Holiday Inn San Antonio Northwest

United States , San Antonio - TX
San Antonio, 5535 University Heights Blvd
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Lorenzo

Fine

6/10

Pleasant

26 Apr 2026

Brenda

The hotel was not very clean. Headboard was sticky, shower curtain was moldy. The room only had one regular coffee pod and we were not able to get another.

Partner

2/10

Poor

25 Apr 2026

Andrew

Honestly, I will never be staying at this hotel again. It's probably the worst holiday I've ever stayed in. Besides the building looking like it's going to fall apart due to water damage. I was moved three different times and stayed in three different rooms on different floors, and each room had a problem of its own. The first was that the toilet was more like a rocking chair. And I asked to be moved, and they without question moved me. The second room I was in was larger. But look like it hadn't been clean since the hotel was open. And besides that, having to kill several roaches in my time there. It was also a bit unexpected and the third room was a suite as they changed me to that after I reviewed about the cleanliness in the overall air quality of that room. I was moved to the suite where it seemed clean. However, there was a large crack in the ceiling. The shower was a bit sketchy to use, and all in all my synopsis. Is this property has severe water damage. You can hear it when you turn the shower on or the sink.Even in the second room I was in there was water coming out of the countertop.In the kitchenette and the air conditioning was non-existent. The room was hotter than it was outside and there's a sign that says do not turn below 70. And I'm sorry, but I'm a man that likes my room at 69° and outside of the room issues, there was no restaurant on-site. They only did breakfast and it was subpar.no bar and not a safe area to be. The staff is awesome for sure. Rebuild.

Self

10/10

Exceptional

21 Apr 2026

Kendall

Good

Business

8/10

Excellent

19 Apr 2026

Cristina

Muy limpio, la persona de recepción nada amable, mucho ruido en las habitaciones

Family

10/10

Exceptional

19 Apr 2026

Subha

ALl good

6/10

Pleasant

19 Apr 2026

Cynthia

Breakfast was not good at all especially for the high price.

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Karyna

The whole hotel had a bad odor. The tub in our room wasn’t very clean and the lighting in all the hotel was way too dim. It didn’t feel comfortable. The staff is very accommodating though. Their friendliness made up for the poor condition of the hotel.

Family_with_children

8/10

Excellent

13 Apr 2026

Cynthia

Good area. Clean and Friendly and helpful people

Family

10/10

Exceptional

12 Apr 2026

Monica

Clean room

Family_with_children

2/10

Poor

12 Apr 2026

Cristina

Dirty, noisy and poor

Family

6/10

Pleasant

07 Apr 2026

Arif

Average hotel

2/10

Poor

05 Apr 2026

Perla

Cuartos muy sucios, y habia insectos en el cuarto

Family

10/10

Exceptional

05 Apr 2026

Gilbert

Yes

Family

2/10

Poor

03 Apr 2026

emilio

Muy sucio y sin aseo a las habitaciones

10/10

Exceptional

30 Mar 2026

Patricia

Wonderful customer service no breakfast. Parking was very easy and manageable.

Friends_and_family Family

2/10

Poor

21 Mar 2026

Jazsymin

I would not recommend this hotel or stay here again. Seems like they have a sewage issue. We had to moved rooms. The tub in the first room drained very slowly and the pull out bed was disgusting. The second room were moved to was a downgrade and the sink had some disgusting gunk in it. Event the maintenance man was disgusted. That sink drained slowly too. They were supposed to come clear it out with a snake but never did. I needed a room to wash out my baby’s bottles and I didn't want his bottles to even touch the sink. They do very minimal cleaning. They need to replace a lot of the furniture that’s stained and get some plumbing done.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Vania

There was not hot water to shower

Family_with_children

8/10

Excellent

20 Mar 2026

Murat

The room was very clean, and the breakfast was good.

2/10

Poor

18 Mar 2026

Jessica

Poor water pressure, water didn't get hot, the person checking us in was very rude, horrible experience

Friends_and_family Family

2/10

Poor

16 Mar 2026

Tony

Attendant was very rude

10/10

Exceptional

16 Mar 2026

Yesenia

Check in was fast, room was clean, temperature was good.

10/10

Exceptional

15 Mar 2026

Franklin

This was a nice hotel. The two gentlemen at reception were very friendly, welcoming, and gave us good information. Breakfast was good. Convenient location.

2/10

Poor

14 Mar 2026

Elsa

The staff was horrible and the property was terrible.

6/10

Pleasant

14 Mar 2026

Melodie

Plain Jane small rooms. (We had a double queen room) it wasn’t extremely dirty but the room was definitely not clean. Stayed 3 nights 4 days and each time the house keepers would only making the beds and change the towels not once took the trash out. Broken tiles in the entry way, bottle caps and clothing tags were on the floor when we first got there, water splashes on the sink and mirror, what I assume Is makeup stains on the shower curtain, greasy head/hair prints on both headboards of the beds, finger prints all over the microwave, drink circle marks on the nightstands, the one chair in the room had stains all over it, and the carpet had stain spots all over it as well. The free shampoo, conditioner soap and lotions bottles in the room were used. I booked This room because of the “excellent” and “very good” reviews… the front entry and check in area and elevators and hallways were spotless and very clean. Staff was very friendly.
The beds were extremely hard and for me uncomfortable.

Friends_and_family Family

4/10

Poor

13 Mar 2026

Elizabeth

The gentleman at the front desk who checked us in was very friendly and the lady who works the breakfast area is very sweet, however we stayed for two night and there was almost never anyone at the front desk if you need help. The water in the shower never got hot and the tub was so slow to drain that you had 3 inches of water standing in it by the time your shower ended. The carpet and couches need a good scrub but I will say that the beds were clean. I did have to use the couch cushions in the window though as the black out shade was a good 6-8 inches too short and I was blinded by parking lot lights at night. Overall I think I will be finding some place else to stay and definitely a place that doesn’t charge for breakfast.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Leandra

Didn't do much. It rained

10/10

Exceptional

10 Mar 2026

Yolanda

The location was great walmart sams rwin peaks whataburger. Multiple places to eat, shop play

Self

4/10

Poor

10 Mar 2026

Laura

Room was not clean very well! In the corner of the room there was a used condom along with the wrapper. This tells me the cleaning staff did not do their correctly.

Partner

10/10

Exceptional

09 Mar 2026

Marvin

It was just a quick trip for my husband to take a class. They allowed me to stay late so I would have a place to stay during his class.

Business

8/10

Excellent

07 Mar 2026

Sara

Some dark stains on the carpet but sheets and bathroom were very clean. Staff was nice and helpful. Near by a walmart, gas, fast food, and in a safe area.

Friends

10/10

Exceptional

05 Mar 2026

Frank

Yes, we had a wonderful stay at the Holiday Inn. We hope to visit again next year.

Partner

10/10

Exceptional

22 Feb 2026

Abimbola

The staff was great.

2/10

Poor

22 Feb 2026

Ana

Room and amenities where good, unfortunately the staff was not welcoming at all. Giving 1 star based on staff only. The night front desk staff was extremely rude to the point of being disrespectful. Check in questions were rudely demanded and I was treated with an like I was a bother and not a paying client. I normally give the benefit of the doubt and thought that because it was late he might have been tired, but when we came back from dinner he was very nice to the check in group that had just arrived, not the same attitude I got from him just a couple of hours prior. Same thing the following day with my husband when he requested some additional blankets and other items, rude and crude, pointing at where to get items with an unpleasant attitude. The staff in the morning was not rude, just indifferent. At no point were we asked how our stay had been. I have been wanting to stay at this hotel for a while because if the convenience in location. But I honestly do not want to go back to be treated like a nuisance. No hospitality at all. This has been one of the worst experiences with staff I have had in a while.

Family_with_children

8/10

Excellent

22 Feb 2026

Ralph

Staff was good. Room is a bit dated. Shower curtain needs to be replaced.

Family

2/10

Poor

19 Feb 2026

Mark

Very disappointing experience. When we arrived, there was no one at the front desk, and we were left waiting with no explanation. A hotel should always have someone available at reception.

When a staff member finally showed up, his attitude was tense and unwelcoming. Every time we approached the desk, he seemed irritated and confrontational. Instead of resolving concerns professionally, the situation escalated unnecessarily, and police involvement was even mentioned — which was shocking given that we were simply paying guests expecting basic service.

Management should seriously review how guest interactions are handled. Hospitality requires professionalism and respect, and unfortunately, that was not our experience here.

I would not recommend staying at this property.
His name was Steve and his manager never knew what was happening!!

10/10

Exceptional

15 Feb 2026

Jessica

Yes, excellent.

Partner

4/10

Poor

15 Feb 2026

Amando

Check in not ready till 3:50PM

Partner

2/10

Poor

13 Feb 2026

Ayansy

Staff was terrible, tried calling since I was going to arrive after hours and kept ignoring my calls or kept putting me on hold. Therefore I didn’t get to check in after all.

Business

8/10

Excellent

12 Feb 2026

Barbara

Temperature was hard to control.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Charles

Clean room. Courteous staff

10/10

Exceptional

02 Feb 2026

Javier

Clean room ands staff. Everythings good.

Business

10/10

Exceptional

29 Jan 2026

Lan

Spacious and clean

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Laura

Front desk was very helpful and clean room. Only 2 bad things which were ice machine not working on 2 floors and restaurant/bar area closed

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Nicholas

It was nice

2/10

Poor

13 Jan 2026

Rodrigo

We have stayed in this property 3 times before, everything was fine.BUT this time was horrible, check in was awful, the attitud of the person in the front desk was terrible, then we got into the room and found alot of hairs in the shower i mean ALOT, like they were there on purpose, obviously not on purpose, but somebody didnt even look in there. We called the front desk and again terrible attitude, told us someone was coming, never came, went down to front desk, asked what was happening and agian terrible, made me feel like it was my fault, and was asking for too much, finally asked for another room, he gave me the keys, new room was just ok, smaller and still some hairs in the shower. Elevators need maintenence. Location is very good, but would not come back.

Leisure Family

10/10

Exceptional

12 Jan 2026

Gabriel

Great service will come back again

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Donna

Very nice place

6/10

Pleasant

10 Jan 2026

Julissa

Staff was very nice. Room was not clean. Sheets were never changed after 8 night stay. No hot water just warm and some gross findings on the headboard. Ended up checking out a night early. Staff was very nice. It’s just a bit run down now. will look for somewhere else next time

Leisure Partner

6/10

Pleasant

08 Jan 2026

Luis Fernando

la habitacion estaba bien pero el hotel si esta un poco viejo

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Tami Sue

Everyone was kind and courteous. Nothing special. NO breakfast is NOT included.

6/10

Pleasant

05 Jan 2026

Ana

The couch, rug and headboard were stained. We found many hairs in the bed. Muggy smell. My allergies got triggered by the smell.

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Fausto

No. The bathtub had hair in it. The room wasn’t cleaned any of the days.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Cymberly

The check-in was quick, did have to wait cause of others being helped but once it was my turn very quick. The room was nice a bit tight but beds were vary comfortable and quiet, the breakfast was good for a continental breakfast, but we only got breakfast tickets for two of the three guests, and would have had to pay extra for all of us to have breakfast together. I understand charging for anyone not staying but when booking I put there was three adults. Only other point was the shower head could not move it and because the shower was placed high it was impossible to not be in the jet of water to soap up. Over all good stay would come back

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Ricardo

Clean

Partner

8/10

Excellent

31 Dec 2025

José Luis

Ha sido una buena experiencia, el personal muy atento

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Amanda

Room was clean and staff was courteous!

Leisure Family

6/10

Pleasant

28 Dec 2025

elliot

Not very friendly

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

MOHAMMED

Room was clean, prompt services.

Leisure Family

10/10

Exceptional

21 Dec 2025

Jesusita

Front staff was fantastic.

2/10

Poor

20 Dec 2025

Belinda

First of all the staff front desk awesome specially, Steven and the cleaning crew very nice. This review goes to management. This hotel is outdated. Shower curtain didn’t fit well.water splash outside..After a long day of meetings .no hot water..just warm water. Traffic is ridiculous..very congested. The bedroom curtain are Not blackout curtains. Light comes in as soon as sunrise comes in. There is no free breakfast. It’s buffet breakfast $12.95 and $6.95 for kids certain age. The TV doesn’t have cable channels just local channels and the audio on some channels not clear. You do get 2 hbo channels but can’t connect to Netflix or other apps and volume only goes up to certain volume. It doesn’t have a guide channel on remote so you don’t know what all shows are on. You need to use channel up or down. If you don’t mind none of this and you want to go to Six Flags theme park or La Cantera shopping center. This is the hotel to stay if you don’t mind the craziness of traffic and everything else I mentioned. Peace

Business_and_leisure Family

6/10

Pleasant

16 Dec 2025

Barbara

Staff was very friendly and helpful.
Room had odor of uncleanliness and bedspread smelled mildewy. Incomplete extra bedding for pullout mattress.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

homero

the convenience of the locaion was fantastic. stay the way you are and continue to strive for the best in what you do.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Ricardo

Good place ,clean room

Family_with_children

10/10

Exceptional

01 Dec 2025

Ricardo

Great

10/10

Exceptional

30 Nov 2025

Jose

We were received with a smile from a friendly staff member. He provided great information and quick easy check-in.

10/10

Exceptional

27 Nov 2025

Nicolas

Great place and good breakfast.

10/10

Exceptional

22 Nov 2025

Angelina

Friendly employees and fast check in.

Leisure Family

10/10

Exceptional

19 Nov 2025

Sharon

Clean room. Wonderful and helpful staff.

Partner

6/10

Pleasant

16 Nov 2025

Holly

Room, furniture pretty dirty

10/10

Exceptional

16 Nov 2025

Jesus antoni

Everything was good

10/10

Exceptional

13 Nov 2025

Manuel

Nice rooms

2/10

Poor

05 Nov 2025

Rolando

Our room was not made up no sheets on the bed we got double charged for breakfast never again

10/10

Exceptional

03 Nov 2025

Maricruz

Room spotless

Friends_and_family Friends

8/10

Excellent

02 Nov 2025

Robert

Hotel needs some upgrades: tub chipped; toilet is not comfort height; mismatched window curtain; hard to open window shade.

Friends_and_family Family

2/10

Poor

02 Nov 2025

Brenda

No shampoo and the lotion was used and old. No free breakfast and it was not worth the fee that was charged.

Friends_and_family Family

8/10

Excellent

01 Nov 2025

Yvonne

Nice, spacious room. Didn't pay for breakfast. Only complaint is low water pressure/leaky showerhead.

Partner

8/10

Excellent

28 Oct 2025

eduardo

Courteous staff but room not cleaned after first night used

10/10

Exceptional

28 Oct 2025

Alonso

Everything was good

Leisure Family

10/10

Exceptional

27 Oct 2025

Angela

The overall stay was good. The staff was friendly and the rooms were clean and comfortable. Overall the rooms are a little dated, but nothing more.

10/10

Exceptional

27 Oct 2025

Gloria

Clean

Leisure Family

10/10

Exceptional

24 Oct 2025

Brittany

Enjoyed my stay and the staff.

Leisure Family

8/10

Excellent

20 Oct 2025

Justine

Our room had an awful smell.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Richard

Great room and Good Location.

Business

10/10

Exceptional

06 Oct 2025

Angelica

Will definitely be staying again! Highly recommen

Very clean, comfortable, and room very spacious! Staff attentive and friendly. Greeted with a smile eveytime we passed. Free popcorn in the lobby nightly was a very nice touch. Rooms were nice and cold. Restroom very clean and up to date. There was Dove shampoo, conditioner and bodywash in the shower. Stayed 3 nights and rooms were cleaned and restocked daily. Close to our destination and area was nice.

Partner

10/10

Exceptional

27 Sep 2025

Bryant

Great

10/10

Exceptional

27 Sep 2025

Chi T

Our room was large, clean, and had plenty of USB outlets for charging.

Friends_and_family Friends

10/10

Exceptional

22 Sep 2025

Tim

Great hotel. We did have 1 problem with the room, the ac was not working properly. The front desk clerk was quick to give us a different room and that rooms ac was working great. It was definitely 5 star service!

Partner

10/10

Exceptional

20 Sep 2025

Cesar

👍

Leisure Family_with_children

10/10

Exceptional

20 Sep 2025

Bertha Ines

Very clean. They did the bedroom every single day

Business

6/10

Pleasant

16 Sep 2025

Jean

In great need of remodeling and updating.

10/10

Exceptional

13 Sep 2025

DANIELA

Clean room, family & quiet

Leisure Partner

8/10

Excellent

12 Sep 2025

Jack

Value price for the area. However the pool was drained and not in service. The Keurig coffee maker was broken. How do I make Camomile tea at bedtime with a Keurig coffee maker? Throw those Keurig machines in the trash and just have a simple coffee maker. The smallest TV for a room I have had in 15 years of travel. The "Bar" in the lobby area was not open. Staff was excellent.

Business Self

10/10

Exceptional

07 Sep 2025

Roland

Nice place

8/10

Excellent

02 Sep 2025

alexis

100% confort

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Muhammad

Very smooth check in and clean & safe place. Friendly staff

Leisure Family

10/10

Exceptional

31 Aug 2025

Richard

The only things I had issues with was the toilet not flushing correct and the tub filling up with water while I was showering. I don't like to be in dirty water that I've washed off my body. Besides that everything else was extremely exceptional.

Leisure Self

10/10

Exceptional

17 Aug 2025

Jose

Stay was real good i am just wondering how may bill ended up beigh so high. I thought i had applied a payment of 100 dollars but no one has helped me with that. The rest was the incidental.

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Roberto

Excellent customer service

Leisure Family

10/10

Exceptional

10 Aug 2025

Erick

Great comfort