bugs. There were loud clicking noises (from pipes?), and the water was intermittently cold for every shower. Parking was also overcrowded which lead to cars being parked in emergency lanes (hotel didn't enforce proper parking). We stayed here last year with no issues. Not sure what happened this past year.

To add, Expedia was not quick to rectify our issue and stated that the property determined the type of furniture in each room so the absence of a sofa bed was acceptable to them. The room we booked was clearly a suite and said it would sleep up to 6 guests. Not sure where the extra guests were expected to sleep. After 1.5 hours of chatting with Expedia customer support (they don't have a phone option) and being escalated to levels up to management, we finally got $100 refunded for the inconvenience. It was such a disappointing stay.
Leisure Family
10/10
Exceptional
19 Sep 2025
Diane
Great place to stay
2/10
Poor
14 Sep 2025
Mitch
Expedia is a ripoff would have been cheaper to book directly with Holiday Inn you are just like ticket scalpers and should be outlawed
Leisure
10/10
Exceptional
01 Sep 2025
BOLIVAR
Very good.
Friends_and_family Family
10/10
Exceptional
12 Aug 2025
Jessica

A place to sleep!!!!

Check in was quick and reception was very friendly and informative. We only stayed one night due to our air conditioner going out at home. But loved that I didn’t have to make breakfast for my school age kids! They loved the breakfast.
Friends_and_family Family
4/10
Poor
28 Jul 2025
Ted
It was old with a fresh paint job.
Leisure Partner
2/10
Poor
27 Jul 2025
Fabiola
My truck got broken in in the parking lot. This ended up coating me my peace and spending extra money to cover the broken window and damaged inside my truck.
10/10
Exceptional
27 Jun 2025
Jonathan
Close by attractions
Leisure Partner
6/10
Pleasant
13 Jun 2025
Shawn
The hospitality of the employees was definitely awesome but it's just an out of date property the bathroom smelled old like paint and urine other than that it was an overall good stay
Leisure Family
8/10
Excellent
07 Jun 2025
Stephen
.
Business Partner
8/10
Excellent
29 May 2025
Rebecca
Great location 15 minutes away from Fiesta Texas and Sea World. And the complimentary breakfast was great!
Leisure Family
10/10
Exceptional
26 May 2025
ADRIAN
Have stayed at this hotel a couple of times & staff is always friendly and helpful, but I rhink this last time, someone woke up on the wrong side of the bed. The room had a funky, wet smell. Bathroom floor was dirty and bath tub had hairs. This time was very disappointing.
Business_and_leisure Family
6/10
Pleasant
25 May 2025
Claudia
The room smelled ba d and was dirty
10/10
Exceptional
24 May 2025
David
Great staff
Leisure Family
10/10
Exceptional
05 May 2025
Juana
Wonderful staff are very friendly
Friends_and_family Family
10/10
Exceptional
27 Apr 2025
Bradley
-
10/10
Exceptional
22 Apr 2025
Darrell
Excellent rooms, breakfast, nice staff!
10/10
Exceptional
20 Apr 2025
Lucilla
We had a great trip...no complications whatso ever!!
Business Family
10/10
Exceptional
06 Apr 2025
Fernando
Excellent and awesome check in the room is ok
Leisure Partner
8/10
Excellent
06 Apr 2025
Javonia
My stay was great! I look forward to staying here next year for the event. I would have liked a better suite with the room separated from the bathroom area. But overall breakfast and staff was great.
Leisure Family_with_children
10/10
Exceptional
31 Mar 2025
Iliana

Best mini vacation

Great staff and awesome breakfast.
Friends_and_family Family
10/10
Exceptional
24 Mar 2025
Myrna
Staff and food great
Business_and_leisure Family
10/10
Exceptional
16 Mar 2025
Adrian
Friendly staff and clean hotel.
8/10
Excellent
15 Mar 2025
Brian
Friendly, Professional staff, clean facility, candy bowls in the lobby is a nice touch.
Leisure Family
8/10
Excellent
10 Mar 2025
ANA VICTORIA
Great location
Leisure Family
10/10
Exceptional
06 Mar 2025
Isabel
Everyone n everything's was great
Business Family
10/10
Exceptional
05 Mar 2025
Kyle
Awesome Service! Great location for Six Flags & SeaWorld.
Leisure Family
8/10
Excellent
10 Feb 2025
Martha

Fast and friendly

Enjoyed our stay
Wouldn't mind booking again.
Partner
10/10
Exceptional
02 Feb 2025
Juan
Location
8/10
Excellent
14 Jan 2025
Shawn

Clean good service

Good overall
Lots of pot smoking and loud music. Saturday night in front parking area
Sunday night was fine.
Business
10/10
Exceptional
01 Jan 2025
Adrian
Excellent rooms, cleanliness, friendly staff
10/10
Exceptional
06 Dec 2024
Dawn
Great stay over Thanksgiving!
Leisure Family
6/10
Pleasant
01 Dec 2024
Adrian
Everything was perfect until i'd came back in the evening that the hallway smell like sewer
Leisure Family
10/10
Exceptional
30 Nov 2024
Laura
Very friendly staff, clean facilities, and convenient to shopping, dining, and entertainment.
6/10
Pleasant
21 Oct 2024
Lourdes C
Staff seemed tired and unwelcoming as we arrived, hotel smelled bad beds had hairs under the covers and looked dirty. Not family friendly. Kitchen staff were angry we accidentally dropped something.
Leisure Family_with_children
8/10
Excellent
08 Oct 2024
Ashvinkumar
They does not provide free water in room
Business Partner
10/10
Exceptional
07 Oct 2024
renee
Very nice
Leisure Self
6/10
Pleasant
06 Oct 2024
Paul

Bad start, but they responded decently

The hot water did not work and all the phones on our floor were not working. We were not told about either of these things when checking in. They did fix the hot water within about 30 minutes. Room smelled damp and musty. Front desk was hospitable and responsive.
Friends_and_family Family
8/10
Excellent
30 Sep 2024
daniel
Okay
10/10
Exceptional
29 Sep 2024
Anna
This Hotel is very clean, and top of the line complementary breakfast!
Enjoyed our stay!
Leisure Family
10/10
Exceptional
27 Aug 2024
Rosalinda
Everyone who worked here were very friendly and helpful. Would come back again.
Business_and_leisure Family
4/10
Poor
18 Aug 2024
Rebecca
Had to call to complain after staying here.
Leisure Family
8/10
Excellent
18 Aug 2024
Andrez
Great surroundings
Business Family
10/10
Exceptional
13 Aug 2024
Walter

Thumbs up

Breakfast was great. Located near SeaWorld. Staff was amazing.
Friends_and_family Family
10/10
Exceptional
12 Aug 2024
Taiwo
Great property
10/10
Exceptional
04 Aug 2024
Oscar
Cleanliness and breakfast was very good 🤗
Leisure
6/10
Pleasant
28 Jul 2024
Gerardo
Everything was good just that the rooms look like they need some TLC but other then that it was good breakfast was good as well
Leisure Family_with_children
10/10
Exceptional
27 Jul 2024
VERONICA

Excellent

We had a wonderful stay. And breakfast was perfect for the kids
Friends_and_family Family
8/10
Excellent
20 Jul 2024
Nedina
Great service but VERY disappointed that their pool was closed for two of the three days we were there for maintenance. With 3 grandchildren in tow, not something we wanted to hear.
Friends_and_family Family
10/10
Exceptional
20 Jul 2024
yolanda
Every thing is good
Leisure Family
4/10
Poor
06 Jul 2024
Gus

Bad first impression

Lobby has unpleasant odor
Partner
10/10
Exceptional
16 May 2024
Martin
What I liked most is that it was quiet, easy access to the freeway, lots of good dining options nearby. Rooms were clean and staff was friendlyz
Business Self
10/10
Exceptional
04 May 2024
Tamer

Convenient location

Good, clean place in a convenient location
Friends_and_family Family
8/10
Excellent
29 Apr 2024
Melissa
The hotel staff were wonderful. The hotel was pretty clean. The bathroom corner and under sink need some detail to cleaning. For the most part it was clean and I have no complaints. I will stay again.
Leisure Self
10/10
Exceptional
01 Apr 2024
Connie

Safe Place

I felt safe and secure, bed was comfortable and able to sleep with no loud noise. Convenient to all my destinations.
Friends_and_family Friends
8/10
Excellent
12 Mar 2024
vanessa
The room was clean, beds were very comfy and breakfast had a lot of great options to choose from.
Leisure Family_with_children
10/10
Exceptional
03 Mar 2024
Tresea
Great breakfast
Leisure Self
6/10
Pleasant
01 Jan 2024
AnnTwanette

Meh

The stay itself was ok but the room was odd. The light switch was by the door but then there was an extended hallway then the room. Every time I wanted to turn the light I had to walk to the door. The toilet flushed hard… it sounded like someone starting the shower. The room was clean but it was an older room, probably an older building. The ac unit was loud, it made a funny noise. Overall the room was just ok.
Friends_and_family Family
10/10
Exceptional
11 Dec 2023
Bruce
Very comfortable beds!
10/10
Exceptional
27 Oct 2023
Will
Very clean and quiet
Business Family
10/10
Exceptional
23 Sep 2023
Tracy
Very nice place, clean room. Great people
Leisure
2/10
Poor
03 Sep 2023
Amy
Problems with the tv, not enough towels, bathroom mirror wouldn’t light up. Several issues.
Family
8/10
Excellent
23 Aug 2023
Joaquin
Todo muy bien Gracias
10/10
Exceptional
28 Jul 2023
Eduardo
Room clean ac in extent condition the breakfast was good
Business_and_leisure Family
8/10
Excellent
22 Jul 2023
Nichelle
When I arrived I had to wait 10 minutes before anyone came to desk only after I started calling out for someone.

The furst room smelled awful like pet urine. The smell was unbearable and requested another room. The next room was ok.
Leisure Family_with_children
10/10
Exceptional
11 Jul 2023
Diyanira
Close to stores and sea world
Leisure Family_with_children
10/10
Exceptional
07 Jul 2023
Scott

I recommend

Everything was nice. Front desk lady was very friendly at check point in. Room was nice and clean but a little musky smelling and the air only went down to 66 so sleeping was a little warm but the beds and pillows were very comfortable. Bathroom was clean and of decent size. I would stay at this location again. Also, plenty of eating places nearby.
Friends_and_family Family
10/10
Exceptional
29 Jun 2023
Edwin
Front desk muy amables
Leisure Family
2/10
Poor
25 Jun 2023
Amber
We arrived at 1700 and it was hot in the room. However the sun shade was pulled all the way up and the sun was shining in the room. So I lowered it, we went in with our plans and came back to the room around 0030 and it was still hot in the room. Thermostat was stuck on 70. I tried to adjust from both thermostat on the wall (which didn’t even work- no display of numbers or anything) and on the AC unit and it did not change. Call the front desk and her and some guy came and pushed the same buttons I did. She said it is really hot in here. My friend asked for a fan and the clerk said the only fan we have is an industrial grade fan that blow dries carpet. I said well we can’t stay here can you please move us to another room. She said unfortunately we are booked. By this time is was 0100 and I said then just cancel my reservation and I was going to drive 2 1/2 hours home. When we came down from the elevator she said the manager wants them to try one more thing, I said we have tried everything it’s 1 AM, and I am hot and tired and it will take a long time to get it fixed. Plus check out would have been 1000, that’s not enough time to sleep. So we left.
Now Holiday inn manager is not issuing a refund because she is stating the AC works now and I didn’t let them work on it this morning when I was having the issue. I am in contact with Travelocity which is trying to rectify the issue. But holiday inn is not issuing the refund.
Leisure
10/10
Exceptional
22 Jun 2023
Cindy
Front desk employees very helpful and room attendants left room very clean and gave it that extra touch. Love coming to this hotel. Thank you
Leisure Family
10/10
Exceptional
16 Jun 2023
Andrea
I will definitely be back. Everything was wonderful.
Leisure Family
8/10
Excellent
08 Jun 2023
Nadeem
Stayed two nights with my family. Rooms were very clean. Staff was very friendly and helpful. Enjoyed their breakfast buffet. Great place to stay with family. Would definitely recommend!
10/10
Exceptional
06 Jun 2023
Shena
EVERYTHING WAS GREAT
Leisure Family_with_children
2/10
Poor
15 May 2023
Juan
My vehicle was broken into.
10/10
Exceptional
23 Apr 2023
Laura
Comfy beds, cold AC, clean rooms and good breakfast options in the morning. Sonic Drive-In and Little Woodrows within 100 yards. Target and other stores within a 5 minute drive.
Leisure Family_with_children
6/10
Pleasant
22 Apr 2023
Tommy

Friendly Staff but not clean

Staff was friendly. Lobby tile floor looked as if it hadn’t been cleaned since the place opened. Was one of the dirtiest Holiday Inn Expresses I’ve been to.
Business
10/10
Exceptional
15 Apr 2023
Michael
Great
4/10
Poor
03 Apr 2023
Gabriel
Room had a strong smell of humidity, lots of hair in the pillows/ dirty sheets. Lots of loud noise at night of kids running on hallway and no control what’s so ever on that.
Business Family_with_children

Location & surroundings

Holiday Inn Express and Suites San Antonio NW near
9536 Amelia Pass, San Antonio, United States

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